Kogan Mobile

My first year plan with Kogan Mobile recently expired. Somehow, an automatic recharge function had been activated in my account. I certainly did not enable it myself. Without offering me any alternative or confirmation, Kogan automatically charged my credit card. Instead of renewing the current 5 May promotional plan for $199 with 500GB, they… Read more

charged me an unexplained amount of $335.

Since Kogan already had my credit card details, they could just as easily have charged any other amount. This is completely unacceptable.

I called the customer support number expecting assistance, but instead the experience was extremely disappointing. The operator told me that refunding the $135 overpayment was apparently impossible. Instead, I was told that I first need to purchase another $199 plan with my own money, then call Kogan support again afterwards, explain the whole situation from the beginning to another operator, and only then they may refund the original $335 payment. Just imagine this chaos and confusion for a customer.

Update:

After publishing my initial review, I was contacted by Kogan and offered assistance. My issue was resolved very quickly. I purchased a new discounted $199 plan and sent the provided code to Kogan support. Within minutes, my account was updated and my previous plan was replaced with the new one. I was also informed that a full refund for the original plan will be processed and should be returned within three days. In addition, my data allowance was significantly increased, with an extra 400GB added on top of the existing 500GB annual plan. This is an exceptionally good-value plan, and at this time it would be difficult to find a comparable offer with other providers. I appreciate the Kogan support team for the prompt resolution of my case. Based on this experience, I would be happy to recommend them to others. My only suggestion for improvement is that, in addition to phone support, it would be very helpful to have a direct email support option available on the website. This would assist customers who have limited time or prefer to describe their issue in writing. I hope Kogan considers adding this option in the future.

Purchased prepaid mobile plan , I encountered problems when trying to activate SIM . Called the number that was supplied and got talking to a guy named Hitesh who was absolutely brilliant and had the issue sorted in minutes , thanks Hitesh Show details ·  1

I recently renewed my 365-day plan with Kogan, expecting the 200GB to be a usable bank, but instead ended up with a plan that splits it into 16GB blocks every 30 days. To make matters worse, I discovered the hard way that any unused data does not roll over; it just vanishes. I recharged two days before my previous plan expiry, and the new plan… Read more

started immediately without any warning of terminating my active plan!!!!!!!!!!!!!

The fact that there is zero rollover is buried in the fine print and not mentioned on the main page. This is extremely unethical advertising, especially since Kogan promotes rollover on their other plans. Nobody has a perfectly fixed data usage every single month—if you have a light month, you lose the data you paid for. This plan is designed for the customer to lose. Absolute rubbish.

Poor reception compared to Moose mobile. I change to Kogan mobile from Moose mobile as the price was very appealing but I realised the receptions at my workplace in Brisbane is very poor.

Cancelled service 3 months ago, yet Kogan Mobile continue to charge me for it. Several emails to Kogan have proved futile as they insist that they and Kogan Mobile are separate companies even though the sims were ordered from Kogan. Tried to open a… Read more

case with CAV but that was a waste of time as they were about as useful as an ashtray on a motorbike. Now hoping my bank will just block the charges on my credit card. Just absurd in this day and age that a company can act in a fraudulent manner with such impunity.

I find it annoying that Kogan mobile dont have the option to cancel mobile plans by the user through the app or website, and also automatically puts users on their "First" plan trial, and charges the user afterwards, thats disclosed to the user in a small fine print.. Without a clear way to cancel that as well until the user had been charged and… Read more ·  1

cancel it.

Thankfully I got refunded after that stress automatically right after I cancelled the plan the day they charged it, and only because i noticed kogan charged me on my trsnsactions. And the reason i put Kogan in 4 stars despite the negatives I experienced, its still resolvable so far, and also Kogana mobiles customer service call is actually really great at quickly cancelling that mobile plans, and helping you switch over to another plan with them. Like for me it was cancelling their monthly plan to a yearly plan of theirs, all in just 6 minutes! And with great value for the money. so, its not perfect, but its still pretty good. The data itself is decent so far using it for a month for the price, not superb, but it works, which is enough for me.

I wanted to port my mobile number to a Kogan plan. The first time I tried I really mucked it up. Contacted Kogan help. The first guy was quite rude and dismissive and gave me some advice which obviously wasn’t going to help. I gave up. Rang back a couple a couple of hours later to cancel the purchase. A very pleasant and helpful guy responded:… Read more ·  1

“no, no trouble at all. Will be happy to do it.” Fine. Credit went though. I tried again a couple of days later. Process went through without a problem. I was advised my number had been ported. But the phone didn’t work!! Onto tech support again. Went through five calls of various value from hopeless ‘just remove the physical SIM’, to trying:” I’ll send you a new e-sim”, to the last one who was excellent. Worked carefully through the problem, told me to do a few things, and yeah it worked! (Still not sure what he said and I’m not game to fiddle with the phone again. I’m giving Kogan four stars for a couple of reasons. Their tech support was instantly available, no waiting in queues, I just connected as soon as I rang. An absolute rarity in customer support. And they have some pleasant and competent staff if you can get them. As well, all their staff (with one exception) were polite and friendly even if their rapid fire heavily accented English can be hard to understand. So, if you don’t get satisfaction first time keep trying, there are good ones there.

