Reviewer Photos & Videos
Poor Service and Non Working Vouchers
Via Groupon I was sold 4 x non working vouchers, I am out of pocket and neither Photobook not Groupon have any solution, other than we will 'look into it', Photobook won't respond at all. I will not be purchasing from Groupon or Photobook again. Then Groupon has the hyde to send me an email saying I'm glad I enjoyed my experience, what a joke!
They don't protect your personal information.
Despite Photobook Australia claiming they deleted my account in September 2019 and that I had been removed from all mailing lists in October 2019, in October and November 2020 I started to get marketing emails AGAIN from Photobook Australia.
Despite trying to unsubscribe when I first got the emails on 16 October and 7 November, I kept getting marketing emails (latest one yesterday)
Don't even think about giving any personal information to these guys, they will mishandle it.
- Verified customer
Great quality and fast delivery!
I’ve been a customer for just over two years now and received my latest order and it’s fantastic - thank you! Shipping is usually quite fast and this time was no exception. The customer service team in Melbourne has been very helpful and able to resolve my queries over the phone. In the past I have ordered the hard cover image wraparound books and soft cover books but have recently started trying the mugs and puzzles. Highly recommended, especially the puzzles, going to be making more of these as Christmas presents!
Confusing postage costs with vouchers - buyers beware!
Buyers beware - do your research on postage costs - and understand that you cannot use multiple vouchers when you have an item with a quantity greater than one.
Prior to buying any vouchers I did a test and added a 12x12 canvas to my cart with a multiplier of 6. This automatically qualified for free shipping as the total was more than $160. Unfortunately having purchased the vouchers on sale, I learnt that you can only add one voucher per product (not quantity), which has left me with an additional charge of $52.95.
I sought clarification t...hrough the support email address, and received mixed / confusing information. Since posting my initial review on here a support person has reached out and attempted to clarify some of the points - and to their credit have been extremely responsive. However my initial thoughts have not changed. When placing an order for a single canvas to be printed 6 times...it qualifies for free shipping, however only 1 voucher can be used so you end up having to pay for an additional 5 canvas prints. Instead, you need to create individual orders and apply the voucher 6 times. That is how they get you...now you're paying delivery on each item as individually they won't ever reach the free shipping threshold. They/the courier are posting the same number of exactly the same items, in one scenario - the shipping is free, in the other, its $52.95. The response from the Photobook Australia was that they couldn't run a business selling canvas' for $12.95 each and not being able to charge for shipping, and that they're incurring a higher shipping cost than what they're passing on (which may be true). That being said, the $12.95 canvas turns out to be $26.90. Shop around, currently BigW have the same canvas on sale for $19 and can be picked up for free from your local store (so while $19 is more than the $12.95...once you take into account the postage cost you are better off financially getting it from the BigW store). Sorry Photobook Australia...I won't be coming back again...but thanks for telling me about the BigW sale! I have been asked by the company to remove some statements from this review, which given their responsiveness and willingness to provide further information I have done so.
This is the first time I used Photobook Australia recommended to me by a friend who has been using it for a while. I created a photobook of over 150 pages for our European Trip last year and it just arrived today and looks beautiful. Once getting a hang of the online editor I found the whole process easy and simple to use. Once ordered it only took a couple of weeks to arrive even with all the COVID delays currently. I'm super impressed and now looking forward to starting my next project! Thanks so much!
Would not recommend
I ordered a baby onesie with a personal print on it. The website said guaranteed 7 day shipping, which was quite pricey by the way! By tracking the order I could see that the onesie was ready to be shipped within a couple of days so seemed on track but then they took about 3 weeks to actually decide to ship it to me! Ended up being around a month of waiting for a product which ended up having very poor quality print. Very disappointed with my purchase. Definitely would not choose to go with Photobook Australia again.
I downloaded the offline software to make a photobook, and really enjoyed the program...until it came to uploading it to order it. I experienced glitches adding items 2 items the cart and several phone calls later had to purchase the 2 projects separately (calendar and photobook). The shipping is WAY overpriced, it cost more to ship the calendars than it cost to buy the voucher to make them. Though shipping was prompt.
Beware of the quick expiry date of the vouchers too! I nearly didn't make the deadline and it made the whole process stressful!...
