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Canvas Factory

Canvas Factory

4.4 from 961 reviews

See the Best Physical Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
768
4 star
54
3 star
17
2 star
12
1 star
110

Miranda

MirandaGreater Melbourne (Outer), VIC

  • 7 reviews
  • 1 like

Good canvas wall art

published

I received my first order and I do love them. One of them is perfect, shopping was fast and they arrived safe. Just one of my pictures my have a part that didn’t print well, but I am still happy.

Product Quality
Customer Service
Return Claim MadeNo

Denise Brooks

Denise BrooksSouth East Queensland, QLD

  • 2 reviews

Fabulous every time

published

We now have 5 beautiful original photos on canvas on our walls from The Canvas Factory over the past 2 years. Each order has come with great communication, suggestions if my photo was not going to look fabulous, excellent quality and speedy delivery at very competitive prices. I have never paid more for priority postage. I'm sure we will use them again after our next holiday.

Product Quality
Customer Service
Return Claim MadeNo

Del

DelPerth, WA

  • 2 reviews

Love the print.

published

The mirrored edge was the perfect choice with no loss of image. Wasn't sure if resolution of original was adequate for an enlargement. It was. Delighted with product. Thank you!

Product Quality
Return Claim MadeNo
khvause

khvauseSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

DO NOT USE**** NOT A GOOD EXPERIENCE

published

3 weeks late can't even address a parcel correctly!!
I would never ever use this company again the online people don't even know the date! When I was told my parcel would be there on the 4th it was nearly the 6th!!! Another told me I should have the parcel as it was delivered that morning - yes it was delivered back to your Melbourne office! At one point I was sent their shipping terms 7 times in an email - Bad bad bad. No reply No help - found a better local business.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationAustralia Online
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1 comment
Canvas Factory
Rory P.Canvas Factory

Shaun castle

Shaun castleGreater Melbourne (Outer), VIC

This item was perfect

published

I ordered two prints on canvas and the end result was amazing. Will definitely be ordering more. Customer service was great and items received very quickly. Great service from start to finish

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
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Julie

JulieSouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Great communication

published

My canvasses were good quality, as ordered. The company contacted me about my poor quality photo. I approved the changes that they suggested and am very happy with the outcome.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers

Dangles

DanglesNSW, 2340

  • 13 reviews
  • 10 likes

Best canvas prints

published

This company has the best canvas prints, best coustmer service. Items arrives early, Also they price provide tracking service with all your items. Can’t recommend this company enough. 10 out of 10

Product Quality
Customer Service
Return Claim MadeNo

Kita

KitaIllawarra, NSW

Exceeded Expectations

published

It arrives so much quicker than I expected and the quality of the image printed is amazing! I was worried it would be blurred but it’s crisp and great quality! Would highly recommend!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
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Poor post transaction communication

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationCanvas Factory Online
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1 comment
Canvas Factory
Rory P.Canvas Factory
Rols

RolsSydney, NSW

  • 3 reviews

Complete rubbish

published

I ordered the Star Wars collage which l believed to have ordered on a frame, 5 pieces. They arrived frameless and the images were such poor quality that l just chucked them in the bin. Lesson learned but don’t believe all the fake reviews and find someone more reputable.

Product Quality
Customer Service
Store LocationOnline from Facebook ad
1 comment
Canvas Factory
Rory P.Canvas Factory

Average customer

Average customerGreater Melbourne (Metropolitan), VIC

Professional and fast

published

We have ordered 100 x 75 cm canvas in floating frame. Delivered within a week by TOLL. Quality is amazing. Our favourite place in Europe the neuschwanstein castle looks beautiful on the wall at living room. Thank you very much .

Product Quality
Customer Service
Return Claim MadeNo

Hollie W.

