1,984 reviews
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just received my 2 photo books on my recent to South Africa. they were awesome. will be adding them to my collection of 50 books. to Show reply
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I made some HD hardcover layflat photobooks 30 cm x 30 cm of our recent safari trips to Africa and the results were very pleasing. I can recommend the matt finish which is an optional extra when you check out and upload your photobook. I think it worked out at only $5 extra for my 40 page book. These types of photobooks are the top of the range… Read more · 1
books with Photobookshop so are the most expensive but are very worthwhile and good value for money considering the high quality finish and excellent binding. Robbie G.
OmG!!! I just got my 120-page 30x30 hardbound photobook and I’m over the moon in love with it! It only costs me $60 in total including ship’g coz I took advantage of the promo (would’ve costs me $250 if not for the promo). And the pages! OmG! They’re thick and not the cheap quality looking one! The colours of the photos came out good too!!! I have… Read more · 1
bought 4 more of the same size books with their Mother’s Day sale for $238 incl shipping and I have 3 years to use it! Isn’t that great? I’m glad I did knowing that the quality is THIS GOOD! I have lots of time to finish my books. I’m planning to buy more for my 3 daughters ❤️❤️❤️
I love my photo book of The Five Stans. It was such a memorable trip and I have included details of some of these amazing experiences so I can remember them well into the future. Show reply
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I have used these folk for almost a decade now. Only once was there a problem and they sorted ASAP. Highly recommended. Show reply
Ordered twenty large calendars and uploaded files to their servers. Delivery complete within 10 days. Could not be happier with the quality of the calendars or the speediness of the delivery. The families will be evry happy with their Christmas gifts. Show reply
I created a Photobook for my sister & myself after our families travelled to Thailand. I did have one to two problems where I was unsure how to proceed but assistance was on hand and the issues were soon sorted. There were many book sizes to choose from, I choose a 120 page 30 x 30 which was perfect for me. The paper quality was very good and… Read more · 1
we were happy with the finished product. I now have a lovely photo album of our holiday to look back on. When I showed the book to another family member they were impressed and considered making their own.
Book #5. Extremely happy with my 5th book from PhotoBookShop.com.au. Excellent coffee table addition. Show reply
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Customer Support is incompetent and consistently wastes my time, ignores my requests, ignores the facts I have provided (changed the subject line to refer to a different Voucher code). Continually causes me frustration and does NOT resolve the customer issues (your PhotoBookShop system is also failing by constantly defaulting to the higher priced… Read more
paper option without the customer's consent - refer to PDF titled, 'Defaults to 25cent...pdf').
Critical information I provided by email is completely ignored, my subject line changed to incorrectly refer to another voucher code (refer to my file 'Voucher WAXXXXXXX...pdf). Their incompetent support has now referred to a previous issue in November 2025 rather than to the current issue provided in December 2025 while adding email pages of irrelevant information relating to November 2025. The same incompetent person seems to be the main cause and I have asked for that person not to deal / assigned to my issues in future.
Support did not spend more than two seconds reviewing my email dated 27/12/25 1:19am because they have ignored the attached file, ignored the full evidence provided, changed my subject line to refer to the wrong voucher code (from my original 25/12/25 WAXXXXX to one that was used in November being Voucher WAXXXXXXX) and ignored my points of dissatisfaction which is unprofessional and lacked due diligence. My experience has been completely unsatisfactory as I do not provide evidence, screen dumps and files just for them to be ignored.
Issues 1.The screen dumps and attached files were removed and ignored by support causing them to provide irrelevant information and an incorrect assumption and incorrect solution. 2. Their system will not accept their own voucher code and they do not read emails in its entirety which would be beneficial and assist them in making a fully informed and correct resolution. 3. My points of dissatisfaction have been totally ignored for a second time in the last 30 days so I will be warning others through social media. 4. I will be writing an official complaint directly to the manager at Photobookshop as my requests for escalations have been ignored once again. 5. Pick-up of the first set of calendars in November 2025 (or early Dec 2025), it was found that a calendar was incorrectly packaged with damaged corners which I could not provide as a gift and required a reprint to be picked up again in a future date, wasting my time. 6. Support incorrectly replaces the subject line with irrelevant information not related to the issue(s) raised, creating further confusion and time wastage. 7. Support have incompetently continually wasted my time by providing an answer relating to a previous issue (Nov 2025) after I escalated the Nov 2025 issue 2 - 3 times because critical evidence was ignored and due diligence not exercised by giving me an incorrect solution in Nov 2025 for a separate issue. 8. PhotoBookShop system seems to have an issue with accepting a voucher code that was purchased from PhotoBookShop and provided by PhotoBookShop. 10. How is PhotoBookShop going to compensate me for my wasted time and effort and all the problems I have encountered?
