- Verified customer
Security issue: Not received all SMS code from banks and mygov
I have paid and extended one year service under Kogan. I can’t receive all sms code from banks and mygov, and sometimes I can’t receive messages and calls too.
I called 4 times in a day but no-one can fix my problem until now.
It’s a serious security issue and I suspect if these codes goes to somebody who hacked my phone. They are just waiting to collect more of my personal details to get funds out or pretend me.
I feel very unsecured and I felt nobody can talk to.
Before I have tried to port out my number, again, I can’t receive any SMS code. So forcing me to. Stay with Kogan forever.
It’s that’s Kogan strategy to force customers staying with the poor network.
Bad Customer Service and Reception
Tried contacting Kogan Mobile to see if I could port my number to another service. They started asking why and I said, I do not like the service. They start going on about how it is bad and that "This is a concern" They didn't even answer my question. I will be moving my service to Boost Mobile as soon as my plan ends.
Let's hope they actually do port my number.
Cheap price cheaper service
Cheapest mobile plan available. Unfortunately it has pathetic reception. Try to contact them and you cant. Try to email a complaint you cant. Only interested in selling you something. Absolute amateur unprofessional crabs
Kogan mobile data
It started great but nowadays internet has gotten very slow, even in the middle of Perth City! Slow enough to be unable to sustain a voice call on Facebook! Sadly I have taken a year worth of credit from them but do not intend to renew.
- Verified customer
Website is full of lie
Ordered an I phone and got a broken phone with no headphone, no original charger even didn't send me the phone box...useless company and full of lied description ....sent them an email saying you sent me a broken and scratched phone... they replied they sent me the right product .. who wants to buy a broken and scratched phone with paying a good amount of money....dint want to send the product back cos they dint send me any confirmation that they will refund me full though asked for an e-mail confirmation. I have never seen any thing and too m...uch lied company in my life... i never write review anywhere even if it is bad but today i cant control myself thinking if i can save someone from being ripped off.... kogan is full of crap... if there were minus star review i would give them Minus star review...
Worst customer service
If you're trying to port your number to Kogan, please take into consideration it may take UP TO 5 DAYS! According to them, it shouldn't take longer than 3 hours, but for me it did.
I've requested the port on Wednesday and it took them until Monday to port the number. The whole time I was without a service and every time I called them (from someone else's phone) they told me they are "investigating" that...
Also, I'm not trying to be racist or anything, but all their representatives got heavy Indian accent and it's impossible to understand half of what they're saying! If that company really cares about it's costumers, they should get some Australian representatives ASAP.
Absolutely useless. Had to give up in the end.
Purchased a phone from Kogan & was given a Kogan Mobile Sim card with one month free data & phone calls. Checked the Kogan Mobile web site & saw some cheap deals so thought I would give it a go. Activated the Kogan Mobile Sim card on the Friday & requested my phone number be brought across to Kogan mobile. Received emails saying that the account is activated & ready to go but have not been able to receive or make any calls since apart from one that went through to Foxtel support last night & actually worked but took about 10 seconds to start ri...nging & connect. Today is Wednesday & still cannot make or receive phone calls (only data/internet works). Have been on the phone for days & they cannot seem to resolve it. Tried the Sim in another phone & same problem. Took Kogan sim out & put in Telstra one & phone works fine. They said that the sim may be faulty so got me to go & get another new Kogan sim & they transferred the service to the new sim & same problem. Have to give up & change providers again because I need a reliable service.
- Verified customer
Here’s Facts About being charged with Kogan Mobile and not even being sent the SIM card.. 1 month later still waiting for it, gets a email with invoice of $50 for another month that I didn’t even receive the 1st month!! So pay for 2 months and DON'T Receive any months of credit!! Nonsense Kogan
cheap but dodgy
Cheap prices but when you recharge your plan before the end date of your previous plan, your old plan is cancelled early so you lose your remaining value. Disappointing catch to an okay service.
Kogan sim been useing for 3years now was very happy with service the data use to last me almost a month...with the $16.90 Deal.but last 3weeks useing same data usage last me 2days ..will be changing carriers asap .!!!!!! Very dispointed..can't believe this ...
Run out of credit...your number is hijacked!
So I signed up on Kogan for cheap calls and data...I am going overseas soon so decided I need to switch to Vodafone and waited for my credit to expire.
Once my credit expired Kogan put call barring on my service...unable to receive calls or text I was locked out of certain webpages as well!
