I have been ordering from Alannah Hill online for the last 12 months (most recent delivery last week). It takes a couple of weeks for the items to arrive (I'm in Sydney) and they can be hit & miss with both the item quality and customer service. I've been happy about 75% of the time and on those occasions the clothes were extremely beautiful, particularly the velvet clothing (I have a stunning black dress & a pair of dark blue palazzo pants). The three or four items I haven't liked looked poor quality in both fabric and design & I returned them...

I have bought lovely items from here over the years. However, I have noticed that on their website, they have not uploaded anything new for over 6 months. So called ‘new stock’ is actually entirely winter. I bought a dress that I liked, but it did not fit well, so I returned it, and I have tried to buy other items with my credit note, but it’s all just old stock that no one wants. My theory is that this store may not last long I think. Such a pity for the brand. But now I have a credit note for over $200, and it’s going to go to waste. Perhaps I’ll just buy some jumpers and give them to a charity.

Ordered a product online. It went on sale the next day. I emailed and ask if I could get the sale price as I had just purchased it the day before and it hadnt even shipped. It took them days to get back to me and informed I couldn't get the sale price but then also proceeded to tell me the product would be on sale again that day. I then asked if I could return my order, get the refund and repurchase it at the sale price and was told no.
What a joke. As a first time customer I will never shop here again. I understand pricing can change but a bit of a joke they won't even honour the price change that happened with less than 24 hours of my purchase.

Ordered recently, quality of all items (5) was really bad. All polyester and not what I expected. Won't be back.

You’d think that for $200+ you’d get at least a dress made with a nice fabric but instead I got a dress made with really cheap fabric. Rough to the touch, cheap looking, even the lining is horrible and makes me sweaty. so disappointed with the quality of their products, and they charge extra for delivery!
I was really looking forward to wearing the dress I saw online. Now I’m wasting my time emailing them, hoping to at least get a voucher in return. I’ll never buy again online from Allanah Hill, it’s a shame that the quality is so low but the p...

I bought 5 items from the online store, ordered on Tuesday and it arrived on Wednesday the following week. Everything was in a single soft packing slip, wrapped in tissue paper, it was a bit crumpled but otherwise unharmed. There was also no signature required for the package which surprised me because it was a costly purchase and I would have been pretty annoyed if porch pirates got it (a problem in my area) - I would happily pay more for better shipping.

The products were beautiful and fit perfectly - just how I imagined.

ordered and waited for a month without any notice of the products unavailable. Called several times and they said that the products were unavailable. However, the same products still online for sale. So disappointed with this. Don't ever want to buy from them again.

This was an iconic brand like no other, the quality of the dresses now is shameful, cheap fabric, write to customer service and they simply don't care, the name was synonymous with quality, from start to finish there is no quality anymore.

Ill-fitting, poor quality fabric, frustrating and incredibly unresponsive for information and returns. They simply do not care. I have seen a marked deterioration in both the range (most of it is just the same styles rehashed with different details) and quality. Incredibly hard to exchange and you will only get a revolving door of online credit and rubbish clothes. I have basically lost 600 bucks.

I went to the Alannah Hill shop at Eastland today. It was the 1st time I had visited this shop or purchased this brand. I was served by the mist delightful and helpful young lady. She was helpful in getting me to try on numerous dresses and nothing was too much trouble. She was cheerful and friendly but also knowledgeable and professional. What an asset this young lady is to your business. Cheers Ruth

I have been sent the incorrect size, but I have to still pay for the return, an extortionate cost of over $11, for a very small item. If customer service did exist it would be free returns with an apology. Plus if they do not have your size, even when ordering on line it says the product and size is available, you only get a credit. So I thought I was getting a product at sales price but having to pay for returns and then again to be sent the correct size if it is available and so it goes on, a nightmare experience, never again will I buy from Alannah Hill.

I do hope the real Alannah Hill is back. It's a shame the brand still carries her name whilst the design is nothing of her. The design is so generic and keep repeating the same exact thing on different prints only. The cardi that is used to be the staple of the brand is so boring now. Bad customer service too, they never response back to emails unlike before. I feel that the brand is barely surviving nowadays.

I've received my order which I love all the clothes just 1 dress doesn't suit.
I've been trying to contact via email and telephone today to receive a return authorisation number for the 1 dress, however, no body has responded all day. Even contacted the Sydney QVB Store who gave me a different number to call.. tried that and the number isn't even connected! Leave for a 5 week holiday overseas on Sunday and now stressing that I'll be stuck with a dress I won't be able to return when I get back.(unless of course, I travel 1 hour to the CBD tomorrow and hope there's something in store I can swap for as they won't refund or provide a credit). I agree that the 3 months validity for a credit voucher is unacceptable.

Have been sent wrong product a few times now will not be purchasing from Alannah Hill ever again. Never reimburse postage as they say they will ( International postage ) disappointing . Slow to send product and bad customer service when it comes to refunds buyers beware!!!!!

Absolutely appalling service. Refund policy is a joke for online purchases. Do not buy anything online during sale - they will not refund the money. They give you store credit with 3 months validity. Online customer service is probably the worst I have experienced in recent times. Poor quality product, wrong size, poor service and no refund = recipe for disaster and downfall!

Chatswood store provides fantastic service. If you want to, go buy from this store.

Purchased online, returned requesting size change. Received voucher for online use only expiring in three months as product not available. It was still in stock and upon contacting Alannah Hill they apologised and made arrangements to send the exchange item. Very happy, worked out well

I bought the item online in a "huge sale".
At the end of the maximum shipping time (allowing an extra 4 days for large sales events) I still haven't got a shipping confirmation and no response from the company.
1 week after sending an enquiry, they are still "investigating" with the "logistics team" so I demanded a refund.
What's the point of having an online store if you cant even keep in control of your stock?
Its false advertising and wasting customers time.
The fact i had to demand a refund three times is just despicable - which pro...

In store purchase won't give you a refund for unwanted gift for my wife. (Emporium Melbourne)
returned very next day with the unopenned parcel.
The shop manager was quite rude
If I'd bought it online it would not have been a problem.

Beads were coming off dress. Went to Enex store in Perth. Dianne was amazing.
Bought dress in Melbourne at Emporium.
Dianne contacted Tara (Melbourne) and the issue was resolved better than I expected. The customer service I received was exemplary.
Definitely a positive outcome.
Thank you
I will be returning.

Alannah Hill is a decent-ish brand, however the main concern is with the quality of the products. On a skirt I wanted to buy from the boutique, the zip was slanted due to the poor sewing/workmanship, and the pleats were all creased in a way which looked like a defect with the item. That was disappointing as I loved the skirt. Also the dress I bought had a small quality issue in a certain spot, where some of the material had come undone.

Hence there are some issues with product quality. Some of the clothes are quite nice but the prices are q...