??!

Great service and pick up turn around

After online price check, the local store had exactly what we needed, cheaper and same quality, efficient fast service and pickup access great. Staff accomodating and polite and gave clear instructions, definitely shop again here

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBendigo

Love my coffee table.

Easy store navigation. I was disappointed that the product I wanted and had seen online is no longer available. I bought a coffee table which I am completely happy with, I assembled it and found the instructions to be very clear and easy to follow.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading

Terrible customer service !

I don't really wanna write bad comments about Fantastic furniture until today as the customer service really annoyed me. I ordered some furniture in Aug 2019 and 4 items were not delivered on that day (31st August ) so they said they refund my delivery fees back for item undelivered on time. The next day when we open the mattress and we found it was faulty so we asked for 20% off and the staff approved with my pictures and email with description before they issued the refund invoice to me. I was patience enough to call 3 times and email once in the past three weeks to chase my refund in the nice way and explained to them that I still have not received any refund for both delivery fees and 20% discount. However, their answers are always like we can see the system already refunded back to you, but when i asked for receipt ,they cannot provide but just said they will call me back ( no one actually called me back or replied my email).

Today, I tried to call them again asked when both will be refunded and the staff was very impatient and argued with me that they never offered 20% discount to me until I provided the tax invoice which they sent to me. After she checked with her internal team, she said oh because I didn't tell her colleague the refund was for mattress when i called them to check my refund. I did everything they asked me to do and gave them the trans. number and explain the case every time I called them, what else you expect me to do with that ? I m very unhappy about the whole thing even though its finally been processed at the end of today. Its very rude to argue with your customer without investigating the whole story and never listen carefully and its not the CUSTOMER'S FAULT if their documents is misplaced or there is miscommunication among your team . Its also very inefficient for refund process which delays for half a month without giving me a reason. What I know is people will definitely walk away if this is way how you treat your customers!!

Product Quality
Shipping
Product Appearance As advertised

Excellent range, price and delivery options

The quality and ease of the building was excellent. Very wide range of colours and styles. Using the search bar tool made it easy to look up specific items I was after.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Great flat packs

Store is open and easier to see everything the range is good and the price and products matched well. The directions were simple and very easy to use. A Picture paints 1000 words

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

The staff where great especially Wendy

We attended the North Lakes store to purchase a fold out couch and the staff where knowledgeable and very friendly but unfortunately they didn't have stock so we attended Morayfield and had similar experience with staff. A nice experience

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes

So quick without and hassles

Bought with click and collect option item was ready within 10 minutes of check out, and also received a phone call from the store to say it was ready, great customer service

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Sharon, that is excellent to hear your order was ready in no time! We appreciate you sharing your feedback online and we hope to see you again soon. Kind regards Ryan and the Fantastic team

Good products. Friendly helpful staff

Bought a daybed online, which was promptly delivered and had simple assembly instruction.
Then we needed a mattress and selected the one 'in a box'. The lady who served us carried it to our vehicle.
It was easy to 'unfold' and will be more than adequate when our grandkids visit.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNowra NSW 2541
1 comment
Hi Peter and Pat, that is great to hear your new mattress was easy to take home and ready in no time! It is great to hear you found the perfect mattress for your grandkids and we hope to see you again. Kind regards Ryan and the Fantastic team

Perfect, Thankyou :)

Very affordable, happy with purchase and ease of instructions :) part given was originally incorrect and didn’t realise until putting it together, however when we noticed and took it back was very easy to deal with and change over with correct part. Thankyou :)

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDandenong
1 comment
Hi Ally, thanks very much for shopping with us! It is great to hear that your issue was resolved quickly. We look forward to seeing you again soon! Kind regards Ryan and the Fantastic team

Friendly Service

Spoke to the lovely lady on the phone, then met her in store and the whole sofa bed purchase went really well. Stock was available immediately and pick up was a breeze at the warehouse. Got it home and installed it with ease. The kids love it & so does the puppy!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross SA
1 comment
Hi Cate, that is wonderful to hear you had a Fantastic experience right from the first phone call! We are happy to hear the kids, puppy and yourself love the new sofabed! We look forward to your next visit. Kind regards Ryan and the Fantastic team

lets advertise with good customer service

GPS took us to the store. Quality likeable product and was easy to assemble 'cos of instructions. Had visitors that night and advised them that this product was bought today, They liked it and will pay a visit to your store.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Jack, we are glad to hear your GPS brought you to our store! It is great to hear you found our products easy to assemble and we look forward to your next visit. Kind regards Ryan and the Fantastic team

Fantastic service and quality like the name

It was great very easy to get around . The photos were true to style. Great details on each piece. Very helpful staff ,very polite workers, very respectful delivery guys. Nothing was to much trouble

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Theresa R., thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Great experience

The store is easily accessible and in store movements are easy. The product range is good. We were well received by their staff. The delivery is due for coming Saturday, so I am looking forward for the ease of assembling the furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCrossroads, NSW
1 comment
Hi Suhas, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Fantastic - not just cheapie furniture

We have been looking for a small chaise lounge to fit in a fairly small area. Fantastic have a great range to choose from, and they are not just cheap flimsy pieces (as I had mistakenly believed).

