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Waste of time
I contacted AGL at the end of October 2019 as I wanted to move away from Origin (gas) and Click Energy (electricity).
AGL at the time was offering a plan with a $75 credit on both accounts and a google home mini.
After receiving confirmation emails from AGL I waited and waited for the Google Mini to arrive. Eventually I contacted AGL in December only to find out that:
1) the google mini was discounted and no longer available;
2) my gas and electricity accounts were still managed by Origin and Click Energy.
In January 2020, after complaining, my application was escalated to AGL management (Yasmin first then Elizabeth).
- Verified customer
The Worst Energy Company Ever
If I had any choice, I would never go to AGL Energy however I was building my house through Simonds Homes (another poor company). They imposed this installation on me. I didn't had a choice to choose an energy provider. While looking at reviews of the AGL Energy, I am sure a commission might have offered to Simonds homes otherwise a sensible company would never go to these kind of energy provider.
They charged me $600 for the connection fee whereas other providers I called would charge me 100% less than $300 for connection fee.
Please stay away from this energy provider as they might fascinate you but they are the worst and ripping off their client.
You would think that with the price of power being so high customer service would be number 1 priority.
I received a letter about three weeks before 20/2/2020. The letter stated my power would be interrupted for approximately half an hour on the 20th because they were replacing my power box with a new , more accurate digital power box.
Today is 23/3/20 and I have not seen or been notified as to why they haven't replaced my power box. I have emailed and nothing.
Avoid.. Leave.. Stealing my money!!
I have been with AGL for 8 happy years for both my gas and electricity account. It was brought to my attention by my neighbour that we have been paying each others bills as our metre numbers have been mixed up on the bills (his have been higher than mine). I rang AGL on numerous occaasions to fix this- the first lady said that that I have over paid by $300 and a credit note would be issued. Fast forward a month and I hadnt heard anything and my bill that was put on hold was taken from my account. This morning I was told that a new rule was bro...ught in and that we can only fix problems going forward- they cannot give me a credit note for the 18months I have overpaid them. Moving providers. AVOID AGL at all costs..!!! Disgusting, disgraceful behaviour.
This company does not deserve a one star review - appalling
I have been facing difficult financial times as I am waiting to be paid from my workplace. I called AGL on the 6th March to say I needed a bit of time to pay and a payment plan was set up on the phone for a direct debit to be taken from my account. I then received daily calls from random AGL consultants whilst at work, and I told them a plan had been set up for the full payment to be taken out of my account on the 17th March 2020, I still received calls to pay after explaining. Once again they called on the 16th March and I was furious, I asked...to speak to a Manager and I waited for a good length of time. The Manager apologised and said it had NOT been set up correctly/actioned by the AGL staff member, but she could see the notes. The Manger requested I pay it immediately, and because of their incompetence, they would discount me $100 off the owing amount. I paid the $521.83 requested whilst speaking to her and provided her with a Receipt Number, she said there was nothing else for me to do, and my account was now all paid. I have just went on to my bank online and they have taken an extra $621 from my account. Disgusting, I am appalled to be dealing with this incompetent company!!!!!!!!!
Not good AGL
My friend just opened accounts mistakenly under my name with AGL on 16/03/2020, then stupid story starts. I don't know why AGL sent 3 bills from 06/06/2019 to 29/02/2020. really disappointed as i have been used energy Australia since 21/02/2018. Why they sent me stupid 3 bills which i havent used with AGL??? And trying to disconnect with this company but they are keep changing and trying to not close this stupid account. As u guys can see i have paid energy Australia all the time. Finally I figured out that the bills provided by AGL with NMI number is wrong one not my NMI number so the resolution staff sent me a confirmation email. But still can’t figure out what are the agl thinking about, really disappointed l!!
New customer. Builder had us sign forms for connecting AGL electricity and gas. Try and call them and you will be disappointed. You get “little Miss happy” telling you how they are a proudly Australian company then you’ve bounced around the Philippines for 15 minutes talking to people who haven’t got a clue what you’re asking. Then once you’re sick of waiting listening to bad advertising, you hang up. Then you try their so-called online chat and get connected to an automated computer. Then you check the website look at their so-called executive...group, none of whom have any contact details so you can’t get to them to tell them what you think. This is the best way. Tell everyone else. I would never deal with this company. The minute the building is finished I will be moving to another provider immediately.
The worst customer support
Don't have energy to write the details. But if you can stay away from AGL, do yourself a favour and don't do any business with AGl. Messy and fraudulent help from Customer support team. -5 Stars.
Same on you!
Stay away from AGL
Downside from 5 bedroom house to 2 bedroom house ! My electricity bill never paid more then $400per quarter! When I move to a new house whith AGL my bill was $608 for 59 days !! Try to talk to them but no customer service ! Try to go back to Alinta
Get treated like rubbish if you cancel
Connecting and disconnecting through them has been a nightmare.
Decided to transfer and go elsewhere due to over priced auto payments that they wouldnt modify, only to receive a phone call on my weekend from a rude sales man trying to get me to change my mind.
