AGL Energy

I had organised electricity to a property im selling. I had many confirmation emails to confirm. I had tradies booked and when they turned up the power was not on. This has cost me alot of money and time. So stressful when I did all I could to confirm it would happen. When I phoned I was told I'd have to wait till Monday. No understanding of this… Read more

costly error. Now im trying to cancle another time consuming process. To tip things off the automated responses the phone call people give are not helpful at all Are they real people ??

Requested a disconnection for my property to be scheduled for 02/03/2026, it is now 16/04/2026 and the property utilities have not been disconnected and I am still being billed for usage. I have spoken to AGL via chat 6 seperate times since the scheduled disconnection date and twice over the phone in an attempt to resolve this issue and each time… Read more

I am reassured that it’s disconnected and the error was on their end but they have everything on their records and to wait 7 days for my account to update but of course it’s the same every time and absolutely nothing has been done and the disconnection still hasn’t happened yet and today was the seventh time I spoke to them only to get the same run around.

I had a very disappointing experience with AGL Energy regarding a senior concession on my account. I was eligible for a concession during the time I was a customer, but it was not applied. I later confirmed with Services Australia that my details were correct and there should have been no issue verifying my eligibility. Despite this, AGL did not… Read more

apply the concession during my active account period. When I raised the issue, I was told no refund would be issued because the account is now closed.

I do not agree with this position, as the concession applies to the period of service, not the current account status.

Posting here for transparency and in case others have had similar issues with concessions not being applied correctly.

Agl sent a letter to say smart meter was going to be installed we received a previous letter stating with a new meter the tarrifs wouldn't change until March 2028 because we were getting the government rebate of 44 cents well last week everything… Read more

changed only getting 2 cents no goverment rebate rang them up and she said because of the smart meter we are not eligible for the 44 cent rebate anymore

NO STARS agl again cease to amaze me....My house runs at .03c per 1/2 hour when nobody is home or nothing is being used. The sunday just gone 8.2.26 they have charged me $3.67 when in fact the charge should be .39cents. I have tested all my… Read more

appliances and electricity usage so I know my end is right. They have over charged me $3.28. Maybe they should check out their faulty Solar installation as well as their so call "accurate" digital meters.....SUCH A BUNCH OF LIARS AND RIP OFFS

AGL owns OVO energy and I'm reviewing my positive experience. Changing over was easy , just clicked a link like the one below. Two options , EV plan or , I chose the Free 3 plan and I charge my battery, top up the EV and put on as many appliances as possible between 11-2pm. It's worked so very well for me, much better than Amber or Globird. … Read more ·  1

Support has been great helping me get my head around it. Feel free to check it out here: www.ovoenergy.com.au/refer/vivianne1024

Have been with AGL for over five years had a move in between and added gas and internet There help desk and telephone call centre is the best quick easily understood and well trained Best in Australia Show details ·  1

I've been on a Seniors Saver plan for both electricity and gas for several years, mostly with AGL. The exception was in 2024 when the AGL seniors plan didn’t seem to be available so I changed to a similar plan with Energy Australia. Not happy with Energy Australia and with AGL again offering a Seniors Saver plan, I returned to them in January… Read more ·  1

2025. Recently I was advised that my 12 months on this plan was ending and I would be changed to a core plan unless I found something more suitable. Apparently Government regulations now require energy users to re-assess their plans annually. I shopped around and as the AGL Seniors plan still seemed be my best option I phoned and asked to be returned to it. The people I spoke to were very helpful and gave exceptional service. Unfortunately current regulations mean I'll have to repeat the same procedure each year.

