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Canvas Factory

Canvas Factory

4.4 from 982 reviews

Reviews

4.4

982 reviews
5
(786)
4
(55)
3
(17)
2
(12)
1
(112)
  • Product Quality
    4.7 (48)
  • Return Claim MadeYes (6) · No (44)
  • Customer Service
    4.5 (49)
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Sally P.

Sally P.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Exceptional!!

published

Once we decided on print we made sure we choose the option of having a professional digital artist check prior to printing. I am so glad we did, as I had taken a picture from a computer screen and the pixels would have shown. But I had expert advice on how to fix and was so happy with final product. Will definitely use again!
Thanks so much!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOn line
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SimpleCook

SimpleCookGreater Melbourne (Inner), VIC

  • 2 reviews

Perfect

published

We ordered three reasonably large prints and two were perfect. They were able to sort out the issues for us for the third very professionally. Could not be happier. Great price too.

Brea

BreaNorth Western Region, NSW

Absolutely In Love!

published

I am more than pleased with both my canvases! The quality of the photos let alone the product itself is absolutely fantastic. 100% happy with my order!! Would definitely recommend!

Customer Service
Product Quality
Return Claim MadeNo
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Sachin L.

Sachin L.

  • 2 reviews

Excellent print and frame work.!!

published

Excellent print and frame work.!! very happy with the colour and quality.
Highly recommended..! :)

The delivery partner they chose ICumulus had bad reviews, was bit worried about receiving the delivery on time after going through the reviews but surprisingly it was delivered on 2nd business day..! That to a regional area.!
Thanks guys :)

Customer Service
Product Quality
Return Claim MadeNo
Exactly what I wanted. E

Exactly what I wanted. ECentral West, QLD

  • 4 reviews

Wow, a unexpected surprise.

published

I never expected such a wonderful reproduction. It is outstanding and accurate. It is a large Landscape, 190cm x 90cm. Crazy to say, but I like the Reproduction better than the original painting. I am won over and will continue using Canvas Art alone. In fact ordered a Family picture today. 1. Photo, the original, framed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline, direct. Easy to do.
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INCREDIBLE service, great product!

published

I ordered a print and it arrived too dark, I contacted Canvas Factory support and they said it was because I was viewing the picture from a backlit screen, making it appear brighter than in reality. Even though it was my error they were happy to send a replacement (with brightened colours) and it looked amazing.

THEN we ordered a separate acrylic and it had a slight imperfection in the printing process and Canvas Factory had no issues with reprinting that one either. Absolutely elated - the product is fantastic at a good price and I can't fault their service. Best customer service experience I've ever had!

Customer Service
Product Quality
Return Claim MadeYes
Gina

GinaBrisbane

  • 2 reviews
  • 1 like

Disgusting service

published

I am really disappointed. Ordered 2 weeks ago, been in communication and keep getting told that they are not the order team and don't know what is happening with my order. Not impressed. No update on order and no one seems to know what is happening. I would like an update or else I will take it further to the ACCC, as this is unacceptable customer service.

Customer Service
Return Claim MadeNo
Store LocationOnline
1 comment
Canvas Factory
Rory P.Canvas Factory

Hi Gina, would you mind letting us know what your order number is so we can investigate further?

Linda Blacker

Linda BlackerQueensland

  • 2 reviews

Great result!

published

This was the first time I’d had one of my own photos printed on canvas, and I was really pleased with the result. The website was easy to navigate and I found it easy to place my order. The end product was excellent. I would definitely recommend The Canvas Factory for all your printing needs!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWoolloongabba Qld
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Its the putting right that counts

published

First photo print arrived with colours not right, once evidence was provided (beware you need to check the colour outside in daylight not in the place it'll hang) there was no issue in remaking the print. Regular updates on where the print was up to in production and delivery were useful. Definitely shop with the Canvas Factory online again.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOnline
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Jean

JeanBunbury

  • 2 reviews
  • 6 likes

Best service ever

published

These guys are amazing. Even within 24 hours of their discount deadline (when they would have been so busy) these people were willing to help me meet the deadline and save myself a heap of money. I've used them before and they were pretty good and they excelled themselves once again this time around.

Customer Service
Return Claim MadeNo
Store LocationOnline

Simply perfect!

published

Quick delivery and very easy to communicate with. The quality of the canvas is amazing and I will definitively order more products from them. Super recommended. Great work and professionalism

Customer Service
Product Quality
Return Claim MadeNo
HappyChappy

HappyChappy

  • 4 reviews

Great Quality, Very Happy

published

I am very happy with my canvas prints. The canvas and construction are of good quality, looks fantastic and the process was done in a timely manner. I will use Canvas Factory again.

Customer Service
Product Quality
Return Claim MadeNo
Jen K.

