Terrible customer service
Booked a call for repair our Miele dishwasher that would not start and was displaying an F24 fault code that relates to heater relay fault. Technician arrived late and did not introduce himself. He recorded the details of the dishwasher and turned it on and it ran without any fault code, he commented that the relay sometimes sticks, did some more diagnosis on his computer and announced we needed a new pressure switch. No explanation as to why the dishwasher was running with no fault codes or why a relay fault code was really a pressure switch fault. Said he would text a quote to replace the pressure switch which we received six days later. Dishwasher is working fine I have no confidence in the fault diagnosis. Would not recommend them.
Very happy with the service. The technician Arpan was both friendly and knowledgeable in his work. He found the problem fairly quickly which was a relief, as the more time spent the more the cost. Great job Arpan. Also the customer service operator on the phone for bookings was professional and polite which is a good first impression. Job well done.
Job well done
Arpan did a professional job in a timely way. As well as being friendly and courteous, he took care to minimise any mess and to clean up thoroughly. Master Appliance Service was easy to deal with by phone and the technician turned up exactly on time on both occasions.
The fridge section of our fridge /freezer stopped cooling. I called master appliances who sent out a technician. He opened the inside fridge cover and snapped of one of the tabs,dismissing that “oh that’s ok you dont need that anyway” . He then diagnosed the problem and said a part needed to be ordered. The next visit was two weeks later when on top of the part we had to pay for the job to be done. The new part was installed . Two hours after I checked the fridge and saw that the fridge was still not cooling. The technician had not tested that ...the fridge was in fact starting to cool after he supposedly completed the job. I called him and said the fridge is not cooling and he informed me to wait 2 to 3 hours , by which time it was 4.30pm and that if it does not cool to call the “office” in the morning ! I called the office to complain about the service and was told someone could only come in a week. No back up service for when things like this happen, the client is just put on the waiting list again. It was one week away from Christmas and not possible for me to wait so I called another technician who immediately tested the fridge and saw that the new part had in fact not been tested or turned on . I am now trying to get a refund but the company has not answered one of my emails. I would never recommend this company.
Very disappointing and waste of time and money
I called and gave exact detail to the booking team detailing the code fault with my dishwasher, they would not let me discuss first with the tech. The technician came and charged $141 to pull the plug out and told me to plug it in after 24 hrs to see if it would work. I did not receive a diagnosis/quote for one week and the quote to repair my Miele would have cost me more than 2 new dishwashers. What a con.
Samsung French door Hinge
Had a french door hinge broken which needed replacement. I informed them of the model number and the broken part and the tech rocks up to confirm that it is indeed broken and then tell me sorry they have to order the part . They then quote me another crazy price to get the job done. Poor form and will not call or recommend them.
Excellent service Arpan
Arpan came out last week to repair my electric oven which wasn’t working. He confirmed the element had died. Ordered the part and came back today to fix it so I am extremely pleased to have my oven working again before Christmas Day. Thank you Arpan for your professional workmanship and courteous manner in achieving this result for me.
Frustrating experience: No response to calls or emails.
The site articulates "prompt call out" and "friendly service". I did not receive either one. Instead, I never received a response to my email, voice message and when I finally did get in touch I was told "seeing you got through now, what's the issue". Frustrating and disappointing experience.
Questions & Answers
Are you aware that there's a company in Perth, Western Australia called Premium Appliance Repair who have linked your good reviews to their website? They appear to be trading off your good reputation. I almost wrote your company a bad review when I clicked on the review section of their website and was mis-directed to write about your company.
Who is the manager of the Revesby office and how do I contact that person? I have left a message with the receptionist without a response.
Still waiting for a response. My experience with this company has been disgraceful.
The so called technician scratched my bench top, bent a jet on my stove then blamed me. He then crimped the gas hose and refused to replace it. He stormed out abusing me as I was questioning why I had to pay for a replacement hose. I checked the price of a hose, $15.00.
2) I rang the office, after explaining my concerns and asking for the manager, I requested a call back, I’m still waiting, she then rudely hung up the phone.
So after paying over $600.00 I have a stove working at 80%.
To top this off we received a letter asking for payment otherwise they would remove their parts.
Regretfully we had already paid their invoice, once again rude person on the phone hung up, no apologies for threatening to remove the parts. Just another stuff up by this company.
DO NOT USE THEM!
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