Pathetic Company - Always Lying
It's as shame that I have to contact AGL again and again to apply the Flybuys points as promised to me.... If this is not actioned now then I will be putting a complaint in Ombudsman that AGL is fooling people by promising certain benefits for signing up customers and then not fulfilling them... I have been told multiple times that it will be actioned but actually nothing has been done even after numerous calls. What a pathetic company.. This is the last time I am writing and after that it will be ombudsman complaint plus switching to another retailer...
- Verified customer
I trusted what this company told me and now I'm facing eviction
I was a member of staying connected
On the 29th of November 2019 I received a message saying I had been graduated from the program
I rang to ask what this meant and was informed that due to revision on my estimated bills I no longer owed agl anything and had been graduated
I looked online and too my shock saw a credit of 7017 dollars of course I was a little shocked but as my bills had been estimated for three years and the estimates had been exorbitantly high I figured that maybe that accounted for it.
I then contacted agl via online chat...
I have moved to new house and finished all formalities before I moved in, It was confirmed the service will start from the day I will move in however, its been 4 days now, no gas at all. Called so many times, everyday day they are giving next day for the service, no hot water, no gas. Customer service is so rude. I don't know why I should be suffered for their poor service. Very disappointed.
Expensive energy provider
Just got my bill from agl . Really surprised AU$548 cant belive just me and my wife was consuming so much of electeicty in 90 days. Rang customer service and lady with whom i spoke was so rude and was very unprofessional. Its time to find other provider.
I would like to appluad AGL for the service they provided me in last 10 years. They managed to gain my trust and recommendation to multiple family members.
But since I had my solar installed with Old analogue meter I consumed ridiculous amount of electricity of 800KW in 40 days.
Looking at the current Smart meter, I used roughly 200kw in 50 days.
Well done to your Resolution centre who has not fixed the problem after my 10plus phone calls and no time frame on when this will be fixed.
Another applause to your direct debit bill team who debited the overrated amount while the technician is working on reviewing analgoue meter for issues.
Well done AGL for your ridiculous service. ...The amount of time I called is well over 5 hrs in total. Minimum wage of $19 times 5 hrs what a waste of time I did.
Worst customer service in the country
While attempting to have electricity disconnected the customer service rep was rude, unhelpful and not very knowledgeable. All kinds of hidden charges apply to disconnection that are buried in support pages. Go with absolutely anybody else.
Worst ever customer service
I got connected with AGL on 29th March 2019 account no 7035 165 013.
I had a new solar system connected.
I checked with AGL after 1 week of connection to make sure the solar was connected. AGL confirmed it is all connected configured and good to go.
After 3 months I got the first electricity bill but the solar feed in tariff was not added. From then I have been contacting AGL every now and then to fix this issue but no help. Every time I call the customer service I have to explain the situation to each and every one they transfer to, resolution...
Worst supplier ever!
I asked to have my gas supply transferred out 3 months ago because AGL alway overestimates my gas supply and attempts to overcharge me. Of course, AGL customers always pay high energy price. My gas supply has not been transferred out after three months but i have received phone calls nearly everyday from AGL and this really annoys me. This is not odd enough. I never owe AGL fees because i have direct debit set up. However, my account shows that i have now got overdue payment since i requested gas supply transfer. I think AGL is a unethical comp...any which always attempts to rip customers off but does not know how to retain customers properly because the company does not have visions. The customer service is horrible too and their employees are rude over the phone. I am going to investigate this and take it further through the right channel until more people know how terrible AGL is.
From start to finish when building a new house AGL was hopeless. Gas was installed without being required and now I am receiving reminders of an electrcity bill which I was informed by an operator that the bill will be directly debited from my account. It was never actioned!
ONLY AFTER YOUR MONEY WORST SERVICES
not good service: no on is bothered to give me an update on my new connection and I get phone call after phone call telling me if I want gas from them. they are not interested in giving me an answer on my new connection and only want to sell there product with no other help. The person who keeps on calling me from 0864585202 ([name removed]) is not interested to give me more information about my connections. so I would recommend not going through the hassle of having a service from AGL.So i go back to my old supplier.
Worst Customer Service
It was to hassle to move to this company, the agent called me and told me that someone should be home for the meter reading. I told thrm that since we are living in a unit m, the meter should be located at the cupboard outside the unit. But they insisted that there is no onther way and our apartment dont have that one. So I was forced to skip a day of work just to wait for nothing because no one came.when i called them in the afternoon why no one came to check in the morning which is supposed to be the schedule, the agent told me because there ...waa nobody home and the door was closed. I told them, i was in the unit the whole day and of course the door is close thats why there intercom which they can use or they could have just knock the door. Come monday, when i learned that the connection is already on progress and that they already got the meater reading. I had to skip work and not earn anything for one day just because of their staff who are not well trained and properly informed. P.S. worst customer care are the ones who answered callas at night who seems does not know anything. December 4th 2019 Update: Worst Gas connection application I had been trying to connect my gas in the company. They kept on cancelling my application three times without notifying me. I call them a week before November 25th and ask them why my gas is still not connected and I had been waiting for three weeks already that time ( I had been really really patient with them), the operator said it will be connected by the 25th and I there's nothing else to do because they will do it themselves. Come 25th, nothing. I called them at night and they said it has been cancelled again for the third time without stating any reason why they did it. I lost my patient and decided to switch to Energy Australia, which they were able to connect within two days. I don't know what's wring with this company.
