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Reviews

4.6

13,196 reviews
5
(10,400)
4
(1,708)
3
(204)
2
(190)
1
(694)
  • Product Quality
    4.5 (2,492)
  • Return Claim MadeYes (133) · No (2,525)
  • Warranty Claim MadeYes (119) · No (2,534)
  • Product Appearance As advertised (90%) · Not as advertised (10%)
  • Shipping
    4.3 (438)
  • Customer Service
    4.6 (1,590)
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Adam

Adam

  • 6 reviews

delivery fee to high

published

Not only are the delivery fees high the telephone call backs dont happen unless you stay on their backs.
Takes months to recieve a item not worth it. Asked for help putting things together they charge a damn silly price on top of delivery more money then putting cust..first.

Product Quality

Ridiculous wait time

published

Ordered bedhead 27th May with 8-10 week delivery. Contacted them twice to ensure no delays. Now notified delivery mid Sept. Same thing happened with the delivery of couch. Really disappointing

cookie

cookieMetropolitan Adelaide, SA

Great communication, product as viewed online and good solid quality

published

Very happy with my purchase online. Delivered in good time given the COVID situation. Email and text confirmation regarding delivery date frequent and consistent. Good quality product as expected. A+++++

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Terrible service. No call backs, no communication at all when product delayed, despite multiple contacts from customer.

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup, WA
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1 comment
Fantastic Furniture
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JULIE BOEHM

JULIE BOEHMMetropolitan Adelaide, SA

  • 2 reviews

Disappointing

published

This Mirror is beautiful to look at but very poor quality. When hanging if you don't protect all edges it will chip if you just rest it on the floor. This needs to put into the instructions.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMunno Para
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2 comments
Fantastic Furniture
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JULIE BOEHM
JULIE BOEHM

It’s all good. The store has contacted my daughter and they are replacing it. You will receive an excellent review. It’s was amazing to see that you cared. So thank you very much.

Steve

Steve

  • 28 reviews

They do not answer their phone

published

Tried to call so many times yesterday and today but when someone did pick up the phone it is a call centre. And not the store.
Then I tried to order on line. Their delivery fee was ridiculous. The delivery fee more than the piece of furniture. Not impressed.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Steve
Steve

Hi Nick,
I have order my bed from Dick Smith/Kogan. I like your low cost mattresses but no stock. Very sad.

Johanes

JohanesPerth, WA

  • 3 reviews

Fantastic

published

What a pleasant surprise, it is another store to consider for your furniture purchase; quality of product is good, no pushy staff, store layout is good, will visit again in future for any other needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Johanes, thanks so much for choosing to shop with us at our Cockburn store! We are thrilled to hear about your in-store experience, and look forward forward to seeing you back again next time. Regards, Nick and the FF Team.

Disappointing and mixed messages

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah NSW
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1 comment
Fantastic Furniture
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Happy Customer

Happy CustomerSouth East Queensland, QLD

Decor Storage Option

published

Easy to assemble, looks roomy enough for storing bulky linen. I love it’s sturdy construction and it will go well below my window with white shutters with scatter cushions on top.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for choosing to shop with us. We are glad to hear that the assembly was easy enough, and we hope to serve you again in the near future! Regards, Nick and the FF Team.

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Kavi H.

Kavi H.South East Queensland, QLD

Webster Recliner Set: Process was too easy and value for money.

published

We recently bought the set and it was really good. It was very easy to assemble and very comfy as well. Excellent value for money. Great customer service. A special thank you goes to Emily from Windsor store. One single recliner came with a manufacturing error yet the store was so helpful and managed everything professionally and the chair was replaced within 8 days. Would recommend to anyone requiring a low-cost comfortable suite. Our cat Rosie approves this too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWindsor, QLD
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1 comment
Fantastic Furniture
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PETRO

PETROSouth East Queensland, QLD

  • 2 reviews

Excellent Mattress - Ann was Fantastica

published

Thanks to Ann, from the Burleigh Store, who gave me so much knowledge about the mattress, I ended buying it, even thought I never would have spent so much money on a mattress.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBurleigh Heads
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Petro, thanks so much for shopping with us in Burleigh Heads and sharing your kind words! It is great to hear Ann was able to assist with your purchase and we hope to see you again soon. Kind regards Ryan and the Fantastic team

Bianca

BiancaSouth East Queensland, QLD

Beautiful Toronto Bedroom furniture

published

Found beautiful and good quality bedroom solid timber furniture. Great quality and affordable price. Originally came in for affordable tv cabinets for the children’s bedroom which we bought, we didn’t realise there was quality, stylish furniture we could buy for our bedroom too. And we used Afterpay...needless to say to decked out place out! Very happy, staff were lovely too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundall, Gold Coast
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1 comment
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Anita Ziba

