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- 2 reviews
- 1 like
Online store was easy to use and find what I wanted. Great range of products, that are high quality. Easy to assemble.
Easy online transaction, courtesy phone call follow up from warehouse to advise product was ready, easy click & collect at warehouse
The reviewer stated that an incentive was offered for this review
Ordered online twice in 2 days. both products available to pick up within 12 hours. great service at pick up warehouse. very friendly. products great value and quality.
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Plentiful options to browse, very affordable, helpful payment options, easy processing, and prompt delivery.
Very happy with the service from Fantastic Furniture.
The reviewer stated that an incentive was offered for this review
Great value, great customer service, online shopping was easy and no fuss, product was what I expected and pick up was no fuss.
The reviewer stated that an incentive was offered for this review
- 8 reviews
- 1 like
I have bought many products from Fantastic Furniture. I have been very satisfied with the majority of my purchases. However there is one product that has fallen short. A year ago, in the midst of a harsh lockdown, I bought the Melanie 3 seater sofa (in grey). It arrived on time, and the package was small - very clever packaging. However, even after a year, it still hasn't 'broken' in. It is plain uncomfortable. The fabric is slippery which means that you sort of 'slip' off the couch. It is hard to get comfortable. In fact, we have just...
Read more stopped using it. I suspect we will replace it. Sadly, it has left us with online buying hesitancy, which is a shame. Lesson learned; some things really have to be tested and tried before you buy.
Hi Donna,
I am so sorry to hear about this and would like to get in touch to understand more about your experience and understand where we can improve. Could you please send through your purchase and contact information by email? ...
Read more Our email address is reviews@fantasticfurniture.com.au Kind regards, Nida and the FF Team.
- 2 reviews
From looking at the product online, it was just what I wanted at a great price and very good quality. Item was packaged well for transport and assembly was easy.
Hi Kim,
Thank you for sending through your awesome feedback, we appreciate it and hope to see you shopping again with FF soon!...
Read more Kind Regards, Nida and the FF TeamThe reviewer stated that an incentive was offered for this review
- 3 reviews
Sofa looked very good online and fitted our requirements exactly. We were surprised at how quickly it was delivered. It matches the online description exactly and is very comfortable
Hi Tess,
We really appreciate your feedback and glad that you found the right sofa for you! We hope to see you in store or online again soon!...
Read more Kind Regards, Nida and the FF Team
- 2 reviews
Fantastic website to use!! we knew what we were looking for and there was a product that exactly suited our needs, great quality, easy to assemble , clear instructions.
Hi Grant,
We really appreciate your feedback and hope to see you in store or online again soon!...
Read more Kind Regards, Nida and the FF TeamThe reviewer stated that an incentive was offered for this review
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- 2 reviews
- 1 like
Easy on line store to navigate and the information is helpful - dimensions etc, product description. Found what we needed without any stress
Hi Natalie,
We really appreciate your feedback and hope to see you in store or online again soon!...
Read more Kind Regards, Nida and the FF TeamThe reviewer stated that an incentive was offered for this review
- 3 reviews
Using the Fantastic Furniture website was easy and quick to use! The products are inexpensive but durable. Love shopping online with them.
Hi Dana,
We really appreciate your feedback and hope to see you in store or online again soon!...
Read more Kind Regards, Nida and the FF TeamThe reviewer stated that an incentive was offered for this review
There was a great range to choose from in a store way out in the regional landscape. We have furnished our new home almost entirely with furniture from this store and it all looks and feels fantastic! Easy to assemble, my "screwdriving" skills are 99 now.
Hi Patrick,
We really appreciate your feedback and hope to see you in store or online again soon!...
Read more Kind Regards, Nida and the FF TeamThe reviewer stated that an incentive was offered for this review
Earlier delivery than stated; professional delivery team made it easier to assemble product by placing couch so all we had to do was remove packaging and slide them together.
Hi Emma,
We really appreciate your feedback and hope to see you in store or online again soon!...
Read more Kind Regards, Nida and the FF TeamThe reviewer stated that an incentive was offered for this review
- 2 reviews
- 1 like
The website was easy to navigate through but a little bit slow to load each pages, and there should be more communication after an order has been placed
Hi Steves,
We really appreciate your feedback and will pass this onto our online team to take a look at. Thank you for reaching out and we wish you all the best!...
Read more Kind Regards, Nida and the FF Team
The design is neat but the quality is really, really bad. The draws keep falling apart and now I wish I had read the reviews before buying it because I could have kept a liquid nail or something handy as even superglue doesn't work. I use it to store really light clothes but now am thinking of just ditching it and thinking of the $89 as a donation to fantastic furniture because there's nothing fantastic about this furniture
Hi Dolce,
I am so sorry to hear about your experience and would really like to investigate this further. Would you be able to send us an email with your purchase and contact details including your or...
Read moreder number? Our email address is reviews@fantasticfurniture.com.auFind out how Fantastic Furniture compares to other Furniture Shops
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Questions & Answers
I purchased the Havana double bed earlier in the year, recently installed it and the frame comes apart in one corner , I have to hammer it back in everyday. I did everything correct when installing . My daughter now advised me that her Havana Queen bed frame does the same and she’s had it a year. I have to move mine soon to another room and I’m scared it’s going to fall apart. Anybody have the same problem and how can this be solved please ? Thanks
Hi Cherrie, we are so sorry for this! For anybody experiencing issues, you can email reviews@fantasticfurniture.com.au with your purchase and contact details so we can assist. If photos of the issues can be provided, then that would be much appreciated too! Kind regards, Nick and the FF Team.
Hi, last week i paid almost $2000 for one of your convertible packages, in store when I sat for 5 minutes it seemed quite comfy, but we've had it set up now at home for only 2 days and it is not just uncomfortable, in fact it's painful, our feet don't touch the ground, even if your 5ft 4,the cushions are too long and your body slowly slides to where your knees can bend over them, that pulls your whole body out of whack and you end up sitting in a curved position with absoloutly no back or neck support and can feel the muscles and ligaments pulling, it hurts your ribs and our butts are numb, we are 3 adults and now have back, neck and leg pain, I'm so disappointed and would not recommend this suite to anyone as I feel I've just wasted my hard earned $2000
Hi Courtney, we definitely do have a 30 day change of mind policy for our customers. Rolla A, if you might be able to send through your purchase and contact details to reviews@fantasticfurniture.com.au then we can assist further! So sorry to hear that you're having these issues already. Kind regards, Nick and the FF Team.
I just my new Miami sofas delivered but cannot for the life of me get the bolts that attach the chrome sled legs to do up! Any suggestions
Hi Susan, I am so sorry for the inconvenience caused! You can contact your nearest store, or alternatively send through your purchase and contact information to reviews@fantasticfurniture.com.au for assistance. Kind regards, Nick and the FF Team.
Thank you. Required some heavy duty tools but fitter husband got it sorted!
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Details
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|---|---|---|---|---|
| Category | Online Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas | Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas | Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas | Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas |
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Hi Norma,
Thank you for sending through your awesome feedback, we appreciate it and hope to see you shopping again with FF soon!...
Read more Kind Regards, Nida and the FF Team