Airpaz

I had an extremely poor experience with AirPaz’s customer service and refund handling. After a booking issue, I contacted AirPaz almost immediately to request assistance with cancellation, refund, or rescheduling. The ticket was displayed as refundable, but my refund requests were repeatedly declined. AirPaz stated that this was due to airline… Read more

policy and that the cancellation or penalty fees exceeded the ticket value.

When I checked the airline’s own website, the published cancellation window and fee schedule appeared to show that cancellation/refund was available before departure. I also accessed the airline’s refund page, which appeared to show that a refundable amount was available, less standard fees. I provided this information to AirPaz multiple times, yet their team continued giving responses that did not properly address the evidence.

Only after repeated follow-ups, multiple refund requests, screenshots, policy links, and a compiled evidence document did AirPaz finally say the refund request had been received and was being processed by the airline. That should not have required that level of escalation.

My issue is not simply that there was a problem with the booking. It is that AirPaz’s customer service team repeatedly directed me to vague “airline policy” explanations that did not appear to match the airline’s own published information, while failing to take timely action when the matter was urgent.

Based on my experience, AirPaz’s support process was slow, inconsistent, and difficult to rely on. I spent hours compiling evidence, policy links, screenshots, and written explanations before AirPaz finally accepted the refund request for airline processing — something that should have been assessed properly from the start. I would not use AirPaz again.

If AirPaz customer service or management reads this review, please refer to Booking Inquiry 1035821034 and Ticket #1269962. I strongly encourage AirPaz to review how this case was handled, particularly the repeated reliance on vague airline-policy explanations that did not appear to match the airline’s published information. Customers should not have to repeatedly prove that a refund pathway exists before their request is properly escalated.

Summary: - Ticket was displayed as refundable, but refund requests were repeatedly declined. - AirPaz relied on vague “airline policy” explanations that did not appear to match the airline’s published refund information. - I had to provide screenshots, policy links, and a compiled evidence document before the refund request was finally escalated. - The issue was only progressed after repeated follow-ups, despite the matter being time-sensitive. - Based on this experience, I would not use AirPaz again.

AVOID AT ALL COST AND BOOK WITH ANOTHER TRAVEL AGENT. Lion Air have cancelled my flight. Requested a refund via Airpaz website. First refund will take between 26 to 86 days. Secondly, the refund will be processed via a voucher. I have spoken to two agents who first said Airpaz only issue vouchers. When I challenged this because not anywhere on… Read more

their terms and conditions does it say if the airline cancels the refund is issued in vouchers, both changed their story and then said accept the vouchers and then try to get this converted back to your original payment method later with their relevant department. When I asked who that would be they could not tell me. Obviously the agents are trained to say this because once you submit a refund you then have to approve the refund. Once you click the accept button a pop up appears stating that you agree to accepting a refund via vouchers. So why are the agents telling me to approve the refund request and then saying to convert the vouchers back to your original payment method. Totally scam. Also guess what both agents ended my live chat when I asked what their complaint process is. If an airline cancels a flight why should you receive a voucher back in return. STAY AWAY FROM THESE THIEVING CROOKS. I will have to do a chargeback via my credit card. I have taken all the screenshots from our chats as proof what what discussed.

Valued Service Experience – On 8-12 Feb 2024 we booked and paid return AirAsia flights Bkk Penang Bkk via Airpaz website . We were not able to fly due to our beloved mother’s bereavement on same week . We contacted Airpaz call Centre Khun Nichapat to request for no show refund on compassionate grounds . In early March we received credit refund with Airpaz vouchers from… Read more

Airpaz We like to thank khun Nichapat call Centre service staff who followed up our case and sincerely thank AirPaz and Air Asia to assist us with the refunds

No issues at all, cheap and legitimate booking – I booked a flight from HDY to DMK through Airpaz for Lion Air and I received a confirmation email about 5 minutes later with all the booking and airline information fully completed. Since all these reviews say Airpaz is a scam, I called the airline to verify that the booking information was legitimate and they confirmed that it was. Not sure why… Read more

everyone got ripped off, everything went smooth for me and it saved me a ton of money. Kinda made me panic for a second when I was reading these reviews but they really don't deserve the slander.

Scam and fraudulent company. Took my money to book a flight and then cancelled the flight. Told me the refund will be processed in 30 days. The customer service is an AI caller. A very disappointed customer. At least give me the refund in flight credits so I can book another flight rightaway. Now my holiday is all cancelled. Airpaz Code: 1032948691 Show details

Terrible experience with Airpaz. I had to cancel my trip for medical reasons and they asked me for a doctor’s letter, which I provided after weeks of effort. In the end, they just told me the airline refused the refund. If they had actually checked with the airline at the start and given me the right information, I could have done something about… Read more

it. Customer service was slow and unhelpful I lost both my money and time.

Don’t buy anything from here. I strongly advise booking directly with the airline instead.

It was an absolute circus brev, the link for the online booking didn’t work until I called Jetstar for an email confirmation directly from them It’s not worth the stress man, just go mainstream

Stole my money. Paid for 2 airfares then received email from them saying payment didn't go through. Money left my bank. Couldnt contact them so booked elsewhere. Money never returned, denied money not received even though i have their email. Avoid at all cost! Show details

I had a good experience with Airpaz. I couldn't create an account on Virgin Australia's website, nor buy their tickets with my Finnish VISA card, which was inconceivable. I sent an email to Virgin Australia's customer service, no reply. Thus, Airpaz proposed me to do the booking. I got the tickets through Airpaz. Tickets were correct and I got… Read more

on the flights, which would have been impossible otherwise. The only negative thing was that Airpaz charged a 30- euro booking fee.

