The Mutual Bank

Unfortunately this bank had no idea how to make a mortgage assessment. Had mine in for months and then 3 months in, told me I should use a paper based form instead of doing the application online. But during that entire 3 months they were making the assessment and asking me for documents - then telling me they need to restart the assessment with a… Read more

paper based form. This should be notified on day 1 of receiving the application. They also told me initially that I will get the previous days rate (when I made the application the rates went up). After the 3 months of stalling they told me they werent going to give me any special rate anymore - I think this is why they stalled. I made a complaint and someone called me and admitted they've made a mistake but there is nothing they can do. Which is obviously untrue as a bank can just offer a lower rate if they're also trying to rectify their mistakes. BIG WASTE OF TIME.

Emma is always so helpful, patient and really goes above and beyond. When looking at our documents for loan approval she looked at the whole picture and was able to help us consolidate and save money. Her regular updates and quick turn around made it so much easier and less stressful Show details ·  1

Excellent customer service from start Big thank you to Jo Hardie helping us remortgage our home and consolidate our debts with very reasonable rates. Jo made the whole process easy and felt like family. Well done Show details ·  1

The Mutual have noticed any unusual activity on my account really quickly. They have responded to any queries with care and efficiency and made the process easy. All staff have been really friendly and helpful. Their internet banking set up is easy to use and has a good level of security. They have a good range of products to suit my financial needs - from term deposits, the bonus savers, to general savings accounts - with good interest rates. Show reply

I have been with the Mutual from day one and highly recommend them due to their friendly and attentive business practice. They have always met my needs even though there is not a branch near me, and that speaks volumes. Show details ·  1

A complete waste of time. After the painful process of trying to sign up online multiple times due to errors and going through the online digital ID verification process multiple times also due to issues I managed to get it everything submitted. SMS response said I would hear back within 2 business days though I had to call them back after 5 days… Read more

of no response to get a update.

Finally spoke to someone again and got signed up, though had to go through more phone calls to open the actual accounts I wanted. They said I would receive my debt card in 5-7 days. But instead of receiving my debt card after waiting, I received a letter instead stating that my account has been closed and my membership cancelled.

Waste of the best part of 3 weeks and overall a very unpleasant banking experience. So much for their listed "Our Values"

EDIT: The next day the debit card turned up for the account I no longer have. Nice.

We have a home loan with The Mutual Bank and recently needed to transfer property ownership, which required the bank to nominate the title. What should have been a straightforward process was made unnecessarily difficult by The Mutual Bank. The reason provided was that they lack the internal resources to assist customers and forced us to engage… Read more

and pay for two separate legal teams (ours and the bank’s). This added around $2,000 in unexpected costs and delayed the process by over two months. The communication throughout was poor and we had to constantly chase them for updates.

In contrast, we went through the exact same process with ANZ (with whom we also have a home loan), and it was completed within a few days ,efficiently, with no added legal costs or complications.

We are extremely disappointed with the experience and would not recommend The Mutual Bank as a primary bank.

So difficult to deal with. They don't care about customers only their process. Closed my local branch so I'm going elsewhere. Show details

Extremely happy with what I use the mutual for. Bank is extremely reliable, has limited waiting time when you need to speak with them. Have used this bank on and off for years the latest time has been for the last 7 years. Highly recommended. Show reply

Came across The Mutual while looking for competitive fixed term mortgage rates as our lender ING was far too pricy. I had to do a double take when I saw what The Mutual was offering, but sure enough within an hour of applying online I received a call from one of their brokers. From application to approval was incredibly efficient - 48 hours or so.… Read more ·  1

Settlement was within 2 weeks which was even speedier than we’d anticipated. I really like that The Mutual feels like a local bank. Our broker texted and called directly to help get our loan across the line, which streamlined the process. No long wait or hold times via call centre. The entire experience has been seamless and we look forward to a long relationship with The Mutual.

Wow and wow what a Beautiful experience my partner and I experienced today the 3rd of march 2026 . We just moved in the area and Donna helped set my online banking to pay my rent . And then helped us to set up an account so so helpful. She is a true asset to the company its hard to believe there is genuine down to earth people in the banking industry Thank you Donna Show details ·  3

I couldn't be happier in my recent experiences with The Mutual, great customer service and understanding of my needs. Just refinanced my home loan in a move away from CommBank, and both the online experience and dealings with my assigned lending manager / settlement team were very simple & straightforward. 99% of the process was done online… Read more ·  1

and/or by email (submitting documents etc). When i needed to speak with general staff to finalise setup of new accounts it was quick and painless - no long waits for an overseas call centre, because the staff are in the Hunter Area. I recommend giving them a try if you have new banking needs or just want to get away from the big uncaring four.

I've been with this bank for many years and appreciate their attention to safety and excellent customer service. Jan Show reply

Great location close to home ,love the one on one service Show details ·  1

We have been with The Mutual for 56 years and always found the staff very helpful and happy with interest rates. Show reply

Staff are friendly and very helpfull. Great 5o have a walk in bank in the town ship Show details ·  1

very friendly staff and do not hold crypto deposits for 24/7 like com bank does! Show reply

Awesome bank with great products and excellent service. Highly recommend. Show details ·  1

Great all round banking services. Happy with all aspect of The Mutual services Show reply

In my 10 years with MMB, I have always been and felt welcome by ALL Staff. Being a tech dummy, their help has been great. No hesitation in recommending! Show details ·  3

Great rates, appreciate them supporting Australian jobs and communities, feels better than giving that money to a big bank. Show details ·  1

Excellent customet Service. Been with them for over 20yrs. Very reliable and only a phone call away if needed. Always keeping up to date with banking options. Show reply

Excellent service, easy online banking and APP. Very cautious about new payments which is great. Phone call/ messsgd to check legit. Show reply

Absolutely love the service and kept up to date with the process the the loan I applied for Show details ·  1

You are one of the best bank for home loan . I appreciate your staffs especially Tahmina is the best . Cheers Show details ·  1

I have been Maitland Mutual for about 12 months and have always had a pleasant experience. Jo was very helpful is explaining the loan process and always happy to help me answer any questions I had. When I needed emergency assistance the team members went above and beyond to response quickly and have my concerns addressed and sorted within the same day Show details ·  1