AGL Energy

It's as shame that I have to contact AGL again and again to apply the Flybuys points as promised to me.... If this is not actioned now then I will be putting a complaint in Ombudsman that AGL is fooling people by promising certain benefits for signing up customers and then not fulfilling them... I have been told multiple times that it will be actioned but actually nothing has been done even after numerous calls. What a pathetic company.. This is the last time I am writing and after that it will be ombudsman complaint plus switching to another retailer...

I have moved to new house and finished all formalities before I moved in, It was confirmed the service will start from the day I will move in however, its been 4 days now, no gas at all. Called so many times, everyday day they are giving next day for the service, no hot water, no gas. Customer service is so rude. I don't know why I should be suffered for their poor service. Very disappointed.

Just got my bill from agl . Really surprised AU$548 cant belive just me and my wife was consuming so much of electeicty in 90 days. Rang customer service and lady with whom i spoke was so rude and was very unprofessional. Its time to find other provider.

While attempting to have electricity disconnected the customer service rep was rude, unhelpful and not very knowledgeable. All kinds of hidden charges apply to disconnection that are buried in support pages. Go with absolutely anybody else.

From start to finish when building a new house AGL was hopeless. Gas was installed without being required and now I am receiving reminders of an electrcity bill which I was informed by an operator that the bill will be directly debited from my account. It was never actioned!

not good service: no on is bothered to give me an update on my new connection and I get phone call after phone call telling me if I want gas from them. they are not interested in giving me an answer on my new connection and only want to sell there product with no other help. The person who keeps on calling me from 0864585202 ([name removed]) is not interested to give me more information about my connections. so I would recommend not going through the hassle of having a service from AGL.So i go back to my old supplier.

CHECK YOUR FLOW METERS AND WHERE DECIMAL POINT SHOULD BE. They move decimal point forward to charge you 100 time more than actual. Customer service yelling and hang up the phone on me because they did not want to accept they are ripping people off.

I have the agl app and it said i used $252.05 worth of electricity, and generated a CREDIT of $228.13. I also paid $90 throughout the billing period... So I've used $252.05 of electricity, generated a credit of $228.13 = $23.92 add a supply charge of $72.50 = $96.82 add gst of $43.65 = $140.47 minus the $90 I've paid throughout the billing cycle I should have a bill of = $50.47.... got a bill for $162.05 !! Go figure, and trying to get someone to listen.... well that's another journey haha

Every single year I get charged between 450 and 600 dollars on electricity for a single month when the rest of the months I spend aprox 160. They charge and charge, but never upgrade their software to be smarter?

I have both Gas and Electricity with AGL, they keep promising to follow up my issue,. but everyone that answers the phone call keeps telling me how good they are at their job, they apologize for the prior person (that answer my call) not following up, and proceed to do the same.

Have electricity and gas with AGL, setup was easy and their app is easy to use. I've made use of the instant messaging on the app and have had my questions answered quickly.

Submitting own readings for accurate bills is also very easy as well as setting up debit orders.

For those complaining about inaccurate estimates, just send your own readings??

Call centre hard to understand, terrible English. Talking from script about shoping credits etc but all i want is quote for gas and elec plans. I gave up. FAIL AGL.

Its been 3rd time I received a crazy huge amount for my bill..I pay my bill on time every month and the reason from them always a outstanding amount for this past 6months and this time I received a bill $660 for 30days electricity and 550 for 30days gas bill..