ALDI Mobile
Verified2,300 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
AI reviews summary
Overall sentiment for ALDI Mobile is overwhelmingly negative, characterized by severe frustration regarding customer support and technical reliability. While long-term users previously valued the service for its affordability and Telstra-backed coverage, recent feedback indicates a sharp decline in network performance, data speed, and administrative competence. Recurring themes include failed SIM deliveries, "hostage" phone numbers during porting, and unexplained data depletion.
Pros
Cons
Verdict
ALDI Mobile is currently difficult to recommend due to a high frequency of critical service failures and a support structure that appears unable to rectify them. While the price point is attractive, the risk of losing access to one's phone number or being left without service during a botched porting process is a significant deterrent.
I recently switched to ALDI Mobile and had a very disappointing experience. The number porting process took longer than expected, and after receiving confirmation, the phone was left on SOS mode with no service. This caused significant inconvenience and disruption. What made the experience worse was the poor customer service. It was difficult to… Read more
get timely assistance, and the support provided was not helpful in resolving the issue quickly. As a new customer, I expected better communication and support during the activation and porting process.
While the plans are affordable, the combination of service issues and poor customer support has left a negative impression. I hope ALDI Mobile improves both its customer service and the reliability of its activation process.
Dont use Aldi mobile! I had 1.5+ tb of data taken from my mobile account by Aldi mobile I have been a loyal aldi mobile customer for many years so no surprise my credit card expired. I went in to their site and changed it over and it asked what plan. I knew it was around $25 but after so many years it can be hard to remember something as inane.… Read more
So I changed up my card details and tapped the $23 plan as there was no $25 plan. I went back and it said all my data for the last 5+ years has been wiped. So thinking this was a mistake I went back and called up to inform you of the mistaken removal of a terabyte and a half of data. It is not set up to help the customer. I ended up having to call as they had wiped most of the ir email contact details. I was told I changed to a lower plan therefore I lose the data. Not at all caring for a long term customer but I said ok I will go back to the old $25 plan then, even though on line it doesnt exist. They said this was not an option. The manager said that I couldn’t do that as I had changed it. I disagreed so she said she would take it to a higher manager. I asked if she could send a confirmation email to me about what we had discussed . She said she would. She did not send an email or any other message. This I assume is a mistake . So my only option in australia is go legal with an ombudsmen. I believe this needs to be addressed and if it is not by Aldi then it can be done by the Government. It is so wrong in regards Consumer law in this country and I will now pursue this avenue so now one else is caught in this unreasonable act. Dont get involved with this company unless you are a lawyer. I find this a completely unreasonable and a blatent money grab. I did not see the notifications as I was in an emergency ward in hospital with my mother who is not well. A 24 hour rollover is not what a reasonable person would expect after this length of loyalty. Avoid this company they have optimised core values by removing any humanity and human contact, and they are not reasonable to deal with as they try to corporately bluff the money out of you!
Terrible and inefficient CUSTOMER SERVICE. I signed up with Aldi Mobile annual plan as me and my wife are going to live overseas for a few years, the price was attractive and Telstra network etc. I had a glitch in one of the phone’s eSIM installation and they could not resolve it for a week. Plus the system somehow made me charge 3 payments… Read more
instead of 2 and when I asked for refund they simply ignored me. I recommend staying away from ALDI Mobile , if you want reliable support and service.
Reviews with attachments
The most worst reception ever I have ever had I can't make calls or msgs singals are gone as I write this I needed to make urgent call and I am stuck for a year now :(
Good luck trying to get a refund over a double charge. I called them and they said I would get a refund and it has been weeks. When I tried to call again to get an update they said there isn't much they can do about it. Absolutely disgusting.
Aldi mobile is cheap and it uses the Telstra network in Australia so service is not quite as good as being a Telstra customer, but not bad either. Weirdly it requires two seperate recharges, not sure why. One is a monthly recharge (Mobile Plan), the other is an annual recharge (PAYG). Sometimes I get a text to say I've used almost certain… Read more
percentage of my available data on my Mobile Plan, other times it doesn't send a message. Sometimes it will send a text saying my Mobile Plan has expired, sometimes it won't, I'll just get a text later saying I'm now using my PAYG data at a higher rate. App is user friendly and [normally] easy to use.
