Exetel Broadband

Turned off internet after paying internet bill because they say I owe them more money which is not true AT ALL! Moving to one that doesn't lie and actually cares about it's customers. Read the reviews, there's a reason they're less than 2 out of 5 with almost 900 reviews!!! Simple logic dictates they're worse than anyone else.

I recently transferred from Dodo to Exetel, the first 6 month would be give me saving of $20. But there is actually a hidden fee. A $300 connection charge, this is not properly disclosed but hidden deep in the contract. Be very careful. DO NOT SIGN UP FOR EXETEL if savings is what you are after.

I joined on 14 June 22 and got connection within 2hrs which was great. By 17 June I had no internet. Called on 18 June and was advised there have been tech issues which is why I had no internet. Tech support staff had no idea how to troubleshoot on 2 separate occassions. On 23 received an email advising my services had been cancelled due to staff not entering my bank details correctly and the initial $1 not going through. Funny since I got an email from accounts receivable confirming payment of the $1 with a receipt number (and the deduction fr...

So I missed a payment due to changing my card. I forgot to update on my account. There is no way to set up online banking to pay. The payment didn't go through and I got charged a fee for this. Its not a late fee just a fee cause the payment didn't go through. So no grace period just a fee. This annoyed me so I have changed providers and well what do you know I get charged another month of service that I am not going to use from the date I stopped the service. These guys just put out charges on what they want. Stay away. No I really mean it.

We've been with Exetel now for almost 5 months, nbn fttn. The first month went fairly smoothly (we weren't able to remote in to our cctv system until we contacted tech support to have cgnat disabled) since then we've had **AT LEAST ONE OUTAGE PER FORTNIGHT** and we regularly have latency issues to the point where we can't even load Netflix to browse, let alone stream something. One outage required a tech visit to the node. The customer service is quite good, I can't deny that. Their methods and response times are as good as any competitor, if n...

It's so ridiculous, "first month charge FREE" and up to 40 GB bonus data for exetel SIM card which is ordered before 31/05/2022, I called Sales team on 31/05/2022 and she told me she did not know it, I asked her to see the official website now, but she refused to do it and texted me the email address to ask me to provide the screenshots! Excuse me? who is the Sales? why I have to provide the screenshots to you?
I sent the complaint email to Complaints team, complaints team mentioned very clearly in the email "first month charge FREE" + 20 GB d...

I’ve been with Exetel for many years. They used to be pretty good. Since getting the NBN about a year ago the speed has lagged below what it used to be despite paying more. I’ve brought it up from time to time and followed all instructions about rebooting the NBN box and router but any improvements aren’t sustained. I generally get less than 10 MB per sec, and often less than 5. I heard from someone that Exetel oversells resulting in congestion. Anyway, I’ve had enough of not getting what I’m paying for and am tired of waiting for web pages to load slower than they used to 20 years ago. Currently waiting on my 30 days before changeover to Aussie.

Had the service for 2 years. NBN FTTP connection. No problems. Was much better than TPG. There was no downtime luckily and the speeds were very consistent on the 50/20 plan.

I wanted to transfer my service to other provider , which was cheaper but EXETEL is saying that I will be charged for one month. There is no contract but still they hide it in their terms and conditions. So please be carefull while joining EXETEL.

Tried to upgrade to higher plan. Told I'd lose all sign-up benefits ($15/m discount for 6m). Explained I wanted to pay more, not less. Hard "NO".

Asked to cancel, told about 30 day cancellation notice. This was not clear, but fine, technically I did agree. Asked to start the clock on the 30 days.

Next minute the CSR comes back and offers $10/m discount.

I did not expect to have to haggle with a telco. Strange experience.

Anyway, 30 day countdown begins.

I was a customer of Exetel about 10yrs ago - I thought things may have changed, but no.

I signed up with exetel today and received great communication by email along the way. My internet cut out while I was working and knew that meant I needed to change my modem settings. I called and spoke to a lovely lady named Yvonne. She was very patient and explained how I needed to access the modem to update specific details to change from my old provider internode. Excellent experience so far.

Drop outs every 10 minutes or so, called support they say no issue and said it should be my end that is the problem.
The diagnosis app Exefix was no use at all. it literally showed poor connection but the agent said it was fine.
Thankfully they gave me a full refund to terminate my internet.

Customer service is appalling. I signed with them before reading reviews and then panicked when I saw how bad they were, so called them to cancel within 20mins of signing up. Spoke to 3 people before being hung up on. Called back and spoke to yet another person who put me on hold for close to an hour before finally telling me it was already cancelled. Dodged a bullet if this is their customer service.

Worst internet provider I have ever been with and customer service to match. Continually had our internet connection cancelled for no apparent reason, they kept telling me I was signing up with other companies which I wasn’t. Had the internet off for about 4-5 days before it returned and I had to call every single day. Didn’t refund my money for the lost internet, absolutely terrible. Don’t waste your money or time on them.

Very happy with the follow up service by Christina. Im surprised that they do care about their customers when you have an issue. They will sort it out. Internet service is also very good and reliable.