Reviewer Photos & Videos
- Verified customer
Not nice customer service
Used the website to make photobooks for years and also suggest friends. The price is great and the quality is ok. (I have used several websites)
However, not happy with their customer service now.
I made an order few days ago and would like to buy another same voucher 2 days after, but made mistake and realised in 2 hours and I havent used the voucher yet.
Writing to customer service to request change, since they are the same amount and I just done the order, but they said: NO!
Can't see any lose to them, they are the same amount of voucher. Anyway, its my mistake didnt see the name of voucher properly, but its pretty confusing sometime especially its such long title. :(
Exceeded all expectations! Unbelievably quick delivery!
I placed my order on the 18th Dec, the tract record shows that the products were printed and on its way in the same day. I received my goods on the 23th Dec (less than 5 days) even though the products were sent from Malaysia. Photobook PASS is the way to go!
PRINTINGS - The photobook qualities are excellent! The printing colour looks great! Little duller than what you see from the pc as it depends on your pc brightness. So be sure to make it brighter which i did and it looks perfect! Even my son said that the book was the best!!!
No customer service "chats" until offer expired they keep my $18.95
Purchased 6 christmas metal photo hangers.
Options to choose from were 10 metal ornaments or 6 wooden ornaments neither what i purchased so wouldnt accept coupon. Customer service strings it out until offer expires they keep your money for doing absolutely nothing. And had i been able to redeem these postage was $12.95 for an item that would cost $2 maximum to post. I would never buy from or recomend this company. Its just money for nothing and surely against australian consumer law. I want a refund immediately please
.i am not willing to pay for something that because of your faulty offer/website you keep my money
- Verified customer
High Quality Photobook
I just received my first photobook from Photobook Australia. I ordered a premium lay flat hardcover book. The print quality is high on both the cover and internal pages. Some of the formatting isn't perfect, but that has more to do with their online software and some user error. It arrived 4 business days after I ordered which is faster than most items are shipped within Australia. Overall it is a great photobook and I would definitely purchase again.
*EDITED* Poor quality book
I was unhappy with the print quality of the book I received and so I contacted the company asking for compensation.
After back and forth emailing over a couple of weeks, I was asked to send the same email 3 times (with images I took of the photobook I received to prove I was not lying) because apparently they weren't receiving it, I wrote a bad review on their customer service and products.
Since writing that review, I was contacted by a different person from the company and had to, yet again, send images to prove I was not lying. In the end I was given a refund, and even though I think their customer service could be better, at least I was compensated.
I just wish it didn't take 2.5 weeks to sort it all out.
I ordered luggage tags for a sports team which were travelling interstate with identical sports bags. The tags arrived promptly and were very durable and of a high quality. The team and officials were thrilled with the tags:- not only were they useful in distinguishing individuals bags but the looked great and were also a great souvenir of their time away.
- Verified customer
They deleted my project so I asked them to close my account, but still getting emails! Useless customer service
I ordered coasters from last year. Quality was great and they arrived on time.
I decided to re-order them months later, but could no longer find my project. Turns out they had deleted ALL previous projects. Since the site was now useless for me, I asked them to delete my account.
Despite them saying they'd deleted my account, I continued to get emails. I contacted them to ask why I was still getting emails. Unfortunately, this question was too much for their staff to understand.
I was told to clear my browser cache (huh?) and asked what acco...unt I was referring to, despite including that info in my previous message. I was then told my account was closed so they could no longer help me. So I'm still getting emails from Photobook Australia despite closing my account, and nobody wants to investigate why I'm still getting emails. I suggest staying away unless you want to deal with the headache that is their customer service if things go wrong.
Recently, I ordered photo booklet for my daughter’s birthday. Not only it exceeded my expectations as for quality but it came on time which was very crucial for me. It wasn’t my first buy but every single time I was very happy with the quality of my ordered products, with the communication with the company and their professionalism with handling my special requests. Very much appreciated and recommended
when is canvas not canvas?
apparently the default option for canvas prints is ... wait for it ...cardboard (without ANY explanation). If you complain they say you had the option to upgrade but if you have come in on their "canvas print" route why would you think something else is the default
Exorbitant shipping costs!!!!
I brought a voucher for some canvas's and photo books while there was a sale on. The books themselves were great quality, the canvas's average but the shipping was outrageously overpriced. I will not be using Photobook Australia again as the shipping is a complete rip off!!!
Sneaky price upgrades
Bought a vchr for a desk calendar for 6.95 when i processed the order i was charged an additional 3.95. Apparently the paper was upgraded somehow. Which was not stated in the order or receipt. I was told i was not able to cancel the order even though it was a few minutes after placing it.
Great Products, Excellent Service
I have used Photobook Australia to make three photobooks, five canvas air prints and several smaller homeware items over the past two or three years. Their products have all been of great quality, and if you purchase a voucher when there is a sale, the value is amazing.
I expect the print quality from a professional lab would be higher, but the pricing would be MUCH higher. Give these guys a go. For great quality printing for most people you won't be disappointed.
My last order was a large canvas air photo, and it sustained some damage in tran...
Vouchers are a rip off
I purchased a voucher for $29.95 for a 40pg 11" x 11" hardcover book. When I created the book and placed the order it automatically charged an additional $14.95 for the lustre paper. It had an option to change the paper to a Matt which indicted that it was a zero cost but the $14.95 remained, no matter what type of paper I choose, the $14.95 stayed. Plus the cost of shipping is $14.95 . The total for the book is now $29.95 + $29.90 = $59.85 . This is the standard price of getting a 12" x 12" book printed by Harvey Norman or Shutterfly. ...Harvey Norman has FREE pick up at store options, saving delivery costs. It is not discounted or a bargain if its the same as normal pricing from other suppliers. The book arrived bent as it was not in a box. I managed to get it to straighten under some heavy books after a couple days. Im happy with the printing quality and the binding is ok. I was disappointed that I could not put a title on the spine of the book. I did love the 11" x 11" size but as I print approx 10-20 books a year, I don't think I will be using Photobook Australia again.
Poor Quality and Customer Service
I was very excited to receive my soft cover photobook, but unfortunately it was a huge let down. Ive had soft cover photobooks printed through other suppliers and Photobook Australia just wasn't up to the same standard as others. The quality of the cover was very thin and didn't feel as durable as others I have printed. I also had a dispute with them and the level of customer service was not great at all. In the end Ive been left with a sub standard product and i'm really disappointed with the outcome. Not to worry there's other companies out there that actually provide better quality, service and price, so thats where i'm headed.
Amazing wedding photo album!
Just received my wedding photo album. The quality of the deluxe photobooks is amazing, particularly the leather cover and the 400gsm paper. I did not need to upgrade to better photo paper and was very impressed by the high quality of the standard option. The round the clock customer service via chat was very helpful and shipping was fast.
Fast. Accurate. Sharp and Supportive.
Tried Photobooks for the first time about two months ago and was surprised at the quality of prints I had Printed. Even with a couple of defects the service team stepped up and solved the problems without fuss or hesitation. To get my framed prints and mid to high end albums turned around in under 7 days, delivered to my door is exactly what I needed from a print specialist.
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Questions & Answers
I am having the same problem as Vee (below). All I get is a blank white page with chat icon at the Photobook Australia website. I have tried the same process on a Mac, a PC, and the computer at the local library, all with the same result. I tried uploading a book now, but it also just goes to a blank page.
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