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KerryIllawarra, NSW
Just what I was looking for
So easy to find what I was looking for with such a great range to choose from, very happy with purchase and assembly was quite easy
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Sammy AnnettsNortheast, VIC
Amazing quality
Only thing I would change, is having a shelf in the cupboard doors. Also, the instructions were showing parts that I didn’t have, and didn’t show parts I did have. Otherwise easy to build
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4.9(430)- NSW, Burwood
- Verified customer
THREE faulty lounges. That's it I'm done.
Long story.
I got a Jazz three seater and it was wobbly. The middle leg was significantly shorter and didnt even touch the floor. So i emailed FF and the manager of Burwood store contacted me. After seeing the video of the lounge I sent they immediately offer a new one. I was impressed with their quick response and customer service.
It took about 2 weeks for the second lounge to arrive. It makes loud squeaky sound every time someone sit on it. So I sent a video in to ask if it would go away after a while, the CS said it seems like a structural...Read more
issue so they can send me another new one if I want to. After some issue with the delivery team the third lounge finally arrived this morning. We had trouble finding one of the leg holes. Had to cut off the fabric just to check if it's even there. At one point we gave up thinking we would just unscrew all other 4 so the lounge can sit flat on the floor while we sort this out with FF. But Omg, the screw of the middle leg got stuck in the lounge... Eventually the extremely frustrated us gave the no hole leg another final look, finally found the hole. It was at a location that there's no way the leg can be screwed on. We ended up taking the black plastic part off just so we can put the leg on. I dont think i can deal with a fourth disappointment again. And keep having to arrange for and expecting delivery is exhausting. One star is for CS [Name Removed]. One star is just for the fact that we manage to salvage the last one and it's not wobbly or squeaky.Similar opinion? Write a review on ProductReview.com.au!
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Definitely worth the price.
easy assembly when I picked it up. The staff were so lovely and had everything ready for my collection. 10/10
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Troy
- 2 reviews
Brilliant products. Brilliant Service.
Purchasing online could not have been easier. Products were delivered so quickly and in perfect condition. Courier driver was courteous, professional and friendly. Payment options exceptional. Fantastic Furniture has a customer for life!
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Brett H.South East Queensland, QLD
Passing the buck doesn't cut it!
Had a xmas present lined up - a bed frame and queen mattress. Well the frame arrived, but the mattress never did. The only feedback was from 'fantastic' furniture was forwarding their correspondence with their supply / delivery chain. That's *not* the customer's problem! If they lost track of inventory, it's up to them to rectify the situation. After nearly *two months*, there was no progress. It was supposed to be a gift to me, and they kept feeding us B.S. They seemed oblivious to the fact that buyers *do not* have a contract with their suppl...Read more
y / delivery chain, and have no interest in their excuses. Gave them an ultimatum to issue a new delivery, but it fell on deaf ears. Finally got my xmas present (the queen mattress) through Ikea, who kept us informed almost daily, right up to the day of delivery. Ikea delivery was even able to give me a 30 minute window for delivery, and they were right on time - in less than 5 days of the order. My family, who organised this gift, had to pursue the refund - had grown sick of excuses. Even that, from what I understand, required constant correspondence; starting with terse messages, and finally working up to simply demanding a full refund due to their total lack of action. Do yourself a favour and don't bother. Go to a physical store, with actual staff who will take immediate action to ensuring that they delivering you order.Similar opinion? Write a review on ProductReview.com.au!
Emily M.South East Queensland, QLD
Great! Just love Fantastic Furniture!
Just bought more furniture at Fantastic Furniture online using click and collect. As always great furniture for a great price. Staff are always friendly too when I do a click and collect or in store. Iv also had things delivered and always fast!! Nearly my whole house is from there!! Lol
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Excellent online service.
Happy with the online service and waiting for my goods to arrive. This is the first time I have shopped at Fantastic Furniture so I hope the product is great.
