Buyer beware - no refunds or credits
Buyer beware - my partner selected the wrong plan to re-charge, then selected the right one within minutes. Simple mistake, Aldi have charged for both plans and will not refund the $25 charged for a plan used for all of 2 minutes. Seems like they are all about the money and customer service comes last.
They are thieves
Do not deal with these people they take your data that you paid for and refuse to refund it! I had 44gb left before expires they took it all after I recharged and refused to return it to me lawfully. Had to involve telecommunications company! Terrible customer service they are absolutely useless
Cheap plans - horrible service - hidden extras
Definitely cheaper than Telstra, good for calling NZ, customer service is slow and seems overseas based, English is hard to understand, they do stuff like hang up after waiting for 20 minutes on hold - the Jetstar of Mobile Service.
Horrible customer service
I spoke to a lady from Aldi, her name is MEY, it is the worst Customer Service I have ever experienced, that is never happened before, she end the phone call suddenly and unexpectedly without resolving the problem. She was very rude.
ALDI - Best Family Plan Mobile Phone I have ever had
- the My ALDImobile website to view your Service options and usage is easy to use.
- Porting of 4 x mobile phones to ALDI was relatively easy if you have some tech sense.
- cheapest Family Plan out there. $80 a month for 4 x Mobile Phones compared to $200 a month for Telstra. Unlimited Standard Calls and SMS as well.
- most Data for a Family Plan out there. A whopping 72GB per Month.
- easy re-charge facility.
- data can be shared amongst the 4 phones. Kids use bucket loads, Dad uses a bit and Mum uses next to nothing.
- can confirm...
Phone number not recognised, horrible customer service
My number is not recognised by certain phone systems and apps. When I raised the issue with support they closed the ticket without resolving the problem. Their contact number is impossible to find in the ALDImobile app and their customer service is rude. Coverage has been ok, internet Has dropped in and out.
Disgraceful customer service!
Have not been able to receive calls and sms for 5 days and still not resolved.
After multiple calls to their support centre it will most likely be looked at in a couple of days but not necessarily resolved.
Not bad at all!
Overall Aldi Mobile has been great for me. Their plans are affordable and their coverage is satisfactory. Sure there have been a few occasions where I can't find reception, however for the price I pay, no real complaints here. However I wouldn't be mad if they did improve their coverage!
If only they were at good at telecommunication as they are with groceries.
Terrible reception and call quality - as soon as I walked into ANY building, it would struggle to maintain a network connection, let alone a phone call. I went through all the trouble shooting steps, from contacting ALDI mobile where I spent hours on the phone tweaking advanced settings and replacing the SIM card - who then suggested it was my mobile device that was faulty and I even went as far as nearly sending my phone in for repair with google and buying a new one. Thankfully, before sending my pixel for its unnecessary 'repair', I noticed ...I still had terrible reception on my new phone. So I returned my new phone, signed up for a different provider and to my surprise, I had a strong network connection. Don't be fooled by their use of the Telstra network - whether it's because they're using only a part of it or whether telstra itself has awful connectivity nowadays, it's not worth spending the past year wondering why people can't hear you or why I never replied to a message. ALDI has awesome grocery deals - it should probably stick to that industry or invest more into this one.
who has these problems?
i am an telstra and optus refugee. my company had up to 8 mobiles at any one time and always had some drama -- poor coverage, account difficulties, equipment failure (under warranty), etc, we changed over to aldi on all phones and for 3 years have never, i repeat, never regretted the move. if you want to complain about poor service, terrible phone support, and account screw ups. just get an optus or telstra account. try to contact support, and try to understand whatever is passing as english,, If you want to be on hold for up to 120 minutes - y...es, that was the final stroke before we went to aldi - then stick with the big three, optus, telstra, and vodaphone. If you cannot tie your shoelace, maybe you should not get a mobile phone. and stop trolling.
Not really that cheap
I have a prepaid plan for the kids phone. Reception is good, Ive never had a problem. Recharge is a different story. Once I recharged $15 and it didnt work, no credit, although my credit card got charge $15. So retried and got $15 credit on the phone. So lost $15 somehow in cyberspace. Yesterday we got a message to say there was $4.92 credit left and then 40 minutes later another message came through to say credit was $0! My kids hardly use this phone and certainly hadnt used it in between those messages. So there is something wrong with their prepaid charging system. I will recharge again once more and if I have any further problems, I will change providers.
