The Mutual Bank

Came across The Mutual while looking for competitive fixed term mortgage rates as our lender ING was far too pricy. I had to do a double take when I saw what The Mutual was offering, but sure enough within an hour of applying online I received a call from one of their brokers. From application to approval was incredibly efficient - 48 hours or so.… Read more ·  1

Settlement was within 2 weeks which was even speedier than we’d anticipated. I really like that The Mutual feels like a local bank. Our broker texted and called directly to help get our loan across the line, which streamlined the process. No long wait or hold times via call centre. The entire experience has been seamless and we look forward to a long relationship with The Mutual.

Wow and wow what a Beautiful experience my partner and I experienced today the 3rd of march 2026 . We just moved in the area and Donna helped set my online banking to pay my rent . And then helped us to set up an account so so helpful. She is a true asset to the company its hard to believe there is genuine down to earth people in the banking industry Thank you Donna Show details ·  3

I couldn't be happier in my recent experiences with The Mutual, great customer service and understanding of my needs. Just refinanced my home loan in a move away from CommBank, and both the online experience and dealings with my assigned lending manager / settlement team were very simple & straightforward. 99% of the process was done online… Read more ·  1

and/or by email (submitting documents etc). When i needed to speak with general staff to finalise setup of new accounts it was quick and painless - no long waits for an overseas call centre, because the staff are in the Hunter Area. I recommend giving them a try if you have new banking needs or just want to get away from the big uncaring four.

A complete waste of time. After the painful process of trying to sign up online multiple times due to errors and going through the online digital ID verification process multiple times also due to issues I managed to get it everything submitted. SMS response said I would hear back within 2 business days though I had to call them back after 5 days… Read more

of no response to get a update.

Finally spoke to someone again and got signed up, though had to go through more phone calls to open the actual accounts I wanted. They said I would receive my debt card in 5-7 days. But instead of receiving my debt card after waiting, I received a letter instead stating that my account has been closed and my membership cancelled.

Waste of the best part of 3 weeks and overall a very unpleasant banking experience. So much for their listed "Our Values"

EDIT: The next day the debit card turned up for the account I no longer have. Nice.

We have a home loan with The Mutual Bank and recently needed to transfer property ownership, which required the bank to nominate the title. What should have been a straightforward process was made unnecessarily difficult by The Mutual Bank. The reason provided was that they lack the internal resources to assist customers and forced us to engage… Read more

and pay for two separate legal teams (ours and the bank’s). This added around $2,000 in unexpected costs and delayed the process by over two months. The communication throughout was poor and we had to constantly chase them for updates.

In contrast, we went through the exact same process with ANZ (with whom we also have a home loan), and it was completed within a few days ,efficiently, with no added legal costs or complications.

We are extremely disappointed with the experience and would not recommend The Mutual Bank as a primary bank.

I have been with the Maitland Mutual for years & know the staff by first name & thought this was a friendly bank, until a mistake was made in a transaction. My account was frozen! That is right, I could not withdraw my own money. Be careful with your hard earnt money & find an honest bank, If you can. Show details

The Mutual have noticed any unusual activity on my account really quickly. They have responded to any queries with care and efficiency and made the process easy. All staff have been really friendly and helpful. Their internet banking set up is easy to use and has a good level of security. They have a good range of products to suit my financial needs - from term deposits, the bonus savers, to general savings accounts - with good interest rates. Show reply

I have been with the Mutual from day one and highly recommend them due to their friendly and attentive business practice. They have always met my needs even though there is not a branch near me, and that speaks volumes. Show details ·  1

Extremely happy with what I use the mutual for. Bank is extremely reliable, has limited waiting time when you need to speak with them. Have used this bank on and off for years the latest time has been for the last 7 years. Highly recommended. Show reply

I have been Maitland Mutual for about 12 months and have always had a pleasant experience. Jo was very helpful is explaining the loan process and always happy to help me answer any questions I had. When I needed emergency assistance the team members went above and beyond to response quickly and have my concerns addressed and sorted within the same day Show details ·  1

I have been with The Mutual Bank for 22 years. Raymond Terrace Branch Staff are all very knowledgeable, friendly and happy to help the minute you walk in the door! Show 2 replies

