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1 photo
Photobook Australia
3.7 from 182 reviews

Reviews

Review distribution

5 star
102
4 star
19
3 star
11
2 star
11
1 star
39

Emme

EmmeSydney

  • 27 reviews
  • 27 likes
  • Verified customer

They deleted my project so I asked them to close my account, but still getting emails! Useless customer service

published
Return Claim MadeNo

Renata T.

Renata T.Sydney, NSW

Photo booklet

published

Recently, I ordered photo booklet for my daughter’s birthday. Not only it exceeded my expectations as for quality but it came on time which was very crucial for me. It wasn’t my first buy but every single time I was very happy with the quality of my ordered products, with the communication with the company and their professionalism with handling my special requests. Very much appreciated and recommended
Renata

Product Quality
Shipping
Return Claim MadeNo

Alan - Sydney

Alan - SydneySydney, NSW

  • 2 reviews
  • 1 like

when is canvas not canvas?

published

apparently the default option for canvas prints is ... wait for it ...cardboard (without ANY explanation). If you complain they say you had the option to upgrade but if you have come in on their "canvas print" route why would you think something else is the default

Product Quality
Return Claim MadeNo
Can S

Can S

  • 6 reviews

Great for photo gifts

published

I had a bulk order of magnets made for Father's Day, 3 different photos and they look great. Great work, lots of happy kids giving gifts to dads. Thanks Photobook Shop.

Product Quality
Return Claim MadeNo

MAS

MASSydney, NSW

Exorbitant shipping costs!!!!

published

I brought a voucher for some canvas's and photo books while there was a sale on. The books themselves were great quality, the canvas's average but the shipping was outrageously overpriced. I will not be using Photobook Australia again as the shipping is a complete rip off!!!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook A.Photobook Australia

annoyed

annoyed

  • 3 reviews
  • 1 like

Sneaky price upgrades

published

Bought a vchr for a desk calendar for 6.95 when i processed the order i was charged an additional 3.95. Apparently the paper was upgraded somehow. Which was not stated in the order or receipt. I was told i was not able to cancel the order even though it was a few minutes after placing it.

Return Claim MadeNo
1 comment
Photobook Australia
Photobook A.Photobook Australia

Leonie

LeonieCentral Highlands and Goldfields, VIC

Great Products, Excellent Service

published
Product Quality
Shipping
Return Claim MadeYes
1 comment
Photobook Australia
Photobook A.Photobook Australia

Hi Leonie, thank you for your feedback! Good to hear you are happy with the product quality and service, cheers!


Vouchers are a rip off

published
Product Quality
Return Claim MadeNo
1 comment
Photobook Australia
Photobook A.Photobook Australia

Natasha K.

Natasha K.South East Queensland, QLD

  • 2 reviews
  • 1 like

Poor Quality and Customer Service

published

I was very excited to receive my soft cover photobook, but unfortunately it was a huge let down. Ive had soft cover photobooks printed through other suppliers and Photobook Australia just wasn't up to the same standard as others. The quality of the cover was very thin and didn't feel as durable as others I have printed. I also had a dispute with them and the level of customer service was not great at all. In the end Ive been left with a sub standard product and i'm really disappointed with the outcome. Not to worry there's other companies out there that actually provide better quality, service and price, so thats where i'm headed.

Product Quality
Shipping
Return Claim MadeNo
2 comments
Photobook Australia
Photobook A.Photobook Australia
Natasha K.
Natasha K.

There were many issues with the product that I was sent and I made you well aware of all of them.

Amazing wedding photo album!

published

Just received my wedding photo album. The quality of the deluxe photobooks is amazing, particularly the leather cover and the 400gsm paper. I did not need to upgrade to better photo paper and was very impressed by the high quality of the standard option. The round the clock customer service via chat was very helpful and shipping was fast.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook A.Photobook Australia

Hi there, thank you very much for your feedback, much appreciated!


Peter James

Peter JamesGreater Melbourne (Outer), VIC

Fast. Accurate. Sharp and Supportive.

published

Tried Photobooks for the first time about two months ago and was surprised at the quality of prints I had Printed. Even with a couple of defects the service team stepped up and solved the problems without fuss or hesitation. To get my framed prints and mid to high end albums turned around in under 7 days, delivered to my door is exactly what I needed from a print specialist.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook A.Photobook Australia

Hi Peter, thank you for your feedback, much appreciated! We're delighted that you're happy with the quality and glad to hear that our team was able to resolve any issues you had, cheers!


Moira M

Moira MMetropolitan Adelaide, SA

Perfect ever time - love receiving my completed Photobooks

published

I have produced about 50 Photobooks, notebooks and calendars over many years and every one has been perfect quality. I do use medium to high resolution photos. Delivery has always occurred within the stated time, with regular updates on its progress and a text on the day it is due to be delivered. I have had occasion to email and ring the support team and they have always gone above and beyond to help me. The ladies I have spoken with are professional, friendly and a delight to deal with. My friend has now swapped to Photobook as she was paying much for a similar product and the books fell apart quite quickly. Voucher specials are awesome!