Get treated like criminals
BEWARE for those who cannot make a payment on time, you will be faced with threatening sms, calls and email messages DEMANDING that you make a payment or else. Been with AGL for sometime now but recently had a problem with work payroll which prevented me from paying bills at the time including AGL, gave them a call in this regard and their response was basically, WE DON'T give a **** pay us or we take you to the cleaners. Had to block their calls for a fortnight as they would not stop hounding me for payment and unsuccessfully negotiated a repa...yment date, keep in mind when i called them i could not understand the Indian lady, she did not understand not one bit of English and had to ask for their supervisor who was just as bad as she was. All in all AGL has no sympathy when it comes to a point in time where you cannot pay your bill on time and ever since then i have gone over to Origin whom have more flexible options than these w***kers, sayonara AGL - your once faithful customer.
Worst service. I have called 6 times, still no electricity. There is no communication, I have to start again every time. After escalating this matter, If my electricity isn't connected tomorrow then I'm going else where. Horrible experience.
- Verified customer
Not connected on time, continually denies payments have been made and demands payment regardless of being given proof, excessive priced bills. Would not recommend or use in the future regardless of their advertised 'benefits/ perks'.
Took money from my card without my permission money owe to me
Hi I am going to change gas company cos agl took money from my card without my permission and I had cancel my card so they don't keep robbing me. Worse ever gas company don't waste your time with paying gas to these money hungry people and worse customers service they don't listen .
AGL is expensive compare to Other providers
On April 2018, I moved to my new apartment with my partner and signed up with AGL for both elec and gas. We have noticed both elec and gas bill were much higher than we used to pay. Then I contacted AGL and got told that this is normal because I moved to a new suburb, the rate was different between two suburb and as well as the building. A few month later, I did a rate comparison online, and find out I could save more than $100 dollar over a quarter by changing to another provider, so I did. And I have just received my GAS bill from the new provider - it was 80$ less than AGL over the same period (Sep-DEC). I would not recommend AGL. And do a comparison here https://www.energymadeeasy.gov.au/ to find out if you could save some $.
More expensive then any other provider and shocking customer service DO NOT SIGN UP WITH AGL
I have never had a $600 quarter invoice before IN MY LIFE! I called and they did not care, I offered a payment plan and they would not accept. They keep emailing and texting from a no-reply address and phone number so I am unable to communicate to them in writting. I looked into another provider and turns out AGL rates are so expensive so I switched. Still unable to contact anyone in writting about a payment plan, I didn’t even get a full copy if the last bill just an email saying it to was close to $600 - all support when I call is overseas.
horrible company ever.
Do not buy gas from this company. I have booked on 17/02/20 to my gas to be connected on 21/02/2020 when I have moved house, on 21 the gas was not connected and calling the customer service they told me to call the company that does the connection. It is not my problem with the company that connects the gas, I have dealed with AGL and not with the other company. I dont have gas in my shower and stove. I will pass all the weekend without hot water. After connecting the gas, I will change the company.
We transferred our service (Gas & Electricity) when we moved over a year ago. A few months later, we decided to invest in solar panels to help offset our electricity costs. After a few months, I noticed that we were on a 'Business Solar Savers' account. I learned that the previous owners of the home had their own business. I requested to change to a residential account instead, as we do not own a business (which included emailing through a requested rates bill on 02/07/19). It took over 7 months to complete this change, due to Energex not ...visiting our house to read the meter (?). This was extremely frustrating, as I was told back in July or August 2019 that the change was effective. It was not. To top it off, I've just received a new bill via email for 1 month with new charges. The bill was for $593.24, and I noticed that they had changed our energy plan to a 'Standard Retail Contract.' Previously, we were under a 'Business Solar Savers.' I have called again to have this rectified to a 'solar saver plan', as it does not make any sense. I am awaiting a response from the billing department. Very time-consuming and frustrating experience lately.
overpriced and understaffed
We have been with AGL for a few years now. Anytime we need to inquire about anything it is either we talk to someone on the phone who is speaking such broken english that you get 1 in 3 words. Or if you use their typed assist online it is so slow that we get so frustrated I am amazed a laptop hasn't gone flying yet. Getting solar installed in a few days so hopefully we will be paying these LEECHES next to nothing from now on. Thank you The Australian Federal Government for selling off our power grid and letting overseas Monopolise our infrastructure. GOOD JOB IDIOTS!!!
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Questions & Answers
Do you receive a discount if on Newstart
No this is not only if you start new. Everyone that joins gets to be part of the Agl rewards! You can get as many discounted gift cards as you want!
Jayden Y.AGL Energy
Hi Karen, you absolutely do! Our customers eligibility for specific plans doesn't depend in any way on their financial situation. You can find out more about our available plans here: aglener.gy/Plans. Kind regards, Jayden.
Hi, Can anyone direct me to the time of use details for AGL. I cant seem to find on their website the times and rates.
If I join AGL on a single rate product (assume United distribution area), then over time, decide to add controlled load to my metering configuration - is my original contract terminated and do I need to start a new contract OR, will I automatically be moved to the Two rate product?
Assume I'm on Essentials Plus.
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