Adidas

Running shoes bought a year ago are falling apart - mesh is ripping just from walking. Shoes have not been worn for running but for work, with extended periods of standing. Shoes have also not been worn every day; on average about 10 days a month. Have not been worn to play sport or to saltwater. Very disappointed with durability of product from a brand, that used to make shoes lasting 5+ years. Not buying adidas again. Show details

I purchased a pair of runners as a gift on the Adidas Australia website. The shoes arrived in a parcel post bag. The box was completely crushed. Extremely bad customer service experience due to 3-4 days between replies. Over a two week period 3 messages were sent back and forth. Then I received an email to call them. So I called and was… Read more

told a new shoe box would be sent by the 8th of September. No shoe box arrived. Customer service now says they dont send shoe boxes. Adidas customer service is a joke. Good luck getting timely responses from them.

Also half the time they send the wrong size clothing. I ordered a medium and was sent a large. I ordered a large in a separate item and was sent extra large.

I received my online order with Adidas on 26 May 2026, which had two missing items, which I contacted Adidas immediately to notify them of the missing items. After multiple follow ups with Adidas via phone and online chat messages, I have not been provided with a resolution to the missing paid items. I went through a third method of emailing… Read more

Adidas, to hopefully have a better response.

An investigation was raised on my first contact in May, there was no responses / updates of when the missing items would be sent or refunded despite multiple follows ups. After the 4th or 6th follow up (I've lost count) I made with Adidas, I finally asked for a refund realising the whole process was not moving forward nor any accountability would be taken by Adidas. This phone call took place Wednesday, 15 July at 3:44pm.

Until today, 3 August 2026, I contacted Adidas again through the online chat to find it is still under investigation, with the continuous empty apology and citing it has been escalated time and time again. Since the start of the issues, no communication has been provided by Adidas, I have had to submit multiple phone calls and online chat conversations to have this resolved. It is still currently unresolved after two months of waiting for my missing paid products.

I contacted Adidas to say how much I loved the Golf Shoes and then when the tags fell out due to the base plastic being faulty and did this within the warranty time. They blamed wear and tear when it was an obvious fault with the connector in the… Read more

base. ............Take my money and RUN!!!! "I bought a pair of FootJoys instead as i got sick of playing with missing spikes i had to keep replacing that did not stay in!!"

Ordered several items in a sale. 10 days later they cancelled the order due no stock. 10 days. Would have had the goods if they packed my order straight way. Stick your sales....

Worst brand and company customer service is terrible and I’d never buy this brand again Owned a pair of Copa mundial boots for 3 months and fell apart Spoke to customer service and told adidas don’t warrant there products if not brought directly from them Do not buy from this company Show details

Love My Sambas! – I recently discovered this site where you can leave reviews for all the companies you buy from, so thought I’d give it a go! Adidas has always been my favourite brand, and I’m stoked with my new Sambas. They’re super comfy and look great with pretty much everything. Can’t go wrong with a classic!

Stylish, comfortable enough – The shoes are really stylish, classic Adidas design. I can not say very comfortable, but on the first day I wore it, I took about 15 thousand steps and did not experience any discomfort. When deciding on your size, definitely look at the measurement table. I bought about 1.5 numbers big, it was just right.

Had a good experience – I have to say my order was fast and everything was perfect. So thank you adidas! Show details

They have become absolutely USELESS & I wont be shopping there any longer. Inventory always showing stock but then ordeds never get shipped due to "no stock" & each day a new cs rep feeds you more lies & nonsense until you finally reach one who tells you what the real situation is. Wasted points redemption due to no stock!! I actually thing it's… Read more

adidas being dodgy & getting out of supplying goods with points. Oh well another merchant lost my business.

Have been trying to get a refund for nearly 9 weeks in regards to a faulty item. Refund was the only option given even though i was requesting an exchange. I had to purchase new item and send faulty back for refund to be processed. Staff are friendly but are of no help and no one seems to know what the other has said or done just keep getting the run around Show details

Addidas workboot is the most uncomfortable boot ive ever worn. Had to stop wearing it as my feet were so sore by lunchtime, even after wearing them in for 1 month

I've contacted their online customer service by email regarding several issues, but it's now been 15 days and I still haven't received a response. I'm very disappointed with the level of customer service.

