Fantastic Furniture
- fantasticfurniture.com.au
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Reviews
Desk and bed broke after moving in place after construction
Online StoreWithin a couple of days the bed backboard broke from moving it to a new position and the slats have all split and some of the plastic clips to clip the slats onto the frame have broke. The beds backboard has split and broke and now requires a whole new part. So I called up the store asking for new parts and told them what had happened, and they told me "such you had moved it we aren't going to send me any new pieces under warranty". most of the comfort slats have broken.
Then jump to a couple of months later my corner desk broke (from again mo
... Read moreving it on hard wood floors) from it's inferior quality and has split many of the panels where there is dowls thus cracking the cheap particle board. So I emailed back the store to say my corner desk broke and if I can claim it under there 3 year warranty and again they denied it because of user error. So you'd think if the furniture you paid a couple of hundred dollars for broke within 3 months of the warranty period (3 years) you would be covered for this "quality" furniture. Apparently not. This store does not honor their warranty for their products even if they brake from moving because of the terrible quality. Even though on their website they claim "our products are built to last"... From the day I purchased my corner desk, it gradually kept breaking from the joints. It gradually got worse to the point where the whole desk just broke and is now useless. Being as I moved it slightly into the corner of the room when I finished building it, with the feet on the bottom of the desk on the hardwood floor and the whole thing just broke, which is a shame as I paid $215 which you’d think a piece of furniture that expensive would hold up, even when the user has finished building it and it just breaks from moving it in place, and the store won’t cover it under warranty? It clearly states on your website that fanatics furniture is “built to last” I now either require a new desk, as I don’t believe that’s this corner desk is of acceptable quality as it states in your website or a refund.- +1
I’ve already been in contact with the store. And frankly I was treated poorly in which I was expecting the product to be of decent quality and not break from moving it.
After assembling it I moving it a few centimetres in place, that’s when the entire backboard broke, and those mattress supports have broken as well.
Courteous Contact.
QLD, CapalabaI recently purchased some dining chairs from Maddison of Fantastic Furniture at Capalaba near Brisbane. This experience (purchase) was an absolute delight. Maddison treated me, a pensioner, with courteousy and respect. She went way and above what is generally afforded older people like me. Maddison left me feeling like I wanted to purchase more items from her, so I went back and purchased a whole dining suite from her including the table. Will I be happy to purchase more items from Maddie in the future? You bet I will. THANKS Maddie,
Maury Shea.
Disappointing.
VIC, MaribyrnongI purchased a recliner on 25.11.23 in-store. The following day, 26.11, I tried to arrange a delivery for the same day but they told me they could not do it so they instead scheduled it for Saturday 2.12. On Friday, I called the store to get to know the time window of the delivery and they responded it was going to be between 2:15 - 5:15pm. So far so good. Later on Friday, I got a text message containing a link to live-track the delivery which said delivery would be from 4:30 - 7:30. While I had plans in place for my Sat, I sucked it up. On the
... Read moreactual day, Saturday, I clicked on the same link and it showed delivery was postponed once AGAIN to 5:45 - 8:45. Finally, around 6pm, I got a text from FF saying my item could not be delivered today. Upon clicking that link, the driver put in a comment that he was tired and could not make any more deliveries. No, sorry, never again!
Hi TKM, we're really sorry to hear the delivery experience you've had with us to date. If the order is yet to be delivered or you require assistance with the order, please let us know via Live Chat on
... Read more our website or by calling us directly on 1300 004 919. Our friendly team will be more than happy to assist. Regards, the Fantastic teamNo thanks I demanded a refund
Nice looking side tables but......
NSW, Port MacquarieWe bought 4 very nice looking bedside tables for two bedrooms. Had them for two months but found one was ruined by condensation from a cold cup of water overnight when my daughter stayed over. The moisture got through the thin, fake wood edge banding and the chipboard expanded into a fat, uneven ridge. We will just have to chuck the thing out and lose our money now. So my warning is that they are made with very cheap material and are very vulnerable to minor accidents.
... Read moreHi pointbreak, we're really sorry to hear what happened with your bedsides. If you need any further assistance, please feel free to reach out to our support team via Live Chat on our website. Regards, Annie & the Fantastic team
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Happy with the rug color and design but very upset that the corners of mat won’t go down
Online StoreThe rug looks beautiful on the floor but very upset the corners stick up - Minni Rug
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Over promised promises under delivered
NSW, CampbelltownWas told at point of sale by [Name Removed] due to all being assembled (no flat pack) all furniture would be removed from boxes and rubbish taken away. When the delivery came that wasn’t so. Only the lounges were to be unpacked. Over promised and under delivered. I was so annoyed and would have rejected the delivery other than my 82 year old mother got rid of her old furniture to make room for the new. When opening the TV unit there is a crack on the frame inside the draw.
