ahm Travel Insurance

I find it odd that I'm asked to submit a review now when my travel won't start for another 2 weeks! I buy a 12 month cover so that I don't have to think about Insurance if & when I decide to travel, especially at the age of 85! Touch wood I haven't… Read more

had to make a claim to date. Finally, I have used AHM for travel insurance for maybe the 3 or 4 years running when I have needed.travel insurance.

Used NIB travel insurance as I had my health fund with them and they offered a discount. Overseas trip to Greece where the public hospital system is terrible and yes had to make a claim. Used a private hospital in Athens which was fantastic and we were able to get results overnight. Long and short ended up having to cancel a cruise and return… Read more ·  1

home to Australia. Did everything by the book and kept every piece of evidence and took photos in the hospital. Contacted the assistance line and advised them of updates and what was happening. I paid for everything upfront as they were going to reimburse me right. Then the battle was on and it took 3 months of me not ever giving up as they demanded more and more evidence. But I won, so never give up as they try to wear you thin. I even had to call the hospital in Athens and talk to the doctor so he could send the correct wording in his report as they did not accept his wording. In the PDS which i read like a bible, it did not say that the doctor had to follow special wording, I mean come on, it really does take all your patience and time but yes I was paid out nearly 10,000. My advice is never accept no from them the first time and keep battling.

I chose AHM Travel Insurance because I’ve been with AHM for over 10 years for my health insurance and always trusted them. Unfortunately, my recent experience has been extremely disappointing. I had my phone stolen while overseas, and after my claim was approved, I was told the payment would be in my account within 3–5 business days. After… Read more

waiting 10 days with no payment or communication, I called to follow up and was told there had been issues on their end but the payment would be processed that day and I’d receive it within 2–3 days.

When I called back that Friday (still no payment), I spoke to the same representative who then said she’d received an email right after our last call saying the payment actually wouldn’t be made until the end of the month.

The whole process has been frustrating, unprofessional, and poorly communicated. After being a loyal customer for over a decade, this experience has really changed how I view AHM. I’ll likely be switching my health insurance to a company that’s more reliable and transparent.

Consultant was excellent - easy to understand, patient, and knowledgable. He guided us through the whole process. Much more helpful than anyone else we spoke to whilst trying to find a solution to our problem. I looked at AHM because when doing a google search I saw a review about travel insurance written by Forbes.com. AHM offered us covid… Read more

related health coverage for our China tour, on which we will be spending 5 nights on a riverboat cruise. The policy we took out through our credit card did not cover any covid health related problems that may occur for the duration of this 5 night cruise. We were able to insure for only the health component through AHM which means we will be covered for any health problems that may occur, for our whole trip. We have not used this insurance company for travel before, but will consider it if we travel again, especially if we are faced with a similar situation in the future. It was more expensive to use AHM to take out coverage for everything, than using our credit card insurance, but cheaper to add on the health cover which includes covid cover on the riverboat cruise.

Easy application process, clear and generous explanation of acceptance of pre-existing conditions, discount as an ahm customer. Total cost most reasonable especially for us older persons! Show details

They are asking for a review. The online process was quite simple and straight forward at a reasonable price. This process I would rate 5/5. Have not travelled yet and obviously not claimed for anything (and hopefully wont have to) so hard to write a review. The real test for any insurance is how they respond to genuine claims and that awaits to be seen if needed. Show details

You gave me all the information I needed, very courteous and gave me a good price, especially when I am a pensioner. It is hard I have not had a holiday for 10 years because I was looking after my mother. Thank you. Show details

I needed help with my policy as my husband had an illness before and wasn’t sure on his cover but I spoke to an excellent lady who gave me all the information I needed. Very helpful and I am grateful for her help. Show details

The staff member that I spoke to was very helpful and very patient in answering my questions and providing me withthe information that I needed. I am grateful for this as it made the experience a pleasant one rather than a stressful one. I also think that the cover compares favourably with other quotes that I sought Show details

The AHM representative was very efficient & able to cover off all of my concerns re the upcoming travel. Unfortunately as I completed the travel insurance purchase direct with an AHM representative I missed out on using my 15% Birthday discount by not completing the policy application on line. Show details

Website confusing up to the point that one traveler was left off the policy. Unfortunately we did not pick this up until too late. No customer service whatsoever. Not permitted to add my partner. Cancellation of policy very expensive. Would not deal with this company again. Show details

