AGL Energy

We have been with AGL for a few years now. Anytime we need to inquire about anything it is either we talk to someone on the phone who is speaking such broken english that you get 1 in 3 words. Or if you use their typed assist online it is so slow that we get so frustrated I am amazed a laptop hasn't gone flying yet. Getting solar installed in a few days so hopefully we will be paying these LEECHES next to nothing from now on. Thank you The Australian Federal Government for selling off our power grid and letting overseas Monopolise our infrastructure. GOOD JOB IDIOTS!!!

I cancelled a weekly debit payment and agl debited a stupid amount of money out of my account same day after I finish talking to an agent which put my bank in overdraw. I got back in touch with another agent and told him I did not authorise For them to take any funds from my account. I got an apology and told I will have funds refunded back into my account in 48-72 hours..... Quick to take money AGL but make us wait to have it refunded. Still waiting for refund!

I have been with AGL since late Jan. They have been really good and I find their rates to be really competitive. The set up process was easy, the only thing I would suggest as part of the moving in process, they request that the main's switch is off. This only applies if there is currently no connection to the house. But if there is already electricity there, it doesn't need to be off. So the day we moved in, I had to call AGL for them to say, that it was already done. To be clearer on this process would be better. Apart from this we have experience no drop outs.

Had solar installed. Followed advised process with forms. Took 12 months to have solar come online and then we were accused of installing illegally. This all went through a reputable agency. Could not get a sensible conversation out of AGL.

Very handy online account with detailed usage info (including daily usage). Support team is always available and prompt in solving any issues I have. I did receive miscalculated bills a few times, but always got any support I needed in time. Loved the bonus point for my flybuys card too.

There are people who never choose to be unwell and on life support. Your service team when we called just then, very unhelpful and instead of letting me know of the electricity issues as im on dialysis overnight, she just told me to have a back up plan... Very rude and unhelpful service team AGL! We didn't ask to be sick in the first place!

10 Jan 20. Applied by email for refund of my credit for electricity supplied.
16 Jan 20. AGL email advised "refund has been processed. Allow up to 10 business days for a cheque refund to be received."(i.e. 17th to 30th Jan 20.)
Why 20 days to get money owing to me.
No cheque to date - 1 feb 2020. What would agl do if I was 20 days late paying an electricity bill.

I continued to receive various spam emails regarding my non-existent join request when I wanted to cancel my contract. They refused to send me a cancellation confirmation email, because they're somehow unable to due to their system. I am disappointed that such a big company cannot perform such a simple action.

Pathetic. Daily issues for 4 of 6 months I've been with them. Never proactive, always reactive to my concerns. Monitoring has been non-existent due to their inept business process. Cannot track usage. Zero trust. I have no idea how they are in business. Absolutely mind-boggling. Unfortunately they have the best FIT currently, or else I would be gone. That is literally the only thing keeping me with AGL.

Requested them to connect gas when moving into home. On the date given the gas wasn't connected. Called and they hadn't actioned it because they didn't have the meter number. Lied about contacting me. Gave them another chance to connect gas. Called them on the day gas was meant to be connected. Still no gas and they claimed a fault in their system. Wasted a over week of my time and no gas. Extremely unreliable company.

I have been a loyal customer with AGL for electricity and Gas for almost like 5 years. I think they have to improve a lot in customer service department. So much of wait. Shuffling from one department to another. Reveling your ID 10 times and still gets no where..

I had been to AGL since 4 years, by that time they never improve their customer service.Even its become worst. Call centre staffs are always impatient, never listen, can’t fix up problem in 1 call. make customers life harder.