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Shockingly bad and worst internet provider I have ever experienced!!! Do yourself a favour and go elsewhere like I am.
Turned off internet after paying internet bill because they say I owe them more money which is not true AT ALL! Moving to one that doesn't lie and actually cares about it's customers. Read the reviews, there's a reason they're less than 2 out of 5 with almost 900 reviews!!! Simple logic dictates they're worse than anyone else.
Hidden Charges of $300 for new line charge
I recently transferred from Dodo to Exetel, the first 6 month would be give me saving of $20. But there is actually a hidden fee. A $300 connection charge, this is not properly disclosed but hidden deep in the contract. Be very careful. DO NOT SIGN UP FOR EXETEL if savings is what you are after.
Worst customer service
I joined on 14 June 22 and got connection within 2hrs which was great. By 17 June I had no internet. Called on 18 June and was advised there have been tech issues which is why I had no internet. Tech support staff had no idea how to troubleshoot on 2 separate occassions. On 23 received an email advising my services had been cancelled due to staff not entering my bank details correctly and the initial $1 not going through. Funny since I got an email from accounts receivable confirming payment of the $1 with a receipt number (and the deduction fr...om my bank account confirmed payment was successful). Called on 24 June to rectify and ask why they cancelled my services when they themselves confirmed a successful payment and I was advised to wait till Monday as everyone had gone home and I needed to speak to someone in accounts receivable. Received a voicemail on Monday saying 'we never asked you to make that payment' so chances of me getting my $1 and additional $30 I had paid back very unlikely. Called today 28 June and have been advised that I was with them for 8 days and even though I had no internet for 4 days in total I have to forfeit pro rata charges from my $31. They still cannot explain nor find the payment of $1 which caused the cancellation even after I gave them the receipt number. Accounts receivable has now told me to wait on further instructions as they need to discuss pro rata charges, refund and no service for the 4 days our of the 8 with their technical support team. Exetel is a literal joke. I ended up paying $110 to reconnect with my previous provider who cost a little more but most definitely DO NOT eff around and royally eff up like Exetel has. 10/10 WOULD NEVER RECOMMEND!
Not bad internet but they like charging fees!
So I missed a payment due to changing my card. I forgot to update on my account. There is no way to set up online banking to pay. The payment didn't go through and I got charged a fee for this. Its not a late fee just a fee cause the payment didn't go through. So no grace period just a fee. This annoyed me so I have changed providers and well what do you know I get charged another month of service that I am not going to use from the date I stopped the service. These guys just put out charges on what they want. Stay away. No I really mean it.
I didn't know internet could be this bad..
We've been with Exetel now for almost 5 months, nbn fttn. The first month went fairly smoothly (we weren't able to remote in to our cctv system until we contacted tech support to have cgnat disabled) since then we've had **AT LEAST ONE OUTAGE PER FORTNIGHT** and we regularly have latency issues to the point where we can't even load Netflix to browse, let alone stream something. One outage required a tech visit to the node. The customer service is quite good, I can't deny that. Their methods and response times are as good as any competitor, if n...ot better, but when you're paying for a service, it's no good when you can't use it. We were with Telstra for the past seven years before switching (we left because of their changes to accounts and they started charging us more without telling us), during that time we had never experienced outages or latency issues like we have with Exetel.. I guess we'll be going back :/
So terrible Sales team and Billing team! 15 days passed, no one solve my problem but my enquiry has been closed!
It's so ridiculous, "first month charge FREE" and up to 40 GB bonus data for exetel SIM card which is ordered before 31/05/2022, I called Sales team on 31/05/2022 and she told me she did not know it, I asked her to see the official website now, but she refused to do it and texted me the email address to ask me to provide the screenshots! Excuse me? who is the Sales? why I have to provide the screenshots to you?
I sent the complaint email to Complaints team, complaints team mentioned very clearly in the email "first month charge FREE" + 20 GB d...
The reviewer stated that an incentive was offered for this review
Speed has been consistently poor for a long time
I’ve been with Exetel for many years. They used to be pretty good. Since getting the NBN about a year ago the speed has lagged below what it used to be despite paying more. I’ve brought it up from time to time and followed all instructions about rebooting the NBN box and router but any improvements aren’t sustained. I generally get less than 10 MB per sec, and often less than 5. I heard from someone that Exetel oversells resulting in congestion. Anyway, I’ve had enough of not getting what I’m paying for and am tired of waiting for web pages to load slower than they used to 20 years ago. Currently waiting on my 30 days before changeover to Aussie.
Good service on 50/20 plan
Had the service for 2 years. NBN FTTP connection. No problems. Was much better than TPG. There was no downtime luckily and the speeds were very consistent on the 50/20 plan.
Pathetic service, expensive and will charge you for cancel the service.