I placed an order on 18 May and waited three weeks before being told the item was out of stock — information that should have been communicated immediately. When I requested a refund, I was told this wasn't possible and was offered store credit instead. The promo code provided didn't work. Despite contacting customer service multiple times, the… Read more

issue was never resolved and the code continued to fail each time.

What started as a stock management problem has become a much bigger issue: I am now left without my order, without a refund, and with a store credit I cannot actually use. This is not an acceptable outcome for a paying customer. I would strongly caution others to consider this before purchasing online.

I purchased shoes on 17 May 2026. One item was shipped, the second was not. Online kept saying whoops something went wrong when I tried to look at the missing order details. After two weeks I called and spoke to their customer service team. She said she would escalate and get back to me within 24-48 hours in an email after the call. After 5 days,… Read more

no update. I replied to the email and asked for an update. No reply 2 days later so I called again. The person told me they were trying to locate the item at partner stores as they had no stock. They promised to get back to me. One week later, no update. I called and requested they cancel the order and refund the payment so they promptly debited. After 5 days no update, I emailed again for an update. No response - we are now over a month since I purchased the shoes. I ended up lodging the refund via PayPal who promptly refunded the order. Their customer service for a global brand is appalling. Whilst I like Adidas products, the customer service team whilst always apologetic and provided a 25% discount code, need a lesson in under promising and over delivering. Either purchase in store or online ensuring you use PayPal who can handle any refund process promptly on your behalf.

Broken payment system, ignored by customer service As a loyal adiClub member, I am incredibly frustrated with my recent experience. I spent over an hour trying to make a purchase during a sale, but both the website and app repeatedly showed a “payment refused” error. I tried using multiple browsers, and the error persisted even when I reduced my… Read more

cart total to less than the value of the Adidas gift card I was trying to use. To make matters worse, it is nearly impossible to get proper support. I did initially receive a reply from a representative named [Name Removed], but when I informed her that her suggested solution did not work, I was met with complete silence. It has now been three days, four follow-up emails, and messages via Messenger with absolutely no response. The live chat function on the website and app is also broken, constantly looping a message saying “Sorry, your chat needs to be refreshed” without ever actually loading. Since it is entirely a failure of your online payment platform, I expect Adidas to honor the sale price for the items I was trying to buy and help me process this gift card. It is unacceptable to leave customers stranded like this while sales expire.

I have purchased 2 adidas sweatshirts recently and I have found their quailty has gone way way down, The both look washed out and out of shape...they hang like a sack of old rag and the waist band is totally out of shape....I have other adidas sweatshirts from years ago...One in particular that I bought over 45 years ago and still wear today...it… Read more

has never faded or lost shape in any way...So it puts the new versions of the sweathshirts to shame. this includes some of the latest Liverpool FC branded adidas items too....Cheap nasty Taiwanese manufacturing, I assume....So wake up Adidas or I shall be looking at other brands of my clothing in the future

If I could, I’d give them zero stars. The customer service is extremely poor. I used Medibank Live Better vouchers worth $200 to purchase products online, but when they arrived, the sizes didn’t fit. I returned the items in November 2025, and since then I’ve contacted Adidas customer service more than 20 times requesting a replacement voucher. All… Read more

I’ve received are repeated “we’ll get back to you” responses, with no resolution.

It’s now May 2026—seven months later—and I’m still chasing replacement vouchers for items that were returned and confirmed by their warehouse. I would strongly advise avoiding the Adidas online store if you expect timely or effective customer support.

BEWARE !! Like many has reported the adidas online is likely a scam and operate under a different management the back end office in the Philippines are a scammer the products they sells online differ from the retailer so be prepare to loose money and the calls are terminated as and when the like

