Always Prompt Services

Extremely disappointed. Fridge not fixed. [Name Removed] on the phone was always aggressive and all about money. I can go to a medical specialist and it would be cheaper. They won’t come back without another call out fee. Appalling.

The service was polite, precise, and extremely prompt. The woman I spoke to on the phone was very helpful and organised a repairman visit straight away and 30 minutes later they were here. The repair man, Johnny, was excellent. No fuss, no bother, just sorted the fridge issue and explained everything. Asked me to msg him later just to let him know… Read more

it was working. Fridge is running like a dream and no additional costs on me, just callout fee. Highest recommendation from me! 5 stars.

Returned an element for an oven that wasn’t required after found out there was a short in the oven. I had fitted it but visually looked like it maybe be able to be used again. Paid the postage back. Wasn’t expecting full credit but got following response from warehouse manager when asking why no refund It would be the same as going to the… Read more

grocery store and you taking a bite of an apple then putting it back on the shelf and expecting someone else to buy it. It's rude and unacceptable behavior.

It’s unacceptable to call me rude and question my behaviour when all my actions were done in good faith

Wonderful service and problem resolved – Will was very efficient and polite. Explained the issue clearly and resolved it very fast too. Would recommend and use again!

Technician Will provides great service – Service was booked and technician was able to complete the job earlier than scheduled. Explains all aspects of the work including tips for better efficiency and maintenance- Will is very customer oriented, experienced and professional, and has done a great job, I feel like I have value for money.

Excellent to deal with! – The staff were great to deal with, took the time to understand the issue with my fridge/freezer and book a time. The technician arrived on time, quickly diagnosed the issue and provided a report on the problem. Unfortunately the unit was unrepairable. I highly recommend Always Prompt Services and will be using them again.

Never Prompt – Extremely rude admin/receptionist. Having received the invoice for the spare parts days after technician had visited we paid it quickly so we could get it ordered but the admin lady would not order it until the funds turned up in their account (even after offering to send confirmation of transfer) when called the following week to get an update.… Read more

She stated it was a standard 6-9 working days instead of offering to call the supplier for an ETA or looking up a consignment note.

AVOID – The guy that came out to look at my fridge was great. BUT after he took the freezer drawer apart as a process of elimination he reassembled it then started on the fridge section. He never checked the drawer after and now it doesnt open without force. We were told that the sliders of the freezer cant handle the pressure that l was using ( in… Read more

video provided ) and that l caused the damage. l understand that the fridge was on its way out but the freezer was fine. Always Prompt with Excuses and Lies.

Disappointed with level of service for cost – Tradesperson showed up, could not figure out how to dismount dryer from wall, eventually got it down and diagnosed the fault but did not have parts on hand to repair it and then charged additional for time spent (more than the initially quoted half hour) without resolution, saying that it would need an additional quote. Overall cost of the repair… Read more

would be more than the dryer is worth with the majority of the cost due to time taken for inexpertise and being unprepared.

Washing machine repair – Thank you Will Appreciate your prompt and courteous service.We gained some valuable tips for our washing machine.We would definitely recommend to others.

Thank you Will!! – I called 'Always Prompt Services' for a problem with my washing machine. Everything was so easy and friendly starting off with the receptionist. I was sent out a great service technician called Will. He called me prior to my appointment to confirm he was on his way. He picked up what was wrong with my washing machine immediately and then fixed the… Read more

problem in a short amount of time. I am so happy with the service that I recommend to anyone who needs any electrical repairs, don't go past 'Always Prompt Services'

Amazing service – Shanan was highly professional, prompt and new exactly what the issue with our washing machine was - fixing it quickly and giving us additional helpful advice to keep our machine working better...will definitely be using APS again

Washing Machine – Craig, Thank you for the excellent communication and being on time to rectify my issue with Fisher and Paykel 8.5kg wash smart machine today. It was great that you identified the problem easily, had the part required and was able to repair on the spot. Appreciated! Carol

Dishwasher repair – Arrived on time, but needed to ask me to provide towels to put on floor under dishwasher which he moved. Left mess behind. Did not even pick up my towels which he used as he did not have his own equipment. Very disappointing.

Sam's the man – Sam repaired my dishwasher. He was prompt and very easy to deal with. Did a very good job. Definitely ask for him next time we want one of our white goods repaired. Definitely recommend him to others.

Fridge Service – Sam arrived this morning nice and early. He is a lovely polite man who quickly sorted out the issue we have with our fridge. I am extremely happy with the service Sam gave in regard to our fridge and I would not hesitate to use his services again in the future . Also would not hesitate to refer Sam. Thank you so much.

Wouldn't reccomend – Had issues with our washing machine which we self diagnosed through the LG Smart Diagnostics, called through and explained the error code and what was wrong. Had a technician booked in for the next day, a couple hours later we had a call to say that the technician had finished all his prior jobs and was in our area and would we like for him to… Read more

come to us in 20 mins, which we gladly obliged. Technician arrived and finished, and advised that yes we were correct, but he didn't have the part on him, so he'd need to come back another time, that'll be $169. The entire interaction took 15 minutes (confirmed through our home cctv system) however the lady over the phone insists that the technician was with us for 35 minutes- perhaps including the time he spent on his phone parked outside of our residence??? Nevertheless, $169 to confirm what we knew already???? Initial fee, plus the quote for replacing a single part and their time (apparently washing machine technicians run $676 per hour now) equates to just under what it would cost to buy a new machine entirely, would never reccomend this company to our lovely community, regret reaching out to them.

