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Horrid and try and trap you when you want to leave...as you will
Had Gas and Electricity with AGL for years. $$ kept going up so i decided to check around. Found cheaper plan so initiated switch. Some call centre girl then rang to offer me a credit if I stayed with them. Quoted me some rates and put pressure on. I didn't have new providers rates with me but she assured they were "best rates in market" so i agreed to reverse previous transfer and stay. On checking new provider rates when i was in front of computer....discovered they still much cheaper....AGL rep lied!!! Electricity transferred OK to new provi...der...AGL has transferred the Gas back despite me calling twice and saying I 100% DO NOT want to stay with lying, cheating AGL. Now initiating a new transfer and have a meeting with journo from Ch7 on Monday. Do not trust these guys. Underhanded.
They can't even give me an estimate timeframe to upgrade my meter.
I upgraded my house’s power to 3 phase. The electrician and Energex did their part, AGL was supposed to have upgrade my meter at the same time but haven’t done so. The solar company is all booked in to install my solar that took two months with the Covid-19 stock shortage but can’t complete the job without AGL upgrading the meter. I called them 3 times and every time they say “we have sent an email requesting an urgent job and that I will receive a confirmation email and SMS confirming the date that the upgrade can be done ”I have not received ...anything and nor can they confirm when the meter upgrade will be done. I am so disappointed, just give me a date and time so that I can call up another provider that might be more responsive should you not be able upgrade my meter before the Solar guys do the installation.
Faulty Bill every time....
I took AGL connection for Gas and electricity in Feb20. and since then every time i received a bill, it's faulty ( readings are way higher than actual use).
Every time I need to send them the correct meter reading photo and get it rectified.
Now they did the height of crookedness, I left the unit in Nove20 and send them final screenshots.
Even after that they first sent a bill with higher readings without checking the actuals.( without visiting unit)
I called them again and sent the new readings with pictures showing timestamps as evidence.
They corrected the bill with new readings but now they added my last bill again (which I already paid in 22sept20).
Very very bad service and system
Very bad service. Online account not working, can't see my bill. Called them multiple times across different days, to just ASK FOR MY BILL and can't get it. Been talking to like 5-6 staff and none able to solve my problem. Just keep diverting to another person and each time have to wait long on the queue. When I finally receive a letter from them, it's a warning letter saying legal action will be taken in 3 days (and I still can't see my bill)..... I'll never ever use AGL again, extremely disappointing and annoying.
Terrible and morally bankrupt.
Signed with agl on fixed rate and 17 cents input tarrif. The day after my account became live I received an email telling me I was on exorbitant time of use tarrif, tried to talk to AGL but that was like pulling teeth, made a complaint through the NSW ombudsmen. Surprise changed me back to what I signed up for but the web site and app will not give me usage or generation as of the 11th November . I do believe they are trying to fix the issues but still a bit ruff to have to go to ombudsmen to get what you signed up for.
Change To origin about 3 weeks ago we had been loyal customers with AGL for about 15 years. We are still waiting for final payment of our credit refund grubs to the very end do not go with AGL !!
$$$ to cancel gas!
Advised AGL that gas was no longer required. Response was it would cost around $1400 to remove meter. Some time later, I was advised that was incorrect, and the removal fee was around $800.
After checking on the internet, quite a few posts indicate people had paid the $1400.
Spoke to ombudsman. Problem resolved. No charge, and the meter remains!
Few months later, a bill arrives for the "householder", with billing for a supply fee only.
Spoke to ombudsman again to get that matter resolved.
Bottom line. Do NOT trust AGL to do the right thing by you.
I put on the power at a small (120msq) temporary commercial premises. I gave my business details to AGL. Rather than receive the invoice in my company name, I received a "energy consumer" invoice for almost $4k, for a period of 2 months. I spent hours and hours of waiting on the phone to be helped -only to be transferred or told the wrong thing over and over. The power supply was fine, no dropouts. But the ease of service was deplorable.
I just joined
I have just changed providers, buy all the reviews, I have been reading, im not impressed,I will see what happens with my bills, and take note always read your gas and power, and make sure there not doing estimated readings i will rate Agl when I see how this company performs if im not happy I will let you all know,most of these reviews are negative,and how they treat people when there going through enough with the stress of loosing there jobs,and having to be put through all the pain of getting refunded there own money,I think I have made a big mistake joining AGL I hope not,I was put on to this company by those company's that can give you a better deal
- Verified customer
Switch to another provider NOW!
Called AGL customer service and mentioned that I am reviewing my energy plans. I used the energyswitch.service.nsw.gov.au site as a comparison and did advise the agent I will be saving $142.27 for the uploaded bill if I switch to another provider displayed on the nsw.gov.au site.
The agent was happy to say AGL can better that and wouldn't want to lose my business. Ran through the Essentials plan which is new - I advised the agent I am currently on the Essentials Saver plan. The agent said the Essentials Plan is new and cheaper. He sent me the d...
