Horrible experience. Never ever use this site again. Complete Rip OFF
Booked Resort in Bali. On Site Shows AUD in clear $1600. The moment I press confirm, I being charged $2600 AUD......apparently it was error on website funny..it was USD$ 1600...what a fraud....I called Agoda within 5 min of booking. They told me, Sorry........can not cancel.....call Hotel....I call hotel, they told me call Agoda......after 1 week of calling everyone.....I Got amazing ans.....Suck it Up . Will will never get any money back....
Will tell 1 person everyday about this Ripper Website.....
Worst experience ever....Beware
Worst booking experience ever
Made a booking to be paid at a later date by automatic credit card debit.
My card had 5 times the amount to be charged, and is authorised for charges online and in person, world wide.
My card was not charged, and Agoda cancelled my booking. They did send me an email warning of this but I was working for 3 days straight and didn't have the chance to read emails.
Now I have no place to stay and the original hotel is over double the price. Agoda refuses to honour my original booking.
I will never use Agoda again, their customer experience is at...
No issues whatsoever
I have organised a holiday in Cambodia for October 2019 using Agoda for multiple bookings, hotels and flights. I also cancelled my accommodation about 6 times before finding the perfect deal. Honestly I thought I would run into trouble, but everything went on flawlessly, no hiccups, no mix ups, the whole process was beautiful. Wherever I showed up with the Agoda print out, they acknowledged it straight away. I even got the best price guarantee honored ( took a bit of convincing ) when I found a better deal 2 months later. Will be using Agoda again.
Agoda is a scam online booking
I booked a hotel through agoda in Phuket, Thailand. The room value shown as $112 for two adults and one kid, after I selected the room the mobile application took me to another page to confirm the booking. In that page the total value for the booking was not shown. I assumed that the total is what was shown when I decided to book the room. I slide the booking bar and I got shocked that they charged me $270 per room! I didnt see this total price any where in the booking process. Unfortunetly the booking was not refundable and despite my calls wi...th agoda and with the hotel it self, they still charged me for the full booking. I got charged $1350 instead of $560, this booking was for 5 nights. I tried to book the room again to see where the total price or any indication that the price is not tax inclusive but another room with same type was not available. I tried to book more expensive room to see where they show the total price or any notes about the taxes, I couldnt see anyting. I attached photos to prove that agoda mobile application booking is a scam.
$2000+ deducted from my account, for what????
I have over $2,000 with of charges withdrawn from my account for Agoda. I have no idea what they're for??? I looked on their website but no phone number (of course!). Sent them a PM on Facebook, no response. Left a public message on their Facebook page, no response. Left a negative Facebook review on their Facebook page, they finally respond and request my booking number????? (How can I have a booking number when I didn't book anything??????) and our full names & email addresses. I responded with names & email addresses over a week ago - still no response!!!! How is this legal???????? I want my money back!!
Absolutely disgraceful and petulant - thanks for ruining our holiday and the cluster f*** you left us in!
Booked and paid for a hotel in Khaolak Thailand and had to change dates within a day or so of booking,
Confirmed with AGODA and received and email stating that the new dates were available and 'locked in' with the hotel there was a small cost variation which we were told by customer support could be paid upto a few days before travel.
fast forward to a few days to travel; tried to pay balance - cant do - the booking has been listed as a no show for the original dates and on further investigation with the hotel chain in question there was no o...fficial request to change dates from AGODA. This is not customer support, what AGODA has done is effectively pushed the blame for a problem they have made onto the hotel and claim they are not responsible nor mature enough to take responsibility and assist - never again AGODA you bunch of thieves.
Agoda is a Corrupt & Dishonest Company
OMG Agoda are a pack of Thieves
I booked a hotel & made an error & booked the wrong date ( a few days later as it was late at night) l called within 5 minutes of receiving my confirmation told they booked thro a 3rd party
To wait 24- 48 hours to get an answer & kept telling me their cancellation rules No refund
Well this ISNT a cancelation its a simple error to change dates within 5 minutes of booking
Well after 2 emails & 3 calls & No record of booking at the Hotel They are liars and cheats
Never Never make an error as they are corrupt & should Not be in business
Theft. Dishonest and disgraceful company
I booked a motel through the agoda website. Using my PayPal account. The MOTEL and website had free cancellation and charge on arrival. I needed to change my booking due to work commitments but realised AGODA had already taken money from my account 3 days early and then told me that the motel was keeping payment for the first night, so I rang the motel and was told absolutely not. Then I was told 30days before we will give you're money we had ILLEGALLY taken back to you. DISGRACE
Don't use Agoda when going to Hong Kong
We are 2 couples that travelled to Hong Kong 23rd September, 2019. We booked the Hotel Panorama through Agoda some 8 or 9 months in advance because they offered 2 x Superior Gold rooms with included breakfast at a very good price. Final payment was made in full on 26th July, 2019 and confirmation sent. On arrival at the hotel we were allocated standard silver rooms and only 1 breakfast per room, when we went back to reception with our paperwork and advised them that we had paid for 2 x superior gold rooms and 2 breakfasts per room the on duty...manager advised and showed me the booking paperwork received from Agoda's agent, that 2 standard rooms and 1 breakfast per room had been paid for on our behalf, there was a little bit of a heated discussion but the on duty manager then allocated us to the rooms that we had paid Agoda for and fixed up the breakfast issue, he also rang Agoda and let me speak with them. Agoda want us to pay the difference between the standard and the superior gold rooms and they would then arrange for a refund. I explained that I had already paid for the superior gold rooms and they needed to pay the hotel directly for their error. The on duty manager also advised me that this was not the first time they had had problems with Agoda. Over the next 3 nights there was an email war between me and Agoda as they continued to say they couldn't pay the hotel for their error and I would have to pay the difference and then get a refund. I explained many times that it was their or their agents error and they need to fix it. I asked them what amount they had paid on my behalf for rooms below the standard I had paid Agoda for and they said they couldn't tell me due to confidentiality, I am they customer and I wanted to know what they had done. It really ruined our stay in Hong Kong as none of us could relax and fully enjoy ourselves as this was hanging over us the whole time. I will never use Agoda again.