I ordered a premium 100-page HD Layflat photobook on 23 October. As of today (26 November) it still shows as “In Production.” Their website promises 2–7 working days production plus shipping. Mine has been stuck for over 5 weeks. This was meant to be my mum’s 80th birthday gift on the 16th. That moment is now long gone. Multiple calls and… Read more
emails, including a stressed call and an “escalation” a week before delivery should have occurred, resulted in no real help and no follow-up. Communication has been abysmal and filled with excuses.
I am still waiting on two emails sent this week that remain unanswered.
They offered a $50 gift card as “compensation,” which is meaningless once the occasion has passed and unrealistic to suggest I would place another order after this experience.
Appalling service and very little feedback when things have clearly gone wrong.
If you’re considering an HD Layflat book, be aware that real turnaround times may be weeks, not days.
This is a warning, plain and simple.
Hi Annika, Sorry to hear about the delay with… Read more (+3 replies)
Latest follow-ups
I purchased a 120 page Hard cover photobook to store memories of our recent trip to the UK. The software was easy to use and navigate. I especially liked the fact that I coul create multiple projects and leave and come back later without losing… Read more · 1
anything. The finished product was beautiful and I was so impressed that I purchased another to send to relatives in the UK. I was especially impressed with the speed of that delivery! I would definitely recommend PBS and will be using them again.
Follow-up · Over 200 photos Very durable Matte finish
The book took a little longer to arrive than I expected, but I did buy the hard cover version with the best quality paper and a full 120 pages. When I queried this, the response was very quick and concise. Overall I am extremely happy with the result. Show reply
Follow-up · I used the wizard as a starting point for my layout. Then spent many hours / days adjusting the location and sizes of most of the images. The hard cover is quite durable but cannot comment on how durable the binding will be for these many pages. The colour quality was exactly as expected however, I do use a calibrated monitor to review my work.
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Bought photoshop Gift Voucher for friend and 4 days later still cant get a voucher to send them, despite trying help, chat, calling and emailing. Dont think system for Gift Vouchers works and customer support dont know how to rectify issue
Follow-up · Once I posted review they quickly got in touch and my voucher was provided. Hopefully they have fixed the system by now
Hi, I can see that Rachelle already assisted you… Read more (+1 reply)
Positive reviews
Have just done my latest of many books through Photobookshop and am the most thrilled yet. The book was made with scanned up to 100 and over year old photos and with all the warnings on the project about low quality I didnt hold much hope. It has turned out stunning and the recipient of the memory book will be so happy and surprised. Thankyou once again and will be back to do some more soon after next roadtrip in the outback . Show reply
I have just received my latest two Photobooks and continue to be astonished at the consistent quality of production over 17 books. I design my own books and my photos appear just as they were on my monitor and I couldn't be happier. Production and delivery are always within target. Thank you Photobook Shop! Show reply
Amazinf quality photobooks! I have been using this company for few years now and never been disappointed. I have recommended it to friends and family and have always only had good feedback. Books are printed on good quality paper and in great colours. Very good value for money. Show reply
Negative reviews
I ordered three softcover photobooks, but the website errored out during checkout. The charge remained pending on my credit card, but no order was created. Customer service advised me to place the order a second time, assuring me that if both went through, they would refund the duplicate charge. The original transaction did finalise, meaning I… Read more
was charged twice. I contacted support immediately, they confirmed a refund had been requested and would take 3–5 business days.
Nearly a month and multiple follow-ups later, the refund has still not arrived. Support has been polite but entirely ineffective, blaming internal delays with their billing team and failing to provide an Acquirer Reference Number (ARN) so my bank could trace it. I've now had to lodge a dispute with my bank to do to get my money back.
While the physical photobooks turned out ok, the administrative headache and completely broken refund process mean I cannot recommend using them. If a glitch happens with your payment, be prepared to fight for your money.
