??!
1 photo
Kogan Mobile

Reviews

2.9

1,239 reviews
5
(409)
4
(156)
3
(63)
2
(86)
1
(525)
Previous
Next

Reviewer Photos & Videos

  • More

Kogan mobile utterly hopeless

published

Further to my earlier comment. Over 20 emails since end April. 1 answered phone call, one which hung up. NO RESOLUTION. WORST COMPANY EVER. TIO HERE I COME. Numerous reference numbers, refund references etc. 44 minute call today hopeless.. NO customer service here

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$18.00
Included Data per Month13 GB
See all answers
2 comments
Kogan
Ross x.Kogan
Tony
Tony

Your automated electronic response is not worth the paper it's written on. Please don't waste any more of my time.

This company will steal your money

published

This company will steal your money on a recharge.

They give a PIN number which does not work and the email reset does not work so they can charge your credit card every month. There is no way to contact them or opt out but to cancel your credit card. Shocking company practices

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$16.00
See all answers
1 comment
Kogan
Ross x.Kogan
kathleen.wesley.7

kathleen.wesley.7Greater Melbourne (Inner), VIC

  • 4 reviews

Kogan mobile: impossible to cancel

published
Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$40.00
Included Data per Month40 GB
See all answers
2 comments
Kogan
Ross x.Kogan

Thank you for the canned response. Covid-19 is no excuse for crappy service. Why is it that everyone else including Centrelink Vodafone Telstra are efficient except you.

Mobile Phone Service Providers

Find out how Kogan Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
bntn

bntnMetropolitan Adelaide, SA

  • 6 reviews
  • Verified customer

Good value for money! Vodafone network coverage and roaming available.

published

As it uses the Vodafone coverage it is good, but I’ve experienced cut outs on calls with my iPhone 11 Pro Max.
Data works well and they now have international roaming for $5 which is easily purchased online. I used it in Korea and worked well.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$20.00
Included Data per Month13 GB
See all answers
Michael

MichaelSydney, NSW

  • Verified customer

Worse service!!!

published

I purchase a 3 months prepaid Kogan mobile and applied for a porting from my current mobile service. For unknown reason, it failed, an the sim I received was active and not working with 3 different handsets. I tried to call them to solve the problem, but never get a chance to put through to their service center. I tried to write down an email to their service team, it get back a useless crap. And the worse thing, in my Kogan mobile account, this 3 months mobile service is ticking everyday!
I can only say, that's the worse I have ever seen.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
2 comments
Kogan
Ross x.Kogan
Michael
Michael

Thank you for your reply. As advised, I have fill out the form online and provided all information you needed. Just replace my SIM card please.

Andreas

AndreasKatherine, NT

  • Verified customer

If I could, I would give Kogan mobile zero stars.

published

Downloads on Kogan are patchy. The phone I have constantly switches between 4g and 3g. I live with 1 km of the Vodafone tower. It's the network that's the problem. Also, the network is so poor I can't make quality phones calls inside. Don't pay for this cheap network. Pay a little more and get decent coverage. Kogan customer service are not helpful either. They put a barrier up to getting help by asking you for your Sim card number. As if I kept that! I want a refund, but getting through to Kogan has been impossible.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month42 GB
See all answers
2 comments
Kogan
Ross x.Kogan
Andreas
Andreas

Thanks, but that is not an answer. I give you negative stars for that one.

Tony D.

Tony D.Sydney, NSW

Poor customer service

published

I couldn’t get my number ported. After many emails over a week it could not be sorted. Although I tried to talk to someone there was no one available due to the covid virus situation. So after 8 days of emails going back and forward with no progress I had to ask for a refund. As a positive, they refunded my money. But I thought they would have tried to work it out and keep a valuable customer rather than simply refund the money.

1 comment
Kogan
Ross x.Kogan
B Nguyen

B NguyenMetropolitan Adelaide, SA

  • 10 reviews
  • Verified customer

Great value. Roaming offered.

published

They use the Vodafone network so coverage is good.
I have however experienced dropouts while on calls.
Data speeds is adequate. No issues.
They respond promptly to online enquires.
Good value if you pay upfront 12months. But be warned that if you recharge before your plan ends for the month you will lose it. I renewed my plan a month before it was due to end and lost that month.
I wouldn’t have recharged but I kept receiving emails reminding me to recharge. So be careful.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$22.00
Included Data per Month16 GB
See all answers

Charging me without informing me!

published

Kogan is not a reliable operator! I purchased a sim online, after activation and choosing an offered package for the first time, without saving any account number, they recharged the package, debited from my bank account without informing me! I didn't apply for that plan or any other plan, just paid the initial amount to allow me run the fresh sim!!!!!!!!!!!! I contacted them, after long waits, no reasonable response!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
2 comments
Kogan
Ross x.Kogan
A E.
A E.
Mobile Phone Service Providers

Find out how Kogan Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Shristi

ShristiSydney, NSW

  • 2 reviews

Mobile recharge refund

published

I had attempted to recharge my mobile via kogan app on 12april and didnot go through anf i thought it was my cards that had a problem. Both of my cards were charged and when called into customer care the lady said that will be refunded within 7 to 14 days. I just called in 5mins ago and the guy told me that back end needs to approve it. God this is the worst service ever. No way you vould email it or anything.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
2 comments
Kogan
Ross x.Kogan
Shristi
Shristi

Thank you for your reply. I really appreciate it and I have filled out the form and hope the issue is resolved.

quang

quangGreater Melbourne (Metropolitan), VIC

Nasty, dodgy, horrible

published

I tried Kogan mobile network on a starter sim $5.90 and the porting was smooth. And exact one month later I was charged $49.90 for a month on a XL plan and got a receive sent straight to my face at the midnight. It was funny that I did not put autorecharge on the account but somehow Kogan well played to put it there and failed to show in any critical information summary or adversting page where I made the first purchase that they would do the autorecharge on my account.

