albumworks
Verified158 reviews
I am a regular user of Albumworks. The site is easy to use and I can do it in my own time. I normally do a photobook in landscape for all my major trips. The quality of the just the standard print is exceptional. Even the tourist signs and info signs come out very clear. Albumworks is one of the few companies that offer up to 200 pages which is… Read more · 1
wonderful. I have tried several others and the limit is 150 pages, not enough for a long trip. Please try them - I would highly recommend!
This is the third photobook I've created using Albumworks and I am extremely happy with all, although this third one is better than the first two - understandable, I am still learning. Show reply
I use albumworks annually to make a book of my travels. Putting together a journal of my trips is easy and the support staff are great and very helpful if I need assistance… nothing is ever a problem and their patience is always appreciated. Thank you albumworks I am always very happy with the end result. Show reply
Reviews with attachments
I’ve recently changed companies for photobook making as I was very disappointed that my usual supplier had gone downhill in quality. I was pleased that the creating software is quite similar, so I didn’t have to learn a whole new system. I have completed one book and the quality of printing is very good. It didn’t take a long time to arrive… Read more · 2
either. I just would love to be able to buy vouchers ahead of time when there are specials because I take a very long time to make my books to make sure they are exactly right. I can recommend them so far.
Professional finish for great travel memories – Great product. Like the matte finish which I haven't ordered before. I paid for the professional review before printing. Pleased that the criteria reflected what i was mindful over so required almost no amendments. Turn around time was very short. I have had at least 40 books now through albumworks. Show details · 1
Happy post-Momento experience – I was a long time Momento user so had high expectations of my replacement photo album supplier. I am happy to say every one of them has been met by albumworks. Image and paper quality has been excellent, the turnaround time amazing and the customer service prompt and helpful. The lay flat pages option works very well. It was heavier than I expected, but the coffee table can cope! Looking forward to starting my next project :) Show reply
A PERFECT PRODUCT – The first time I used Albumworks I used an SLR camera for the photos and the product was excellent. This time I used only photos from my mobile phone and because it went through an Albumworks image improver program, the result blew me away! It was every bit as good as my previous album and I was so happy with the end product. It simply could… Read more · 1
not have been any better. Telephone response to any questions I had was prompt, patient and helpful. As a company they are tops! I wouldn't use anyone else for my treasured memories. I have used other companies because they were cheaper but the quality was not there and I was disappointed. It's better to spend a little more and get a product you are delighted with. Oh, and my Albumworks book was delivered to my door only days after I submitted it. Fantastic! They are the best!
Latest follow-ups
I have been making my photo books through AlbumWorks for at least the last 8 to 10 years, and can’t recommend their product highly enough! My latest project was for a very dear friend, who wanted a collection of photographs in book form, to give… Read more · 3
to her offspring to honour the first anniversary of her youngest daughter’s death. I suggested AlbumWorks and showed her some of the books I’d made over the years. She asked me if I would make the photo book for her, which I gladly agreed to do. As per usual, I used the option of having my creation checked by AlbumWork’s experts prior to having it printed. Their team were able to identify errors which had escaped my notice, so that after I had corrected my mistakes, the finished product was a fitting tribute to my friend’s daughter. She cried when she saw how beautiful the book presentation was, as did each of her offspring. Given that I have made many photo books featuring my own family, I have to say that making a book which had so many memories attached was a highlight for me, personally.
Follow-up · Software: I do not recall ever having had a problem with the Albumworks software. It is easy to use; easy to manipulate if the resolution is either too dark or too light! Book Styles: With the album I made for my friend, I gave her the option of selecting the size, the type of binding, the paper style and the album cover. She chose a… Read more
Great Product – I was very pleased with my book. The colours were great and the quality excellent. The program is easy to use. Show 2 replies
Follow-up · I have made six books since and all have been top quality. I love how easy the program is to use, the variety of embellishments and backgrounds and the speed of delivery of the final product. When I needed customer service it was prompt and useful. I will always use Albumworks for my precious photos.
I've used Album Works for many years. I find the price reasonable and quality excellent. If like to see more scrapbook options and also the option to ad mark photos as favourites so they are the larger ones in the auto function. I label photos as… Read more · 2
I go, and crop them before saving, so it would be far better if they could be included without any automatic cropping by the auto function. At present I need to do a lot of adjusting before I can publish. I love being able to work on the albums off line. That is a real plus for me.
