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albumworks

albumworks

 Verified
albumworks
4.5

145 reviews

Positive vs Negative
83%6%11%
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Rates and Fees
4.4
Job Satisfaction ?
4.6
Timeliness
4.7
145 reviews
5 Mary  · Great quality photobooks that are easy to create. Love the heavy duty pages that are available - they are really durable for doing books for the grandkids
5 Susan  · Extremely happy with the result and the response/help when I had to call - it's a problem when you only do a project every couple of years!
5 Judy C  · High quality end product. Love using Albumworks for all my travel books.
5 Jenny  · Turnaround time and service was great and we are so happy with the final product.
5 HSJ  · High quality - used standard ink and paper options and it looks fantastic.
5 Angela  · Have ordered photo books from you for many years. Have been very happy with the quality and paper of the books. Many thanks.

Reviews with attachments

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Sian
SianVIC3 posts
 

I’ve recently changed companies for photobook making as I was very disappointed that my usual supplier had gone downhill in quality. I was pleased that the creating software is quite similar, so I didn’t have to learn a whole new system. I have completed one book and the quality of printing is very good. It didn’t take a long time to arrive… Read more ·  2

either. I just would love to be able to buy vouchers ahead of time when there are specials because I take a very long time to make my books to make sure they are exactly right. I can recommend them so far.

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Mary
MaryVIC5 posts
 

Professional finish for great travel memories – Great product. Like the matte finish which I haven't ordered before. I paid for the professional review before printing. Pleased that the criteria reflected what i was mindful over so required almost no amendments. Turn around time was very short. I have had at least 40 books now through albumworks. Show details ·  1

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SJJS G.
SJJS G.ACT
 

Happy post-Momento experience – I was a long time Momento user so had high expectations of my replacement photo album supplier. I am happy to say every one of them has been met by albumworks. Image and paper quality has been excellent, the turnaround time amazing and the customer service prompt and helpful. The lay flat pages option works very well. It was heavier than I expected, but the coffee table can cope! Looking forward to starting my next project :) Show reply

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Judi Thomson
Judi ThomsonACT6 posts
 

A PERFECT PRODUCT – The first time I used Albumworks I used an SLR camera for the photos and the product was excellent. This time I used only photos from my mobile phone and because it went through an Albumworks image improver program, the result blew me away! It was every bit as good as my previous album and I was so happy with the end product. It simply could… Read more ·  1

not have been any better. Telephone response to any questions I had was prompt, patient and helpful. As a company they are tops! I wouldn't use anyone else for my treasured memories. I have used other companies because they were cheaper but the quality was not there and I was disappointed. It's better to spend a little more and get a product you are delighted with. Oh, and my Albumworks book was delivered to my door only days after I submitted it. Fantastic! They are the best!

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Gary  A.
Gary A.NSW
 

FAMILY AND HOLIDAYS PHOTO BOOK – Very pleased with finished product. Easy to negotiate Albumworks program. Prompt processing and delivery. Show reply

Latest follow-ups

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Soni
SoniVIC
  Verified

I've been using Albumworks for my photobooks for many years and I've always been impressed by the quality. My standard is the 12x12 book with photo cover and as I'm not good at culling my photos, the books are often the maximum size. Everyone who… Read more ·  1

sees them has thought they are wonderful and have asked where I get them done. The customer service has been outstanding, with helpful suggestions as well as swift resolution when there was a printing problem, and timely communication about every step.

 Follow-up  · The ordering process is straightforward. My books have stayed in good condition - they have been looked at many times. The photo cover has been great - nice and sturdy and good photo quality. Friends have commented on the quality of the paper.

Narelle
Narelle
 

I have used Albumworks for many years now doing photo books for special birthdays, family history photo books with lots of text, also as each grandchild reaches 18 years a photo book of memories for them to treasure forever. Albumworks give… Read more ·  1

exceptional service. Presentation of books excellent, producing a high quality product. One very happy customer

 Follow-up  · My favourite book type is a Hard Cover, Hi Color. For me, Family history photobooks with a lot of text certainly the most challenging but very rewarding. Love doing photo books for the grandchildren from birth to 18 years. Many special memories that they have all commented on that they will treasure forever. To manage my photos. Prior to… Read more

Positive reviews

Beth
Beth2 posts
 

I would not use any other publisher. Have been using Albumworks now for many years and have not found fault with any of the books I have done. Any time I have encountered a problem a phone call has always resulted in a solution or help. A very big thank you to Albumworks. I love doing each book and seeing the final product. Show reply

David
David
 

I was recommended to use Albumworks for my Iceland holiday photo book. What a wise bit of advice. Initially I had some problems with the programme. BUT help was only a phone call away. Once I became familiar with the programme things progressed well. I ordered a hard photo cover album with a high grade paper. The end result was superb. Thanks Albumworks. I am busy organising my next album. Show details ·  1

