Canvas Factory

Canvas Factory

4.4

1,093 reviews · Statistics

PositiveNegative
85% · 930145 · 13%
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Return Claim MadeYes (12) · No (133)
Rates and Fees
4.5 (70)
Job Satisfaction
4.3 (73)
Timeliness
4.2 (76)
Product Quality
4.6 (141)
Customer Service
4.4 (140)
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Reviews

dare2go
dare2go Richmond-Tweed, NSW · 5 posts
 · Verified

2 Canvas Prints ordered - very happy!

  • Return Claim Made: No
  • Store Location: online
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Stella
Stella Greater Melbourne (Inner), VIC

Canvas photo

Great company ,great job ,my canvas was absolutely beautiful .would not go anywhere else.

  • Return Claim Made: No
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Jim
Jim South-Eastern Region, NSW

Whale breaching photo canvas

I've been doing printing for some 35yrs and never have I had one of my images printed to canvas. I am happy to say that my first choice of printer was Canvas Factory. Their workflow was very easy to follow and upload too. The image was processed and delivered in a very timely manner. When I received the image via Aus Post I compared it to the image I had on screen and a smaller printed image and there was no noticeable difference in colour or brightness. This is because my screen is regularly calibrated which makes printing so much easier. Very happy with the Canvas Factory and will recommend and use them for future
canvas prints.

  • Store Location: Bondi
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lawrie t.
lawrie t. · 2 posts
 · Verified

High quality prints terrible work manship

I was very pleasantly surprised by the clarity of the canvas I ordered I was expecting a canvas to be a bit grainy but it’s excellent , except for the actual attachment of the canvas to the frame is dreadful very poor work man ship, and the response from the company when I told them what happened was sorry there’s nothing we can do to rectify this, really :( :( :(

  • Return Claim Made: Yes
  • Store Location: Online
Rates and Fees
Job Satisfaction
Timeliness
Product Quality
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Baz
Baz Greater Melbourne (Outer), VIC

OMG! OMG!

  • Return Claim Made: No
  • Store Location: ONLINE PRETTY SURE SYDNEY STORE
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Faiyth
Faiyth · 2 posts

Love it!

I purchased the “24 x 16”. It wasn’t as big as I thought it would be (fault on my end) but it’s absolutely beautiful, awesome quality. I had to order 2 more.

Also shipping was faster than I expected. It only took 4 days.

  • Return Claim Made: No
  • Store Location: New Zealand Online
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Lisa F
Lisa F Central Queensland, QLD

Absolutely Amazing

My Beautiful canvases got delivered today and it has made my day! They are perfect! Can’t even express how much I love them. Highly recommend this company.

  • Return Claim Made: No
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Jodie D.
Jodie D. South East Queensland, QLD

Blown away with my canvas print

I took so many photos on my recent trip to New Zealand and wanted to order a canvas print for my wall. I am blown away with what I received. Service and delivery were fast and professional. Will definitely use Canvas Factory again!!

  • Return Claim Made: No
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Rob
Rob

Excellent service all round

My recent order for a photo on canvas was processed without fault from start to finish. The turnaround time was extremely fast and the order completed within a couple of days. The finished quality of the canvas was exceptional and I would have no hesitation in recommending this company to anyone. Well deserved 5 stars

  • Return Claim Made: No
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Val
Val Sydney, NSW · 7 posts

Exceeded expectations

I was sceptical purchasing a canvas online because I didn’t want my photo to be pixelated.
I purchased 3x canvases 90cmx60cm and I was super impressed with all 3! I also paid extra for the design team to review the images and make changes before printing. I didn’t mind paying this for all 3 as the images will be on my walls at home forever so I wanted them to look good.
Photo quality is great, price was really good and delivery time was super fast! They took less than a week to arrive. Highly recommend

  • Return Claim Made: No
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Nikki
Nikki Sydney Surrounds, NSW

Fantastic product and service

My large custom size canvas prints were easy to order and quickly delivered. The design support service was quick and helpful. The print and materials were great quality and the prints were packed well and with care. I was also very happy to know that my prints were done in Australia. I highly recommend Canvas Factory.

  • Store Location: Australian Website
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Paul P.
Paul P. South West, WA · 3 posts

Useless customer service, doesn't ship anywhere anymore.

I was a wholesale client of them, they have frequently sent damaged goods and less than perfect prints. They also no longer ship to many places outside of Australia. Won't be using them again.

  • Return Claim Made: No
  • Store Location: Online
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Robyn
Robyn

Love it!!

Great service, and good communication re quality, size, clarity etc. Really happy with the end product :)

  • Return Claim Made: No
  • Store Location: Not sure via NZ
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Timeliness
Product Quality
Customer Service

Author stated being incentivised for this review

Dixie F.
Dixie F.

Support exceeds expectations. Canvas is beautifully printed

Got to online chat with support at 9:30pm to replace the photo. Very impressive. Canvas is beautifully printed. Designer made contact to put forward good advices. Highly recommends.

  • Return Claim Made: No
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Kane M.
Kane M.

Magic on my wall

First time user of the Canvas factory. Wanting a large canvas print.
Website set out nicely for the user .
A large range of Canvas sizes and styles . Easy to upload picture also a range of options for the edging of the frame .
As I'm not a professional photographer. While purchasing an option to have one of their professionals view my photo to make sure I can get the best out of my picture.
Notifications via email on what's happening with my purchase excellent .
... On receiving my Canvas, I was totally blown away at the finished result . Wow! .
Thank you Canvas Factory for the amazing job and the high quality of workmanship . Magic

  • Return Claim Made: No
  • Store Location: Auckland NZ
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Questions & Answers

Sarah K
Sarah K · 

Do you have a Customer Service phone number. I have a problen buyin and sending.

Guest
Nancy S.
Nancy S. · 

What material is the floating frame?

Canvas Factory
Canvas Factory · 

Hi Nancy, we use a plastic composite material for our floating frames. They have similar density and weight of wood.

Guest
richard c.
richard c. · 

i am after some strips of canvas to put down on my bedroom floor to protect it from my dogs. They have occasionally peed on it. can you help.

Canvas Factory
Canvas Factory · 

Hi Richard,

Unfortunately, we do not offer just the canvas material and print digital images on a canvas medium.

I would also suggest using specific products for this issue since i wouldnt use canvas for this use (since in the long run it wouldnt be suggested). I would probably ask a pet shop for specific padding/material for this.

Regards
Rory

Guest

Get an answer from our members and Canvas Factory representatives

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