I got suckered in to the $200 discount, but what a rip. When I moved to them, I paid some of the highest electricity rates I had at my previous company. I couldn't take it. I said I need to find somebody else, and I did: Alinta and now with them I'm paying some of the best rates imaginable and a customer service it's fantastic make the switch you be thanking me Show details

I have been with AGL approximately 2 years, and in just ONE year, especially after they installed their "electric meter reader" my electricity bill has increased over $700+ in comparison to the same last year. Last bill was $1200 only issued not even a month ago and already they are saying over $300 for the month. I am a low-income earner who… Read more

works full time and paid fortnightly, my rent ALONE is over half my wage. I am supposedly on the saver plan?? I have gone now to the Ombudsman twice over these ripoff merchants. I have asked them to EXPLAIN how and why my bill has increased over $700 when I am doing nothing different from last year. Their reply was "it is an actual meter reading", like the fudge it is, when the power was being read by meter readers my neighbours stated they saw them every time they came to read the meter. They have no other explanation, but ever since they installed their electric meter, my bills have increased- this is a hardcore fact!!!!

THEN! my gas bill was only $27 but with $65 SUPPLY CHARGES!!!! For low-income earners??? Plus they are also getting the rebates.

Last quarter I did not eat for over a fortnight because I could not afford to. AGL then dictating to me that they are FORCING me to now pay my bills monthly, on top of my repayment plans??? I have rent, I also have other bills, I have dependants as well with school needs PLUS I am trying to save for me to get a car!!! I cannot afford these crazy prices that in ONE year have increased over $700+ and all AGL can say is "it's an actual meter reading" NO IT IS NOT!!! Something needs to be done about this company, its price gouging and being able to charge what the hell it likes with weak explanations.

You try to call, you cannot even understand what the agent at the other end is saying. It is frustrating enough as it is being OVER CHARGED and then having to deal with bad english speaking people.

I am a single working mother and this company is drowning me.

If I could give a zero or negative rating, I absolutely would. After cancelling my account and vacating the property, I continued to receive bills months later. When I contacted them to dispute these charges, the experience was extremely frustrating. I was met with a representative who struggled to communicate clearly and repeatedly gave the same… Read more

response: that there were no notes on the system confirming I had moved out.

This is despite the fact that there are records showing I had already disputed a power bill on the basis that the property was vacant, yet I was still being charged the full amount as if it were occupied.

The lack of accountability, poor communication, and failure to properly manage customer records is unacceptable. Proceed with caution—this company operates in a way that feels highly exploitative.

Avoid this company, dishonest and also over priced, i paid $300 for one month of electricity. I only had my electricity with them and am glad i never added any other services. I will never deal with this company again, very disappointing that they would take advantage of people the way they do. Very very gutted. Show details

I signed up 4 months ago for the ULG gas deal .Weeks went past so I called them and they said it was swap over the next Friday .well it still hasn’t because they obviously employ idiots and I’m not chasing them for their business . They can stick their gas where the sun don’t shine .Absolutely as bad as Telstra . Show details

Terrible. Had smart metre reader removed and they were so p*ssed about it they kept estimating bills despite metre readers coming out!? No email address to write to, phone calls for hours and their app where you text and talk is not manned here in Australia, so they don’t know what they’re doing.it went through the ombudsman and turns out they were overcharging us $500 a quarter. Off to someone else I go. Show details

After using AGL as a gas and electricity provider for one of our main property for a number of years and have added additional properties to be provided as well, you have not been true to your word by claiming credits will be given to new accounts. Your resolutions team have tried making changes to the original conditions which we agreed on from… Read more

when we first signed up the new account. We entrusted four of our properties to AGL but the credit was not provided to one of the property address. Your resolution team was not very helpful, very arrogant and very rude to deal with and wont even listen to what I'm trying to say. When you advertise and get people to sign up and be given credit - you should be true to your word. I am now taking away all our properties out of AGL account and better move them to a provider that at least knows how to communicate properly and listens to a customer when an issue arise.

Organised international roaming on the 6 th March as we are now in Bali without any way to phone anyone. The worst customer service I’ve ever experienced keep away today is the 18th march Show details

Been with AGL for gas for over 5 years with no problems. Received call from Robee in Oct 2025 whilst I was at work trying to get me to switch to a better plan of combined Electricity and Gas. Said couldn’t talk so arranged another time. When she phoned back she was extremely rude and confrontational because I hadn’t had a chance to look at plan… Read more

she sent me and hung up on me!!! No way to sell me products - in fact worked against AGL as have taken my business elsewhere because of this experience where I was previously never even looking to change

This energy provider was ok at the start then after a few years with them I received an extra bill on top of my usual bill wanting an extra $513 then they did the same thing the following year. When I contacted them they said they were estimating the bill that's not true because my camera's saw them coming to do reading... I think I was singled… Read more

out for my promt payment of bill...for being a good payer they charge me extra .. SOME REWARD SYSTEM...

