AI reviews summary
MyHouse receives high praise for its responsive and solution-oriented customer service team, which consistently resolves issues related to damaged goods, incorrect orders, and shipping errors. While there are recurring reports of products arriving damaged or with quality defects, the company’s proactive approach to replacements and refunds generally maintains high customer satisfaction. However, some dissatisfaction exists regarding in-store refund policies and technical website glitches.
Pros
Cons
Verdict
MyHouse is a reliable choice for homewares, backed by a standout customer service department that effectively mitigates delivery and product faults. While shoppers should be mindful of strict in-store return policies and the potential for fragile items to arrive damaged, the company's willingness to provide swift replacements makes it a low-risk option for online shopping.
Reviews with attachments
⭐ 1 star Really disappointing experience with MyHouse. I ordered a rug and was sent the completely wrong product due to a warehouse error , something their own return paperwork actually confirms. I first contacted MyHouse on 12 August and have had to continually follow up just to get the issue resolved. Instead of simply correcting their… Read more
mistake and sending the rug I actually paid for, I’m now expected to fully repackage a huge 330 x 240 cm rug in heavy-duty plastic, print and attach return paperwork, and make myself available for a courier collection anytime between 8am and 5pm.
What makes it even more frustrating is that after all of this, I STILL haven’t been given confirmation of when my correct rug will actually be dispatched or delivered.
Mistakes happen , that’s understandable. What matters is how a company handles them. A customer should not have to spend this much time chasing a resolution or be significantly inconvenienced because of a company’s own warehouse error.
For a large retailer, I expected much better customer service and a much simpler resolution. Unfortunately, based on this experience, I would be very hesitant to order from MyHouse online again.
Incredible service - replacement broken vase! I just wanted to give the biggest shout out imaginable to the amazing staff member MICHELLE who prepared my replacement vase with such meticulous care, precision and professionalism. I am truly shocked at how attentive they were and the considerable care shown. I will have MyHouse as one of return top… Read more
searches now because not only is it a beautiful product amongst the others I earlier purchased but the entire customer service experience has been stellar. Thank you!
I was honestly surprised to find that this teapot doesn’t include an infuser, which means it’s only suitable for tea bags and not loose leaf tea. That was quite disappointing, especially because the teapot itself is beautiful and the size is perfect. That said, I really appreciate the excellent customer service I received from Robert A. He was… Read more
kind, understanding, and handled my feedback professionally. While I’m disappointed with the product design, I’m grateful for the outstanding customer support. Thank you, Robert A, for turning a frustrating experience into a positive one. I hope the supplier considers adding an infuser in the future because this teapot has so much potential.
Received the item in wrong colour in pink (ordered green face decor vase) and seemed a lot smaller than what it shows in the ad. I find the description of the item is not clear at all. Stated available in 2 sizes - small and large but it doesn’t say whether it is a small or large size when I actually order the product. Customer service Maryda… Read more
was lovely and helped me sort out the problem promptly. Love the quality and price of the bath towels. But won’t recommend the home decors.
This post follows up my post on Sunday, 15th March, “I confidently wait for the original order to be honoured and delivered shortly”. As expected, the parcel was collected on Wednesday, 19th March, complete as originally ordered and incredibly well wrapped. Many thanks to Mary Dasmariñas, an absolutely gem, of MyHouse Customer Support Team for her role in sorting the warehouse glitch. Colin (long retired science teacher)
I bought a Baccarat The Boiling Point Kettle last December and started using it a month ago, but the printed measurement markings are starting to wear off. Mary assisted me with this and solved the problem straightaway. Now, I will be waiting for my new replacement to be delivered. Thank you, Mary!
I recently bought a n airline crate for my dog but the water bowl arrived with a manufacturing fault. Robert sorted it for me & kept me in the loop as to when a replacement would be sent. I appreciate the prompt communication & help from him. So thank you again Robert.
Bought a king pillowcase last week at **MyHouse – East Gardens. Went back to exchange it and found out they don’t do refunds — only store credit or forcing you to take something you don’t need. Be careful shopping here, or better yet don’t bother. Plenty of other stores will actually give your money back. Also, they didn’t return my receipt
Bought a Neale Whitaker cushion and within a few weeks, the seam was coming apart (I noticed other's here have had the same issue, hopefully it does not happen again). I chatted with Robert who organised a new pillow to be sent out. Great service from Robert. So very helpful. He honestly could not do enough. Thank you so much!
Latest follow-ups
I am very happy with the bedspread I purchased and even though the pillowcases I received were the wrong size, Razelle promptly arranged an E-voucher so I could order another size. I’m very happy with the products and customer service.
Follow-up · I received the correct size pillowcases - I’m very happy with the service and quality of the products.
Razelle was very helpful with my query. In fact it was lovely to know how accommodating and helpful she was, and what a good company My House is to deal with. Sorry, I can't provide proof of purchase.
Follow-up · I ordered a couple of sets of towels and a perfumed diffuser to give as a gift. The box for the diffuser arrived damaged. I received a $10 voucher which I probably won't end up using,but I thought it was a nice gesture.
I needed to return a product and was apprehensive. It was a real surprise how simple the with process was. Maryda clearly explained the process and reacted very quickly to each step. I could not be happier the whole process, thank you Maryda.