Follow-up · To organise my photos prior to creating an album, I go through my photo gallery and delete unwanted, duplicates and poor quality photos, cropping for best composition as I go. Then I do the upload for the photobook. If I think I have too many photos for one album, I label folders e.g. Family Annual 2019A, another 2019B and split the number of… Read more
In-depth reviews
Hi albumworks team, Disappointed to have three photos in book with a line about a third in on the photo have a colour change not on photos sent think a printing error. While most of the photos are good and book binding good there seems to be a… Read more · 4
heavy level of a orange in some of the photos. now I can understand one or two of the photos I wondered when making up the book and I accept that but some of the photos are so orange in colour they are not like the photos sent. I also understand that the African photos have a orange colour to an extent but my previous book I had done with you in early February of local Animal and Birds was also orange tainted in some of the photos not to the same extent but not the same as photos sent. Its disappointing as your service and product looks to be a good one and the photos not effected by the orange are really good. It may be something that I'm doing from my end and please let me know but have other books I want to make up but wonder if its worth doing as it stands. Have sent a photos of the colour change photos. Regards. David Weir.
Follow-up · Hi albumworks team, Since my first review I have had a very positive contact with the albumworks team. The photo book which was written about was replaced for free because of photo errors in 3 of the photos. Also suggested to have the normal print rather than the enhanced photo. Well that made a… Read more
Not perfect but they care and are working on even better results – I had previously submitted a bad review due to dissatisfaction with the colour results in my order. Albumworks then contacted me as I had included my invoice number in the review and asked for photos to prove why I was unhappy. They were then good enough to refund that project stating I should be proud to show it off and clearly wasn't. We have… Read more
had several conversations back and forth which have taught me more about how the operation works and why they can't seem to source glossy photopaper at this point. While that didn't solve my problem it at least helped me understand the situation. They have currently offered to reprint my my project on a different standard of paper so we can see if that produces a better result and I know what to do in future. Other than having a great printer and paper, I don't think you can ask for more than someone who tries to help you get the best results possible by showing they care and doing what they can to help sort out your options.
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2nd time disappointment – My 1st album, our wedding album was stunning so I decided to use Album Works again and to date am really disappointed. We did a holiday album and were notified that it had to be reprinted as it didn’t pass quality control. This didn’t both me as I was impressed of their commitment to deliver a quality product. We received our book, over a… Read more
dozen pages were stuck together and when we separated them the pages ripped.
To AlbumWorks credit after we emailed some pictures they emailed us and reprinted and delivered our second book.
Again, at least 4 pages were stuck together but the damage wasn’t as much and I actually felt guilty about contacting them again so I left it.
Come Easter and we being out our Album to show our family! Approx 60 pages in the pages started to just pop out every time your turned a page! Some were hanging on by a thread and others literally just fell out.
I then emailed with approx 7 photos expressing my disappointment. I received an apology and a notification today that our new album is on its way!
I almost dread opening the box to see what we will be receiving this time.... really disappointing to say that least. For a company that prides itself on quality control and quality assurance, I now have two $320 books that are well below the quality I would expect!
Positive reviews
I have now made many photobooks with Albumworks and was very happy with my most recent album. This time I used the open flat page option and really liked it. Delivery was fast as usual. Show reply
I had a landscape book printed 11 inches by 8.5 inches. It was 88 pages and I chose the heaviest paper with the maximum ink colours. The cover was a wrap around photo. The print quality was excellent with accurate colours on high quality paper. The… Read more · 1
binding was strong and looks good. I used this photo book as a proof because I am about to have another one printed by Albumworks with an additional 60 or 70 pages. It is a large project shot over 3 months. I have used Albumworks many times over many years and have always been very pleased with their professional approach and speed of delivery.
Follow-up · I do use Albumworks software although I have developed my own approach. I have done this in order to be able to spend more time in arranging text and being able to save individual pages. For those interested, this is how I do it. I used to use Photoshop but now use Affinity. The same modus operandi applies to either. This is how I set up one page:… Read more
I found Albumworks user friendly in putting my album together and the delivery time surprisingly quick. I ordered the lay flat option which ended up thicker and heavier than expected, but so worth it! My travel book to China looks amazing with statement photos spread across double pages and not losing anything in the centre fold. Impressed with… Read more · 1
colours and quality. Had a couple of typos, but can’t blame Albumworks :( Can’t wait to do my next photo book!
Negative reviews
Love the company but disappointed in the last book – I have used Albumworks for over 10 years now, mostly for the large square books of about 200 pages each. Have been totally happy with each and every book I received, until this last one. The first third of the book came out extremely dark, the rest of the book was as it should be. I worked on my photos for months in photoshop to get them as good… Read more
as possible, making them lighter to compensate for the lightness of the pc screen, so I was quite devastated to see this result, especially as I have had no problem before. One double page even had the same coloured tag twice as dark on the right hand page, as on the left page! I still don't like picking the book up now and feeling that huge disappointment with it - hopefully this is just a one off, as I would still like to continue using this company. What guarantee do I have that this isn't going to happen again? - especially as the second two thirds of the book was fine, it was just the first third. Apart from this one time hickup, I would still recommend Albumworks, all my other books are great.
