Extremely dissatisfiedI was a host with AirBNB for 6 years, had super host rating. We closed our accommodation during Covid to provide housing for our adult children. We had to cancel 3 bookings which were for the December holidays in the August. Our guests receiving 4 months notice and an explanation as to why, which they happily accepted and understood. Our children have moved on and we have made our place available again, but we were penalised for those cancellations and AirBNB scooped up $195:50 3?years later, hence not feeling happy about being part of their community. Absolutely disgusting, I could appreciate being penalised for eg. 48 hr but, 4 months, big corporation greed. Show details
Airbnb Absolutely useless companyAbsolutely useless.
Allow overseas companies to manage properties, steal funds from guests and change their terms post booking.
Airbnb will never receive any bookings from me ever again
Edit: prior to taking ownership of property today, airbnb allowed the host to cancel the original pending amount and add a $125 cleaning bill to the total. Complete radio silence from airbnb and the host at this stage. Show details
Would not recommend using AirbnbAirbnb will cancel your booking without telling you!!!!
I booked accommodation on the 13 Feb 2023 for the 23-25 feb 2024. I paid half then. A year passes, my PayPal gets hacked, my credit card stolen. I have to get new card. I provided and communicated with host in December to give them my identification and had to tell them purpose of my trip or they would cancel booking. A month before travel, host contacts me and they tell me my booking is for 23-25 Jan. I tell them that my trip is booked for feb, they confirmed that booking was for feb... Read more. I go in to my Airbnb account a week before travel to find my booking has been cancelled. There was no reminder of upcoming payment. (A year after booking the mind needs a reminder). There was no contact after the failure of payment. No attempt to message my mobile, no email, no message on Airbnb. Nothing. No contact in any way or form. I could have got online and paid the second payment immediately. But was not given a chance. What if I did not look until the day of travel? I since see that they get to keep my money for half the travel ($262p/n (my refund would only be $192) plus they have sold the accommodation for ($380p/n) on the same night. This is so unjust and unfair. I am not entitled to a refund due to the “host standing firm on cancellation policy”. (Which is just a loophole for - I’m rejecting you as a guest and keeping your money). As it is, I now can no longer afford to travel and have lost more money on not only the accommodation but now cannot attend the purpose of the trip. I do not recommend Airbnb as there is a very big lack of communication and do not support the people paying for accommodation when the host is gaining so much more. Stay clear of translated sites….. usually not living in Australia! Airbnb as an accommodation platform - 5 thumbs down.
ABNB Fining hosts - wrong!We are super hosts with a 4.9 rating. Recent guests complained about an unemptied rubish bin (which was correct and we regret) but ABNB refunded the guests a full days rental of $290. We accept that the bin should have been emptied and we regret this oversight but give me a break - $290 is a fine and we shouldnt be penalised for this! Show details
Beware Airbnb they will cancel your stay for no reason then blame youWe booked a house that allowed dogs, for some reason the dogs part didn’t come up, which was ok since I’d already asked the host BEFORE making the booking if the fence was all around the house as we had dogs. She accepted the booking. She then started abusing me for not answering my emails for a few hours while I was working, then sent around the cleaning staff to hassle us. She decided that, despite it being written NOWHERE, that my type of dog wasn’t allowed. I asked multiple times what kind of dog was allowed, and she just kept saying “small... Read more non shedding” which shouldn’t have been an issue since we have outside dogs with their own beds. After her complaining to Airbnb, Airbnb cancelled our stay after 2 nights, despite just 1 more night remaining for our stay, effectively making us homeless. Got the email at 9.15pm and check out was 10am the next day. Didn’t even see the email until we woke up at 7am, so frantically had to book another place at a cost of $580, and losing several hours of our already packed business trip and meetings. To add insult to injury, after making an honest review about the dirty house, overgrown lawns, dirty old camper out back, mean host and awful stay, Airbnb withdrew the review, despite other people on the same listing saying how the host is mean and nasty, and the house is dirty, full of cobwebs with a dirty old camper out the back. Yet her nasty review of me wasn’t taken down! Talk about double standards! Quite unbelievable that we have been treated this way. People need to know the treatment of paying guests with Airbnb. This would never happen at a hotel! Needless to say, we will NEVER EVER book with Airbnb again, which is a shame as there’s lots of great hosts, we will stick with booking dot com, as their processes aren’t as ridiculous as airbnbs.