Exceptional Service from Yogita I wanted to share some wonderful feedback about my recent experience with Kogan Mobile—Yogita was diligent, patient, and incredibly thorough throughout the entire process, taking the time to listen to my needs, answering every question with clarity; her calm demeanor and attentiveness made what could have been a… Read more ·  1

stressful situation feel seamless and efficient, and her dedication to delivering top-notch customer service truly stood out as she followed up promptly, provided precise information, and went the extra mile to verify details to ensure everything was perfect; her professionalism and genuine care for the customer experience are commendable, so if there’s room for recognition, Yogita deserves high praise for consistently going above and beyond—please extend my thanks to her for exemplary service; I’m a loyal Kogan Mobile customer and will not hesitate to recommend your team to friends and family; thank you again, Yogita, for your outstanding support.

Joslin was fantastic!! She helped me sort out my expired voucher (by a few days) not going to waste. She was so pleasant,professional and reassured me that she'll be able to fix it up. One of the best calls I've ever had. In less than 6 minutes she fixed it up. Thanku Kogan for hiring JOSLIN Show details ·  1

Happy Kogan Mobile customer for years. Recently wanted to change from Monthly to 365 prepaid plan and Kshipija swiftly resolved this for me (at time of writing, cannot be done via Kogan Mobile customer portal). Show details ·  1

Kogan LARGE FLEX 365 sim. KEVIN gave exceptional customer service. I find these plans to be very good value, paying for a whole year and it covers everything for $15 per month. I had 2 glitches on porting. Trying to put a sim code on I PUKed my phone. A 3 minute call and it was remedied. Later the e-sim number got stuck in my phone instead… Read more ·  1

of my ported number. KEVIN identified the issue, and patiently walked me through how to fix it. When the number updated correctly it cut us off. Kevin phoned me back to make sure it worked and everything was ok now. Outstanding customer service. Thank you!

The reception has cut out multiple times a week since joining in March 2026. I currently have an issue with them not switching over from iPhone to iPhone via eSIM. I was told by their customer care team that it would take 2 days to swap from the old eSIM to the new iPhone and that I would need to complete an identity check. I have advised them… Read more

that I need my phone 24/7 for work and other things, but they weren't helpful and couldn't do anything to speed up the process on their end. It's been five days, and I still can't switch over or get any resolution to fix the issue.

There was a communication gap: they did not inform me that I would need to purchase a new $2 eSIM to replace it, send it via email to update the eSIM number, and redo the ID check three times. Highly not recommend Kogan Mobile.

Terrible service, terrible connection, couldn’t be contacted for work purposes during travel. EXTREMELY UNRELIABLE during travel!!!! Messages and calls sent sometimes were not received. Would not compensate for the lack of a working phone!!!! Show details

Horrible customer services. Indians are so rude and didn't resolve my matter. I waited for my refund for my Kogan Prepaid and it has been 3 weeks and I still haven't receive my refund. This is ridiculous. Show details

Thank you for a wonderful/professional service provided by Usama ⭐️⭐️⭐️⭐️⭐️. He is very helpful, explained carefully to customer what needs to be done. Usama is the third person/consultant that I’ve spoken to since I purchased Kogan mobile. He made me feel easy and comfortable to talk to, and to stick around with Kogan, and even though could… Read more ·  1

refer more friends and family members to purchase Kogan product. Kogan Company should have more staff like Usama.

The two previous persons/consultants that I’ve been spoken to were very very unprofessional and seems a bit rough of their service provided to their customers. I’m hoping not to speak to unprofessional staff like them again if I ever call.

Thank you

Lam

Gouri , is the best customer service operator in Kogan. I have just spent the last 10 days emailing and ringing Kogan to help me transfer my original number that I had lost overseas from a temporary e sim . Every operator couldn’t not assist me as they obviously didn’t know how to do there job . I was lucky to get Gouri on line that helped me and… Read more ·  1

fixed the problem . I believe Kogan should be using Gouri as a supervisor trainer to train other Kogan operators. Because after 10 days over 8 different Kogan services operators Gouri was the only operator that could help me So only 1 in 10 operators know how to do there job properly. Gouri again thanks so much for your service today.