Saying I did not pay my last electricity bill when it came out of my bank!!
I had my gas and electricity bill for may-aug which then both bill came out of my bank account by direct debit. (which I have the receipts for) now agl are saying I did not pay my electricity bill then so are charging me again. I spoke to someone on the message app sent him all the screenshots of my payments. I emailed payment@agl heard nothing! spoke to someone else on the phone who said I need to email them so did again still heard nothing!! I cant afford to be paying for a bill that has already been paid really upsetting for me as I have nev...er had this happen to me before and that's why I pay direct debit so I know it comes out my bank and there was funds in there as I have all the receipts. agl sort yourselves out and get back to your customers
Unreasonable Meter Reconfiguration fees
Just had very bad experience with AGL Energy Australia. I recently did Solar Installation my home. My meter was already smart meter, I haven't been advised upfront for any cost, long back when I was just exploring the option then had chat with some CC, they said they normally charged $90 to $165, when I ask why this range, they told, fees vary case to case as in some case new Meter needs to be installed. In my case my meter was already smart meter I thought fees would be lower side. One of my friend who did Solar installation through Origin he ...hasn't paid anything for connecting meter to grid. AGL imposed $165 charges just reconfiguring meter remotely. Which is too much, when its come to giving money back they are giving $10.2 cent per KW and charging $165 upfront. Which means this $165 charges what I have to pay will take at least 6 month time get similar money back from feed in tarrif charges. Its all big scam to loot simple people who doesn't understand whole process. First pay to Solar Retailer to do installation and then pay to AGL $165 jsut to reconfigure meter. Its insane for me. I have defenitly decided to move out of AGL and join some other company who is giving joining bonus to cover my $165 cost. AGL CC want to loose Customer but doesn't want to sacrifies in fees. Good Luck AGL for award winning service.
Flow meter/customer service
CHECK YOUR FLOW METERS AND WHERE DECIMAL POINT SHOULD BE. They move decimal point forward to charge you 100 time more than actual. Customer service yelling and hang up the phone on me because they did not want to accept they are ripping people off.
Terrible billing system
I have the agl app and it said i used $252.05 worth of electricity, and generated a CREDIT of $228.13. I also paid $90 throughout the billing period... So I've used $252.05 of electricity, generated a credit of $228.13 = $23.92 add a supply charge of $72.50 = $96.82 add gst of $43.65 = $140.47 minus the $90 I've paid throughout the billing cycle I should have a bill of = $50.47.... got a bill for $162.05 !! Go figure, and trying to get someone to listen.... well that's another journey haha
They estimate readings are a scam
Every single year I get charged between 450 and 600 dollars on electricity for a single month when the rest of the months I spend aprox 160. They charge and charge, but never upgrade their software to be smarter?
Worst Customer Service Ever
I have both Gas and Electricity with AGL, they keep promising to follow up my issue,. but everyone that answers the phone call keeps telling me how good they are at their job, they apologize for the prior person (that answer my call) not following up, and proceed to do the same.
Fast and easy signup with good customer service and excellent pricing thus far
Have electricity and gas with AGL, setup was easy and their app is easy to use. I've made use of the instant messaging on the app and have had my questions answered quickly.
Submitting own readings for accurate bills is also very easy as well as setting up debit orders.
For those complaining about inaccurate estimates, just send your own readings??
- Verified customer
Once again received a crazy huge amount for my only 30days electricity and gas bill
Its been 3rd time I received a crazy huge amount for my bill..I pay my bill on time every month and the reason from them always a outstanding amount for this past 6months and this time I received a bill $660 for 30days electricity and 550 for 30days gas bill..
- ‹ Prev
- Next ›
Questions & Answers
Do you receive a discount if on Newstart
No this is not only if you start new. Everyone that joins gets to be part of the Agl rewards! You can get as many discounted gift cards as you want!
Jayden Y.AGL Energy
Hi Karen, you absolutely do! Our customers eligibility for specific plans doesn't depend in any way on their financial situation. You can find out more about our available plans here: aglener.gy/Plans. Kind regards, Jayden.
Hi, Can anyone direct me to the time of use details for AGL. I cant seem to find on their website the times and rates.
If I join AGL on a single rate product (assume United distribution area), then over time, decide to add controlled load to my metering configuration - is my original contract terminated and do I need to start a new contract OR, will I automatically be moved to the Two rate product?
Assume I'm on Essentials Plus.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.