Advwin
VerifiedABN: 54636312966106 reviews
Dont buy the foldable model. It offers no support. Feels like you are jumping in mud. When you complain they ask you to send a video and then say you can't return because they have proof you used it. Frustrating and poor customer service. They offered me $10 refund.
Follow-up · Foldaway rebounder Couldn't use They asked for a video and then used the video as evidence the product had been used. They are a disgrace
Bought the vacuum dog groomer and it worked well a few times, then it stopped working. Company would not honour he warranty, in the end I accepted a partial refund because i couldn't be bothered with the hassle So but with care from this company Stev Show details
Reviews with attachments
Bought a recliner through Temu from this company and the brake wire failed in 9 months. Have had a hell of a time getting compensation from both companies. Never again using these services. Don’t ever purchase a product from advwin. Ever.
Had the gaming table 2weeks the LED is faulty stopped working and wires come out copper wires were exposed. Company just wanted to supply another strip or me keep the faulty table and get $20 refund and not have the table light up. Which is the whole point of a gaming table is thay its lights up.
Single tub- Portable washing machine 4.6kg – Delivery was super quick. Perfect for single person. Able to store in shower when not in use. Washing cycle is not too loud. Spin cycle is that little bit louder-but tolerable. The only downside is that it takes a long time to fill the tub, then having to empty and re-fill to ensure no soap residue is left on clothes. Spin cycle: having to do in… Read more
5-6 different lots as there's a weight limit and spin is not effective when overfilled. Overall very happy with purchase.
I purchased a display cabinet that arrived with a major manufacturing defect: missing pre-drilled holes on a structural panel, making it impossible to install the glass doors. Under Australian Consumer Law, this is a Major Failure. However, the merchant "[Name Removed]" repeatedly refused a full refund and gave the illegal advice that I should… Read more
"drill the holes myself" or "hire a professional at my own cost." They even claimed I couldn't return it without original packaging, which is completely false. They tried to "buy me off" with small partial refunds ($50, $70, $100) instead of fulfilling their legal duty. Total waste of time and space in my home. I have lodged a formal complaint with Consumer Affairs Victoria and initiated a bank chargeback. DO NOT BUY FROM THEM.
We purchased the Advwin Kids Montessori House Bed (metal frame, white) and had a terrifying experience that other parents in Australia need to be aware of. The frame does not securely fit a standard mattress in a way that eliminates gaps. We contacted the seller about the space between the mattress and the frame and were advised to use pillows to… Read more
fill the gaps. We followed this recommendation.
During use, our daughter slipped into the gap area between the mattress and frame/pillows, became trapped, and nearly suffocated. She had to be rushed to hospital. It was an extremely traumatic and serious incident.
A children’s bed should never require loose pillows to compensate for unsafe spacing. That in itself presents a clear suffocation and entrapment risk.
This product, in our experience, is not fit for purpose and presents a serious safety concern. Parents should be extremely cautious. I have reported this matter to the relevant Australian consumer safety authorities and have requested the product be urgently reviewed and removed from sale pending investigation.
No parent should have to experience what we went through.
Poor service and products. Bought a pump which should have been twice as good as the one I was replacing. It not only took ages to arrive, it when I installed it, it was evident it want anywhere near the rating stated. Rang and texted the number provided. No response after 5-7 days of trying. Finally they responded to my email and wanted a… Read more
video showing who knows what of a pump not pumping enough water. As it took so long for them to finally reply, I had already fixed and replaced it with my old pump ( which was supposed to be a spare). As I wasn’t prepared to hook everything up again, just to take a video of it not working, they refuse to reply emails or give a refund. Pathetic company and would steer well clear.
VERY MISLEADING, NOT AS ADVERTISED. Take note of their appalling rating before you purchase. Absolutely ridiculous bean bag sofa / chair. Child size, certainly NOT adult sizing as advertised Measurements are not even close to those that they advertise. What a waste of my time. AVOID! I’ve reported to PayPal and expect a full refund. UPDATE… Read more
19/12/25 If you’re st^pid enough to buy from this company ensure you purchase through PayPal as we did. With a threat to take it further to ACCC and the help of Paypal we were given a full refund to include postage. ALWAYS PURCHASE EVERYTHING THROUGH PAYPAL! They were awesome.
Latest follow-ups
FRAUDULANT – FRAUD FRAUD FRAUD. Chinese phone number no answer. Purchased a power washer... did not receive. No response to any type of contact. Lost $210 to them. Reported to Scamwatch.
Follow-up · Rang repeatedly when product did not come. Unable to get through. After emailing product finally arrived in good condition but used product only a few times before a component burnt out making it useless.