Now six months since paying Airscam nearly $1000 for flights, bookings sent to wrong email address, paid Vietjet again to get flights which were good. They still refuse to refund original payment due "airline policy". My beef is not with the airline but with Airscam who have my cash and will not refund. Dear Customer First and foremost, please… Read more

allow us to sincerely apologize for the distress and frustration this situation has caused you. We understand how upsetting it is to feel unsupported after such a long period and with a significant amount of money involved.

Look familiar?

Scam Company – Avoid at All Costs! I had a terrible experience with Airpaz, and I strongly advise against booking anything through them. I purchased a flight over a year ago, but the airline canceled the flight. Instead of issuing the full refund I was legally entitled to, Airpaz only gave me a voucher worth HALF the ticket price. Now that the… Read more

voucher is about to expire, I reached out to them again, only to be met with more refusals and excuses.

They blame a so-called "180-day banking policy" for not refunding me, yet this is not a legal restriction—it's just their way of avoiding responsibility. They refuse to extend my voucher even though they already took my money without providing the service I paid for. Their customer service is completely useless, just copy-pasting generic responses without actually helping.

This company is engaging in shady business practices and violates U.S. consumer protection laws. If you value your money and don’t want to deal with frustrating, dishonest policies, DO NOT book with Airpaz! I will be filing a complaint with the U.S. Department of Transportation and other consumer protection agencies. Stay away from this scam!

Basically a scam - dont ever book here! – Zero stars would be better suited. They cancelled our flight last last minute based on information they had long before and left us scrambling for info, terrible customer service. Our voucher took ages (over 2 monhts) and was supposed to be easy to receive cash back instead once voucher was received. However we passed the 180 days mark and… Read more

apparently their systems are so shit they cant refund us after 180 days passed which includes the time they take for issueing the voucher, excluding that time we were well below the 180 days peak. So the longer they take the better.

No good – Much cheaper to book directly through the airline as they have a 570 peso booking fee and i had to reschedule and the fee was over twice the amount of a ticket. Never again. I wish i read their endless 1 star reviews before using their service

Unprofessional no accountability rude and unwilling to help – Please avoid this organization. They are not transparent with information. They are not accurate. I booked a domestic flight but was not told I needed to be at the international terminal. Their processes of of navigating through their website is cumbersome. Go to direct to the airline. These people have no accountability and just push you back to the airline. I wouldn't give them a star

Worst experience – Had the worst service and experience with Airpaz. I wish I did not use this company from the beginning They fool you with what seems like cheaper price for the airline ticket and cancel the ticket without letting the customer know. We have booked flight to cancan through them and after a week when we just randomly check to see if any thing… Read more

changed we got a notification from united that it is canceled so we had to call the customer service to get our ticket but they were very rude and was not willing to help us out After couple phone calls, we manage to reschedule. However they again canceled our ticket without letting is know when the flight is only few days left . Calling them again but they are keep hanging up on us and not willing to cooperate. Giving us reason that it got canceled was some information was not filled in Why then the ticket go through first time in the first place. I really don't recommend this company. Save your time and money

Do not use Airpaz!! – DO NOT USE THESE PEOPLE!! Their app has a glitch and I ended up booking and paying for 2 flights. They will not give a refund. Airpaz books flights for Airasia and even Airasia will not give me a refund. Does anyone want to join me in a class action suit against them?? They should not be able to get away with this. My email is deb.clarke7@yahoo.com Show details

Terrible – If I could give them no stars I would. This is a horrible company. Airpaz refuse to refund my money after the airline refunded my money. I continue to submit my receipt stating the airline has refunded my money. All airpaz keep telling me is to "Kindly wait". Its been 2 months. Airpaz is trying to steal my money. Do not book through they if you think you will need a refund. You will never get get your money back. Show details

Bad customer service – I booked a flight to Townsville when I couldn’t go. I asked for a credit or a refund. I was going to Townsville to go and see my sick brother who was dying of cancer with my 85-year-old mother a few days after I booked a flight I found out he’d been transferred home to Ingham for palliative care. I realise then I could not get to see him as I had… Read more

had a total knee replacement and could not hire a car to go and see Ingham as I’m not able to drive. We looked at trains. We were either too late or too early and a bus was out of the question as I need to retch my leg as it Stiff up due to the replacement. I asked Airpaz for a credit as I would be using it in the future they refused. I am now trying to go through PayPal to get my money back.

Airpaz: scam – Airpaz is a scam 1) they will not issue tickets for 3 weeks. 2) you cannot contact airpaz to cancel the purchase (google reviews were scary). 3) after issuing the tickets 3 weeks after, we tried to cancel it, but airpaz won't. This is after contacting air japan and finding out cancelation between japan to korea is possible. Now we have 2 sets of tickets. Show details

fake booking agent – booked a flight with AirPaz , and payed for in full the next day they mailed me stating a refund had been made i checked my account they still took a fee ,no mention if the flight was booked or not i then contacted the air to find no booking had been made it was never made , sent them 5 mail they take a week to answer and do not answer what i asked them,,, star rating negitive 1 Show details

You will never receive a refund!!! – Booked a flight in April 7th 2024. Had to cancel the flight due to business reasons and it is now July 1st with no refund. Show details

Never Use this Scam Website – This website is the worst ever. I booked a ticket from Bali to Jakarta. The website does not provide any information on booking changes/cancellations. After two days, I changed my plans and wanted a refund because the word "refundable" was shown on the ticket. When I requested a refund, they told me it is non-refundable according to Super Air Jet… Read more

Airlines policies, which were NEVER provided during the booking. I made 3 requests and they were all rejected. I hope no more people get caught in this trap. Just avoid this scam website.