Exetel Broadband

Exetel Broadband

 Verifiedexetel.com.au
2.4

1,585 reviews · Statistics

PositivevsNegative
36% · 563956 · 60%
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Adequate Speeds Yes (537) · No (391)
Value for Money
2.9 (1,012)
Transparency
2.5 (903)
Customer Service
2.5 (1,020)

Reviews

Exetel Broadband1,585 reviews
Belle
Belle21 posts
  NBN 25/10

Returned customer

Customer service is great, price is ok, although I'm very annoyed that the price actually dropped after I signed up. The router we got from them in 2019 is still working. Show details
Value for Money
Transparency
Customer Service
Walter S
Walter SACTConder 2906, ACT4 posts
  NBN 50/20

Reasonable for the cost

Drops out when more than one person is accessing it. Show details
Exetel Broadband
Exetel Broadband   DM   
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TJT
TJTACTGungahlin 2912, ACT3 posts
  NBN

First class service

Very reliable internet. While we are not on a fast plan we have no issues with buffering. Show details
Sophie
SophieVICGreater Melbourne (Inner), VIC
  Verified NBN 25/10

TERRIBLE CUSTOMER SERVICE!!!!!

TERRIBLE CUSTOMER SERVICE!!!!! I called up to cancel my service because it was taking too long to send out my modem (online portal said nothing had been shipped and I had received no notification), and then the person on the phone said it was too late because my modem had already been dispatched. He texted me an address I could send the modem back to and that I could not receive a refund until this happens. 12 hours LATER I get emails saying the modem has finally been dispatched and here is your bill. Now I am out of pocket and completely unsure if where I send the modem back to is even legitimate. Absolutely disgraceful. Show details
Nic H
Nic HWAPerth, WA
  NBN 100/40

Prompt and efficient service

The employee I spoke with on the phone was knowledgeable and helpful. My problem was resolved within 24 hours as NBN techs were sent to my house the next day and did a fantastic job,repairing the issue and explaining the process. Show details
Tarnya W
Tarnya WVICGippsland, VIC
  NBN 12/1

Patient and helpful Tech Staff solved my NBN connnection

Thankyou to Sean, Sasrin and Wasim. Over 5 days I was ringing every day to check the connection of my NBN, which was unstable. They were all very patient and each tweaked and twerked the diagnostics. The main trouble was streaming and buffering. Whatever Wasim did today has fixed the Problem. I know the Exetel Tech are under thepump are extreme weather wiped out service and power. I only signed on 8 Feb and apart from a long wait time and very happy with the personal service. Thankyou Show details
Ronald Tablizo
Ronald TablizoQLDSouth East Queensland, QLD3 posts
  Wireless Broadband

Reliability + expertise = wifi connectivity

I’ve just signed up with Exetel. I’ve been with Telstra for so many years. Transitioning to a new ISP was a breeze because I was given technical assistance and my wifi connection issues have been resolved. Much appreciated. Show details
Transparency
Customer Service
Peter Marshall
Peter MarshallVICGreater Melbourne (Metropolitan), VIC3 posts
  NBN 50/20

Simple and seamless change

the change of ISP took 2 weeks from order but was completed in a couple of hours. Needed to turn off Home secure which slowed down streaming services, otherwise all OK. Show details
Ad G
Ad G
  NBN 250/25

Best nbn service I had

Great service: consistent and close to advertised.
Technical support: there were able to assist me to configure my byo modem and resolve issues with the nbn box. Show details
Value for Money
Transparency
Customer Service
Matt J.
Matt J.VICCentral Highlands and Goldfields, VIC
  NBN 100/40

Aye tis alright!

Long time customer, any issues great support!! (... work in IT so I can generally tick all the boxes before I contact).

Good plans and internet quality (family of 4 so we give it a bit of a hammering!)

Invoicing / payment processing a little odd if you like to pay in advance instead of DD, Show details

Value for Money
Transparency
Customer Service
Sean
Sean2 posts
  Fibre

Horrible

Haven’t provided the service I signed up for, only told me they couldn’t on the day of connection. Still billed me for higher service. Every one of my calls to get a resolution goes to the wrong dept and when they ’transfer’ the call, it hangs up. Been waiting two weeks for technician to be booked, heard nothing! Their customer service team haven’t got the slightest clue in the most simple inquiries. AVOID LIKE THE PLAGUE! Show details
Exetel Broadband
Exetel Broadband   DM   
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Lindsay K.
Lindsay K.WAPerth, WA2 posts
  Wireless Broadband

Awsome

I found Exetel Customer support/Technicians to be expertise towards arranging & completion of wireless modem internet connection, included problem solving & resolving customer enquiry, the exetel staff are very polite curteous, patient & prompt professionally, would highly recommend exetel broadband company to family/friends & other public members, thankyou exetel for the great customer service you offer, is a privalige to be a loyal customer & look forward to be towards the future, your's Respectfully. Loyal customer. Lindsay Knox, Customer Number- (832135) Show details
Sahan
SahanVICGreater Melbourne (Inner), VIC4 posts
  NBN 50/20

Great Experience

Happy with the speed and customer / technical service offered so far.
Compare my experience with a previous NBN service provider, Exetel provides exceptionally good service. Show details
Value for Money
Transparency
Customer Service
rayzar
rayzarAU
  NBN 100/40

Great service

Teething issues at first. The technical team were able to solve the problem. Now, an excellent service Show details
Value for Money
Transparency
Customer Service
Annette.k
Annette.k
  Fibre

On the whole very good

Sometimes the connection is weak or slow and has occasionally dropped out Show details
Value for Money

Questions & Answers

Debbie M.
Debbie M. · Exetel Broadband

How do I put a parental lock on to stop children using all night?

Exetel Broadband
Exetel Broadband   DM   
Marina
Marina · Exetel Broadband

We have our own modem and talking to a friend that has exetel we discovered that you are actually forcing to buy your own modem instead of giving the configuration. Can I please have the modem configuration, as we have our own, expensive, high quality, and will be paying for someone to come to our house. I believe we just need the correct configuration for the modem and nobody gave us that. Sounds like a big scam to make more money selling their own modem.

ricard
ricard  
Kevin
Kevin  
Kerry d
Kerry d · Exetel Broadband

How do I configurate my own modem to your service

Exetel Broadband
Exetel Broadband   DM   

Hi Kerry, One of our team members will call you as soon as possible to assist you with the modem configuration. Talk soon.

Regards,
Exetel Technical Support

See all Exetel Broadband questions

Details

Compare all Exetel Broadband listings
Exetel Fibre
Exetel Fibre2.7
(226)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.95$84.95
Typical Evening Download Speed 50Mbps100Mbps
Promotional Monthly Price $53.95$68.95
Promotional Offer

$53.95/mth for first 6 months then $69.95/mth ongoing.

$68.95/mth for first 6 months then $84.95/mth ongoing.

Max Upload Speed 20 Mbps20 Mbps
Max Download Speed 50 Mbps100 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimited
Packages AvailableBundle and StandaloneBundleBundle and Standalone
Service TypeNBNFibreNBNFixed Wireless
ManualDownload manual and manual 2
Compare all Exetel Broadband listings
Visit official website

Contact info for Exetel Broadband

  • ABN: 35097986546

Extra Information

Launtel Residential
Mint Telecom
Australia On Line
Aussie Broadband
Occom

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