ALDI Holidays

Just returned from a 10 Day Chinese Trip to Beijing, Wuxi, Su Zhou, Hangzhou and Shanghai, my Wife and I were very impressed with the professional and friendly Service from the Tour Guides, Jing in Beijing and Angela for the Shanghai part of the trip from Wuxi, both Guides spoke perfect English and provided a great informative commentary about… Read more ·  1

history and local Information. Hotels were good with clean comfortable Facilities, and a healthy Breakfast which lots of choices was available each morning. Local transport by Buses which were comfortable and fairly new plus a 5-hour trip by high-speed Rail was a highlight. The Flight arrangements made by the local Queensland based Agency were very good, time wise and Airline wise with Cathay Pacific via Hong Kong. It was a very satisfying and happy Vacation I certainly recommend.

As a first time user of Aldi Travel, but an experienced traveler. I found Victoria to be pleasant and professional in our dealings of securing our holiday to Asia next year. Regards Claire and Antony. Show details ·  1

Outstanding communication from Claire we are very impressed and happy with her attention to detail and we feel valued as customers Thank you Patricia and Brian Dadds Show details ·  1

Victoria Dahlgren was bubbly, friendly and very professional in the way she interacted with me regarding me booking the "Spectacular Singapore, Shanghai's and Japan's Cherry Blossom" holiday. Victoria explained the process and was able to answer all of my questions in great detail. I am so happy to have Victoria as my holiday consultant. Victoria was as happy and excited as me I think. Thank you Victoria. Show details ·  1

After seeing an ad in the Aldi Catalogue I rang and made enquiries and spoke to Angela, she could not have been more helpful and answered all my many questions and queries. When booking the cruise, she also took the time to go through the cabin options and help pick a hopefully ideal cabin to suit us. Show details ·  1

I spoke to Mel today, who's customer service was outstanding. She responded to all my questions in a concise professional manner, was very pleasant, and provided me with reassurance when my questions were resolved. Thanks very much Mel Show details ·  1

Will NEVER book anything with this company again. Final documentation was wrong & no hotels were booked on our behalf. We booked a Sri Lankan holiday with Katie-Lee. The final documentation came through incorrect and, after asking a few times was never corrected. It also did NOT have any contact details of the Sri Lankan agent/tour company. … Read more

After emailing a few times and ringing finally got detail and contacted Esna Holidays in Sri Lanka who were excellent and quickly emailed the name and phone number of our private tour guide.

Still cannot believe KatieLee did NOT even book any hotels for us which we only found out on arrival at our first hotel. On checking in we ended up having to wait for hours before agreeing to pay the hotel again if this big mistake could not be sorted out before we checked out.

Trying to contact Aldi support and KatieLee was stressful and time-consuming and to date we have never received a reply or apology from them. Esna holidays told us they do NOT deal with the hotel bookings but were wonderful as they saw how stressed and upsetting this was and spoiling our holiday and, even though it was not their job they ended up sorting it out for us.

I just got a quote for a holiday to Freestyle Resort Port Douglas. Advertised as from $1299. (That's from $ 2598 for two people) I added one extra night for two people and was quoted $4430! Is that honest advertising??? Show details

I write this review in the hope that it will stop others getting stung! Yes, I got to see China to a small extent, but not anywhere near as well as a better tour. The whole setup appears cheap at the beginning, but is spoiled by several factors including the $12 days so-called 'TIPPING' which actually did not go to the tour guides or anything… Read more

but to the central office – – so why not just add them onto the initial cost and be honest?

We were accommodated well outside of the cities and hotels – the first hotel at the hot springs in Beijing was beautiful because of the hot spring bath, but the last day in Shanghai was a shocking quality hotel, a long way from the city so most of the day was spent on the bus.

The worse and most common complaint was on the bus is the 'HARD SELL', that is bussed to various so-called government owned 'Institutes of Natural Health', Jade, Silk and Tea Plantation. Be damned about showing people anything about the traditional process – just herded into a room for an hour or so hard sell – – the worst thing is the prices were absolutely exorbitant; which caught a lot of people including myself until I woke up.

Was it good value? No, not with the hidden fees and I would certainly go to China by myself, booking hotels as things are fairly easy.

I think Aldi have brought disgrace upon themselves with this promotion.

Frankly, I think most people on my boss would agree that the last day warrants a rebate.

