Very bad service. Online account not working, can't see my bill. Called them multiple times across different days, to just ASK FOR MY BILL and can't get it. Been talking to like 5-6 staff and none able to solve my problem. Just keep diverting to another person and each time have to wait long on the queue. When I finally receive a letter from them, it's a warning letter saying legal action will be taken in 3 days (and I still can't see my bill)..... I'll never ever use AGL again, extremely disappointing and annoying.

Signed with agl on fixed rate and 17 cents input tarrif. The day after my account became live I received an email telling me I was on exorbitant time of use tarrif, tried to talk to AGL but that was like pulling teeth, made a complaint through the NSW ombudsmen. Surprise changed me back to what I signed up for but the web site and app will not give me usage or generation as of the 11th November . I do believe they are trying to fix the issues but still a bit ruff to have to go to ombudsmen to get what you signed up for.

Change To origin about 3 weeks ago we had been loyal customers with AGL for about 15 years. We are still waiting for final payment of our credit refund grubs to the very end do not go with AGL !!

Advised AGL that gas was no longer required. Response was it would cost around $1400 to remove meter. Some time later, I was advised that was incorrect, and the removal fee was around $800.

After checking on the internet, quite a few posts indicate people had paid the $1400.

Spoke to ombudsman. Problem resolved. No charge, and the meter remains!

Few months later, a bill arrives for the "householder", with billing for a supply fee only.

Spoke to ombudsman again to get that matter resolved.

Bottom line. Do NOT trust AGL to do the right thing by you.

I put on the power at a small (120msq) temporary commercial premises. I gave my business details to AGL. Rather than receive the invoice in my company name, I received a "energy consumer" invoice for almost $4k, for a period of 2 months. I spent hours and hours of waiting on the phone to be helped -only to be transferred or told the wrong thing over and over. The power supply was fine, no dropouts. But the ease of service was deplorable.

I have just changed providers, buy all the reviews, I have been reading, im not impressed,I will see what happens with my bills, and take note always read your gas and power, and make sure there not doing estimated readings i will rate Agl when I see how this company performs if im not happy I will let you all know,most of these reviews are negative,and how they treat people when there going through enough with the stress of loosing there jobs,and having to be put through all the pain of getting refunded there own money,I think I have made a big mistake joining AGL I hope not,I was put on to this company by those company's that can give you a better deal

Forget the promises about giving you extra time with your bills or caring if you are in financial distress!! Not the fault of the person on the end of the phone but the company is all about ripping you off!

My wife and I have been customers of AGL for 15 years and we direct debited 50 dollars a week towards our power bill . We were over 1000 dollars in credit and both of us had lost our job through corona virus so I requested a refund from AGL .They made us jump through hoops to get refund asking for 10 copies of bank statements as proof of payment took a month to get refund. Moved to Origin energy much better provider

I have both electricity and gas with AGL. Their billing has been fair and allow me to transfer electricity credit onto my gas account. I have been with them for over 10 years and have been happy with their service. The online chat service Also allows issues to be addressed very quickly and efficiently.

Do not sign up for any offers or bonuses they claim to offer. After signing up, you'll find no bonus ever gets passed on. After multiple phone calls and being pushed around to different companies; they claim that as it was not done "online", the offer is not valid. I did sign up online, and when I asked them how i managed to sign up then, they could not offer an explanation. Pretty much just a case of their word against yours.

I think they hope most people will just forget/give up on claiming the offer. Not impressed!

Obviously changed pricing because with lesser consumption the electricity bill was 50% higher than the least quarter. When I called they just played stupid. They app said I used less, my meter shows less consumption but the bill is higher. The worst part is they play stupid. Can't recommend, avoid.

I have been a customer of AGL for 25 years plus. In a recent dispute about attempting to obtain a refund for a bill that was paid twice I was shocked and amazed how AGL did their best to make the refund impossible to obtain. It was their attitude of not caring less that makes me wonder who is running this company. I have changed my provider and would encourage others to jump ship. No surprize that there are so many negative reviews about this company. Dr Ivor Zetler

Signed up weeks ago, to go from origin to AGL then finally get notification overnight that I'm now connected and then shortly afterwards get notified that their rates have increased from 31 to 39c/kwh.

Obviously the delay in getting me connected conveniently coincided with AGL's new higher pricing which just so happens to occur on the very day that their new pricing starts. Come on