I wanted to transfer my service to other provider , which was cheaper but EXETEL is saying that I will be charged for one month. There is no contract but still they hide it in their terms and conditions. So please be carefull while joining EXETEL.
Poor Experience. Full of "gotcha" clauses. Left after a week... (well, a week + hidden 30 day cancellation notice)
Tried to upgrade to higher plan. Told I'd lose all sign-up benefits ($15/m discount for 6m). Explained I wanted to pay more, not less. Hard "NO".
Asked to cancel, told about 30 day cancellation notice. This was not clear, but fine, technically I did agree. Asked to start the clock on the 30 days.
Next minute the CSR comes back and offers $10/m discount.
I did not expect to have to haggle with a telco. Strange experience.
Anyway, 30 day countdown begins.
I was a customer of Exetel about 10yrs ago - I thought things may have changed, but no.
I signed up with exetel today and received great communication by email along the way. My internet cut out while I was working and knew that meant I needed to change my modem settings. I called and spoke to a lovely lady named Yvonne. She was very patient and explained how I needed to access the modem to update specific details to change from my old provider internode. Excellent experience so far.
Horrendous wifi connection. Keeps cutting off and support wasn't helpful at all
Drop outs every 10 minutes or so, called support they say no issue and said it should be my end that is the problem.
The diagnosis app Exefix was no use at all. it literally showed poor connection but the agent said it was fine.
Thankfully they gave me a full refund to terminate my internet.
Customer service is appalling. I signed with them before reading reviews and then panicked when I saw how bad they were, so called them to cancel within 20mins of signing up. Spoke to 3 people before being hung up on. Called back and spoke to yet another person who put me on hold for close to an hour before finally telling me it was already cancelled. Dodged a bullet if this is their customer service.
Awful, don’t get it!
Worst internet provider I have ever been with and customer service to match. Continually had our internet connection cancelled for no apparent reason, they kept telling me I was signing up with other companies which I wasn’t. Had the internet off for about 4-5 days before it returned and I had to call every single day. Didn’t refund my money for the lost internet, absolutely terrible. Don’t waste your money or time on them.
Very good customer service
Very happy with the follow up service by Christina. Im surprised that they do care about their customers when you have an issue. They will sort it out. Internet service is also very good and reliable.
Questions & Answers
Can I set a timer to turn my internet off
There is a Parental Control capability in the ZTE modem that Exetel provided me. This allows you to specify which devices on the network you wish to deny internet access. It is a function of the route...r not Exetel. I don't use that function so cannot advise if it works well or not but it seems easy enough to set up, a lot better that the old modem.
If you've got a modem that was supplied by Exetel, you will need to take a close look at the functionality available when logged into the modem interface. ...I've checked with our Support team. If you have our new/current ZTE modem, there is the ability to have some parental control, as Dobek says (thanks, Dobek!), including the ability schedule your internet connection turning 'off' and 'on'. This is the modem that's currently advertised on our website. You can also order this model within My Exetel at https://my.exetel.com.au/order-modem If you have the previous version of our ZTE modem, this won't have the ability to schedule when your connection is 'on' and 'off'. An alternative would be to look at adding our Home Secure product to your home broadband. Note that there is a cost, though, of $6/mth on top of your broadband plan fee. Home Secure will allow you to have a lot of control over your internet connection, the sort of content you want to be available, parental control and it helps protect against malware, phishing sites, viruses, etc. You can learn more about Home Secure here: https://www.exetel.com.au/broadband/nbn/home-secure And you can order Home Secure within My Exetel, here: https://my.exetel.com.au/subscribe-home-secure Of course, you're welcome to give us a call on 13 39 38 and one of our team can talk to you about Home Secure and about the capability of your modem to manage your internet connection.
I recently switched to exetel after my neighbour decided to hack my internet.
I received a text saying I was good to turn on my modem and connect to the internet. So I did that and within 15mins it was turning itself off and restarted, and then the wifi disappeared completely and it appears there is no internet connection. I have turned the modem off and on again but it keeps happening. How do i fix this??
Why can't I get my exetel up and running. Keeps asking for a Code which I don't have! Getting very frustrated
Get an answer from our members and Exetel Broadband representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$60.00||$75.00||$95.00||$65.00|
|Typical Evening Download Speed||12Mbps||48Mbps||97Mbps||25Mbps|
|Promotional Monthly Price||$50.00||$65.00||$80.00||$55.00|
$50/mth for first 12 months then $60/mth ongoing.
$65/mth for first 12 months then $75/mth ongoing.
$80/mth for first 12 months then $95/mth ongoing.
$55/mth for first 12 months then $65/mth ongoing.
|Max Upload Speed||1 Mbps||20 Mbps||20 Mbps||10 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Max Download Speed||12 Mbps||50 Mbps||100 Mbps||25 Mbps|
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