3,211 reviews
- Pre-Paid Sim Only
- ·
- Post-Paid Sim Only
- ·
- Post-Paid with Phone
AI reviews summary
Pros
Verdict
Kogan Mobile is generally well-regarded for offering cost-effective prepaid plans and responsive phone-based customer support. While a subset of users report frustrations regarding connectivity issues, self-service website limitations, and challenges with account cancellations or number porting, the overall sentiment leans positive due to the affordability of the plans and the helpfulness of individual support agents when contacted directly.
Hitesh was very helpful and patient with us. Thank you for providing the best costumer service possible and I really appreciate your support and help with our issues. Show details · 1
Excellent value & product coverage around Sydney. Joliza from support also was better than excellent when I applied for a refund when a technical issue overcharged me. Been with Kogan for many years and never had dramas. 5 ⭐️ Show details · 1
I have saved big bucks with Kogan Mobile over at least 6 years. In addition, I have always had 10/10 awesome customer service. I have never had any network issues or slow downloads. I last spoke with Tanzim, who was lovely. Thanks all. Show details · 1
Reviews with attachments
lady is very professional very helpful her name Cereina and she make smile Show details · 1
Muzammil was extremely helpful and kind throughout the entire process. He assisted me at every step of the way with activating my SIM and transferring my mobile service from Optus to Kogan. His support made the experience smooth and stress-free. Show details · 1
Blew my data and they fixed it – I left my hotspot open and it drained 10 gig in 30 minutes. No time for the usage alerts to catch my attention. After I called and explained that I am a 24 month account holder and I did not get the messages in time, they gave me a 2 GB credit to get me to my next account recharge. Show details · 1
Super Duper Support from Kogan Mobile – Five Star Service by Kogan Support. I lost my mobile recharge voucher code and when found, it was expired, the Support team has listened to me, helped me, reissued the new recharge coucher code at no cost. Show details · 1
Excellent Service and Value - Great Customer Support! – Just got off the phone with their customer support, they were friendly, and helpful and sorted out all of my questions quickly. The price is amazing too and never had an issue with the service or connectivity. I've signed up our whole family to Kogan Mobile - Yes, it's that good. Show details
Very poor network coverage most of the time thinking of moving to a better company Show details
- +1
Impossible to cancel, continued charging for months My elderly mother (over 70) visited Australia from Brazil, so I bought her a Kogan Mobile SIM. The service was advertised as prepaid, not recurring. The account was registered in her name but using MY bank card, and the account is under MY email address. No ID or verification was required at… Read more
signup.
When she returned to Brazil, I tried to cancel the service. First attempt: logging into the website. I have full access (email, password, everything), but there is no option anywhere to cancel the service or remove payment details.
Second attempt: calling support. I was told ONLY my mother can authorize removal of MY bank card from the account. So I was allowed to create the account, pay for it, and manage it using my email, but I am not allowed to stop the charges.
My mother does not live in Australia, does not speak English, and cannot realistically deal with Australian phone support.
I then emailed support, opened a Fair Trading complaint, and disputed the charges with my bank. Despite all this, Kogan has continued charging my card for three months.
This situation is completely unreasonable. A prepaid service should not be able to keep charging a third party indefinitely while making cancellation practically impossible.
Avoid giving them your payment details unless you are prepared for a very difficult time cancelling.
Hi Felipe, thanks for your feedback. Kogan Mobile enquiries… Read more (+2 replies)
I was with Kogan last year and had no problem so I bought the pre-paid sim 365 days Flex with 200GB ($159) this year, and the 4G connection has been TERRIBLE. It’s extremely unstable and will not connect to the internet every 5 mins. It doesn’t matter where I am in Brisbane no matter how crowded or not it will always have this patchy connection… Read more
and I am out of patience. I can’t even post this review until I wait the connection is stable. Ridiculous. I want to get a refund. I will be switching to a different company.
