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Addicted to Audio

Addicted to Audio

Online store and Physical store
4.4 from 93 reviews

See the Best Electronics & Computing Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
76
4 star
3
3 star
0
2 star
4
1 star
10

Looser

LooserWide Bay-Burnett, QLD

  • 3 reviews

Tried to buy

published

Advertised headphones no stock. Offered more expensive products as replacement. Same old scam wave the bait and reel them in. Seems it is common online ploy. Would not deal again.

Return Claim MadeNo
Warranty Claim MadeNo
Product Purchased1More Triple Driver Headphones

Oli

OliMetropolitan Adelaide, SA

  • 3 reviews

sony wf 1000xm3 earbuds

published

I was looking for new headphones and talked to the staff via email before purchasing them. They were very friendly, helpful and the product arrived very quickly. I also got a small discount subscribing to their newsletter. Highly recommended.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Gareth G.

Gareth G.

  • 4 reviews

Not interested in warranty obligations

published

Bought Shure Se 215 wireless headphones. Within 3 months corrosion was noted within the clear housing causing signal crackling and breakup. Addicted to Audio have been emailed and telephoned regarding this matter of which I am still waiting for a reply. I will be referring on to the ACCC accordingly. Shop elsewhere for audio needs.

Product Quality
Warranty Claim MadeYes

The best service and really great prices.

published

I ordered a bose speaker on Thursday morning and received an email less then 2 hours later saying the product had been shipped.
I live in a really remote part of Australia where mail can take up to 10 - 14 days to arrive.
My product was shipped express at absolutely no charge! The customer service is the best. I know where I'll be ordering electronics from, from now on!

Product Quality
Shipping
Warranty Claim MadeNo

Love how well established this company is, selling high quality products at the lowest prices. Great work.

published

Everything I received were as advertised and cheaper than anywhere else I could find.The online store was easy to navigate with a search bar to it makes it easy to find whatever you are looking for.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
See all answers

Alexey N

Alexey NBrisbane

  • 3 reviews

Awesome prices and speedy delivery

published

Ordered Sony WH-1000MX3 headphones mid-day Wednesday and it was delivered Thursday morning to QLD from VIC. The price was also 140$ lower than in Jibi Hi-Fi. Great service, highly recommend their online store!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
See all answers

Jente

JenteGippsland, VIC

Excellent customer service

published

the customer service is top notch, I had some problems and they replied within 20 minutes every time I sent an email. Also delivery is very quick. Overal I would definitely recommend this site.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBose QuietComfort 35 QC35 II
See all answers

Frank D

Frank DMetropolitan Adelaide, SA

Awesome service

published

I recently purchased a pair of headphones from Addicted to Audio. Not only were they the cheapest available at the time but they were delivered to my home interstate within 21 hours. Awesome service. We’ll done Addicted to Audio. I will be recommending you to anyone who will listen.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
See all answers
Ezekiel

EzekielSydney, NSW

Top notch customer service.

published

I ordered a Schitt multibit Jotenheim in November and I had to return it due to a fault. They tried to fix it there and then, but replaced or repaired the unit instead. They kept me updated on what's going on with the unit and were extremely helpful and responsive.

I would recommend them to any future customers.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSchitt Audio Jotenheim multibit
See all answers
Cinta

Cinta

  • 3 reviews

Excellent service and delivery

published

Easy ordering, in stock and fast delivery. My order arrived in 2 working days - right on time for my daughter’s birthday! I couldn’t be happier, much appreciated.


service matters

service mattersSydney, NSW

  • 4 reviews
  • 6 likes

ACCC

published

My Mrs bought some Shure headphones, broken three times in 5 months and ACCC now involved, not a great experience for me personally.


R. Tokyo

R. TokyoSydney, NSW

  • 3 reviews
  • 1 like

Every interaction was great!

published

These guys have to be commended for their service. Fast postage and really great to deal with either by email or phone. I had a slight issue and was sorted out to well above my expectations. Thanks!


Just bought schiit audio & audio technica ath a990z cans paid for them 1630 Monday received them 091

published

Just bought schiit audio vali 2 and audio technica ath a990z cans I paid for them 1630 Mon and received them 0900 wed coincidentally I live in tas i"m normally waiting weeks for products so well done addicted to audio and i"m wrapped in the products


Bill F

Bill FBrisbane

Don't go past Addicted to Audio

published
SJW

SJW

  • 4 reviews
  • 7 likes

Awesome

published

These guys offer great prices, products and service.

I have shopped with them four times and have been amazed at their response time, shipping speed, knowledge and service.

Paul

PaulMelbourne

  • 4 reviews
  • 1 like
  • Verified customer

Really impressed with the service

published

I bought a stereo while overseas to take advantage of a sale. I had to delay (then ultimately cancel) shipment because I was overseas and had to arrange pick up in person. They were very responsive and patient. They even agreed to match the new sale price (since the price went down even further since I bought the product).


Recently bought a unit of sonos play 1 (black) AtA delivered by express post which arrived in 2 work

published

Very good speaker which I really enjoyed pairing it with another play 1, in stereo mode the separation of sound is great.


Customer service is crap! Only cares if you buying big bucks earphone!

published

Being a loyal customer is not counted with them, I bought a lot of headphones and audiophile gear from these guys but by the time I'm only buying spare tips.. Seems like they dont care much..

1 comment
Addicted to Audio
George PoutakidisAddicted to Audio

CJD

CJDMelbourne

No customer service

published

Great product but absolutely no customer service skills. Will not be returning to this store. I will be going elsewhere.

1 comment
Addicted to Audio
George PoutakidisAddicted to Audio

  • Verified customer

3 Purchases over 5 years - Faultless

published

Page 1 of 5

Questions & Answers

Tom P.

Tom P.asked

Does Addicted to Audio sell authentic products?? Skeptical about the price difference between major retail stores.

No answers

Get an answer from our members and Addicted to Audio representatives

Details

Addicted to Audio Online store

Addicted to Audio Online store

14 reviews
Addicted to Audio Physical store

Addicted to Audio Physical store

1 review
CategoryOnline Shops and Electronics & Computing ShopsPhysical Shops and Electronics & Computing Shops

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