Agoda

Agoda

 Verifiedagoda.com
Agoda
1.4

2,156 reviews

PositivevsNegative
10% · 2111,912 · 89%
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Trip Completed Yes · No
Transparency
1.3
Customer Service
1.3
Ease of Booking
2.2

Reviews

2,156 reviews
Jessica Rose M.
Jessica Rose M.Darling Downs, QLD2 posts
 

Money scam

Absolutely disgusting company. If I were you I would use agoda to look at places and prices, then I'd call the place you are staying and book through the place directly. I cancelled due to choosing the wrong location, the motel said I could cancel and they wouldn't charge a cancellation fee. Agoda on the other hand are refusing to refund me at all. It's been 36 hours and I'm still disputing this. If I had gone directly through the company I would of been refunded no hassle as thw booking was through the correct franchise but wrong location. Save yourself the trouble and stop using third parties for bookings. Give the money directly to the business because they deserve your money straight from you. Show details
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abmzr
abmzr3 posts
 
Transparency
Customer Service
Ease of Booking
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Thank you for the review. We found that you have managed to contact our Customer Service team via phone/email and we have assisted you earlier. We thank you for reaching out to us and hope that we have resolved the issue at hand. Thank you.

Nicole52
Nicole52Hobart, TAS27 posts
  Verified

Saved me a ton and had no issues

I booked a hotel through them because it was literally over 50% cheaper than the hotel direct. I thought it was worth a try. I had no issues with my booking at all. I suspect I was given the worst room in the hotel, but for that price I didn't mind.

I did confirm with the hotel directly that they had me booked in prior to travelling though, due to the numerous negative reviews. Show details ·  1

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Customer Service
Ease of Booking
Bill C.
Bill C.Greater Melbourne (Metropolitan), VIC2 posts
 
Bill C.
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Also, I booked with Booking.com!

Greg
Greg29 posts
 

Disgusting Service

I'm so dissatisfied with the service and response I received from Agoda about a hotel booking I made from there site I wrote to them explaining the issues I had with the hotel and the fact that this hotel should be a concern to them as it's on there site My complain was about the state of the room and all the all water that was in front of my room and where the lifts were at no time did I asked for any remburstment yet there response was there will be no remburstment to me look at the Photos attached to this feedback I even told them the black mould was a health risk yet that meant nothing to them Show details
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Customer Service
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andriyas t.
andriyas t.Greater Melbourne (Inner), VIC2 posts
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Transparency
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andrew n.
andrew n.Central West, NSW8 posts
  Verified

Appalling customer service!

Absolutely appalling customer service! Infuriating!! App is a complete waste of time. You have lost a customer who regularly books flights and accommodation. Your management should be fired! Show details
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Pat Osborne
Pat OsborneMaryborough4 posts
 
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John T.
John T.3 posts
 

This is the last time I will be using Agoda

We booked a room through Agoda Agoda took the funds. We receive an email that the partner hotel needed our passports to confirm nationality we supplied emails we called the hotel to confirm our booking. The hotel does not have the booking we speak to a agoda again they tell us they did not receive their passports so we email them again. We did this now three times we received an email that the passports have been received three times we call the hotel every time and they still do not have the booking. apparently the hotel told us it since Agoda started using a third-party partner. This is a common problem and people turn up to the hotel with no booking even though they have an Agoda Confirmation Show details
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Joy
JoyMelbourne3 posts
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Thank you for reaching out to us. For the security of your Agoda account, we've sent an email to the registered email address on file. Please check your inbox and let us know how we can assist you. We're looking forward to your reply. ^Thang

