Canvas Factory

I had a terrific experience. They sent me emails to check I’d be ok with the print view, they were not totally happy with the way it was going to turn out but I was fine with it. In the end they delivered promptly and I’m so happy with my canvas and also I found their prices incredibly reasonable. I wouldn’t hesitate to use them again. They… Read more

were honestly fantastic to deal with, and purchasing online can always make me feel insecure but they put me at ease and made the whole process very easy and reassuring. So impressed with them. Keep up the good work and great customer service. I’m surprised to read the negative feedback as my experience was totally the opposite.

Could not be more pleased. Fantastic service. The efforts to ensure that the picture size was most appropriate were outstanding and highly professional. I have no hesitation in recommending their service. Show details

2 months and no print or refund! Avoid! They kept replying with they are looking into it. Now that I have requested my money back in 3 emails they have stopped replying at all. 270 dollars gone missing. Scam!!

2 Canvas Prints ordered - very happy! – After a not so good experience with one of their competitors I was a little hesitant to go ahead and order straight away 2 prints (it gave me free shipping) - but my experience with Canvas Factory was all positive! I ordered one 75x50 centimetre large print plus a panoramic in 60x20 centimetres. For the large print I had an adjusted jpeg file… Read more

from the original RAW format image, so I was confident that it should turn out well (although, with a different motif ordered through their competitor I wasn't that thrilled). The panoramic canvas had to be printed straight from my jpeg file, as I had lost the RAW image. It still turned out okay; it's sharp and only a tad too dark, which is likely to blame on my lack of adjustments.

Both prints very very well wrapped and packaged - well beyond my expectation! I used to own a wholesale business and thus I have fairly high standards when I judge packaging.

Overall: I will return with more orders (once I can find more hanging space on our walls).

False advertising of measurements – I ordered a canvas to fit perfectly on my wall space according to the centimetre measurements they provided. There were also inches measurements and these were not converted properly on their website so I ordered purely based on the centimetre guide because that’s our main unit of measurement in Australia. The canvas arrived and is 2cm wider and… Read more

nearly 2cm higher so therefore doesn’t fit the wall space I have. When I emailed about this discrepancy, canvas factory led me to the terms and conditions which says that the ‘cm measurements are only a guide’, however this was mentioned nowhere along the process when ordering the canvas and the cm measurements were incorrect and therefore misleading. Customer service did nothing to rectify this and just referred me to the fine print that they don’t need to replace the canvas as the centimetres reference is a guide, even though customers would purely be referring to this guide to order.

The order also took over a month to be delivered and when delivered I was not notified of it, it was by chance that I checked the tracking number as it was so delayed. They also did not leave the parcel in the correct place as per instructions and it was left in full street view.

Great service, quality product – Prior to covid I travelled aboard the ill fated Ruby Princess and while on board I fell for the most unbelievable metal prints of scenes that I had not seen before. So I ordered some at quite a pricey amount but the clarity and richness of the finished product was in one word unbelievable. On my return to dry land, I went out of my way to try and… Read more

get my own photos done on metal backings that had the same quality of finish as the ones I had purchased (which came from the USA). After much searching and purchasing so called other metal prints from retail suppliers etc. I came across the Canvas Factory. Not only are they by far the best I have purchased, but the quality is exactly the same as the expensive ones I purchased on my cruise. The finished product is in short fabulous, the service was exceptional, the delivery was prompt and the price was not that bad especially for the quality they provided. Can't recommend them enough, far and away the premier supplier of these prints. Yes, these sort of prints are more expensive than a regular Officeworks/Harvey Norman print, but quality is definitely worth the extra cost.

One of the best companies I have ever dealt with. Customer service 10 out of 10. Very professional and courteous. They kept me informed of what was happening, asking if this was ok or that was ok. The picture on the canvas is great. Fast post it didn't take long at all. I will be going back to this wonderful company. I really can't praise them enough. Show details

I skimmed a few of the other Canvas Factory reviews and can only agree on many of the writers' points. I got sound advice and prompt delivery of a fine looking print at a high resolution. Exact replication of my photo colours. Keen to have more done. Show details

I would thoroughly recommend the canvas factory. The print quality is excellent as was the advice about getting the correct size and quality of the pixels from my photos.the ordering process was good and the delivery was faster than I expected. They arrived in perfect condition. I also had a credit from 3 years ago which they honoured and had on file, which made the process even better.

One part of the order arrived fairly quick. The second part still hasn’t arrived. Postage extremely slow resulting in the parcel not arriving for Christmas, which is very disappointing. Asked to change address as it hadn’t been posted and wasn’t followed through.

You get what you pay for. Cheaper than some other options, but the quality is not high. The ink is thick and smooth/glossy, kind of defeating the purpose of printing on canvas. Found out the hard way that they don't apply a protective coating to the print. Got a drop of water on the print, wiping it off wiped off the ink. It's not worth the… Read more

saving compared to more professional printers IMO. This print doesn't even compare to the professional prints I have. It's worth spending more if you are serious about your images.

deliver on promise – i ordered an item with a express delivery from canvas factory, they charged me for express delivery but then said sorry we dont control delivery, i was told to talk to courier to chase delivery..item was delayed beyond the delivery timeframe..very disappointing service. they promise a timeframe and dont honour.. Show details

I took a reasonable photo on an iPhone. We thought we'd get it made into a canvas. The product that I received (only a week after I ordered) is terrific. I'm so happy with it. The finish is sharp and top notch. Show details

I want to give a special thank-you to Lora from The Canvas Factory for helping me create a stunning Canvas Collage in memory of my recently passed dog. It is absolutely beautiful and means the world to me. Lora went above and beyond to ensure the photos were the best possible quality for the largest size available. She was patient, kind, and… Read more

worked with me until every detail was perfect. Her care and dedication made the whole process effortless and reassuring.

Because of her efforts, I now have a classy, high-quality memorial that I will treasure forever. Thank you, Lora — you truly made me very happy and gave me something incredibly special.

Exceeded our expectations.!! We were so very impressed with our Canvas Factory prints order.The website was easy to use , the prints were shipped promptly, they were well packaged and arrived in excellent condition and the prints were professionally produced and framed. They look amazing.! We highly recommend The Canvas Factory and will definately be using them again.!! Show details

I am extremely satisfied with the service I received from Canvas Factory. The communication was second to none and the delivered product was perfect. I was given assistance to find the right size for my photograph, which worked perfectly with the frame, and I was kept informed at every step of the process. Show details

Excellent follow-up service – Very good quality print on the canvas and it was well attached to the timber frame I had an issue with the local delivery company and Canvas Factory were prompt and chased this up and resolved quickly. Show details

Initial hiccup, but very happy outcome – Initial canvas was not a quality product, however they were quick to offer a replacement which was processed same day and despite a holiday weekend the replacement arrived in under 4 days. The replacement canvas print is high quality and very happy - will certainly consider using again. Show details

Exceptional customer service – The Canvas Factory team were exceptional and attended straightaway to any issues I had. They were prompt and went beyond expectations. Easy to work with and I’ll be using them for any future gifts I have in mind.

Just stunning – Absolutely flawless canvas print, beautifully done and packed, will defiantly be ordering again and would highly recommended Canvas Factory to family and friends.

Just perfect! – We are so happy with our purchase and the service we received from the Canvas Factory! Thank you so much for the support and suggestions you gave with our photo selections, it was very much appreciated!