Alamo

We returned a hire care to South Hampton airport where the woman inspecting noted everything was (in her words) “perfect”. Two minutes after we left she reported the car damaged and over $3k was deducted from our credit card giving us no chance to query the so called damage. Despite our complaints about the dubious and highly unprofessional… Read more

behaviour of staff, Alamo showed little to no care. Given their response we highly suspect this behaviour is condoned, possibly even encouraged. A stressful and expensive experience.

We booked a car from Sydney airport through vroom vrooom vroom (which is fantastic) and when my partner arrived to pick up the car, the guy on the desk said my partner had a black mark against his name and he couldn’t process the booking. I reckon this is from a previous rental where we complained about the misdirections to the shuttle bus to pick… Read more

up the car which put us an hour late. Outrageous! Back on vroom vroom vroom and fortunately Avis had a well-priced car available and no problems. We will NEVER EVER use this company again. It may just be the Sydney airport staff, but we could have been left without a car upon arriving at this airport with no advance notification!!!!

We were given a vehicle with not one but two warning lights illuminated, which was a much smaller car than we had booked. This car was returned to them after two days and we were given another car that also had two warning lights illuminated. The… Read more

cars(both) were not clean and both seemed very tired. I would not use Alamo again even if they were cheaper.

Please DO NoT use the Alamo car rental service. They gave us a wrong key code over the phone instead of texting it since we reached after hours . And they aren't even willing to pay the out of pocket expenses fully which amounted around $500 Show details

Just Brilliant – I am just simply blown away by the personalised service, efficiency, honesty and professionalism displayed by Julia Meade and the CSR (I am embarrassed I do not remember her name) who were on the frontline and dealt with my Rental Contract. Contract, Payment, Renewal, Service, Car ALL EXCELLENT. I have rented many cars from many companies… Read more

(personal and business) and I was floored by the speed of service and friendly environment that I was welcomed into it. Both employees totally enjoyed their job and were very honest. I pride myself on 'knowing' people and I find it easy to see through honesty and just 'words'.

I was told of the history of the company and many things that kept me totally interested and completely keen to honour their service by 'staying' with the company in the future. Return business is the key and this is ensured.

In fact, I have many professional friends and acquaintances and I can 100% guarantee that at least three accounting firms and eight close friends I am associated with have or are in the process of booking rentals with Alamo / Enterprise / National Rentals.

In monetary terms, this will account for an immediate 15k+ income thrust and return service (of the very minimum three year cyclical company rental) declared opportunity. One firm has indicated this will mean at least 215days rental of cars per year throughout Australasia.

People are quick to complain and rarely compliment. I find it easier to compliment because it recognises service and actually makes me feel appreciative of those who do more than what is required. These people are often overlooked and I believe that a company such as yours should offer their thanks to these frontline support service workers.

Pass on my thanks and I would like it if they were provided with a gift that is more than a tangible certificate. After all, with the business they have secured in the future in just one interaction with me will mean at least $75,000 worth of business in the first year.

Having been an accountant in my previous career (17yrs), I do have a very solid knowledge of forecasts and the value of such.

So, Julia and friend (sorry, once again), take a bow and take a big thank you. I understand by your nature(s), you both believe it is the bare minimum of service however you two went over and above (x100).

Kind Regards,

One Happy Return Customer

Excellent service – Excellent, organised pick up. We had a flight cancellation and staff at Brisbane terminal helped us out. Will definitely rent from them again. Show details

Gold Coast Manager is a star – After being truly screwed over by Virgin Domestic, I had to return my rental to Brisbane rather than Gold Coast depot. This would normally attract a $220 fee, however Lisa the manager contacted me and asked the circumstances behind the change, she was so sympathetic and genuine, she actually refunded me the entire amount. Lisa, you are a star!

Took first car out had a bad wobble on steering felt like drive shaft car was overdue with inspection hat to take it back staff gave us another car when we returned it they said there was damage to it there was definitely not I’ve used Alamo and enterprise all over the world never again this is just a con Show details

We rented a car from Alamo from the Gold coast Airport Queensland location and returned yesterday with a full fuel tank, I receive and email that all is received and no money owing, Than in the afternoon I receive a notification of a charge on my Credit card for over $150 from the same company, than an email says I have been charged for 33 litres… Read more

of diesel at $4.00 a litre

I rand and was told yes it was a mistake the service station put the incorrect rego number against the fuel purchase.

