Thank You Benjamin !
We had Great pleasure to meet Benjamin , he provided excellent service and fully understood our interests and found perfect tours which made our holiday soo much better !
Thank You Benjamin!
- Verified customer
Ben took all his time to gave us all the different choices that we have and help us to choose the best option for us. He sort out our issues with the car hire because it was super busy with the holidays. He gave us lot of tips for all our road trip.
Very friendly and good at his work, I would recommend it at 100%
- Verified customer
I went walking near the agency and [name removed] took on his free time to come and see me, I really appreciate ! But he advice me wrong (as I told him I was a backpacker, I needed to choose the cheapest option). I wanted to go to the Whitsunday and he showed me differents companies but all around 550$. I thought that it was the price, and I asked for a discount. But I didn’t had any discount for the cruise and he put pressure on me regarding timing and the possibility to do it “it’s only once in your life, there is only 3 places available”. Th...en I booked for the whitsundays 3D/2n at 589$. My surprise and confusion were huge when I saw that I could do it for only 350$... (and I’ve met a women on the boat who paid that price). And even less if I went there less time... Not fitting to what I wanted or needed, obviously you need to be prepared to be pressured and be sure about the real price ! Don’t do like me, look online first ;)
- Verified customer
Great and friendly service !
We didn't plan to book anything through agencies but we ran into Milla on streets of Byron bay and that was the best thing to happen for us ! She planned the trip with us and listened to our wishes but also explained the details and differences between different trips! It was also very good that she had experienced those trips by herself before and could open up the trips even more. We booked Whitsundays sailings trip, uncle Brian's one day waterfalls trip and one day diving trip to the great barrier reef. The trips were all amazing and worth t...he money ! One of the vouchers was open dated and we only had to contact Milla and she booked it for us right away when we wanted ! Our whole journey became much more stressless and easy. A big bonus was the same language that we shared - Finnish - so it was even easier to get things organised ! :) Her enthusiasm and knowledge about the trips was great !! Good job ! :) Would deffo recommend to everyone !
Great Tours, great people!
I've booked in Byron Bay the Fraser Island, Whitesundays, the Reef Flight from Airlie Beach and the Reef snorkling from Cairns. I had such a amazing time on these places and i‘m glad that Mila told my about this! She was great, friendly and i‘m happy I've met her!! Thanks for all!
- Verified customer
Very knowledgeable and soooo helpful
We were in Cairns awhile ago and wanted to book a Great Barrier Reef trip. There are so many different options and a lot of the travel agencies just seemed to be very hard-selling. I'm so glad that we walked into Travel Bugs, the staff were all very friendly and helpful! They helped us to pick the best tour for us (I'm a diver but my partner is not). We ended up returning and booking our full East Coast trip with them!
Would give 0 stars if I could
Booked the kiwi experience bus tour with the "manager" of the store in Byron. All seemed good enough and he priced matched the quote we received from another agency across the road. We were told to "just send an email the day before we wanted to start" - it comes to around 7 days before we want to start the tour so we send an email, no response is received, we send another email and attempt to call them again no response. When arriving in Auckland (around 3 days before we want to start the tour) we go to see Kiwi Experience at their offices and...they didn't have any of our details on the system and couldn't put us on the bus. Now we may have to wait until next Friday (another 4 days in Auckland) just to start our tour. Just go direct and don't even bother with these jokers.
Want your money, think they work on commission
We booked two trips with travel bugs after happy travels were useless in byron bay and travel bugs assured us that they would help us, they bombarded us and gave us a few options for whitsunday trips and fraser island, now we have worked our way up and been on the trips, we have seen deals and spoken to other travellers about what you can do and i would wait until you get further up the coast or book online or with other people. If you are not 100% sure on the type of trip you want to do please dont go with any of their suggestions and research online all the possible trips you can do and whats best for you. Useless company after your money
Worst decision ever
I booked an east coast trip for 4 weeks. I did it with them because they seemed to be the cheapest. Made a plan and booked in. Received my vouchers two weeks later but only for a 3-week-trip. The guy who i booked with wasn't working there anymore and i had to pay extra for that one week, so it ended up being more expensive than other agency. Then they messed up the dates and i sat in Brisbane having no hostel. I would never do it with them again!
Had to sleep in the airport
Booked a trip to NZ with the (apparent) manager. Almost had to sleep in the airport the first night because they did not book the dates we had asked. Then we were told she had fixed the problem and would send us a voucher which she never sent. We almost couldn't get into the hostel to stay without the voucher. Specifically requested all female dorms in hostels and ended up in mixed dorms every single night of our 10 day trip. She only expanded on the research I had already done and didn't get my friend or I a single deal. The one trip she sugge...sted was awful! Everything was more of a hassle because of adventure bugs rather than helpful. Don't bother booking with these people as they won't save you any money and will probably mess up what you actually ask for. Would've been better off booking everything myself but she pressured us so much to book on the day. Tried to contact someone about the disgusting and horrible hostel they booked us and no one responded to me.
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