Had AGL for few years for my property and recently put the property as investment. When the tenant moved in, they incidentally request a provider transfer( which they been noticed that electricity stay under my name). On 07/07/20 AGL accept the transfer request without my permission( Not even have any contact with me). How this happened? Is that mean anyone can takeover or transfer my electricity provider away without my permission? I believe it is a serious account safety issue and it may become a LEGAL ISSUE!

I Received my quarterly a/c from AGL a $1200 Bill when previous a/c's
have been around $300. Bill included several adjustments dated back over 12 months since I moved into the house which didn't make any sense. I have rang customer service twice now. Just received another a/c after investigation saying they made an error reading the meter; no phone call to explain anything or how it occurred; really poor!

Not too bad - good billing system and provides insights on your account and usage.
Was good enough to say another provider offered better electricity rates.
Was happy enough to connect again on a new apartment

bullying, incompetent, un helpful, staff have no care ,staff are inadequately trained ,hung up on threatened with disconnection, cancell appointments continually. Don't ring to ask questions they forget just cancell on you. Three months to fix there mistake. Cost me a lot of money and no hot water. Dealing with complaints department but staff keep ringing wanting money explain what's going on . Then email., phone calls t xt messages . They don't care about customers they just don't care.

Pushy and inexperienced staff
Gas installation took months because there was "miscommunication"
There is no follow up or anything and I had to call through severtal departments just to get the answer I needed. Things just esculate until it is priority.

Too bad we dont have a choice and the government is subsidising them.

Worst experience with customer rip off bill
Worst experience with customer service..they have to train how to speak with customers.Bill rates are rip off better stay away from them..
I should give them 0 rating if there available.saying that 50% off from bill but they not adding card fee,admin fee,adds up price more than usually and then reduced.people the not thinking just concentrate on discount price.but end up been rip off.better stay out

I had a good experience with AGL they are providing very good rates in my area and After changing lots of retalers finally I got AGL I am very happy with AGL.

I spoke to a AGL sales guy online who offered me a good deal.
23cents peak
16cents off peak
80cents supply charge

I get the bill and its
30cents peak
16cents off peak
$1.10 supply charge
don't trust them. Even have proof but still deny the quoted charges

I had some solar panels installed by a 3rd party . I required an invoice to gauge the savings. The meter was read on 16th of June but I still don’t have a bill.i have spoken to 3 people from various departments and have been fed conflicting reasons from the account is on hold while it is investigated , all seniors bills are held up while the $200 govt handout is applied correctly . All my neighbors already have their bill with the rebate . They now tell me it will be sorted in a few weeks . The supervisor I spoke to said she couldn’t help . Do not deal with with these people you will get no satisfaction

Moving in with no contact, after few months received a bill and feel like forced to be their customer. Calling to complain but the customer service team didn’t give a dam

I transferred my gas and electricity to my new address in March and was promised a $50 Prepaid card for each service under their promotion. After numerous emails I finally received a card for the gas and when I queried the whereabouts of the electricity card was told that it wasn't listed. I'm so fed up with their excuses I'm seriously considering signing up with a new retailer. Do not believe what their operators tell you they only want pass the problem to another department who also don't want to deal with it. Shame on AGL for treating age pensioners this way.

Ordered AGL rewards online, but it shows insufficient value when I tried to use it in the shop. Tried to ring rewards team, the lady named Mandy hang off me before I finish my words! Does NOT letting you talk!!

Have both electricity and gas connected with AGL and there have always been an issue for every quarter ever since the inception, wasted a total of over 10 - 20 hours ever since used their service. Ridiculous and wouldn't recommend AGL to anyone

Ordered a gift coupon from AGL Rewards and waiting from last two days. The Services are horrible and the customer care representatives are very rude and stupid. I have been chasing the team several times now and I was informed that I can go ahead and cancel the order. Bunch of jerks.

I have been waiting now for over a month for our Electricity account. Seems there is an issue with their billing. Customer Service would be the worst I have ever encountered. I am paranoid that they will cut off my electricity. And with small children I simply cannot let this happen. I have spoken to two ladies who although well meaning simply are unable to help me.

They don’t care even if it is their fault, just leave us with no gas and electricity overnight in a cold June night.
Only we want was to change the name on the accounts and now they have disconnected both gas and electricity.
I have my 78 year old father and two children, they don’t even care about that