Fantastic Furniture

Fantastic Furniture

4.5

19,014 reviews · Statistics

PositivevsNegative
89% · 16,8631,811 · 10%
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Return Claim MadeYes (385) · No (7,275)
Warranty Claim MadeYes (314) · No (7,336)
Product Appearance As advertised (6,066) · Not as advertised (639)
Product Quality
4.4 (7,040)
Shipping
4.1 (2,722)
Customer Service
4.4 (3,015)
Sturdy items at good price
Simple to navigate website
Quick, seamless delivery

Reviews

19,014 reviews
Dale
Dale AU · 22 posts
 · Verified

Desk and bed broke after moving in place after construction

Online Store
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Fantastic Furniture
Fantastic Furniture · 
Dale
Dale · 

I’ve already been in contact with the store. And frankly I was treated poorly in which I was expecting the product to be of decent quality and not break from moving it.

Dale
Dale · 

After assembling it I moving it a few centimetres in place, that’s when the entire backboard broke, and those mattress supports have broken as well.

Maury Shea
Maury Shea · 3 posts

Courteous Contact.

QLD, Capalaba

I recently purchased some dining chairs from Maddison of Fantastic Furniture at Capalaba near Brisbane. This experience (purchase) was an absolute delight. Maddison treated me, a pensioner, with courteousy and respect. She went way and above what is generally afforded older people like me. Maddison left me feeling like I wanted to purchase more items from her, so I went back and purchased a whole dining suite from her including the table. Will I be happy to purchase more items from Maddie in the future? You bet I will. THANKS Maddie,
Maury Shea.

TKM
TKM · 4 posts

Disappointing.

VIC, Maribyrnong
Product Quality
Customer Service
Fantastic Furniture
Fantastic Furniture · 
TKM
TKM · 

No thanks I demanded a refund

pointbreak
pointbreak Sydney, NSW · 11 posts

Nice looking side tables but......

NSW, Port Macquarie
Product Quality
Customer Service
Fantastic Furniture
Fantastic Furniture · 

Hi pointbreak, we're really sorry to hear what happened with your bedsides. If you need any further assistance, please feel free to reach out to our support team via Live Chat on our website. Regards, Annie & the Fantastic team

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A Turner
A Turner Greater Melbourne (Metropolitan), VIC

Happy with the rug color and design but very upset that the corners of mat won’t go down

Online Store
Product Quality
Shipping
Julie Crosby
Julie Crosby Sydney, NSW · 2 posts

Over promised promises under delivered

NSW, Campbelltown
Product Quality
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Fantastic Furniture
Fantastic Furniture · 
Leanne
Leanne South East Queensland, QLD · 4 posts

Buttons Bed Breaks

Online Store
Fantastic Furniture
Fantastic Furniture · 
Sarah
Sarah Greater Melbourne (Inner), VIC

Perfect couch for my beach house

Online Store
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Graham
Graham

The Right Fit...

Online Store
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srichitram
srichitram Sydney, NSW

Excellent Delivery Service with Tot Transport NSW

NSW, Auburn
Alex
Alex Darwin · 13 posts

Sleepapedic Bed - Firm

NSW, Auburn

Poor Quality Product and Poorer Support. It was expensive and the spring hurts in 10 months and very little concerns. Mattress buy from IKEA. Good Mattress and great customer support.

Fantastic Furniture
Fantastic Furniture · 

Hi Alex, we're sorry to hear you're not happy with your recent purchase. If you feel there is a manufacturing fault, we suggest reaching out to our Live Chat team on our website for further assistance. Regards, Annie and the Fantastic team

new plant mummy
new plant mummy

Plants need a Drink Trolley

WA, Mandurah
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Menche H.
Menche H. · 3 posts
 · Verified

In love

QLD, Rockhampton
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Unhappy
Unhappy

Delivery was terrible.

Online Store

The actual purchase and collection was good. We had another purchase that was delivered 3 days late. The driver, subcontracted by Allied Express, caused damage to our property. When asked what could be done about it he grunted, didn’t give a toss.

Fantastic Furniture
Fantastic Furniture · 
Anitra
Anitra Beenleigh Brisbane · 7 posts

So comfy

QLD, Logan

Questions & Answers

Jaie
Jaie ·  · Fantastic Furniture

I purchased some cushions on this page yesterday and have not received a confirmation email
Can you confirm my purchase

Fantastic Furniture
Fantastic Furniture · 

Hi Jaie, please get in touch with our Live Chat team on our website and we'll be able to assist further. Regards, the Fantastic team

Guest
Debra O
Debra O ·  · Online Store

How do I order online. Trying to order an item. Cannot see where it says to purchase now??

Fantastic Furniture
Fantastic Furniture · 

Hi Debra, on the top right-hand side of the screen there should be a little shopping cart, if you click on this it will take you to your cart where you can then make payment.

Guest
Michael and Tanya S.
Michael and Tanya S. ·  · Physical Store

Hi, if i purchase display stock does this mean it doesnt need to be assembled?

Fantastic Furniture
Fantastic Furniture · 

Hi Michael and Tanya S, if purchasing display stock in store, the item comes as is. You can confirm this with the team at your local store. Regards, the Fantastic team

Guest

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Fantastic Furniture

Details

About Fantastic Furniture

Fantastic Furniture is a furniture and bedding retailer with over 80 stores around Australia. Their product range includes beds, mattresses, sofas, living and dining furniture, office furniture, outdoor furniture, kids furniture, and decor.

The retailer also sells package deals, letting you kit out a whole room at a discounted price.

Some features include:

  • Lowest price guarantees, with Fantastic Furniture beating a lower price on certain identical items at other stores by 20%.
  • 30 day returns.
  • Buy Now, Pay Later options.
  • Click & Collect in as little as 60 minutes.

Points of praise:

  • Most reviewers were pleased with the quality of the items that they had bought, saying that they were great value for money and had a sturdy build.
  • They also said that the website was simple to navigate.
  • Reviewers who had furniture delivered said that the delivery was quick and seamless; delivery staff came on time and kept in constant communication with customers.
Compare all Fantastic Furniture listings
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
After Sales ServiceYesYesYesYes
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Miscellaneous, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Miscellaneous, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Miscellaneous, Office, Outdoor and Sofas
Offers Free Standard Shipping NoNoNoNo
Compare all Fantastic Furniture listings
Visit official website

Contact info for Fantastic Furniture

  • ABN: 66003688855

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