WORST energy provider and totally misleading
Forget the promises about giving you extra time with your bills or caring if you are in financial distress!! Not the fault of the person on the end of the phone but the company is all about ripping you off!
Changing energy provider
My wife and I have been customers of AGL for 15 years and we direct debited 50 dollars a week towards our power bill . We were over 1000 dollars in credit and both of us had lost our job through corona virus so I requested a refund from AGL .They made us jump through hoops to get refund asking for 10 copies of bank statements as proof of payment took a month to get refund. Moved to Origin energy much better provider
I have both electricity and gas with AGL. Their billing has been fair and allow me to transfer electricity credit onto my gas account. I have been with them for over 10 years and have been happy with their service. The online chat service Also allows issues to be addressed very quickly and efficiently.
Do not sign up for any offers or bonuses they claim to offer. After signing up, you'll find no bonus ever gets passed on. After multiple phone calls and being pushed around to different companies; they claim that as it was not done "online", the offer is not valid. I did sign up online, and when I asked them how i managed to sign up then, they could not offer an explanation. Pretty much just a case of their word against yours.
I think they hope most people will just forget/give up on claiming the offer. Not impressed!
Changed pricing without notice and play stupid
Obviously changed pricing because with lesser consumption the electricity bill was 50% higher than the least quarter. When I called they just played stupid. They app said I used less, my meter shows less consumption but the bill is higher. The worst part is they play stupid. Can't recommend, avoid.
After years I have no choice but to leave AGL
The first inkling I had something was wrong was when I received a final notice from AGL regarding an unpaid bill. As I had not received a bill prior to the final notice I looked at my last account to discover that they were still charging me for electricity at my old home after I had left there more than two months before. Not only that but they had a direct debit authority to pay my account. The AGL website naturally makes it difficult to find contact details but I telephoned the company on the number suggested when I found it, to be told I ha...d come through to the wrong dept & that I was being transferred. I was then promptly cut off. My next call is to the ombudsman & the following call to whoever I choose to be my next provider. Don’t use AGL, the company has lost all interest in customer service.
AGL couldn't care less
I have been a customer of AGL for 25 years plus. In a recent dispute about attempting to obtain a refund for a bill that was paid twice I was shocked and amazed how AGL did their best to make the refund impossible to obtain. It was their attitude of not caring less that makes me wonder who is running this company. I have changed my provider and would encourage others to jump ship. No surprize that there are so many negative reviews about this company. Dr Ivor Zetler
delayed me for weeks so that they could connect me at their new higher than quoted prices
Signed up weeks ago, to go from origin to AGL then finally get notification overnight that I'm now connected and then shortly afterwards get notified that their rates have increased from 31 to 39c/kwh.
Obviously the delay in getting me connected conveniently coincided with AGL's new higher pricing which just so happens to occur on the very day that their new pricing starts. Come on
Sneaky company. My bill up 21% and they want 30 day bills
AGL treat loyal long term customers like idiots. These money hungry grubs have increased my Electricity bill by 21% this bill so I went to iSelect and found a cheaper supplier. PLUS these GRUBS put me on a 30 day billing period without my permission. I had to spend MY TIME to revert to 90 days. The Directors should be sacked and asked to hand their pay back. Be nice to the customer, do not take us for granted. I thought Telstra and Medibank Private were horrible. No wonder the AGL share price has dropped FIFTY PERCENT. You want us to pay for yo...ur poor performance on the ASX. Employ smarter management. Ooooops, can't do that. Yeah right. Instead, lets slug our dopey customers. They will not notice the 21% increase....ha ha ha ha ha ha. My A/C no is 7060705949
Failed payment for first time in years, sent termination email.
Been a customer for a long time and pay my bills every month to get the pay on time discount. I paid my last bill on the app and didn't realise it failed until I received this month's bill with the overdue amount. Queried it over the weekend and was waiting to hear back when I received a email saying they were terminating my contract. Unbelievable. I pay every month on time, and the one month I accidentally miss it I get hit with this. I ring this morning and am made to pay full the amount not the pay own time amount even though they saw paymen...t was attempted on time. I am currently looking at other providers and will change even if costs a bit extra due to the government stopping the pay on time discounts. What a joke you are AGL to treat a loyal customer this way.
Questions & Answers
I looked up ownership of AGL and it said they were Australian owned.as a loyal customer of AGL I have been with them for 15 years.Being in credit I asked for a refund as my wife and I were made redundant due corona virus..The grief they put us through was unbelievable we have since moved to Origin Energy for a company that is Australian owned is a disgraceful behaviour don’t recommend any one dealing with AGL
Question regarding AGL controlled load time or clock?
I know the AGL controlled load is available between 1am and 6am, but how do I check the hours my meter is set to be on for during the controlled load to run a storage hot water service.
Looking at my AGL bill it appears to be on for only 2 hours, from 1am to 3am.
The meter is an Atlas Mk7A.
Occasionally we run out of hot water, I know I can press the green boost button.
Why don't AGL care about their customer service record. Are they arrogant enough to think that, as a previous default supplier, they don't need to retain customers?
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