As a diabetic suffering from diabetic neuropathy & does 6km walks 4 days a week, my podiatrist recommended for me a good walking shoes called Brooks GTS 25. The brooks GTS 25 is by far the best shoe Brand for diabetics suffering from neuropathy. For example I took my brooks GTS 25 for a walk & it had extra cushioning & support & the extra wide 4e… Read more

fit, which is perfect for diabetics & it felt like my feet where surrounded by airbags & walking on clouds. I did a Google search for the best walking shoes & brooks was @ the of the list. I did thorough research & tried many brands recommend by podiatrist & google & after trying different brands I rated the following brands from best to least in comfort, cushioning & support when it comes to long distance walks. The Brooks GTS 25 (released late 2025) is a premier stability road shoe featuring increased nitrogen-infused DNA LOFT v3 cushioning (+3mm) for a softer ride and updated GuideRails technology for knee-friendly support. Brooks addiction walker Extended Progressive Diagonal Rollbar (PDRB) technology for severe pronation control, BioMoGo DNA cushioning that adapts to your stride, and a slip-resistant outsole. The Brooks Ghost Max 3 is a max-cushion, neutral trainer designed for high-stack protection, stability, and smooth transitions. Key tech includes DNA Loft v3 nitrogen-infused foam, a GlideRoll Rocker for effortless toe-offs, and a wide base for inherent stability. The ASICS GEL-Nimbus 28 (released late 2025/early 2026) is a maximum-cushioning daily trainer featuring, on average, a 20-25g lighter design than its predecessor. Key technologies include FF BLAST™ PLUS eco-foam, embedded PureGEL™ in the heel, a redesigned & The Nike Vomero series utilizes advanced Nike Air Zoom technology combined with premium foam, specifically focusing on maximum cushioning and energy return for daily running and comfort. Forget about new balance & Hoka Bondi 9. Because I didn't find them as comfortable, supportive & well cushioned & smooth. The athletes foot also has a sale in June in ASICS, Nike & Adidas deduced to $200. Speak ️ to [Name Removed] & [Name Removed] from the athletes foot , because they're very knowledgeable. Also I bought my brooks GTS 25 with 20% discount for $200. Awesome . Speak ️ to [Name Removed] from brooks ECQ, he'll look after you.

I have had the worst nightmare dealing with adidas on line customer services regarding my refund of voucher. Their service is awful and suck. The on line customer service fooled customers saying they would refund the end of the day, but they eat their words. Then email me every day asking me to call them, even I did, then they still bombarded… Read more

with emails pretending they were doing "job". They fake their services and very useless. Do not buy Adidas On Line as you would get wrong sizes and difficulty in refund. Be very careful.

The customer service for online orders is awful. I got an email today saying that, because I returned an item, I lost reward points. However, I haven’t returned an item. Looking at my order history on the website, the order has been cancelled, yet no-one told me. And apparently refunds can take 14 days, which is ridiculous. Also, according to the… Read more

website, the shoes I ordered are still in stock, so I don’t know why the order was cancelled. I’d order them again now but I’m still waiting on my refund. This isn’t the first time Adidas has cancelled an order after I paid for it. Adidas, can you get your act together?

Shoes arrived in a decent time frame during a sales period however returns are super slow for online orders. DO NOT ORDER ONLINE IF YOU PLAN ON GETTING A REFUND. They have had my returned shoes for two weeks now and I'm still waiting. Most places refund within a few days. I spoke to someone online via chat who told me "good news your refund… Read more

was processed earlier today, please allow a few days to see it come through". I said I've had no email telling me this, can I have a email. He said he would request a email that day. Never got a email.

Spoke to someone the next day who said something different. That I'm still in a queue and that Adidas are up to processing returns from the 1st of Jan! So they are at least two weeks behind still on when I sent my order back. Meaning it might be 4 weeks or more that I've waited on a refund.

I get they might be busy but that seems like a ridiculously long time. Do they only have one person processing returns there?

I've got a case number now but it's hard to believe what customer service say when I get told different things. I just want my almost $300 back!

ZERO capacity of accurate inventory reflected at PoS, instead 12 business days without despatch to be told multiple times it’s in process, to then have entire order cancelled. In-ability for part order of in-stock items to be despatched instead of entire order cancellation and refunded (after 12 business days of waiting) NIL accurate internal,… Read more

live communication channels between off-shore customer service team and Aus based warehouse operations.

Completely inaccurate delivery promises of Christmas delivery.

FALSE ADVERTISING, OVER PROMISING, MAJOR UNDER-DELIVERING. This is all I know Adidas for now. It’s a shame I actually liked their products, shame they don’t back it up. Or give a s**t about the customers at all.