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GayleSouth East Queensland, QLD
Excellent service at Pickup
Excellent service by Ethan at the pickup area, Picked up bed and mattress All loaded in car with Ease. Thanks
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love fantastic furniture
i order it arrives fast and price is always better with them cant go wrong :) keep up the good work
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Mr Mac
- 3 reviews
Excellent Customer Service by Cathy and a common sense approach for the business. A Win / Win All Round!!!
Our recent furniture purchase was a pleasure however upon set at home we found that the coffee table had slight impact damage. I spoke with Cathy and she checked her stock levels. Unfortunately there wasn’t a replacement available until two weeks time. Without prompting she offered me a reasonable discount. We were happy to receive the discount and live with the item as is. Cathy’s polite and common sense approach for myself and the business left me feeling very pleased and impressed with Fantastic’s approach to customers.
Thank you Cathy; you’re a champion!
One very happy customer thank you.
Noel & Madi
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AfsanehQueensland
- 2 reviews
The delivery time frame is terrible but quality good
Ordered a bed for my little one mid Jan.2021 was supposed to be delivered by end of Jan and after lots of follow up arrived by late Feb. happy with the quality and condition. The shipping company was Shippit not fantastic. The guy from Fantastic furniture customer service named Nick helped me a lot to follow delivery process. Thanks Nick
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SMWPerth, WA
Not fantastic
Purchased a wardrobe on a Saturday and asked for it to be delivered the following Saturday. Received a text on Friday telling me to confirm Mon/Tue/Wed delivery. Rang them and explained that is not convenient and not what was promised. Was told delivery had not been booked in, that it can't be changed, and would I like it booked for the following Saturday - that's a two week wait. Asked to speak with the manager and was told I could not and that they'd have to ring me back. Did not receive a call from a manager. Went online and emailed their 'c...Read more
ustomer care' a week ago. Have still received no response. It's pretty bad when you try to use a business's complaint process and get absolutely no response. Ended up arranging for my son to be home on a weekday to receive the wardrobe. Will not be purchasing from this business again, despite previous purchases that we were relatively satisfied with.1 comment
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Des ClarkMetropolitan Adelaide, SA
- 2 reviews
Exactly what I wanted for my garden
Whole exercise was excellent, easy to navigate your online store, product range was good, quality was excellent except I believe it would be susceptible to rust if situated outdoors, I sprayed my stand with anti-rust solvent. Assembly was simple.
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very solid and appealing！
the process of setting up is very easy as theres numbers on each pieces you can referred by and personally took 2 hours to finish the set up.
1 comment
Fantastic F.Fantastic Furniture
Hi there! Thanks so much for shopping with us and taking the time to share your experience. We hope to serve you again in the near future! Kind regards, Nick and the FF Team.
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Vanessa millerNew South Wales
- NSW, Nowra
- Verified customer
Love my new furniture
Found items easy to assemble on time delivery and care but do have a long wait on dining table I purchased
1 comment
Fantastic F.Fantastic Furniture
Hi Vanessa, thank you for choosing to shop with us in Nowra. We hope to serve you again in the near future! Kind regards, Nick and the FF Team.
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DebraGreater Melbourne (Inner), VIC
Bad customer service.
Purchased a sofa from Fantastic Furniture Caroline Springs. A portion of the metal zip broke last August 2020. Went through claims as it was a faulty zip and have had to wait until now February 2021 to get my cushion replaced. Granted they were closed for 6 weeks due to covid which is understandable, however l am the one that had to constantly email and call them to get the order going again. They said that they sent the cushion twice to my house which is crap as l had never received a delivery docket. The third time we organised for the cushio...Read more
n to be sent to the shop and they said they will call me when it arrives. No l didn't get a call had to call them AGAIN. l should not have not been so nice and should have gone to the ACCC straight away. l will never will buy anything from them again. Worst service l have ever experienced.1 comment
Fantastic F.Fantastic Furniture
Hi Debra, we are truly sorry for this experience. We have located your order and are looking into what has transpired in order to improve our service moving forward. We will be in touch shortly to discuss further. Kind regards, Nick and the FF Team.