My credit 5 years ago was charged about $1500 out of the blue by Kogan and their customer resolved well. I was refunded and it was no issue.

Feel like Kogan is going from hero to zero
Disappointed

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
1 comment
Kogan
Ross x.Kogan
Damien

DamienGreater Melbourne (Inner), VIC

  • 2 reviews

Do not join if you want to transfer your number

published

I have tried to transfer my number to Kogan as there was a great introductory offer.
After more than two weeks my number still hasn't been transferred and the number on the SIM card purchased doesn't work due the pending transfer, leaving me without service.
I have been in contact with the Kogan Mobile team every other day getting a response thanking me for my understanding and that the query had been escalated and should be resolved within 24 hours.
I then tried to cancel the port, with the response that this couldn't occur due to the pending transfer.
I have also contacted the previous carrier who have advise that the transfer hasn't even been requested.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
2 comments
Kogan
Ross x.Kogan
Damien
Damien

Please do not reply with a generic answer.
If you had read the review, you would have commented on the constant contact with said help centre with no remediation. It's been "escalated" twice and yet I still have no service.

Pete

PeteSouth East Queensland, QLD

  • Verified customer

No service and no interest in anyone other than themselves

published

I have been waiting for over 4 weeks to have my phone plan set up, I have tried to call them several times but you are on hold for hours. I don't believe they ever answer the phone. I have been told in emails to be patient and that things would be done to fix the issues but they never follow through. They hide their incompetence behind excuses and hope you go away after frustration. I have asked for a refund and I have just got the run around. As soon as they get your money you will never get any service or goods in return.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$47.00
Included Data per Month8 GB
See all answers
2 comments
Kogan
Ross x.Kogan
Pete
Pete

Too little too late

Justin D.

Justin D.

  • 2 reviews

Great stuff return customer

published

Bought a ready to esemble coffee table it was so easy to build . The instuctions were easy to follow was delivered on time and was every thing I expected have bought many items since great company fast and reliable.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$40.00
See all answers
Shane

Shane

  • 4 reviews

Did not register properly in the website. Support was non existent, a complete waste of money.

published

A complete waste of money. The after sales support is non existent. The website to register the Sim did not work properly. Kogan is cheap for a reason, it is crap.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$5.00
Included Data per Month0 GB
See all answers
1 comment
Kogan
Ross x.Kogan
Mobile Phone Service Providers

Find out how Kogan Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all

Had an issue with my recharge, they were so helpful

published

They responded to my issue quickly and went above and beyond to provide me with a solution. They were professional and ensured that I was satisfied. My expectations were exceeded. Thank you!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$12.50
Included Data per Month7 GB
See all answers
Jack

JackMount Coolum

  • 2 reviews

The worst service I have ever had from a company

published

I have been waiting 10 days for Kogan to port my phone number and they still have done nothing to fix my issue.

other phone companies take 1 hour to do this

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$30.00
Included Data per Month20 GB
See all answers
2 comments
Kogan
Ross x.Kogan
Jack
Jack
johnny d

johnny dPerth, WA

  • 7 reviews
  • Verified customer

Cheap but they absolutely must be the most pathetic ignorant useless illegitimately setup company ever. Absurd.

published

It is impossible to contact them as they don't offer any legitimate way to contact them and their koganmobile app is crap like their help centre.. ignorance is no excuse please.

1 comment
Kogan
Ross x.Kogan
Steven

StevenSouth East Queensland, QLD

Impossible to contact Kogan.

published

My 88yo mother with a pacemaker, purchased a 1 year mobile plan, wasn't able to connect, isolated at home because of Covid 19. She rejoined to Telstra as she needed a phone due to her health circumstances.
She tried to get a response from Kogan, a month later received an email saying that she may have made an error setting up.
Way to late and useless, so she needs a refund.
Anyone had any luck getting something like this from this mob, they seem particularly elusive, hiding behind the Covid 19 excuse.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
2 comments
Kogan
Ross x.Kogan
Steven
Steven

Haha, replied to the email my mother received and it said it was a no reply email address. What's your next suggestion.

Keven

KevenSydney, NSW

Cant log in or recharge

published

Been a customer for the last year, have recharged & been sent a voucher #.
Go to log in to Kogan mobile with my existing phone # however I've lost my pin,. Request pin reset but nothing gets sent to my email ( the order did) how do i get my money back?

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$16.00
Included Data per Month13 GB
See all answers
1 comment
Kogan
Ross x.Kogan
Page 1 of 62

Questions & Answers

Kathi M.

Kathi M.asked

I have a plan of 13gb per month but my data ceased at 5gb on 4/5. Why?????

1 answer
Mav
Mav

Hi Kathi,
I am not sure sorry. You will have to contact Kogan directly as its likely to do with the specific plan that you are on.

James Croft

James Croftasked

how do we put our address of 40 years in when we try to set up our mobile phone. It is also the address for our kogan shopping account.
Have been trying for a few days and feel veerry frustrated. You must not want business.
Why don't you like our address.
We look forward to your help

No answers
Jason M.

Jason M.asked

For some reason I cant call anyone like I used to , like nobody works

No answers

Get an answer from our members and Kogan representatives

Other Mobile Phone Service Providers

Previous
Moose Mobile

Moose Mobile

4.7
(1,488)
C Mobile

C Mobile

4.7
(264)
Pennytel

Pennytel

4.4
(811)
Hive Mobile

Hive Mobile

4.6
(106)
Vaya

Vaya

3.8
(2,720)
Hello Mobile

Hello Mobile

4.0
(119)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.