*Avoid at all costs* Door failed after 2weeks now doesn’t open or close at schedule times. Door jams . Advwin ( Advantage Win?) hasn’t responded despite numerous emails. Should have realised when I saw they lived in Frankston North (pines) time for consumer affairs!!!
Follow-up · Still no response from this Dandenong South company. Owners • Employees mentioned publicly include Jiawei (Jo) Li and Tao Li (ABN 54 636 312 966) sells through Bunnings avoid them the products are VERY poorly made and over priced
Item ...pool robot... stopped working after 4mths This company refused a full refund or replacement. Made all kinds of silly non professional excuses They cannot be trusted Do not .. repeat do not buy from them
Follow-up · Terrible customer service made excuses about item we sent back only refunded half of price paid The robot stopped working after less than 6 mths Advwin did not honour full refund Would not buy from them again
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Positive reviews
Terrible company to deal with - customer service is rubbish. Postage on items was $39 so when I ordered an automated dog water dispenser AND replacement filters that were suggested "often bought with this item". EXCEPT they were the wrong filters and they would not replace or refund them. The correct filters for my item were not even available for… Read more
purchase, so now I have a water dispenser with no replacement filters. Very rude and unhelpful. Don't recommend at all.
Great Customer Service – Putting the customer first in something rare, Tao at the warehouse does this wholeheartedly. The products we received were damaged and we took it back. Tao worked with customer service and provided us the replacement parts very promptly. The quality of service made up for the lack of quality. Show details
Excellent product and customer service – We ordered the height adjustable desk. Advwin advised the colour requested not immediately available. Only waited a week. It exceeded our expectations and staff very helpful. Show details
Negative reviews
Zero stars. Bought 2 sofa chairs $300 each. Complete waste of money. Astoundingly poor design and construction - the backrest isn't even joined to the side arms!!! Lean back & the back of the chair pushes out (one outright broke). Cannot believe these are even being sold. Kmart should disassociate from these companies. Disgusted.
These aren’t great at all. We brought 2 automatic dog feeders and while they worked the first time, went to use them again and one just wont push the biscuits out, at least not all the time. Its hit and miss when it works. Sounds like the motor us… Read more
struggling. Biscuit size is well under the maximum size allowed. Very disappointing as they aren’t cheap and they rank in the top 1 for some reason. Its out of warranty as i only use when we go away.
Follow-up · We ended up pulling the machines apart. One works but intermittent. The other not at all. The motor is the issue. You can hear its struggling even with no biscuits. The mechanism sounds different to the one that does work better. Basically the motor has crapped itself and failed on one and the other is unreliable and will fail too. The mobile app is good and easy to use.
Do NOT buy any of these products. Their customer service was garbage, the beds I brought for my children took 4+ hours to construct & one of them couldnt even be completed (the parts arent cut to the correct size). They then offered me a pathetic $30 refund to compensate for the $400 bed not working, and send the funds to a card that is closed. They have not responded to me since. What a joke.
Recent reviews
⚠️ Avoid this product and seller (Advwin) – extremely poor experience I purchased this bed rail set from Advwin via Temu and returned it UNUSED after briefly assembling it to check fit. It did not suit my bed, so I carefully disassembled it and repackaged everything exactly as received. After the return, I was denied a full refund based on… Read more
claims that: - Parts were missing - The item was damaged
This is simply not accurate.
All parts were returned, and there was no damage beyond very minor marks consistent with normal assembly. Despite this, Advwin provided vague “evidence” and could not: - Identify which specific parts were supposedly missing - Confirm how the photos provided were verified as my returned item
The explanation kept changing between “missing parts” and “damage,” with no clear or consistent reasoning.
Temu’s customer service was equally frustrating: - Repeated scripted responses - Avoided answering direct questions - Refused escalation until repeatedly pushed
In the end, they kept the product AND only issued a partial refund, leaving me at a loss.
⚠️ Be aware: returning this item does not guarantee a fair refund, even if unused and properly repackaged.
Very disappointing experience with both Advwin and Temu. I would not recommend purchasing this product
If I could give negative or 0 stars I would. ADVWIN customer service have been atrocious. From my experience they have no pride in the quality of products they sell. I'm beyond words for how dodgy this company is.
Brought an Advwin 14ft trampoline for my grandchildren and within one week the foam around the outer pole peeled off and the netting began to drop. My four-year-old granddaughter was injured on it. Tried to get a refund, but got absolutely nowhere. After two months of trying, I gave up. Now I will need to save for another one, but will definitely never buy from this company again!!!!!
