AGL Mobile Extra Small Plan

AGL. mobile sim card porting – AGL mobile porting across is a shocking experience, 3 weeks and no resolution and date to be fixed. 9.5hrs on phone and spoken with more than 10 people.Not customer focused AT ALL.People and processes are not up to scratch to fix such a basic issue with porting a number from another provider.

10 years to upgrade my plan – The plan itself wasn’t bad but the customer service when trying to upgrade my plan was garbage, at first I did it myself online chose the new plan received a new sim activated and then they cancelled it I called up to sort it out apparently it’ll take 10 business days so I changed company There’s no plan upgrade option online so I don’t know why they didn’t just activate the new sim idiots. Show details

Incompetent and very poor support – Overall AGL telecom business is a joke, they are just acting as sub-retailer selling Optus service with poor correcion extremely poor customer service, there is no history of conversation that you as a customer can track, I had to repeat myself 10 times across 3 different agent, basically i never received eSIM QR code hence could not start the… Read more

service at all, the support team used no common sense or conversational history and were literally going through the script wasting my time. They have no way to confirm on actions they have taken or you can't have conversational history. I got frustrated and cancel the service.

Worst service. They try to trick customers – They advertised $5 month plan. I registered for my poor mum who somehow lost her wifi connections from home. They automatically put data into her plan and charged us. I rang them and advised to stop it but they continued add more data and charged us more. I cancelled their service right away. DO NOT USE them. $5 is unreal plan. Show details

Not bad for me – I was paying a lot more as a prepaid customer with another company, I don’t use a lot of data so this plan is great for me, the only thing is reception isn’t great in some place but that’s ok with me Show details ·  1

Great plan for seniors!! – If you don't need lots of data - this plan is great ! Excellent price and unlimited calls and texts. Suits me perfectly! Show details ·  1

Cheap and good value – Basic plan offers value for money. I only use for calls and sms. Show reply

Excellent mobile service – I was reluctant to move away from my mainstream telco service, but AGL is beyond my expectations. I highly recommend AGL Show reply

first time user – So far happy with my mobile 2 GB data monthly plan. It is very affordable, and the first 6 months attracts a 50% discount. It suits my needs when I am away from my home as reliable data mobile network. Show details ·  1

It’s a great change – Good coverage glad and happy I made the switch to AGL. Show details ·  1

Perfect – Fast, good signal everywhere I’ve been to in Brisbane an Gold Coast. Show details ·  1

Cannot turn off the data boost – Auto data boost cannot switch off. I couldnt login to my account as no sms was sent to me, called and ask them to fix and they not willing to fix it. I asked them to reset my account, they deleted my account and asked me to register again myself, I asked the person to go through the process with me, he said he cannot and hung up on me. So rude and not helpful.

This is what I was waiting for – This is a awesome plan, actually most of people don't use that much of data over mobile internet, then why should we pay for that ?! but with this plan I just pay for data which is actually is going to be used . Show details ·  2

Terrible sim activation & porting from another service – Honestly, I thought this would be great since we are AGL elec and gas customers. How hard can it be - you order a sim card, you install in your phone and wait for you service to be ported over. My old service was Optus - so Optus to Optus should be straight forward right? Firstly, when you order the sim card, they ask you to put different… Read more

address if you don't want the new sim card to go to the billing address on file. For some reason, that's ignored (so why ask?) and it goes to the wrong address. Okay, so you activate online through their portal. Takes a few hours to process. Then you think it's done right? But no, first calls is working. But no SMS. After a day or so, I can receive SMS but not send. Also, voicemail is not activated. After 4 days, I still can't send text or get voicemail working. I have spoken to the resolution depart 3-4 times and each time they say, we've fixed it, just reboot your phone. My last call with them was late Fri afternoon. They say it's Optus service interruption in the area, try again in the morning. My wife's phone has an Optus service and it's been working fine all week. And why only SMS send but not SMS receive or calls. Oh, it's random, she says. The truth is that it's Friday afternoon, nearly going home time and mobile support don't work on weekends, so no annoying customers until Monday. Each time you call on the phone the wait is min 30 mins. There's no call back service. Update on Monday. I called them again. This time I am told I have to try texting minimum 3 times in the next 24 hours, make a note of the time and number, then I have to call support back again to quote that information for them to to escalate the problem to the "technical/engineering" section and this time, minimum response time from them will be 3 business days. Are they saying I need to be sure that I have a problem when they have been working on it all last week?

Not a good experience! – I had a sales person phone trying to sell me an AGL mobile plan as I am an existing AGL Electricity customer. I wasn’t really interested but he kept pushing. I told him I would phone back later if i decided to take them up on the offer but he just kept going on and on. He told me they would send the sim out with the details and if I wasn’t… Read more

interested just to ignore it and it would automatically be cancelled if I didn’t activate it within a certain timeframe. It arrived, I didn’t want it and didn’t even open the envelope. I sent a message through the app to try to get it deleted off my account but didn’t get a response that day and only just noticed they responded a couple of days later and I was unaware. I assumed it would disappear from my account further down the track, that they maybe had a back log. Months later and I just received a bill for it. I phoned and waited nearly 30 mins to speak to someone who was able to deactivate it but then was told they can’t issue a credit for it and I have to wait for a FINAL NOTICE. After I receive that, to phone back again and tell them the amount due so they can process a credit. To be told to wait until next month to be issued a FINAL NOTICE over something I’ve not used and didn’t even want in the first place is really distressing to me as I’ve always paid my bills before the due date. Their sales person lied to me to get a sale. Not a good experience and it hasn’t ended yet.

Beware! AGL $15 mobile plan is not for children - Automatic data boost – I am very disappointed about the AGL moble phone plan and the poor customer service I received. It is a shame as I’ve been AGL loyal customer for electricity and gas. The SIM plan automatically 'boost data' when all the data is used up. There is no option for us users to stop the 'automatic' boost. Recently I was charged extra for going extra… Read more

$0.026 GB accidentaly. Beware users, if you think AGL $15 plan is good for children, it is not, as the data boost is automatic. Children would not care about the extra costs.

Excellent value for money – I needed a plan with cheaper or free txt and calls and this was the best option by far. With the discounted rates for being with AGL energy plus a bonus 50% off for the first few months this offer was too good to refuse. No unordinary service issues from me and great savings all around. Show details ·  1

I am very happy with the service I receive from AGL Mobile – very happy with the service. I have had no drop outs. Download speed is good enough for me. Show details ·  1

Excellent coverage – Very fast and network coverage is excellent and no dropouts Show details ·  1

Great plan for my budget – As an AGL customer also, am very happy with my X-small plan, as I don't need a lot of data as use Wi-Fi also. Network coverage is good although sometimes reception is bad in my home; no dropouts. Data download speeds are good. Very happy with the organisation of transferring from Optus to AGL; much cheaper plan which I need for my budget, so happy I did this. :) Show details ·  1

Only plan designed for my needs – Excellent plan for small users. No problems with service. Only downside is that there dosn't appear to be any way of monitoring usage (other than waiting for 50% etc warnings) Show details ·  1

Perfect for my needs – As an AGL energy customer our monthly phone bill is $20 for 2 mobile phones. Our downloads are mostly via home wi-fi so we don't need a lot of data. SIM delivery,activation and porting were all delivered without any problems. So far I am very happy with the service and the price too. Show details ·  1

It is very reliable and downloading speeds are sufficiently fast – It is very reliable and I do not encounter any dropouts. Downloading speeds are sufficiently fast. Show 2 replies