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Lyn a happy customerSydney, NSW
Black glass cabinet
We knew exactly what we wanted. Easy to assemble based on earlier experience with similar cupboards. We are using it to house our collection of drinking glasses.
1 comment
Fantastic F.Fantastic Furniture
Hi Lyn, thanks so much for choosing to shop with us. It is great to hear that you are happy with your experience, and we hope to serve you again in the near future! Kind regards, Nick and the FF Team.
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J Fernando
- 2 reviews
- 1 like
- VIC, Nunawading
- Verified customer
Online order not fulfilled, no communication, time wasted.
Bought a 6 seater table for click and collect that said in stock and ready in 60 minutes. After 6 days, no contact from the store so I emailed them about the order. No response. Rang Nunawading store 5 times and no one picked up the phone (18/02). The day after (19/02) went to the store and was told it was not in stock, and there were 7 people waiting on the same product. Absolutely no communication prior to that. I understand when something is not in stock, but why should I chase that up in person? And why take my money online saying it is in ...Read more
stock? No compensation was given. How about delivering it from your Moorabbin store where it is in stock? If this review deters even one person from the store, it will be worth it. What’s the opposite of ‘fantastic’?1 comment
Fantastic F.Fantastic Furniture
Hi J Fernando, thank you for taking the time to share your experience. We have already taken this up with the store to improve the service and communication, and we hope this can lead to positive chan... Read more
ge. Please feel free to respond to our email if you wish to discuss further. Kind regards, Nick and the FF Team.Similar opinion? Write a review on ProductReview.com.au!
NicoleGreater Melbourne (Outer), VIC
Great!!
The process of ordering our new couch online was a breeze! The website is easy to access and search for what you are interested in purchasing, while also showing a great amount of detail for each product.
1 comment
Fantastic F.Fantastic Furniture
Hi Nicole, thanks so much for choosing to shop with us online. We are very glad to hear how easy it was to place the order, and we hope to serve you again soon! Kind regards, Nick and the FF Team.
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Questions & Answers
hankjayasked
We have a Toronto bed and would like to copy the white wash colour, which is called brown on the package.
Thanks Hank
No answers
Ella Brownasked
Do you have the Jazz 5 seater corner modular with a right hand chaise?
1 answer
Fantastic F.Fantastic Furniture
Hi Ella! Unfortunately our Jazz 5 seater does just come as pictured. Our Finlay 5 Seater Modular Sofa does come in a right hand chaise and is quite similar to the Jazz: https://www.fantasticfurniture.com.au/Categories/Sofas-%26-Armchairs/Modulars/Finlay-5-Seater-Modular-Chaise/p/FNLMCHRAFOOOFABGRY Kind regards, Nick and the FF Team.
Jimsonasked
I intended to buy a sofa bed and a set of dinning table with chairs, however, I noticed that the courier delivery only drop the goods off at the front of my building! That would be impossible for me to make it move to my flat. Any solution for that.
1 answer
Fantastic F.Fantastic Furniture
Hi Jimson! If the items are Online Only, they are sent out with a third-party courier and they do only deliver to the door, or front of the building for a complex. If the items are not part of the Online Only range, we deliver into your residence! Feel free to confirm the details with your nearest store prior to purchase if need be. Kind regards, Nick and the FF Team.
Details
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| Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas | Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas | Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas | Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas |
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Gavin W.Fantastic Furniture
Hi SMW
o positive change. Could you let us know the email address used to send the enquiry so we can better understand how it was missed, your order number will also assist in our tracking. Kind regards, Gavin and the FF Team.Thank you for taking the time to share your experience. We have already taken this up with the customer care team and store to improve the service and communication, and we hope this can lead t... Read more