Hi Coco, thanks for your review, and we're sorry to hear… Read more
Network terrible. Barely works even if you have full signal bars. When you buy a 365 day pre paid, they steal your data. I've used about 9gb in 60 days according to my phone. Yet Kogan say I've used 166gb. Unreal thieves. Steer clear! Highway robbery When you ask them about it they ignore you
Hi Chris, thanks for your feedback. Kogan Mobile enquiries… Read more
Find out how Kogan Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
(Check screenshot) Kogan will cut all internet and phone reception access for a week at a time without warning, don't buy!!! Show details
Hi there, we'd be more than happy to help. Could you please… Read more
Very bad, scammers who do not abide by contracts. I warn against any of them. Stay away from this company. You will regret it. Show details
Hi Jaber, we'd be more than happy to help. Could you please… Read more
Poor experience with customer service. Called Kogan Mobile in February to refund a plan and reinstate my previous plan. Customer service was able to provide me with a refund but could not find any record of me ever having another plan with them. After two days and three separated customer service representative, I finally was able to have my… Read more
original plan reinstated, with the representative at the time confirming a new expiry date of 2027 for this phone and data package. Six months later, when my monthly service is due to recharge, it suddenly shows that I have 0GBs of data, despite the expiry of the plan still being 2027. I then ring customer service again to ask why this had happened, to which they inform me that they had adjusted the data package on their end to have an original expiry date rather than the new expiry that I can see on my customer portal. After two days and having to speak to three different representatives again, there was no acknowledgement that their had been miscommunication on their end regarding the expiry of the plan, one of the customer service managers, Jasmine, was only able to explain that it was a 'system glitch' and that I had to purchase a new plan. The representatives were quite unprofessional during our conversations, constable cutting me off using a domineering tone as I was explaining my situation and provided no solution to my issue of not being in a finacial situation to immediately purchase a new plan. In the end, I was left with no data, no proposed solution to purchasing a new plan and no acknowledgement of miscommunication on the part of Kogan Mobile.
Hi Thea, we'd be more than happy to help. We responded to… Read more
Latest follow-ups
Slowest mobile service I have ever used – Very slow service. 2:30minutes to open one website. Wasting so much time on slow mobile internet Show details
Follow-up · I was using it for internet browsing only, was unable to use it from the beginning. Bought other sim card immediately, so basically waste money for nothing.
Hi Michellea, we've sent you a private message. Please get… Read more
I have been with Kogan Mobile for four years now and have always been more than happy...Try and get better mobile plans bet you won't...For around ten dollars a month with lots of data unlimited text and talk you just can't go wrong...Kogan also has and always had great after sale and all around customer care and service..Highly recommend Show details · 2
Follow-up · Although my plan is capped at 4G speeds it is more than enough for what I need to do ..I make an international call through what's app once a week and had no issues also no issues with roaming...With their after sales excellent service and cheapest plans available I would highly recommend Kogan mobile to anyone..Have already converted nearly all of my family members to Kogan mobile
The agent Usama was extremely helpful , well mannered and well informed about the product. Technically highly skilled. I think he is due for a promotion, his service was excellent. Thanks Kogan. Show details
Follow-up · A bit disappointing to find I had to pay an extra $5 to make an international call and again every time I want to make another oversees call. Will probably change carrier when sub is finished.
Hi Mike, happy to hear that our Kogan Mobile team was able… Read more (+3 replies)
In-depth reviews
I renewed my aunty's phone plan using my credit card in March 2025, in February this year (202) she moved overseas. Yet, in March this year the dreaded AutoRenewal from Kogan hit and renewed for another year. I called Kogan, they insisted to speak to her even though she is overseas with a 8 hour time difference. Anyway, the next day I managed… Read more
to get both on the phone and Kogan agreed to cancel the subscription and reverse the charges. That was 3 months ago, nothing has so far been refunded. I have since called them again about it twice. Today we rang and they said they have tried to reverse it 5 times and to check with my bank. I find this very hard to believe. Like a bank is refusing to take money?!
The moral of the story is, don't use a normal credit card when signing up with these guys. Use a card that either gives a temporary number valid for a few hours or a temporary CVV number. It is painful trying to get a refund or cancel. Alternatively, use a prepaid credit card.
Hi Hany, we'd be more than happy to help. Could you please… Read more
My first year plan with Kogan Mobile recently expired. Somehow, an automatic recharge function had been activated in my account. I certainly did not enable it myself. Without offering me any alternative or confirmation, Kogan automatically charged my credit card. Instead of renewing the current 5 May promotional plan for $199 with 500GB, they… Read more · 1
charged me an unexplained amount of $335.
Since Kogan already had my credit card details, they could just as easily have charged any other amount. This is completely unacceptable.
I called the customer support number expecting assistance, but instead the experience was extremely disappointing. The operator told me that refunding the $135 overpayment was apparently impossible. Instead, I was told that I first need to purchase another $199 plan with my own money, then call Kogan support again afterwards, explain the whole situation from the beginning to another operator, and only then they may refund the original $335 payment. Just imagine this chaos and confusion for a customer.
