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Exetel Broadband

Exetel Broadband

NBN, Fibre, Wireless Broadband (See All)
1.9 from 1,049 reviews · View Statistics
Listing monitored by Exetel Broadband

Reviews

  • Value for Money
    2.4 (567)
  • Transparency
    1.9 (511)
  • Customer Service
    1.8 (582)
  • Adequate Speeds Yes (235) · No (279)
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Luke L.
Luke L.Murray Region, NSW

Shockingly bad and worst internet provider I have ever experienced!!! Do yourself a favour and go elsewhere like I am.

published

Turned off internet after paying internet bill because they say I owe them more money which is not true AT ALL! Moving to one that doesn't lie and actually cares about it's customers. Read the reviews, there's a reason they're less than 2 out of 5 with almost 900 reviews!!! Simple logic dictates they're worse than anyone else.

Value for Money
1/5
Transparency
1/5
Exetel Broadband
Shenelle P.Exetel BroadbandSend a private message
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Melbourne Applicant
Melbourne ApplicantGreater Melbourne (Inner), VIC

Hidden Charges of $300 for new line charge

published

I recently transferred from Dodo to Exetel, the first 6 month would be give me saving of $20. But there is actually a hidden fee. A $300 connection charge, this is not properly disclosed but hidden deep in the contract. Be very careful. DO NOT SIGN UP FOR EXETEL if savings is what you are after.

Value for Money
1/5
Transparency
1/5
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Worst customer service

published
Value for Money
1/5
Transparency
1/5
Exetel Broadband
Sanka P.Exetel BroadbandSend a private message

Hi Zana,
We are really sorry to hear about this issue.
One of our team members will contact you shortly to get your Exetel account information in order to get this matter resolved.

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T B.
T B.South East Queensland, QLD
  • 2 reviews

Not bad internet but they like charging fees!

published

So I missed a payment due to changing my card. I forgot to update on my account. There is no way to set up online banking to pay. The payment didn't go through and I got charged a fee for this. Its not a late fee just a fee cause the payment didn't go through. So no grace period just a fee. This annoyed me so I have changed providers and well what do you know I get charged another month of service that I am not going to use from the date I stopped the service. These guys just put out charges on what they want. Stay away. No I really mean it.

Value for Money
3/5
Transparency
1/5
Exetel Broadband
Sanka P.Exetel BroadbandSend a private message
T B.
T B.
Exetel Broadband
Sanka P.Exetel BroadbandSend a private message

Sorry about this Tony.
I will call you shortly to discuss.

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Jess
JessNorth Western Region, NSW
  • 3 reviews

I didn't know internet could be this bad..

published
Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
Exetel Broadband
Jude PExetel BroadbandSend a private message
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Shelley R.
Shelley R.Sydney, NSW

So terrible Sales team and Billing team! 15 days passed, no one solve my problem but my enquiry has been closed!

published
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Value for Money
1/5
Transparency
1/5
Exetel Broadband
Nicole R.Exetel BroadbandSend a private message
Shelley R.
Shelley R.

536649
Case No.1461096
Sale name: Yani Weeraratne
Billing team: Shehan De Silva (this is person who totally ignore Complaints team’s email and just slash the $5 off)

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The reviewer stated that an incentive was offered for this review

Linda_C
Linda_CBrisbane
  • 9 reviews
  • 6 likes

Speed has been consistently poor for a long time

published

I’ve been with Exetel for many years. They used to be pretty good. Since getting the NBN about a year ago the speed has lagged below what it used to be despite paying more. I’ve brought it up from time to time and followed all instructions about rebooting the NBN box and router but any improvements aren’t sustained. I generally get less than 10 MB per sec, and often less than 5. I heard from someone that Exetel oversells resulting in congestion. Anyway, I’ve had enough of not getting what I’m paying for and am tired of waiting for web pages to load slower than they used to 20 years ago. Currently waiting on my 30 days before changeover to Aussie.

Value for Money
2/5
Transparency
3/5
Exetel Broadband
Jude PExetel BroadbandSend a private message
Linda_C
Linda_C

Thanks all the same but I’ve had many conversations with Exetel staff and I continue to have issues. Time to draw a line in the sand I’m afraid.

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Naveed
NaveedOAKLEIGH
  • 3 reviews
  • 4 likes

Good service on 50/20 plan

published

Had the service for 2 years. NBN FTTP connection. No problems. Was much better than TPG. There was no downtime luckily and the speeds were very consistent on the 50/20 plan.

Value for Money
5/5
Transparency
5/5
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waqas a.
waqas a.South East Queensland, QLD

Pathetic service, expensive and will charge you for cancel the service.

published

I wanted to transfer my service to other provider , which was cheaper but EXETEL is saying that I will be charged for one month. There is no contract but still they hide it in their terms and conditions. So please be carefull while joining EXETEL.