Photobook's Despatch Company
My books have been in transit for ten days. The last seven days the books have been sat in one place somewhere between Sydney and Melbourne distribution centres - must be on the border. I wrote to "Aramex" and of course you get a standard reply which is of no use to anyone. Certainly, unable to track via Photobook's tracking system as that doesn't work. My order still shows as not having even been printed but I know it has. Photobook you need to get your application/program working properly and change your delivery provider. DHL did a wonderful job but Aramex is definitely not worth working with.
Impeccable quality and user friendly website
I'm actually blown away by the quality of my photobook!!! It cost $100 odd, it was worth every penny, (tried many others that weren't), the delivery was super quick and the quality..wow!!! can't recommend highly enough. Will definitely use again
- Verified customer
Avoid these people
If you are looking for a reliable and value for money supplier then I would suggest you buy from elsewhere. I paid $40 for expedited service (3 days apparently) and it actually took 14! Product came from Malaysia, to Singapore then Hong Kong before finally arriving in Sydney. No meaningful help at all from 'customer services'. Avoid this company and save your money.
Great service, excellent value
Worked on 2 travel photobooks, my first time with Photobooks.Received great assistance to better understand the model, menu etc.
First book lacked the vibrancy I expected. After reviewing pics of the images, I was advised I needed to calibrate my monitor / adjust settings on my PC to ensure more accurate colour re-production. I was also offered a free reprint if I wanted to adjust the pics in tbe book. I re-calibrated my monitor and hey presto - replacement is great. The second book is also fantastic using the lay flat type book, which I ...will now use for all my travel books. I have since purchased another 3 book vouchers to cover more of my travels over the past few years. Withe the corona virus bringing international travel to a standstill, the travel books are a great reminder of past adventures. And what better way to use time while we are social distancing. Many thanks
Excellent customer service
Ordered two 12x12 canvas air prints, they arrived with what looked like water damage, I contacted Photobook Aus with pictures, they got back to me promptly and re sent the canvas prints for free, this time they arrived in excellent condition. Super happy with their service and solving my issue promptly, and very happy with what arrived the 2nd time. Have used them before and will continue to. (Picture is the replacement ones)
Good product for the price but not my preferred
I purchased a 2-book Photobook voucher for $38.95, which gave me 2 codes for the discount. The website was easy to use and I had no difficulty creating my product.
The issues came when I was trying to use the voucher - I could only apply one code at a time. I contacted Photobook via webchat on May 15th about the issue. Given that they usually didn't respond for 2 days each time, and I wasn't given all the info I needed each time, the issue with the voucher wasn't resolved until May 27th. Then I was very annoyed to find I was charged separ...
Seemed liked a good deal until you add on the shipping cost ! Don't do it! After pain staking process of terrible app finally got to check out and boom shipping more than the prints! Save yourself time and avoid this site!
Very slow to arrive, average product
I ordered a photo puzzle for a gift. After 2 weeks, I followed up to see where it was. I was told that the item I ordered had a supply issue and that I could order an alternate product. The alternate product ended up being exactly what I had ordered in the first place and the short supply item was a completely different item! In all, took 4 weeks to arrive and I missed being able to give it as the intended gift. Quality of the cardboard puzzle is ok - average I would say. I was surprised to see that it came on its own , only in a plastic bag. I...assumed it would come in a box and perhaps have a photo image of the puzzle on the outside so you could look at what you were trying to make - as puzzles always are when you buy them. I would not order this product again.
Questions & Answers
Are there Christmas themed backgrounds and also birthday themed backgrounds?
Photobook AustraliaPhotobook Australia
Our Online Designer has a vast variety of backgrounds including birthday, baby, Christmas, and wedding themes. I suggest starting a Blank book to view the range.
Feel free to contact our Customer Support at firstname.lastname@example.org for any assistance.
I have created a photobook using Photobook Designer but when I select Order, I just get an Error message.
I have been using this software for years and have never encountered this problem before. Have searched online help and sent an email to the support centre but so far no help;
I am hoping someone on this site an help me.
Photobook AustraliaPhotobook Australia
Thank you for your enquiry. Please note our Support Office is open business days and hours Monday to Friday. The Support Team can be reached either via email at email@example.com, on phone 03 9998 0410 or via the 24/7 Online Chat.
If you like to provide your Ticket number, I can review the status of your enquiry.
I like in the UK and would like to make up a photobook for my daughter in Australia. Is this possible?
Photobook AustraliaPhotobook Australia
We would love to assist you with this Photobook for your daughter.
Please email our Support team on support-au@photobookworldwide. Our Support team will assist you in completing this project.
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