Agoda

i used their website for a hotel booking and now need the tax invoice, but what an impossible mission. better chance of raising the titanic than getting in touch with these nuitless monkeys

No customer service. Will hold your refund for two months to earn interest.

terrible experience with Agoda I tried to do a reservation at a hotel in Bali, unfortunately Agoda charged me twice and did not complete the reservation. I contacted customer service and the attendant said that it was not charged even though they sent proof of my account. It's been almost 20 days and no solution. I don't recommend Agoda to anyone, terrible experience. I'm trying to resolve it through my bank.

I have a flight credit with them, they said they can't access it, oh I call Qantas and say they should be able to access, oh look they can access it now but they say its expired, I call Qantas and they say the flight credit doesn't expire, oh look they can see the flight credit didnt expire now, they ask me for flights, they say the flights are unavailable, i send them a screenshot of the flight and still has availability and oh look they will look into ot for me! Weeks go by and they did nothing, they are crooks

They took money out of my account , sent me an email they couldn't provide the service , then requested bank statements with sensitive information to locate the funds. 30 days later , they are still holding onto my funds. Emails get me nowhere and their customer service goes around in circles. Disgusting service.

I am a loyalty customer with Agoda. Agoda cash reward used to be expired within 2 years than it was reduced down to 1 year. I was not aware of Agoda Cash expired less than a month during the month I am still travelling. It is hard to contact Agoda if I completed the trip. Therefore, it is the only platform to share my experience. This makes Agoda cash pretty much worthless that giving less time for me to plan. I hope someone from Agoda take my case into consideration and reinstate my Agoda cash.

We stayed in a disgusting place in Melbourne with bed bugs (Arrow on Swanston). We contacted Agoda for help, none provided . They stole our money and we had to go somewhere else after 2 nights. Hotel promised to refund 3 nights but they never did.

very disappointed with Agoda, who i thought to be reliable booking site, recently i had accommodation i booked over 1 month ago cancelled by the supplier and was not even advised, im now left without any place to stay and only very expensive options far away from where i initially intended to stay, offered apology and token refund very unhelpful

Rated 1 out of 5 stars
Just Yuk

I booked accomodation and received confirmations, so obviously then booked my flights! which are non refundable. A week later they emailed to say the accomodation wasn’t honoured by the hotel. I then spent all day on the phone literally 5 hours chasing a refund for accomodation they never honoured.

They then said it would take 30days to get the refund! Or alternatively receive Agoda cash on my account which i can only use with their hotels!!
Totally disgusting ethics and service.

All while listening to inauthentic apologies for my frustrations.. are you for real.
This is actually theft!

I could not rate Agoda worse!
We booked flights from Canberra to Brisbane and then back.
Agoda double charged us (over $1800) and them proceeded to only book the return flights.
After almost a month they refunded one of the charges but the "customer service team" cannot seem to understand that they have charged us for a service they did not provide.
I would never use them again and strongly recommend nobody else does!

If you are travelling oversea and going to book with Agoda best pay on the same day and cancel later. Their FX rate is ridiculous. Confirm my payment today,1 AUD is around 96 yen but their exchange rate is 1 AUD to around 87 yen. They probabaly make good money from FX.