Value for Money
1/5
Transparency
1/5
Exetel Broadband
Sanka P.Exetel BroadbandSend a private message
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Ryan
RyanMetropolitan Adelaide, SA
  • 5 reviews
  • 4 likes

Poor Experience. Full of "gotcha" clauses. Left after a week... (well, a week + hidden 30 day cancellation notice)

published

Tried to upgrade to higher plan. Told I'd lose all sign-up benefits ($15/m discount for 6m). Explained I wanted to pay more, not less. Hard "NO".

Asked to cancel, told about 30 day cancellation notice. This was not clear, but fine, technically I did agree. Asked to start the clock on the 30 days.

Next minute the CSR comes back and offers $10/m discount.

I did not expect to have to haggle with a telco. Strange experience.

Anyway, 30 day countdown begins.

I was a customer of Exetel about 10yrs ago - I thought things may have changed, but no.

Value for Money
2/5
Transparency
1/5
Exetel Broadband
Shenelle P.Exetel BroadbandSend a private message
Ryan
Ryan
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Richard L.
Richard L.Sydney, NSW
  • 2 reviews

Excellent service

published

I signed up with exetel today and received great communication by email along the way. My internet cut out while I was working and knew that meant I needed to change my modem settings. I called and spoke to a lovely lady named Yvonne. She was very patient and explained how I needed to access the modem to update specific details to change from my old provider internode. Excellent experience so far.

Value for Money
5/5
Transparency
5/5
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Jon
JonSydney, NSW

Horrendous wifi connection. Keeps cutting off and support wasn't helpful at all

published

Drop outs every 10 minutes or so, called support they say no issue and said it should be my end that is the problem.
The diagnosis app Exefix was no use at all. it literally showed poor connection but the agent said it was fine.
Thankfully they gave me a full refund to terminate my internet.

Value for Money
1/5
Transparency
1/5
Exetel Broadband
Jude PExetel BroadbandSend a private message
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sweetgidget
sweetgidget
  • 2 reviews

Stay Away!

published

Customer service is appalling. I signed with them before reading reviews and then panicked when I saw how bad they were, so called them to cancel within 20mins of signing up. Spoke to 3 people before being hung up on. Called back and spoke to yet another person who put me on hold for close to an hour before finally telling me it was already cancelled. Dodged a bullet if this is their customer service.

Value for Money
1/5
Transparency
1/5
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Anonymous
AnonymousPerth, WA

Awful, don’t get it!

published

Worst internet provider I have ever been with and customer service to match. Continually had our internet connection cancelled for no apparent reason, they kept telling me I was signing up with other companies which I wasn’t. Had the internet off for about 4-5 days before it returned and I had to call every single day. Didn’t refund my money for the lost internet, absolutely terrible. Don’t waste your money or time on them.

Value for Money
1/5
Transparency
1/5
Exetel Broadband
Sanka P.Exetel BroadbandSend a private message

We are very sorry to hear about this.
One of our agents will get in touch with you shortly to resolve this issue and will provide you with relevant credits.

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herlinc69
herlinc69Greater Melbourne (Outer), VIC
  • 22 reviews
  • 26 likes

Very good customer service

published

Very happy with the follow up service by Christina. Im surprised that they do care about their customers when you have an issue. They will sort it out. Internet service is also very good and reliable.

Value for Money
3/5
Transparency
3/5
Exetel Broadband
Nicole R.Exetel BroadbandSend a private message
herlinc69
herlinc69
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Questions & Answers

David C.
David C.asked
Exetel Broadband

Can I set a timer to turn my internet off

2 answers
Dobek
Dobek
Exetel Broadband
Grant R.Exetel BroadbandSend a private message
Gemma
Gemmaasked
Exetel Broadband

I recently switched to exetel after my neighbour decided to hack my internet.
I received a text saying I was good to turn on my modem and connect to the internet. So I did that and within 15mins it was turning itself off and restarted, and then the wifi disappeared completely and it appears there is no internet connection. I have turned the modem off and on again but it keeps happening. How do i fix this??

No answers
Elsie Marks
Elsie Marksasked
Exetel Broadband

Why can't I get my exetel up and running. Keeps asking for a Code which I don't have! Getting very frustrated

No answers
See all Exetel Broadband questions

Get an answer from our members and Exetel Broadband representatives

Exetel Broadband

Details

Compare all 9 Exetel Broadband
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $60.00$75.00$95.00$65.00
Typical Evening Download Speed 12Mbps48Mbps97Mbps25Mbps
Promotional Monthly Price $50.00$65.00$80.00$55.00
Promotional Offer

$50/mth for first 12 months then $60/mth ongoing.

$65/mth for first 12 months then $75/mth ongoing.

$80/mth for first 12 months then $95/mth ongoing.

$55/mth for first 12 months then $65/mth ongoing.

Max Upload Speed 1 Mbps20 Mbps20 Mbps10 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 12 Mbps50 Mbps100 Mbps25 Mbps
Compare all 9 Exetel Broadband
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