Excellent experience and great product
Ordered two canvases then found out the business was not in Australia. A little disappointed but Germans are a stickler for attention to detail and quality products. So I don't mind. The canvases arrived in good time, well wrapped, no damage, and were excellent quality. I'll definitely use again. :)
hi all, i ordered one lot of pics, and the pics came out perfect, but we received no adhesive strips. They told me with was a QC issue. it thought sure , I understand and then had to wait a month to receive the strips. I needed a few more pictures so thought I would try them again... waited 2 weeks ... and guess what no adhesive strips again...
considering it took them a month to send the last lot.. i wont bother with them again
choose someone else people!
Big thumbs down... not an Australian company don't buy
Purchased a supposedly fluffy cuddly blanket. As it stated on the not Australian site!!.. The blanket came from China.. The print was meh!!.. But the material was like a table plastic cloth. I bought this for my cousins 21st who has been in accident and now is disabled.. And was hoping to give it to her as a comforter... So disappointed.... Do not consider paying a dime for this crap!
Excellent service & quality
I received my 100 x 75cm Canvas Print today and am extremely pleased with it.
The quality of the canvas and the colour is superb!
Communication with them via email was great with a quick response. Also freight was ahead of scheduled time!
A little disappointed to find out they are based in Germany and not Australia but would I purchase from them again - hell yeah!!
Very happy with the quality of the photographs.
I ordered 16 MIXPIX photographs. The ordering was very easy. The timeframe for delivery was a little slower than advertised. I must admit I was becoming quite concerned particularly after reading the reviews. They arrived today and I am very impressed. Would order again.
- Verified customer
I waited over a month for my canvas prints. Then when they arrived they were extremely poor quality the canvas frame was flimsy and the finish was terrible. I scrapped 3 out of 4. Definitely do not buy from this seller. Says in Australia but not at all. From Germany
Shocking Service & Broken Acrylic
I should have listened to the reviews!
I ordered an acrylic print and it arrived in about 1- 2 weeks (which is understandable as it comes from Germany).
However my acrylic print arrived cracked! other than that the quality looks fantastic.
Apart from the crack, I loved it so much that I decided to place an order for a large acrylic - they have taken my money and it's been over a week with no confirmation of shipping.
I also emailed them about the broken one I received. Their policy is that if it is broken in transit that they will replace it, however it's been over a week and still no reply.
I even tried calling them however the number on their website does not exist.
- Verified customer
Very disappointed with the Blankets I ordered for Christmas as presents. I was aware of there small size but the quality was very disappointing- could hardly be called a blanket. A very thin piece of material but definitely not of blanket quality. I didn't pay full price however they aren't even worth the price I did pay. Don't waste your money on this product.
Poor delivery time no replies to emails very disappointed
We ordered some photos in frames for christmas presents and as per their web site when we ordered stated wil receive in time for christmas, It is now late christmas eve and after a number of emails we have had no reply or the products paid for. there are a number of other reputable canvas and on lone photo framers we have used previously and had no problems. Even though it looks like an Australian site it isnt it is inGernamny. will never use again and would make anyone aware that these take forever to arrive and we are hoping ours will eventually arrive.
Ordered and paid over $160 for a canvas print, which I wanted for a Christmas present. Got fooled by the .com.au web address, and also their 24 hr production time they advertise, plus the Xmas special banner on their home page. Thinking it was in Australia, and that itd be despatched ASAP after the 24hr production, and having near 2 weeks before Xmas yd think it was ok. I did receive an email in around 48 hours saying my order had been despatched. Trouble is it took me to the UPS site in Germany. That was the first sign of trouble. The UPS trac...king no. refuses to give any result so I emailed mypicture.com.au, but no response apart from a useless auto response. Ive tracked them down as actually being a company called Picanova based in Cologne, Germany ... thank heavens I used PayPal. If I dont hear soon, or miraculously receive my order, theyll be getting a call. I have a native German friend so will probably ask them to enquire on my behalf, much easier if theres no language barrier. Anyway, never again. No one needs this, especially at Christmas time. Gave them one star only because you cant give none.
Contrary to several reviews here my experience was great although I was also surprised that my parcel came from Germany. I ordered a plush blanket, a canvas and an aluminium print, very happy with quality as well as delivery time. In general German products seem to have a higher QC standard than Australia. Improving here.
I ordered on 14 nov , nothing arrived and they advised me it was returned because the address was wrong, I was asked to confirm the address which was exactly what was on the invoice. I still dont have the print, the tracking number was not right and Australia post, my local post office confirmed the parcel was never delivered.
The response to emails is rude and repeating the same things. They are not Australian but German and I will continue to advise them its not acceptable. I suspect my parcel went to Austria not Australia.living in the bush the post office knows what you get .
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Questions & Answers
Why is it advertised as today's special -$6.99 coupon already activated - but when you place an order it comes up at $9.99. The promotion says -85% but the order gets processed as -$80%. Surely this is fraudulent and false advertising?
Who do you use for shipping your products please
The product is produced in Germany. They use some obscure shipping company to get them to Australia. Being made in Germany is the reason they use to explain why they can’t refund for poor workmanship.
They actually resent my order after complaint that it had not arrivedbut unsure as to what company they used for shipping. I was annoyed that it came from Germany as i was under impression i was using an Australian site with the .au address
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