- Verified customer
Basic customer service and sometimes slow, but better than Telstra
After 13+ years with Telstra I took the leap to Aldi 6+ months
I was just sick and tired of Telstra's customer service
First things first, the customer service is a bit slow to answer, but they actually answer. That's an improvement over Telstra.
They some times need to emails to get it right and be clear but at least they persist to get it right.
They run using the Telstra 4G network so the reception means great signal almost everywhere AND no need to ever deal with Telstra staff. What an awesome combination! :)
The price is brilliant too, $35 per month instead of $130.
Plenty of room in those savings to buy a phone myself....
Worst Customer Service I have ever experienced
Absolutely the worst customer service i have come across. Have been trying for four days to get my number activated. Have had to wait for up to twenty minutes on hold before hanging up in frustration.
I have an Aldi sim and was advised by email it was due for recharge (just 3 days notice) I dutifully went to their web site and after an hour of wrestling with it finally got to the recharge area. This area makes no sense at all but I selected a plan and it stated I was done yet NEVER asked for any credicard details? another email then stated I had over $30 credit ?(from my $15 plan ??). I phoned and after an hour of their horrible grating musac an operator answered then claimed he couldnt hear me and hung up. Today I again called another 15 mi...n wait and agian the operator claimed they couldnt hear me yet my phone works perfectly everywhere else. I received 1 follow up email to my request/complaint then nothing, WHAt is wrong with Aldi? How can these backward companies be allowed to sell communications products when they just cant communicate?? Next call is to the Ombudsman
This is NOT an ALDI problem - it is Telstra
I am with Telechoice, my friends are with Aldi or Woolworths.
One of us started complaining about poor telephone access, then we all started complaining.
We went to where one had a problem - .
At one of our friends house, WE ALL HAD NO ACCESS. So, we deduced it is not the reseller, but Telstra.
I lodged a follow up complaint with Telechoice. I asked them to find out why I had a good service at home 2 months ago but now have no service. The resultant information from Telstra was that it was due to bushfires and Telstra aren't going to fix the problem. NOTE: I live in an urban area several hundred kilometres from any bushfire!
Worst mobile service provider I have used
Would have given a 0 star if it was possible. I have been using Aldi mobile for past 5 months. I am not able to get incoming or outgoing calls for the past 2 days. Got resolved for few hours when I gave customer care a call on day one. Same thing happened on second day and they informed that they can get it resolved in 2 business days!!! I am still not able to get incoming or outgoing calls. Missed my telephonic interview. Worst service I have seen ever.
Really, really B.A.D. customer service.
Cannot even register or activate - the code they send by text NEVER arrives. If you buy online expect to wait for delivery of sim. Then activate? NOWHERE in the instructions does it say now insert your aldi card. Really, really B.A.D. customer service.
Worth of money
I have used Vodafone last four years spent lots of money and finally moved to ALDI
Worth of money
Excellent customer service
Plenty of data with rollover
Unlimited calls to selected countries
Excellent if you live in Metro Australia
Don't really understand why theres so many bad reviews. Yes their reception coverage isn't as good as Telstra, but it uses most of their towers and is just as fast. If you live in a smaller city like Canberra or Wollongong, you still get excellent cover. Out on country roads, your reception isn't as good. As for the data rollover, its amazing, and they always increase it regularly. Ive been with Aldi for 2 years or so, totally worth it, will never sign up to a ridiculously high price plan with Telstra or Optus again!
- ‹ Prev
- Next ›
Questions & Answers
I am on the 12mth mobile plan with aldi and i am wanting to change my mobile number without loosing my data and mobile plan as i still have 250 days left. I was wanting just another aldi mobile number. Can this be done or am i going to loose everything when i get another mobile number?
I'm pretty sure you lose your data from your existing plan when you port to another Mobile Phone #. Might want to go direct to ALDI.
I have a ZTE a110 I can send and receive messages but can not make or receive calls. any help appreciated.
I had a similar problem on a Samsung Galaxy S5. It wasn't the phone. I bought a new SIM for $5 and then ported my Phone Number over to the new SIM and this fixed the problem. Apparently a SIM cards can be 'faulty' and they are difficult to diagnose. I guess I could have made ALDI pay for the $5 new SIM however it would have been a laborious process judging by their Customer Service Reviews. Switching over to ALDI is saving me about $600 a year so I just took the $5 extra cost on the chin and I just wanted a fix for my phone so I could receive calls.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.