Alannah Hill

End of an era with Alannah Hill finally closed down – I went to the closing down sale last weekend and the weekend before at an Abbotsford warehouse. There were lots of quality items at op shop prices! Some of the clothes looked like they had been sitting in a warehouse for years collecting dust, but it was the Alannah Hill quality that I have come to enjoy. I got lots of bargains. So sad that they will no longer be available for retail sale - RIP!

Disappointing – I love Alannah Hill clothing and have quite a few items from this design company. This company has been advertising a closing down sale and I have purchased 8 items in total. The first item I purchased took 3 months before I asked where it was, I then got a refund without any explanation. I purchased again and I received it but in a different… Read more

colour. I then purchased again, and after a few weeks just was issued a refund, no explanation. Out of 8 items 4 were refunded with no explanation, and I received 4. The customer service in this organisation needs improving as there is none. Im so disappointed that the original items I purchased were never sent even though they said they had stock, I had to purchase in different colours to receive them. The recent skirt I was refunded for was the last straw, Im done with them. The website was easy to navigate, but you are not guaranteed the items you purchase. The quality of Alannah Hill clothes is very good, and Im just sorry that the business online does not reflect that.

Worst quality – Bought a few dresses recently, they were extremely poor quality and did not fit either, so I’d put a request to return, they said that you can’t get a refund because it’s a sale item, but they don’t any any good stuff on their website which I could ever like now and also no sizes available for me, my money is really down the dumps and their… Read more

customer service is so unhelpful as well. Never buying again and neither should anyone, they should be closed down. Absolutely not as advertised on their website.

Hit & Miss but great when it's a Hit – I have been ordering from Alannah Hill online for the last 12 months (most recent delivery last week). It takes a couple of weeks for the items to arrive (I'm in Sydney) and they can be hit & miss with both the item quality and customer service. I've been happy about 75% of the time and on those occasions the clothes were extremely beautiful,… Read more

particularly the velvet clothing (I have a stunning black dress & a pair of dark blue palazzo pants). The three or four items I haven't liked looked poor quality in both fabric and design & I returned them. On one occasion they delivered the wrong size but by the time I received it, they were out of stock on the correct size. On another occasion my order didn't arrive at all. I had to chase it up with them (they hadn't noticed the tracking number never left the warehouse). On yet another occasion I ordered a dress in my size successfully only to be told two days later it was out of stock. So in summary, most of the clothes are gorgeous and they add a few new items most days which sell out quickly ..... kind of drip feeding customers for some reason (possibly correct they are liquidising). So as I said, hit & miss, but I think it's worth it and continue to place orders.

Happy with my purchase – I bought 5 items from the online store, ordered on Tuesday and it arrived on Wednesday the following week. Everything was in a single soft packing slip, wrapped in tissue paper, it was a bit crumpled but otherwise unharmed. There was also no signature required for the package which surprised me because it was a costly purchase and I would have… Read more

been pretty annoyed if porch pirates got it (a problem in my area) - I would happily pay more for better shipping.

The products were beautiful and fit perfectly - just how I imagined.

Cocktail Dress – I went to the Alannah Hill shop at Eastland today. It was the 1st time I had visited this shop or purchased this brand. I was served by the mist delightful and helpful young lady. She was helpful in getting me to try on numerous dresses and nothing was too much trouble. She was cheerful and friendly but also knowledgeable and professional. What an asset this young lady is to your business. Cheers Ruth Show details

Item is cancelled & refunded without reason – Ordered item 7/11, on 13/11 i was reimbursed amt without reason. Checked online & item in my size still advertising as available. Emailed customer care. Second time this happened on the official website. Disappointing. Show details

Two weeks to ship within Australia and counting – I made the mistake of ordering from their online sale. It has been 11 days and Australia Post does not have the item yet. I will be lucky to get it within two weeks of ordering and now have to buy another top to wear to a scheduled function. Is someone actually in charge of this store?

Not what it was 10 years ago – I was a loyal fan way back in 2000, when I purchased my first item. Sadly, the quality has gone done and the styles are old and tired. They don't refund - only give you credit notes. I have tried a few times to purchase items and have always been disappointed with the quality and fit.

