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Ripped off. Cancelled due to Covid restriction and only refunded $300 out of $900 I paid.
We have booking this weekend for a bday
Celebration but due to Covid restriction we’re unable to travel. The owner was so inconsiderate and Airbnb has no protection for guests
No refund for Covid travel restrictions
The state travel restrictions imposed yesterday meant we could not go to Queensland anymore and Airbnb policy does not protect the guest. The cancelling policy does not take into account COVID travel restrictions and since the government announcement was very close to our booking it means you can only be refunded the cleaning fee out (only $30 for us for a booking of around $700). As a very loyal AirBnB customer, I am so disappointed of this lack of common sense in how the pandemic and travel restrictions in Australia are handled. I always believed the Airbnb experience was better than hotels but now I am reconsidering even ever booking on Airbnb.
We booked in late May and the Hosts and Airbnb took our money at that time with only 50% return if cancelled in 48hrs nothing after that (We will see what NSW Fair trading has to say about that)....2days before our trip Covid delta outbreak in Suburbs immediate to Roseberry, Sydney We tried to text, email and call the host many times prior to leaving as we would be quarantined for 14 days (6 person family 2 year old and 10year old inclusive)in a hotel at our cost on return to Queensland .No Reply to our communications .Airbnb has robot contac...t. Try to change any details for trip goes in circles. Uncontactable thieves. I would have been happy to pay half. Not now, just make sure you never use AIRbnb unless you can actually have a look at the accommodation on arrival then pay....just like a hotel. These people have no compassion or care ...just simply take your money whether it is ethical or decent.
Hopeless Covid restricts travel interstate Airbnb takes 50%
Covid restrictions implemented today will not let me travel to Melbourne this Sunday. The penthouse from the TV show from The Block on High St Armadale will only return 50% of the booking less cleaning fee and less first nights accommodation.
We are in extenuating situation therefore require extenuating resolutions.
Very difficult to deal with if there is something wrong
I paid $350 deposit, the host had contacted Airbnb to release the deposit after I checked out, but Airbnb takes its time to refund the deposit, tried to contact them, only get those auto-replies which never answer the questions.
Booked before the lockdown in Melbourne. was forced to cancel - the booking was for 700 and the property owner was nice enough to refund their portion which was 290 however money hungry air bnb decided to keep $410 for themselves for a booking cancelation fee. Never again booking with these grubs.
Got stiffed due to lockdown. Out nearly $3k.
Booked an AirBNB but had to cancel because of the Melbourne lockdown. AirBNB says that's too bad and their refund policy stands. Won't be booking with AirBNB again if I can help it. At the very least, I'll never book with again unless the host has a reasonably refund policy.
Same properties cheaper on other sites and evasive security practices
They asked for a selfie when I booked a property. I laughed, how rude and evasive of them to be asking. They said they'd reserve the property for me for 12 hours while waiting for my selfie.
I booked the property elsewhere during the same period. AirBNB hadn't reserved it for me as I shouldn't have been able to book it elsewhere. What's more, by booking elsewhere I saved $70 a night on the property. AirBNB are a ripoff and have evasive "security" requirements.
Money Hungry Grubs
Booked an air BNB for Melbourne - COVID hit, can't go as people are travelling from Queensland and they have a hard border closure and the rules were iffy for NSW. Messaged the "landlord" turned out the property was managed by someone else (which should not be allowed at all) who don't even know who the landlords are?? They said they would submit a request for a refund to the owners of the property which Air BnB support confirmed had been denied. Messaged Air BnB for a refund, had to send "official" documents stating that we could not get to Me...lbourne which turned out could have easily been a google search 'NSW/QLD border closures to Vic', twice I have been told I will be contacted within 24 hours - both times I have had to follow up with them. Still no response and judging by these reviews I would be getting a cent of my $570 back as it appears to be a common occurrence. Would also advise anyone travelling to Melbourne to not book a 3 bedroom, 4 beds, 2 bathroom "luxury" apartment in Prahran because who ever owns the property is unethical to the core. Absolutely ridiculous that I have paid for a service that cannot be provided, feels very illegal.
Airbnb: platform for money greedy landlords. Delete the app now!! >:$
Book elsewhere, you’ll thank me later. Due to Victoria lockdown we can not proceed to our long planned expensive alpine holiday. Requested a refund within 3 weeks before check in, denied a refund. Hotham Central, Triple One host suggested we change the dates to September — so we can skii on gravel instead of snow. I received no service or goods yet she want to keep my money, and also pocket some more by rebooking her place to someone else. I contacted Airbnb for help as they too took their commission in hundreds and all they can say to me is if...it’s after March 20, 2020 (which is last year!!!) THERE IS NO FULL REFUND for bookings related to COVID. Meanwhile the hotels we booked for our stops even facilitated the refund for us and got all our money in two days no hassle. At this time of the pandemic find peace of mind and book elsewhere but Airbnb! BOYCOTT MONEY HUNGRY AIRBNB!!
really poor support from Airbnb
I had problems with my Melbourne booking due to the Covid lockdown and Airbnb team members offered me no support saying the matter was between me and the landlord. I was a long term user of Airbnb and will never use them again Airbnb showed a complete we don't want to know attitude but are still happy to take their fee
Poor cancelation policy
Booked an accommodation for my birthday on 28/5. Victoria haven’t had any outbreak for the last 86 days and suddenly we went into lock down because we had cases. Messaged my host and nil reply since the announcement on 27/5 with nil reply.
I contacted Airbnb and refused a refund under any circumstances unless i suffered from COVID-19 and providing proof.
I do not recommend anyone to book through airbnb until this pandemic is over or you will not get refund.
I suggest you book through a hotel as they abide with Australian rules and regulations. Further more, Airbnb staff are from overseas and to be honest, they won’t understand what we go through.
Below is an image that Airbnb sent to me.
AVOID AIRBNB MAY 2021
AVOID AIRBNB IF YOU CAN!!!
As a loyal Airbnb customer before COVID- 19, I am extremely disappointed at Airbnb and it's treating toward me with the recent experience.
I booked my accommodation from 28-30/5/21 for 2 nights stay. Due to Covid, Victoria was in lockdown and still in lock down now with nil date of lifting. The host never replied to us from the start of the trip. No words and no communication what so ever from the host to really state what's going on. Once the stay is over due (mind you we could not proceed with our staycation due to...
Due to covid we could not go to the home HI Hill in Ferny Creek and the host Floy would not refund a cent of our money or transfer the dates
We booked to go to Victoria 3 weeks ago and had to cancel due to travel restrictions, out of our control. Paid Airbnb $197.90 refunded $82.83. Other accommodation booked through other companies 100% refund no issues. Be very aware of Airbnb before making a booking while this pandemic is on, they will rip you off if you need to cancel.
Questions & Answers
A lot of Airbnb's have serious safety issues. Deadly floors, power overloads, unflued gas heaters and exposure to deadly fumes (Europe), dangerous yards, being extorted for parking fees, premises not secure to name a few. Airbnb properties are under the radar for Council health and safety regulations, unlike permanent rentals. What can be done about this?
I think we must take our complaints through Council everytime. I want to raise this issue with government authorities as well to being it to their notice how these agencies are violating government obligations and making no efforts to change their policies under such extenuating circumstances. Any leads?
Why Does this company not reply to any reviews? I certainly will be taking my issue to small claims after reading the reviews
For your service fee is it $278 per reservation or for a group of 10 people?
The service fee was $593..... That is what they kept when I cancelled 6 months in advance!!! Strict cancellation apparently...
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