Peter
Peter11 posts
 

The worst

I tried to make a booking with Agoda for a resort in Pattaya but they wouldn't even answer my booking request. They were the cheapest but after reading many bad reviews I booked direct with the resort and cash paid to them via my Thai fiance for a fantastic price. I even told the resort I had saved them money compared to Agoda. Will never attempt to use them again. Totally hopeless and I consider a scam.
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Hi. Thank you for the review. We apologize for any inconvenience caused. Should you need our assistance, please email us at appsupport@agoda.com and advise us your concern, together with the booking ID *if applicable. We'll look into it. ^Jing

monique w.
monique w.2 posts
 

Stole my money

Complete scam!!! Do not book through Agoda. I was charged by Agoda for reservation that was not paid to hotel and then I had to pay again at hotel. Agoda customer service is practically impossible to get in touch with to resolve anything! The hotel said this happens all the time!!! Show details
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Odin
OdinGreater Melbourne (Outer), VIC
  Verified

Horrible Experience with Phillip Island Nature Parks Individual and Combo Tickets penguin parade

Horrible Experience with Agoda. I was with Agoda for years. They are okay.

This time is totally disappointing. I bought Phillip Island Nature Parks Individual and Combo Tickets: 3 Parks Pass which promoted me entry to penguin parade/either Koala reserve or Churchill island but I was declined for entry by Phillip Island Nature Parks saying that my ticket only includes Koala reserve. I request refund from Agoda customer service but they declined saying that my my ticket only includes Koala reserve.

They changed the terms of service after your purchase. It was misleading . Please see the printscreen for details. If you want a great travel experience, stay away from Agoda Show details

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David W
David WSydney, NSW3 posts
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Ross
RossPerth, WA2 posts
 

AGODACASH IS A SCAM

Had no problems with Agoda years ago but in the past 3ish years , plenty of issues from not honoring prices, room types , inclusions , there AGODA cash scheme is nothing but a SCAM, they promote giving customers AGODA cash as an incentive but when you go to use it the exact room types on the exact days with the exact cancellation policy but if you click on a room eligible for agoda cash useage the rooms are usually $30-$40 dollars dearer ie you can book a room for $80 in a hotel and pay at hotel option but if you clicked redeem agoda cash on the exact room its $30 dearer and pay now , so scam scam scam
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Questions & Answers

Totoyako
Totoyako

What can I do if I booked a hotel room and paid Agoda and the hotel did not have my reservation ??
I have tried to call and email Agoda and was told to wait another month till 24 February 2024 to get the confirmation number on their website.
Is there any where can I raise my complaint ??

Agoda
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Katrina J
Katrina J

I am currently on hold waiting for your rep. christopher to come back with a resolution. I was up until midnight speaking with Brendan. I received a refund. I then went to use the agoda cash on booking the tickets and realised I could not do this on a refundable ticket. This created a "Ghost Ticket" their words. Which was holding the agoda cash, so I could not finalize my booking. The prices were going up, and their was only one room left that suited my family. I wanted to confirm my booking. I was told to look at other websites !?!? I did and they were more expensive. I asked for compensation since they could not guarantee my booking and could not remedy the agoda cash situation until the next day. I asked for this to be emailed to me which I have received. I then booked with another site which took all of 5 minutes. Their booking was the same and non refundable. In the email it said that they will rectify the agoda cash situation, It did not state that they will re-instate the Ghost Booking. I was lead to beleive that this could not be finalized. I woke up this morning hoping to see the agoda cash back in my account. Only to find that they have confirmed the ghost booking and I now have 2 non refundable bookings with 2 different companies! I want a refund! Back into my account! not your agoda cash!

Katrina J
Katrina J  
Katrina J
Katrina J  
Katrina J
Katrina J  

The plot thickens. The other company that I used was Priceline. This is also affiliated with agoda. It looks like a duplicate booking but It is using the same reference number for both company bookings. ???

Oztaker
Oztaker

I have had an Agoda account for some time. My email provider is ceasing hosting and so I will have a new email. I have tried to change it in Agoda but there seems no way to do that, in fact the advice given is to open a new account however I have gold VIP status and will be platinum next month. How can I change email and retain status. It seems unfair i should loose it. On that note when did Agoda cash go to a one month expiry, makes it worthless for the vast majority of people.

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