Evolve Rentals

Great car hire experience. The car was clean, reliable and exactly as described. Easy pick-up and return, with friendly and helpful service. Would definitely use them again. Show details

Excellent value for money Just a bit hard to navigate the after hours pick up The address can get confusing for the taxi/uber so double check your pick up point and the Ubers cancelled a couple of times as it was close as to the airport ☺️ Show details

Richard from Evolve on the Gold Coast was very friendly and helpful with our after hours pick up. He talked us through the process. The car was clean. We booked through a third party so we had some extra charges we weren’t quoted but that’s not the fault of evolve. Richard clearly explained everything and helped sort out everything. Show details

Easy pickup and drop off. Staff were very friendly. Car was a recent model and in excellent condition

Very polite staff, easy explanations of terms of rental. Vehicle clean and tidy Show details

Super easy to pick up the car. Once you complete to fill up the rental form in advance (prior to pick up ur car), then just collect the car and drive. They also give me Uber voucher from and to airport. Thank you for that. Show details

We picked up a beautiful, clean car after a long-haul flight, which was a great start to our holiday. The vehicle was well presented and drove perfectly throughout our trip. The instructions for using the complimentary Uber to their pick-up location were a little confusing, although the team advised they are taking this feedback on board to… Read more ·  1

improve the process for future customers. Unfortunately, the Uber fare was also charged to our personal account instead of being covered by the voucher, and we are still waiting for this to be refunded.

Our biggest disappointment came when returning the vehicle. We returned it with more fuel than when we collected it, yet we were charged for an additional tank of fuel. Resolving this has been frustrating, with the refund process far from straightforward, and we are still trying to have the incorrect fuel charge refunded. UPDATE: refund has now been processed and we appreciate Matt’s professionalism and the way he handled this.

Overall, the car itself was excellent, but the post-rental billing issues and the difficulty in resolving them have overshadowed what otherwise would have been a positive experience.

Priced at $82 for the day reads well BUT the wording could be clearer on the default option as this invokes a $7500 excess that is not refundable. Fortunately the staff today was knowledgeable and we could discuss the pros and cons at checkin. I… Read more ·  1

chose to pay an extra $40 for insurance and a $300 bond. So the $82 fee became a realistic $120/day. There are other rentals around that are cheaper on an apples for apples comparison. Also I was cautious that the terms and conditions are entirely geared to extract extra cash for infractions, so much so I am still wary that there will be some gotcha declared over the coming days that will profit from the bond money. It's an uneasy feeling that may be unfounded. The vehicle was great. Clean, healthy and with quality fittings for the cage. Drove well and was a nice experience to use. I washed it and spotlessly cleaned the cage area however given the torrential rain for the day, its hard to know if it will be deemed as cleaned enough. I haven't rented a vehicle in decades and all I see is angles to not refund the bond. This may be the method all rentals use, I dont know.

The booking procedure and subsequent updates to the go date was simple, regular and timely. I would also comment that it was better than some of the major providers from all over the world, it was as I said simple. Icing on the cake was the competitive pricing which always makes the bottom line and selection important, to us anyway. The vehicle… Read more

was clean, comfortable and perfect to our need and what we booked, not the same model and brand but really as long as it meets the expectations and what is required. Drop off was even easier than the pickup, all was preordained and what more could one ask. The shuttle service was timely and efficient being off airport and the wait times were perfect. We had one minor concern, not an issue, the vehicle lock would work intermittently, and the support over the phone was great, while we were not able to resolve the locking over the phone, offer for exchange were made unfortunately we were too far away and timing didn't allow for a swap. I would recommend and definitely use this rental again.

As per usual, fantastic service, friendly staff. The cars and buses I have hired are always clean and extremely reliable. The staff will go above and beyond to help make sure you get the vehicle that is right for your needs. Only hire company I will use. Show details

The service was great. No waiting and the staff were very pleasant. The car was great and the right size for our needs. Highly recommend Evolve. See you next year. Show details

The whole process from booking to collection was professional and easy. The friendly staff on the phone were helpful and answered my enquiries. The car met expectations and had no issues at any stage. Will be using them again. First class hire car provider. Show details

Good service easy to pick up and drop off after hours, good reliable vehicle, affordable rental rates, Did not get insurance as it was almost twice the cost of the rental price per day ( rental was $25 insurance extra $40 per day so completely unaffordable ( other than that all good ) just would of liked peace of mind regarding insurance especially driving around northern Queensland at night with the animals on the roads , Show details

Pick up was not at airport so we was late getting to our hotel which caused havoc for us,upon driving off in car noticed car on had only a quarter of tank fuel which made us even later to our destination Show details

No!! They charged an additional $5 on EACH toll charge??!!! Other two companies I rented cars from last two week did not charge me any additional fee! They didn’t tell me about this when I picked up the car.

Appreciated the Uber to and from the airport ( complimentary). Good clean car, ready for pick up. Didn’t ‘buy’ the extra insurance-but the holding deposit was refunded in a day or two. Show details

All good with everything at your end, pick up at airport all good and same at deport to collect car. Car nice and clean. Only thing, but not your fault, distance to walk to pick up area a bit far, especially for older folk, but that is the airport situation. Other than that, great and friendly service. Show details

The text messages before we arrived and during our time using their car were super helpful. The team that I spoke to via the phone to change the car were super helpful to, would highly recommend Evolve. Best price on the market also Show details

Great rates. Customer service is just fine. The only issue is the Chery car that I've rented. The car has over eager safety beeps and warnings. I found that very distracting Show details

Car was in very good condition and was great economically on fuel. The instructions for pick and drop off were very clear and easy to follow, they even supplied uber to and from the hire car. Will be using again.