Save your money!!
Paid for a 2 bedroom spa apartment for 3 nights. Instead received a 2 bedroom ground floor, NO spa apartment. Customer service was poor. Made us run around to provide documentation and multiple phone calls where I was put on hold for lengthy periods. In the end was offered $20 refund when the resort told us the difference is $165. Given no empathy or care factor. Will not be booking with Agoda again
I have been relying on motels of late 4 accommodation whilst travelling. Agoda sent me an email claiming that a hotel in the Blue mountains, had dropped from $140 down to $67. I found this rather exciting as it was a nice hotel. However upon clicking on the link and the app opening, the hotel reverted back to $140 a night. This discount was nothing more than a misleading hoax. Upon trying to contact Agoda over this, you can't contact them without having a booking number. There is no possible way of making a complaint. I would avoid this company like the plague. If they intend on sending out misleading crap to my inbox, then they are the ones that will lose out in the end!
Fraud prevention request
I made a booking weeks ago for a hotel in tokyo. The room was refundable till 2 days before arrival. They charges the credit card 10 days before arrival already.
Further to that I have received an email 7 days before arrival requesting a scan of my credit card and photo I.d to confirm is the booking was really "me"
I ring up my own bank and they did not recommend me sending over my details and it's is not the bank who request this check. However the agoda website say it's the bank who request this .
I rang the hotel and they are happy to ch...eck my ID upon arrival. Confirm with the booking directly with the hotel instead and don't believe agoda crap and don't give them your I'd. cancel the booking. Their website will block you cancelled the booking. Just let the due date pass.
Agoda failed to book a room twice "due to unforeseen technical error" & billed me both. Refund clearance time unknown.
Friday - Agoda failed to book a room "due to unforeseen technical error".
Tried again while getting some on the phone help from an Agoda customer service rep.
After a second "technical error", and, at their suggestion, I checked my bank account to see if payment had gone through - it hadn't - the rep confirmed the booking wasn't going to happen
Booked same room on booking.com a few minutes later (for about $8 more).
* Fortunately didn't delete the "technical error' emails, so still had my "booking numbers".
Sunday - two days later, checked ban...k account, saw agoda had billed me for both the failed bookings. In my case "only" a bit over $350, but this process could potentially put one in tight spot. Tried to call agoda - on hold for too long, gave up.
Riverview Hotel in Calamba, Laguna Philippines
This hotel was extremely overpriced considering the location. The pictures of this so called resort were not reflective of what was on offer. Don't bother having the breakfast because it was absolutely woeful, repetitive and insufficient. They provided flavoured cordial and tried to pass it off as fruit juice, what an insult! I needed to chase down the housekeepers to get any change of towels or linen or in fact any type of housekeeping.. The garbage bins were left overflowing day after day. I susp...
Do not use their service.
Agoda app made two u authorised booking under my account with my saved credit card. They refuse to admit to the mistake. The matter is now going through legal.
Don't waste your time with them. Go straight to the hotel and ask for a price match and book your hotel that way. Hotel are more creditable than the asian run Agoda company!!!
Big scam!!! It said free cancellation and pay at hotel. Right above where it asks for credit card details it had said your account will not be deducted at this time in green letters. I thought they would deduct money once I got to the hotel, but nope after a few seconds it had been deducted from my account. When I called them they said I should have read the conditions, I told them I had and this is what it had said they told me I should have taken a screenshot before making the payment.
Usually on Agoda, if you go to a hotel you would still b...e able to view the rooms and deals that was offered before and see what conditions they had it for, but when I went back to look at it, they had dissabled this function for this hotel. They did agree to make the cancellation, but made it sound like they moved a mountain. Now I have to wait upto 30 days to get my holiday money refunded back to me. Didn't receive any apologies was just basically told I'm lying and I should have taken a screenshot. I pointed out they hadn't even apologized she said sorry you feel inconvenienced but it's not our problem.
- Verified customer
Agoda booked an inferior room to what was paid for.
Booked a particular suite at a hotel on the Agoda website and agreed to the rate quoted. I received written confirmation.
Having read the reviews on this site I emailed the hotel direct to confirm the room type.
They informed me that Agoda had booked an inferior room not a suite like I booked.
There was a substantial cost difference.
It has taken 3 phone calls and 5 emails to get them to correct their “mistake”.
I am still waiting for them to book the correct room and update “manage my booking”.
Suffice it to say I will never be using this company again as they can’t be trusted.
This is what I have just received from their customer support:-
After reading the reviews I took a punt on Agoda and couldn’t be happier. We just returned from an 8 night stay in Karon and I would not hesitate to use Agoda again next time we head to Thailand.
- ‹ Prev
- Next ›
Questions & Answers
How can I cancel my holidaytaxi.com booking through agoda? Since I see that there are free cancellation before the date but there have not any detail about the holidaytaxi booking.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.