Book direct and save a booking feeStayed in a cabin at a caravan park. Cabin was in a good location, it was clean, good shower and comfy bed. My gripe is with the booking fee of $57.90 tacked on by Airbnb. Next time we will book direct with the park and save this additional charge. Show details
Threatened to be shot with a gunHost threatened to shoot us with a gun via SMS, Airbnb customer service was extremely poor despite the evidence being shown. Show details
Never stay in an airbnb again!I moved inerstate with all of my belongings in this airbnb. In the last week of my stay , I caught the host in my bedroom moving things around and looking through my belongings. I left straight after that I messaged airbnb for a refund. The company told me there will be no refund And there has been no consequences for the host. I also wrote an honest and factual review to which airbnb delete. I have stayed in many airbnbs but never again after that experience!!! Show details
Superhost- super annoyed about recent changesAirbnb have started to remove the 5 star rating information on guests profiles of their past stays
Unfortunately some guests treat host place really poorly. Hosts then have an opportunity to write a review of this guest that helps future hosts decide if they will accept or decline a booking
Airbnb have intentionally left the past worded reviews but have removed the 5 star rating information. Guests can still see my 5 star rating as a host, but i cannot see guests info
Its discrimatory against hosts, this change will mean i stop hosting
Repeatedly called airbnb support wasting 8 hours of my life on this issue, not resolved
Hosts beware! Show details
Website search poorly programmedI have used them a few times and not had any issues, but that is not what I am writing about.
I am in Australia and searching for places to stay in France. All the prices are shown in AUD, which is no good, as the comparison places to stay are all in EUR, of course.
There is a currency selector at the top of the search results page, the globe. Change to EUR, no difference.
There is a currency selector at the bottom of the page, click on it, change to EUR. No difference there either.
It looks like it was programmed by schoolchildren, or at least... Read more someone who has never stayed in another country and does not know how currency selection works. I see very little point in even having these options on the page to select the currency when neither of them works. In view of the execrable reviews the company has on this site, I will not be booking. They are not necessarily any cheaper than Accor, and just try finding an Airbnb with parking. At least you know that the hotel will have it.
Airbnb stinks for guests and hostsI was a guest who after years eventually switched back to hotels. In Asia, got tired of the endless check in instructions, literally pages on how to find the places. Some would be a 10 page PDF, with instructions on which residential building, the carpark entrance, which carpark row to walk down. Eventually to a post office box, only to double back with your luggage and walk another 5 minutes to your stay.
On top of that you can't give directions on where you are staying. Unlike a hotel, you can say the name, get dropped at the front, and gre... Read moreet security. By the way, how good is security. The worst experience I had was at a unit in the backyard of a house in a very nice area. However the house was run down. And the backyard and unit I stayed in was woefully worse. Like, unacceptably bad. At the time I didn't know how airbnb ratings "work", and neither do the general population it seems. If you ask most people what a 4 star hotel is, they will tell you a really nice hotel but 30% cheaper than the absolute best. It will be in a good area, be a good fitout and generally high quality. A 4.7 airbnb though? That place may actually be a total dump, and you need to read discrete comments by guests. Things like "place could do with some makeover" being code words for, that the place is on desperate need of renovation and may have broken amenities or worse be unhealthy to stay. And that was my experience at this dishevelled hovel of a listing. Place smelled of rotten dog? Sure, have a double serving. No privacy and owners using the backyard? Absolutely. How about an extra helping of towels on the bathroom floor covering up the cracked tiles which move when you walk on them? Yes, have an extra serving of that. Of course the piecederesista of the stay was the rubbish bed that distinctly looked like sheets and all had not been washed on account of the hair on the bed. I slept in my clothes and on top of my jumper and jeans laid out underneath me. The place was a gross dump. Cheap backpackers probably would be okay with this and I take my hat off to them, but this dump was in against premium listing's, and you cannot differentiate between them because again due to a rubbish rating system that is all but useless. Let alone all the genuine horror storirs from people. So how about as a host, how does airbnb do there? Well, for the inordinate amount of money they take from host or guest, they do practically nothing. A guest books for 4 but 8 arrive, leaving many extra hours of cleaning for the honest hard working host? Oh, we leave that at the discretion of the lying guest to pay, if they feel charitable. If not? You can spend an extra 5 hours cleaning their mess at your own expense. How about the hidden problems of people using airbnb to make and sell drugs? Oh, airbnb don't like to talk to you about that. And the support they provide? That's limited to calling you in the middle of the night, to let you know they are closing your case. Stuff you airbnb, you morally bankrupt evil company.
