MyHouse

@Razelle was outstanding—highly responsive and very efficient to deal with complaints. She resolved my issue thoroughly and to my full satisfaction. Thank you, Razelle; I truly appreciate all your efforts.

Recently I purchased a product that unfortunately wasn't quite the quality it should have been. However, in my correspondence with Van from customer service, the issue was rectified without delay and I was treated with respect and courtesy. I felt listened to and felt that the feedback was genuinely appreciated. Well done to Van from customer service for being a fantastic representative of My House.

I needed to return a product and was apprehensive. It was a real surprise how simple the with process was. Maryda clearly explained the process and reacted very quickly to each step. I could not be happier the whole process, thank you Maryda.

I ordered 1 bath mat and 2 bath runners. Bath mat arrived but no runners. Said it was on order but no response as to where or when I would get it l. They offered a refund but won't explain what happened and won't return a response to my email. I… Read more

want a refund, but can't raise a response. I am stopping the credit card transaction and listing as a disputed item. Why take the money from my account My House when you have no stock. Don't trust this company. Not worth dealing with. Such a waste of time. They don't have checks and balances in place.

I just want to say that I love the product I brought from my house, the service was great. I had an issue with registering my product & the company needed a list of requirements from me which Mark from the My House team provided very quickly & efficiently. A huge thank you to Mark and I will definitely be using and recommending My House again.

Great experience. Van was so helpful with following up about my order, even checking back in with me after he didn’t get my reply because my email didn’t send properly. Resolved my query in a timely and professional manner.

I had issues with a product I purchased online and contacted My House. I received a response within a couple of days from Robert and he handled the issue promptly and efficiently by sending out a replacement. I was very happy with how smooth the process was.

These guys are criminals!! After purchasing items which were received damaged, Adam stated they would refund me which I have in writing. And since asking for my refund they have ignored me!! REFUND ME!!

I bought a hooded towel for my 13 year old grandson for Christmas at “My house” Miranda. He didn’t like the colour so I took it back for a refund. The lady said they have a non refund policy and a store credit would be issued. I was never told that at the time of purchase. I mentioned that a store credit is not useful for my young grandson as… Read more

he wouldn’t buy “sheets or towels.” Anyway, I feel that it’s their responsibility to tell customers at the time of purchase that the store has a No Refund Policy. I’m very upset as I wasted $60. I will never return to that store ever again. Thanks for nothing!

The website doesn’t seem to be optimised for mobile devices. Also I signed up and never got my $20 voucher so a bit disappointed. You also can’t use multiple gift cards on the site so I have break up my order. However, the support I got from Vanilyn was brilliant. She quickly identified the issue and sent me a resolution. Overall I think the… Read more

website needs some work for all the reasons listed above. I will put up another review once my order arrives.

Purchased a mattress topper and hot water bottle for my 90 year old mum and she is over the moon with both! Sleeping better than she has in months now thanks to these excellent products, and when I had a question about my delivery, Robert could not have been more helpful! His customer service skills are second to none, so impressed I will definitely purchase from My House again and will recommend them to all family and friends

Ordered 3× super queen fitted sheet sets without tealisinf till they were delivered. Contacted Myhouse via Email., to see if could exchange for 3× super queen sheet sets & pay difference. Unfortunately had to return & re-odrder. Spoke to Maryda who was very helpful in providing a return link for return for refund. And was very helpful with letting… Read more ·  1

me know that my refund in the end was coming in 5-7 days. Reodered the super queen Graphite sheet sets. And recieved a $20 voucher which was quite helpful after paying $14.95 for the return of the ones by mystake. I loved purchased myhouse sheets as such good quality & last so long! Sad they no longer have stores in canberra. As use to purchase that way previously. Thank you Maryda for your help regarding my purchases & the return! Tina ☺️

Sheen has provided me with excellent customer service and has helped me solve a problem that I encountered with my gift card. She has been very generous throughout the process and really understanding!

Ordered grill on line on a sale and on arrival it ended up being faulty. I contacted customer service and they rectified problem promptly, sent me replacement unit that works perfectly. I guess sometime things go wrong but this is where good customer service is very important. Thank you for rectifying issue so quick.

Unfortunately we received the wrong product, but when we contacted Support, we were helped by Razelle. She went out of her way to resolve our problem, and having verified by photos that the item was incorrect, she refunded us for the item, and also shipping, in a timely manner. No return was required for the item sent. Her support was excellent. Can't fault it.

I mistakenly ordered a coverlet, thinking it was a quilt cover. I realised my mistake too late to stop dispatch but contacted MyHouse immediately. Razelle looked after me throughout the process of organising the return and full refund.

Always excellent quality and beautiful designs! I especially liked Private Collection Quilt Cover Set and Silk Pillowcase. I have made order online and had to return few items. Nezie was very helpful and assisted me with it, making the return feel very easy! Thank you!

Maryda was meticulous detailed and prompt sorted my complicated order with ease and provided exceptional customer service great staff member for Global Retail MYH

The two CP Morter and Pestles I recieved are of a very high quality, which I ordered from MY HOUSE. Although one pestle was broken, I could not speak high enough of the service and quick response I recieved from this company to organise a replacement- special mention must go to Razelle- who is the representative I was communicating with. Rozelle is an outstanding member of this organisation.

Victoria was very helpful and understanding of my situation with my order. I really appreciate the help and everything was handled with great customer support, thank you

I received a faulty garment from MyHouse and therefore wrote an email outlining the problem along with a photo. They were very prompt in replying and a week later Mark emailed me stating that I will receive a full refund. I was very impressed. Thank you Mark and MyHouse.