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Canvas Factory

Canvas Factory

4.4 from 970 reviews

Reviews

(775)
(55)
(17)
(12)
(111)
  • Product Quality
    4.6 (39)
  • Return Claim MadeYes (4) · No (35)
  • Customer Service
    4.5 (38)

Reviewer Photos & Videos

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Jen K.

Jen K.Sydney, NSW

Great service :)

published

I’ve ordered twice from this company, most recently was late at night on the 25th of March, the order was delivered by the 31st March, great turn around time, great communication, (I was warned the image might come out slightly blurred because of the image quality I submitted and given the option to change it etc) and a great quality final product! Would recommend :)

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline Store
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Giovanna

GiovannaSydney, NSW

Excellent quality

published

Excellent quality product with fast delivery times for canvas prints. Thank you for a really professional job with prompt service and a great product. I will certainly be using your services again.

Customer Service
Product Quality
Return Claim MadeNo

Excellent service

published

It's often hard to tell how good your images will work on a large canvas. The team at Canvas Factory emailed me several times to ensure I got the very best product. Very impressed!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Emma S.

Emma S.Perth, WA

Quality product but slow service

published

I used the pro service and received fast feedback giving me several options to rectify the issue they had found with the print. However, it took 3 emails and 4 days to receive a response on how to move forward. Delivery then took longer than stated. As a result of these delays, the canvas did not arrive by the date i required it.
The canvas itself is lovely, great product and sturdy construction. Just a little lacking in their customer service department.

Customer Service
Product Quality
Return Claim MadeNo
Liz

LizMid North Coast, NSW

  • 2 reviews
  • Verified customer

Exceptional company to deal with

published

I ordered 2 sets of canvasses from photos taken on my iPhone ... I am so happy with the assistance I was given, the time it took from order to delivery was outstanding and the delightful people I was in contact with regarding my orders ... and the canvasses look fabulous

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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smileymertz

smileymertzSydney Surrounds, NSW

  • 3 reviews
  • Verified customer

Excellent product. Great value.

published

Just received my beautiful canvas! Very easy to use website. Great prices. I received it 8 days after ordering (right before Xmas) and it was packed really well. The image is beautiful and sharp. The frame is a solid construction. I will order definitely again.

Product Quality
Return Claim MadeNo
Store Locationcanvasfactory.com
Cranky Chook

Cranky ChookDarling Downs, QLD

  • 2 reviews

Excellent

published

Have just received my canvas print and couldn't be happier, Beautifully done, a gift for Grandaughter who has just lost her dad.I still have a credit as the other photo I sent was not suitable so will reorder in the new year. HIGHLY RECOMMEND

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane
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Rojina s.

Rojina s.Sydney, NSW

  • 4 reviews

It's damn beautiful

published

What a great job canvas factory. I ordered 135cm x 90cm. I'm breathless with the result wasn't expecting this..just love it. Thank you so much. Was fast delivery as well.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney
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Terrible and dissatisfy customer!

published

I George Ordered 3 canavas from this place yet the delivery was sent back . While waiting for my canavas I was told it was sent back despite giving my contact details there was no phone Call I was the one that had to chase them. After calling 3 times I get an email 3 days later telling I would have to pay another $20 for delivery. While still waiting I have to say Iam Very dissatisfy with your customer service and never again i will use this service nor will I ever recommend them to you.(Chris) You have a lot to learn about customer service !

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCanavas factory
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3 comments
Canvas Factory
Rory P.Canvas Factory
Gabri s.
Gabri s.

The number is (5356124) will I get an answer back today????

Canvas Factory
Rory P.Canvas Factory
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Miranda

MirandaGreater Melbourne (Outer), VIC

  • 7 reviews

Good canvas wall art

published

I received my first order and I do love them. One of them is perfect, shopping was fast and they arrived safe. Just one of my pictures my have a part that didn’t print well, but I am still happy.

Customer Service
Product Quality
Return Claim MadeNo
Denise Brooks

Denise BrooksSouth East Queensland, QLD

  • 2 reviews

Fabulous every time

published

We now have 5 beautiful original photos on canvas on our walls from The Canvas Factory over the past 2 years. Each order has come with great communication, suggestions if my photo was not going to look fabulous, excellent quality and speedy delivery at very competitive prices. I have never paid more for priority postage. I'm sure we will use them again after our next holiday.

Customer Service
Product Quality
Return Claim MadeNo
Del

DelPerth, WA

  • 2 reviews

Love the print.

published

The mirrored edge was the perfect choice with no loss of image. Wasn't sure if resolution of original was adequate for an enlargement. It was. Delighted with product. Thank you!

