Airbnb

I'm still trying to get a refund from November 2024 for 343 St Kilda Rd, St Kilda,VIC 3182. Issues included problems getting and returning keys, difficulty getting into flat, ill-fitted door, filthy bathroom and kitchen. I reported the issues when I arrived in the evening and they told me, a 72 yr old woman, to move to another place at 10 pm in… Read more

late night St Kilda! Late at night! I sent photos of the disgusting amenities but they just blocked me and refused because I didn't move out late at night. Until they refunded my money, I couldn't book another place. When I went to the site to write a review, they had removed the property. Their customer service protocols are fixed to deny complaints and refuse any refunds.

Worst Airbnb – One of he worst hospitality sector in the world …never use this platform …they only worried about their commission and commission only ….in service they are not even able enough to achieve ZERO …they are in Minus ….

Airbnb put my 4 children and myself in danger. I booked a 3 storey house in Brisbane not knowing that it had no smoke alarms. No fire alarms in any rented out house is illegal in all states of Australia. So no way I saw that coming. The house was really run down power points hanging out of walls, lights dangling from the ceiling and it had a gas… Read more

stove with no gas alarm system either. My kids picked it for the pool. Which wasn't usable at all. Airbnb made out they would sorce some form of refund from the host. I was passed around to many different staff via chat all for them to do nothing but close the chat on me. They claimed they were allowed to break the law here in qld and put my family's lives at risk because I had 72 hours Aircover. I asked what is Aircover? Isn't something I should of been informed of after paying $4600.00 months in advance? Shouldn't it of been attached to my receipt. I even asked for the evidence that I was ever informed of this Aircover. I got no response. I have since found out who to report the matter to so that the host gets $600000 in fines & Airbnb are looking at 3 million in fines. But as far as Airbnb are concerned it all the hosts fault. They carry on like they have absolutely nothing to do with it, like you found the property on gumtree not on their platform represented by them.

We booked a five-night stay through Airbnb at a property in South Australia, paying $1,297. The listing made no disclosure of active construction works at or adjacent to the property, which caused significant noise and disruption throughout the entire stay including safety concerns for our young kids as they dropped scaffold from 3 storeys into… Read more

our outside dining area. Upon arrival we identified multiple further failures: the property was unclean, advertised amenities (wi-fi, blankets, coffee machine) were absent or non-functional, additional undisclosed noise disturbances were present at 7am when workers began, and safety concerns existed that were not disclosed in the listing at any point prior to or during booking. All issues were documented with photographs, video, and written communications through the Airbnb platform. Concerns were raised directly with the host during the stay and subsequently escalated to Airbnb customer support. Airbnb's response has been wholly inadequate. An initial offer of $344.10, justified solely on the basis that we completed the stay. This reasoning has no foundation under the Australian Consumer Law. Relocating five nights of accommodation at short notice was not a reasonable option and does not constitute acceptance of the property's condition. We formally cited Sections 29(1)(a), 60, 61 and 268 of the ACL in writing to Airbnb's senior case manager and requested $650 as full and final settlement — a concession well below our statutory entitlement to a full refund for major failure. Airbnb has declined to engage substantively with our legal position and has not moved from its offer.

Airbnb completely ruined my first long-term travel experience I never thought I would write something like this, but here we are. I have known Airbnb for many years, but this was my first time actually booking. I planned a 1-month trip to work remotely, travel, and spend quality time with my family. Everything started beautifully. On December 28,… Read more

I made the booking. The host was friendly, responsive, and I was genuinely excited. For days, I was counting down to the trip imagining living in a new country for a month, working remotely, traveling, and creating memories with my child. It felt like a dream coming together. As the travel date got closer, I asked a simple question on January 4 since I was traveling with a child: “Is the kitchen fully equipped?” The answer shocked me. The host replied that everything was available but suddenly demanded an extra $120 for electricity. I questioned this because there was absolutely no mention of any extra electricity fee in the listing. Immediately after that, the host became aggressive and sent a message saying: Pay $180 or cancel the reservation. This was pure pressure. No explanation. No rules referenced. Just an ultimatum. I contacted Airbnb support, but there was no response when I needed help the most. With my trip approaching and no protection from Airbnb, I was forced to cancel the reservation myself. Now the worst part: Airbnb has still not refunded my money. When I followed up, I basically received a message saying the refund would not be processed. On top of that, the host started sending abusive messages like “f** boy”, “stfu”*, and other insults. Completely unacceptable. I later checked Airbnb reviews on Trustpilot and was honestly shocked. So many people sharing similar unresolved issues. That’s when it hit me: If Airbnb can’t resolve thousands of cases, my money is probably gone too. This experience: Changed all my travel plans Cost me time, money, and emotional energy Destroyed my trust in Airbnb as a platform For a global company, this level of guest protection and support is unacceptable. I’m sharing this here not for sympathy, but as a warning. If something goes wrong, do not expect Airbnb to act fast or fairly. This was my first and last booking with Airbnb.

