Amazing service, best quality furniture in Melbourne!
-Great staff, helpful, really informed about their products
-Plenty of variety, easy to navigate store
-Purchased a range of products all great quality
-Assembled a coffee table, very easy process
-Great experience overall
No Cancellation When they failed to deliver order for more than 2 months and no definite time of arrival yet
We were told no cancellation allowed when in fact they failed to deliver our order for more than 2 months and no definite time of arrival yet. Very poor service. Don't buy from Adriatic.
Staff were very friendly and helpful were not pushy at all. Took the time to listen to when we wanted. They were also happy to change the order when we asked them to.
Excellent coffee table
Good service friendly staff delivered on what they promised we were extremely satisfied with the item and the follow up from the store manager I would highly recommend going to this store
- Verified customer
Service at shop -yes, quality of products -no
Scratches started to appear on the leather sofa and two armchairs after having a new Adriatic furniture for only 2 weeks. I took photos and sent them to the shop and head office. They promised to send somebody to check the furniture, but they never did. So, the scratches continue to appear, and we are waiting for them to come and see it. Obviously, as soon as they sold furniture, they don't care.
April could not have solved our issues without you thanks
Made a purchase had some issues thanks April for dealing with our problem efficiently,you returned our calls when others wouldn't your customer service skills are amazing Adriatic is very fortunate to have you. Thank you very much April beacause of you we will deal with Adriatic furniture again.
Delivery of Goods
The delivery of goods was very efficient and on time as promised. Delivered by very efficient and friendly workman
The really disappointing issue is that the firms policy is not to take the empty boxes back. This means after getting 12 chairs and a massive table we are left with disposing of the boxes which are to much for the recycling bin We will need to organise an outside company to dispose of the boxes.The cost of delivery I think is expensive especially as the boxes are left behind and you pay in cash.
I would also think that if one is buying goods in excess of $ 6000 delivery should be included
Great Furniture Great Service
I purchased a coffee table and entertainment unit from adriatic nunawading. Antonio was great to deal with. The products are of great quality and the service was great. My products arrived wrapped and delivered on the day and time they said they would. I highly recommend Antonio at the nunawading store. The whole purchase was easy and the products are great.
Would never shop here again
Purchased a lounge and a coffee table lounge was not a special order went back to cancel the couch was yelled at treated by the store manager like dirt Dusan kept saying its his store he makes the rules . I tried to explain that i want to keep the coffee table which is $950 he would not even let me speak . Rang head office which he said to me its he said she said and if i want the coffee table i can have it otherwise they will keep my $1000 deposit that i paid told my husband on the phone he is trained to deal with people like us and if we wan...t to take it further he has all the time in the world . I got asked to sign for a delivery date but that not true it was terms and conditions that no one asked me to read or explained anything. Dusan told me its my job to read their terms n condition not uo to them to even advise that there is any . Pretty much got bullied into keeping the product otherwise j would of been $1000 out of pocket have never dealt with ppl so arrogent like at adriatic
We bought Brava dining chairs
We were served by Anthony. He was extremely helpful and friendly. He delivered exceptional customer service, would definitely go back to see him for other purchases. Would highly recommended families and friends for any future purchase.
Looking forward to receive our chairs.
Thank you so much Anthony.
Presentation of the store is very nice. The layout is very spacious and not everything is congested. The young lady Sara was helpful and friendly. We ended up choosing what we liked. Thank you
Sales team very professional and knowledgeable .
Presentation of store is excellent and sales team very helpful.furniture is very modern and reasonably priced .their attention to detail and knowledge of the products they sell is of a high standard .
A great team
A pleasant experience from start to finish. For value, quality furniture and excellent service at every stage, I would definitely recommend. Special thanks to Lilyana, Franc and Dom for their friendly service and advice.
Not forgetting the delivery team for their helpful and courteous service also.
Lenny a gentleman and a man of his word
Lenny is a man of his word, will go out of his way to make sure you are happy, highly appreciated. No problem dealing with him or team, will continue to purchase from Adriatic as the customer service is excellent
What a difference some amazing pieces make!
Amazing service and delivery...we are returning customers to Adriatic and have always loved the friendly staff and all their help...very quick delivery turnaround and how easy, they even assembled all our furniture
Love it, perfect for the area we want to put it.
I was so impressed with the whole store , went in for a frame and found the perfect picture frame . i had to wait a few weeks for delivery , but j was fine with that. The quality of frame is amazing.
So service from Dusan was fantastic
cheap quality product and change their words.
Bought Ester lounge from them. While buying everyone was so helpful but after that it was horrible.
Lounge price on financial year end sale was 3400$ plus they gave me free fabric protection .
Lounge had 2 electric recliners and 1 glider by default
I removed 2 electric recliners they deducted $800. I added one more gilder they asked me 400$ more so I paid $3000.
3400 - 800 + 400 = 3000 + free fabric protection
when I got my lounge after 14 weeks .
1. It did not have any gilders...
Couldn't fault the product or service!
Great range and fantastic service. The chairs arrived promptly and the communication and service was superb at every step. Thank you to the team at Adriatic Furniture, we will be back!
Customer service & product knowledge A1
Ben provided us with the utmost professionalism & knowledge. Ben explained in great detail regarding product range & different types of wood. He went above & beyond to provide us with every option available for us. Customer service is exceptional. Highly recommend. Thank you Ben.
Cheap & Nasty
The cheap furniture aren’t “good deals”... you pay for what you get. Cheap & nasty. Stitching splits, poor leather...broken wood frame...on a “good quality” leather couch. Rather pay more at a reputable dealer
Questions & Answers
Have an old side board cabinet is it worth anything lovely carving on draws
I would like you to send me the number to your head office to speak to a real understanding person to resolve an issue thats been going on since july
Anyone had any problems with the Spyder table?
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