Fantastic Furniture

Ordered a tv unit online. Half of it came. Was charged for an extra delivery when the first one never even came! And now Fantastic and ARAMEX have gone silent! A complete and utter scam.

A big Thank you to the whole team at Fantastic Furniture Craigieburn ! Everyone from Sales to Warehouse to Delivery went above and beyond. Great work ! Couldn't be Happier with Fantastic Furniture Show details ·  1

Avoid, brought a bed and had screws missing , I send an email and got a reference number then they sent me a second reference number stating they… Read more

will contact me, the very next day got an email saying it’s closed , no response from them ever since even after multiple emails, poor quality service and low quality products , avoid

Very happy with the whole experience at rutherford store – The service was great and very friendly and helpful.easy to assemble Show details ·  2

The gentleman that served me his name was George P. absolutely friendly and professional, only downside I had was some items weren't in stock. So I'll give a 5 star for the service BUT a 4 star for items not being available.] Show details ·  1

Nowra staff were very helpful, efficient and friendly. Love the two products - better quality than I expected. Delivery was seamless and the men were careful and very friendly. Show details ·  1

Brilliant customer service, from Fantastic Furniture Traralgon. The Venice Recliner Chair is just beautiful. Very well made and at a competitive price. So well packaged and easy to assemble. Communication was also excellent. Thank you also to the, Little Green Truck, delivery team who were, also accomadating and very professional. I would sincerley recommend all of the above. Show details ·  1

Updated Review I gave Fantastic Furniture every opportunity to resolve this matter before updating my review, but unfortunately they failed to provide a fair outcome. From the beginning, this purchase was affected by repeated delivery delays, poor coordination, broken commitments, and a lack of communication. My husband and I had to take leave… Read more

from work on multiple occasions due to cancelled and rescheduled deliveries, and again during the warranty process.

The four-seater sofa developed a loud squeaking noise shortly after delivery. While Fantastic Furniture acknowledged the fault and offered a replacement or a refund for the faulty sofa, they refused to provide a fair solution for the matching two-seater, which was purchased together as part of the same set. The fact that the two sofas were delivered months apart was due to their own delays, not my choice.

This experience was not just about a faulty sofa. It was about poor product quality, poor coordination, broken promises, and disappointing after-sales service. After everything we have experienced, I have completely lost confidence in Fantastic Furniture and would not recommend purchasing from them.

Review: Extremely Disappointing Experience Regarding Order Fulfillment and Customer Service Rating: 1/5 Stars I am writing this review to document a deeply frustrating and unprofessional experience regarding a furniture purchase made on 17 May 2026. I ordered a three-seater chaise and a two-seater sofa online, for which I paid an additional… Read more

$90.00 for delivery. At the time of purchase, the company advertised a delivery timeline of four to five weeks.

As of today, 16 July 2026—two months post-purchase—I remain completely in the dark regarding the status of my order. Despite numerous attempts to resolve this, I have been met with a disorganized stream of communications from various individuals claiming to represent "management" under different aliases. Not a single one of these representatives has been able to provide a concrete delivery date or a clear explanation as to the whereabouts of my goods.

The communication process is fragmented and evasive. Most recently, I was told by these representatives that they "could not do anything" and that I must resolve the issue directly with the store. When the Cairns store manager finally contacted me, there was no apology for the significant delay, nor was there any accountability for the breach of the promised delivery timeframe. Instead of providing the goods I originally ordered, the manager attempted to upsell me on the same product in a different color at an inflated price, offering a "discount" that would still require me to pay an extra $188.00.

I should note that I have repeatedly informed the company of an urgent deadline: I am hosting guests traveling from Japan on 23 July, and I desperately require the furniture to accommodate them. Feeling backed into a corner by their lack of service, I agreed to the manager’s proposal in a desperate attempt to secure the furniture in time. I reached out to her asking for payment instructions and confirmation that delivery could be fulfilled this week. It is now Thursday, 16 July, and I have yet to receive a response.

This experience has been characterized by a blatant lack of care for the customer. It is alarming to encounter a business that, when in the wrong, avoids basic apologies, provides zero transparency, and attempts to extract further payment to fulfill an existing order that is already long overdue. The lack of clarity regarding whether this is a corporate-run entity or a poorly managed franchise only adds to the suspicion surrounding their business practices.

I would strongly advise potential customers to exercise extreme caution before ordering from this group. My experience suggests that once they have your money, the promised timelines and customer service standards vanish entirely. I am currently left without furniture, without a delivery date, and with a company that appears entirely indifferent to my plight.

I had a very disappointing experience. The product arrived with multiple quality issues, and despite contacting castle hill store and customer service several times, the support was extremely poor. My concerns were not properly addressed, and resolving the issue took far more effort than it should have however my product has 3 years warranty!!! I… Read more

expected much better after-sales service, but unfortunately, the customer support was unhelpful and unresponsive. I would not recommend buying from this company based on my experience.