However when things go wrong, as they did for me, good luck having a resolution in a reasonable timeframe. My $39 Mobile Plan expired on a Thursday morning, so I recharged via the app. Aldi took the $39 out of my bank but didn't recharge my service. I tried to recharge again and received the warning saying "invalid service" or "pending order already exists", so in the meantime my $35 PAYG got depleted to $0, after which I could not longer use my phone for cellular. Wifi was fine, but I still couldn't make phone calls or send SMS to a non-iphone user.
Over the next five days, I called them 1-2 times per day and was just told "you need to wait". The call centres are overseas, so some of the staff were disconnected/dismissive and communication was not ideal as some didn't seem to understand the details of my issue. One woman told me on Saturday morning it would be fixed in two hours. Four hours later I called and was told by another woman I had to wait 24 hours. So I waited 24 hours and then called again. That woman eventually told me management and tech team don't work on weekends so I would have to wait until Monday morning. Midday on Monday I called, and the staff member said he would raise a complaint on my behalf. At 4pm on Tuesday I received a phone call apparently from Germany (although she sounded very similar in accent to the call centre staff I had previously spoken to), with the staff member telling me she would recharge my Mobile Plan but I had to pay for it. I reminded her I had already paid for it the previous Thursday. She put me on hold for two minutes, and in that time, recharged my service. So an evidently quick process for her to recharge, why did it take almost 6 days to do?
I know this is a first world problem, but first world problems can become life changing problems when we rely on mobile telecommunications to run businesses, banking, travel, family, medical and so much more. It is 2026, and it shouldn't take almost 6 days for a telco company to fix something that takes two minutes to do. After this month's credit has expired with Aldi, I will be moving companies. My home internet is with Aussie Broadband. Although they use the Optus network for mobile, they have Australian based call centres and I am moving my mobile service to them. Whenever I have called Aussie Broadband, my issues are quickly resolved. Overseas call centres might be cheaper for the company, but they are a major headache for their customers. The customer service is rubbish and going from A to B via Z is not fit for purpose in a society that relies so heavily on mobile telecommunications.
As someone without a broadband connection I relied on Aldi's mobile data for several years. I found the response time frequently slow but not always so lived with it and giving them the benefit of the doubt, joked with friends that it wasn't Aldi's fault but Telstra's for deliberately making the service unreliable as a cheaper reseller of it. … Read more
When it was slow however, I would often receive 'page cannot be loaded' messages. I live in an inner suburb of Melbourne in a densely populated area. Perhaps this is part of the problem but it shouldn't be. I raised several problem records with Aldi over several months - Problems #288901591, #288907595, #291699105, #291740402. The staff checked my phones settings repeatedly (all ok) and ending up suggesting I buy a new SIM card. I did as instructed and also upgraded to a 5G plan but the problem persisted as before. They said Tech support would call me back within a couple of days (not including the weekend) but after a week or so without receiving a call I found an email in my junk mail from someone in support informing me that as I hadn't responded to another email (also in my junk folder) the problem had been closed. Fair enough you say, but I was expecting a call back as their rep had previously said, not an email from an unknown email address. Anyway a friend who works as a network engineer and lives in the apartment below mine was visiting my apartment and we discussed the issue. My speed tests consistently showed around 4 Mbps on downloads from two different test sites. His however were 120 Mbps with Optus. We swapped chairs - same result. We swapped SIM cards and I immediately had 120 Mbps and he 4 Mbps. I then chatted with my next door neighbours who also reported ongoing frustrations with the Telstra network. Then a Neighbour two doors up - same problem then finally a few days later I was discussing the problem with Bob another neighbour on the Telstra network who lives near the end of our street only 20 metres away from an easy to spot mobile tower. He was also experiencing slow response times on an ongoing basis and had done so for many months if not longer so we did speed tests on his phone and same result - sub 10 on the down load (lower on uploads as for the rest of us and as is normal) Frustrated, I questioned how could this be with a phone tower literally standing over us and he said 'yeah but that's an Optus tower' . I didn't know if his understanding was correct but I resolved on the spot to get an Optus SIM. A day later with an Optus SIM in my phone, I was immediately getting120 Mbps and now many months later, I'm still consistently getting similar good response times so can only conclude there is either a problem with the Telstra coverage in my area, the service they give to Aldi, or Aldi's service itself.
