AirRoad

Terrible – Scheduled my delivery two days prior ( as soon as it left the warehouse in Campbelltown) and told them i will be home today between 0900 and 1400 hrs. The delivery was scheduled for 1200 and i have contacted them 30 minutes later making sure the delivery will happen. Guess what … the driver did not pick up the items and i do not know where they… Read more

are and they seem like they do not think anything is wrong with such response. I have contacted the company i have purchased the items from and requested full refund since they have arranged the delivery. Such a terrible experience and i can see I am not the only one.

A horrible company to deal with – They don't deliver when you have organised a time with them. Always have to chase them up. Tracking never updated. Abrasive staff. Stay away, a horrible company to deal with Show details

Best Courier Service I have Ever Used – I've had over a dozen deliveries over the past 6 weeks or so with AirRoad and every single one of them has been promptly delivered, within 48 hours, usually the next day! And it costs me only $2-$3! I really recommend this company if you want your packages in a short time. Show details

Best freight company to deal with – I have been around for a while and this family owned company has superior customer service to any of the the large freight companies. Much easier to deal with and they don't try to rip you off like Star Track, Toll, DHL etc. Show details

Good customer service, easy to reach on phone, and generally reliable delivery – Have used Air Road Direct for delivery of flat packed furniture. So far, no issues with damaged items. Reliable pickup and delivery dates. Quick and friendly service when calling the team. Only negative is that they are a bit pricier than some other courier companies. If you send out enough stuff with them, you can get a discount. Show details

Terrible customer service. If I could give zero stars I would – I had a piece of home gym equipment delivered today and it was the most appalling delivery experience I have ever had. I asked for the box to be brought into the house and left inside the front door. The delivery guy said no (indicating that it's not allowed) so I asked if he could deliver it as close to the front door as he could. He dumped the… Read more

box, wrapped onto the wooden pallet, on the front door step, taking up the entire width of the doorway so I couldn't get out of the house without literally climbing over it. When I asked if he could take the pallet he said no and that it was part of what I bought. I can't believe in this age of environmental concern that they don't re-use pallets. The delivery guy walked off and when I called out to ask if he could move it back a bit so I could get out of the house, he ignored me and drove off. I had to climb over it to push it in. I have had many large deliveries in my life and have never experienced anything like this before. It was a terrible experience for me and reflected badly on the company I purchased the product from.

Terrible – Had an exercise bike delivered, in a box, and the bloke used a jack and pallet to remove it off the truck. Fair enough, however he then refused to take a pallet back with him, stating the bosses get upset if he returns with the pallet. The pallet was never part of the shipment so now I'm stuck with this freaking thing. He suggested i burn it. WTH. Show details

No communication, Terrible driver – Airroad tracking doesn't update, so you get the initial "Dispatched" email, but the tracking never goes to In Transit or Out for Delivery. My order required me to be home to accept the delivery, but Airroad never gave me a day they were delivering, they just showed up one day. The driver then refused to take the boxes to my door even though I paid… Read more

for "Door to Door" delivery, nearly $500! My door was about 10 metres from the road, no gate or anything blocking the way. His response was "You can carry". Honestly the worst delivery experience I've ever had.

Extremely poor communication – We look after your package, we have survival cameras, we have great staff. We are great, we are great, but what about when it comes to your deliveries? You are very poor and communication. Ring up and it all sounds good on the phone, but nothing happens. Delivery 2 business days maybe they don't know what days are...5 days No communication. I don't know where my item is. Ext Show details

Very slow delivery service – Bought from a company that used this delivery service and was told next day delivery it arrived 5 days later Won’t be buying from that company again and next time asking who their couriers are Show details

Damaged my car dragging box to house – Do not use this company. Dodgy delivery driver dragged a huge box over my garden and along my car. Cath Packer from NSW office stated that they would pay for damages. Asked me to send photos and get quotes. Then what do you know, dodgy driver denies doing it. I live in a gated estate so I had to let him into street and was out my front door… Read more

watching him remove item from truck and drag trolley backwards over my garden and along my car. I immediately contacted company reporting damage, they called me and asked me to send photos which I did while waiting for my woollies click and collect order so they say that I sent photos from a shopping centre (what difference does that make?). Then made me get a quote wasting even more time. Disgusting driver is a liar and shameful company employees him and then says that I didn't provide any proof he did it. so won't pay Please find a reputable company and avoid these. I will also be complaining to Big W who used this company.