Hi Karen, Im so sorry to hear about your latest photo… Read more (+1 reply)
Poor quality and no service – First delivery did not arrive. Second attempt arrived damaged. Quality of the printing was appalling. Photo colours unrelatable to originals. Complaints are just ignored.
Hi Dom, Thank you for your review. Your first… Read more
The printing quality changed – I’ve been using albumworks for over 10 years and was happy with the product until they changed from HD glossy printing to Hi Colour 7 printer with only lustre pages. The new lustre paper is not vibrant or sharp. I read the reviews about these changes and decided to go with another Australian company early last year. In Debember last year I thought… Read more
I’d give albumworks a go to see what this new Hi Colour 7 with lustre paper would be like. I have to say that I was very disappointed with the printing. The vibrancy was not there. The colour was pale and no shine like my previous books. I called customer service and asked if they could reprint. They said no and offered a 50% discount for me to do it again. Of course I wasn’t going to pay for the same book. I’d be happier if they would allow me to adjust the lighting on the pictures and reprint the book at no extra cost. It wouldn’t be an issue with the HD printer and using glossy paper.
Hi Pandy, Thank you for your review. The new HC is a… Read more
Recent reviews
Great service, a fabulous product and the lay flat books are exceptional. No need to worry about a mid-join and cramped pages. The ability to span one photo made up of multiple images (4 or 5) merged is outstanding. The image quality is great with photos from a Nikon D750 or an iPhone. They all look first class. No question I would recommend to others, as I am now into my next book. Show reply
Have used Albumworks for several years since Momento closed down and I am very happy with the printing quality, fast production and answers to any quesrions is readily available. I have been making photobooks of each of my Grandchildren recording their first 21 years. My only disappointment was the limited choices in Cover colours & patterns Show reply
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As a regular user of Albumworks, once again the latest album did not disappoint. Not only was the album of outstanding quality, the turnaround time was under one week from lodgement to its delivery to me. My friends always ask me who produces my albums, and many have now become Albumworks customers themselves. I only rated it five stars, because they don’t have a higher scale!!! Highly recommended. Show reply
I ordered a photo book of my daughter's wedding. It is just perfect! I could choose all of my favourite photos from the day in any format i wanted. The book looks fabulous! So happy with it and proud to show friends our photo memories of the day. I also purchased a canvas print - a photo of my daughter, her new husband and our family's 61 year… Read more · 1
old EH Holden that was used to transport them on the day. I hangs proudly in the lounge room and attracts many comments. The quality is A1. I have purchased many photo books prior to this from Albumworks of our overseas trips. they are great to look back on. I am currently working on our recent 6 week trip to Scandinavia and can't wait to see what it looks like when I finish it!
Long time user, and have always found quality very good. Software is easy to use. Email updates re product development and readiness are timely. Have recommended many times to friends. Show reply
I've been using Albumworks for my photobooks for many years and I've always been impressed by the quality. My standard is the 12x12 book with photo cover and as I'm not good at culling my photos, the books are often the maximum size. Everyone who… Read more · 1
sees them has thought they are wonderful and have asked where I get them done. The customer service has been outstanding, with helpful suggestions as well as swift resolution when there was a printing problem, and timely communication about every step.
Follow-up · The ordering process is straightforward. My books have stayed in good condition - they have been looked at many times. The photo cover has been great - nice and sturdy and good photo quality. Friends have commented on the quality of the paper.
I would not use any other publisher. Have been using Albumworks now for many years and have not found fault with any of the books I have done. Any time I have encountered a problem a phone call has always resulted in a solution or help. A very big thank you to Albumworks. I love doing each book and seeing the final product. Show reply
I was recommended to use Albumworks for my Iceland holiday photo book. What a wise bit of advice. Initially I had some problems with the programme. BUT help was only a phone call away. Once I became familiar with the programme things progressed well. I ordered a hard photo cover album with a high grade paper. The end result was superb. Thanks Albumworks. I am busy organising my next album. Show details · 1
All good have been using service for years and would not consider other platforms Makes photography and putting in an album a lot cheaper and efficient in comparison with the good old days!! Thanks Chris T Show reply
I have used Albumworks for many years now doing photo books for special birthdays, family history photo books with lots of text, also as each grandchild reaches 18 years a photo book of memories for them to treasure forever. Albumworks give… Read more · 1
exceptional service. Presentation of books excellent, producing a high quality product. One very happy customer
Follow-up · My favourite book type is a Hard Cover, Hi Color. For me, Family history photobooks with a lot of text certainly the most challenging but very rewarding. Love doing photo books for the grandchildren from birth to 18 years. Many special memories that they have all commented on that they will treasure forever. To manage my photos. Prior to… Read more
Hi Mel, Thank you for taking the time to write a… Read more