I needed help sorting funds out when going to Thailand for cosmetic surgery ,the Mutual staff were so helpful, they discussed my concerns with me ,taught me how to internet Bank ,I really felt they cared ,I had a great outcome and dont forget the kindness of the staff at my very convenient Mutual Bank where we look each other in the face not on a screen to do our Ranking Business. Show details ·  1

I have to say I wish I had gone with Mutual first time around two years ago. At the time I went with another lender with what was supposed to be a better rate - but wasn't. Nonetheless Mutual were brilliant the whole time then..and now. I refinanced through them just now and really happy. It took several months from start to finish which I… Read more ·  1

think is maybe a bit excessive -however overall I have a rate I cannot beat, got an unbeatable home loan rate , a length of term an old person was happy with, easy access and the people are real, Australian and lovely. Most of all I LOVE it is not one of the Big 4. I saw some reviews that mentioned fake reviews...mine isn't

The Mutual Bank is brilliant to deal with - customer service is excellent, products are great and the banking app is fantastic. Everything we need for our everyday and business banking. Show details ·  1

I’ve used The Mutual Bank for close to 20 years mainly for business banking and its been a positive experience overall. I have even had a car loan and the team were always very good and attentive. Having local branches has been great from time to time Show reply

Best service and the availability to be able to go into a bank, speak with a real person and with their internet banking, I am able to communicate directly and they respond with ease. A friend was on the phone to another banking organization last week for over 45 minutes, then they said leave you number and they will call back... this has not… Read more ·  1

happened.. This friend is now transferring their banking details to The Mutual Bank. The Mutual Bank is local with local people and they treat you with respect and a smile.

Good interest rates, easy to use, and application process was straightforward. I have been saving a few hundred a month since I switched my mortgage to The Mutal Bank late last year. Show details ·  1

I have been with the mutual for over 20 years. I left the NAB because we were just a number. Now I feel the mutual is becoming the same. personal local banking can still be priority for the members who don't wish to do everything digitally.

Best bank ever! Been using (Maitland) Mutual for over 30 years. The service is superior to any other bank. Being able to quickly contact and speak to a local support person is just amazing. There is no other bank (or even telco/insurer/etc) that even comes close to the level of service they provide. Please never change. Show details ·  1

Small enough to know their Members but large enough in their offering of products and services . Always friendly. Solution based. I also feel they value me and my money. Show details ·  1

We couldn't be more grateful for the experience we had working with Geoff Marshall as our broker during the purchase of our first home. From start to finish, Geoff made the whole process feel so easy and comfortable. As first-time buyers, we had a lot of questions, but Geoff was always there to guide us through every step. He took the time to… Read more ·  1

explain things clearly and never made us feel rushed or overwhelmed.

What really stood out to us was his dedication. He went above and beyond, making sure we understood our options and helped us navigate any challenges that came our way. It felt like we had someone in our corner the entire time, working hard to make sure everything went smoothly.

If you're looking for a broker who is not only professional but also kind, patient, and truly invested in your success, we highly recommend Geoff.

Excellent Service – Smaller local bank Quick,excellent service from what I presume is a local call centre employing local people. I've had several interactions since I started doing business with The Mutual, refinanced an investment mortgage, and all my calls have been answered within a very short time. I dislike having to wait ti be answered by an overseas call centre. Show details ·  1

Thes bank will go the extra mile for you – Always willing to help, always friendly and helpful. I have been a customer, business and personal for 15 years. Highly recommend Show details ·  1

Great home loan rate and great customer service – Using for home loan and joint account. Great rate and easy to deal with. Customer service is excellent. You can easily reach a real person who can help you when needed. Show reply

A great bank to deal with – Good reliable personalised service and easy to contact a real person who is knowledgeable and can help. Very good at tracking potential scams and following them up Show reply

Excellent but sometimes laborious. All to protect my security, which is great! – The people and service are well above par. At this stage they have acceded to my request for services I need with speed and accuracy. Highly recommended. Show details ·  1

I recommend The Mutual – First i was with Phoenix Credit Union then merged into The Mutual over 40yrs. I live in Sydney so all banking was over the phone then app . Always polite and helpful service no complaints from me. Show reply