I have been with Aldi Mobile for lots of years now. I refuse to use any of the other telcos such as( Telstra, Vodaphone, Optus ) based on terrible experiences of the past!!! I cannot fault them most of the time! The network seems to always work great for me! the pricing is one of the best! But every now and then they show that they have no… Read more
back bone what so ever, and customer service is a thing that hardly seems to be considered as a tool to keep loyal clients as my self!
My credit cards were hacked, that has thrown out my automatic deduction for phone account, obviously! A rang Aldi as soon as I recieved a text from them saying your payment has failed! I explained the situation and if there was another way of paying my account other than a voucher, ( i am stuck at work ). There is probably some kind of way to get a voucher without a credit card online but I dont have the time to figure that out!
Aldi, after me giving the explanation were willing to give me 1 hours grace to go and get a voucher before i lost all my accumulated data on my account!!! ONLY ONE FRIGGING HOUR!! Are you guys for real? A loyal customer for years with no issues, and on the phone trying to sort it out and Aldi gives one hour before you lose your data. WHO ARE YOU I*D*O*T*S???
After bantering for some time with the service agent asking various questions and him going to ask the manager questions how i keep my data and make a payment, he kept coming back saying sorry this is the policy!!! So for someone in the position of having their cards hacked and waiting for the new ones to arrive is...................... Aldis position is for long standing customers in this position, T U F F LUCK!
I continued to ask questions about how I could make the payment and vent my frustration and angst at Aldi's service agent, that this is first time with Aldi Ive been in this position, why dont you guys have a better solution other than 1 hours grace???? Eventually and kind of unexpectedly they said that they could offer till 11pm tonight for me to get the payment made, via another credit card, or voucher. HHOOOOORRRAAAAHHHHH!!!
WTH.....WWHHYYY- does a reasonable response to the situation take Aldi so long to get to???? Why did I have to banter for so long, getting upset with their system before a reasonable solution was found. Wouldnt my years as a trouble free client dictate a better response from ALDI, I would think so, obviously?
There is another several thousand words in making comments about their management system working the way it does! But my blood pressure has had enough for now!!!!!
FMD
F*U*@*K M*E D*E*A*D
Doesn’t deserve 1 star Absolutely pitiful customer service centre. Purchased a $19 sim pack as $5 no longer available. Followed the pathetic instructions on receipt. It automatically topped up an existing child’s plan without giving me an option to choose to add to the new SIM card. Contacted customer service wasted 90 minutes dealing with them.… Read more
Seems they just put you on hold and probably take other calls get back to you and provide absolutely NO RESOLUTION or assistance and quote their “policy of not being able to transfer” for goodness sake their system can see I called within 5 minutes of the issue. So pathetic don’t recommend.
Works amazingly in Melbourne High speeds the best!! Keep it up aldi Im in a bad area with other providers very bad speed , but with aldi speeds are amazing
Latest follow-ups
Ever since I connected to Aldi mobile I have all sorts of problems with connection within Australia and recently I have travelled to Europe and discovered that no matter what you do roaming does not work there. I have contacted Aldi mobile in… Read more
Australia and they could not resolve the problem so I had no other option than to buy EU sim. I DO NOT RECOMEND ALDI MOBILE
Follow-up · the original problem was with o/seas connection when travelling, no setting change would help and support was completely useless. Within AUS connection sims to be fine
Zero customer service if you have an issue-they do not respond. It has no service in some countries and some parts of the USA. We tried to contact them over months numerous times and no response. Find another option! Show details
Follow-up · The issue I suspect is the shutdown of the legacy 3G networks. The no-service for ALDI sims corresponds exactly with this timing. They likely have not done updated partner agreements and so they are now selling a sim that is falsely claiming they have US access-there is no access in the US as of this year. It suddenly stopped working and they did not respond to multiple attempts to contact them.
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After months with no service and no response AGAIN from them, I suddenly got an email asking "Did we forget something?" It also said " Your ALDI Mobile service xxxxxxxx expired so you might have noticed that you can't make calls or send SMS. You'll… Read more
still receive calls and messages but only for the next 10 days. NO service at all has existed for months.not even being able to receive alls. What farcical service.
