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ActewAGL

ActewAGL

1.9 from 41 reviews · View Statistics

Reviews

  • Value for Money
    1.9 (10)
  • Transparency
    2.0 (10)
  • Customer Service
    2.1 (15)
  • Rates and Fees
    2.1 (13)
  • Timeliness
    5.0 (1)
  • Job Satisfaction
    5.0 (1)
  • Product Quality
    1.6 (7)
  • Return Claim MadeYes (0) · No (6)
  • Warranty Claim MadeYes (0) · No (7)
  • Purchase Price$200.00
  • Installation
    2.8 (4)
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BMB

BMBMurrumbidgee Region, NSW

  • 3 reviews

Completely stuffed up my move

published

I have been dealing with stuff up after stuff up with ACTEWAGL for what was supposed to be a straightforward move. The initial person got the dates wrong in the computer and it's snow-balled from there. I am absolutely appalled at their lack of attention to details. Even put two move out meter charges on the wrong bill. Don't go through this company!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
Nadeem A.

Nadeem A.

  • 2 reviews

very unprofessional organisation

published

Very unprofessional response from this organisation. Wasted more than 1 and half hour on 3 different location to contact them but they used COVID 19 as an excuse and never picked up the phone. During this pandemic time I never have any issues in contacting other organisation.

Then I changed the credit card detail online but old credit card was used for the payments.

Incentivised ReviewNo
ServicesElectricity
sadmushroom

sadmushroomSouth-Eastern Region, NSW

  • 13 reviews
  • 6 likes

Always been Fantastic

published
Value for Money
Transparency
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Trustworthiness
Installation
Incentivised ReviewNo
ServicesElectricity
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Man

ManCanberra Central 2601, ACT

Worst experience

published

I got 750$ bill for my 1 bedroom apartment. The bill is not clear and there is no proper meter reading. Customer service is also poor. My current bill was double that of previous bill

Value for Money
Transparency
Customer Service
Rates and Fees
Product Quality
Installation
Incentivised ReviewNo
ServicesElectricity
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$200.00
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Excessively high charge and rude customer service

published

The bill is excessively high. I called the customer service but didn't get clarification. There is no transparency on the meter accuracy. This is a terrible experience. Basically I was forced to pay an excessively high bill which is clearly problematic. I definitely don't recommend ActewAGL.

Value for Money
Transparency
Customer Service
Rates and Fees
Product Quality
Incentivised ReviewNo
ServicesGas
Return Claim MadeNo
Warranty Claim MadeNo
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G666

G666Canberra 2600, ACT

  • 11 reviews
  • 10 likes

Liars

published

Was offered 20% off my electricity and gas in may 2019, i never got that discount. Actew excuse was that one of my bills was 1 day late. I will be changing providers

Value for Money
Transparency
Customer Service
Rates and Fees
Product Quality
Incentivised ReviewNo
ServicesElectricity and Gas
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Anton c.

Anton c.Campbell 2612, ACT

Very misleading information coupled with false claims! Stay away.

published

I have to say Actewagl is the worst energy provider I ever dealt with. False promises, terrible customer service very high energy prices that cannot be explained really.
Never trust them.

Value for Money
Customer Service
Rates and Fees
Product Quality
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
Mark

Mark

  • 11 reviews
  • 4 likes

Very unimpressed

published

For months I've been trying to get actewagl to correct my bills as they keep estimating instead of actually reading the meter. I have currently been overcharged approximately $400 as well as reading fees for readings that havent been conducted properly. Hold times are unnacceptably long and no responsibility is taken by the business. Do not use actewagl if at all possible.

Value for Money
Transparency
Customer Service
Rates and Fees
Product Quality
Incentivised ReviewNo
ServicesGas
Warranty Claim MadeNo
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Sara

SaraCanberra

  • 12 reviews
  • 6 likes

They destrouyed my life

published
Value for Money
Transparency
Customer Service
Rates and Fees
Installation
Incentivised ReviewNo
ServicesGas
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Energy Providers

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2 hour Call and still clueless

published
Transparency
Customer Service
Product Quality
Incentivised ReviewNo
ServicesGas
See all answers
Kim G.