We had a terrible experience with a Melbourne cbd apartment which was not as pictured and unsafe. We were given the option to leave with a full refund. Refund was never received despite contacting support. We were unable to leave an honest review as the review process won't save if you give less than 4 stars. It's completely fraudulent. Show details

[CLSF-05034672] [HMCWZXK38B] significant damage by guests and air Bnb cover declining to pay: I am sure I am not the only person to have experience this with air bnb but it is important to share these experiences. I recently had a guest, a host none the less, do undisputed damages to my table tennis table, cupboard, wall and cutlery drawer which… Read more

has been quoted by a handyman as being $3500 .. after many back and forths in emails including giving over 20 photos including from handymen and cleaners, a video, 2 handyman quotes and over 5 computer pages detailing the huge damages done to the equipment and house. The area is Lochsport which is a regional area which in the last census had a population of less than 2000 people and is described as a Regional remote area. They have declined my request for air BnB cover. Feedback was: needs to be on a letterhead.. did that.. needed to be more detailed.. did that.. need before and after and more photos.. did that and I even had 2 quotes detailing the same damages.. I should not be surprised the whole process seemed to be full of excuses..

Not surprisingly they sent me a message to provide guests with 10% off and during the peak season in January the smart pricing gave guests the minimum price for each night…

Hi, If I could give the platform less than one star I would. I booked a place in Thailand and cancelled before the date due to the Australia has recently put travel warnings to Thailand. I’m concerned for my family safety and have cancelled expecting to get a partial refund. Long story short the host cancelled the refund so no refund even when… Read more

the refund policy is a partial before a certain date which was clearly done but the host apparently has the last say regardless what is on the platform. What a bloody joke!!! Note to anyone who purchases on these website they are all ars#holes that will gladly just take your money and do nothing. I have been using airbnb 10 years and this is the first time something like this has happened and the end result is I will never use them again.

Jade

I can not believe how unprofessional this company is!! Never using their services again and most definitely not recommending anyone to use airbnb.

Important Advice for Airbnb Hosts As a host, it is strongly recommended to disable automatic booking. Some guests may leave unfairly low ratings and negative reviews without valid reasons. Unfortunately, Airbnb often sides with guests, as they are the paying customers. Before accepting a booking, always check the guest’s review history. If their… Read more

average rating is below 4.5 stars, there’s a high chance you may receive a poor review or rating, regardless of your service quality. if it is less than 4.0 definitely you are getting same for you as well.

When leaving a review, avoid giving 5 stars to guests who did not genuinely deserve it, as this can unfairly boost their profile and mislead other hosts. A guest with consistently high ratings (e.g., 5 stars from 10 or more hosts) is usually reliable. If a guest having no reviews that means Air b&b removed their bad reviews to make them happy again.

Protect your peace of mind—be cautious and selective with your guests.

Airbnb Left Me Injured, Stranded in the Rain, and Homeless — Then Lied Twice and Walked Away I had been staying in an Airbnb in Vietnam for two weeks when I was involved in a serious motorbike accident. I suffered a broken foot, broken ribs, and open wounds. While I was at the hospital receiving treatment, the host removed the original mattress… Read more

and replaced it with the exposed raw latex core from inside a mattress — no cover, no casing, just a slab of rubber.

This wasn’t a mistake — it was a deliberate ploy to protect their mattress, clearly intended to avoid damage from my injuries. I was made to feel like a health hazard, not a guest. These latex cores emit formaldehyde, benzene, and other toxic VOCs, and are not safe for direct human contact. I became ill from the fumes and politely asked the host to replace it with a proper mattress again. They were visibly annoyed that I had noticed.

