Reviewer Photos & Videos
- Verified customer
Avoid these people
If you are looking for a reliable and value for money supplier then I would suggest you buy from elsewhere. I paid $40 for expedited service (3 days apparently) and it actually took 14! Product came from Malaysia, to Singapore then Hong Kong before finally arriving in Sydney. No meaningful help at all from 'customer services'. Avoid this company and save your money.
Great service, excellent value
Worked on 2 travel photobooks, my first time with Photobooks.Received great assistance to better understand the model, menu etc.
First book lacked the vibrancy I expected. After reviewing pics of the images, I was advised I needed to calibrate my monitor / adjust settings on my PC to ensure more accurate colour re-production. I was also offered a free reprint if I wanted to adjust the pics in tbe book. I re-calibrated my monitor and hey presto - replacement is great. The second book is also fantastic using the lay flat type book, which I ...will now use for all my travel books. I have since purchased another 3 book vouchers to cover more of my travels over the past few years. Withe the corona virus bringing international travel to a standstill, the travel books are a great reminder of past adventures. And what better way to use time while we are social distancing. Many thanks
Excellent customer service
Ordered two 12x12 canvas air prints, they arrived with what looked like water damage, I contacted Photobook Aus with pictures, they got back to me promptly and re sent the canvas prints for free, this time they arrived in excellent condition. Super happy with their service and solving my issue promptly, and very happy with what arrived the 2nd time. Have used them before and will continue to. (Picture is the replacement ones)
Good product for the price but not my preferred
I purchased a 2-book Photobook voucher for $38.95, which gave me 2 codes for the discount. The website was easy to use and I had no difficulty creating my product.
The issues came when I was trying to use the voucher - I could only apply one code at a time. I contacted Photobook via webchat on May 15th about the issue. Given that they usually didn't respond for 2 days each time, and I wasn't given all the info I needed each time, the issue with the voucher wasn't resolved until May 27th. Then I was very annoyed to find I was charged separ...
Very slow to arrive, average product
I ordered a photo puzzle for a gift. After 2 weeks, I followed up to see where it was. I was told that the item I ordered had a supply issue and that I could order an alternate product. The alternate product ended up being exactly what I had ordered in the first place and the short supply item was a completely different item! In all, took 4 weeks to arrive and I missed being able to give it as the intended gift. Quality of the cardboard puzzle is ok - average I would say. I was surprised to see that it came on its own , only in a plastic bag. I...assumed it would come in a box and perhaps have a photo image of the puzzle on the outside so you could look at what you were trying to make - as puzzles always are when you buy them. I would not order this product again.
Great Product - Exceptional Customer Service
I have now done 8 Photobooks in the last 18 months and would certainly recommend Photobook Australia for their exceptional product and easy to use on-line software, and above all their fantastic customer service. I have done a couple of different book lay outs but my favourite book is the Premium Layflat Binding where the Images flow across the pages and lay flat to give you a seamless, uninterrupted view of your photographs.
May last book was a 40 page Layflat Photobook and was a tremendous hit and a complete surprise for the Birthday Lady o...n her 60th Birthday, which arrived on time before her birthday despite not being able to share her milestone with her extended family due to Covid-19 she was absolutely thrilled with the book quality and the picture memories in this Photobook. Thank you - Photobook Australia
My Albums are perfect
I’ve made quite a few albums in Photobook. They’ve all been excellent quality and I’ve had no issues in downloading photos and putting messages onto the pages. The layouts have been easy to work with also.
The photo tiles even easier.
Love my Photobooks & Canvases
I have always been very happy with my Photobooks & Canvases. I am a regular user, always prepaid Vouchers & find navigating the system fine. Over time I have found the system has got easier. I have required support & found the staff by phone or email very helpful. The finished product is always fantastic. I am also happy with the delivery service. Thank you Photobook.
Not user friendly
The templates for the photobooks are so hard to use. I have spent hours trying to fit and resize and shuffle photos. Also cant upload from Dropbox. Customer service would not budge on extension to voucher either which was a shame. I had paid in advance, I would have like to have been given a chance to get some customer service and get the product finished.
Worst Photo service online.
I have basically given up trying to use this site. I have said good bye to the hours of work I put in to making my photo products and goodbye to the prepaid groupon vouchers I bought. Site is difficult to navigate, continuously drops out, doesn't respond, restarts, loses all your work. Jumps from page to page. Hard to understand instructions, I've had it. Feel like firing the computer across the room and this is my 6th attempt.
- Verified customer
Some issues and customer service fixed it
Used other suppliers before and not quite happy with the quality and the online design process weren't impressive.
Few years ago found photobook Australia and then keep using it. The images quality is good and price is reasonable. Had a mistake on ordering this time and happy with its solved.
A great product
I’ve made several photo books now and have been thrilled with the result and they’re produced promptly. I received good advice and service for the only one which seemed to be printed a little too dark and the amended one is perfect.
Questions & Answers
I had many partly finished photobooks, made quote a long time ago, they are no longer in my projects.
Photobook AustraliaPhotobook Australia
Please contact our support on 03 9887 6338 and they can go through your details, and assist you with your enquiry.
Alternatively you can reach our Online 24/7 chat.
Hi there, I bought a Groupon voucher which is not redeemable through the instructions on the voucher. Could somebody post the instructions on how to do this, as when I went through the process of adding the exact order I paid for (image wrapped hard cover 40 pg photobook), I still had to pay extra (without any shipping costs applied). Thanks for the help
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