First try at arranging our own Travel Insurance. First time with AHM. Hopefully got it all right. Appears to be beneficial to us arranging with our own Health Fund than relying on Travel Agent to arrange on our behalf ( Certainly cost wise). Travelling scheduled for September 2026 to Vietnam Show details

The application form was easy to complete and lodge. Satisfied with premium amount. After payment I continued to receive emails recommending to purchase cover. I’m now asked to review my travel that won’t occur for another 6 months!! Show details

I have booked ahm travel insurance several times over the past three years. The on-line booking process is easy to follow and the quotes seem to be good value for money. I have never had occasion to make a claim so I cannot rate their response to customers with regard to claims. Show details

It required three phone calls to ahm to arrange the cover I required and to be satisfied I was covered with all I requested. After the calls and things were explained I am completely satisfied Show details

Application process was simple. We bought a month for travelling in Scotland and I paid extra as I'd had spinal surgery only 4 months before. We never had to claim, so don't know what that would've been like. Show details

It was really easy to go through the questions, particularly adding the cruise option (last time I had to search for it with someone else). The value seems good - I didn't bother checking out anybody else this time. Show details ·  1

Price is a little excessive for the cover given, particularly for the over 80 category. Set up was a little complex in that some details needed to be entered twice. This survey was "Before you fly off..." How could I have lodged a claim? Have used several times but will look elsewhere in the future. Show details

A disappointing experience, we have taken out travel insurance with you over the last few years and never made a claim. We have just taken out another policy with you for next year and the premium has gone from $3,368.00 to $6,266.00 a substantial jump. We have paid and activated the policy but are looking at other options as we have 21 days to… Read more

cancel the policy. Interesting also that the multi-trip policy is at a lower premium that just one trip policy which we also thought was odd given that there is more exposure on a multi trip policy that just a single trip.

A quick and easy process. Affordable with all the right items that one would expect in travel insurance. Loved the option to be able to choose a few extra options that were affordable. Show details ·  1

This is a scam. I paid for travel insurance, my flight was cancelled without any warning due to a cyclone, Jetstar didn’t notify us that the flight was canceled until after the scheduled take off. I needed to be home asap due to an emergency. I paid for another flight. This travel insurance provider refused to cover that as they only cover… Read more

“unforeseeable flight cancellations.” If a last minute cancellation with no notice provided due to a natural disaster isn’t unforeseeable then idk what to tell you.

Additionally, I called their customer service team. They promised to escalate this to their manager who would call back. 48 hours later, no call. This is a scam, pathetic customer service. DO NOT USE

I like how accessible it was and how easy the experience was to buy travel insurance. Was a great price and loved that I got a further discount. Defs gonna use it again! Thank you AHM Show details ·  1

I wouldn’t recommend AHM Travel Insurance to anyone. When I needed support due to an unexpected situation, I quickly learned that AHM has its own narrow interpretation of what counts as “unforeseen circumstances" and it didn’t align with the reality of what travel insurance is supposed to protect you from. Even worse is their policy around… Read more

emergency return flights is unrealistic. If you can’t find a seat in the exact same fare class as your original booking even in a medical emergency you’re not covered. Emergencies don’t wait for matching fare classes. Their policy is reassuring on paper, but in practice it is unrealistic and they are more focused on finding reasons not to pay than actually helping. Look around........

Scam! Avoid at all costs! Refuse to pay out claims! Unhelpful Customer Service from Ganasen. Paid for AHM Travel Insurance for my recent trip to America. We took out the most expensive cover to ensure we were well covered. During our trip we had a flight cancellation which resulted in us staying an extra night in New York and missing our… Read more

connecting flight. This resulted in us be roughly $1500 out of pocket.

We weren't too stressed knowing we had paid for travel insurance so we covered for these events. We submitted our detailed claim with receipts over a month ago with AHM stating they'll process it within 10 business days.

AHM continues to ask for irrelevant details such as other flights which weren't related to the cancellation and have now asked for a reason from the airline why the flight was cancelled.

Why does a reason for a flight cancellation change the outcome?

I would like to particularly call out Ganasen from the Travel Insurance- Claims Department. He is extremely aggressive, unfriendly and unhelpful.

I would not recommend AHM Travel Insurance to anyone. At this point they owe us $1500 and are withholding it.