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AIG Travel Insurance

AIG Travel Insurance

International, Domestic
1.0 from 33 reviews · View Statistics

Reviews

1.0

33 reviews
5
(0)
4
(0)
3
(0)
  • Value for Money
    1.1 (20)
  • Transparency
    1.0 (19)
  • Customer Service
    1.1 (20)
  • Claim Resolution Time
    • <1 week (3)
    • 2-4 weeks (2)
    • 1-2 months (4)
    • 3+ months (4)
  • Claim ApprovedYes (0) · No (15)
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Frustrated

FrustratedSydney, NSW

This is a Joke

published
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tabbicatmeow

tabbicatmeowPerth, WA

Dodgy, poor customer service and wild goose chases

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Useless travel insurance

published

Apparently, India revoking all foreign visas to foreign travellers is not considered a good enough reason to claim for trip cancellation on my travel insurance.
Don't waste your time or money.

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Horrible Customer Service Beware!

published

Bought tickets in Nov 2019 for trip in June 2020. Sons wedding was canceled, filed claim in April 2020 by June 6th no adjuster had been assigned, flight was June 18th. Had to file a complaint with Dept of Insurance. AIG started communications but not helpful at all. I have made a formal request to get my premium paid back.

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1 comment
D Belmore
D Belmore
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Tilekraft T.

Tilekraft T.Perth, WA

  • 2 reviews
  • 2 likes

Disgusting liars and cons

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shan

shan

  • 3 reviews
  • 2 likes

this is perfect examples of daylight FRAUD AIG

published

The international flight was canceled and we have rebooked that, due to rebooking we did not get the same day and time of the ticket to come to Australia and change the entire tour of Australia . that has occurred the canceling and rebooking of the ticket. for that, we have made the claim as we have spent money buying the travel insurance with AIG INSURANCE. that was like the daylight robbery for me as they denied to acknowledge our insurance claim.

there no below on star as customer service, otherwise I would have given 0 stars, as I have called them but no answer and asked them to call me back writing an email, all went on deaf ear worst service provider ever

Incentivised ReviewNo
DestinationAustralia
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Dont Buy the "Full Trip cancellation policy"

published

They do not honour cancelling your trip if you bought tickets after the 24th of Jan 2020. Poor customer service to sell a product that cant actually be claimed. As "everyone should have known that they would close boarders and cancel weddings".There is no point to this insurance as they will find a way to make sure your claim is rejected. Don't buy it - just a waste of money. I would give no stars if it were possible. I waited over a month to be told cancelling a trip because the wedding I was flying for at the end of the year is now cancelled is a "foreseeable circumstance".

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Travellers beware

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Chad L.

Chad L.Sydney, NSW

Worst travel insurer out there!

published

Purchasing travel insurance with AIG is like throwing money down the toilet!
They do not honour legitimate insurance claims and use every trick in the book to get out of it.
You think you are covered when you purchase a travel insurance policy but not with AIG.
Stay away from them at all costs. Not worth the hassle!

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Kim R

Kim RNewcastle

  • 2 reviews

BEWARE Do not waste your money. They will not pay

published

flights were cancelled due to coronavirus and this was the reason i took out the insurance just in case the flights were cancelled and they stated "at the time of taking out this Policy you were aware of or could be expected to be aware of, which could bring about your making a claim under this Policy.
so i lost $400. Don't waste your money on this insurance!!!!!

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Mdy

MdyScullin 2614, ACT

Waste of money

published

Jetstar offered a voucher which I cannot use and I had taken out this insurance. My flights were just over $900 and this is the response:

Please note that a policy excess of AUD$100 per event per insured person applies to each and every claim made under this Section. The possible reimbursement amount is AUD570.30 after subjected to a policy excess of AUD400.00
I fail to see the value in the insurance.

Incentivised ReviewNo
DestinationNew Zealand
Claim MadeYes
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Roslyn

RoslynSydney, NSW

  • 2 reviews
  • 1 like

Never use american companies in australia!

published

My trip to New Zealand to visit a dying friend, flights were cancelled and after many calls not answered they refused to consider refund as it was not cancelled in time. However they said when contacted you had to go through travel company first to see what there decision would be. No-one at travel company responded so time passed the due time. Tough Luck! Both companies are American Wotif and AIG DO NOT BOOK THROUGH EITHER ONE! they do not care and it has been a nightmare. Lies and misinformation from both companies.
AGAIN NEVER BOOK THROUGH EITHER companies they are not operating under Australian Laws.
They are refusing any type of refund.b

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JulesTeo

JulesTeoGreater Melbourne (Inner), VIC

  • 5 reviews
  • 3 likes

Denied claim because the ticket was bought after coronavirus was reported.

published

They denied my claim because coronavirus was reported and I bought the plane tickets after. AIG stated in the policy that “Any incident of which You were aware at the time You purchased this insurance that could reasonably be expected to lead to a Claim.”

