211 reviews
Reviews
5 star service here
This is one of those rare top tier companies you encounter these days. Super service including speedy shipping and excellent products..nothing better than this. Show details · 1Haven't Even Received My Canningvale Sheets!
I would love to review my sheets, however after ordering two weeks ago, they haven't been shipped yet!Very frustrating experience given I have just purchased a new bed (different size) and it has arrived, so has the mattress and quilt covers but Canningvale still haven't even shipped my new sheets yet.
Wouldn't order from these guys, unless you don't mind a long wait. Show details
If you want a promo code for checkout CVNB12
Got a free promo code, thought id post it for people to useTowels thin but service excellent
Ordered two bath towels but unfortunately were very thin so only 3 stars for product. Very disappointing. More like Target towels. However customer service was excellent with processing refund so 5 stars for them Show detailsHi there, Thank you so much for leaving this feedback,... Read more
Our bathroom collections come in a range of different weights/GSM, some are thinner and lightweight, and some are thicker and medium/heavyweight. We are so glad to hear your experience with our customer service team was excellent, we are always so happy to help in any way we can! Kind Regards, Canningvale Team.Canningvale Sheet Sets and Quilt Covers
ContextMost of the sheet sets and quilt covers I use are from Sheridan or Sheridan outlet. I have also purchased quilt covers from myhouse. When I was in the market for some additional sheets I thought I would give Canningvale a go since it is an Australian company and it has a lot of good reviews.
I have a King Size bed which is 40cm deep but also a couple of centimetres wider than the “standard sizing” which means many sheets don’t fit properly. I also size the quilt up so buy super king quilts and quilt covers.
Overview
When I received m… Read more · 2
Egyptian Royale Towels
Thick, sumptuous and luxurious is how I would describe these highly absorbent bath sheets. Incredible quality and look amazing in my bathroom. I also got the hand towels and face washer to match. If you’re after the highest quality, fluffy bath towels, these are it! Very happy my purchase and highly recommend. Show replypurchased three towels
Quality good. Too many labels stitched on them. Took for ever to remove a couple of them.Would probably buy again. Show details
Hi Kathy, Thank you for your feedback,... Read more
We are sorry to hear that the weight of the towels you have ordered is not suitable for you! We would be happy to accept these towels under our 100 day free trial for you, which is where you can try any of our products for 100 days and if you aren't satisfied you can return this to us free of charge, please note this is only available for 1 order per year, per household. Here are the terms and conditions https://www.canningvale.com/100-day-free-trial/ If you would like to hear more about this and process these towels under the trial, please email our customer service team at info@canningvale.com and we can help you further from there :) Kind Regards, Canningvale Team.Beautiful blanket
I've bought several bedding items from Canningvale, and they've all been of excellent quality. My latest purchase, a navy Luxury Cotton Waffle Blanket, looks lovely and the quality is consistent. Delivery was incredibly fast. Customer service is exemplary too! Show details · 1Love Canningvale!!
I bought towels, and bedding for 3 Queen beds, as I had 2 towels from them which were probably 5 years old and still in great condition. Had a few issues with the new towels, their customer service was second to none. Express posted replacements immediately, which are perfect. Will never buy anywhere else!!! Very happy with quality and service. Thank you Canningvale!! Show details · 18 piece royal towel package
Bought for my daughter for her birthday, the colour range was great, the price was good (plus I got a $25 discount for creating an account with them). I ordered on a Friday and I received them Tuesday morning which was fast considering I live in a rural area. Will definitely be a repeat customer. Show details · 1We keep returning
When the next parcel arrives it will contain another 3 sheet sets for our family. A beautiful product to look at and sheets which make you just say.....aren't these delicious as you relax each night. A very big thank you to Bree for her fantastic customer service when I had some questions. Show details · 1dodgy spamming company
I have requested that canningvale remove my details from their systems multiple times, but they keep spamming me. I have no idea why anyone would want towels that have multiple plastic tags on them, I do not buy towels to advertise your dodgy company.Hi Andy, Thank you for your feedback and sorry to hear this... Read more
. If you have contacted our team, we always remove details of customers who no longer want to be contacted, if you are unable to do this on your side, please let us know and we can manually do this. You should be able to click on Unsubscribe at the bottom of the email and confirm the request on the next screen. If you are having trouble unsubscribing, we would be happy to help if you can share your details with our Customer Service team at info@canningvale.com and we can manually remove your details ASAP. If you are still receiving communication after doing this, please let the team know so we can investigate further. Please let us know if we can assist further, apologies again for any inconvenience. Kind Regards, Canningvale TeamCanningvale stands by their product
I have purchased a lot of sheets, towels, candles etc from Canningvale. Everything is great quality. i had a minor issue with one pillowcase and they replaced it immediately. It is definitely my go-to place for linen. Show replyAMAZING WARRANTY
I had a set of sheets rip. I sent in photos. Within a week a replacement set arrived in the mail. No questions asked , no arguing, EASY!!!! I will but all my sheets from this company in the future. Their service deserves my loyalty. Show details · 1Great customer service
I ordered sheets unfortunately the sheet set was 2 different sizes, when I contacted Canningvale they were all to happy to replace the sheet set, Very happy with the response and quick replies. Would highly recommend Canningvale to anyone. Products are great too. Show details · 1Questions & Answers
I have a cotton polyester mattress topper. Does it go on top of my electric blanket? Or under?
