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Photobook Australia
3.7 from 209 reviews

Reviews

3.7

209 reviews
5
(118)
4
(21)
3
(12)
2
(14)
1
(44)
  • Product Quality
    4.0 (34)
  • Return Claim MadeYes (3) · No (36)
  • Shipping
    3.8 (25)
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Jen

Jen

  • 2 reviews

Tamar Valley Calendar

published

Yesterday we received our 2021 calendars. This is the 3rd year we have used Photobook and we keep coming back for the premier quality product and great service that we receive each year.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Dear Jen,
Thank you for your valuable feedback. We appreciate your continued support and look forward to assisting you with your 2022 and subsequent calendars.
Best Wishes
Photobook Australia

  • Verified customer

Avoid these people

published

If you are looking for a reliable and value for money supplier then I would suggest you buy from elsewhere. I paid $40 for expedited service (3 days apparently) and it actually took 14! Product came from Malaysia, to Singapore then Hong Kong before finally arriving in Sydney. No meaningful help at all from 'customer services'. Avoid this company and save your money.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia
Daniel K

Daniel KGreater Melbourne (Metropolitan), VIC

Outstanding customer service

published

Stephanie @ Photobook Australia was incredibly helpful, friendly, and a delight to deal with. She helped us through the online ordering process and made it as easy as possible. Thanks Stephanie!!!

Product Quality
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Dear Daniel,
Thank you for your feedback about the service and online ordering system.
We look forward to assisting you with your future projects.
Photobook Australia

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Great service, excellent value

published
Product Quality
Shipping
Return Claim MadeYes
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Hi Steve,
Thank you for your feedback about your experiences with the Photobook Program and Product. We look forward to assisting you with your future Travel Holidays.
Best Wishes
Photobook Australia

Alexandra

AlexandraQueensland

Excellent customer service

published

Ordered two 12x12 canvas air prints, they arrived with what looked like water damage, I contacted Photobook Aus with pictures, they got back to me promptly and re sent the canvas prints for free, this time they arrived in excellent condition. Super happy with their service and solving my issue promptly, and very happy with what arrived the 2nd time. Have used them before and will continue to. (Picture is the replacement ones)

Product Quality
Shipping
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia
Rochelle W

Rochelle WAdelaide

  • 8 reviews

Good product for the price but not my preferred

published
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia
Karen

KarenSouth East Queensland, QLD

Deceptive

published

Seemed liked a good deal until you add on the shipping cost ! Don't do it! After pain staking process of terrible app finally got to check out and boom shipping more than the prints! Save yourself time and avoid this site!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Good services

published

Excellent customers services and great quality products with a Fast turn over. I have used it mainly for photos albums. I tired the puzzle once but it wasn’t a great quality.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia
Julie10

Julie10South East Queensland, QLD

  • 13 reviews
  • 4 likes

Very slow to arrive, average product

published
Product Quality
Shipping
Return Claim MadeNo
3 comments
Photobook Australia
Photobook AustraliaPhotobook Australia
Julie10
Julie10

I did not receive an email advising of any delay. Seeing as you seem to think you know who I am, then wouldn't great customer service be to get in touch with me directly and arrange the missing print to be sent to me without delay??

Photobook Australia
Photobook AustraliaPhotobook Australia
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CLD

CLDGreater Melbourne (Metropolitan), VIC

Shipping options are ridiculous

published

Spent ages making an order for photo magnets, only to find that the only options for shipping are express at a cost of almost $45.00 which is nonsense. Will not be ordering.

Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Exceeded my expectations in the nicest possible way

published

Hi I received my p.book and am delighted with it thanks for extensions and invaluable help from Stephanie (Melbourne) as i found and learned my way through the process. Excellent Service Marie O'Neill

Return Claim MadeNo
2 comments
Photobook Australia
Photobook AustraliaPhotobook Australia
Marie O.
Marie O.

Thanks will be ordering another soon regards Marie

John W.

John W.Greater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like

Great Product and great service

published

Been using Photo books Australia for about six years and delighted with the product, software so easy to use and when I have had a issue I contact them and get immediate help. Coupons offer a great saving

Product Quality
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Dear John,
Thank you for your continued support over the past 6 years. We look forward to printing your treasured moments for years to come.
Photobook Australia

David H.

