Airbnb

Airbnb

1.4

1,024 reviews · Statistics

PositivevsNegative
7% · 69931 · 91%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Trip Completed Yes (256) · No (364)
Transparency
1.3 (608)
Customer Service
1.3 (655)
Ease of Booking
2.4 (551)
Brand Manager for Airbnb? Claim your listing.
See the Best Booking Services in 2024 as rated by Australians on ProductReview.com.au.

Reviews

1,024 reviews
karen n.
karen n.
 

Extremely dissatisfied

I was a host with AirBNB for 6 years, had super host rating. We closed our accommodation during Covid to provide housing for our adult children. We had to cancel 3 bookings which were for the December holidays in the August. Our guests receiving 4 months notice and an explanation as to why, which they happily accepted and understood. Our children have moved on and we have made our place available again, but we were penalised for those cancellations and AirBNB scooped up $195:50 3?years later, hence not feeling happy about being part of their community. Absolutely disgusting, I could appreciate being penalised for eg. 48 hr but, 4 months, big corporation greed. Show details
Samantha
Samantha5 posts
 

Airbnb Absolutely useless company

Absolutely useless.
Allow overseas companies to manage properties, steal funds from guests and change their terms post booking.
Airbnb will never receive any bookings from me ever again
Edit: prior to taking ownership of property today, airbnb allowed the host to cancel the original pending amount and add a $125 cleaning bill to the total. Complete radio silence from airbnb and the host at this stage. Show details
Melanie P.
Melanie P.2 posts
  Verified
  • Thumbnail
Bill M.
Bill M.TASHobart, TAS2 posts
 

ABNB Fining hosts - wrong!

We are super hosts with a 4.9 rating. Recent guests complained about an unemptied rubish bin (which was correct and we regret) but ABNB refunded the guests a full days rental of $290. We accept that the bin should have been emptied and we regret this oversight but give me a break - $290 is a fine and we shouldnt be penalised for this! Show details
Osaka W.
Osaka W.VICGreater Melbourne (Inner), VIC30 posts
  Verified
Lee
Leesunshine coast17 posts
 

Book direct and save a booking fee

Stayed in a cabin at a caravan park. Cabin was in a good location, it was clean, good shower and comfy bed. My gripe is with the booking fee of $57.90 tacked on by Airbnb. Next time we will book direct with the park and save this additional charge. Show details
Lachlan M.
Lachlan M.
 

Threatened to be shot with a gun

Host threatened to shoot us with a gun via SMS, Airbnb customer service was extremely poor despite the evidence being shown. Show details
Ally
Ally2 posts
  Verified

Never stay in an airbnb again!

I moved inerstate with all of my belongings in this airbnb. In the last week of my stay , I caught the host in my bedroom moving things around and looking through my belongings. I left straight after that I messaged airbnb for a refund. The company told me there will be no refund And there has been no consequences for the host. I also wrote an honest and factual review to which airbnb delete. I have stayed in many airbnbs but never again after that experience!!! Show details
Transparency
Customer Service
Ease of Booking
  • Thumbnail
  • Thumbnail
  • Thumbnail
Simon C
Simon C50 posts
 

Superhost- super annoyed about recent changes

Airbnb have started to remove the 5 star rating information on guests profiles of their past stays
Unfortunately some guests treat host place really poorly. Hosts then have an opportunity to write a review of this guest that helps future hosts decide if they will accept or decline a booking
Airbnb have intentionally left the past worded reviews but have removed the 5 star rating information. Guests can still see my 5 star rating as a host, but i cannot see guests info

Its discrimatory against hosts, this change will mean i stop hosting
Repeatedly called airbnb support wasting 8 hours of my life on this issue, not resolved
Hosts beware! Show details

CeeDee57
CeeDee57Sydney28 posts
 
Home Buyer Bloke
Home Buyer Bloke4 posts
 
Transparency
Customer Service
Ease of Booking
Egg
EggVICGreater Melbourne (Outer), VIC5 posts
 

Made a mistake with dates, cancelled straight away and no refund $2600 out of pocket

Absolutely disgusting customer service! Not a care in the world for their customers.
I booked Sala Comacina lake Como and accidentally put the wrong month in, I realised straight away and canceled, contacted the host to let them know my mistake.
No refund, no help from Air bnb. Lost my family $2654.93.
Please be aware of this extortion. Show details
  • Thumbnail
  • Thumbnail
Bee
Bee
 

Disgusting service

Air BnB processed a refund into a closed account that I don’t have access to and said I paid from that card ( I didn’t I sent my bank statement to prove it) they kept closing the case on me mid conversation. Spoke to my bank and they said because it’s a closed account the money would go back to Air BnB. Air BnB are telling me I’m wrong and my bank will have to sort this matter out. Can’t resolve my issue because they are lazy and money hungry Show details
Denali
DenaliNSWSydney, NSW
  Verified
  • Thumbnail
Melissa Suchy
Melissa SuchyQLDSouth East Queensland, QLD2 posts
 

AIRBNB SUPPORTS PRICE GAUGING

Host cancelled my booking that I booked ages ago, as they realised a famous artist is in the Sydney and they can charge double/triple the price. Host listed the same booking again for triple the price and I’m struggling now to find similar accomodation due to short notice.

Airbnb customer support says and do’s nothing about it

Questions & Answers

Sonia B.
Sonia B.

Please help. Just moved into a rental near Belmont. Its dirty and dingy. Everything is old and tired. The walls and woodwork are grimy. The rug in the front room is filthy, the kitchen is well past its sell by date as are the bedrooms. The oven hood filters are disgusting as are some of the pots and pans. It's poky and dingy and we are meant to stay here for 3 weeks. I have complained to Airbnb and they have responded saying we should contact the owner. We have given him over £ 2,500 and that's pounds not dollars. I wrote back to Airbnb saying what good would that do? We are trapped here as the owner can't redecorate while we are here and anyway he knew what it was like when he rented it to us so I doubt he cares anyhow. I have looked at online reviews about Airbnb responses and they are not good. We want to get an immediate refund and spend the rest of our precious time here in a nice place where we can have family around without being ashamed. Any advice would be so gratefully received! Is this possible?

NoTigerNoWay
NoTigerNoWay  

Put a chargeback onto the amount through your bank. Contact them and tell them what is happening. It may take a while to get the money back. In the meantime find somewhere else to stay. I would suggest a hotel this time.

Kaye B.
Kaye B.

Reviews please for 43 boundary street Darlinghurst, Sydney, NSW, Australia.
TIA

Lorena
Lorena  
Bella
Bella

Holiday house rented through Airbnb over Christmas break. Couldn't stay due to the disgusting state of the airconditioner, beds, cochroaches and flooding at back door. These are just a few of the issues. Didn't even get back half the amount paid even though we had to leave. How do I get Airbnb to post review? I've sent it through but hasn't happened yet and I doubt it will. I don't want to leave this as it was beyond appalling.

See all Airbnb questions

Extra Information

Brand Manager for Airbnb? Claim your listing.
Odynovo
Getawayz NSW
Clean Cruising
Mann Travel
Global Work & Travel

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.