The Mutual Bank

The Mutual Bank


33 reviews · Statistics

94% · 312 · 6%

4.6 (25)
Customer Service
4.7 (28)
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33 reviews
The Mutual Bank
The Mutual Bank   DM   

Awesome service

The mutual is not a bank, it's a community where you're not a number, you're treated like a person. Not just a business but a warm individualised service. Thank you Mutual Show details ·  1
Alyson Vonderlundt
Alyson VonderlundtAU15 posts
Alyson Vonderlundt
Alyson Vonderlundt  

Because Product Review redact names of customer service officers unless you're singing their praises, the redacted name is Amanda.

KimberleyNSWHunter Region, NSW
  Fair Incentive

An amazing Bank and great staff

Buying our first house was exciting although also overwhelming, As first home buyers lenders Kate & Aleisha at East Maitland branch were terrific in explaining not only the home loan application and being able to place us in the first home buyer scheme.
From initial interview to settlement they were always available to answer any questions making the process so much easier. The customer service at the branch is great for any banking needs with friendly and helpful staff.
Happily to say we now fully bank with the Mutual now Show details ·  1
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Satisfied Customer
Satisfied Customer2 posts

Customer service and the mutual bank

Customer Service is Obviously important to the Mutual Bank as you can still speak with people as well as use digital service. So good to have the option. Well done Show details ·  1
Customer Service

Why change perfection

Amazing customer service and professionalism at the Dungog branch. Debbie has look after myself and my mother now for years. Show details ·  1
Graham4 posts

One of the Better ones

Been with them for decades and can't fault them, and their diligence in monitoring on-line fraud is easily the best in class! Phone calls have always been handled with absolute aplomb! Show details ·  1
David S.
David S.

Great local banking service

Have been with The Mutual for over 25 years, 2 mortgages, multiple accounts and have never had cause for complaint. Have found staff at all levels professional, efficient and courteous. Show details ·  1
SimoneQLDSouth East Queensland, QLD

Really happy

Whilst we are based interstate and that makes it mildly fiddly in terms of making deposits etc, The Mutual have been really reliable. Their banking app makes moving funds around very easy and although I've never physically been into a branch, the customer service over the phone as always been exceptional. Show details ·  1
Darryl Wilkes
Darryl WilkesNSWSydney, NSW5 posts

Long preferred main bank for us

I have banked with the Mutual since they became a bank, and Phoenix Credit Union before that, for more than 40 years. Used the credit union when working for Tubemakers of Australia. Had many loans with them over the years, and always been happy with the personal service provided. The range of services and computer banking meet our needs in this age of technology today. A great organisation with which to deal. Show reply
Jeff4 posts

Happy with The Mutual Bank

Staff are friendly and helpful, interest rates are competitive and there are still ATM'S in sensible locations. Those things are what I want. Show reply
Paul Thompson
Paul ThompsonNSWHunter Region, NSW

Great Local Bank

We have dealt with the mutual for the past 25 years and are very happy customers.
We use The Mutual for both our personal and our small business banking. Show details ·  1
Service Support Great
Service Support GreatQLDSouth East Queensland, QLD


The team are knowledgeable and professional and super friendly.
1000 stars out of 5 ! Show details ·  1
HavachatNSWHunter Region, NSW2 posts

Love The Mutual for all our banking needs!

We changed to The Mutual Bank 2.5 years ago and have found personalised customer service to be the best! The Mutual has a great APP that even I can access quickly, and I find the availability of human staff a great asset at local branches or the phone... happy all round! Show details ·  1
CecNSWHunter Region, NSW

Friendly staff are always helpful

All staff are friendly, helpful, makes banking at The Mutual real easy. Show reply
Customer Service

Questions & Answers


are there any of your branches in perth western australia

The Mutual Bank
The Mutual Bank   DM   


Visit official website

Contact info for The Mutual Bank

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
Sat9:00 am - 12:00 pm
  • ABN: 94087651983

Extra Information

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