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- Verified customer
Check out deals with comparison sites first :)
I've had AGL for numerous homes/investment properties over the years. Did a comparison today, I would save around 25% of the bill on one account alone. When I rang AGL they didn't offer me anything like that competitive rate could only tell me about a new plan that would save me money from now on. I asked [name removed] (Resolutions area - excellent at his job), why hadn't I already been informed I could be saving or better still be transferred across to this plan automatically? He wasn't in a position to answer. The guys at the top make the ...decisions- its just the same as the banking industry/real estate - "BUYER BEWARE". It really pays to do a comparison, like me you could find savings of over $112 per quarter per property - that really adds up.
AGL poor quality with customer satisfaction
My bill just doesn't make no sense!!! And nobody tells me nothing about why my bill is so higher than before! I used to pay around 300 dollars every 3 months and now i am paying 300 dollars EVERY MONTH! NO MAKES SENSE. I talked with at least 5 people from AGL and nobody fixed my problem, I don't know what to do. I am just looking for another company that is better, has a good price and respect the client. I hope that they can help me about this soon as possible as I need to pay a so expensive bill. I believe that this is a poor company that doe...sn't care about the customer and it is only interested in the money. I just want to they can open a investigation about this, my house has only one bedroom, only my husband and I live in the house. And we work and study all day! We just arrive at home to sleep.
- Verified customer
Serious account safety issue
Had AGL for few years for my property and recently put the property as investment. When the tenant moved in, they incidentally request a provider transfer( which they been noticed that electricity stay under my name). On 07/07/20 AGL accept the transfer request without my permission( Not even have any contact with me). How this happened? Is that mean anyone can takeover or transfer my electricity provider away without my permission? I believe it is a serious account safety issue and it may become a LEGAL ISSUE!
Makes no sense, poor service
I Received my quarterly a/c from AGL a $1200 Bill when previous a/c's
have been around $300. Bill included several adjustments dated back over 12 months since I moved into the house which didn't make any sense. I have rang customer service twice now. Just received another a/c after investigation saying they made an error reading the meter; no phone call to explain anything or how it occurred; really poor!
Resolutions are a joke.
Had gas and electricity hooked up to our house after we purchased it in November. There was literally nothing plugged into our house as it was taken back to the studs. In March our meter showed we used over 600 kw in 17 days. Called and spoke to resolutions and was told I didn't know how to read my bills and it would even out the next bill. Next bill comes and is over $200 just for electricity. Again told it was because they underestimated last bill so that's why the bill is so high. Explained I didn't understand how we could owe so much wh...en the house didn't have a single appliance running in it the month before. Was flat out called a liar and asked to tell the honestly what we have running in the house during the renovation. This month our bill again is well over 200$. I checked the reading and they under estimated. Our meter is showing we have used over 1100 kw in 30 days. Call and speak to resolutions again and told I don't know how to read my meter or my bill. I enquire about having someone come and test the meter for efficiency and told that would be a waste of time and would cost me 500$. Not once during the 4 calls I made asking about my bills did anyone suggest any options to troubleshoot our appliances or meter. I called endeavour and within a few minutes they have suggested 2 options on how to figure out if my meter is faulty without spending 500$. 2 weeks of daily recording of my meter and my general usage and control load jumping 300% than previous days it appears my meter is infact broken ( like I have suggest the last 4 times to resolutions). Call again today and speak to resolutions and am told that I again don't know how to read my bill. Also was told they would hang up on me because I asked them not to be condescending. After again explaining that our meter is showing we have used over 1100 kw in 30 days for 2 adults and 2 kids under 14 months they acknowledge that there is a problem and say they will send someone out to check the meter. UPDATE: Endeavour confirmed our meter was infact faulty. 5 different resolution team members all told me that the bills were high because of appliances. I honestly believe they knew there was a problem with my meter but thought I'd they could convince me it was us they would get to rip us off.
The worst electrical company ever
bullying, incompetent, un helpful, staff have no care ,staff are inadequately trained ,hung up on threatened with disconnection, cancell appointments continually. Don't ring to ask questions they forget just cancell on you. Three months to fix there mistake. Cost me a lot of money and no hot water. Dealing with complaints department but staff keep ringing wanting money explain what's going on . Then email., phone calls t xt messages . They don't care about customers they just don't care.
2/10 customer service
Pushy and inexperienced staff
Gas installation took months because there was "miscommunication"
There is no follow up or anything and I had to call through severtal departments just to get the answer I needed. Things just esculate until it is priority.