Follow-up · I had 2 iPhones. One for me and one for my wife. The "service" was the same for each. All ALDI does is sell SIM cards. The problem is at the other end, in a foreign country. BRING IT BACK TO AUSTRALIA. I did receive some kind of follow up email much later with the same meaningless dribble. If I could put a ZERO rating, I would
Positive reviews
An MVNO (Mobile Virtual Network Operator) on the Telstra network that is relatively affordable and has good mobile data allowances with rollover. Overall I think the plans and general metropolitan coverage are good. The Telstra regional coverage map for the Telstra network is a bit misleading for the remote locations. Most of the Eyre highway… Read more
had pretty much no reception (no 4G or 5G), even though I drove past multiple mobile phone towers. This was similar for various parts of Stuart Highway. Apart from the below average regional coverage, the mobile coverage within metro city areas is ok.
It is rare that I have needed to use support. Responses haven't always been great, but generally ok. I haven't used support in years.
eSIM is now supported, which is good as well.
I have been with Aldi mobile for 6 months and have been VERY IMPRESSED overall It was easy to change over from my previous carrier, the reception and coverage is excellent and customer service is impeccable I have contacted Aldi customer service twice and most recent time was yesterday as I changed banks and overlooked changing my prepaid direct… Read more
debit
The call answer wait time was short, the customer service agent spoke in clear English and the matter was resolved promptly and I had my carry over data reinstated with ease
The app is also very user friendly
Thankyou Aldi and I am a very happy customer and would highly recommend others in join
Excellent Customer services from front and Management side. I registered a complaint and that was looked into and resolved it. I have used Aldi Mobile in the past and the service was awesome overall. Great Job Aldi Mobile Team. Aldi Mobile use Telstra 4G / 5G service and with unlimited data rollet is like icing on a cake.Thanks for this Plan and… Read more
hope 365 days plan continues.
Unfortunately due to network issue at my workplace, I switched to another provider.
Negative reviews
The problems are endless. I ordered a new sim for my son twice, twice it never turned up. I have a prepaid plan with Aldi and most times I cannot dial out because it says I have no credit. Even if I just renewed, I'm told finally that this is a known fault with their system but that oesn't help me in any way when I can't call my cancer specialist. ALSO GOOD LUCK GETTING SUPPORT BY SOMEONE THAT ACTUALLY SPEAKS COHERENT ENGLISH. Show details
Recharged our sim and it used all data in 24 hrs which isn’t possible when we were asleep for most of that 24 hrs and not using data ! We’ve never gone through more then a gb or 2 in 24hrs absolutely disgraceful we have now decided to change all our phone plans to else where, we’ve also informed family and friends who are also changing to a better… Read more
more affordable provider, Aldi isn’t that competitive any more Woolworths and other places are just as cheap! Very disappointed and won’t be recommending Aldi ever again ! They are about to loose over $165 a month and that’s before friends start changing services too!
This company’s service is disgraceful. Operators or so called assistance are offshore Indians whom I had trouble understanding what they were trying to tell me AND so rude !! Wrong instructions were given for the first call, asked me to wait five days for activation then five days came said I should just go Online to activate, basically shouldn’t… Read more
have bothered them.
THEN they hung up on me after I asked if she could guide me through the online activation.
Nice …
Recent reviews
What can I say, cancelled service as they say have been using credit card cancelled 12 months prior (have been taking money from new one as organised 12 months ago), no warning, email, call etc.? 1TB of roll over data gone, 3 calls to try and port number to new provider - still not done, simply poor service - customer service personnel a waste of time, can keep going for 20 lines but in short, wont recommend or use ever again!! Show details
I had heard some good things about Aldi Mobile, so I decided to port my number across and give them a try. Unfortunately, the experience was extremely disappointing. My number port request was rejected three times, and Aldi Mobile customer support was unable to clearly explain why it kept failing. I even contacted my current provider, and they… Read more
advised that the transfer request submitted by Aldi appeared to be incorrect and suggested I raise it with Aldi. Sadly, that still didn’t help resolve the issue.
The customer support experience was very poor, and after wasting so much time with no resolution, I’ve decided not to use Aldi Mobile again. Based on my experience, I would not recommend the service and would advise others to be cautious.
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If I could give a lower rating I would. DO NOT USE! Sim card worked for about a month then could not make or receive calls or texts or use data, obviously faulty. I called several times to be given the same spiel each time, same questions, they work off a script and each person I was passed to did the same thing. It was escalated and went no… Read more
where. 2 months later they called me back to help by which time I had moved on to another provider. Avoid at all costs!!!!
