Fabulous every time
We now have 5 beautiful original photos on canvas on our walls from The Canvas Factory over the past 2 years. Each order has come with great communication, suggestions if my photo was not going to look fabulous, excellent quality and speedy delivery at very competitive prices. I have never paid more for priority postage. I'm sure we will use them again after our next holiday.
- Verified customer
DO NOT USE**** NOT A GOOD EXPERIENCE
3 weeks late can't even address a parcel correctly!!
I would never ever use this company again the online people don't even know the date! When I was told my parcel would be there on the 4th it was nearly the 6th!!! Another told me I should have the parcel as it was delivered that morning - yes it was delivered back to your Melbourne office! At one point I was sent their shipping terms 7 times in an email - Bad bad bad. No reply No help - found a better local business.
Poor post transaction communication
Ordered a 70cm x 130cm large canvas of a professional photo and was unfortunately let down with part of the image appearing smudged.
Tried resolving the issue via email to little effect. The staff failed to acknowledge the issue and insisted it was not a fault of their production. Seems a bit rich given they state a 100% satisfaction guarentee and "believe in providing the best canvas printing services to ensure that your photos are preserved on canvas exactly as you want them"
On a positive note the price, service prior to delivery and commun...
I ordered the Star Wars collage which l believed to have ordered on a frame, 5 pieces. They arrived frameless and the images were such poor quality that l just chucked them in the bin. Lesson learned but don’t believe all the fake reviews and find someone more reputable.
Professional and fast
We have ordered 100 x 75 cm canvas in floating frame. Delivered within a week by TOLL. Quality is amazing. Our favourite place in Europe the neuschwanstein castle looks beautiful on the wall at living room. Thank you very much .
Absolutely Fantastic Quality
We purchased 7 canvases in total - the first 2 were just a collage of pictures taken from my facebook page of our travels to china and italy- they came up a treat considering the resolution was low so i decided to also order 5 larger professional pictures for our home of the newborn photoshoot we had done - and OMG ..... they have blown us away!! I picked the mirrored option for the sides of the frames - they are absolutely beautiful and amazing quality!! Fast delivery too - we couldnt be happier THANK YOU xxxx
I never have the confidence in ordering anything online, so I gave it a go! The website was simple, it made the process so easy. The package arrived when stated and the product and quality is above and beyond my expectations. Thank you so much, I am so happy because photos are so personal and the product speaks more than 1000 words!
If I could give less than 1 star I would
My whole experience of this company has been appalling and I would definitely not recommend using them.
I was told it would arrive on the 15th May, then told the 20th, then when it still didn't arrive on the 20th I was promptly told that my order had been lost and that it would have to be re-printed and re-sent, meaning I would have to wait another 20+ business days. I was also told that it was not 'company policy' to compensate for the delay or to express ship the product.
After being told my order was lost and offered store credit (as 'com...pany policy' doesn't refund, even though they didn't deliver what I had paid for), I said that I would like a re print and to have the images sent, to which I was told that it first had to be 100% confirmed that my order had in fact been lost. I asked how long that would take and was told it would take between 12-24 hours to which I requested an email to be sent once it was figured out so that I knew what was happening. 9 days later, I still had not received an update of what was happening with my order despite having called and left a message asking for an update. When I finally heard from someone, it was an email to ask if my order had arrived which clearly showed that they had no idea what I had been told about the order being lost to which I had to AGAIN request a reprint which means it will be almost 30 business days from asking for the reprint to receiving the order (which I am still waiting for)
Fast, helpful and great quality!
I ordered 5 custom canvases for an office refit, i had dedicated customer service support who helped with putting together the right size for my image quality. They have a graphics designer who gave great support too. Production was fast and delivery was even faster!
Eye catching! A great recommendation for a gift.
The Canvas Factory provided a wonderfully canvas of excellent quality for my birthday surprise.The 120cm x 80cm picture looks absolutely stunning on my wall. The courier service was exceptionally quick- l certainly wasn't expecting it to arrive within 3 days of my order
Absolutely thrilled with my framed canvas! Did not expect such great Quick service. Will tell friends and certainly be using them again for my canvas orders. Their communication is excellent, keeping you informed of progress and delivery. Highly recommend!
What a brilliant service you're providing!
I have now had 3 large canvas prints produced and couldn't be happier with the results. The quality and the colours are incredible and are exactly what I had calculated on my computer before sending them off to Canvas Factory. Everybody viewing them is awestruck at the results. Great work guys!
Best in class !
We are extremely happy with the Acrylic print we have ordered with Canvas Factory.
We initially had a couple of questions that were all promptly answered and ordered on the day.
Print arrived by (standard - untracked) mail in just over a week.
Print quality is excellent and the acrylic mounting is of top notch quality.
Highly recommend and will use again !
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Questions & Answers
How do I determine the amount of magnification my image can tolerate without disforming?
Rory P.Canvas Factory
What i would suggest is sending through the image to our email at Support@canvasfactory.com and asking for feedback on it and which size it would print out at. We can then check it for you and provide ample feedback.
I want to order a photo from my e-mail list, how do I do that. Is it possible to get a phone number ?
I somehow got cut off from my chat. Can someone please check my order (5 canvases) 5200322. Will it be able to be posted quicker if I pay for overnight express for monday July 31st please? To Connie Hopper 12 Henry Street Loxton SA 5333?
Rory P.Canvas Factory
Your order has already been shipped and our estimated delivery time frame is 5-10 business days. Unfortunately, it is not possible for us to change shipping method after an order has been placed. Hopefully, you will received your order asap.
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