Don’t buy from this company – They send you poorly made clothes and then they don’t do refunds. I bought an expensive dress, and the lining isn’t worked inside the dress. They now don’t want to refund the item. Show details

Held item for 3 weeks in Sydney – Held item for 3 weeks . poor communication, and rude when they actually did reply. Failed pick ups then they decide to cancel my account for their incompetence. If items turned up damaged they wouldn't take blame. Show details

Stay well clear – High-value shipment made it from sending location to within 15km of final destination in 2 days and has now sat there, in the depot for over 2 weeks!!! No communication, no explanation, no updates, not allowed to pick up from the depot (suspect it's probably someone's garage!) Absolute joke of a company, suggest you use any other means for shipping your goods, trained pigeons would be more efficent! Show details

BEWARE! – This company is responsible for delivering my laptop. They have simply refused to deliver it. When I called I was asked to recieve a callback. I never received one. I called them again, and they have hang up on me. I am now forced to go to the company that is using them to transport my goods. Do not use this company! Show details

Horrible experience – I ordered puppy food and was expecting delivery from airroad. My tracking said it sat in Sydney for 8 days ( it's still stating its there). My bag instead of getting delivery to me was send to Lismore, Grafton, Newcastle and got lost back on route to Sydney. Customer service people were rude and unhelpful. Im still waiting  Show details

Worst courier company ever – Package was sent express 03/06/2021 from Sydney scanned Brisbane 04/06/2021 @7.27am no delivery occurred. On 07/06/2021 @ 10.15am I gave a quick call to the depot and asked if the item would be delivered today was advised our drivers have left depot for the day not sure when we can deliver as it is being delivered to residential address we have to… Read more

call you first, This in itself is absolute stupidity as they don't have a phone number to call so no call no delivery would ever take place. I asked how were you going to call me when you do not have my number met with silence I said can I collect the item from the depot was advised they do not allow depot collection. Customer service is non existent and the female who I spoke to on the phone was rude and clearly has an I don't care attitude.

Do yourself a favour choose another courier company that cares about its customers.

Terrible – The drivers are lazy, they don’t want to do any work rubbishy, i hate this company stay away fron them if you can, unfortunately the company the i deal with only use these guys Show details

Better than the rest – I have been in distribution for over 30 years. You don't get this sort of customer service from others anymore, particularly large companies. When there is a problem they are friendly and easy to deal with. Try getting that from the big players. Overall delivery service is excellent. Return freight can be a little slow at times but that is not a… Read more

major issue for our company. Would highly recommend for people who are sick of the stress of dealing with Star Track, Toll, TNT etc.

better than couriers please – i have had to find a new courier after 20 years this company seems to be good. carry items that others don't and deliver them on time. SEE HOW THEY WORK Show details

Didn't turn up and kept us waiting – They were booked at 10am, I confirmed the day before as I had to also book specialist oven movers. They called at 9.30am and said they would be late between 11 and 11.30am. I called at 10.45 and they said they were on schedule. They didn’t turn up at 11.30, so I called them. He said he had to get back to me which was 30 minutes later and said the… Read more

truck broke down and could not get to us until 3pm. Why couldn’t he have told me this at 10am, rather then lie. I asked them to compensate for the 2 men for 2 hours who waited, but they wouldn’t. I cancelled them and used another company who were on time and half the price.