Anita ZibaWestern Australia

  • 4 reviews
  • 1 like

Disappointed, no customer service

published

The staff at the midland store are definitely not passionate at all. Absolutely no customer service. It has put me off buying from this store. On the other hand Osborne park staff had much better service towards its customers, and im willing to travel further in order to get better service.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMidland
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Sharlene Williams

Sharlene WilliamsCentral Highlands and Goldfields, VIC

  • 2 reviews

My dream come true

published

Not only do I now own my beautiful modular lounge, but it’s my favourite colour...BLUE! It’s great quality, easy to assemble and even easier to lay back and enjoy!!! Fantastic furniture!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBallarat Victoria
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sharlene Williams, That is great to hear you found the perfect blue modular! We hope it brings you years of comfort and we hope to see you again soon. Kind regards Ryan and the Fantastic team

Krystle O.

Krystle O.South East Queensland, QLD

Fantastic furniture is the best

published

Affordable. I find it is an ease of use website. There is afterpay offered. Easy to assemble furniture. I have purchased many furniture pieces over the years. I love it

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Krystle O. We are glad to hear you found our website easy to use and furniture easy to assemble! We appreciate your continued support and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

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sue

sue

  • 2 reviews

Package deal was amazing

published

Living room package purchased is amazing comfortable and stylish. Could not be happier with the product and service I recieved in store. Assembly was simple and flat packs were complete.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong Victoria
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi sue, We are so happy to hear you found the perfect stylish Living room package! It is great to hear you found assembly easy and received great service in-store. We hope to see you again soon! Kind regards Ryan and the Fantastic team

Lesley

LesleyNorth Queensland, QLD

I got exactly what I needed.

published

I wasnt exactly sure which couch was right for me.
Christie patiently listened to me and went over the different options available.
She helped me to decide exactly which one was right. I love it!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lesley, that's wonderful to hear! Thank you so much for choosing us and sharing your experience with Christie! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Garcia

GarciaCentral Highlands and Goldfields, VIC

Great!!

published

Thank you!!!! It was a bit longer to collect but still worth it takes 4 hrs to set them up it's pretty heavy haha.. I have nothing to say that just lovely and great the customer services are kind..

Customer Service
Product Quality
Product Appearance As advertised
Store LocationWendouree Vic.
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Garcia, thanks so much for shopping with us! We hope you enjoy your new desk and we look forward to your next visit. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Joanne

JoanneCentral Queensland, QLD

Great service and products

published

I was happy with the service, prompt delivery and cost of the furniture I purchased for one of my grandson's. Delivery cost was a bit high,I wish the Rockhampton store could get the items and we collect from there.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Joanne, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Joanne
Joanne

I'm still waiting for the bed to arrive. Hopefully it will arrive soon

Good quality product, affordable and convenient purchase

published

Shopped online for bar stools and within minutes found what I wanted and could determine if they were in stock at my local store. Purchased online and was available for collection within the hour. Customer service was excellent and very fast. Product quality is great. Would definitely shop here again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tanya M., thanks so much for shopping with us online! It is great to hear you found the bar stools you wanted and that you received great service from our team in-store. We hope to see you again soon! Kind regards Ryan and the Fantastic team

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Questions & Answers

kaylah w

kaylah wasked

Fantastic Furniture

Hi. I bought a Tori High Queen Bed, but the poles on the sides are not going into the Brackets as directed in the instructions. They're about 2cm too small. What should I do?

2 answers
Johanes
Johanes

Sorry, I am not familiar with the product.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kaylah, we are so sorry to hear this! Would you be able to send us an email with your order information and some photos of the issue? Our email address is reviews@fantasticfurniture.com.au Regards, Nick and the FF Team.

Deb S.

Deb S.asked

Fantastic Furniture

what material is a webster 3 seated lounge made from

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Deb S, the Webster sofa is upholstered in a soft micro suede effect fabric. Kind regards Ryan and the Fantastic team

Deb S.
Deb S.

Thank you

Kamarie S.

Kamarie S.asked

Fantastic Furniture

I brought the Tori High Double Bed and can’t seem to find out if there is a weight limit for the bed. I was wanting to find out what it is? I do love the bed great height for me and awesome storage space as well.

2 answers
Michelle
Michelle

The weight limit for this bed is approximately 200kg’s-240

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kamarie and Michelle! Whilst we do not have a tested weight limit listed for this bed, we would advise that Michelle's estimate is quite accurate! It also has a 5 year warranty should there be any issues with the bed itself. Kind regards, Nick and the FF Team.

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