Down HILL – Clothing very small fitting, very cheaply made. Shoes are smaller than normal sizing. If you are a 38 shoe don’t expect it to fit... you will definitely need 39. If you are 10 or 12 in clothes ... forget it, you will be a 14. Also customer service was not at all helpful. Sorry Alannah Hill you have lost me.  Show details

Terrible customer service. Would never shop here again – Ordered a product online. It went on sale the next day. I emailed and ask if I could get the sale price as I had just purchased it the day before and it hadnt even shipped. It took them days to get back to me and informed I couldn't get the sale price but then also proceeded to tell me the product would be on sale again that day. I then asked if I… Read more

could return my order, get the refund and repurchase it at the sale price and was told no. What a joke. As a first time customer I will never shop here again. I understand pricing can change but a bit of a joke they won't even honour the price change that happened with less than 24 hours of my purchase.

The dress online looked beautiful but ended up being a cheap looking dress – You’d think that for $200+ you’d get at least a dress made with a nice fabric but instead I got a dress made with really cheap fabric. Rough to the touch, cheap looking, even the lining is horrible and makes me sweaty. so disappointed with the quality of their products, and they charge extra for delivery! I was really looking forward to wearing… Read more

the dress I saw online. Now I’m wasting my time emailing them, hoping to at least get a voucher in return. I’ll never buy again online from Allanah Hill, it’s a shame that the quality is so low but the prices remain high. I don’t mind getting cheap looking dresses if I pay $40 for them but for $200+ I better get a nice Portmans or Review dress which never disappoint. I should have checked the reviews before ordering from them!

disappointed with the products I always love – ordered and waited for a month without any notice of the products unavailable. Called several times and they said that the products were unavailable. However, the same products still online for sale. So disappointed with this. Don't ever want to buy from them again. Show details

The worst - An insult to the namesake Alannah Hill – This was an iconic brand like no other, the quality of the dresses now is shameful, cheap fabric, write to customer service and they simply don't care, the name was synonymous with quality, from start to finish there is no quality anymore. Show details

Beware of shopping online at this store – Ill-fitting, poor quality fabric, frustrating and incredibly unresponsive for information and returns. They simply do not care. I have seen a marked deterioration in both the range (most of it is just the same styles rehashed with different details) and quality. Incredibly hard to exchange and you will only get a revolving door of online credit and rubbish clothes. I have basically lost 600 bucks. Show details

what customer service – I have been sent the incorrect size, but I have to still pay for the return, an extortionate cost of over $11, for a very small item. If customer service did exist it would be free returns with an apology. Plus if they do not have your size, even when ordering on line it says the product and size is available, you only get a credit. So I thought I… Read more

was getting a product at sales price but having to pay for returns and then again to be sent the correct size if it is available and so it goes on, a nightmare experience, never again will I buy from Alannah Hill.

Design is boring – I do hope the real Alannah Hill is back. It's a shame the brand still carries her name whilst the design is nothing of her. The design is so generic and keep repeating the same exact thing on different prints only. The cardi that is used to be the staple of the brand is so boring now. Bad customer service too, they never response back to emails unlike before. I feel that the brand is barely surviving nowadays. Show details

Love the clothes, Pity about the service – I've received my order which I love all the clothes just 1 dress doesn't suit. I've been trying to contact via email and telephone today to receive a return authorisation number for the 1 dress, however, no body has responded all day. Even contacted the Sydney QVB Store who gave me a different number to call.. tried that and the number isn't even… Read more

connected! Leave for a 5 week holiday overseas on Sunday and now stressing that I'll be stuck with a dress I won't be able to return when I get back.(unless of course, I travel 1 hour to the CBD tomorrow and hope there's something in store I can swap for as they won't refund or provide a credit). I agree that the 3 months validity for a credit voucher is unacceptable.

Bad refund service !! – Have been sent wrong product a few times now will not be purchasing from Alannah Hill ever again. Never reimburse postage as they say they will ( International postage ) disappointing . Slow to send product and bad customer service when it comes to refunds buyers beware!!!!! Show details

Poor quality, worse service, no refund! – Absolutely appalling service. Refund policy is a joke for online purchases. Do not buy anything online during sale - they will not refund the money. They give you store credit with 3 months validity. Online customer service is probably the worst I have experienced in recent times. Poor quality product, wrong size, poor service and no refund =… Read more

recipe for disaster and downfall!

Chatswood store provides fantastic service. If you want to, go buy from this store.

Happy with service – Purchased online, returned requesting size change. Received voucher for online use only expiring in three months as product not available. It was still in stock and upon contacting Alannah Hill they apologised and made arrangements to send the exchange item. Very happy, worked out well Show details

Don't waste your time or money - disorganised and rude – I bought the item online in a "huge sale". At the end of the maximum shipping time (allowing an extra 4 days for large sales events) I still haven't got a shipping confirmation and no response from the company. 1 week after sending an enquiry, they are still "investigating" with the "logistics team" so I demanded a refund. What's the point of… Read more

having an online store if you cant even keep in control of your stock?

