No seniors discount
AGl are listed as a NSW "Seniors card partner". I have the NSW Seniors card and after getting our last electricity bill I called and enquired about Seniors Card plan prices. They advised me that my bill would be $107 more if I was on a Seniors plan. Not really supportive of Seniors as a "partner".
Live chat is useless
My name is Zhi and I guess I had a useless experience in finding out how to cancel my AGL account with the live chat on the 26th of August. I asked AGL my question and there are some screenshots. I asked during the 18th of July. Never got back. Then I got busy with my life. Yes, AGL I got a life. Had a phone call from the offshore office said am I still using AGL? Then I messaged again a few days ago for a follow-up. Then on the 21st August, I got this lastest reply and the guy closed my conversation. So, today with the power of my instinct and guts, I called AGL. Well, the man on the phone said there was nothing about discontinuing my service with AGL. So basically the live chat did nothing. This is what you get from using offshore office even you are trying to save money. So 2 business days before the date you wanna move out. Unfortunately for me, I guess it is on the 27th of August at 7 am. It has already been processed. So, too late, I don't really care. Just want to let you know, your live chat service is so bad.
P.S What's with your hey dude! Are you demolishing your building by any chance?
DONT USE AGL. Charged me wrong amount for gas and wont own up to their mistake.
Been with AGL for gas and electricity for 8 months now. It has been a complete nightmare. First off, I kept supplying them with my metre number but they kept losing it so I had to contact them weekly when I was first getting set up. Secondly, they estimated an outrageous amount for my gas. They wouldn't take responsibility and told me they would charge me to send someone out to check the metre again which would essentially fix their mistake. Believe me when I say DO NOT USE AGL. On a side note, every person you speak with on the phone will tell you that they're manager. They aren't.
Eight different people spoken to
Got a voice mail from Jessica from AGL asking if I could call her back. I assumed it was to do with gas meter change over which was booked in for tomorrow
I called back
After being on phone for 45 minutes and being shifted to seven different people I spoke to Abby who said she would help.
She did so and answered my query
Seven before her couldn’t
She was definitely going to get back to me this afternoon to confirm it was all done
But I didn’t hear back
In total I was on phone for fifty minutes
Still not resolved
How do they provide such a poor service and get away with it
Been with agl gas and electricity fo 27 years was hoping to stay with them when I moved into my new premises as I was always satisfied with pricing and great customer service but there refusal to give me a pay on time discount which I always did has made me change electricity providers
Poorly designed login system
I can never login to my account because the first validation email is never received
Then my account is stuck at nowhere - can't login, find password, or re-register.
Log in with email will require input my account number then shows the account number is registered to another email
Log in with phone number will need my email address and never work.
Called them thousand times
Online chat to report the issue no matter whenever I got a chance
Emailed to some technical team and never heard from them
Why is so hard to resolve my account login issue?
So overpriced, we have finally switched to another provider after being ripped off for years. The process was hard to do with AGL holding onto our account as long as possible and suddenly “upping” our costs even more on the final bill.
Every experience i have had with this company has been dreadful. We received a bill for $1600 which was WAY above our quarterly usage. When i questioned this with AGL, i was passed from person to person with no direct answers or solutions. Multiple phone calls lead to constant dead ends and each person i spoke to was unaware of every single conversation i had previously had with AGL so clearly, there is no note taking involved. Was told multiple times i would be called back to follow up and it never happened. AGL then proceeded to threaten to turn off the electricity over the unpaid bill when I was waiting for a call back from them. Absolutely appealing customer service. Not even worth 1 star.
Loyalty means nothing
We have been with AGL for many years, for both gas and electricity - however most recently with only gas. During the past few years, we have had numerous issues with AGL. Incorrect charges on the accounts, removing Tariff 31 and 33, however still being charged for their connection for months after disconnecting them. Most recently - and the final straw was their reduction of the Solar feed-in tariff from 10.6c to 8.6c. I contacted AGL regarding this and was told the tariff was reduced and that was that. I questioned them as to why I was not notified of the tariff being reduced - as this affects me as their customer. They simply told me that they were not obliged to advise me prior reducing it. I am now in the middle of transferring to another provider - a provider who provides a feed in tariff of more than double what AGL are now offering. Goodbye AGL, I wish I could say it was a pleasure!
Very Unprofessional and Terrible company
I have been with AGL for electricity and gas for the last 11 years. My average bill for electricity is around $200 for 3 months. MY lot of friends suggested me to move from AGL saying that they are expensive and unprofessional but I never decided to move. But last week a SA Power meter reader came to my home and I found that my meter is not working and showing an error message. After a week I received an electricity bill from AGL for $800 for 3 months. I was hell shocked and called the company and they even not interested to listen to me. They said this is an estimated bill on behalf of statistics in your area. They cannot average/estimate my bill from my history rather than they sent me 4 times higher amount bill and customer service staff said they cannot do anything. Very unprofessional staff. Now I can say they are thief….WORST COMPANY ever. Please, everybody, do not go with AGL for electricity and gas. There are many competitors in the market to try them.