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Hi Julie, we're really sorry that you were given incorrect information. Unfortunately, our delivery team is unable to unpack or remove packaging. We're sorry for any inconvenience this miscommunicatio
... Read moren caused. In regard to the damage to the order, please send all images as well as full order & contact details through to our support team at customercare@fantasticfurniture.com.au and we'll arrange for a team member to assist. Regards, Annie and the Fantastic team
Buttons Bed Breaks
Online StoreWe bought our son a Buttons Bed which is lovely to look at but unfortunately the curved slats are very flimsy & break easily and for some reason you can't buy more from Fantastic Furniture?! So once a few are broken you are left with a very uncomfortable bed & no way to fix the base.
... Read moreHi Leanne, we're sorry to hear the issues you've had with your bed. So we can look into this further, please send us an email at customercare@fantasticfurniture.com.au with your full order & contact d
... Read moreetails as well as some images. We'll then be in touch to discuss options. Regards, the Fantastic team
Perfect couch for my beach house
Online StoreCould not be happier with the quality, colour and functionality of this couch. Delivery was on time and well communicated.
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The Right Fit...
Online StoreThe Napa Queen Medium Mattress Is Perfect For Me. Feels Super Comfy & A Great Price. Delivery Was Quick & Efficient...
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Excellent Delivery Service with Tot Transport NSW
NSW, AuburnBought a Venice 3 seater Recliner Sofa at their Auburn Store. The manager and staff were very polite and helpful. Product was delivered on time.
My special thanks to Ricky and Luke from Tot Transport who not only delivered the sofa on time, but went out of the way to install the furniture, got rid of packaging and were extremely helpful. Good teamwork Fantastic Furniture and Tot Transport!!
Sriram. M
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Sleepapedic Bed - Firm
NSW, AuburnPoor Quality Product and Poorer Support. It was expensive and the spring hurts in 10 months and very little concerns. Mattress buy from IKEA. Good Mattress and great customer support.
Hi Alex, we're sorry to hear you're not happy with your recent purchase. If you feel there is a manufacturing fault, we suggest reaching out to our Live Chat team on our website for further assistance. Regards, Annie and the Fantastic team
Plants need a Drink Trolley
WA, MandurahVery nice outdoor trolley. It is perfect for my plants. It is nice quality and makes it so easy to move all my little pots if the wind or rain gets wild. Thankyou I love it.
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In love
QLD, RockhamptonAbsolutely love our new couch!! Looks so amazing on our beautiful new floors!!! Also so glad it was available to immediate pick up!
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Delivery was terrible.
Online StoreThe actual purchase and collection was good. We had another purchase that was delivered 3 days late. The driver, subcontracted by Allied Express, caused damage to our property. When asked what could be done about it he grunted, didn’t give a toss.
Hi there, we're really sorry to hear that your delivery experience was not-so-fantastic. Please send an email to our support team at customercare@fantasticfurniture.com.au with all order and contact d
... Read moreetails as well as an outline of what happened with the delivery and the damage caused. We'll then be in touch to assist. Regards, Annie and the Fantastic team
So comfy
QLD, LoganBought two recliner couches , they are so comfortable, really pleased with them.
... Read moreQuestions & Answers
I purchased some cushions on this page yesterday and have not received a confirmation email
Can you confirm my purchase
Hi Jaie, please get in touch with our Live Chat team on our website and we'll be able to assist further. Regards, the Fantastic team
How do I order online. Trying to order an item. Cannot see where it says to purchase now??
Hi Debra, on the top right-hand side of the screen there should be a little shopping cart, if you click on this it will take you to your cart where you can then make payment.
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Details
About Fantastic Furniture
Fantastic Furniture is a furniture and bedding retailer with over 80 stores around Australia. Their product range includes beds, mattresses, sofas, living and dining furniture, office furniture, outdoor furniture, kids furniture, and decor.
The retailer also sells package deals, letting you kit out a whole room at a discounted price.
Some features include:
- Lowest price guarantees, with Fantastic Furniture beating a lower price on certain identical items at other stores by 20%.
- 30 day returns.
- Buy Now, Pay Later options.
- Click & Collect in as little as 60 minutes.
Points of praise:
- Most reviewers were pleased with the quality of the items that they had bought, saying that they were great value for money and had a sturdy build.
- They also said that the website was simple to navigate.
- Reviewers who had furniture delivered said that the delivery was quick and seamless; delivery staff came on time and kept in constant communication with customers.
 Fantastic Furniture Online Store4.4(5,231) | Fantastic Furniture QLD, Ipswich4.7(231) | |||
|---|---|---|---|---|
| Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
| After Sales Service | Yes | Yes | Yes | Yes |
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Miscellaneous, Office, Outdoor and Sofas | Bedroom, Dining, Living, Mattresses, Miscellaneous, Office, Outdoor and Sofas | Bedroom, Dining, Living, Mattresses, Miscellaneous, Office, Outdoor and Sofas | Bedroom, Dining, Living, Mattresses, Miscellaneous, Office, Outdoor and Sofas |
| Offers Free Standard Shipping | No | No | No | No |
Contact info for Fantastic Furniture
- ABN: 66003688855
Extra Information
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Hi Dale, we're sorry to hear the issues you're having with your recent purchase. So we can look into this further, please send us an email at customercare@fantasticfurniture.com.au
... Read more order and contact details as well as images of the issue. Our team will then be in touch to discuss further. Regards, the Fantastic teamPlease include all