AGL Energy

If I had any choice, I would never go to AGL Energy however I was building my house through Simonds Homes (another poor company). They imposed this installation on me. I didn't had a choice to choose an energy provider. While looking at reviews of the AGL Energy, I am sure a commission might have offered to Simonds homes otherwise a sensible company would never go to these kind of energy provider.
They charged me $600 for the connection fee whereas other providers I called would charge me 100% less than $300 for connection fee.

Please stay away from this energy provider as they might fascinate you but they are the worst and ripping off their client.

You would think that with the price of power being so high customer service would be number 1 priority.
I received a letter about three weeks before 20/2/2020. The letter stated my power would be interrupted for approximately half an hour on the 20th because they were replacing my power box with a new , more accurate digital power box.
Today is 23/3/20 and I have not seen or been notified as to why they haven't replaced my power box. I have emailed and nothing.
Extremely disappointing.

We connected (tried) with AGL. 2 weeks later, a welcome email and still no power. It can be done remotely and immediately. Disgraceful. Has cost a lot to find other accomodation

My friend just opened accounts mistakenly under my name with AGL on 16/03/2020, then stupid story starts. I don't know why AGL sent 3 bills from 06/06/2019 to 29/02/2020. really disappointed as i have been used energy Australia since 21/02/2018. Why they sent me stupid 3 bills which i havent used with AGL??? And trying to disconnect with this company but they are keep changing and trying to not close this stupid account. As u guys can see i have paid energy Australia all the time. Finally I figured out that the bills provided by AGL with NMI number is wrong one not my NMI number so the resolution staff sent me a confirmation email. But still can’t figure out what are the agl thinking about, really disappointed l!!

Don't have energy to write the details. But if you can stay away from AGL, do yourself a favour and don't do any business with AGl. Messy and fraudulent help from Customer support team. -5 Stars.

Same on you!

Downside from 5 bedroom house to 2 bedroom house ! My electricity bill never paid more then $400per quarter! When I move to a new house whith AGL my bill was $608 for 59 days !! Try to talk to them but no customer service ! Try to go back to Alinta

Connecting and disconnecting through them has been a nightmare.
Decided to transfer and go elsewhere due to over priced auto payments that they wouldnt modify, only to receive a phone call on my weekend from a rude sales man trying to get me to change my mind.

Worst service. I have called 6 times, still no electricity. There is no communication, I have to start again every time. After escalating this matter, If my electricity isn't connected tomorrow then I'm going else where. Horrible experience.

Not connected on time, continually denies payments have been made and demands payment regardless of being given proof, excessive priced bills. Would not recommend or use in the future regardless of their advertised 'benefits/ perks'.

Hi I am going to change gas company cos agl took money from my card without my permission and I had cancel my card so they don't keep robbing me. Worse ever gas company don't waste your time with paying gas to these money hungry people and worse customers service they don't listen .

On April 2018, I moved to my new apartment with my partner and signed up with AGL for both elec and gas. We have noticed both elec and gas bill were much higher than we used to pay. Then I contacted AGL and got told that this is normal because I moved to a new suburb, the rate was different between two suburb and as well as the building. A few month later, I did a rate comparison online, and find out I could save more than $100 dollar over a quarter by changing to another provider, so I did. And I have just received my GAS bill from the new provider - it was 80$ less than AGL over the same period (Sep-DEC). I would not recommend AGL. And do a comparison here https://www.energymadeeasy.gov.au/ to find out if you could save some $.

I have never had a $600 quarter invoice before IN MY LIFE! I called and they did not care, I offered a payment plan and they would not accept. They keep emailing and texting from a no-reply address and phone number so I am unable to communicate to them in writting. I looked into another provider and turns out AGL rates are so expensive so I switched. Still unable to contact anyone in writting about a payment plan, I didn’t even get a full copy if the last bill just an email saying it to was close to $600 - all support when I call is overseas.

Shocking.

Do not buy gas from this company. I have booked on 17/02/20 to my gas to be connected on 21/02/2020 when I have moved house, on 21 the gas was not connected and calling the customer service they told me to call the company that does the connection. It is not my problem with the company that connects the gas, I have dealed with AGL and not with the other company. I dont have gas in my shower and stove. I will pass all the weekend without hot water. After connecting the gas, I will change the company.

We have been with AGL for a few years now. Anytime we need to inquire about anything it is either we talk to someone on the phone who is speaking such broken english that you get 1 in 3 words. Or if you use their typed assist online it is so slow that we get so frustrated I am amazed a laptop hasn't gone flying yet. Getting solar installed in a few days so hopefully we will be paying these LEECHES next to nothing from now on. Thank you The Australian Federal Government for selling off our power grid and letting overseas Monopolise our infrastructure. GOOD JOB IDIOTS!!!