Really great service - couldn't recommend more
I had Leonardo come from MA to service our Bosch Washing machine and Fisher & Paykell dryer. He was on time, efficient, friendly and got to solving the problem and finding the solution right away. I will def. use them again.
Arpan (our service technician) was very professional and friendly. He diagnosed the fault with my oven straight away and proceeded to put forward measures to fix my oven as soon as possible. On both visits (a part was required to be ordered) he was efficient, punctual and friendly. Fantastic service.
Best service ever.
Booked a service with Michael O'Brien and was absolutely amazed that it was done on time, with a minimum of fuss. Polite, friendly and efficient...service at it's best!! I know who to call with all my appliance problems. Thanks!!!
Great friendly service
Great service on the initial phone call. Allocated a service within a few days. Technician Arpan arrived early within the allocated time bracket and diagnosed the problem with the washing machine within ten minutes. Quick, friendly service on the return visit with the spare part to install. I would definitely turn to Master Appliance Service again for future appliance repairs.
- Verified customer
Frustrating and expensive
Arpan sounds like he is great but we did not get Arpan. We got Ed. We told them when booking that the fan on our oven was not working. We told them the make. They did not ask the model. Ed came and was there for 10 minutes, opened the oven door, turned it on -- and "diagnosed" that, yes, the fan motor was not working. Well surprise surprise! They billed my wife $141.10 for that, charged as a "service" (despite no servicing was done). We had not asked for a "service" but for the fan to be fixed. They did not fix it. The website says they carry ...common parts and if they have to return they don't charge an additional call out fee. They did not carry this very common part which I see from the internet costs about $36, nor telephone us to ask the model before they came. Having departed the scene, they then "estimated" (not quoted) by text message, $293 to fix (on top of the $141), with no breakdown of the cost, which at that cost I would think must have included a further call out fee. When I questioned it the response was sniffy, but was told we would not be charged an additional call out fee - as per the notification. But when I sought confirmation by text, by asking for a credit off the next $293, that was denied. So that is, about $257 labour, plus $141.10 plus the part. So that is $398 labour all up for a very basic job. We did not engage them to come back as we would rather pay someone who does not have that business model. The practice of dropping around to tell you what you already know and have already told them, at $141 per pop, is just an easy fund raiser at the customer's expense. We were suckered. I give them one star, but would give negative if it were an option.
Terrible customer service
Booked a call for repair our Miele dishwasher that would not start and was displaying an F24 fault code that relates to heater relay fault. Technician arrived late and did not introduce himself. He recorded the details of the dishwasher and turned it on and it ran without any fault code, he commented that the relay sometimes sticks, did some more diagnosis on his computer and announced we needed a new pressure switch. No explanation as to why the dishwasher was running with no fault codes or why a relay fault code was really a pressure switch fault. Said he would text a quote to replace the pressure switch which we received six days later. Dishwasher is working fine I have no confidence in the fault diagnosis. Would not recommend them.
Very happy with the service. The technician Arpan was both friendly and knowledgeable in his work. He found the problem fairly quickly which was a relief, as the more time spent the more the cost. Great job Arpan. Also the customer service operator on the phone for bookings was professional and polite which is a good first impression. Job well done.
Praise for a good worker
Would like to put in a good word for Arpan. Arpan was clean and efficient, friendly turned up on time and left no mess behind. I would highly recommend him to anyone.
Job well done
Arpan did a professional job in a timely way. As well as being friendly and courteous, he took care to minimise any mess and to clean up thoroughly. Master Appliance Service was easy to deal with by phone and the technician turned up exactly on time on both occasions.
The fridge section of our fridge /freezer stopped cooling. I called master appliances who sent out a technician. He opened the inside fridge cover and snapped of one of the tabs,dismissing that “oh that’s ok you dont need that anyway” . He then diagnosed the problem and said a part needed to be ordered. The next visit was two weeks later when on top of the part we had to pay for the job to be done. The new part was installed . Two hours after I checked the fridge and saw that the fridge was still not cooling. The technician had not tested that ...the fridge was in fact starting to cool after he supposedly completed the job. I called him and said the fridge is not cooling and he informed me to wait 2 to 3 hours , by which time it was 4.30pm and that if it does not cool to call the “office” in the morning ! I called the office to complain about the service and was told someone could only come in a week. No back up service for when things like this happen, the client is just put on the waiting list again. It was one week away from Christmas and not possible for me to wait so I called another technician who immediately tested the fridge and saw that the new part had in fact not been tested or turned on . I am now trying to get a refund but the company has not answered one of my emails. I would never recommend this company.
Very disappointing and waste of time and money
I called and gave exact detail to the booking team detailing the code fault with my dishwasher, they would not let me discuss first with the tech. The technician came and charged $141 to pull the plug out and told me to plug it in after 24 hrs to see if it would work. I did not receive a diagnosis/quote for one week and the quote to repair my Miele would have cost me more than 2 new dishwashers. What a con.
Arpan handled the oven fix repair job very well and in a timely fashion. He did not waste any time talking and got on with the job as soon as he arrived.
Samsung French door Hinge
Had a french door hinge broken which needed replacement. I informed them of the model number and the broken part and the tech rocks up to confirm that it is indeed broken and then tell me sorry they have to order the part . They then quote me another crazy price to get the job done. Poor form and will not call or recommend them.
Excellent service Arpan
Arpan came out last week to repair my electric oven which wasn’t working. He confirmed the element had died. Ordered the part and came back today to fix it so I am extremely pleased to have my oven working again before Christmas Day. Thank you Arpan for your professional workmanship and courteous manner in achieving this result for me.
The Technician Magician
My wife and I could not get our dishwasher to work.
Arian solved the problem in less than 5 minutes and had the machine working to perfection ready to wash the dishes in no time.
Dishwasher was broken. Arpan made a call before he arrived. He fixed the dishwasher and explained what he was doing. The service was fast. The work was tidy and everything was checked before he left.
Very pleased with Arpan and his service of our Ilve oven. The repair was not straight forward yet Arpan approached the job professionally and handled the challenge well. Costs were as quoted and he was efficient, polite and careful. Highly recommended.
The oven has broken down 3 times booked a service for the 3rd time they said around 1230pm after many phone calls it happened at 5pm what a waste of a day and who pays the money I lost waiting for the service ?
Prompt, Efficient - excellent service; will use again
Prompt call out - within 24 hours of enquiry, arrived on time.
Technician came prepared WITH the part required! All fixed and done in 20 minutes
No fuss, quick, clean, polite & professional. Will use them again.
The technician Arpan was friendly, polite, efficient and tidy. The supply of the part was prompt so that I had back the use of my oven very quickly. The notification call before he turned up was very useful.
Questions & Answers
My electric ceramic cooktop wont switch on . The wall oven which is on the same circuit is working fine..
I would like to know your rates to fix this issue. I live in Colyton 2760.
Master Appliance Service
Please contact our customer service on0284454000 or via our website masterappliances.com.au who will advise our current rates and availability for your area.
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.
Sorry, I am just a customer of Master Appliance Service so I will pass this message onto them. Thank you.
Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.
Still waiting for a response. My experience with this company has been disgraceful.
The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.
2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.
So after paying over $600.00 I have a stove working at 80%.
To top this off we received a letter asking for payment otherwise they would remove their parts.
Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.
DO NOT USE THEM!
Russell Morris was inducted in to the ARIA hall of fame. Not for writing this review I would guess.
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