See the photo attached for the comparison of last quarter and this quarter bill amount
I am in an embedded network and AGL keeps trying to charge supply charges even though I pay them to someone else who manages the Network and pays jemena
This is painful
Dirty, reckless company
I am deeply concerned about AGL's plans to develop a gas import terminal in Western Port Bay. This plan spells environmental disaster for the sensitive ecology of the Ramsar-listed wetlands the Western Port Bay contains, and should not go ahead.
I had an issue and it has since been resolved
Issue has since been resolved. It took many phone calls however I was finally compensated for a number of mistakes that were made on my account. Thank you AGL. Cheers
Would not let me leave
I will never use AGL again after being continuously harassed to stay with them. Further, even after repeated direct responses to leave AGL, after over a month and several calls this week I still battle to leave having received a welcome to AGL email in my inbox this morning. After calling [name removed] in the Philippines who had no supervisor on the floor I am now directed by the resolution department that was due to open in mins. They directed me to contact Alinta to now request to roll my account over again after several unexplained reasons as to why this had happened.
Dreadful customer service for WA residence with the timezone difference.
AGL categorically stuffed up a simple regulator upgrade request leaving us without gas for an upgraded hot water system for a week.
Calling the relocation team at 4.30pm in WA with an issue means not being able to get through to anyone that can help. The lady I spoke to in SA couldn't get hold of ANYONE that could assist with my enquiry, which was a simple follow up on an initial request.
This poor girl in SA was so lovely and sympathetic, even she was amazed that she couldn't find someone to help..
After about 2 months, we are now Kleanheat customers. What a joke of a business.
Deeply concerned about AGL's plans, I think they should consider being more environmentally considerate, as well as consider locals in the area, including the local indigenous community within the West
Worst supplier ever!
I had to set an account with AGL for hot water, since the hot water system is centralised in the building I live in. Setting an account seemed to be smooth, but they recorded everything wrongly, including my name and email address. That wasn't the end of the story though. I never received a welcome package even after fixing my contact details and sending request to AGL for more than 5 times (I guess I was too patient. They wasted my time). Wish this were the only issue.
AGL likes to surprise its customers by shocking bills. All of a sudden, their online system worked and billed me ~$700 for 21 days of hot water usage. When it comes to money, everything works, even before welcoming you!! When I checked the bill, my usage was recorded as more than 2000 litres per day (we are only two people living in that unit). I contacted AGL again, this time for the more serious problem of $700 bill. They said, the meter must be faulty, so they would organise a visit by a technician. Funny story, they first said if the meter weren't faulty, I would be charged for the visit, and once I objected that I would not be OK with it, they said, alright they would not charge me (i.e. they try their best to charge you as much as possible). The visit was supposed to be last week, but up until now I have not received any call from any technician regarding the visit.
I do not have any problem with their operators though. They do their job, and say what they are told. The whole AGL organisation, in particular managerial system, is the issue.
If it weren't for the fact that the hot water is centralised in the building, I would not hesitate to change the supplier. Hope AGL does not force me to move out, just to set myself free from them.
Stay away from AGL.
Very dishonest retailer, never informed us that own reading for solar feed in tariff is not taken into account, only them will determine your reading and end up cost you more. Reissue of bill takes you ages just because they not reveal your actual solar reading. Dishonest retailer!!!!
Customer service is beyond hopeless
Gas bill suddenly increased due to the fact that they have been estimating for the last 3 years, fair enough, we have given them the actual read and the bill had gone up 4 times what we paid. Initially we didn't understand why the bill went up so much but it was a very simple answer which took them 2 weeks to explain.
Now because we only moved in for one year, I said it was unfair that we have to pay for the excess that could've been charged from previous tenants. They still fail to answer my question and tries to give other irrelevant answers.
So sick of spending close to a month time with endless email, online chat and calls with them.
Do yourself a favour and do not go with these guys.
Customer service is very poor
Wow worst customer service, think non english speaker is stupid ... i was promised a 30 days free gas and after a 40 days a received a bill for 40 days . I call customer service .. first they were rude, they didnt want to explain it and said to me can you read the second page and understand yourself. The bill clearly says the bill for 30 days and there way no 30 days off. He try to explain all these bills is for 10 days .. you expect me to believe i used $100 of gas only by cooking .. i get $120 for 3 months in alinta ... bad customer service , uneducated , u trained .. i dont know who is working in customer service .. didn’t even have manner to speak .. i am still so angry thinking about how I was treated ... I am shifting the gas provider back to alinta or some other.
- ‹ Prev
- Next ›
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.