Soon after, they began messaging me aggressively, demanding to see my full visa, despite already having photographed my passport and visa stamp as required by Vietnamese law. This was clearly an intimidation tactic. Eventually, a man came to my room, pressuring me to show my visa and suggesting the police would be called. I was on crutches, in pain, alone, and scared. I gave them my visa out of fear. It was now obvious they wanted me out.

I contacted Airbnb. I provided full documentation, including photos and medical info. Airbnb support agreed the situation was unacceptable. They promised me a refund via coupon, so I could immediately rebook a new property. That’s the only reason I left — I trusted Airbnb’s word.

But as soon as I left the property, Airbnb stonewalled me.

I was left stranded on the street for 9 hours, during rainy season, with: • Exposed wounds • A broken foot and cracked ribs • Crutches • 5 heavy bags of belongings

I had nowhere to go, and the promised coupon had not been added to my account. I messaged Airbnb repeatedly. No one responded. I was abandoned in a foreign country while seriously injured, soaking wet, humiliated, and completely unsupported. I had to borrow money just to get a hotel for the night — and that was only the beginning.

Two days later, I got through to Airbnb again. They apologised, said the refund had now been initiated as cash instead of a coupon, and offered partial compensation for my hotel stay. They told me it would arrive in 5–15 working days.

But then — they backtracked again. Within hours, I received another message saying Airbnb would not refund me or compensate me at all, falsely claiming I had “chosen” to leave the property. That directly contradicts their own written instructions.

I am now six days into this nightmare, completely drained — physically, financially, and emotionally. I still have injuries. I’ve had to borrow money to survive, and I’m once again facing homelessness until payday — entirely because I believed Airbnb’s word and acted in good faith.

Airbnb’s conduct has been: • Cruel • Deceptive • Psychologically abusive • And a complete violation of duty of care

They treated me like a problem to be removed, not a human being in need. They made promises, watched me act on them, and then cut me off the moment it was no longer convenient. They left me on the street in a medical crisis.

I am pursuing legal and regulatory complaints through UK, EU, and Vietnamese channels. I have full documentation — screenshots, receipts, chat logs, photos — and I won’t stop until they are held accountable.

If you’re injured, vulnerable, or traveling alone — do not trust Airbnb. When I needed help most, they didn’t just fail me. They abandoned me, misled me, and left me in the rain to fend for myself.

Avoid Airbnb. Your safety means nothing to them.

Unsafe, Misleading, and Poorly Maintained (Photos Attached) Do not stay here. I left with stitches in my hand and a very expensive lesson. "1 Cottesloe - steps from beach" listing. I booked this accommodation through Airbnb website (https://www.airbnb.com.au/rooms/1092920434934938268) SAFETY HAZARD (Photo 2 & 3): While opening the bedroom… Read more

window, the top glass pane (which should be fixed) wasn’t secured. It collapsed, crushing my fingers between the aluminum frames. This was not a minor incident — I needed medical attention and stitches. Totally unacceptable.

FALSE PARKING PROMISE: The ad promises “Private Underground Parking for one vehicle” — but on two occassions, the spot was taken. When I contacted the host, they told me: “People ignore our instructions, and I can’t move the car.”

So really, parking is not guaranteed, and overflow parking nearby is 2-hour only and nearly impossible to find.

POOR MAINTENANCE (Photo 1): The towel rails are torn out of the wall. It’s been like this for a long time — mentioned in reviews from 2024 and still not fixed. Maintenance clearly isn’t a priority here.

DIRTY & MISLEADING: The place is dusty, run-down, and nowhere near the “charming beachfront chalet” it pretends to be. Cobwebs on the windows, grimy sills, and peeling fixtures everywhere (see photos).

In summary: This isn’t just bad — it’s dangerous, misrepresented, and neglected.

Stay here if you want a trip to the ER and a parking ticket. Otherwise, avoid.

Photos attached:

[Photo 1] Missing towel rails in bathroom

[Photo 2] Window setup before collapse

[Photo 3] After collapse — shows design flaw and window misalignment