Kim G.Canberra 2600, ACT

  • 2 reviews
  • 1 like

Great customer service over the phone

published

I had two great experiences this week with Actew, one for our business and one for our house/moving home.
The people I spoke to on the phone were delightful, knowledgeable and helped to sort things out easily and quickly. Couldn't ask for more. Thanks!

Value for Money
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
Sean

SeanCanberra

  • 6 reviews
  • 6 likes

A company that keeps their word

published

A good company compared to others operating in Canberra. Especially compared to Origin who I signed up with at electricity rates slightly cheaper than ActewAGL but then increased their rates by 5% four days into the contract. It’s good to be back with a company who keeps their word

Value for Money
Transparency
Customer Service
Rates and Fees
Installation
Incentivised ReviewNo
ServicesElectricity
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Caroline

CarolineCanberra 2600, ACT

  • 3 reviews
  • Verified customer

Either dishonest or incompetent - or both

published
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesGas
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RobH

RobHIllawarra, NSW

  • 3 reviews
  • 4 likes

Totally inept, zero customer service

published

Since fitting solar panels and the instalation of a "SMART METER" we have not been able to get a correct bill from ACTEW AGL, If they fix one part of the bill that is incorrect then they stuff up another part.
8 calls to service centre to try and get the correct billing and discount applications.
Hanging around all day after recieving a letter that our meter was going to be checked and an interuption to our power supply, Twice they never turned up.
Latest round re adjusted our bills finding an extra 2000 hours of useage on bills already paid.

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
See all answers
Miss M.

Miss M.South-Eastern Region, NSW

  • 3 reviews

Fantastic Compared to AGL

published

They set me up in my new house pretty much instantly! Bills have been wayyyyy below what I was previously being charged with AGL and I have 20% off electricity charges and 10% off gas each bill due to having a health care card.Payment plans are very flexible and it is simple and hassle free to extend time to pay if needed. All can be done online too!
Best electricity supplier I have ever dealt with.

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
Energy Providers

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Leanne Paul

Leanne PaulAustralia

  • 3 reviews
  • 5 likes

You must R E V E I W every bill, Very Sneaky

published

Not happy as their billing is inconsistent, taking the wrong amounts by direct debit. Bills are hard to read.
Was promised a feature to monitor usage & solar inputs and still waiting and nearly 2 years on.
Reduced my feed in tariff from .11 c/kwh to .08 c/kwh with out any notice.
Wasting lots of my time scrutinizing my bills & then time on the phone to get issues addressed.

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
See all answers
Macka

Macka

  • 2 reviews
  • Verified customer

Like actew shop and service

published

I bought my reverse cycle heater /air con through actew shop 2 years ago It’s fabulous. Had a minor hiccough re a setting. They sent someone next day who fixed it straight away. Works beautifully. Also had solar hot water installed. Again. Very professional service. Still working perfectly after 3 years. Gave me much better advice re placement of panels than some of the private companies and so get maximum solar advantage and much longer time when I get my free hot water. Also liked the way I can manually operate the booster system. Only need this in winter months.

Rrob

Rrob

  • 2 reviews
  • 1 like

Do ACTEWAGL respond to enquiries, or only pretend to?

published

Customer service is great

published

Every time I have called actewagl with questions the customer service has been very friendly and helpful and patient in answering all of my questions.

Outright bunch of thieves

published

Most expensive rates in the market, systematic billing errors and generally useless customer service.

I'm at a loss to explain why they still have any customers at all.

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Details

CategoryEnergy Providers, Solar Panel Installers and Solar Retailers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
Solar Connection TypeGrid-Connected
Services ProvidedElectricity Retailer, Installer and Solar Product Retailer
Clean Energy Council MemberYes
Solar Connection TypeGrid-Connected

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