Since I came back from overseas trip, I have to listen a re-recorded message that is 10 seconds long EVERY SINGLE TIME I MAKE A PHONE CALL. BUT They STILL HAVEN'T FIXED THE ISSUE. IT'S BEEN A MONTH. I'm sick and tired calling their customer service and nothing happens. Always asking my problem even when they see my account profile. Obviously THEY ARE NOT SOLVING THIS PROBLEMS!!
I have always enjoyed my ALDI Mobile Service and have recommended some of my friends to join up, which they have done. I went to Christmas Island and discovered that my ALDI Mobile Service was not support on Christmas Island (did not work).… Read more
Discovered that only Telstra and Boost are the only sellers that are support by Telstra on Christmas Island.
On Sunday 5th of April 2026, I lodged an e-support ticket 316277414 asking how I can Port my number to another provider that works on Christmas Island and keep my existing ALDI Mobile service with a new number issued. Nothing was heard from ALDI Mobile support.
Monday 13th April 2026, I called ALDI Mobile. The first representative asked me to buy a new SIM card and call back to proceed with the process. The second representative did not want the new SIM and managed to change my number and said that my original number would be "Active" and available to be "Ported". Unfortunately, this was not true as my number went into "Quarantine" and could not be released. Also, I was not allowed to change my number again, this was a one-time offer. A web search indicated that the last provider of the number (ALDI) can request the number back and then put it on a new SIM or make it available to be reused by ALDI or ported.
Now all the trouble started. If any of the first 3 representatives had said "Port your number to Boost and then you have 3 days to sort out what you want to do with the old ALDI Mobile service", things would have been much simpler.
After my 4th call (ended about 2pm), I was promised that they would get my number back today.
After 4pm I had heard nothing, called back (now 5 calls to ALDI Mobile) and was told that only an e-support ticket had been lodged and it could take 2 days to process. I am aware from my previous e-support ticket which was not answered after 7 days, that I was in for a big wait.
This is not adequate and much more should be and can be done to fix this issue.
My main number is now not connected, and I can't receive 2factor texts or any calls or any texts or miss calls or access message bank. There is nothing and I can't access some of my important web site to do normal activities. One big example is MyGov access relies on my mobile number, and I have a bill to pay in the next two day and can't pay it due to 2 factor ID.
Please fix and broadcast to more supervisors how to resolve this issue in the future, as I am not going to be the only one with this issue.
Follow-up · Firstly, I had lodged an e-ticket 8 days (6 working days) prior to calling for advice the first time. The normal resolution time is 3 days, but there was a warning given, that it could take longer. It was another few days before the e-ticket was closed after my call. E-ticket was a complete waste of time After the bad advice on the second phone… Read more
Ran into technical problems activating sim card so I tried to call on their free number that deliberately limits you from contacting anyone by disabling their menu options then hangs up. Show details
I helped a friend who has a bare-minimum income and no phone or internet in his house. I gave him an old phone and recommended Aldi Mobile. His mum got him a SIM. When I set up an account for him, it wouldn't let me do a 365-day plan, just a monthly, so I signed him up for that on the basis that I could change it to the $139 superpac when the… Read more
account was set up. I have seen the $139 plan advertised, and that's all he needs, just phone and sms. When I tried to change to the Superpac plan, I was told it no longer exists, and the only 365 plan is $289, which he cant afford. They said if he waits until September, the cheaper plans will become available, AS THIS IS A PROMOTION. That's disgusting and dishonest. They advertise cheaper plans, then after you have signed up, they force you to an expensive plan. I am very disappointed with Aldi
Rang support to find out about a data plan, was told to go purchase a $2 sim card from Aldi and then go online to buy the plan, I did that and paid $240 365 days 185gb. Set up the dongle and nothing would connect even though I got a message from Aldi saying it is activated. I logged into Aldi app and it said I have zero credit, I call Aldi and… Read more
they said I could cancel it if I want, that's just what I did, alot more went on but this is the just of it. I won't recommend Aldi mobile to anyone.
Aldimobile has been holding my number hostage for over two weeks. I ported my number to them and had not had service since. I've had to escalate the matter to the Telecommunication Industry Ombudsman, and even now, I have not even received a call.
Tried to fix up an older gentlemans account, I paid a months recharge with my card. over the phone. Next day my card had fraudulent activity. They are also extremely rude telling me I need to listen to what she was saying to me, her English was terrible after an hour of repeating myself to her constantly. I finally finished the call and told to wait 1 hour. Still 2 hours after the password she gave me does not work Show details
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