- Verified customer
They deleted my project so I asked them to close my account, but still getting emails! Useless customer service
I ordered coasters from last year. Quality was great and they arrived on time.
I decided to re-order them months later, but could no longer find my project. Turns out they had deleted ALL previous projects. Since the site was now useless for me, I asked them to delete my account.
Despite them saying they'd deleted my account, I continued to get emails. I contacted them to ask why I was still getting emails. Unfortunately, this question was too much for their staff to understand.
I was told to clear my browser cache (huh?) and asked what acco...unt I was referring to, despite including that info in my previous message. I was then told my account was closed so they could no longer help me. So I'm still getting emails from Photobook Australia despite closing my account, and nobody wants to investigate why I'm still getting emails. I suggest staying away unless you want to deal with the headache that is their customer service if things go wrong.
Recently, I ordered photo booklet for my daughter’s birthday. Not only it exceeded my expectations as for quality but it came on time which was very crucial for me. It wasn’t my first buy but every single time I was very happy with the quality of my ordered products, with the communication with the company and their professionalism with handling my special requests. Very much appreciated and recommended
when is canvas not canvas?
apparently the default option for canvas prints is ... wait for it ...cardboard (without ANY explanation). If you complain they say you had the option to upgrade but if you have come in on their "canvas print" route why would you think something else is the default
Exorbitant shipping costs!!!!
I brought a voucher for some canvas's and photo books while there was a sale on. The books themselves were great quality, the canvas's average but the shipping was outrageously overpriced. I will not be using Photobook Australia again as the shipping is a complete rip off!!!
Sneaky price upgrades
Bought a vchr for a desk calendar for 6.95 when i processed the order i was charged an additional 3.95. Apparently the paper was upgraded somehow. Which was not stated in the order or receipt. I was told i was not able to cancel the order even though it was a few minutes after placing it.
Great Products, Excellent Service
I have used Photobook Australia to make three photobooks, five canvas air prints and several smaller homeware items over the past two or three years. Their products have all been of great quality, and if you purchase a voucher when there is a sale, the value is amazing.
I expect the print quality from a professional lab would be higher, but the pricing would be MUCH higher. Give these guys a go. For great quality printing for most people you won't be disappointed.
My last order was a large canvas air photo, and it sustained some damage in tran...
Vouchers are a rip off
I purchased a voucher for $29.95 for a 40pg 11" x 11" hardcover book. When I created the book and placed the order it automatically charged an additional $14.95 for the lustre paper. It had an option to change the paper to a Matt which indicted that it was a zero cost but the $14.95 remained, no matter what type of paper I choose, the $14.95 stayed. Plus the cost of shipping is $14.95 . The total for the book is now $29.95 + $29.90 = $59.85 . This is the standard price of getting a 12" x 12" book printed by Harvey Norman or Shutterfly. ...Harvey Norman has FREE pick up at store options, saving delivery costs. It is not discounted or a bargain if its the same as normal pricing from other suppliers. The book arrived bent as it was not in a box. I managed to get it to straighten under some heavy books after a couple days. Im happy with the printing quality and the binding is ok. I was disappointed that I could not put a title on the spine of the book. I did love the 11" x 11" size but as I print approx 10-20 books a year, I don't think I will be using Photobook Australia again.
Poor Quality and Customer Service
I was very excited to receive my soft cover photobook, but unfortunately it was a huge let down. Ive had soft cover photobooks printed through other suppliers and Photobook Australia just wasn't up to the same standard as others. The quality of the cover was very thin and didn't feel as durable as others I have printed. I also had a dispute with them and the level of customer service was not great at all. In the end Ive been left with a sub standard product and i'm really disappointed with the outcome. Not to worry there's other companies out there that actually provide better quality, service and price, so thats where i'm headed.
Amazing wedding photo album!
Just received my wedding photo album. The quality of the deluxe photobooks is amazing, particularly the leather cover and the 400gsm paper. I did not need to upgrade to better photo paper and was very impressed by the high quality of the standard option. The round the clock customer service via chat was very helpful and shipping was fast.
Fast. Accurate. Sharp and Supportive.
Tried Photobooks for the first time about two months ago and was surprised at the quality of prints I had Printed. Even with a couple of defects the service team stepped up and solved the problems without fuss or hesitation. To get my framed prints and mid to high end albums turned around in under 7 days, delivered to my door is exactly what I needed from a print specialist.