Made a mistake with dates, cancelled straight away and no refund $2600 out of pocketAbsolutely disgusting customer service! Not a care in the world for their customers.
I booked Sala Comacina lake Como and accidentally put the wrong month in, I realised straight away and canceled, contacted the host to let them know my mistake.
No refund, no help from Air bnb. Lost my family $2654.93.
Please be aware of this extortion. Show details
Disgusting serviceAir BnB processed a refund into a closed account that I don’t have access to and said I paid from that card ( I didn’t I sent my bank statement to prove it) they kept closing the case on me mid conversation. Spoke to my bank and they said because it’s a closed account the money would go back to Air BnB. Air BnB are telling me I’m wrong and my bank will have to sort this matter out. Can’t resolve my issue because they are lazy and money hungry Show details
Buyer BewareMy 6 friends and I just had the worst stay of our lives on Lake Illawarra, NSW.
Our host made 2 complaints in 1 day that were baseless and untrue. The first was about sneaking a dog onto the property. Her neighbour behind had a dog which she could apparently hear. (Yes, she was watching constantly through the cameras) and she decided to open a case against us. We waited for 2 hours for her to show and only when I got in contact with Airbnb did I find out that she was no longer coming.
Then, at 11pm on New Years Eve we had another complaint. We ... Read morehad a BBQ for dinner, outside the home and this is what she was calling to complain about. At this point I had enough and we only returned to the property to grab our belongings and pack up. We left 2 nights early. Airbnb was no help with this at all and the Host kept all of our money. They told me they can’t make the host accept a refund but told me previously she had 3 days to respond or not and then Airbnb would be able to help if she didn’t. As someone using a service you are treated like some kind of criminal and given no support from Airbnb what so ever. I will NEVER be using Airbnb again and my next step is now fair trading.
AIRBNB SUPPORTS PRICE GAUGINGHost cancelled my booking that I booked ages ago, as they realised a famous artist is in the Sydney and they can charge double/triple the price. Host listed the same booking again for triple the price and I’m struggling now to find similar accomodation due to short notice.
Airbnb customer support says and do’s nothing about it
Questions & Answers
Please help. Just moved into a rental near Belmont. Its dirty and dingy. Everything is old and tired. The walls and woodwork are grimy. The rug in the front room is filthy, the kitchen is well past its sell by date as are the bedrooms. The oven hood filters are disgusting as are some of the pots and pans. It's poky and dingy and we are meant to stay here for 3 weeks. I have complained to Airbnb and they have responded saying we should contact the owner. We have given him over £ 2,500 and that's pounds not dollars. I wrote back to Airbnb saying what good would that do? We are trapped here as the owner can't redecorate while we are here and anyway he knew what it was like when he rented it to us so I doubt he cares anyhow. I have looked at online reviews about Airbnb responses and they are not good. We want to get an immediate refund and spend the rest of our precious time here in a nice place where we can have family around without being ashamed. Any advice would be so gratefully received! Is this possible?
Put a chargeback onto the amount through your bank. Contact them and tell them what is happening. It may take a while to get the money back. In the meantime find somewhere else to stay. I would suggest a hotel this time.
Reviews please for 43 boundary street Darlinghurst, Sydney, NSW, Australia.
Please be aware that hosts can also have their Airbnb reviews removed if they are bad… do a deep dive in their reviews.
There are good and bad parts of Darlinghurst so also do a Google earth check.
... Read moreAsk as many questions even if you have made the booking .. get them to answer questions you have before you get there!! Do not contact owner if you have a dispute !!! Do not attempt to speak to the host if it’s a really bad place take as many photos and contact Airbnb directly! I’m starting a class action against Airbnb and check the local hotels get them to price match!!!!!
Holiday house rented through Airbnb over Christmas break. Couldn't stay due to the disgusting state of the airconditioner, beds, cochroaches and flooding at back door. These are just a few of the issues. Didn't even get back half the amount paid even though we had to leave. How do I get Airbnb to post review? I've sent it through but hasn't happened yet and I doubt it will. I don't want to leave this as it was beyond appalling.
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