Anyhow, if you're going and need a tour, pay upfront a bit more and get something that shows you China – not the inside of a bus or a showroom.

I hope this helps others.

Thank you, Electra, for following up my request for information regarding airport/motel transfers. The link to Rome2Rio https://www.rome2rio.com/ was very helpful. Show details

Thank you Electra for your patience and understanding, taking the time to listen and action our request, after a number of unsuccessful interactions with others, you have restored some faith. Show reply

I wanted to share some feedback regarding our seven-day Aldi holiday at Merusaka Nusa Dua Bali in April 2026. My wife and I thoroughly enjoyed our stay—the resort was outstanding, and the staff provided exceptional service throughout our visit. As someone who had previously been hesitant about travelling to Bali, I was pleasantly surprised and am… Read more ·  1

now looking forward to returning.

However, I was disappointed to discover an issue with the booking process that added unnecessary stress and additional costs to our trip. On the Aldi booking site, it requests you to input a middle name, not middle names, and there is no indication that you can enter more than one. My wife has multiple middle names, so we only entered one, not realising this could cause a problem. We later learned that airlines require the ticket name to match the passport exactly, including all middle names. While Garuda Airlines did not require a correction, Virgin Airlines did, resulting in an extra charge of $262. We were informed that this fee could have been even higher if both airlines had required changes.

We raised this with Aldi, hoping the ambiguity on the website could be acknowledged and perhaps the fee reconsidered. However, we were told, "As the name correction fees have been applied by both the airlines and My Fiji in line with their policies, we’re unfortunately unable to have these charges waived."

I hope this feedback is helpful for improving the booking process. Clarifying the instructions for entering multiple middle names on the website could help future travellers avoid similar issues and unexpected costs. Despite this setback, we truly appreciated the quality of the resort and the care from the staff, and we hope to see this aspect of the booking process improved. I would have given Aldi 5 stars, if this hadn’t happened and their website stated middle names.

Thank you for taking the time to consider our experience.

I have been helped by Electra Bryant today. She answered my question completely and in detail and I can say that is an excellent mode in helping clients. Thank you Electra. Slobodan Milinovic Show details ·  1

My husband and I travelled to Beach Comber island Fiji with Aldi Holidays, late last year. I was initially a little worried that things would be okay, but the company was extremely helpful with any questions we had and we had the most wonderful holiday, at a very very reasonable price. Thanks Aldi Holidays we would highly recommend your company Show details ·  1

i would like to thank Rebecca Kalligas ,for helping me book a holiday,for my wife and myself. Rebecca , was very helpful,very professional,and had alot of time ,to explain everything ,about adjusting our holiday ,to suit as.THANK YOU very much. signed Chris Wright. Show details ·  1

Excellent follow up service from travel consultant M/s. Victoria Dahlgren. Show details ·  1

I dealt with Romi and she excelled! Very was helpful and went the extra mile. Show details ·  1

We have booked our 2nd Aldi Holiday Isabella kellythorn our cruise specialist was amazing and knowledgeable made booking so easy and worry free awesome customer service. Isabella is a,credit to the company Show details ·  1

Keira was very helpful and prompt with our enquiry no question was unanswered. Looking forward to our trip with Aldi to the UK Show reply

Sasha answered all my concerns about the Japan trip. She was so friendly and helpful .I know my husband & I will have the best time. Really looking forward to the trip next year. Show details ·  1

We booked an Aldi holiday last month for the 2027 Celebrity Cruise in Japan and South Korea - we have had a great customer service experience so far and pricing has been great. Keira was super helpful over the phone, and sent through additional information to support us with our questions. I feel confident that we will be looked after by the Aldi holiday team, and we are super excited! Show details ·  1

Electra has been most helpful with my booking. Great asset to your company. Show details ·  1

I contacted Aldi Holidays via their enquiry line on the website. I received a phone call followup. Laetisha answered all my questions and explained how the packages worked. I phoned back and Rebecca assisted with booking the cruise. Both travel agents were excellent and I was very happy with the service I received from both ladies. Show details ·  1

Keira was amazingly helpful through email communication, She had quick response times and all my questions were answered which makes the situation such a smooth trasaction. Thank you Keira Show reply

Kiera was great, understanding and helpful. My issue was resolved very promptly. I would go back to Aldi Tours knowing the customer service is great! Show details ·  1