AIG Travel Insurance

I lodged a claim with AIG as the purchase protection insurance provider for my credit card company. The claim was handled by the travel claims team, hence my review in this category. The initial claims handling was fine, they were not quick but response were reasonable and the claim was approved. At this stage I would have rated them 4 stars. I… Read more

sent my bank details for the claim payment on 27th January and was advised the payment would be made between the 5th and 10th of February. Again slow but acceptable.

We are now at 2nd of March and I have received nothing. I followed up in mid February and was advised there was a technical issued but my payment was high priority, yet here I am two weeks later with nothing.

To make matters worse I lodged a formal complaint with them in mid February. Their complaints process states I would receive a response in 1 day and updates every 10 days. Guess what - no response in two weeks.

Terrible company, I will not purchase any insurance from them. From all the signals I am receiving they are a failed organization.

Absolute garbage service- Booked a Jetstar flight and insurance, changed flight dates, they did not change dates of insurance, called them 4 days before flight, AIG rep said he would send an updated certificate, Just called again, the day before my flight, said it was still pending a decision! I could have got on that plane without insurance. Bunch of jokers, not sure what country I’m calling for customer service?? Stat away, go to RAA instead. Show details

Avoid ! Don't waste your money, AIG Travel insurance is just there to take your money and give you little to nothing in return when you are in legitimate need , it is a scam ! AIG Travel will do as much as they can to not help , there is NO point in buying insurance from AIG Travel Show details

Overall, I was very disappointed with my claims experience. While I appreciate that my claim was eventually paid, the process was extremely slow, repetitive, and stressful. I was asked for the same documents several times, communication was poor, and being questioned in a way that felt like an interrogation made the situation harder. I lodged my… Read more

claim on 26 May, but it took months to resolve. In the end, not even half of my claim was accepted — only about $400 was approved, and after the $200 excess fee, the outcome felt like a joke. This was my first time using your company, and unfortunately it will also be my last. I hope you review your claims process so future customers can have a smoother and fairer experience.”

We purchased an annual travel insurance policy through Qantas Insurance, provided by AIG. I broke my leg while skiing in a remote resort in Japan (tibia, fibula & tibial plateau), requiring extensive reconstructive surgery and two months post-op. recuperation in hospital according to the local surgeon, so he recommended the surgery be performed in… Read more

Australia. AIG requested scant information and refused repatriation, without properly investigating the seriousness of the injury or the local facilities and offering no alternative solutions. We were in no position to argue with the local surgeon or AIG so we had to arrange our own medevac with Careflight (who were wonderful). AIG subsequently reimbursed approx. 1/3 of our costs. Do not rely on AIG in your hour of need.

Took the policy out through Jetstar last year. Volcano eruption in Flores November resulted in one extra week stay in Bali. This took us over our 30-day visa and we had to pay for extensions on this visa. We also had to pay an extra week car parking. For food we ate at local restaurants for minimum price but neglected to get receipts. Submitted a… Read more

very reasonable claim for food at $40 per person per day for three meals. All of these claims were denied without any sufficient reason relating to PDS. Jetstar needs to review which insurance company they are offering for travel insurance.

They will use your honesty and turn it against you to flaw and decline your claim, despite how much supporting documentation you have. They will use everything against you and scrutinise it so they can take advantage of you and avoid paying you out what you are entitled to. Honestly, if you can't afford to lose the entire cost of paying for a… Read more

holiday, don't book one. You can't rely on this company to do the right thing. After what I saw and experienced through AIG, I understand now, this company cannot be trusted, depended or relied on to act in the consumers' favour. Even in the most extreme cases where consumers have been victims of crimes. Shame on you!

Trying to make a claim and getting in contact with someone helping was really disappointing wouldn’t recommend using aig, having someone read you junk and not actually doing anything to assist. Show details

A truly regrettable decision – Stay Away! Had the worst experience with this useless company. Completely incompetent. Only bought this insurance as it was linked to buying flights with Jet Star. How they got that contract, who knows…? Call centre in in Asia incredibly difficult to reach via phone, countless hours on call waiting, took days between vital contact immediately… Read more

after injury, finally provided confirmation of only a fraction of the claims they were ‘pleased’ to process. Get insurance ANYWHERE but here!

I will never use AIG or Jetstar again – Utterly useless insurance. Jetstar cancelled a whole flight due to "operational issues". Could not rebook with Jetstar for nearly a whole week. Had to rebook with another airline at huge additional cost. Insurance claim rejected as I did not get preapproval and was not covered in the fine print. Their call center is useless as they took over a month to reply. Read the fine print as almost nothing is covered. Show details

Not recommended at all – Had a multi trip international policy with Qantas Travel Insurance (AIG). Could not recommend at all. Had 2 simple claims & talk about having to jump through hoops. They paid up eventually but it was self evident that the left hand did not know what the right hand was doing. God forbid if you had a medical emergency. You would be paying yourself & trying to recover later. Show details

Worst communication, time consuming – One of the worst travel insurance companies I have ever used. Takes 2-3 weeks per email response. Still waiting 7 weeks later for a straight forward travel claim and still isn’t resolved. Will never use again Show details

5 Months for a simple claim – Booked AIG travel insurance due to the connection with Qantas, and have received nothing but continuous problems. Have called numerous times to get an update on my claim, and every time they say the system is down. Finally got in contact with an employee through email who after 5 months of emailing back and fourth decided to stop responding. It has been 5 months now and they still have not even attempted to help resolve the claim. Show details

Stay away from AIG TRAVEL INSURANCE – Had travel insurance with this company through jetstsr. Decided to increase our trip by aweek before we left. Was told that we needed new travel insurance had to pay again although first insurance policy would be credited back with 15 days. 2 months later was still waiting on refund. Called after 6 weeks, assured it would be refunded. Had to… Read more

call complaints line, finally after 2 months we received our refund. I am sure if I didn't follow this up, we would never have received our refund. I'm sure with everyone's busy lifestyles, they were hoping I would forget about it. Not impressed AIG !!!!

