Kogan Mobile

I am writing to express my appreciation for the exceptional service provided by Shaiju. I was having a lot of trouble setting up my new phone plan and had called Kogan Mobile several times without a resolution. I decided to try one last time, and luckily, Shaiju answered my call. He helped me resolve the issue with great patience and professionalism. I wish all Kogan Mobile staff were like Shaiju. Thank you for the great support! Show reply

Huge thanks to Shubham for enabling our mobile phone plan to work. Multiple calls and issues but worth the persistence and appreciated the patience and expertise to assist us. Show reply

Been with Kogan for almost a decade now, but felt betrayed that the Poco X8 Pro Max is not supported, and is being blacklisted when the Sim is moved over to it. Until I can get a guarantee that I can port over without it being blacklisted (ie, being whitelisted), then I will have to stay with Amaysim for now. Reception around all areas is… Read more

decent, but could be better. Not much in the way of regional coverage, which has been the issue since forever.

However, Kogan has provided extremely generous amounts of data for their pricing, and almost every two years, have added more data to my plan! Very satisfied with my tenure here, but again,

Please approve my Xiaomi phones.

I am now with Kogan mobile. Bonus of 10GB given and was in my account. That is efficient. Previously I was with Lycamobile. A few occasions SMS message about extra 5 GB bonus given. But during the times that the 5 GB were supposed to be given, could not access the app as always the link would show internal error! Show 2 replies

I had major difficulties accessing my Kogan mobile account as my email address had changed from when I first registered and once, I was able to contact technical support, I was assisted by an awesome tech guy named Muzammil and he got my issues all… Read more ·  2

sorted! He was very helpful with giving clear and concise instructions to help me through each phase of changing my details for which I was so thankful for! :-) Cheers!

Excellent cutormer service – Service was out for 12 days for both mobiles-Kogan immediately gave a credit for the outtage-impressive-Mustan Show details ·  1

I spent about 1 hour on the phone with Ajay to sort out a problem. Excellent service and so patient with an old lady. Thank you Ajay for your patience, kindness and service for sorting it all out. Well done. Show reply

Amazing service from Muzammin he helped me with a replacement voucher when my voucher had already expired. Super grateful for him being so kind patient and understanding!! Amazing to see you such a big company like Kogan provide such good customer service!! Show reply

I accidentally activated my voucher, I called Kogan a talked to Kavin , he so very professional and helpful to helped me to deactivate the previous voucher, gave me a new voucher code #. Magda Show details ·  1

First time having issue transfering my number to new provider is with this provider. Got told to go United Petroleum to purchase their physical sim but went to 4 stores and none of them had any idea of Kogan sim cards. Original Esim stopped working (part of failed transfer - not my fault) so i had to pay $2 extra to buy another one after… Read more

attempting to buy a physical sim from multiple petrol stores that are on Kogan list. Their customer service is the worstttt, they just rushing thing to hang up on you and not really try to help to resolve the issue until you ask them step by step. Very frustrated for me just for using their service for 3 days. I’m changing provider right after my sim is active. The cheap price is not worth your time, trust me !!!!!!!!!!

Kogan mobile have traumatized me for life. I had an old number that was linked to my business, Government, friends and other systems such as MFA and 2FA authentication. I simply wanted to transfer my old number to Kogan mobile and carry on but that was too difficult for them. The call centre that "helps" you is in India and they are utterly… Read more

incompetent and are hard to understand. They don't realize that links cannot be sent to an old ladies phone that doesn't have internet access. They don't get it that phone numbers that are defunct won't be useable. They don't understand that the problem is their end when the customer does everything correctly and they still can't provide a service. The whole problem was that they couldn't verify who I am despite me being a long time Kogan customer with internet plans and a separate phone service for my mother already in my name. By comparison I spent nearly 2 weeks trying to get service from Kogan with no success at all and ended up buying a sim card from Woolies and getting up and running in 1 day. I have always recommended Kogan for online shopping and will probably continue to shop through them but if you want me to recommend their mobile phone service that will never happen!

Buyer beware! I bought a 365-day Kogan Mobile package only to find my data crawling. Called support, and they casually mentioned my plan doesn't include 5G. Unbelievable. Absolute trickery from Kogan. Save your money and avoid!

I spoke with Srajan who listened to me politely and fixed the issue immediately. I went from anxious about the problem to calm in seconds, not minutes (or not at all with other situations). This is well earned praise on Srajan and Kogans customer management attitude. Well done, service and great value can go together -take note other service providers. You know who you are. Martin Show reply

My recharge voucher stated 2 different expiry dates (which I didn’t pick up on until it was too late). And unfortunately the earlier of the 2 expiry dates blocked my recharge code from working. I immediately called Kogan Mobile, a lovely agent by the name of Ravhika sorted my recharge out with no problems and got me online again. Show reply

I made an error and accidentally purchased a new phone plan in place of recharging my current phone plan. I spoke with a wonderful employee named Sania who helped guide me through my confusion and offered to call me back in two days time with the information necessary to reverse my transaction and obtain a refund after I was able to provide an… Read more ·  1

'order reference number', but not a 'voucher code'. Sania displayed helpfulness & professionalism throughout our entire conversation.

Joseph was very helpful with the transfer of my mobile phone from another carrier to Kogan. Kind, polite person, perfect for the customer service job. Thank you Joseph! Show reply

I made a silly mistake and brought two esims. Long story short I messed up but fortunately luck came through in the most unlikely of places. I had a lovely lady named Ratika that took care of my issue and spoke fluently. Show reply

Talked to Thanzim today and I am giving her a 5 star as she was very helpful to a noob a like me who mistakenly bought a sim only prepaid plan online before realising my phone does not support one. She is very knowledgeable and enumerated the steps I need to take as well as things to be mindful of if I want to transfer my existing number to this new plan. Much appreciated Thanzim! Show reply

I spoke to Usama today from Kogan Mobile and he was exceptionally helpful and polite. He was knowledgeable and stepped me through everything with patience. Thank you for your help! Show reply

Started a new SIM starter pack because I was changing Telco's. I am 62, I ran into trouble . I phoned Kogan Mobile Customer Services. My Kogan Contact was a man called Shaiju, Once I Identified who I was with a few simple questions, Shaiju took me through the Telco changeover process, step by step, it took me almost 90 minutes because I am old &… Read more ·  1

slow. He was always polite, respectful and professional the whole time. A true credit to his Employer. Very well trained. So, a HUGE thank you to Shaiju and the whole Kogan Team. God bless you all, Amen. Keep up the great work & Custome Service everyone

dear Mr. Manish p. just thank you for your great help and patience and professional attitude to your costumers if all are like you than Kogan will be the best company thank you again. for putting g your customer first. joseph bouzeid. Show reply