Jen K.Sydney, NSW

Great service :)

published

I’ve ordered twice from this company, most recently was late at night on the 25th of March, the order was delivered by the 31st March, great turn around time, great communication, (I was warned the image might come out slightly blurred because of the image quality I submitted and given the option to change it etc) and a great quality final product! Would recommend :)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline Store
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Giovanna

GiovannaSydney, NSW

Excellent quality

published

Excellent quality product with fast delivery times for canvas prints. Thank you for a really professional job with prompt service and a great product. I will certainly be using your services again.

Customer Service
Product Quality
Return Claim MadeNo

Excellent service

published

It's often hard to tell how good your images will work on a large canvas. The team at Canvas Factory emailed me several times to ensure I got the very best product. Very impressed!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Emma S.

Emma S.Perth, WA

Quality product but slow service

published

I used the pro service and received fast feedback giving me several options to rectify the issue they had found with the print. However, it took 3 emails and 4 days to receive a response on how to move forward. Delivery then took longer than stated. As a result of these delays, the canvas did not arrive by the date i required it.
The canvas itself is lovely, great product and sturdy construction. Just a little lacking in their customer service department.

Customer Service
Product Quality
Return Claim MadeNo
Liz

LizMid North Coast, NSW

  • 2 reviews
  • Verified customer

Exceptional company to deal with

published

I ordered 2 sets of canvasses from photos taken on my iPhone ... I am so happy with the assistance I was given, the time it took from order to delivery was outstanding and the delightful people I was in contact with regarding my orders ... and the canvasses look fabulous

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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smileymertz

smileymertzSydney Surrounds, NSW

  • 3 reviews
  • Verified customer

Excellent product. Great value.

published

Just received my beautiful canvas! Very easy to use website. Great prices. I received it 8 days after ordering (right before Xmas) and it was packed really well. The image is beautiful and sharp. The frame is a solid construction. I will order definitely again.

Product Quality
Return Claim MadeNo
Store Locationcanvasfactory.com
Cranky Chook

Cranky ChookDarling Downs, QLD

  • 2 reviews

Excellent

published

Have just received my canvas print and couldn't be happier, Beautifully done, a gift for Grandaughter who has just lost her dad.I still have a credit as the other photo I sent was not suitable so will reorder in the new year. HIGHLY RECOMMEND

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane
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Rojina s.

Rojina s.Sydney, NSW

  • 5 reviews

It's damn beautiful

published

What a great job canvas factory. I ordered 135cm x 90cm. I'm breathless with the result wasn't expecting this..just love it. Thank you so much. Was fast delivery as well.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney
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Questions & Answers

richard c.

richard c.asked

i am after some strips of canvas to put down on my bedroom floor to protect it from my dogs. They have occasionally peed on it. can you help.

1 answer
Canvas Factory
Rory P.Canvas Factory

Hi Richard,

Unfortunately, we do not offer just the canvas material and print digital images on a canvas medium.

I would also suggest using specific products for this issue since i wouldnt use canvas for this use (since in the long run it wouldnt be suggested). I would probably ask a pet shop for specific padding/material for this.

Regards
Rory

John Ando

John Andoasked

I have been using canvas Factory for many years now and the quality of the canvas reproductions is excellent. What I want to know is the production out sourced to China or is it in Australia? I am selling images on a web page I have and want to know if I can use the purchasers address so the canvases can be sent direst to them by passing me but obviously all payments will be don through my usual Paypal set up. Will there be any addresses or costs included in the package as I want none.
John.

3 answers
Canvas Factory
Rory P.Canvas Factory

Hi John

The production Facility that we use is determined by where in the world we would ship the product to and what type of product it is. If its a canvas print sent to Australia, it would be done locally on our Australian Facility. However, if its a metal or Acrylic print sent to Australia, the production would be done on our NZ Facility since our Metal and Acrylic prints are done there. If its a canvas print that is going to be sent to, lets say, Canada, then our Chinese Facility will be the one sorting it out.

Yes, you can input the address of your customers on the order itself and we can ship directly to them. Do bear in mind that for prints being shipped to a different country of origin, it is required to put in the order amount for customs. However, we usually just do blind ship items and not include invoices on orders.

If you need any more info, do feel free to contact us at support@canvasfactory.com and we will gladly help you out.

Regards
Rory
Customer Service Manager

John Ando
John Ando

Thanks Rory. Did you get my email regarding one underexposed canvas print.
John.

Canvas Factory
Rory P.Canvas Factory

Hi John

Yes. I also replied to it yesterday.

Cheers
Rory
Customer Service Manager

Ken Richardson

Ken Richardsonasked

How do I determine the amount of magnification my image can tolerate without disforming?

1 answer
Canvas Factory
Rory P.Canvas Factory

Hi Ken,

What i would suggest is sending through the image to our email at Support@canvasfactory.com and asking for feedback on it and which size it would print out at. We can then check it for you and provide ample feedback.

Cheers

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