AEG HK654070XB Questions & Answers

Hi mohamad m, Angela from AEG here. We are sorry to hear you are experiencing problems with your AEG appliance. If you wish to discuss this further please feel free to contact Angela at customercare@aegaustralia.com.au with ticket ref number 1332885 Thanks Angela

Sorry, I can't help with this. I think you will have to check with theufacturers, or the store you purchased it from, or get an electrician to have a look at it. AEG may do a service call for free if still under warranty. Roxie

Hi Toni We are sorry to hear you are experiencing problems with your AEG appliance. If you wish to discuss this further please feel free to contact customercare@aegaustralia.com.au with ticket ref number 1184129 Thanks Elizabeth

I have had no problems whatsoever with my ceramic cooktop, purchased in Sept 2016!

Hi I just got a new AEG 60cm hob out in the elements turn off when it's on 5 it doesn't even get hot. It has to be on 14. Is there something wrong with it already. Thanks James..

Unfortunately I can only advise you to take it to the tip where it belongs and buy locally, stick with Simpson, or Westinghouse which I regret not doing everyday !!! As mentioned before I have had 4 electricians out to see what the problem is, to no avail. I also regret paying the 5 year warranty on it at purchase point because After sales service is pathetic. They will not admit it is a Lemon and replace it. Very bad public relations. I feel so sorry for you dealing with the frustration of this ridiculous product. The advice is so true "Buyer Beware".

Hi Lou, haven't encountered this problem sorry. M

No, the problems have not been fixed. I have had 4 different electricians out to investigate the problem, everyone says something different. I asked for a new cooktop as I feel sure I scored a "lemon" but have been refused even though I paid extra insurance on it. Don't be fooled into doing that either !!! Pity you did not read the reviews before your purchase, I fear you are in for a miserable, frustrating time with your AEG cooktop. Wish I had bought a Whirlpool, or an English model or anything but this pathetic heap of nuts and bolts.

Hi, I find that you need to keep any utensils, splatters or spills away from the controller touch panel. It seems to switch off if it senses things left on the panel after a few beeps. Apart from that it's a big step up from what I had. The timer beeps could be louder but that's only a minor thing.

Spare yourself the angst and agony every day you cook and don't buy this product. It is the most frustrating peace of metal I have ever seen, it belongs at the tip. It turns itself off regularly in the middle of your cooking cycle, which of course interferes with your timing of things, the sliding temperature gauge is frustrating as it can take ages to get to the temperature you require going up and down the number slide, it locks itself "off" in the middle of cooking. Be wise and spare yourself the utter misery of dealing with this cooktop. I was convinced I had a lemon with this cooktop, had 4 different electricians out (all sent by AEG) who kept telling me It had the wrong part in it , they replaced it 4 times with different parts, all supposedly the same part, to no avail, what a nightmare. Buyer beware !!!! Buy Australian.

Hi Anne,

Avishek from AEG here.

AEG will be able to assist you with this query. Can you please email me your contact details at customercare@aegaustralia.com.au attention Avishek ?

We look forward to hearing from you soon.

Thanks

Avishek

Hi Anne, I haven't had any issues. Warm liquids (spray, spatter, drips of water) on the control panel will either register as a touch or cause the unit to shut off after several beeps. Handy if something is starting to boil over. Inconvenient if you have 2 or 3 timers set.

Pros: Good heat control, lots of heat range. Timers and a good layout for different size pots/pans. Easy to clean.

Cons: Audible alert is a bit quiet if you're not nearby. Child lock is a bit difficult to unlock sometimes unless your finger is in exactly the right place.

On the whole I'm very happy with the product and performance.

Mick

Agree with Jane. We bought two AEG ovens, a dishwasher and induction cooktop. 3 months of use and I am sitting here with a dishwasher that will not turn on (waiting for almost a week for a technician to turn up) and a cooktop that hasn't worked properly for 2 months...keeps turning off, won't turn on, alarms going off in the middle of the night. These products are RUBBISH!

Hello Louise, I also have awful marks on my cooktop after use. I clean the glass with a product called Cerapol which you can obtain from the supermarket, you just need a small amount and it works wonders, unlike the pathetic product you are cleaning. I can not imagine how this cooktop made it to first base through the testing system that should be used on appliances, let alone reaching the sales shop floor for the unassuming customer to purchase. I sympathise with you having wasted your money on this heap of junk.

Jane.