So, I was told i would get a full refund, however the Salesperson Callem says we refunded less the merchant fee the bank charges and there is nothing we can do about it.

We my question is who raised the invoice for the fuel charge, plainly they could see it was for Diesel and the car I hired runs on Petrol. I travelled under 100kilometers so the car could not have used 33 litres of fuel!

I think the staff at the Gold Coast airport office are trying to cover for their mistakes and won't even offer the full refund or any compensation for the frustration it has caused me and the time to call and email back.

Would it be nice to offer a $300 credit for the next rental or a full refund for their lack of customer service,

regards Gerard

Never ever use Alamo from Gatwick airport UK. They will rip you off, they will find damage under the car which is not visible easily to the eye and charge you for it. They will not discuss it with you, all they say to you is "You signed a contract" When you submit a dispute there is no communication about it just a uniform letter back saying they… Read more

have dismissed the dispute. We are to call internationally to chase everything up over the claim. Nothing was sent to is unless we made repeat calls. Stay clear there are much better options whose aim is not cheating international visitors our of their excess. From this experience I will never use Alamo anywhere in the world

SHOCKING customer service. Good luck to anyone who tries to get in contact with Alamo after returning your hire car. We rented from Manchester Airport Alamo, UK. Not only did they not have any of our ferry crossing paper work organised but our car absolutely stunk of cigarettes. We made a formal complaint and have never heard back from anyone… Read more

from management, only office staff who have apologised on behalf of their management team. Branch manager Conor Sutton and area manager Saeed Musa have ignored my emails and phone calls for the last 3 months. I have given up with trying to communicate and just want to try and warn others before booking with Alamo. Other Alamo/Enterprise branches we had to visit on our trip (due to incompetence and things not being organised so we had to run around and try organise by ourselves) also expressed their frustration with Alamo Manchester airport and were not surprised. We were also promised a partial refund that never came through to us. All I have requested from Alamo is proof of refund, which they’ve been unable to provide. All I can say is stay away. Book with a trusted car rental company.

I would never rent off Alamo again. I have never done anything wrong by any hire company or Alamo for that matter yet when I went to pick up my vehicle, the staff member looked at me with a look of horror and said "I cannot rent to you, you're on the DO NOT RENT list". I was horrified as there has never been any instance for me to think this may… Read more

be the case. Trying to get an answer to why is impossible. Left stranded at the airport and having to pay more than double to get a car through AVIS who were more than accomodating. Alamo you can get stuffed!

Please beware. The staff aren’t as well trained as they should be, they are not accountable for the info they give out and will cost you money in the long run. Avoid.

Wish I could give no stars Do not, under any circumstances book with these cowboys. We booked a car for an 11.15pm pick up as they advertised being open until 11.30pm at Brisbane Airport Arrived just after 11pm to find them locked up and no help I. Sight Very fortunate that another company was open (and they laughed when we said they were open… Read more

until 11.30 and confirmed Alamo is NEVER open that late) and had a car available or we would have been stranded

Do not use these guys under any circumstances

The actual car was nice, however had not been cleaned internally from previous use (i.e finding a rotten banana under the seat half way through the day). For me, this was not the actual issue. The issue has been the terrible customer service after the fact. I have tried to follow up Alamo to discuss this on several occasions to no avail. Would not use this company again.

Experience terrible service from Alamo rentals auckland airport. I paid for a mystery car but was given the cheapest option available, which was more than I had spent. No help from customer service.

Unfortunately this is one star but not due to the local staff involved, more the company policy involved & the woeful communication of ultimately the most important requirement needed to collect a car from Melbourne Airport. MUST PROVIDE A PHYSICAL CREDIT CARD to pick up car!! Car was fully paid for in advance through a third party site, my… Read more

physical drivers licence was provided & I followed all pre-checkin procedures. But be warned No card = No Car = No refund = No help or support. As a result I missed my interstate appointment & am out of pocket to boot . Apparantly a week after booking, an email auto generates from Alamo confirming all your booking details (tick) & further down the email they provided a list of "Helpful Hits" where it mentions in small font the need for a physical card amongst the list. This should be THE NUMBER ONE requirement flashing on the screen at the top of the email, not buried down the bottom in company blurbs that nobody reads - especially if offered as a helpful hint...like it's listing things such mundane things as "carry an umberalla on a rainy day". Staff said its a daily/weekly issue they face so WHY doesn't the company improve their communications & HIGHLIGHT this key requirement NEVER AGAIN!!

