ActewAGL

ActewAGL

 Verified
ActewAGL
1.7

58 reviews

PositivevsNegative
16% · 947 · 81%

Transparency
1.5
Customer Service
1.6
Rates and Fees
1.8

Reviews

58 reviews
Noone i.
Noone i.
 

scam scum,

Special Read Fee $40.28 $4.03 $44.31
Special Read Fee $40.28 $4.03 $44.31
This is what happens if you dare to ask them TO DO THERE JOB!
How do you get charged twice for one bill?
Answer is that they are scamming scum. Show details
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Alex
AlexGosford30 posts
 

Bad service, the only thing they do well is spam your email

Bad service, the only thing they do well is spam your email.
Do not go there the service is very bad. But they quite good with spamming your email withw weekly messgaes: "You’re invited to have your say: ActewAGL Brand Survey". Show details
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tiger
tiger6 posts
 

Price rise

Signed up to Actew abt 12mths ago from Origin Energy. Price was much cheaper. However after 12mths have been advised price to rise by abt 50%. This appears to be price gouging. I intend to take this up with the Energy regulator  Show details
Ben
BenBelconnen 2615, ACT26 posts
 
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Peni Navue
Peni NavueFranklin 2913, ACT
 

No help at all

Two days now been asking you guys and evo energy to connect my power, they kept saying that my main switch was on. Which is turned off all this time. Why can’t they give me call to let me know they are there, and if theres any issues, im happy to help. My food in the fridge are all off and whose going to pay for that? Evo energy saying that you guys havent booked it in with them. Im frustrated and no one answers when we call. Useless service guys. Pathetic Show details
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William D.
William D.South-Eastern Region, NSW
  Verified

Terrible company. Stay clear

Never signed on with them, just inherited the account unknowingly when I purchased the house.

They don't bother reading the meter and will often just hit you with large bills late.

Service is bad and they are not helpful at all.

Switching suppliers now. Show details

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Bamboozled
BamboozledBanks 2906, ACT2 posts
 

Scammers

Don’t sign with them after getting solar.
They require you to turn off the solar until they can install the new meter, no problems
But then they make adjustments to you bills after so you are paying more than the solar brings in back to them
Solar app shows it wasn’t on, penalised anyway - they are scammers. Show details
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Jojo
JojoIllawarra, NSW5 posts
 
Transparency
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Benjamin F.
Benjamin F.
 

Failed to cancel my electricity account, refused to remove the extra charges

Submitted a request to close my account due to moving house per their online tool and received email confirmation that it was submitted fine. Two months later I was told it 'failed to work' and continued to charge me weeks after I moved out. Said that because it failed to process, no special meter reading was performed and there was nothing they could do - asked me to pay for the next tenant! Ridiculous. Show details
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Merlin
MerlinFlynn 2615, ACT3 posts
 

Hopeless

Over the past 4 weeks I have been attempting to change my electricity plan. All I get is computer generated messages but no action. Lodged an official complaint with them but again nothing. The customer service is absolutely atrocious and they should hang their heads in shame. Show details
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Hi Merlin, thank you for taking the time to leave your thoughts. We're sorry that you’ve not had the best online experience. We’d like resolve this for you. Please call us on 13 14 93 and we’ll look into it. Thank you.

jeremy
jeremyCanberra26 posts
  Verified

awful customer service

I phoned the ActewAGL solar number. A recorded voice gave me a menu of options, none relevant to my enquiry. I pressed one of them, and got invited to record a message. This system invited me to leave a message (saying they would get back to me), but cut me off before I'd finished the (quite short) message. Show details
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I should add that since writing the review I got a reasonably fast response to an email I sent to an address which I found on their website

Ilona
Ilona2 posts
 
Transparency
Customer Service
Rates and Fees
Len
LenWide Bay-Burnett, QLD16 posts
 
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CB Flynn
CB Flynn2 posts
 
Cassandra
CassandraCanberra 2600, ACT2 posts
 

Hit and miss

I find the team on their social media (ie. facebook messenger) fabulous - very responsive and always respond within a reasonable time and are helpful. However, I can not say the same for their 'energy experts' who unfortunately are the only ones that can answer your queries. Have had promises made and broken, have been accused of not using an authorised dealer despite using the ActewAgl Energy shop and telling them this at least three times in phone conversations, emails and social media. as for there demand time plan well don't get me started on that ...............................

I believe most energy companies are bad at customer service so is a risk changing suppliers. Show details

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CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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