When I started paying towards the end of the allowed time and they started harassing me with CREDIT CORP...TRASH trying to get me pay ahead by putting me on payments plan for money I didn't owe them

Overall The worst of the worst I will never use anything related to them ever again!!!

Disgusting company with equally horrible employees. Trying to deal with a deceased estate, the amount of people I have had to deal with is ridiculous. They are NOT WILLING to pay out the amount that was OVER PAID on the account. Which is thievery, the 'resolutions' team member was extremely rude, even going to their complaints department though nice enough to deal with, there is still no resolution. Show details

No Stars. AGL do what they want, not what you want. First, they decided to unilaterally cancel a newly opened account, then. later, to cancel a smart meter installation without consultation, saying the property required Life Support. Handy Hint AGL, a deceased estate does not require life support. But maybe just a little help. Didn't ask for 'Life… Read more

Support' and you didn't communicate the smart meter install cancellation. Had to call to follow up. And why have an 'Escalation Team' if they can't talk to other parts of the business to get something fixed? Telstra was a dream in comparison - they have a Bereavement Support Team.

Spent ages online just wanting bcode n ref # for my Feb a/c. Pay via their website, no, I wanted to pay via my bank. When they email your account they do not give payment details hoping you will just give in n pay via them. Totally shonky!!! Well their horrendous "service" cost them a customer today. Switched to Kleenheat. What a difference. Spoke… Read more

with a real person, was treated with respect n courtesy. My advice is if you are an agl (lower case deliberate) energy customer, move to another company. Agl is the worst I have ever had to deal with in my rntire adult life. Shame on you agl...your biz model is !@#$%^$#@

Terrible lieing company with rude customer service. Id like to know how many people were absolutely shafted by AGL when they took on Power Direct Customers. AGL agreed to take on our account when Power Direct merged with AGL and add it to our new address. AGL then sent that account to a debt collector and had to buy it back due to not honouring… Read more

their word of adding the Power Direct account to our new account and selling the account without any correspondence to me. They also sold the account within an illegal time frame. They then sat there not asking for the account to be paid and have sent it to the debt collector again!! There has been no correspondence from AGL in this time frame. Although I am waiting on their resolutions team to send me the correspondence they seem to have sent in 2022. Still waiting. AGL have operated illegally and are bullies. Dont trust AGL lieing scamming company with very rude customer service representatives especially the people that you will deal with to try and resolve a problem, look at other reviews about their customer service. Lodging a report with the energy and water ombudsman ASAP

Possibly the only company that runs a credit check if u decide to move the connection to a new address irrespective you have been with them 5 or 10 years. Plus awful customer service too. Show details

Gosh. I've been happy with them for years, but unfortunately the staff there are quite clueless, even though they're nice. I don't think the training and support is there unfortunately, because I get different information every time I call and I've had to call about the same issue multiple times, and each time they give me different information… Read more

and make either the same mistake again or a new mistake, that then needs amending. So they're great as long as you don't need an issue resolved, unfortunately. Lose 1 star for the problem being dragged out for no reason with still no resolution, and another star for staff clearly not having enough support from management (not their fault) to give information - which means I now have to call AGAIN and I know I'm going to get the run around again. As bad as government departments.

I recently moved house and stayed with AGL. Since I used to work for AGL I was on a special Family and Friends tariff. After moving to a new address AGL silently removed the special tariff I was on, without any notification to me. Unfortunately I also signed up for home internet with AGL at my new place. Now I find myself with a fariff I don't… Read more

want and locked up with an additional home internet plan, making it difficult to move away from AGL. Very bad communication and transparency from AGL. Very disappointing experience.