Good experience – There was a queue (slow) but Jacqui & team at Perth airport were fast, friendly - getting us in our car in 5 minutes. Thanks

Disgusting – Bad company, ask for a thousand dollar deposit and told will be returned on completion of hire. Over a week now and still no return of deposit. Spoke to rude customer service and abruptly told wait min 14 days. Never again will I hire a car through this company.

Absolute scam ! – Absolute scam ! To be avoided at all costs ! The rent fee appears attractive (200 euros in my case) but then they charge you supposed reparations (1200 euros in my case). Better choose another Rent A Car company

Bring up insurance – We got in to Hobart at 7:30 pm and went to the Alamo Service desk. First time renting a car and had a Gentleman serve us. We had a language barrier and insurance of any sort was not mentioned - however, because we were tired and over it signed the form. We got a chip in our windscreen and have now received an account for $1,693.68 - we were… Read more

driving a vehicle for 10 days that we had no idea was not insured and it was during high winds, rain and snow. We are not happy that we did not get told about insurance and received a demand to pay notice in the mail.

Scammers! – After returning an Alamo Car Hire vehicle at Geneva Airport, I received notification that there were small scratches on the vehicle and my credit card was debited AU$2,850. There were no scratches on the returned vehicle. I had only travelled 150km during the weeks hire! Foolishly I did not get them to check. Anyway, I tried communicating with… Read more

Alamo for over a month and no response whatsoever. I have no way to defend my position. Terrible company, will never use again. Please be aware. Judging by other reviews mine is not an isolated case.

Alamo Ruthlessly Stole My $635 – Alamo are greedy sharks! On July 6, 2024, I had made reservations recently to travel from Pensacola, Florida, to Kalispell, Montana on August 14-18, 2024. But because of wrong information I had been provided by a music store about the event I wanted to attend, I needed to cancel my trip 36 hours later. I had made all my reservations through… Read more

Priceline. I was able to get a full refund from United Airlines, American Airlines and Travelodge by Wyndham, but Alamo refused to refund a single penny of the $635 they had charged me (to reserve an economy car for 4-days). My reservations were made 5-weeks in advance. There is absolutely no reason for Alamo to be that stubborn to refund a customer's money. The only reason is plain old ungodly greed. I contacted Alamo and kindly asked them to refund most of my money. I kindly told Alamo that I don't mind paying a reasonable penalty for cancelling within 48 hours, but Alamo refused to cooperate. They kept the entire amount. They couldn't care less about ethics. They horribly mistreat people, financially bullying and taking advantage of their customers. Alamo are ungodly dirty thieves! I will NEVER use Alamo car rental again!!!

Appalling company. Why does it still exist? – Agree with all that said it was the worst experience ever to deal with Alamo. Really wanted to give them zero stars not one star. I second the comment to check your tyres carefully before leaving in your Alamo hire car. The guy that checked our car upon its return to the same place was unprofessional, rude and agist. Suzanne

Worst car rental experience ever – Charged me over $1800 for a chip in the windscreen that nobody heard happen. When I complained and said this couldn’t possibly have happened they magically discovered a second chip, right in front of the driver’s face, that 3 people were also unaware of. While I had taken photos of all the damage I could see on the car at pick up, sadly I… Read more

didn’t take pictures of things that weren’t damaged!! Reporting them to ACCC. They have so many dreadful reviews for this behaviour.

Con artists. Scammers. Disgraceful – Stay away from this Alamo Melb. I can't believe this is happening in Australia. Alamo Car rental company are real con artists. Charged $1800 for 'damages' that weren't happened during my rental period. No pre rental inspection or after car was returned. Later on, received an email charging me $1800 damage I didn't make, a big scratch mark. I sent… Read more

the photos to two other car repair companies. Their invoices are $400 each. Time to report this scam Alamo to ACCC.

alamo will steal your money – i rented a car from the sydney airport. the car was fine. i returned it with several small scratches. happy to pay a reasonable price for the repair. they charged me over $1600 (aus) to repair the scratches. total thievery. Show details

Annoying evening calls – Car hire seems to work fine, however someone from Alamo calls late evening to see how your car hire experience is, that in itself makes the experience terrible. Show details