The Mutual Bank

The Mutual Bank
The Mutual Bank

49 reviews

92% · 453 · 6%

Customer Service


49 reviews
Dallas W
Dallas W

Simply the best

Friendly and helpful staff, amazing rates and service. Why would I go anywhere else? Show reply
LindsayHunter Region, NSW

Worth looking into Mutual

Very helpful and efficient, glad I made the switch. Wouldn't have got my house if it wasn't for these guys being able to do a quick settlement. Show details ·  1
Peter J
Peter JHunter Region, NSW

Amazing Service and Great Rate

Amazing Service and great interest rate on our home loan ! Couldn't be happier ! Show details ·  1
IanSydney, NSW2 posts

Online loan application process

Excellent online loan application process!

Friendly and helpful staff! Recommend to all Show details ·  1

TMSMetropolitan Adelaide, SA
The Mutual Bank
The Mutual Bank   DM   
JoyanneHunter Region, NSW6 posts

Great customer experience every time!

Great customer service by caring and efficient staff. Having a branch that is easy to get to and not in the main shopping centre makes the task of banking so much easier. I have been banking with The Mutual Bank for around 8 years and can not fault them. Show details ·  1
Josh K
Josh KFar North Queensland, QLD

Low mortgage rate

I have the lowest home loan mortgage rate of all my colleagues banking with the big four, and I love reminding them :) Show details ·  1
Jillian W.
Jillian W.

Mutual feeling

Still bank with the Mutual even though I relocated to QLD. Much prefer because of the personal service and security. Show reply
Karen M
Karen MHunter Region, NSW

Happy Customer

It is refreshing to be able to do business face to face with a Teller,who is knowledgeable and pleasant.Other "big banks" offer less and less in customer service and are very impersonal. Show reply
Dr Mike Clear
Dr Mike Clear

Competent, Personable and Professional Service

As I view it, all other things being equal, competent, engaged and friendly customer service is the central aspect of good banking experience. The Mutual has consistently provided this, over the 30 years or so, that I've been a customer; always competent, personable and professional.
Dr Michael Clear Show reply
Anne M
Anne MHunter Region, NSW

Top customer service

I can honestly say that I have not had such good customer service as that provided by the staff at The Mutual. The other financial institutions should learn from them. Show reply
Dave B
Dave B2 posts

Excellent Customer Service

Well done Mutual..finally a Bank who looks after their customers with friendly staff and with ATMs in convenient locations. I will not be leaving the Mutual and will continue to keep using Show reply
Jennifer A
Jennifer A

Excellent service

Excellent service. The Mutual team take the time to understand your position to provide you the best service Show reply
Rod King
Rod KingHunter Region, NSW

Real Banking

In times when the "Big 4" Banks are becoming less amd less customer focused, the Mutual has and I believe always will be.Not being computer driven I enjoy going to a Branch and dealing face to face with the excellent staff behind the counters and as a Old bank teller I notice their attention to detail & knowledge off best products suited to individual needs. Show details ·  1
Mark Crittenden
Mark CrittendenHunter Region, NSW5 posts

The Mutal Bank an Excellent Place to Bank

Excellent bank with the most amazing staff and Morales that you don't get in the big banks. You are treated as a member of a big family with all the things available at your finger tips. Anything you want or need is not a problem. Help is available when ever you need it no questions asked. Show details ·  1

Questions & Answers


are there any of your branches in perth western australia

The Mutual Bank
The Mutual Bank   DM   


Visit official website

Contact info for The Mutual Bank

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
Sat9:00 am - 12:00 pm
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