Perfect ever time - love receiving my completed Photobooks
I have produced about 50 Photobooks, notebooks and calendars over many years and every one has been perfect quality. I do use medium to high resolution photos. Delivery has always occurred within the stated time, with regular updates on its progress and a text on the day it is due to be delivered. I have had occasion to email and ring the support team and they have always gone above and beyond to help me. The ladies I have spoken with are professional, friendly and a delight to deal with. My friend has now swapped to Photobook as she was paying much for a similar product and the books fell apart quite quickly. Voucher specials are awesome!
- Verified customer
Terrible quality and they do not refund, so pay with paypal for security
2 orders, 3 books all low quality not worth the price, Zno are luxurious compared to them.
They wont refund me so i have to go through paypal. Terrible company to deal with. Absolutely every book i received was defect, the pages were bendy, the images were lacking in vibrancy and sharpness and for 3 hours i went back and forth with [name removed], taking photos and providing proof and nothing after 3 hours, he would not refund my money!!! they just wanted to send me out the same rubbish books. with same low quality and refused to refund the de...
Great Quality and Service
I've just completed my 4th photo book with Photobook Australia and couldn't be happier. You get good, old fashioned service with this company. A person on the other end of the phone and even a shop front. Perfect. The photo book itself is excellent quality (pay a few extra dollars for their photo luster paper).
I'll always us this company. What's not to love??!!!!
Poor quality products
I purchased a clock which stopped working after only 6 months. Photobook do not stand behind their products which are clearly poor quality as they have told me they will only assist up to 30 days from the date of purchase. I won't be purchasing again.
- Verified customer
Great quality product and very efficient delivery time
After a not so good delivery experience with a book last year I was very pleased with the service from Photobook Australia a few weeks ago. The quality of the book was excellent and I needed it in a hurry so paid for the express delivery. Sure enough this time frame was honoured and I received it 5 days after my order was placed. I am pleased also with the voucher offers Photobook Australia provides which makes the books affordable compared to others on the market. I have used the chat help a couple of times as well and have always had my questions answered.
Text and photos too dark,Delivery super quick
Have recently placed a series of photobook orders with Photobook Australia.
The deliveries have been super quick.
The last delivery ID 4279667 did not live up to the colour quality which I am used to from Photobook Australia.
The format has always been similar in photos and texts so that a comparison can readily be made.
This time the photos are 3-4 times darker and the blue texts are almost black.The brown tones also tend towards black.
What a pity. This time I am not totally satisfied.
March 12th 2019 Update: After sales service
Super quick delivery and excellent customer service
I have been using Photobook Australia for about 2.5 years after switching from a different company. Since then I have purchased over 30 photobooks and some other products from the website. Photobook Australia is consistently customer focussed, always ready and willing to help me with all my enquiries and quick to respond to any issues. My online orders arrive unbelievably quickly and the staff are extremely patient and always polite when I need assistance using the Photobook Designer programme or more recently, their own website design progr...amme. I usually choose to upgrade the paper for all the photobooks (for gifts) and have not been disappointed. Thank you, Photobook Australia, for your excellent customer service and quick delivery of beautiful photobooks! Lai
Very Happy, but I was realistic
I decided to order early as I had a hard deadline for when I needed my books, so I ordered in December for needing them at the end of January. It seemed like the website had my orders stuck 'in production' for weeks (I had purposely missed the Christmas cut-off by a day as my order wasn't really priority), then finally I get the email it has been shipped. Super surprise! it was at my door within 16 hours of getting the email! so either they didn't update their website when my books were complete or I got upgraded to the best shipping for free. ...All up, from my upload (after the Christmas Priority deadline) to delivery, my books took 29 days. The software was great and easy to use, though the range of backgrounds was a bit small for my liking. I had issues combining vouchers because I exclusively use the Opera browser, but although their help desk system is a bit confusing I got help quickly and the problem was a simple fix. The quality of my small book is fantastic but the larger book has some graininess where the printers struggled with large areas of blue gradient.
I uploaded my 2 for 1 book on December 11 with a quote of 4 to 14 days for production thinking I had a chance of getting them for Christmas. When Christmas came and went I assumed production would stop for a week but then I saw the printing is done in Malaysia where Christmas wouldn't be a big deal. So "in production" has now been for 19 days. At this rate, my one and only time. Big W photos keep within their time quotes
- ‹ Prev
- Next ›
Questions & Answers
I have finished my book ,but an unable to place order as a message comes up the 3 photos are missing I have tried to find these, even having deleted every photo on the pages but the messages still say that they are missing, how do I fix this, its very frustrating and been trying for 2 days, I did speak with a lady on the phone but what she told how to find these what she said to follow I can't as the update doesn't come up on my laptop.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.