The option to select from a wide range of fabrics was the main selling point for us, don't have to settle for boring greys, beiges or black (which hideously seems to be the trend at the moment).

Staff were very helpful and not too pushy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDarwin
1 comment
Hi Nathan, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Quick, efficient and value for money

Order furniture online, got next day delivery and polite, quick and efficient service from store and delivery drivers. Will definitely purchase from Fantastic again. Great value and good quality furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing
1 comment
Hi Lindy, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Great service

Chris at warrawong was great, very patient with our decision changing and working out our finances. She acknowledged our two boys who were bored. She is a credit to Fantastic!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWarrawong
1 comment
Hi Jeanne, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with Chris in-store! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Very terrible

As a regular customer I was very disappointed with that store no customer skills what so ever very rude even with loading the goods no help what so ever they should sack that manager his not worth to be in that position

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWarwick farm
1 comment
Hi John, We are very sorry to hear about the experience you had whilst in our Warwick Farm store and sincerely apologise, it is very disappointing to hear you were treated rudely. We would really like to discuss this with the management team, would it be possible to send us an email with your contact details to reviews@fantasticfurniture.com.au? Kind regards Ryan and the Fantastic team

Cant complain about the service as there wasn't any

4 staff behind centre counter all doing nothing important. All seamed glued to it. Actually 3 where discussing whatever with 1 customer. Waved with chair in hand wanting assistance. Omg I must be invisible. Walked over to centre counter and enquired . No other colour whilst still hugging the counter. Walked past the centre counter at least twice after that to the bedroom and dinning room suite that I had gone in to purchase. Looked back at centre counter before walking out . Still glued.

Product Appearance Not as advertised
Store LocationBENNENTS GREEN
1 comment
Hi Robyn, it is very disappointing to hear about the lack of service you received in our Bennetts Green store and we sincerely apologise for the experience. Please know we will discuss this with the store management team. If you would be happy to discuss this further, please send us an email to reviews@fantasticfurniture.com.au with your contact details. Kind regards Ryan and the Fantastic team

staff are bored

walked in and all the staff were sitting of the furniture on their phones. It was a mad scramble to get off what they were sitting on and their phones. Then it took about 15 mins before anyone came up and asked if i need help. did not know much about the product and if it was available. Then just stood there watching you while i was looking at the product. that was very uncomfortable. when i asked a question about the product the staff member had to walk away to find out about it

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWindsor Gardens
1 comment
Hi Kirst J, I am very sorry to hear about your recent experience in our Windsor Gardens store and sincerely apologise. We really appreciate this feedback and we will be sure to address it with the management team. If there is anything we can do to assist, please send us an email to reviews@fantasticfurniture.com.au with your contact details and we will be in touch. Kind regards Ryan and the Fantastic team

Nice easy and fast response

I like shopping online and delivery cause I dont have a licence it was easy to navigate and the workers are nice and fast at organising shipping very fast unlike other company's

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Jorden D, thanks very much for shopping with us online! We are glad to hear you received your products quickly and we look forward to serving you again soon. Kind regards Ryan and the Fantastic team

Page 1 of 575

Questions & Answers

with your 60 day return policy does that include items that ive now already assembled (two sofa bed that needed legs put on)
1 answer
Hi Linda, you can return items assembled aslong as they are not damaged and in the original condition. Kind regards Ryan and the Fantastic team

Can you confirm there are no toxins in your Chinese made furniture also please
1 answer
Hi AWW64, all our products are made to comply with strict Australian manufacturing regulations which are safe for household use. Kind regards Ryan and the Fantastic team

Your mattresses aren’t on display in store are there any returns if in original plastic ect. I have been considering a new mattress however concerned I could pick the wrong one as they aren’t able to be tried at all.
1 answer
Hi J99, Unfortunately the Online Only range of mattresses do have the same no return policy as the rest of our mattresses. We try to provide enough of a description online so that you know what you are getting, but if the mattress is opened we cannot accept it back unless it is faulty. I apologise for the inconvenience. We do have a wide range of mattresses available to try in store though! Regards Nick and the Fantastic team.

Details

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Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas

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