Best providers I've ever had.
Aldi mobile is the best providers I've ever had. Five Years since I switched from Vodafone to Aldi on $99 plan good coverage and value for money no complains so far so good.
I have not been able to receive SMS since I paid my annual subscription and changed my number over two weeks ago. When I rang Aldi mobile first they told me it was a Telstra outage that would last for 8 days. When that time was up I still had no service. They told me to do a few banal things that did not work. They did not provide tech support. I have rung Aldi Mobile about eight times since and so far have not had any tech support. I have been told tech support will contact me but that has not happened. I now cannot make or receive phone calls.... I am told they will contact me next week. It is a could not care less approach. Tech companies seem to think it is fine to take money for services they do not provide. If this is not resolved on Monday I am taking it to the ACCC but in the meantime I am without a phone service.
The data charges are outrageous
PAYG $35 plan.
Normally 35 gb would last more than a month. It ran out in 24 hours with this aldi plan despite normal use. Somethings not right with the way they calculate data charges.
Do not use Aldi Mobile.
The service is good as it is Testra coverage, but that is the only good part. My phone hasn’t been able to receive calls the whole time I have been with Aldi Mobile, and their customer support/faults team has not helped once, they have just treated me like I’m an idiot. I have lodged a fault with them 5 times and each time they have asked for the exact same information (which I have provided), then closed the query within a few days with zero solutions. I would not recommend Aldi as a phone company to anyone.
Never ever buy Aldi SIM plan
I purchased $25 SIM only plan on 23rd evening which gives me 23gb data and unlimited calls within Australia. Next day morning i received text msg saying i only have $6 left. I called Aldi support and none can pull up my details because system was down. I can see that I only have used 353mb. What a scrap system and service. They don't even offer call back just tell customer to call when system is up. Sometimes waiting is more then 15 mins. Never ever buy Aldi plan
I love Aldi as a corporate citizen, but not a fan of this service.
I need a good reliable mobile for business purposes, and I was told Aldi was this. Well, I bought a $15 recharge yesterday, and went to call US and fair enough, not included, so I went to the website; website is down. You need to make sure your website is working. I have wasted a lot of time this morning, then I had to do a $25 recharge on top of my $15 recharge, and nothing seems to be happening, neither does your phone service seem to be working. My guess is the head of IT is late to work this morning. Whatever the reason, major inconvenience. Any other company I would have given 1 star, but Aldi are going 100% biodegradable packaging by 2025 so I still love them. Don't know if I'll be staying with them as a mobile customer tho.
terrible customer service
Since the switch to the new voicemail ive had nothing but problems. Even after turning off the 4 digit pin requirement, it just comes back.
Call centre staff are unable to provide any real service (and it probably isnt their fault either) even if you are able to actually get to speak with someone.
Ok product for a burner phone. Real phone, go somewhere else.
Good Coverage, Decent Value, S*** Customer Service
- I get coverage where many other networks don't
- Every month my plan automatically switches off and I go onto pre-paid data for a day (or I have no service if I have no pre-paid)
- No attempt to rectify as it's a common problem they just put this (boils down to 'deal with it') in the terms and conditions:
"Sometimes there's a delay between when your old plan expires and the new one is added so you'll need to have PAYG credit to use your mobile during this period. In these circumstances, all charges are valid and we will not refund the credit you have used."
I've switched to Aldi mobile a few months ago and ever since then I've been unable to make and receive any calls. All personal and professional calls all go to voicemail and I'm unable to even make calls in emergency situations. What an utter waste of my money and time! Never again!
Best mobile provider ever!
Firstly it took about 2 mins to set up and that included porting my number from another carrier.
Coverage is with the Telstra network, so it is as good as it gets bar none.
Price is awesome and plenty of data for the money.
And finally the App is very well set up with invoices and data usage right there on the front page. And you can even set up auto renew so you don’t have to worry about buying credit every month.
Everyone needs to be on Aldi mobile!!!
Money eaten away....
The money I top up on my ALDI mobile phone is vanishing very quickly even I don't use it . Just recent top up of my phone acc. of A$15 is gone !!!! Planning to change mobile phone provider .
Lack of support
Can't activate new Sim; 2 hrs of my life wasted! Poor telephone support; 'my supervisor is busy' but will contact you by email within 2 days. Forget it. I know I only spent $5 but that's not the point. Will stick with Opus.
ALDI PHONES 6 days now without service. The complaints department took 30 minutes for them to promise to look into it but never did return a call (using a different server to complain). Data dropout was frequent and limited coverage obvious when traveling small distances.
ALDI Mobile website problems
I joined ALDI a few months ago specifically for the family pack and the ability to turn off my kids data. Also its great value at only about $80 a month for 4 BYO accounts and 70GB data. And its on the telstra network so better reception when on holidays out of the city.
However the website is so slow to get into and make changes to the kid's data limits. Today the website isn't even working having been down since yesterday. The customer support lady couldn't give a time frame as to when it will be fixed. Anyone else experiencing poor performance generally with the website, or is it just me. And also i cannot send txt or make calls, on a infrequent and random basis.
web site recharged almost impossible
the web site is terrible, takes too long to load, 30 minutes plus to wait to load to recharge, have downloaded the APP - its not the best either.
The coverage is GREAT, no dropouts, good value for money IF YOU CAN RECHARGE
One star it’s too much
I have recharged my son’s phone on Wednesday afternoon with his usual plan. He went for a sleepover to his friend on Friday and I took his phone and left it home. On Sunday he did not have any data. I checked the usage and all his data was used on Saturday morning at 4:27 am when he was at his friend’s with his mobile at home with me and our dog. I complained to Aldimobile after we discovered what has happened. My complaint was “escalated” according to the operator. Two hours after the complaint he received a message that his plan expired. The...usual recharge plan that lasts 30 days suddenly changed to 4 days plan and with only 2% of data allowed to be used. I am not sure how big company as Aldi is allowed to steal our money always finding ‘explanation’ for their theft. After complaining to Aldi I got a response that the data was used. I just don’t know how that is possible if the phone was disconnected at home at night when my son was away from home. Obviously, theft in this company is a common occurrence. Be careful dealing with ALDI Mobile, your rights are taken away from you!
Aldi mobile is the worst providers I've ever had.
if you use too much You Tube you will have internet disconnected for several hours, I have already had over three times from 11pm to 9.30am.
If you have too much rollover data Aldi can turn off Auto recharge, you lose the data and in the morning you are left without contact with the world.
Without notice. Aldi cut off my phone connection, twice already.
With Aldi you're not sure if you have internet and phone connection,in the morning when you wake up
think well, before you buy the card, I am looking for another provider
This is a perfect network to use
Network is great. Customer service outstanding & saving $1000 + dollars a year on my phone plan. Easy transaction with keeping my number & auto recharge so no worrying about a high bill
Great Customer service
The coverage is good (as it is using Telstra network). The plan I am using is $15 moibile plan. The data rollover process works well. I also had to call them once as my Auto recharge process stopped working. The Support staff was very friendly and fixed the problem quickly.
Worse customer service ever, cannot even help me access my own account
Customer service is absolutely unhelpful and do not provide any assistance at all when I'm needing to access my own account. Attempting to consolidating numbers is also absolutely hopeless experience.
Questions & Answers
My Aldi sim is broken. It has credit on it. Can I transfer credit to a new Aldi sim.
After Full Charge of my Phone, i shut it down, now it won't restart, all that happens is the activation light shows, and closes.
In the top left hand corner it doesn’t say anything. Just shows the signal and a dot and 4G. I find this very odd.
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