Product Quality
Return Claim MadeNo
HayleyGirl66

HayleyGirl66South East Queensland, QLD

  • 3 reviews
  • Verified customer

DO NOT USE**** NOT A GOOD EXPERIENCE

published

3 weeks late can't even address a parcel correctly!!
I would never ever use this company again the online people don't even know the date! When I was told my parcel would be there on the 4th it was nearly the 6th!!! Another told me I should have the parcel as it was delivered that morning - yes it was delivered back to your Melbourne office! At one point I was sent their shipping terms 7 times in an email - Bad bad bad. No reply No help - found a better local business.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationAustralia Online
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1 comment
Canvas Factory
Rory P.Canvas Factory
Shaun castle

Shaun castleGreater Melbourne (Outer), VIC

This item was perfect

published

I ordered two prints on canvas and the end result was amazing. Will definitely be ordering more. Customer service was great and items received very quickly. Great service from start to finish

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Julie

JulieSouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Great communication

published

My canvasses were good quality, as ordered. The company contacted me about my poor quality photo. I approved the changes that they suggested and am very happy with the outcome.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Dangles

DanglesNSW, 2340

  • 16 reviews

Best canvas prints

published

This company has the best canvas prints, best coustmer service. Items arrives early, Also they price provide tracking service with all your items. Can’t recommend this company enough. 10 out of 10

Customer Service
Product Quality
Return Claim MadeNo
Kita

KitaIllawarra, NSW

Exceeded Expectations

published

It arrives so much quicker than I expected and the quality of the image printed is amazing! I was worried it would be blurred but it’s crisp and great quality! Would highly recommend!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Poor post transaction communication

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationCanvas Factory Online
See all answers
1 comment
Canvas Factory
Rory P.Canvas Factory
Rols

RolsSydney, NSW

  • 3 reviews

Complete rubbish

published

I ordered the Star Wars collage which l believed to have ordered on a frame, 5 pieces. They arrived frameless and the images were such poor quality that l just chucked them in the bin. Lesson learned but don’t believe all the fake reviews and find someone more reputable.

Customer Service
Product Quality
Store LocationOnline from Facebook ad
1 comment
Canvas Factory
Rory P.Canvas Factory
Average customer

Average customerGreater Melbourne (Metropolitan), VIC

Professional and fast

published

We have ordered 100 x 75 cm canvas in floating frame. Delivered within a week by TOLL. Quality is amazing. Our favourite place in Europe the neuschwanstein castle looks beautiful on the wall at living room. Thank you very much .

Customer Service
Product Quality
Return Claim MadeNo
Page 1 of 49

Questions & Answers

richard c.

richard c.asked

i am after some strips of canvas to put down on my bedroom floor to protect it from my dogs. They have occasionally peed on it. can you help.

1 answer
Canvas Factory
Rory P.Canvas Factory

Hi Richard,

Unfortunately, we do not offer just the canvas material and print digital images on a canvas medium.

I would also suggest using specific products for this issue since i wouldnt use canvas for this use (since in the long run it wouldnt be suggested). I would probably ask a pet shop for specific padding/material for this.

Regards
Rory

John "Ando"

John "Ando"asked

I have been using canvas Factory for many years now and the quality of the canvas reproductions is excellent. What I want to know is the production out sourced to China or is it in Australia? I am selling images on a web page I have and want to know if I can use the purchasers address so the canvases can be sent direst to them by passing me but obviously all payments will be don through my usual Paypal set up. Will there be any addresses or costs included in the package as I want none.
John.

3 answers
Canvas Factory
Rory P.Canvas Factory

Hi John

The production Facility that we use is determined by where in the world we would ship the product to and what type of product it is. If its a canvas print sent to Australia, it would be done locally on our Australian Facility. However, if its a metal or Acrylic print sent to Australia, the production would be done on our NZ Facility since our Metal and Acrylic prints are done there. If its a canvas print that is going to be sent to, lets say, Canada, then our Chinese Facility will be the one sorting it out.

Yes, you can input the address of your customers on the order itself and we can ship directly to them. Do bear in mind that for prints being shipped to a different country of origin, it is required to put in the order amount for customs. However, we usually just do blind ship items and not include invoices on orders.

If you need any more info, do feel free to contact us at support@canvasfactory.com and we will gladly help you out.

Regards
Rory
Customer Service Manager

John "Ando"
John "Ando"

Thanks Rory. Did you get my email regarding one underexposed canvas print.
John.

Canvas Factory
Rory P.Canvas Factory

Hi John

Yes. I also replied to it yesterday.

Cheers
Rory
Customer Service Manager

Ken Richardson

Ken Richardsonasked

How do I determine the amount of magnification my image can tolerate without disforming?

1 answer
Canvas Factory
Rory P.Canvas Factory

Hi Ken,

What i would suggest is sending through the image to our email at Support@canvasfactory.com and asking for feedback on it and which size it would print out at. We can then check it for you and provide ample feedback.

Cheers

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