Not able to fix both items but the oven now works perfectly
Arpan was polite and professional. Did not waste time and identified the problem and arranged for a part within a week. Only issue was that I was advised that the Company would call once the part was received to arrange installation that did not happen. Only found out about todays service as I called to chace up.
Not A SMEG authorised service
I booked Master Appliance Service because I thought that they were an authorised SMEG service organisation. They are not. The service technician had no experience with my oven - he went away to research it and rebooked - they then cancelled on the day of the appointment. When I rang SMEG they told me that Master Appliance Service were not authorised service agents. If you Google 'SMEG Service Sydney' they pop up and their site uses SMEG logo in the 'book a service' page.
I'm sorry for the inconvenience of my phone call!
I had read a couple of reviews about the receptionist and can confirm the shocking service over the phone. I was trying to explain the situation with my oven not working and asked her a question when she abruptly said "I'm trying to get there". She listed her cost re call out fees and when I told her my location she basically nosed laughed at me and told me I'm well outside their area and I'd better get on the phones and start ringing around. I live 15 minutes from Dural for gods sake - not the moon. Good chat. All the best
Rude receptionist couldn't get rid of me quickly enough
Wow. Just wow. I called seeking assistance to help me determine if it would be worthwhile to repair or simply purchase another dishwasher. The person answering the phone gave me her prices a bit too abruptly. I tried to explain that we spent quite a bit on it a few years ago, it was still under warranty but the repair required would not be covered under warranty as someone had fallen on the open door. Well, I got about halfway through this information when she cut in and said, "Well, it's under warranty." I then tried to tell her we were seekin...g assistance in making a Repair or Buy decision. We needed their help, with the very real possibility of giving them business. She immediately mistranslated that as me trying to seek a free diagnosis over the phone, saying they didn't do phone diagnoses. I just wanted help in making the decision, and they could have had my business if she had been nicer, given me the benefit of the doubt and not been so rude. Before I knew it, she said: Can I leave that will you? while I was actually speaking. A mechanic or computer repairer can give you a ballpark figure over the phone, so why can't they? She could have explained their position on such things in a much more nice manner and I would have been okay with that. But she didn't. Do yourself a favour. Don't compromise your self-respect by ringing this company and having a rude person talk to you. If the person that answered the phone today is suffering from some illness, then I am genuinely sorry for her. However, she should be getting treatment or care, not spreading ill will and likely affecting her company's success by treating people like this. I would have been prepared to pay up to $800 to get this $1700 machine fixed. Not now and not ever through this company. A bit of kindness would have gone a long way.
Rude service, job not carried out
I booked via phone, was given a time window of 12.30pm-5pm and was told the technician would call 30 minutes before arriving. The technician called at 11.15am when I was in a meeting. I texted that I couldn't talk. He texted back that if I didn't respond in 10 minutes the booking was canceled. I didn't see this text until after the meeting when I rang the technician back and left a message (he was on the phone) saying I did not feel it was fair that the booking was canceled. He called me back and berated me for leaving this message and when I t...ried to explain that I was in a meeting, timed to allow for the afternoon to be free, he told me to shut up and hung up. When I called the office they said their computer was having problems and they would call me back immediately but they did not. I am assuming the booking is still canceled and am seeking another service company. The whole thing was most distressing.
- Verified customer
Arpan is the man
Had my Smeg oven repaired by master appliance service and have to say that Arpan done a amazing job to repair the unrepairable.
Arpan was very fast, efficient saving me money in parts and labour.
I highly recommend Arpan and master Appliance Service team for any repair works, they are reliable and pleasant to do business with.
Thank you for your service
Appalling Rude Receptionist
Most possibly the rudest arrogant receptionist, Michelle. After querying the cost of the call out, which as a potential customer I’m within my rights to do so, I was rather arrogantly, rudely and smugly
told that I could go somewhere else. When I protested I was hung up on. I then called back and asked to speak to a manager.... apparently she is? So I asked to speak to an owner and I was again hung up on. Extremely poor, and if that’s how you run your business I’d be glad to pay someone polite twice as much for a call out. Save your time and go somewhere where the support staff actually have manners.
De Dietrich Oven
The element blew so we could not use the conventional oven. Arpan, who is the technician who called on us was prompt and quickly diagnosed the problem. Unfortunately he didn’t have the part so he had to order it in. He did that and returned and had the oven fixed within a week. I cannot praise him adequately for his efficient and prompt service. I would have no hesitation in recommending Master Appliance Service.
Miele Dishwasher Repair
We used Master Appliance Service as it is a Miele recommended repairer. Denise booked our job and Peter did the service, he was quick, friendly, professional and knew exactly what the issue was. He even fixed the door that has been uneven for years. Would definitely use again. Thank you!
We had a lovely gentleman over that was very professional. We was friendly, clean and punctual - everything you'd hope to welcome into your home.
He fixed the job promptly and our problem wasn't too expensive to fix. His name was Arpan. Highly recommended him and this service.
Questions & Answers
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.
Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.
Still waiting for a response. My experience with this company has been disgraceful.
The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.
2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.
So after paying over $600.00 I have a stove working at 80%.
To top this off we received a letter asking for payment otherwise they would remove their parts.
Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.
DO NOT USE THEM!
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