Don't do it.
Just got off the phone again with a Aldimobile cutomer service person. I just recently changed over to Aldimobile, thought it would be better and definitely cheaper....well as they say you get what you pay for....crap.
For the past 2mths I was left unable to use my unlimited calls and text with 10 days left on my plan. Not happy. Aldis response was to trouble shoot my phone, why? I thought it worked fine yesterday and once I recharge its perfect again. I don't appreciate being ripped off as I'm sure no one does. Therefore I will not be recharging and I will be moving on to a more competent company.
- Verified customer
Number not porting, no help from ALDI
HERE IS ALDI MOBILE AUSTRALIA PHONE NUMBER 1300 989 000. Press 3 then 6 to talk to a person.
I am trying to port from Amaysim to Aldi. After 6 hours of my time calling between two to work out why it is continually failing I have given up and decided to go to another retailer. They take NO ownership of trying to help out a new customer and they try to hide their phone number so they won't have to talk to you.
Even after this dragging on for almost a month each new enquiry is met with 'please wait two business days'. You can't talk to manag...ement and they never even get back to you after the two days. They keep on telling me the same thing and not even attempting to fix the problem which is something between them and Amaysim. They just keep on sending through same basic porting request then saying 'it's failed' without trying to solve it. My partner has Aldi and it took us a while to get it working. It is good value when it works.
Not the best option for country people.
Don't be fooled by people that say Aldi is as good as Telstra because they use the same network. Check the coverage map carefully. Country areas that get 4G with Telstra or Optus may only get 3G with Aldi. While Aldi correctly say they use the Telstra network, what they don't advertise is that it is a MVNO version (Mobile Virtual Network Operator). The 4G coverage is far more restrictive. For example travelling from Lithgow to Bathurst we always had 4G with Telstra. Now we get 3G with Aldi.
- Verified customer
Is a Telstra reseller so it it works as good as that. It's cheap as well $25 a month gives you heaps of data and you can just buy a phone outright. You aren't stuck on a plan so can just leave at any time.
BAD CUSTOMER SERVICE AND POOR PERFORMANCE
Auto research function is sucked and it takes few hours to complete in a meant time if you want to use your service then Aldi didcut the money from your PAYG credit and if you don't have enough money in PAYG then they stopped your service until the recharge is completed. Instead of improving the auto-recharge service Aldi charge customer is cove their cost. What bad things.
Impressed with Aldi Mobile
Two months ago I changed 5 services from Telstra to Aldi Mobile and have found no difference in coverage for calls or data. Got twice the data and the plans were half the cost. I was hesitant to take the leap but was surprised by the ease of porting numbers across and the service when I contacted their help desk.
Aldi Bad internet service in Toora South Gippsland
Have been trying to use Aldi internet card for over 1 year. The Aldi internet service in Toora South Gippsland is terrible. Lucky to get any service, 4G lacking and downloads <5mbs. Don't bother.
The reviewer stated that an incentive was offered for this review
Incompetent and appalling customer service
Unable to make or receive calls after activating the SIM card. Contacted their Help line 3 times, waiting up to 25 mins each occasion. Representatives told me my concern would be passed on to a technician and a reply emailed in 3 business working days. First response was totally irrelevant to the problem. No other responses received. Sought a refund but store manager said he couldn't authorise that, as Medion Australia is responsible for Aldimobile. Sent a written complaint and was informed my mobile isn't compatible with their 3G network - something the technicians should have recognised. Avoid Aldimobile at all costs!
Aldi mobile should be renamed
Aldi mobile should be renamed to "waiting for Network". How many times I've had to resort to tethering and felt like a dummy for going with them as the "Be smart, get your prepaid ALDImobile card" constantly fails. Waste of money.
Cheap but unreliable
Signed up with the family plan; unfortunately all four of us frequently see periods of "no signal" / "no service". The SIM completely disconnects from the network and requires going in to airplane mode and back out again, or a reboot. We were all on various carriers before this without any problems.
Family pack works great for us
Went to Aldi mobile 3 years ago, great service easy to setup . We now have the whole family on it and recently went to the Family pack.
Cheaper than all those other over rated telcos.
Could not have been easier to set up online by myself.