Deborah
Deborah WA
 

All good have been using service for years and would not consider other platforms Makes photography and putting in an album a lot cheaper and efficient in comparison with the good old days!! Thanks Chris T Show reply

Negative reviews

Karen P.
Karen P.TAS5 posts
 

Love the company but disappointed in the last book – I have used Albumworks for over 10 years now, mostly for the large square books of about 200 pages each. Have been totally happy with each and every book I received, until this last one. The first third of the book came out extremely dark, the rest of the book was as it should be. I worked on my photos for months in photoshop to get them as good… Read more

as possible, making them lighter to compensate for the lightness of the pc screen, so I was quite devastated to see this result, especially as I have had no problem before. One double page even had the same coloured tag twice as dark on the right hand page, as on the left page! I still don't like picking the book up now and feeling that huge disappointment with it - hopefully this is just a one off, as I would still like to continue using this company. What guarantee do I have that this isn't going to happen again? - especially as the second two thirds of the book was fine, it was just the first third. Apart from this one time hickup, I would still recommend Albumworks, all my other books are great.

albumworks
albumworks    

Hi Karen, Im so sorry to hear about your latest photo… Read more (+1 reply)

Dom
Dom3 posts
 

Poor quality and no service – First delivery did not arrive. Second attempt arrived damaged. Quality of the printing was appalling. Photo colours unrelatable to originals. Complaints are just ignored.

albumworks
albumworks    

Hi Dom, Thank you for your review. Your first… Read more

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Pandy
PandyNSW13 posts
 

The printing quality changed – I’ve been using albumworks for over 10 years and was happy with the product until they changed from HD glossy printing to Hi Colour 7 printer with only lustre pages. The new lustre paper is not vibrant or sharp. I read the reviews about these changes and decided to go with another Australian company early last year. In Debember last year I thought… Read more

I’d give albumworks a go to see what this new Hi Colour 7 with lustre paper would be like. I have to say that I was very disappointed with the printing. The vibrancy was not there. The colour was pale and no shine like my previous books. I called customer service and asked if they could reprint. They said no and offered a 50% discount for me to do it again. Of course I wasn’t going to pay for the same book. I’d be happier if they would allow me to adjust the lighting on the pictures and reprint the book at no extra cost. It wouldn’t be an issue with the HD printer and using glossy paper.

albumworks
albumworks    

Hi Pandy, Thank you for your review. The new HC is a… Read more

Recent reviews

Alison
AlisonVIC4 posts
  Verified

I ordered a photo book of my daughter's wedding. It is just perfect! I could choose all of my favourite photos from the day in any format i wanted. The book looks fabulous! So happy with it and proud to show friends our photo memories of the day. I also purchased a canvas print - a photo of my daughter, her new husband and our family's 61 year… Read more ·  1

old EH Holden that was used to transport them on the day. I hangs proudly in the lounge room and attracts many comments. The quality is A1. I have purchased many photo books prior to this from Albumworks of our overseas trips. they are great to look back on. I am currently working on our recent 6 week trip to Scandinavia and can't wait to see what it looks like when I finish it!

David W.
David W.3 posts
  Fair Incentive

Hi albumworks team, Disappointed to have three photos in book with a line about a third in on the photo have a colour change not on photos sent think a printing error. While most of the photos are good and book binding good there seems to be a… Read more ·  4

heavy level of a orange in some of the photos. now I can understand one or two of the photos I wondered when making up the book and I accept that but some of the photos are so orange in colour they are not like the photos sent. I also understand that the African photos have a orange colour to an extent but my previous book I had done with you in early February of local Animal and Birds was also orange tainted in some of the photos not to the same extent but not the same as photos sent. Its disappointing as your service and product looks to be a good one and the photos not effected by the orange are really good. It may be something that I'm doing from my end and please let me know but have other books I want to make up but wonder if its worth doing as it stands. Have sent a photos of the colour change photos. Regards. David Weir.

 Follow-up  · Hi albumworks team, Since my first review I have had a very positive contact with the albumworks team. The photo book which was written about was replaced for free because of photo errors in 3 of the photos. Also suggested to have the normal print rather than the enhanced photo. Well that made a… Read more

Margaret
Margaret
 

Long time user, and have always found quality very good. Software is easy to use. Email updates re product development and readiness are timely. Have recommended many times to friends. Show reply

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Rhonny 7
Rhonny 74 posts
 

After the demise of Momento I hunted for a new publisher and settled on Albumworks. I have been very pleased with the after sales service and the quality of the books. The learning experience was slow, but after asking (or discovering) a few tips on how to use the software I am now able to produce books nearly as good as Momento. I say that… Read more

because your books are not as wide and so I find I have to crop many photos or shrink the size to fit. Thankfully they are the same height so sit well in the bookcase. I now have no problems with creating and ordering books etc. I've recommended Albumworks to friends and family for the top service and great products. I am really impressed with the speed of printing and very happy with the quality all round. My photos were taken with a Canon SX730 and iPhone 14 and required very little editing which meant I didn't have to use the upgrade clarity option.