I'm a Canningvale customer. Your question should go to Canningvale
Are your sheets made in China?
No - not China - made in India
Thank you VERY much for your welcome reply!
Are the Vintage softwash and the alyssa bamboo sheets as thick a sheet as the Palazzo royale are (both in size king single) I'm looking for king single fitted sheets ONLY (not a whole set but don't get much choice through Canningvale :( - something i was hoping you'd changed since i last bought sheets and towels but am saddened to see hasn't happened for the better quality sheets)
i definitely don't want sheets any thinner than the Palazzo's. They're already borderline in the thickness i'm after. Lovely beautiful sheets, so so soft and buttery satiny smoothe which is great but yeah, just verging on the thinner side, especially for the price.
I've heard the bamboo/cotton ones also stretch out in the fitted sheets too after a little while (our palazzos have as well) Are the cotton softwash and alyssa's likely to do that?
Thanks
I'm sorry but I can't comment on the Palazzo Royale as I have never had them. The bamboo sheets are beautifully soft and lovely to feel. I bought the classic cotton softwash for hubby as he sweats i... Read more
n bed and are better for him. They are thicker than the bamboo sheets and, even though I've only had them for a few months, I really don't think they would stretch. I've found both types of sheets of good quality and they suit our purposes.Thank you!
Hi Penegeau, Mary is exactly right, the Alessia is soft and smooth are made from a Bamboo/Cotton blend this makes it great for hot sleepers or just someone who is wanting something soft and beautiful ... Read more
to sleep on. The same goes for the Vintage, this is 100% Cotton so it is light and very easy to care for. The Palazzo Royale is a 1000 thread count so it is quite a lot thicker than both the Alessia and Vintage, it is still very smooth and soft as you would know but yes the Alessia and Vintage are definitely not as heavy or thick. As for the stretchiness, this definitely shouldn't happen and all of our products are covered under a 5 year warranty if this does occur. You might like our Mille collection which is 1000 thread count and 100% cotton, you can view this here https://www.canningvale.com/bedroom/collections/mille-1000-thread-count-sheets/ we are also restocking this in the next few days :) Please let us know if we can help with anything else at all :) Kind Regards, Canningvale TeamDetails
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Hi Ben, Thank you for your review... Read more
. We are sorry to hear this. It looks like this was ordered on the 27th of November which was amidst our biggest sale period of the year with the Black Friday/Cyber Monday sales, as well as Christmas fast approaching. During normal periods, our despatch time is 1-2 business days, and standard delivery after that is 3-7 business days, however during busy sales periods this timeline is naturally delayed. You posted this same review as a Google review in early December to which we did respond to you and advised that we had upgraded your order to express post. This was then shipped the next day on the 9th of December, and we emailed the tracking link to you. We also added a $40 store credit to your account to apologise for the inconvenience. Looking at your tracking link this order was delivered to you on the 12th of December. We have reached out a few times and the best way to rectify this if there any issues outstanding, is to contact our Customer Service team at info@canningvale.com. Kind Regards, Canningvale Team.