Follow-up · The refund started with a email and next day phone call. I asked for a replacement product delivered four or five days later. Highlighted experiences by others with other retailers made me apprehensive. This return process was made simple by Mary.
Find out how MyHouse compares to other Home Decor Shops
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Positive reviews
I had an issue with the items I received, but Ria was an absolute superstar! She was incredibly helpful, understanding, and went above and beyond to get everything sorted out for me. I truly appreciate her outstanding customer service and support throughout the entire process. I also really appreciate MyHouse for empowering their team to support… Read more
customers in such a way. It’s wonderful to see a company that values customer satisfaction and allows its team to go the extra mile to make things right. Thank you, Ria and MyHouse, for such a positive experience!
I have your site before to buy linen from Myhouse before. My husband loves the flannelette sheet sets that we ordered, but he uses 6 pillows! So, I wanted to buy more pillowcases to match the ones that come with the sheet set. I sent an inquiry and Ria got back to me the same day to say the company (Brampton house) does not make additional pillowcases. Thank you Ria!
Exceptional Customer Service! I recently had to reach out regarding a slightly damaged item I received, and the customer service was absolutely outstanding. A special mention goes to Michelle, who handled my issue with incredible care, speed, and professionalism. She made the entire replacement process completely seamless and stress-free. It is… Read more
rare to find this level of dedication to customer satisfaction these days. Thank you, Michelle, for your amazing help! I will definitely be a returning customer.
Negative reviews
Absolutely appalling experience. I was kept on hold for over 40 minutes, only for them to hang up on me. I was sent the wrong item and have since been completely ignored. I’m now left $644 out of pocket with no refund, no store credit, and no response from the company. To make matters worse, they now have both my money and the item, which I… Read more
kindly organised to be returned to them, yet I am still being completely ghosted.
Absolutely unacceptable customer service. It honestly feels like I’ve been scammed. Do not recommend unless you’re happy to risk losing your money and being completely ignored when something goes wrong.
I would strongly advise anyone considering ordering from them to be extremely cautious.
I have NOT had a good experience with MyHouse, they charged me $155 for a set of 6 bowls, but only sent me 1, without telling me that was going to happen, BUT when I called customer service, a very nice man , MARK, helped me and gave me, or said I was going to receive a refund in 3-5 business days. MARK was great, but not impressed with MyHouse.
These guys are criminals!! After purchasing items which were received damaged, Adam stated they would refund me which I have in writing. And since asking for my refund they have ignored me!! REFUND ME!!
Recent reviews
My order was delivered with a broken box, damaged items and a missing item. I reached out via email and Razelle replied to advise that my damaged and missing items are being replaced. Really happy with Razelle’s excellent customer service. The outcome was exactly what I wanted.
Fantastic customer service every time I shop with Myhouse ! I find the quality is usually amazing and at great prices, but I recently bought some beautiful baccarat pans from myhouse and one of the pans had a slight defect. Myhouse were very quick to respond and swiftly offered a solution. Nestor was my customer service rep and made the whole experience very easy. I will definitely be a returning customer.
Thank you Marian for your prompt attention to my delivery. One of the glasses in the box has smashed. Marian replied to my email and after providing her with a picture, she immediately organised a replacement. Great service. Thank you. Rozaini
Find out how MyHouse compares to other Home Decor Shops
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I ordered the mattress topper in the wrong size and Robert was amazing. Because I’d not opened the box, he considered a return. I was so grateful, and ordered the Super King. It arrived within 2 days and is absolutely fabulous!! It’s like sleeping on marshmallow! Robert explained every step and was exceptional. Fabulous product and customers service!! I can not recommend more highly !!
I had a really great experience with MyHouse, particularly with Mark when I had a small issue with my order. He replaced it super quick and with no further effort required from me. Would definitely order again. Love the Ecology brand.
Van was so helpful and fast with helping me with my issue . He deserves a 5 star review as customer service is a lost art and I appreciate dealing with someone so efficient and kind .. Thankyou Van
Thank you to Ryan for his patience and understanding sorting out my account. I truely appreciate the support you gave me. I have received my order and I can finally access my account. Terrific service
Razelle was wonderful at helping me organise a replacement for my baking dish which unfortunately had a chip in it - she made the process very easy and stress free. This type of customer service entices the consumer to keep choosing MyHouse and their partners!
I recently contacted MyHouse regarding two faulty king single sheet sets that both developed the same manufacturing fault. While I found the online chat system frustrating to use, as it frequently timed out and disconnected, I would like to specifically acknowledge the outstanding assistance provided by Razelle. Razelle was professional,… Read more
understanding, and prompt in addressing my concerns. She took the time to review my case thoroughly, arranged a replacement set, and ultimately provided a fair resolution when it became apparent that the issue affected both sets. Customer service can make all the difference when things go wrong, and Razelle's communication, empathy, and willingness to help turned a disappointing product experience into a positive customer service experience. Thank you, Razelle, for your patience, professionalism, and excellent support throughout the process. It was genuinely appreciated.
Unfortunately an item was missing out of my order. I spoke with Sheen who replied to me straight away and is sending me out a replacement item. Very happy with the service I received today, thank you!
My crockery set i received had one bowl broken. I sent a photo along with my receipt in an email to customer service. Van replied a week later saying that they had organised a replacement bowl to be sent out. Easy process, no issues, good customer service.