Hi Jacinta, Thank you for the email, and… Read more
I used to use Memento and like the software very much but they closed a couple of years back and directed me to PBS. I’m very disappointed that my order made in early Jan 2026 is taking so long, I’ve not had this issue before. I’ve emailed twice to the same person to be told it’s being monitored! What does that mean! It’s now 5 weeks, which… Read more
is well past the stated average delivery date. I also received a photobook last year where the title was slightly skewed on the page (it’s not, on the original), which is a real shame but I just live with it. When I finally get my January photobook, I will probably look elsewhere, quality is OK but software is nowhere near as good or easy to use as Memento’s was.
Hi Vivien, Sorry to hear about the delay with… Read more (+2 replies)
I posted in the past that Photobook Shop produced a high quality product but that submitting an order in January would lead to a long wait - I now need to amend this: I still maintain the product quality is of a high standard but the service is poor. I found out that if you order a regular size A4 photobook you will receive it promptly however… Read more
for whatever reason, if you order the large A3 layflat premium book then that takes weeks since they wait until they get enough to do a run of them. Needless to say, as much as i liked their books and software, I moved my custom elsewhere and have found comparable quality, better service and prompt filling of orders. I wish Photoshop all the best as they navigate their way through whatever hardships have caused them to disappoint customers.
Hi Thank you for your review and feedback.… Read more
Recent reviews
...I'm getting old and sometimes require help and assistance in completing a photo book. The customer service team is easy to reach by phone or by email and they reply quick and always friendly. Over the years I have printed canvas, acrylic, softcover and hardcover books. All arrived in time and in a top quality, family and friends were astounded.… Read more · 1
Thank you Rachelle, Sophie, Soula, Maurice (not sure if I spelled that correctly) and all the others who's names I couldn't find in my emails. K Wagner
I have made quite a few photobooks over a few years & have been extremely happy with the product & the service everytime. Any questions I have had have been answered promptly, either by the live chat or sending emails. The books are always of very high quality, would recommend them to as an excellent company to deal with. Show reply
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Latest purchase was for a friend’s 60th birthday. As usual the product was excellent and admired by all. The photo book was produced very promptly and arrived in time for my friend’s birthday celebration. I have been creating photo books for the last 10 years as Xmas presents and find creating online to be so easy and rewarding. All recipients… Read more · 1
are so excited to receive and love them. The product is well priced when purchasing a voucher at a special price and includes postage.
Just received our first photo book, such great memories presented so well. The A4 hardcover quality is the best. looking forward to the next project. Took longer to get here due to a stuff up by Aramex and the tracking on PBS is not that helpful. Show reply
I have just ordered my 4th Photobook shop lay flat photo album. The last three were amazing and a great reminder of wonderful adventures I have been able to have. Cannot wait for my latest adventure to be made into a fantastic memory. Show reply
Amazing service have used PBS since 2010 for all our holiday snaps. Also for canvases for family members. Very excited to receive my last four books from our last adventure including Switzerland, Italy, Uk and 56 day cruise. I was surprised they turned out so well as photos weren’t perfect and the books came out great. Such wonderful memories to always look back on. Show reply
Good job, Photoshop. The poster came out well, it was posted in a very skinny cardboard box, so lying flat when arrived. Unfortunately, a tiny bit bent due to movement in the box. Not a big deal though, it was easily rectified and now looks perfect in its frame Show reply
Wonderful canvas and has brought out my photo very well. Very pleased with the results and all our other canvases we have purchased over the years. Packaging was excellent for delivery and came reasonably quickly. Show 2 replies
Follow-up · Have created photobooks, (normally 60 pages) which is just perfect for our trips and made over 25. Also 5 wedding albums (some presents) and an Anniversary album. Am now about to make a Birthday one for a present. A mug, Cushion covers (but have to have them light & bright to get the colour in the material). Mouse pad, Pic Tiles and calendar… Read more
Extremely happy with the 12 x 12 inch canvas print. Arrived in quite a short time and packaged well so there was damage. I have made several photobooks in the past and have been extremely happy with the production of same. Highly recommend. Show reply
I’ve purchased many 100 page A4 hard cover books and always had great service and quality. Thank you. My complaint is really about the advertising of great specials. I always check them out and find it is not very often when infact a special is any different to the every day price. Disappointing and false advertising. Show reply
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Hi David as stated on another review that you submitted we will review the above and get back to you