I didn’t reasonably expect that my flights will be cancelled but I bought the policy just in case it will be cancelled. The point of buying insurance is that you want to be covered for when your flight is cancelled by reasons beyond my control.

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sb

sbMetropolitan Adelaide, SA

  • 8 reviews
  • 15 likes

Over 45 minutes over the phone waiting to no answer and can't submit claims online!

published

It is so difficult to try and get a hold of them, I have called numerous of times and each time waited for over 45 minutes to talk to no one! I have tried 20 times to submit an online claim on different devices, tablet, laptop and desktop computer and it just won't process!

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Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
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Do not use jetstar AIG travel insurance

published

Took out travel insurance for my dad that ended up having a stroke and they said they would not cover this.They are useless and do anything not to paye out be warned

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Nitin K.

Nitin K.Sydney, NSW

AIG Insurance is a Cheat and a Rip-Off. Do not buy

published

I had a valid claim where my flight got cancelled due to bad weather and I had to purchase a new ticket to fly back home. The original airline only refunded part of the money whereas the new ticket cost me significant $$. AIG response was provided with some fineprint saying it was rejected.

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J.warner

J.warnerBrisbane

  • 3 reviews
  • 2 likes

Absolute waste of money

published

Absolute waste of money. Was told over the phone after I started to explain their own PDS to them only for them to just try to pull out another attempt to deny my claim.

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MURTAZA AKVAR

MURTAZA AKVARCentral, SA

  • 4 reviews
  • 1 like

Big Scam Please dont waste your money.

published

I was flying for a conference that i paid 3100 $ in advance plus hotel bookings. The night i was to fly Jetstar cancelled its flight. They offered me next flight that was next day . If accepted i would have missed more than half of my conference.

Had to choose different flight in morning & stay overnight in Adelaide.

They refused to accept my claim as the fault is Jetstars? However Jetstar is the one offering us these scammers. I wish someone report them , they are praying on people.

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Katia Almeida

Katia AlmeidaVictoria

  • 2 reviews
  • 1 like

I contracted AIG travel insurance. I was expecting a great customer service: Travel cancellation

published

I contracted AIG travel insurance. I was expecting a great customer service, as it was the easiest to get trough the website Expedia. I needed to change my flights dates because my job interview date changed. First they can do any ATM, fill a form, sent The receives etc at all.. My big surprise it was DENIED!! What?? How it can be possible? So my advice choose another one !!! This one is the worst from the worst!! If you contract a service you’re expecting a good service delivery. Such a SHAME on you AIG !

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Jeff

JeffSydney, NSW

  • 4 reviews
  • 1 like

Medical Conditions Cover Assessment is a rort

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AIG Travel Insurance

Details

Compare all 4 AIG Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Business and Home and ContentsBusiness and Home and ContentsBusiness and Home and ContentsBusiness and Home and Contents
UnderwriterAIGAIGAIGAIG
Maximum Age Covered 99 years old99 years old99 years old99 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedNot CoveredNot Covered
Accidental Death$25,000$25,000$10,000$25,000
Emergency Dental$2,000$2,000Not IncludedNot Included
Pregnancy (max weeks) 26 weeks26 weeks26 weeks26 weeks
Resumption of Journey $3,000$3,000Not IncludedNot Included
Hospital Cash Allowance$50 per day, up to $6,000$50 per day, up to $6,000Not IncludedNot Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedNot CoveredNot Covered
Loss of Income$5,200$5,200Not IncludedNot Included
Permanent Disability$10,000$10,000$10,000$10,000
Luggage & Personal Effects
Theft of Cash $500$500Not IncludedNot Included
Delayed Luggage $300 after 10 hours$300 after 10 hoursNot IncludedNot Included
Credit Card Fraud$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents coverNot IncludedNot Included
Travel Documents / Passport $3,000$3,000Not IncludedNot Included
Maximum Single Item Limit $3,000 (Laptops, Cameras or Golf Clubs)$3,000 (Laptops, Cameras or Golf Clubs)$500 (Laptops, Cameras or Golf Clubs)$3,000 (Laptops, Cameras or Golf Clubs)
Luggage & Personal Effects $15,000$15,000Included $3,000$15,000
Ancillary
Personal Liability $2,500,000$2,500,000$500,000$2,500,000
Rental Vehicle Excess $4,000$4,000$4,000$4,000
Motorbike / Moped Coverage Included up to 126ccIncluded up to 126ccIncluded up to 126ccIncluded up to 126cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseIncludedIncludedIncludedIncluded
Adventure IncludedIncludedIncludedIncluded
Snow / SkiIncludedIncludedIncludedIncluded
Compare all 4 AIG Travel Insurance

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