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Master Appliance Service

Master Appliance Service

4.1 from 531 reviews · View Statistics

Reviews

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Natasha R.

Natasha R.Sydney Surrounds, NSW

Really great service - couldn't recommend more

published

I had Leonardo come from MA to service our Bosch Washing machine and Fisher & Paykell dryer. He was on time, efficient, friendly and got to solving the problem and finding the solution right away. I will def. use them again.

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BusyMum 6798

BusyMum 6798Sydney

  • 8 reviews
  • 5 likes

Excellent Service

published

Arpan (our service technician) was very professional and friendly. He diagnosed the fault with my oven straight away and proceeded to put forward measures to fix my oven as soon as possible. On both visits (a part was required to be ordered) he was efficient, punctual and friendly. Fantastic service.

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Jan Seargent

Jan SeargentWyong

  • 3 reviews
  • 2 likes

Best service ever.

published

Booked a service with Michael O'Brien and was absolutely amazed that it was done on time, with a minimum of fuss. Polite, friendly and efficient...service at it's best!! I know who to call with all my appliance problems. Thanks!!!

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Jim M.

Jim M.Sydney, NSW

Great friendly service

published

Great service on the initial phone call. Allocated a service within a few days. Technician Arpan arrived early within the allocated time bracket and diagnosed the problem with the washing machine within ten minutes. Quick, friendly service on the return visit with the spare part to install. I would definitely turn to Master Appliance Service again for future appliance repairs.

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Peter

PeterSydney, NSW

  • Verified customer

Frustrating and expensive

published
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Steve

StevePerth

  • 7 reviews
  • 2 likes

Terrible customer service

published

Booked a call for repair our Miele dishwasher that would not start and was displaying an F24 fault code that relates to heater relay fault. Technician arrived late and did not introduce himself. He recorded the details of the dishwasher and turned it on and it ran without any fault code, he commented that the relay sometimes sticks, did some more diagnosis on his computer and announced we needed a new pressure switch. No explanation as to why the dishwasher was running with no fault codes or why a relay fault code was really a pressure switch fault. Said he would text a quote to replace the pressure switch which we received six days later. Dishwasher is working fine I have no confidence in the fault diagnosis. Would not recommend them.

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Excellent service

published

Very happy with the service. The technician Arpan was both friendly and knowledgeable in his work. He found the problem fairly quickly which was a relief, as the more time spent the more the cost. Great job Arpan. Also the customer service operator on the phone for bookings was professional and polite which is a good first impression. Job well done.

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Praise for a good worker

published

Would like to put in a good word for Arpan. Arpan was clean and efficient, friendly turned up on time and left no mess behind. I would highly recommend him to anyone.
Colleen

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Job well done

published

Arpan did a professional job in a timely way. As well as being friendly and courteous, he took care to minimise any mess and to clean up thoroughly. Master Appliance Service was easy to deal with by phone and the technician turned up exactly on time on both occasions.

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A.L

A.LSydney

  • 4 reviews
  • 3 likes

Poor service

published
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CP123

CP123Sydney, NSW

  • 2 reviews
  • 3 likes

Very disappointing and waste of time and money

published

I called and gave exact detail to the booking team detailing the code fault with my dishwasher, they would not let me discuss first with the tech. The technician came and charged $141 to pull the plug out and told me to plug it in after 24 hrs to see if it would work. I did not receive a diagnosis/quote for one week and the quote to repair my Miele would have cost me more than 2 new dishwashers. What a con.

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Tim

TimSydney, NSW

  • 2 reviews

Oven fix

published

Arpan handled the oven fix repair job very well and in a timely fashion. He did not waste any time talking and got on with the job as soon as he arrived.

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Abraham E.

Abraham E.Sydney, NSW

Samsung French door Hinge

published

Had a french door hinge broken which needed replacement. I informed them of the model number and the broken part and the tech rocks up to confirm that it is indeed broken and then tell me sorry they have to order the part . They then quote me another crazy price to get the job done. Poor form and will not call or recommend them.

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Elaine

ElaineSydney Surrounds, NSW

Excellent service Arpan

published

Arpan came out last week to repair my electric oven which wasn’t working. He confirmed the element had died. Ordered the part and came back today to fix it so I am extremely pleased to have my oven working again before Christmas Day. Thank you Arpan for your professional workmanship and courteous manner in achieving this result for me.

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Phill

PhillSydney, NSW

  • 2 reviews
  • 2 likes

The Technician Magician

published

My wife and I could not get our dishwasher to work.
Arian solved the problem in less than 5 minutes and had the machine working to perfection ready to wash the dishes in no time.

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Mihailo

MihailoSydney, NSW

Arpan

published

Dishwasher was broken. Arpan made a call before he arrived. He fixed the dishwasher and explained what he was doing. The service was fast. The work was tidy and everything was checked before he left.

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Stephen

StephenSydney, NSW

Good service

published

Very pleased with Arpan and his service of our Ilve oven. The repair was not straight forward yet Arpan approached the job professionally and handled the challenge well. Costs were as quoted and he was efficient, polite and careful. Highly recommended.

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Rod C.

Rod C.Sydney, NSW

Bad service

published

The oven has broken down 3 times booked a service for the 3rd time they said around 1230pm after many phone calls it happened at 5pm what a waste of a day and who pays the money I lost waiting for the service ?

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Helen

HelenSydney, NSW

Prompt, Efficient - excellent service; will use again

published

Prompt call out - within 24 hours of enquiry, arrived on time.
Technician came prepared WITH the part required! All fixed and done in 20 minutes
No fuss, quick, clean, polite & professional. Will use them again.

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Shirley

ShirleySydney, NSW

Prompt service

published

The technician Arpan was friendly, polite, efficient and tidy. The supply of the part was prompt so that I had back the use of my oven very quickly. The notification call before he turned up was very useful.

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Page 1 of 27

Questions & Answers

Peter O'Donnell

Peter O'Donnellasked

My electric ceramic cooktop wont switch on . The wall oven which is on the same circuit is working fine..
I would like to know your rates to fix this issue. I live in Colyton 2760.

1 answer
Master Appliance Service
Company O.Master Appliance Service

Please contact our customer service on0284454000 or via our website masterappliances.com.au who will advise our current rates and availability for your area.

Anne_B

Anne_Basked

Hi,
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.

1 answer
Koceelan C.
Koceelan C.

Sorry, I am just a customer of Master Appliance Service so I will pass this message onto them. Thank you.

Russell Morris

Russell Morrisasked

Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.

2 answers
Russell Morris
Russell Morris

Still waiting for a response. My experience with this company has been disgraceful.

The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.

2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.

So after paying over $600.00 I have a stove working at 80%.

To top this off we received a letter asking for payment otherwise they would remove their parts.

Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.

DO NOT USE THEM!

John
John

Russell Morris was inducted in to the ARIA hall of fame. Not for writing this review I would guess.

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