ReadySet Insurance

Ultimately they were very helpful with our medical emergency in Europe and we received every cent we claimed without a glitch. The reason why I give only 4 points and not 5 is, that the claims process itself was very confusing due to the fact that there are various agencies and sub-agencies dealing with it. There were times where I had to juggle 5… Read more

different compartments (and their emails) and no longer had any idea who was doing what. I nearly lost trust in it all. Miraculously, in the end it all came good and we were happy customers.

Great experience from getting the quote and replying to my email . Very smooth process from beginning to end. Won't hesitate recommending ReadySet Insurance to anyone. Show details

Thank goodness this site is very easy to use in this world of words, adds and confusing monologue that goes on forever. Information was straight to the point, make your choice, pay....done and dusted Show details

Quick, good value and a pleasure to deal with. Thank you Show details

I could not complete the online quote application as it continually rejected my input of “ I hope that the service is better if I have to make a claim. I’m a repeat customer.G Show details

Very competitive and in fact great price, even including pre-existing conditions. Policy well laid out and has inclusions that others don't include for the same level of insurance. Documentation is clearly detailed and easy to read. I travel internationally a couple of times a year and to be honest, this is the best policy I've purchased in years Show details

Well Ive been doing a little bit of homework to find what I need, did go back to the other insurance that I usually use but came across Readyset Insurance and was very surprised at what they had to offer ,so I decided to get it there and then so no more scrolling got what I needed and we r set to go thank you Ready set you made my decision alot easier now and in the future .. Show details

Easy purchase of travel insurance. I feel adequately for my trip. Hopefully I will not need to make a claim, which if I will have to make a claim I will really find out how good is Ready Set Insurance Show details

Had to cancel and was going to rebook for the new dates, but got slugged a 40% fine for cancelling. Will never use your service again and have told family, friends etc not to use your thieving services. Would give 0 stars if I could. Show details

I did not feel I was being kept informed and had to contact you to get progress. The portal that should have permitted me to do that did not work. It took a long time for the claim to be finalised and it was only when my travel agent got involved that things moved along. Show details

When my wife broke both L leg bones at the ankle in Bali surf, our experience with ReadySet increased the trauma, anxiety and outright pain for 4 weeks following: Going to the nearest hospital and calling the ReadySet emergency line, - we were told by the Surrey (England team) that treatment would be approved; - the hospital was not told by the… Read more

Jakarta managers (PT Global) for over a day; - we spent that time in emergency department; - I called ReadySet medical management again and again, with different people answering, each needing to 'get up-to-date' with the case, and promising to get back; - x-ray showed severe breaks; for which ReadySet decided there was no good care in Bali and medical evacuation to Australia (where ReadySet would not have to pay for medical treatment) was preferable; - no examination by a medical practitioner had happened, so the recommendation was based purely on ignorance and prejudice; as an experienced health worker and human services executive, I have never experienced such poor medical assessment service, decision processes and case management; - after 28 hours in emergency, and a hassle getting an ambulance approved and ordered, we transferred to a private hospital with whom ReadySet has a contract; again PT Global did not pass on approvals in a timely manner, and adequate pain management was not provided in the first hospital because of this failure; I had to keep calling to get ReadySet to jump on PT Global to communicate decisions to the hospital; - the second hospital had the same problem getting approvals, resulting in a further 24 hours in emergency there; - I had about 12 calls to Surrey in the first 3 days, without adequate followup, no matter who I talked with or what was said; this was very distressing to my wife and myself; - it took another week before the necessary operation was approved by ReadySet and made by an excellent orthopaedic surgeon; the hospital was excellent, but getting approvals for many aspects of care continued to prove difficult, with ReadySet's Surrey medical team uninformed and off-hand; - my wife was in hospital 12 days; after which we stayed in Bali a further 3+ weeks (total 60 days instead of 30 days there) for recovery; ReadySet would not repatriate now, 'until she could fly business class'; - ReadySet was not across the fact that there are no business class flights (with leg-up seats) on Bali to Australia routes, because the planes are small; - eventually ReadySet book her three economy seats to repatriate.

Overall, I recommend to everyone I speak with not to buy insurance from ReadySet, as medical emergency is not not managed to any acceptable degree, and was damaging in its ineptitude.

Excellent rating based purely on ease of online purchase, including ability to compare product levels to select for needs and value for cover. Yet to travel so unable to comment on claims (hopefully won’t need to) Show details

Easy process. Pre-existing medical history was easy, but it didn't explain that it would extra costs - last insurance with same conditions didn't (but I checked the final price and it was still cheaper). Show details

I have only just purchased travel insurance for August 2027, so can only comment on the online purchase that I have made, which was nice and simple and ReadySet cover existing medical conditions that are declared when purchasing the policy which is great! The only thing I don't understand with all policies a figure for car rental is included in… Read more

the policy and when all my travels are tours that are fully escorted there is no option to remove the car rental amount which must put up the cost of the policies.

ReadySet Insurance were very helpful when I fell Ill in Bali on the morning we were due to depart. The phone advice was very reassuring! Our villa had sent for some medication to deal with my nausea and the packaging said it was for people having chemo and radiation therapy!! The nurse on the call reassured me that it was in fact excellent… Read more

medication to stop the nausea and she provided advice about avoiding dehydration etc. I was advised to postpone our departure by a day and they said they would cover costs. I din’t need to make a claim as the cost was less than the excess.

Fantastic friendly service. So easy to fill in the claim, unlike others. Assessed and paid so quickly. My husband had a fall two weeks prior to our trip, I was unsure if flights and accommodation for both of us would be covered. Ready Set customer service allayed our concerns. Couldn't speak more highly of our experience. Show details

Have just taken out my second travel insurance policy. Good value for money. On my first policy I made a claim for missed ports of call on a cruise. All I needed was proof of the itinerary and proof we missed the port which was provided by the cruise line, very easy process. Show details

I found ReadySet Insurance very comparable with other quotes. We have an existing medical inclusion and were happy with the price within the quote. The website was easy to navigate and very clear with questions. We are very happy with ReadySet Insurance. Show details

Ready set responded to my questions and catered easily when I needed to make a change to the length of my cover. I have not had the experience of making a claim. Show details

I usually use another insurance and for the last time after 25yrs every year I needed to make a claim and they found a reason to reject so now I want to try another company Show details

We have not left yet but the online experience was quick and straightforward. Their premium was very competitive and their extra medical screening process (and their price) was even better. Show details

Easy to take out a policy, then cancel it so as to take out a more comprehensive policy with them Price for coverage was very reasonable. My goal is NOT to have to use the policy to make a claim. Haven't claimed yet! Show details

So far, so good. Purchased our travel insurance from ReadySet Insurance online, very good price for what we needed, very simple and straightforward process. Not travelling until 31st October ‘26, and hopefully will not need to make a claim. Show details

Hard to say, never needed them. Convenient to purchase from them and a budget friendly price. So for that, they get 4 stars. Was thinking of 1 star, since they asked me if i was happy with their product 3 days after purchasing... How could I possibly know in such a short time? First time using ReadySet, and no claim was lodged. If they are still… Read more

the best value next time I travel, I'll try them again. Though they get no loyalty from being a standby emergency that I have had zero contact with.

Had to make a small claim and they knocked it back instantly. I Wouldn't recommend this travel insurance as there is plenty of better ones out there who actually care about the customer. Show details