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USE CHAT GPT TO PUSH A REFUND!!**** Brought a bird cage from Bunnings marketplace off them it rusted within 1 month actually 21 days to be exact. GUYS USE CHAT GPT!! They will try for weeks!!! To deny a refund and state their policies. This is completely against consumer laws. I pushed and pushed and pushed and eventually recieved a full refund.… Read more
Then they tried to keep the shipping. Again, unlawful even through a third party shipping they can’t keep it. I will never purchase from them again. But do not give up. Have chat gpt site your laws over and over again. You are entitled to a refund for a faulty product ! With evidence! I won and they were not happy.
Buyer beware. I purchased an item from Adwin. The product I received was different to the product advertised and they are avoiding refunding me despite the website stating that they have a 30 day return policy.
DO NOT BY ANYTHING FROM THIS COMPANY, eithetr directly or from another platform. I would give them a zero star rating if I could. My product malfunctioned after about 5 months. The company does not respond to emails. The contact phone number on… Read more
their website is only a mobile number. Nobody answers and the outgoing message is in Mandarin chinese. An instruction on the website says to send a text message - they dont respond to that either. They wont [rovide any troubleshooting tips or copy of the operating manual. I dont know hpw these people sleep at night. It is no way to run a business.
Follow-up · * The product I bought from them was a smart self-cleaning cat litter tray. * The cleaning mechanism jammed and would not move. * I tried to manually make it move, asked Adwin for some troubleshooting tips (none came), researched on internet for solutions. I ended up giving up, throwing the item in the bin and purchasing a different type of self cleaning litter tray from a different retailer.
I got the supposed automatatic pool cleaner. (Not the robot). Attached to my filter system and my pump is working very well. Checked that there was good suction and adjusted to several different strengths. It does not move one inch. Complete waste of time.
DO NOT BUY ANYTHING FROM ADVWIN! Problem after problem with this order. Firstly, to check shipping status, I had to download the Shop app, which I really didn’t like. The Shop app showed that the item is in Ireland, not Australia. There was no progress for weeks, so I lodged a PayPal dispute thinking that I got scammed. I contacted Advwin and… Read more
they replied the next day insisting that the item was in Australia, and sent correct shipping info. The shipping info they sent showed that the item had been with PFLogistics in Sydney for weeks without moving.
Kept on with the PayPal dispute because this company or the courier company they use is clearly shonky.
The item arrived late with no notification on a Sunday, about four days after I contacted PFL. I cancelled the PayPal dispute when the item arrived; they’d already issued a refund so I had to sort out new payment with PayPal (another headache because of that garbage company).
I shouldn’t have been so quick to cancel the dispute: I’ll have to open a new dispute because the vibration plate DOES NOT WORK. It turns on, talks endlessly in a Chinese accent about “Bluetooth ready to pair”, and “Bluetooth mode”, then turns off. None of the programs work, the machine turns itself on and off repeatedly, and sometimes won’t respond to any button presses. I’m out $130 for a defective piece of equipment, and my PayPal account got messed around. I don’t recommend buying anything from Advwin.
AVOID THIS COMPANY!!! They are rude, dismissive, and seemingly very deceptive. The products they’re selling, going by my own experience and other people’s reviews, ARE DEFECTIVE GARBAGE. The company must know these products are defective - how could they not? Also, given the Chinese accent on my item, I strongly believe these products are not made in Australia as stated.
NO WONDER THIS COMPANY HAS AALLL NEGATIVE REVIEWS!!!! they want to sell cr#p, poorly built,poor quality furniture that's literally transparent , could find better quality in an op shop) but KEEP DENYING REFUNDS!! I bought a couch of them which came with flat decompressed cushions, a weak flimsy and TRANSPARENT backboard... they dont list the… Read more
discrepencies of the bottom cushions and back cushions that they are a totally different material than the seat cushions in theyre web describtion. They are a misleading and shocking company which make you go MAD going round and round in circles with customer service explaining the same problem a thousand times to a thousand different people. THEY TAKE YOUR MONEY AND DONT CARE!! WILL BE REPORTING TO CONSUMER AFFAIRS FOR MY MONEY BACK. My experience with this HORRENDOUS company has been a total and utter NIGHTMARE! IM SHOCKED AND APPALED THEY ARE ALLOWED TO OPERATE THEY NEED TO BE SHUT DOWN ASAP!! BUYER BEWARE!!
Bought a pressure cleaner that claimed 4000 PSI. It was weak, ineffectual and clearly not of 4000 PSI strength. I requested a refund but was taken on a merry go round of photos and videos and eventual refusal despite it being with the 30 day 'change of mind' period. They will make every excuse in the book not to refund your goods. Fair Trading here I come.
Purchased an automatic cat litter on the 20th Nov for $237. By the 28th (black Friday sale start) same item was $397 apparently on sale but still had not been packed. Contacted Advwin and Temu numerous times. On the 2nd Dec get an email from Temu saying been refunded as Advwin could not fulfill order. They are shonky. Did not supply because they wanted more money.