Charles R.
Charles R.2 posts
 

I have just received my first Albumworks publication after some years using Momento and still saddened by its demise. With the greatest respect the new book is not as classy as the Momento product with its dust cover with writable flaps and black fronts pieces but having said that it is adequate and cannot fault the image quality which is really… Read more

the main thing after all the work in assembling and editing images for printing. The lay flat feature gives the opportunity to spread your work right across two page. Find the program reasonably intuitive to use but the layout options mostly unuseable and no single page option so resort to creating a page layout using picture boxes. The text box option is pretty clunky given that it is not created where you want it and has to be reshaped and moved to its required place rather than to a preselected position. However having said all that I will continue to use Albumworks for future books. Charles Riley

Pearl
PearlWA2 posts
 

I was a long time customer of Momento so it took a while to understand the software. I made the mistake of selecting the lay flat and found out that changing this would mean starting all over again. The phone support was amazing and patient. I would like the snap alignment feature of Momento because it took a long time to ensure everything was… Read more ·  1

straight. Also layout options would be great. I ended up with a beautiful album and would certainly use albumworks again.

South America Memories
South America MemoriesQLD
 

This was my first photobook with albumworks. The software took a bit of getting used to, however I was very pleased with the quality of the final product. Will definitely go with albumworks again if/when I do another photobook. Show reply

Ilze B
Ilze BVIC4 posts
 

I am very pleased, as I have been each time I have created an Album works book. The colours are vivid, just as I saw them in real life. The pages are fantastic quality in HD. Couldn't be happier with the delivery time. Show reply

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Deborah
Deborah
 

Albumworks has been an excellent company to deal with, producing very high-quality photo books and calendars. Initially I asked for a few tips on how to use the software and the responses were most helpful, and now I have no problems with creating and ordering books etc. I've recommended Albumworks to friends and family for the top service and great products. Show reply

Wendy
WendyWA3 posts
 

I've used Album Works for many years. I find the price reasonable and quality excellent. If like to see more scrapbook options and also the option to ad mark photos as favourites so they are the larger ones in the auto function. I label photos as I go, and crop them before saving, so it would be far better if they could be included without any… Read more ·  2

automatic cropping by the auto function. At present I need to do a lot of adjusting before I can publish. I love being able to work on the albums off line. That is a real plus for me.

Richard
RichardNSW12 posts
  Verified

I produced a photobook for my sister using Albumworks for the first time. I must say it was very easy and evrything including Customer service was a joy. Better still is that the 60 page book was superb. Show reply

juergen
juergen47 posts
  Verified

Wonderful Photobook – I have only made one photobook and used Albumworks to produce it. The quality of the printing is great (I chose the higher quality option) and the photos are bright and consistent with the originals. It was a little disappointing that the book wasn't printed in Australia (Malaysia) so it has a little further to travel when finished. Delivery was… Read more

with DHL and it didn't take too long.

To compose the book I used their downloadable editor. It does the job but can be a little frustrating to use at times. There wasn't anything that I couldn't find a way to do though.

There is a $25 (?) fee for someone to review your order before it is printed. This sounds like a good option to have but I didn't want to pay that much for it.

I will use their service again.

Fred
Fred
 

High quality and speed – Have used albumworks to prepare and print numerous photo books over the past 8 years. All have been produced to a high standard and the speed of production and delivery is very pleasing. Would recommend albumworks to anyone looking to produce a photo book. Show reply

Liz
LizWA
 

Keeps My Memories Safe – I love Albumworks. Have had many photo albums printed by them and they have all been wonderful. The quality is great, the application is easy to use. Keeps my memories safe Show reply

Robin Valentine
Robin ValentineVIC
 

My dad's memoirs – Excellent service from online support team enabled me and my dad to realise his dream of putting together his Memoirs in pictures and words.... not bad for 2 amatuers in 12months, one of whom is now 92y.o. and lives in a different state!! Courteous competent genuine focused responsive professional assistance was what made it a wonderful… Read more

experience for us both. And the product well exceeds expectation. We are both very very happy with our experience of process and product and price.

Elaine
ElaineQLD8 posts
 

method of payment – I have had many books published by albumworks and they are all fabulous. I wouldnt use any other publisher. I do however wish they would offer paypal for payment as I had giving my credit card details and ccv #. This is my only negative comment and hope it will be taken on board. Show 2 replies

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