Its false advertising and wasting customers time.

The fact i had to demand a refund three times is just despicable - which prompted me to write this review.

I got the typical "sorry not sorry" response delivered with a big dose of attitude from someone called [name removed] who patronisingly signs off her emails with kisses.

Sorry not sorry - ill be shopping elsewhere from now on.

Don't buy instore - only on line – In store purchase won't give you a refund for unwanted gift for my wife. (Emporium Melbourne) returned very next day with the unopenned parcel. The shop manager was quite rude If I'd bought it online it would not have been a problem.

customer service – Beads were coming off dress. Went to Enex store in Perth. Dianne was amazing. Bought dress in Melbourne at Emporium. Dianne contacted Tara (Melbourne) and the issue was resolved better than I expected. The customer service I received was exemplary. Definitely a positive outcome. Thank you I will be returning.

A decent-ish brand but improvements needed – Alannah Hill is a decent-ish brand, however the main concern is with the quality of the products. On a skirt I wanted to buy from the boutique, the zip was slanted due to the poor sewing/workmanship, and the pleats were all creased in a way which looked like a defect with the item. That was disappointing as I loved the skirt. Also the dress I… Read more

bought had a small quality issue in a certain spot, where some of the material had come undone.

Hence there are some issues with product quality. Some of the clothes are quite nice but the prices are quite expensive for what the products are. The sales are quite decent but not everything is put on sale (i.e things I actually want). Also some designs unfortunately are aimed at women who have no chest and are un-curvy, as some of the tops/clothes don't sit well on those who actually have greater endowments/curves. They need to cater to a wider range of women's body shapes.

Designs and prints are a bit of a hit and miss at times.

The staff in the store are generally helpful, in the city/Highpoint store, depending on staff, good at suggesting other clothes and alternatives.

I am also disappointed that they closed the Highpoint store (with no warning!), now the closest one is very inconvenient to get to so I won't be shopping at this brand much as I can't buy online due to not knowing if the item is suitable/sizing. At least customer service was helpful and apologetic about that!

Beaded and sequined dresses – I usually buy the Alannah Hill silk dresses which are really beautiful and well made. I have made a foray into the beaded and sequined dresses. While they also look lovely, I have found that the beading and sequins come off very easily and unravel in long threads (and some were already off when I took the dress out of the postal package). At first… Read more

I thought it was just the particular dress I received, but have just received another dress with the same issue. I have asked for a discount given the dresses were faulty and am hoping the customer service will be good and that there will be some reasonable response even if it's some meaningful amount of store credit. Will provide update.

TERRIBLE CUSTOMER SERVICE – The returns policy is a joke cheap made products, i have a fault and they would not refund!!! Apalling service not even a call back from the manager...still waiting.... cheap made not the same since the real alannah had this store..stay away overpriced cheaply made. You would think with the amount of businesses closing they would treat the… Read more

customer with a little more respect.... Wont be long this chain will close with this treatment of customers.

Good Customer Service & Divine Winter Coat (despite a glitch along the way) – This was nearly a one star review as it took nearly two weeks for my order to be dispatched. The problem lies in items being sourced from individual stores and relying on them to post the parcels. However, the customer service team were responsive to my concerns, fixed the problem quickly and were professional at all times. The coat is absolutely divine so I feel that overall Alannah Hill come out on top and I would purchase from them again.

From Alannah Hill to seriously down hill – Absolutely disgusted in the quality of the clothes they have progressively become cheaper and nastier as time goes on. Used to be a top quality cut and design and the materials were luxurious, they now look like a cheap chain store product. Have gone from bad to worse to unbearable since the departure of the real Alannah Hill.

Great experience – My first time shopping with Alannah Hill online,. I was very satisfied with the experience. My dress arrived in perfect condition and so much quicker than I was expecting. I will definitely shop again :)

Terrible returns policy for online shopping – I will never shop with Alannah Hill again. The online shopping returns policy is appalling. It’s expensive to return. They do not give a printed receipt, you have to print one and then pay $12 to return! (I live in the city!) You can't get a refund on sale items, only a credit valid for a measly 3 months! The shoes I bought look cheap and are poorly made and don’t fit correctly. Never again.

awful service for non-fitting item – My daughter is a std size and I shop online for her all the time. Second dress I have bought of Allanah hill that doesn't fit. First one we gave to a mate. This one I can return by paying the postage and getting a shop credit...like that will work?