Update:
After publishing my initial review, I was contacted by Kogan and offered assistance. My issue was resolved very quickly. I purchased a new discounted $199 plan and sent the provided code to Kogan support. Within minutes, my account was updated and my previous plan was replaced with the new one. I was also informed that a full refund for the original plan will be processed and should be returned within three days. In addition, my data allowance was significantly increased, with an extra 400GB added on top of the existing 500GB annual plan. This is an exceptionally good-value plan, and at this time it would be difficult to find a comparable offer with other providers. I appreciate the Kogan support team for the prompt resolution of my case. Based on this experience, I would be happy to recommend them to others. My only suggestion for improvement is that, in addition to phone support, it would be very helpful to have a direct email support option available on the website. This would assist customers who have limited time or prefer to describe their issue in writing. I hope Kogan considers adding this option in the future.
I find it annoying that Kogan mobile dont have the option to cancel mobile plans by the user through the app or website, and also automatically puts users on their "First" plan trial, and charges the user afterwards, thats disclosed to the user in a small fine print.. Without a clear way to cancel that as well until the user had been charged and… Read more · 1
cancel it.
Thankfully I got refunded after that stress automatically right after I cancelled the plan the day they charged it, and only because i noticed kogan charged me on my trsnsactions. And the reason i put Kogan in 4 stars despite the negatives I experienced, its still resolvable so far, and also Kogana mobiles customer service call is actually really great at quickly cancelling that mobile plans, and helping you switch over to another plan with them. Like for me it was cancelling their monthly plan to a yearly plan of theirs, all in just 6 minutes! And with great value for the money. so, its not perfect, but its still pretty good. The data itself is decent so far using it for a month for the price, not superb, but it works, which is enough for me.
Find out how Kogan Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
Positive reviews
Shahnawaz was wonderful throughout the mobile transfer and made it very easy to understand. I have been with kogan for about 3 years and didn’t have any problems(maybe a little slow on some areas but whatevs) recommend for anyone looking for value options. Show reply
I got a new phone and had to transfer my ESIM over and the process was definitely tedious. For the most part everyone I spoke to on the phone from Kogan was quite helpful with helping me out but Yogita was absolutely amazing. She was able to solve the issues I was having that no one else seemed to be able to solve off hand. Thanks Yogita! Show reply
The customer officer (Riya) was able to solve my recharge problem straight away. She was very polite and easy to deal with. I was also connected within 2 mins, much better than most businesses. Show reply
Negative reviews
[Name Removed] (I’m not sure if I correctly spelled the name) really shortened my call by saying “please hang up and just wait” while I asked for him to wait for me in the process of typing my voucher code to port my number incase I need an assistance for the next step. Wow! I hung up the call and someone else did a great job for me.
Hi Victoria, thanks for sharing your feedback. We regret… Read more
Being a Kogan member since almost 10 years, I experienced for the 1st time the WORST customer service from STAFF member [Name Removed]. I was shocked that this person is allowed to work at Kogan- He needs serious training at inter personal skills. I spoke to him at 11.50Perth Time today 2/8/2026. The phone recording may help Kogan take note of… Read more
this incredibly RUDE and impatient staff who right from the begining of the call wanted to hang up the phone. I had to remind him twice of his basic duties and also asked for an alternative staff to speak which he declined and hung up. I called back and was pleasantly helped by staff [Name Removed], who was lovely and explained in detail what needed to be done. In all these years I have not comeaccross such an arrogant and rude customer service staff -[Name Removed]. PLEASE MAKE HIM UNDERGO TRAINING IN BASIC COURTESY AND SPOKEN SKILLS.
Hi Sean, thank you for sharing your feedback. We regret… Read more
I have been with Kogan mobile for almost a year. Today I received a message saying my service would automatically renew. As I would not ordinarily set up auto renew I logged in to the online system where I am unable to find any auto renew option. Now I cannot renew as I want to choose how I renew. I called Kogan and spoke to the most unhelpful person. Kogan you need to work on your customer service and website.
Hi John, we'd be more than happy to help. Could you please… Read more
Recent reviews
Had issues with loading a new pre-paid mobile recharge voucher as was overseas and then the voucher expired upon returning home. This meant that my voucher was null and void. Contacted Kogan Mobile and spoke to Shahnawaz who did everything to solve the issue - over and beyond. Great service and outcome and definitely would recommend based on this customer service. Thanks Shahnawaz. Show details · 1
Shahnawaz was very helpful and friendly. He helped me transfer my existing eSIM to my new phone and explained the process clearly. Everything was sorted out quickly and smoothly. Really appreciate the great customer service. Thank you! Show reply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Meki, we'd be more than happy to help. Could you please… Read more