Too bad we dont have a choice and the government is subsidising them.
Worst experience with customer rip off bill
Worst experience with customer rip off bill
Worst experience with customer service..they have to train how to speak with customers.Bill rates are rip off better stay away from them..
I should give them 0 rating if there available.saying that 50% off from bill but they not adding card fee,admin fee,adds up price more than usually and then reduced.people the not thinking just concentrate on discount price.but end up been rip off.better stay out
offered one deal, but charge you more!!
I spoke to a AGL sales guy online who offered me a good deal.
16cents off peak
80cents supply charge
I get the bill and its
16cents off peak
$1.10 supply charge
don't trust them. Even have proof but still deny the quoted charges
Not honouring quotes from Australian Energy Regulator website
Obtained quote for AGL Residential Solar Savers Online plan from Australian Energy Regulator website.
Went to signup with AGL, plan not there. Contacted AGL who told me no such plan exists.
I offered to send them the quote from the Energy Regulator website, they were not interested.
Spoke to 3 different people who just gave me the run-around and no similar offer, infact each person repeated the same offer from their website and could not even provide a competitive introductory offer to win our business.
It seems to me AGL has a standard set...of plans regardless of offers they advertise or publish on the Australian Government Regulators' website. Based on my experience (on 3 different calls) AGL staff were not interested in the quote I received for their service and had no ability or desire to either honour the quote or provide a similar offer.
Give me a bill PLEASEi had some solar panels installed (
I had some solar panels installed by a 3rd party . I required an invoice to gauge the savings. The meter was read on 16th of June but I still don’t have a bill.i have spoken to 3 people from various departments and have been fed conflicting reasons from the account is on hold while it is investigated , all seniors bills are held up while the $200 govt handout is applied correctly . All my neighbors already have their bill with the rebate . They now tell me it will be sorted in a few weeks . The supervisor I spoke to said she couldn’t help . Do not deal with with these people you will get no satisfaction
$50 Promotion -Non Existant Customer Support
I transferred my gas and electricity to my new address in March and was promised a $50 Prepaid card for each service under their promotion. After numerous emails I finally received a card for the gas and when I queried the whereabouts of the electricity card was told that it wasn't listed. I'm so fed up with their excuses I'm seriously considering signing up with a new retailer. Do not believe what their operators tell you they only want pass the problem to another department who also don't want to deal with it. Shame on AGL for treating age pensioners this way.
The worse experience ever!
Ordered AGL rewards online, but it shows insufficient value when I tried to use it in the shop. Tried to ring rewards team, the lady named Mandy hang off me before I finish my words! Does NOT letting you talk!!
Internal errors every quarter had to call up numerous times and repeat the problem every quarter! They are the WORST!!
Have both electricity and gas connected with AGL and there have always been an issue for every quarter ever since the inception, wasted a total of over 10 - 20 hours ever since used their service. Ridiculous and wouldn't recommend AGL to anyone
Pathetic Services - AGL Rewards
Ordered a gift coupon from AGL Rewards and waiting from last two days. The Services are horrible and the customer care representatives are very rude and stupid. I have been chasing the team several times now and I was informed that I can go ahead and cancel the order. Bunch of jerks.
- Verified customer
Cannot produce an Invoice
I have been waiting now for over a month for our Electricity account. Seems there is an issue with their billing. Customer Service would be the worst I have ever encountered. I am paranoid that they will cut off my electricity. And with small children I simply cannot let this happen. I have spoken to two ladies who although well meaning simply are unable to help me.
They don’t care even if it is their fault, just leave us with no gas and electricity overnight in a cold June night.
Only we want was to change the name on the accounts and now they have disconnected both gas and electricity.
I have my 78 year old father and two children, they don’t even care about that
Questions & Answers
All big companies seem to be constantly making changes, throwing a spanner in the works ,I waste so much time rectifying the messes they make it is sickening,is there some reason for this
Do you receive a discount if on Newstart
No this is not only if you start new. Everyone that joins gets to be part of the Agl rewards! You can get as many discounted gift cards as you want!
Jayden Y.AGL Energy
Hi Karen, you absolutely do! Our customers eligibility for specific plans doesn't depend in any way on their financial situation. You can find out more about our available plans here: aglener.gy/Plans. Kind regards, Jayden.
Hi, Can anyone direct me to the time of use details for AGL. I cant seem to find on their website the times and rates.
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