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AFG Home Loans
2.4 from 60 reviews · View Statistics
Listing monitored by AFG Home Loans

Reviews

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Matt H.
Matt H.Hunter Region, NSW

I will never recommend or use them ever again

published

Awful and inefficient practices, unwilling to provide correct statements or loan discharge figures. Loan payments taking 7+ days to "clear" and being told refunds after loan discharge will take 3-4weeks

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Leanne
LeanneSouth Australia

Don't bother

published

Took out a loan with them for $347,000, but we don't have access to the full amount. Going to the ombudsman and hopefully we can refinance and have nothing more to do with them.

Incentivised Review No
Loan TypeVariable Rate

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0.0
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Sam
SamSydney, NSW
  • 2 reviews
  • 6 likes

Very poor customer service

published

I am an AFG home loan customer. Due to COVID I was in hardship, I requested AFG to review my request to pause the repayment for 2 months. Didn't get any support at all!

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Professionalism, Quality, Responsiveness, Value

published

Big thank you to Mohan for for his assistance on helping me receive a loan approval within 1 week. I highly recommend Mohan and his team to everyone. Big thank you again!

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Ujwal
UjwalGreater Melbourne (Outer), VIC

Worst decision of my life. Stay way and save your self from depression

published

The transparency and practice of this company is borderline unconscious misconduct. I am currently trying to doo a partial discharge of my loan which will reduce the balance of AFG by $110k but they are saying that they will not discharge my loan which I am currently servicing easily. My settlement is in a few weeks and they have left me absolutely no option but to discharge my all there loans from them. Funny how they don't want my business and would rather I discharge 3 loans instead of one. This is beyond my understanding and feel like they are purposely trying to make sure my settlement does not proceed. I will be making sure no one in my immediate contact EVER deal with these guys again.

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Next

Easy to get a loan with but it is hard to get out

published

I have been with AFG retro for more than two years. They offered low rate but then didn't adjust on going rates promptly when the market rate was dropped.
And now I want to refinance to a different bank. They kept me for a long time more than a month for a discharge date. And when it is close to the discharge date, they sent another email to move forward 12 more days.
I called the client service team and they said that the original discharge booking date was cancelled without a reason noted.
It is ridiculous.

Helen

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Griffin
GriffinPerth, WA

Great to begin with, horrible afterwards

published

Easy to get a loan with.
Terrible if market conditions change.

If they review your rates when RBA rates change, don't expect a reasonable outcome. 0.05% offered vs 1% on their competitors.

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Customer Service
Sheree C.
Sheree C.Greater Melbourne (Outer), VIC
  • 2 reviews

Administration is terrible

published

Their LMI fees are great and what not. So the savings side fantastic. But their admistration is ridiculous. Everything we have had to sign had to be done again. And when it was redone we had to wait weeks for the process then redo it then wait weeks again! We have builders waiting for money to be released and the bank is taking their sweet time. As soon as we can we are refinancing with another bank

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Thanks AFG - good and simple service

published

We rolled over our finances into a single loan and received prompt and personal service.
Online facilities are easy to use and any queries have been resolved quickly - thanks AFG

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Dianne H.
Dianne H.
  • 3 reviews
  • 2 likes

Cookie Cutter Approach and No Customer Service

published
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Customer Service
Mark
MarkSouth East Queensland, QLD

Warning! Revoked finance after formal approval.

published

After receiving approval for a home loan, 30 minutes before close of business on the last day of finance. They decided to revoke the approved finance 3 days later, after the contract had gone unconditional. Did not give us an explanation. Left us in a legal battle with the seller. Absolutely horrific.

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Jared
JaredGreater Melbourne (Inner), VIC
  • 7 reviews
  • 1 like

AFG Home Loan Edge

published
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Michael
MichaelSouth East Queensland, QLD

Excellent lender with great service

published

AFG have been excellent to deal with over the past couple of years. I have now changed back to a major bank as I need more features with my home loan due to living in a remote area. If you’re looking for a simple great value home loan with excellent customer service you won’t go wrong with AFG. They have also been excellent with the discharge of both my mortgages and very quick with the release. If I ever look at refinancing my properties again I will definitely come back to AFG.

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Can't even do a pre-approval stage properly

published

I have gone thru an agent who did the processing recently for an AFG loan and luckily escaped from the unforeseen problems. I have given all documents correctly on time and agent did a wonderful job to send to their topline such as BDM, unfortunately, this BDM and toplines are utterly hopeless because whenever I send their requested docs latest I have to wait for 2 weeks for a reply and on a follow up the reply will be your docs are not recent , send the latest again and repeated for more than 3 times and finally I fed up and send just stop it. The later agent agreed you are not the first person having this issue, and my question was why you referring this irresponsible lender.

Incentivised Review No
Loan TypeVariable Rate

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MDM
MDMVictoria
  • 2 reviews
  • 1 like

Horrendous service and woeful organisation. Keep away from AFG!

published
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AFG Home Loans
Dean T.AFG Home Loans
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Read more reviews - page 2

Questions & Answers

ShaneH
ShaneHasked

Can you please advise when you will communicate your decision on the current rate decrease from the reserve bank?

2 answers
Joseph
Joseph

They haven't passed on anything but are constipating on it...!!

AFG Home Loans
Dean T.AFG Home Loans

You can view the latest rate movements in relation to the recent RBA decrease here - https://afghomeloans.com.au/afg-home-loans-rates-reduced/

Get an answer from our members and AFG Home Loans representatives

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