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Agoda

Agoda

1.9 from 770 reviews

See the Best Booking Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
122
4 star
30
3 star
21
2 star
43
1 star
554

kathyg

kathygSouth East Queensland, QLD

  • 4 reviews

Don't use Agoda when going to Hong Kong

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
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Fraggle

FragglePerth, WA

Save your money!!

published

Paid for a 2 bedroom spa apartment for 3 nights. Instead received a 2 bedroom ground floor, NO spa apartment. Customer service was poor. Made us run around to provide documentation and multiple phone calls where I was put on hold for lengthy periods. In the end was offered $20 refund when the resort told us the difference is $165. Given no empathy or care factor. Will not be booking with Agoda again

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
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smok

smokLaunceston, TAS

  • 76 reviews
  • 77 likes

Criminal company

published

I have been relying on motels of late 4 accommodation whilst travelling. Agoda sent me an email claiming that a hotel in the Blue mountains, had dropped from $140 down to $67. I found this rather exciting as it was a nice hotel. However upon clicking on the link and the app opening, the hotel reverted back to $140 a night. This discount was nothing more than a misleading hoax. Upon trying to contact Agoda over this, you can't contact them without having a booking number. There is no possible way of making a complaint. I would avoid this company like the plague. If they intend on sending out misleading crap to my inbox, then they are the ones that will lose out in the end!

Trip Completed No
terrible

terrible

  • 6 reviews
  • 5 likes

Fraud prevention request

published
Transparency
Customer Service
Trip Completed No
Booking Type Accomodation
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Keith

KeithSouth East Queensland, QLD

  • 2 reviews

Rip off

published

Two bookings through this company and both times they booked the wrong date. No refund. For the sake of your bank account, don't touch them or they'll sure touch you.


Agoda failed to book a room twice "due to unforeseen technical error" & billed me both. Refund clearance time unknown.

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
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Avoid booking with Agoda.

published

I booked for me and my children, then after payment it showed one adult only.
Avoid booking with them.
I lost $135 as it was saying refundable but after booking said non refundable.
Be aware

Ease of Booking

Jim4926

Jim4926Hunter Region, NSW

  • 2 reviews
  • 1 like

Overpriced hotel

published
Transparency
Customer Service
Trip Completed Yes
Booking Type Accomodation
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Tom

TomSydney, NSW

Unauthorized booking

published

Do not use their service.

Agoda app made two u authorised booking under my account with my saved credit card. They refuse to admit to the mistake. The matter is now going through legal.

Don't waste your time with them. Go straight to the hotel and ask for a price match and book your hotel that way. Hotel are more creditable than the asian run Agoda company!!!

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
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Scammers

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
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purge98

purge98Perth, WA

  • 11 reviews
  • 3 likes
  • Verified customer

Agoda booked an inferior room to what was paid for.

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
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Robert O.

Robert O.Murray Region, NSW

Zero issues

published

After reading the reviews I took a punt on Agoda and couldn’t be happier. We just returned from an 8 night stay in Karon and I would not hesitate to use Agoda again next time we head to Thailand.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
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Mycrappysofa

MycrappysofaWellington

  • 3 reviews
  • Verified customer

Agoda does not publish negative reviews in a timely manner (sometimes even not at all)

published
Trip Completed Yes
Booking Type Accomodation

Agoda took our money and cancelled our room

published

Agoda took our money and cancelled our room leaving us with no accommodation hours from home on a work trip and did not refund any money please be careful using Agoda full rip off

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accomodation
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Does not honour price match guarantee

published

Site reverted to US currency mid search making it appear cheaper than other sites. Didnt realise until booking was confirmed, accept thats my own fault, however contacted Agoda regarding their price match guarantee. They sent me a list of conditions required to be met and I provided evidence requested. They then refused, listing a condition which had not been, and is not, stipulated on their site.

Transparency
Customer Service
Trip Completed No
Booking Type Accomodation
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Channy81

Channy81Greater Melbourne (Outer), VIC

Refund Take 15-30 business days

published

I booked accommodation for one night as a gift. I needed to cancel it which was part of the policy that I could. I canceled within 24hrs, the money was taken over night and I have been advised 15-30 business days to receive a refund. Thankful it's only one night accommodation imagine if it was a could of thousand dollars. Don't feel this is acceptable when not stipulated in any of the T&C never again

Trip Completed No

Mark

Mark

  • 2 reviews
  • Verified customer

Horrible customer service, side with the hotel.

published

Arrived at the hotel booked through Agoda and was given the wrong room. There was multiple options available when booking and I didn’t book the cheapest room but was given the cheapest room when I arrived and told they are the same room by the hotel. Complained to Agoda and after a couple of emails with 24hrs between each I am now 3 nights of my 4 night stay in the wrong room. Agoda are siding with the hotel and not seeing the problem. This isn’t the first time I’ve had bad customer service with Agoda but will be the last, not booking any more rooms with them!

Transparency
Customer Service
Trip Completed Yes
Booking Type Accomodation
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Shaa J.

Shaa J.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Real and reliable company - No problems with my booking at all.

published

Great service :) My booking was made and cancelled with no issues. I have received my receipt of funds transferring already and think this is a brilliant company should you need to book a hotel.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
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cjb

cjb

  • 2 reviews

site double booked

published

due to a fault message as i was booking with this site it has double booked me. i have canclled one but can,t contact agoda, they will not replay to email or phone so i can be refunded for second booking .do not book with them

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
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Nik_and_Karin

Nik_and_KarinAU

  • 2 reviews
  • 3 likes
  • Verified customer

Duplicate booking payment due to their system error and no intent on refunding

published

I booked accommodation through their website, using PayPal as the payment method. The transaction went through fine, and then a minute later, it did it again. So now I had two PayPal transactions for the same booking. Contacting Agoda was a complete waste of time as they did nothing, They did not refund the erroneous transaction. They clearly have no business ethics or care about their customers

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation
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Questions & Answers

wenting A.

wenting A.asked

How can I cancel my holidaytaxi.com booking through agoda? Since I see that there are free cancellation before the date but there have not any detail about the holidaytaxi booking.

No answers

Hoa Nguyen

Hoa Nguyenasked

How can I receive a tax invoice from Agoda for my company ?

No answers

Ocean puffins

Ocean puffinsasked

How to edit my name in Agoda. I already tried the upper left option. But there is still no option for editing my name.

No answers

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