Photobook Shop

Photobook Shop

4.3

1,755 reviews · Statistics

PositivevsNegative
83% · 1,459250 · 14%
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Product Quality
4.6 (1,349)
Return Claim MadeYes (36) · No (1,372)
Shipping
4.5 (1,060)
Rates and Fees
4.6 (359)
Job Satisfaction
4.6 (379)
Timeliness
4.5 (402)
See the Best Photo Printing Services in 2023 as rated by Australians on ProductReview.com.au.

Reviews

1,755 reviews
Robbie G
Robbie G Sydney, NSW

My 20 cm x 20 cm soft covered photobooks from the PhotobookShop people

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Ray K
Ray K South East Queensland, QLD · 3 posts

Very Happy

Product Quality
Shipping
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Fan
Fan · 2 posts
 · Verified

Never let you down

Product Quality
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Timeliness
Kerry.
Kerry. Greater Melbourne (Outer), VIC

Disappointed.

Rates and Fees
Job Satisfaction
Timeliness
Photobook Shop
Photobook Shop · 

Hi Kerry,
Sorry to hear about the disappointment with your calendars. Please email us at business@photobookshop.com.au so we can assist you further.

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Lila
Lila · 2 posts

Fabulous idea for Yourself or Someone Else

Product Quality
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SharonM
SharonM Perth, WA · 19 posts

Fabulous books

Allan
Allan Metropolitan Adelaide, SA · 4 posts

photo copies

We ordered 16 copies, not a big cost, but no subsequent response.
Still waiting after more than three weeks. Is there any other way of saying 'Not Happy Jan' without swearing?

Photobook Shop
Photobook Shop · 

Thank you Allan for your email and apologies for the delay with your order. Can you please email us at business@photobookshop.com.au so we can look into this further for you?

Allan
Allan · 
Photobook Shop
Photobook Shop · 

Hi Allan,
Unfortunately, we can't see an email address here so if you can please email us at business@photobookshop.com.au as we require either your email or order number so we can look into this further for you.

SKBK
SKBK Greater Melbourne (Inner), VIC

Great service & product

Desiree
Desiree Richmond-Tweed, NSW
 · Verified

Excellent quality

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JUDY B
JUDY B

Always good.

John
John Sydney, NSW · 2 posts

Annual Calendars

Product Quality
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Natty
Natty Hunter Region, NSW

Photobook

Good quality of book and service . Easy software to create a book

Product Quality
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Timeliness
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The Ghan
The Ghan

Great book good memories

Author stated being incentivised for this review

Jennifer K.
Jennifer K. South East Queensland, QLD

Great Product!

Brenda
Brenda

Fabulous quality photo books.

Every time I submit a Photobook for printing, I am always blown away with the finished product. Maybe it is because I am putting it together on a laptop and it is quite small to work with, but the colour of the photos and the quality of picture never ceases to amaze me. The paper is also very good quality. I am always happy to refer people to Photobook Shop when they admire our books. We now have a lovely collection of holiday memories, family occasions, and our latest one, my dad's life story, complete with many old photos from a bygone era....so precious to have. Thank you ever so much, Erin and the team! Looking forward to getting the bulk order so members of the family can each have a copy.

Product Quality
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Questions & Answers

greeneyes16_1
greeneyes16_1 · 

why can i log in keeps comeing up as useer wrong

Photobook Shop
Photobook Shop · 

Hi are you able to email us at smile@photobookshop.com.au so we can check your email address and then we can reset your password for you.

Guest
Mossy
Mossy · 

Why do you need full access to all of my photos and not just the couple i want to upload?

Photobook Shop
Photobook Shop · 

Hi Mossy,
Can you please email us at smile@photobookshop.com.au for further assistance.
You just need to select which photos you wish to upload into the project.

Guest
Julie M.
Julie M. · 

Unable to see my project

Julie M.
Julie M. · 

Unable to see my project

Photobook Shop
Photobook Shop · 

Hi Julie,
Which designer have you used to create the project? Online via the website or your desktop software?

Julie M.
Julie M. · 

I have downloaded the software on my laptop. When I go to recreate the project it tells me that it already exists, but I am unable to see it in my project folder.

Photobook Shop
Photobook Shop · 

Can you please do the following for me?

Make sure you do this with the user account you created the project. If you have changed user accounts or made new user accounts then this is why your project is missing.

The project files are stored under My Documents > PhotobookShop.com.au Projects. Do you still have this folder on your computer? You should see your projects in this folder.
There should be folders in this folder called the same as your projects, e.g. holiday2012.prj
In the holiday2012.prj folder you should find a file called holiday2012.prj

If this file doesn't exist then do you have a folder called History? If so take a look in this folder. You will notice files name with dates and the extension .prj
Copy the latest .prj file into My Documents > PhotobookShop.com.au Projects > holiday2012.prj and then rename it to holiday2012.prj
Note: holiday2012.prj is the name of your project.

Now close and reopen our software. You should now see your project under 'Open an Existing Project'.

Julie M.
Julie M. · 

Thank you. I found the file. It was easier for me to delete it and start again.

Guest

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