Return Claim MadeNo
1 comment
Photobook Australia
Photobook A.Photobook Australia

Hi Moira, thank you so much for your feedback and glad to hear you are happy with our products. Your message has been shared with the team as well and they appreciate your kind words, cheers! :)


Nat S

Nat SSydney Surrounds, NSW

  • Verified customer

Terrible quality and they do not refund, so pay with paypal for security

published
Product Quality
Return Claim MadeNo
1 comment
Photobook Australia
Photobook A.Photobook Australia

Hi Nat, very sorry to hear about your experience. This is definitely not the standard of quality and service that you should be receiving. This has been escalated and one of our representatives will be contacting you shortly, thank you.


Archie1234

Archie1234Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Great Quality and Service

published

I've just completed my 4th photo book with Photobook Australia and couldn't be happier. You get good, old fashioned service with this company. A person on the other end of the phone and even a shop front. Perfect. The photo book itself is excellent quality (pay a few extra dollars for their photo luster paper).

I'll always us this company. What's not to love??!!!!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook A.Photobook Australia

Hi Archie, thank you for your feedback, much appreciated! We're happy to hear you're happy with the books and service. Cheers!


Margie G

Margie GSouth East Queensland, QLD

Poor quality products

published

I purchased a clock which stopped working after only 6 months. Photobook do not stand behind their products which are clearly poor quality as they have told me they will only assist up to 30 days from the date of purchase. I won't be purchasing again.

Product Quality
Return Claim MadeNo
2 comments
Photobook Australia
Photobook A.Photobook Australia
Margie G
Margie G

Hello
The order number is PB03132103 and the purchase date was 5 September 2018.
Thank you
Margie

JFK01

JFK01South East Queensland, QLD

  • 3 reviews
  • 3 likes
  • Verified customer

Great quality product and very efficient delivery time

published

After a not so good delivery experience with a book last year I was very pleased with the service from Photobook Australia a few weeks ago. The quality of the book was excellent and I needed it in a hurry so paid for the express delivery. Sure enough this time frame was honoured and I received it 5 days after my order was placed. I am pleased also with the voucher offers Photobook Australia provides which makes the books affordable compared to others on the market. I have used the chat help a couple of times as well and have always had my questions answered.

Product Quality
Return Claim MadeNo
1 comment
Photobook Australia
Photobook A.Photobook Australia

Hi there, thank you for your feedback! Glad to hear that you were happy with the album and delivery timeframe. If we can further assist, please feel free to call us on (03) 9887 6338, cheers!


HansJuergen

HansJuergenHunter Region, NSW

  • 2 reviews
  • 4 likes

Text and photos too dark,Delivery super quick

published
Return Claim MadeNo
1 comment
Photobook Australia
Photobook A.Photobook Australia

Hi Hans, thank you for your feedback and sorry to hear that the most recent album is not up to standard. One of our agents is currently reviewing the files and will be in touch soon, thank you.


Lillady

LilladyPerth

  • 2 reviews
  • 2 likes

Super quick delivery and excellent customer service

published
Product Quality
Shipping
1 comment
Photobook Australia
Photobook A.Photobook Australia

Hi there, thank you for your feedback and ongoing support, it is much appreciated! We're so happy to hear the team has been able to assist and deliver fantastic products, cheers!


Sarah

SarahAdelaide

  • 4 reviews
  • 1 like

Very Happy, but I was realistic

published
1 comment
Photobook Australia
Photobook A.Photobook Australia

Hi Sarah, thank you for writing us some feedback. We are constantly looking at ways to improve our service and processes. We'll look at the real time web updates and will be able to make improvements there, cheers!


Very slow

published

I uploaded my 2 for 1 book on December 11 with a quote of 4 to 14 days for production thinking I had a chance of getting them for Christmas. When Christmas came and went I assumed production would stop for a week but then I saw the printing is done in Malaysia where Christmas wouldn't be a big deal. So "in production" has now been for 19 days. At this rate, my one and only time. Big W photos keep within their time quotes

2 comments
Photobook Australia
Photobook A.Photobook Australia
safitz
safitz

Article arrived about week later. The quality of he books were first class. Very pleased with the final product


Page 1 of 10

Questions & Answers

Katherine

Katherineasked

I have finished my book ,but an unable to place order as a message comes up the 3 photos are missing I have tried to find these, even having deleted every photo on the pages but the messages still say that they are missing, how do I fix this, its very frustrating and been trying for 2 days, I did speak with a lady on the phone but what she told how to find these what she said to follow I can't as the update doesn't come up on my laptop.

1 answer
Can S
Can S

When this happened to me, I deleted the photos in questions and then uploaded them again from scratch (you delete photos by going into Easy Editing). I waited until all the photos were fully uploaded again before I tried to insert any. Give that a go, it worked for me.


claire v.

claire v.asked

how do you transfer files from one computer to another

No answers

Pebble

Pebbleasked

I have used Photobook Designer on my Mac for many years to create albums. The latest version seems to be 2017.2.1. Is there a 64-bit update on the way?

1 answer
Alan - Sydney
Alan - Sydney

just use a usb stick of the appropriate size.


Get an answer from our members and Photobook Australia representatives

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