Excellent repair and service – Craig was on time (a little early in fact) but called ahead to let me know. Thorough job on repairing our fridge and explained everything he did as he went. Showed photos of the job done. Very polite and great customer service. Got his card so we can call him again (but hopefully no time soon!)

Bosch washing machine repair – Always Prompt organised for technician to come at time to suit me (not easy). Sam came on time, fixed issue with washing machine quickly and even happily dealt with sharing laundry with small puppy. Very happy with service provided. Thank you Sam.

Lg Fridge examination – Firstly i would thank Always Prompt Services for being prompt and communication update. The Tech that serviced my frige was Sam. He was very knowledgeable and easy to understand , explained to me what the problem was with the fridge. I just want to say thanks again Sam for your service.

Prompt repair – Many Thanks to Sam from ALWAYS PROMPT services. I had two hair pins accidently get lost in washing machine jamming up the works. So very pleased that I only waited two days for service. Sam was courteous, polite , punctual and had repair done very quickly. Highly recommend this great service.

Perfect Service – Called on Tuesday had a booking on Thursday . Sam came on time and was very knowledgeable. He had the problem resolved in under 30mins ,so was only charging the call out fee.. Would highly recommend.

Sam, a fantastic technician – Sam attended to deal with a number of appliances. Was quick, efficient & offered helpful advice whilst rectifying the issue with our fridge freezer. Thank you Sam & Always Prompt.

Save your money, call any other repair company – I had an issue with my fridge the freezer was working but the fridge was not really keeping it's temp, it was getting some cold but some parts were getting too hot and spoiling food. I called always prompt repairs and they came out to check the fridge on a Friday, after investigating I was told it's the door flap that allows cold air from the… Read more

freezer into the fridge. After agreeing I was told I would receive a quote. Later that night I noticed the fridge was completly broken now the top had zero cold and I had to throw out everything in the fridge.

This call out was on a Friday, I had not received the quote by the following Monday so I called them, and was informed it was not possible to give me a quote for some reason they had to wait 48 business hours before I could be sent a quote.

I finally received the quote on the Wednesday after making multiple calls, I made the deposit payment promptly hoping to get my fridge fixed asap. They decided to wait until the following day to place the order for the part. It was like it was no big deal I had no fridge for over a week at this stage, they dragged their feet at every step not really living up to the name. It took 5 business days before the part finally arrived.

I got a call on the Thursday this is the following week, I was told I could have a technician at my house in 30mins otherwise it would not be be possible until the following Tuesday. I was at work and would have prefered to be there in person to make sure it was fixed but was also keen to have a working fridge before the weekend, at this stage I had no fridge for 2 weeks.

After agreeing the technician turned up and my wife let him in, he spent 30mins mostly looking at his phone installed the part said it was tested and working. He told my wife to wait 2 weeks and let him know how it's going. (sure we can just have no fridge for a month it's no big deal with a pregnant wife and kid in the house)

When I got home I checked the temp on the front display and it had not reduced it was 25, I checked again before sleep and first thing the next day and there was zero change in temp. I took the shelf out of fridge to put my hand over where the cold air should be coming from and there was zero air.

I don't get how you can test it yet there is zero cold coming in, spending 30mins mostly on your phone to claim the full call out fee yet you can't put your hand over the cold area to check for cold air.

I called always prompt repair to explain that the fridge was completly broken now after their technicians had been out. I was told the only option was for me to pay another call out fee, so they can slowly give a quote and order another part, then pay an additional call out fee to see if that might fix the issue. And by then it still might not work, I don't understand how you cannot test the fridge to find the fault. What is with replacing random parts to see if it might fix it or not.

The fridge was semi working before the first technician came out after he left it was completly broken.

I'm $450 out of pocket now with a completly broken fridge, I've ended buying a new fridge. The main mistake I made was calling always prompt repairs in the first place.

Would Never Use This Company – Dishwasher showing a F11 fault. Rang this company said they could have a technician out same day. Technician came wasn’t even here 30 minutes told me the fault was a kink in the drain hose and I needed a clamp on outlet hose. Charged $174 Never given a receipt for my payment. That night put dishwasher on displays F11 fault again. Rang company next… Read more

day told them same fault had occurred. I was told would have to pay another call out fee of $29 , also for labour and any parts needed, as it was a continuation of service, even though they had not fixed or rectified the same problem. Asked to speak to Manager was told I couldn’t. Could only email. So I did. The reply I received stated the same blurb about being a continuation of service etc. etc. Also said the unit had been uninstalled when Technician came and wasn’t ready for testing or repair. Please what an insult to my intelligence. The unit had been turned off and the hose disconnected, as my son didn’t want water flooding my kitchen. Was also told in the email, at this stage, we now suspect an intermittent fault with your dishwashers drain pump. The problem turned out to be debris covering the water outlet sensor. This was discovered when my son who has Autism, not a qualified or experienced technician Googled the fault. He cleaned out the filter at the bottom of the unit and also cleaned the outlet water sensor. He removed a large piece of debris that was on the sensor. Ran the unit 3 times it never showed, or has shown the fault since. Still waiting on a reply to my email when I let them know this.