Hollie W.Greater Melbourne (Outer), VIC

Absolutely Fantastic Quality

published

We purchased 7 canvases in total - the first 2 were just a collage of pictures taken from my facebook page of our travels to china and italy- they came up a treat considering the resolution was low so i decided to also order 5 larger professional pictures for our home of the newborn photoshoot we had done - and OMG ..... they have blown us away!! I picked the mirrored option for the sides of the frames - they are absolutely beautiful and amazing quality!! Fast delivery too - we couldnt be happier THANK YOU xxxx

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
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Ruby

RubySydney, NSW

Awesome!

published

I never have the confidence in ordering anything online, so I gave it a go! The website was simple, it made the process so easy. The package arrived when stated and the product and quality is above and beyond my expectations. Thank you so much, I am so happy because photos are so personal and the product speaks more than 1000 words!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers

If I could give less than 1 star I would

published
Customer Service
Return Claim MadeNo

Melissa A.

Melissa A.

  • 3 reviews
  • 2 likes

Fast, helpful and great quality!

published

I ordered 5 custom canvases for an office refit, i had dedicated customer service support who helped with putting together the right size for my image quality. They have a graphics designer who gave great support too. Production was fast and delivery was even faster!

Product Quality
Customer Service
Return Claim MadeNo
Brenda

BrendaWimmera, VIC

Eye catching! A great recommendation for a gift.

published

The Canvas Factory provided a wonderfully canvas of excellent quality for my birthday surprise.The 120cm x 80cm picture looks absolutely stunning on my wall. The courier service was exceptionally quick- l certainly wasn't expecting it to arrive within 3 days of my order

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCanvas Factory online
See all answers

Pleasantly surprised

published

Absolutely thrilled with my framed canvas! Did not expect such great Quick service. Will tell friends and certainly be using them again for my canvas orders. Their communication is excellent, keeping you informed of progress and delivery. Highly recommend!

Product Quality
Customer Service
Return Claim MadeNo

gmunyard

gmunyard

  • 2 reviews

What a brilliant service you're providing!

published

I have now had 3 large canvas prints produced and couldn't be happier with the results. The quality and the colours are incredible and are exactly what I had calculated on my computer before sending them off to Canvas Factory. Everybody viewing them is awestruck at the results. Great work guys!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAustralia
See all answers

Excellent quality and fabulous customer service

published

Have used canvas factory 4 times, the most recent frame was damaged (by the courier), we contacted Canvas Factory and it was reprinted and at our door within 24 hours.

Product Quality
Customer Service
Return Claim MadeYes

Olivier

OlivierGreater Melbourne (Inner), VIC

Best in class !

published

We are extremely happy with the Acrylic print we have ordered with Canvas Factory.
We initially had a couple of questions that were all promptly answered and ordered on the day.
Print arrived by (standard - untracked) mail in just over a week.
Print quality is excellent and the acrylic mounting is of top notch quality.
Highly recommend and will use again !

Product Quality
Customer Service
Return Claim MadeNo

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Questions & Answers

Ken Richardson

Ken Richardsonasked

How do I determine the amount of magnification my image can tolerate without disforming?

1 answer
Canvas Factory
Rory P.Canvas Factory

Hi Ken,

What i would suggest is sending through the image to our email at Support@canvasfactory.com and asking for feedback on it and which size it would print out at. We can then check it for you and provide ample feedback.

Cheers


minnie

minnieasked

I want to order a photo from my e-mail list, how do I do that. Is it possible to get a phone number ?

1 answer
Canvas Factory
Rory P.Canvas Factory

Hi Minnie

You would need to place the order via our website. https://www.thecanvasfactory.com.au/

Unfortunately, we dont have Voice Services available as of the moment. We suggest emailing us at Support@canvasfactory.com and we will definitely help you out.


Connie Hopper

Connie Hopperasked

I somehow got cut off from my chat. Can someone please check my order (5 canvases) 5200322. Will it be able to be posted quicker if I pay for overnight express for monday July 31st please? To Connie Hopper 12 Henry Street Loxton SA 5333?

1 answer
Canvas Factory
Rory P.Canvas Factory

Hi Connie,

Your order has already been shipped and our estimated delivery time frame is 5-10 business days. Unfortunately, it is not possible for us to change shipping method after an order has been placed. Hopefully, you will received your order asap.

Regards,
Rick


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Details

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