To port my number Vodafone needed a 7 digit code that was sent by sms( btw...Vodafone is in partnership with Kogan)!
To reactivate my number Kogan wanted minimum $152 on a new plan.
Outrageous, multiple phone calls and hours to sort it out... Unprofessional, unethical...never ever again!
Excellent pricing but zero customer service
I am a Kogan customer last 2 years. No issues except you can't send international sms. I got into trouble once when my account is hacked and send automatic recharge my account. There is absolutely no customer service you can get to know what is going on. Changing service asap.
Today I am writing very frustrated. My number was ported out yesterday and used to hack my mail accounts, data stolen. Trying to reach Kogan every way possible. It is so hard to know at this point that, this company is virtual self service only. If things go wrong you are in big trouble. I am not even sure if I will be able to get my number back or not. No way to contact anyone.
Slower than dial up
This network is getting worse.
Super slow internet, if I can get it at all. That's in the middle of Sydney!
Won't be renewing my contract.
I recommend people to look else where.
Extremely Difficult to Cancel Mobile Sim Card
They autorecharge the prepaid sim card. I wish to cancel it but it is extremely difficult, as they require you to call their customer service just to cancel the sim. I am really worried that they will just keep charging me for a sim card that I will not use.
I got my number stolen
My number was somehow “stolen” from my one year prepaid Kogan mobile phone. I woke up one day and just didn’t have service Customer service is horrible and I’ve been without my phone number for 1.5 weeks now. They told me they would send me a new SIM card- and I called them and they said they hadn’t sent it and they had been “trying to contact me” but the whole point is that I don’t have my number! And they have my email and I emailed them heaps and they didn’t reply to any of those. It’ll be two weeks without service, which has affected my work. Wish I never went with Kogan.
Gaming BLOCKED, Contract LOCKED
I use mobile networks for gaming because it is more stable sometimes. However, Kogan blocked Blizzard gaming months after I signed up. They claim that they always block it but I could access it for months beforehand.
They claim that its in the terms and conditions and I don't think anyone reads that, especially something so out of the ordinary. Literally every mobile network I have been with allow this gaming website except KOGAN.
Now I am stuck with them for the remainder of my 1yr contract.
I cannot do what I signed up to do.
I cannot leave. Feels great.
September 9th 2019 Update: Q: Why can't I access a website through Kogan Mobile? A: Just GOOGLE it.
Not happy with the Kogan response to the bad reviews.
I've been a Kogan mobile customer for a year and have been quite happy except for the fact I can't phone or text 1900 numbers but I knew that when I joined. When I had to phone Kogan in the beginning, they went out of their way to be helpful. However I have to say that the response by RossX for Kogan in the below reviews is disappointing. I would expect someone to try to help these customers and not just fob them off to a number they have already tried.
Switched for the better
I switched to kogan mobile as it offered better pre paid pricing. Best thing i did, no issues and value for $16 a month with data, network coverage is great with no drop outs.
The reviewer stated that an incentive was offered for this review
Beware Regional Customers!
I signed up to Kogan from Optus in January 2018 on the 365 day prepaid plan. For the first year I had a really great experience. I didn't get reception through Kogan so I was roaming with Vodafone, as advised by Kogan, for customers outside of Kogan's network areas. Reception was great, data speed acceptable, overall a happy customer. I therefore did not think twice about recharging for a second year in January 2019.
Everything was fine until I received a text message in April stating "An update on your service with Kogan Mobile. In some regi...onal areas where we rely on the network of a third party, we will no longer be able to offer the same d". The message was cut short and did not explain why part of a service I had prepaid for would be no longer available. My reception began to become unreliable, calls would often end as soon as I answered the phone. I have 2 special needs children for whom I receive calls from medical specialists, as well as their schools. Reception would regularly drop out in the middle of discussions. I had very poor data speeds when away from home. I received the same message above in July and again this month, each time reception would become worse and data usage is now non existent. Calls to 1300 056 426 looped around their automated answering system no matter which option I chose, the same for calls to 12612. The few times I managed to get connected to a ringing tone, the reception would drop out. I tried the Mobile Help centre, nothing relates to what I am experiencing. To say I am thoroughly disgusted in Kogan's service is an understatement. The only saving grace is that I was planning on signing up my 2 eldest children to Kogan in July. This debacle meant that I was able to go with a more reliable service for them, with whom I will be transferring to myself, forfeiting 5 months of a paid for service with Kogan. I will be making enquiries with the Ombudsman.
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