Cheap for 4 users and works as described
Beware, staff clueless, sell wrong things, 365 day PAYG lasts 1 day! Poor coverage
I thought I'd try Aldi as it was so cheap and supposedly on Telstra network. I bought the $5 sim (which evaporated very fast) and I also asked for the $15 monthly plan and they took my $20. When the $5 ran low I put the $15 scratch card in, expecting a month of service, I soon realised it was in fact not a monthly, but another PAYG card. It lasted 1 day with very moderate usage. I had gone to another store in the mean time to buy the right card, but they said they don't exist and most stores are clueless. I then had to put my credit card in to ...get any service, contacted customer service and they've just said bad luck. Not only that but I've had quite a few bad calls and drop outs, usually it's on Telstra's 3G not 4G network. I guess if all you need is a cheap and nasty service then get what you pay for with Aldi. p.s. I shop at Aldi quite a bit and generally like and recommend them, but they have some stinkers of products and poor service due to no returns desk
Their data roll over only applies if you keep the same pack or greater. I went from the $25 pack to the $35 pack for one month and when I went back down I lost all the roll over data.
I would give minus 5 if I could
No response on customer service. Went to Telstra too and those wanted me it sign. I had complaint about he network issue. Too much to handle. Its.no point. Better even use overseas sims
BAD SERVICE - Do NOT Join ALDI
I am an elderly person on Disability, living at Rockdale, Sydney, 2216. I emailed ALDI that my mobile connection is NOT working today (No calls IN or OUT, but SMS ok). Reply: Wait for an answer within 2 days. Then I called the overseas centre. They wasted 25 minutes asking questions, while common sense was pointing to problems with THEIR System not my handset or sim. Eventually they said, "we tried troubleshooting and it's not your phone or sim" (exactly what I told them in the first place). Then they said they could not directly connect me to ...their Technical Support (WHY NOT??) and that I would be contacted within 2 business days... (!!) What a load of Rubbish. Unprofessional, Clueless and Time Wasters. Plus that my life could be in danger because I have No way to call anybody in case of an Emergency!! Why do we pay all these Telco people for such despicable service?? Nobody cares, including our Government and the relevant authorities in Australia. It's ok for politicians to beg for our vote and then forget us and for bureaucrats to sit in plush offices, enjoying high salaries and perks, whilst not giving a damn about the multitude of problems we are facing daily. And I am talking about serious and dangerous situations!!
ALDI Mobile will steal your balance if you move away
If you have funds in your account they will keep the money if you port the number - even if you have other numbers they could be moved to within ALDI Mobile.
"section 10.1 Subject to clause 10.4 below, credits cannot be converted into or redeemed as cash and cannot be applied against other services or accounts you have with us."
August 20th 2019 Update: Lousy support
Further to my previous review. Now I had the chance to deal with their support. Their system does not allow you to use your balance on your account. Spoke with support who just doesn't give a damn who simply said they referred it to the relevant department. Not trying to help at all.
- Verified customer
Cheap carrier, only uses part of the Telstra Network
I have had Aldi mobile for a number of years, very cheap at $20/month including 5 GB data, however, even though it uses the Telstra network, doesn't use all of it, so service isn't as good as Telstra. We have limited service where we are (fastest growing area of Australia) so I have decided to change to Telstra Prepaid @ $30/month including 10 GB data. Other than that, I have never had any problems or issues with Aldi. Hubby will stay with Aldi because they have a cheap long life plan @ $15 or $30 with 365 day expiry and cheap rates. The $20 plan is no longer available.
Extremely happy with Aldi Mobile.
I have the Aldi mobile XL package and have had so since it was released. I have been very happy with the coverage and love that they continually add data to my value pack with no extra charge. The customer service team have always been very helpful. I have always recommended Aldi Mobile to family and friends.
Easy to transfer, good coverage and a great price
It was simple to port from my previous carrier, identity check was online and very quick. Their packages are easy to understand and at the right price - just be careful about dropping value (i.e. going from a higher value to a lower value package). Auto recharge is exactly that - Auto. Data rollover is a nice touch along with unlimited national calls and text. ALDI might be a discount retailer but the mobile service and the app are spot on. Using a substantial part of the Telstra network is a nice reassurance.
I have been very happy with my Aldi sim until crossing the Nullarbor ..the reason I purchased the sim was because it uses Telstra and we travel a lot, however, no service for two days when Telstra was available at every place along the way, now I have to switch back to Telstra with not as great a deal.
- ‹ Prev
- Next ›
Questions & Answers
do aldi sim works on opel smart phones
I am 87 years old,disabled housebound rely on my 365 day pay as you go for emergency , worked well for many years now I cannot open my online account get a notice in red (invalid credential or service expired) i know there is money in account and expires november tried to fix by phone but cant get any sense by aldi?
what is counted as characters in text messages to make up 160 characters, my text messages are being charged at a rate of two and three messages. I would like to know so that I can manage my messages more carefully.Thank you Meg
Anything your keyboard can produce including spaces between words. If you are on a monthly plan, it makes no difference as SMS's are unlimited. If you use the PAYG $15 or $30, seriously consider changing as PAYG is really for people whom have a mobile in the drawer or glove box for occasional use. bye
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.