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My House

My House

1.6 from 33 reviews · View Statistics

Reviews

1.6

33 reviews
  • Product Quality
    2.7 (12)
  • Return Claim MadeYes (4) · No (24)
  • Shipping
    2.0 (5)
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Deborah d.

Deborah d.Mid North Coast, NSW

An excellent bedding store

published

they have a wide range of bedding and a large range of price points. they are the first i go to now and don’t need to shop at others

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Please explain

published

Saw a quilt cover on front table reduced to $69 from $249 at 2:30pm. Signs all over the store displaying “SALE ENDS SUNDAY”. Returned at 4:50pm same day to purchase only to be told said quilt cover was no longer on sale. Had been put back on shelves at increased price. Sales person unfriendly, unhelpful and uncaring. Walked out and won’t return to My House.

Incentivised ReviewNo
Return Claim MadeNo
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Leeanne

LeeanneHunter Region, NSW

  • 5 reviews
  • 2 likes

Run away from my house never again will I buy anything from them horrible customer service - is none

published

I have brought items from My House in store then made the fatal mistake of purchasing online dont do it run away from MY HOUSE- Took 3 weeks just to get it ready for dispatched after I chased them about it, then 2 weeks later called them to ask where is my item. Wont bore you with the entire story it has been 6 weeks still no item, They are the worst company I have ever dealt with i will never ever buy from my house again not even in store - So many other companies sell nicer products at a better price. MY HOUSE are the worst - I have now had to take the issue up with another company to have this resolve as they are useless and dont care once they have your money - Good luck trying to get a refund or return from them

Incentivised ReviewNo
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Terrible and downright rude attitudes at Erina Fair

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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A B.

A B.Sydney, NSW

Rude Staff - Narellan Town Centre

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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mystery shopper

mystery shopper

  • 3 reviews
  • 3 likes

Too many personal details wanted for simple instore purchases.

published

Went in to the Castle Hill store to purchase a quilt cover and at the checkout, the sales woman said she needed my name and email. I said no, I was not prepared to give it so she advised that the sale would not go through unless a name and email was given, however she offered to put a false name and email. I then took my wallet out to pay her in cash and she then informed me they only accept card payments. Paying with cards is fine but not for simply obtaining personal details, which is what this company’s agenda appeared to be.

Incentivised ReviewNo
Return Claim MadeNo
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Horrible Stay Away

published

2nd purchase placed 7 weeks ago still no items not answering phone or emails first purchase was refunded for the same reason STAY AWAY unless you're happy to go through the hassle of trying to talk to someone and jump through hoops to get it resolved

Incentivised ReviewNo
Return Claim MadeNo
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Kate G

Kate G

  • 2 reviews

Too pushy for sales!!! Horrible!!!

published

My house at Wetherill park has the worse staff out!!!
Can’t even walk in before they all jump on you!! You can’t look around because they are always in your face!!! Especially the manager ! So pushy for sales!!!!

Incentivised ReviewNo
Return Claim MadeNo
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Claire

ClaireSydney, NSW

Quality customer service is equally as important as the product !!!

published
Incentivised ReviewNo
Return Claim MadeNo
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Beanie

BeanieSydney, NSW

Great customer service

published

Would like to say how Danielle from customer service helped me she went out of her way made phone calls and I got what I wanted thank you for all your help

Incentivised ReviewNo
Return Claim MadeYes
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No Refund/store credit

published

I was not advised that there was no refund or store credit available at this time.
If I had been advised I would not of purchased the product.
No refund policy shown anywhere in the store.
No good writing it on the docket when the docket is placed in the bag and you don’t see it until you get home.

Incentivised ReviewNo
Return Claim MadeYes
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Elizabeth

ElizabethGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Very Disappointed

published
Incentivised ReviewNo
Return Claim MadeNo
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Sharon

SharonMetropolitan Adelaide, SA

  • 4 reviews

worse online service ever

published

I have waited more than 22 days for my items to be sent and its still not processed despite taking my money and promising it would be sent last week - i will never deal with this company again

Incentivised ReviewNo
Return Claim MadeNo
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Leanne White

Leanne WhiteSydney, NSW

  • 2 reviews

False refund policies

published

My house is in liquidation does not tell you no refund policy no refund or store no regund policy sign in store and funny website says refund and immediate store credit good luck

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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daniel m.

daniel m.

  • 4 reviews
  • 1 like

DO NOT BUY FROM HERE

published

Cancelled my order for no reason and won’t respond to emails! Stay clear and look elsewhere n o t h a p p y A t A l l a

Incentivised ReviewNo
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Liars

published

On their online store they Had diffusers and candles heavily discounted so I ordered 5 diffusers, later that they cancelled my order because they were sold too cheap. Very disappointed with this service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Deb

DebMurrumbidgee Region, NSW

  • 2 reviews

Vanessa quilt cover

published

I brought the Vanessa quilt cover from wagga I paid over $200for the cover and it said it was exclusive to house I just purchased the exact same cover from spotlight for $60 i

Incentivised ReviewNo
Return Claim MadeNo
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bentomryn

bentomryn

  • 3 reviews

Bad service

published

Ordered online and it took two weeks to be delivered communication was very poor and only after ringing the company, when the customer service representative checked and said it was still waiting to be picked after 10 days did she action it to be sent on the following Monday. I got online shopping faster from china than I did from Sydney and I’m in the same state.

Incentivised ReviewNo
Return Claim MadeNo
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Maree

MareeSydney, NSW

  • 6 reviews
  • Verified

My House Eastgardens

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Nicole

NicoleHobart

Blatant lies

published

They will state your parcel has been sent and it will arrive with it 5 business days. But when you contact the tracking company they will advise you they havent even collected it for delivery. My parcel was not sent until after the day I supposed to receive it. I will be waiting a month in total for a package that should have taken less than a week.

Incentivised ReviewNo
Return Claim MadeNo
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Page 1 of 2

Questions & Answers

Deb

Debasked

I have a house full of vintage ( billabong crafted furniture) suitable for rural , country decor .
Need to sell because of new location.
Does this suit ur criteria?

No answers
Annoyed!!!

Annoyed!!!asked

Who did unaware customers report House to and did you end up getting a refund?

No answers
Deb

Debasked

I brought a quilt cover called Vanessa at house and was told it was exclusive to house paid big money for it couple weeks later same quilt cover at spotlight called Bella paid $70 4 times less then house thanks debbie

No answers
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