Rubbish – Would submit with zero stars if I could. Cancelled flight, no alternative with same airline same day. Needed to purchase new flight to get home to children and other commitments same day. Cancellation was due to engineering issues - so claim denied as this is within airlines ‘operational control’. Also denied as time from original departur to new was <6hrs. I’m sure AIG would look for any loophole to decline. Show details

WORST AND SCAM INSURANCE – I wish I could rate negative stars, like -1000. I bought the insurance and my trip was cancelled. The terms and conditions stated that I could claim meals and accommodation up to $2000. However, when I tried to claim my meals, they rejected it, saying I needed to eat even though the flight wasn't cancelled and I arrived the same day. What a funny… Read more

thing! My flight was rescheduled to the next day, which I showed them, but they still made another excuse. Totally the WORST AND SCAM!!!!The stupidest thing I've done in life is buying AIG insurance. PLEASE AVOID AT ALL.

Nonsense Insurance – Nonsense Insurance, do not waste your money. They never return and make excuses and interpret anyway that benefits them in denying your claim. Show details

Unqualified Clowns – Unqualified Clowns! They take your money, service is disgraceful and unprofessional. My claim was denied on basis that I did not put “lost”mode on stolen iPad. Excess relates to each section of claim and they refuse to send hard copy of policy wording, schedule and pDf. Qantas engaged AIG as their underwriter. Go to hell! Show details

Terrible customer service – Will not be using travel insurance with Jetstar who uses AIG. I have used others never had any problems. AIG take forever as too many different ppl handle the claim. Then you get conflicting emails. I’m still waiting for payment 6 weeks later. Really slow at paying out the claims Never again Show details

Do not use this company – If there were less or minus stars I would use that. This company is the worst. I purchased the policy as it was offered on the Jetstar website while I was buying my ticket. The tour company that I was linking with cancelled the trip so the flight was now useless to me. So I place a claim and it is refused. I am currently disputing the denial and… Read more

awaiting a reply. If the dispute is not resolved in my favour I will proceed to AFCA for their final decision. Do not use these people or their affiliates.

AIG IS TOTAL SCAM - Don't get it – I bought comprehensive travel insurance and before my travel got sick. I submitted medical certificate but got rejected. They will look for every possible reason to not refund you anything. Don't use them please. I am very upset Show details

Iphone their and loss claim – After loosing iPhone I don’t have another phone. I used my friend mobile ko call the aig service and tell them to look my case immediately but they don’t. I tell all my problems which I am facing without phone. But they tell me it will take 1 week to look my case. Omg isn’t that too long. Very disappointed Show details

Scammers! Don’t waste your money!!! – Terrible company, they are liars, they never return calls or emails- they essentially try and get out of any obligation to pay out any insurance for any cancellation of flights and are not worth getting insurance with. Show details

Excellent experience – I read alot of bad reviews, which seem related to trip cancellation especially due to Covid - which caused havoc for everyone especially the travel industry. However, my experience with AIG was excellent! I lost a ring on holiday and submitted a claim with supporting documents to AIG. Excellent customer service, helpful guidance on submitting my… Read more

claim, clear communication and a very prompt and fair resolution. This was the first time Ive made a claim with travel insurance and AIG provided an excellent service, thank you. Moral: keep receipts and records (& avoid travel during pandemics)!

Great help in an emotional situation – My husband travelled overseas. While he was overseas his father became very ill. The dr requested that he return home immediately. Aig were very compassionate the process of making the claim was very easy and I provided all the documents required. My husbands extra cost for the emergency flight home and lost accomodation costs were reciprocated very swiftly. Show details

AIG underwrite Jetstar insurance – Changed my flight date AIG tell me no changes to the policy so therefore I lose my money and no refund as it’s now out of the 21 day cooling off period Is this even legal? How many people get caught out? I’m approaching the media about this scam Show details

Avoid at all costs – AVOID AT ALL COSTS! They received all my information, approved for me to get my phone repaired, then once I paid for repairs, turned around and said I am not eligible. Despite knowing all my information and telling me to get it repaired to begin with. You could have told me this BEFORE instructing me to pay for repairs! Now I am out $330. Please avoid at all costs! Doesn't even deserve one star. Show details

Super slow process, Zero star for communication – I'm deeply disappointed and dissatisfied with the constant need for me to follow up on this matter. It's frustrating to see the lack of proactive communication and progress Show details

Scam scam scam – The most useless travel insurance I’ve ever had. They don’t honour accommodation costs due to flight cancellations. They don’t honour baggage damage costs. BUT they willingly accept money for travel ‘insurance’. It’s a money making scam! I’ll certainly be warning family & friends not to use them. 0 stars for these crims!!! Show details