Adelaide Bank

I explain Adelaide bank is closing down. Part of… Read more

Bendigo bank, now extinct. I tell Teachers Pensions the new account details. In advance. Security all good etc. Guess what. The man tells me thanks, no worries. Two months ago. All good. Guess what. No pension. The bank is closed. So not possible to go back. They are incompetent.

Selling out to Bendigo ..oh sorry migrating to Bendigo. Having been an Adelaide bank customer for 18 years and having great customer service and now trying to deal with Bendigo is a nightmare. I will write an independent review of Bendigo. Unfortunately, I will have to give them one star.

I absolutely regret being with this bank. For some unknown reason they removed their banking app, so you have to do online banking only. Money sent externally takes 1 to 2 business days to receive, not instant. Once my fixed loan is over, I'm transferring to another bank, regardless of interest amount. I hate being with this bank!!!!!!!!! Does not even deserve a 1 star.

On 20/5/2025 the RBA announced a .25 rate cut. Adelaide Bank website states that they will be passing on the .25 rate cut to homeowners. Not true... Adelaide bank only passed on .10 of the .25 rate cut. Don't go to them, find another bank. Show details

Please hurry up with your App! The online banking is like a fortress to get into, if it works at all and doesn’t say website unavailable. I’m sick of having to make people wait for transfers, telling everyone it’s because this bank is so behind in its tech. No osko, can’t get your card on the phone or your watch, all simple stuff the other banks… Read more

have had in place for a long time. I’ve given an extra star for the interest rate we got 3 years ago but if that falls short when we come off fixed we’ll be out! You’ve left your customers back in the dark ages.

Customer service aren't timely or helpful, it took them over 3 weeks to update loan length and then they still carried over the old rate another month. Website is poor, no back a page function, Running balances on accounts stop being visible when changing an account to show any historic transactions. Transactions aren't quick and don't populate on… Read more

weekends. I have a strong suspension that they are manually entering transaction values in relation to loan interest payments, and t time reckon they have been prone to copy and past errors. and Overrall there communication on any fees or changes related to loans or accounts is non-existent.

Do not go with Adelaide bank. No app. You have to jump through so many hoops to get anything done. Wait on hold for 25 mins for them to answer. Inconsistent advice between staff. They messed up our initial loan amount resulting in errors at settlement. We weee told one thing and now it’s come to releasing funds something different. They have zero… Read more

understanding of customer needs. Their processes are so backwards and obstructive to achieving anything. We are about to complain to AFCA and I suggest others do the same. As soon as our house is complete we will be refinancing with another bank unless we see significant improvements soon.

Poorest of poor – I’m disappointed I had to give them 1 star. First of all no mobile banking app, couldn’t get another offset account as “we don’t offer that option” The guy on the phone was rude and must hate his job. April couldn’t come fast enough I will be ditching the worst bank I’ve ever had.

The worst bank – Ridiculous bank and customer service. I could not be more disappointed with the “service” I received . Incorrect and inconsistent advice provided. Lack of support or willingness to find a resolution. Made false promises. Total careless responses and no follow ups. The online banking is archaic. I cannot wait to get rid of this bank and never have to interact with these people ever again.

Would give zero stars if I could – Not customer friendly. Unhelpful. Disappointed. Quite backwards in this day and age with their process of not being able to login in while overseas, without an Australian number. Even though I called before travelling to try to sort an alternative. They didn't give me one. Will be glad when I leave this bank. Archaic.

Look Elsewhere – Very hard to get a response from this bank or updates on progress. We refinanced with the Adelaide Bank over a year ago and decided to ask for 10k to do more renovations. 4 weeks later and still they keep asking for more document's. In the end l sent them an email to disregard the application. Parthetic customer service and so far behind the… Read more

times. I am going to refinance and hope l get a better deal with great customer service and technology. Look elsewhere.

Worst bank in Australia – Worst bank in Australia. They have no app, a horrible mobile website, no payID, no Apple Pay, no data sharing and horrendous customer service.

Not a priority – This bank went downhill when Bendigo basically took it over. Their priority is not this bank and that’s because if you go to the Bendigo & Adelaide website the plan is to merge Adelaide customers into Bendigo’s system. Hence the ‘new’ app. They just haven’t been upfront about it yet. I have been with Adelaide for over 20years so I have been able to compare.

Great if you have the patience to wait five days for an account balance – I took out a home loan with Adelaide Bank because their interest rate was very competitive. I've regretted it ever since. Their online transfers and payments are soooo slow that I never know where I stand with my home loan. It can take five days for a credit or debit to show up in the account. And suddenly there is no app. They're just eliminated it. Welcome to banking circa 1972. Avoid this bank at any cost.