No show – First time user of AirRoad Made a booking in the morning and was told it would not be picked up from us until following day??? Turned up 2 days later!!!!!! Wont be useing them again  Show details

First Class Service and Speedy Delivery – I ordered a part Tuesday night from a business in Sydney and it was delivered as promised today to Mansfield Victoria  Show details

Delivering certainty? Delivering the product would be a start – The item, an expensive rebounder, was to be shipped from Melbourne to Crows Nest Qld. It was collected Tuesday 2 October and arrived in Toowoomba 3 October. It is now 10 October and still to arrive. The company boasts about its tracking service. Well this didn't work for days and when contacted about it I was told that yes it is working. Well… Read more

it certainly wasn't when I used it. When they finally fixed the tracking device after an official complaint by me. All it said was that it had been linehauled to Toowoomba 3 October. Toowoomba is 35 km away from Crows Nest. Various staff members have said that the item was going to arrive on Thursday, Friday, Monday and Tuesday (and now today). Then they told me that it wasn't with the sub contractor they thought it was with and were putting in place a security investigation. The item has now been found but instead of phoning the agent who is doing the delivery to find out an ETA, they are waiting on an email back from them. I have had to make many phone calls about this despite being promised yes we will get back to you, that has only happened once. To add insult to injury, listening to their 'on hold blurb' is the antithesis of what has happened with my delivery.

Just cannot deliver service nor the parcel – Package shipped from Sydney to Cairns 13th June and went back to Sydney from Brisbane on 16th (Cannot explain the reason). Package arrived in Cairns on the 25th June and note left by Driver with a mobile number. Tried contacting driver on the same day but no answer. Left a message. Calls the next day stating he cannot deliver and for me to give a… Read more

time and come to the depot. As I am unavailable for the next 2 weeks he refuses to deliver. Reason for not contacting me the same day he goes home by 3 pm.

Read their mission statement: https://www.airroad.com.au/AboutUs/MissionandValues.aspx

Complete contrary to their own statement

excellent every time – I have been in business for 35 years no one has ever come close to these guys look no further in logistics my last delivery i called to get tracking before even picked up i received a call back to let me know exactly what time my parcel was getting picked up and it arrived overnight from north Brisbane to Sydney .one more thing when you call… Read more

customer service there is no press 1 press 2 press nothing straight to customer service if you had a bad experience with this company then you blame your self for doing the wrong thing with information this company is the best.

Run away AirRoad driver smashes bicycle without reporting or taking responsibility – Attention Denard Gorovic (AirRoad couriers) This afternoon @ 12.58pm AirRoad truck reg. no. XWP 711 (photo attached) ran over my bicycle (parked on the pedestrian strip after repeatedly been shouted down by co-worker’s to stop. (Location 167 Flinder’s lane Melbourne 3000) Driver preceded to run over my bicycle over and over again with further… Read more

damage causing it to be completely

written off (refer photos attached)

Driver got out of his truck saw the damaged bike and drove off, without taking the responsibility/duty of care to report/leaving details to my co-workers, his company, police or leaving details, even though my co-workers

repeatedly were asking him to take duty of care.

Photos have been taken and sent to AirRoad to respond and resolve.

Please respond to this as soon as possible to resolve.

Have spoken to Frank (Project manager for logistics) from your Service team this afternoon and no luck so far.

He assured me that he would get back to me

I will be reporting this the police as a hit and run incident and will follow-up with Air Road to see what is being done to resolve as soon as possible. As I can see in your on-line mission statement that safety is of paramount value and a serious commitment for the company.

I will have to report this to the police as I’m obliged, potentially a serious offence for the driver/owner of the truck & Air Road company.

Big question is what kind of service Air road is providing and values they are actually supporting.

Great service – Organised for Air Road Direct to pick up Queen size Bed and base plus large carton from St Ives NSW to Melbourne.I told them needed by Friday at latest.Driver went Tuesday but weather shocking in Sydney so said come back Thursday. Driver back Thursday afternoon, goods picked up and delivered to my house Friday afternoon in perfect condition. Great reasonable price. Will definately use again. Well done  Show details