David H.South East Queensland, QLD

  • 2 reviews

Great Product - Exceptional Customer Service

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Dear David,
We are so glad that you are enjoying the overall fun of creating and designing your albums with Photobook Australia. I am sure your family and friends will enjoy looking through these books for many years to come.
Photobook Australia

Mattie

MattieGreater Melbourne (Outer), VIC

  • 3 reviews
  • 4 likes

My Albums are perfect

published

I’ve made quite a few albums in Photobook. They’ve all been excellent quality and I’ve had no issues in downloading photos and putting messages onto the pages. The layouts have been easy to work with also.
The photo tiles even easier.

Product Quality
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Dear Mattie,
Thank you for your feedback about the quality and Program at Photobook Australia.
We look forward to printing out more of your Home Decor and Photobook Albums
Photobook Australia

Traveller

TravellerMid North Coast, NSW

Love my Photobooks & Canvases

published

I have always been very happy with my Photobooks & Canvases. I am a regular user, always prepaid Vouchers & find navigating the system fine. Over time I have found the system has got easier. I have required support & found the staff by phone or email very helpful. The finished product is always fantastic. I am also happy with the delivery service. Thank you Photobook.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia
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Beautiful Photobook

published

Order a 21 photos mini book and it is amazing,paper quality was so good and the color on photos looks so cool comes with a hard cover ...... .loved it ..thanks Photobook.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Hi Sonia,
Thank you for your feedback. We are pleased that you are happy with the end result of your Simple Book. I look forward to assisting you with your future books.

Kate

KateGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Not user friendly

published

The templates for the photobooks are so hard to use. I have spent hours trying to fit and resize and shuffle photos. Also cant upload from Dropbox. Customer service would not budge on extension to voucher either which was a shame. I had paid in advance, I would have like to have been given a chance to get some customer service and get the product finished.

3 comments
Photobook Australia
Photobook AustraliaPhotobook Australia
Kate
Kate

Vouchers can only be extended 7 days prior to expiry. Customer support never responded to any of my emails

Photobook Australia
Photobook AustraliaPhotobook Australia
LAnne

LAnnePerth

  • 2 reviews
  • 1 like

Worst Photo service online.

published

I have basically given up trying to use this site. I have said good bye to the hours of work I put in to making my photo products and goodbye to the prepaid groupon vouchers I bought. Site is difficult to navigate, continuously drops out, doesn't respond, restarts, loses all your work. Jumps from page to page. Hard to understand instructions, I've had it. Feel like firing the computer across the room and this is my 6th attempt.

1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia
Yvonne

YvonneSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Some issues and customer service fixed it

published

Used other suppliers before and not quite happy with the quality and the online design process weren't impressive.

Few years ago found photobook Australia and then keep using it. The images quality is good and price is reasonable. Had a mistake on ordering this time and happy with its solved.

Product Quality
Shipping
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Hi Yvonne,
I am so glad that we were able resolve the issue you had with your voucher and redemption. We look forward to assisting you in the future with your subsequent orders.

A great product

published

I’ve made several photo books now and have been thrilled with the result and they’re produced promptly. I received good advice and service for the only one which seemed to be printed a little too dark and the amended one is perfect.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Photobook Australia
Photobook AustraliaPhotobook Australia

Hi Jane, thank you so much for your feedback glad to hear you hard happy with the books, cheers!

Page 1 of 11

Questions & Answers

Diane K.

Diane K.asked

I had many partly finished photobooks, made quote a long time ago, they are no longer in my projects.

1 answer
Photobook Australia
Photobook AustraliaPhotobook Australia

Dear Diane,
Please contact our support on 03 9887 6338 and they can go through your details, and assist you with your enquiry.
Alternatively you can reach our Online 24/7 chat.
Thank you
Photobook Australia

Zahli

Zahliasked

Has anyone brought a shot glass from this website? If so what was the quality like?

No answers
Isobel C

Isobel Casked

Hi there, I bought a Groupon voucher which is not redeemable through the instructions on the voucher. Could somebody post the instructions on how to do this, as when I went through the process of adding the exact order I paid for (image wrapped hard cover 40 pg photobook), I still had to pay extra (without any shipping costs applied). Thanks for the help

No answers

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