App retirement – Unbelievable in this day a bank retires there app prior to having a new one ready to go. Could imagine the backlash on any reputable bank doing this? Or any reputable bank just would not do such a pathetic move.

worst bank in the history of banking – they decided to retire the app before having a new app the online banking does not have the same functionality of the app cant view pending transactions you cant access overseas as you need a OTP code which has to be sent to a mobile

Absolute Disgraceful – Adelaide Bank do not care about their customers . Crap down their ap which was working fine . To make a new Ap which will take until the end of 2025 to be ready to use . Smart people keep the original working while making a new . Don’t wast your time with a useless Bank . ACA WILL BE GETTING A CALL ABOUT THIS and ANYONE ELSE I CAN THINK OF . I will refinance with someone else.

Adelaide banking app debacle – They are retiring the app from 5 Dec however there is no timeline on the replacement until 'later in 2025'. Not an issue if you are in Australia but as I am travelling overseas for 2 months in early 2025 I am effectively locked out of my account as they require code to an Australian-based mobile when logging into online website. I rang the bank… Read more

to ask them what I should do as all my home loan and banking is with this account as they said I need to ring each time from overseas for the code if I want to access my account. This is ridiculous as I'm not sure if they realise how hard it is to ring across different time zones from another country, wait in a customer queue line to get a code from the call centre to log in to check my account to pay a bill. Every single time. Not going to work. I asked if they could turn off MFA whilst I'm overseas but they cannot do that either. And no app. I'm now having to search for another home loan and refinance as this is beyond ridiculous and I'm effectively locked out of my money. Their best solution was to 'we can lodge a complaint for you' or 'you can call our call centre every time you want to log in overseas'. Not happy!

GARBAGE – Shocking customer service, banking experience from the 1980’s, transfers taking days to go through, iPhone app rudimentary at best. GET WITH THE TIMES YOU USELESS SODS.

Clunky - slowest transfers out and cash withdrawal limit can't be changed – 3+ days for transfers in and out. They don't have osko and there's a $2000 limit on cash withdrawal - this can't be increased at all. We have them as an offset account against our homeloan and will shift at the nearest opportunity. Very clunky app. Do not recommend. You can speak to a human if you need help they just can't help you because their bank products are crap. Show details

Terrible online experience - clunky and slow – Credit where credit is due, and I've found the people I've spoken to when I've needed assistance have been very professional and helpful, but there are so many other issues that I would struggle to recommend them. Future transfers are included in your daily limit, there's no Osko so payments take two or three days, the online experience is… Read more

absolutely woeful, there's no app. It beggars belief it could be so bad in 2024. I also have an account with Bendigo Bank where the online experience is significantly better. If the banks are linked, why Adelaide doesn't use the Bendigo systems is baffling.

If I could give a ZERO I WOULD – Avoid this Lender AT ALL COST!! we went with Bendigo/Adelaide bank for our construction and believe me we have had every issue for every progress payment required to be sent, was not the least bit surprised that on the final progress payment they required not one but 2 new forms to be sent. Show details

Zero if I could!!!!! – Absolutely disgusting service costing me hundreds of dollars in extra interest. No one knows what the other is doing. Keep the names of who you spoke to. My mistake I didn’t. Just don’t even consider this bank!!!!!! Show details

Worst Bank Ever! – I seriously cannot believe how incredibly bad this bank is. From day one I had my suspicions, but I thought we’d give them a chance, it has been 4 years too long! If you don’t need to do anything to your mortgage, they are bearable but now we have sold, 2 properties and need to organise settlement for both, words cannot explain how terrible they… Read more

are. So first settlement is stuffed with the dates so I am guessing the next one next month will also be stuffed. Good luck to anyone whom chooses to use them!!!

Still living in the 60’s – Wowser! Adelaide Bank has transported me back to the 1960’s. Their tech is slow and outdated. Can’t use Apple Pay, can’t change PIN via Online Banking, can’t view Cards on Online Banking, no PayID, no OSKO, their mobile banking app looks like a Year 6 student threw some boxes with numbers in there. Minimal detail in mobile banking. Literally, all… Read more

it has is; funds, BSB/ACCOUNT # and date account opened. Oh and if you have a Home Loan it tells you what your LAST repayment was not what your NEXT repayment is. You know.. something one would like to know when Interest Rates are moving. If you have a Home Loan with them and attach an offset they charge $10 a month. No issues with the charge if their tech was at least from the 1990’s. Avoid at all costs.

Worst customer service ever encountered – I've had a number of mortgages with Adelaide bank over the last 7 years, but finally decided to close all accounts due to the extremely poor, and in some cases rude customer service. Particularly, the continual appalling attitude of one of their home loan consultants. Show details

Terrible – Sick and tired of the customer service. My fixed rate period was ending, so I put in an application to fix it again two weeks before the original rate ended. They've sat on the application for two months now. They don't have straight answers for anything. Just keep beating around the bush, ask for a new application to be put in, refuse to fix the rate, ask for another application while the rates keep rising. Show details

Good – I like them - pain free and helpful. And they get back to you when they say they will! Highly recommended. good service and a nice range of products - you could do worse

Useless – Avoid to waste time with those people, absolutely useless bank.