ALDI Mobile

ALDI Mobile

 Verified
ALDI Mobile
2.2

2,096 reviews

PositivevsNegative
26% · 5521,432 · 68%
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Plan Type
  • Pre-Paid Sim Only
  • Post-Paid Sim Only
  • Post-Paid with Phone
Value for Money
2.6
Customer Service
1.8
Local Reception
2.8
Transparency
2.1

Reviews

2,096 reviews
2,096 reviews
Wayne S.
Wayne S.Hobart, TAS4 posts
 

A lot of time wasted waiting for delivery

Ordered two weeks ago, got the new phone in 3 days, still waiting on Aldi and have given up and activated with Coles Mobile, took 11 minutes. will send the Aldi sim back if it ever arrives. reading all the reviews I'm kind of glad it never arrived. Show details
Bob B
Bob BGreater Melbourne (Inner), VIC
 
Local Reception
Rhiannon
RhiannonGreater Melbourne (Outer), VIC3 posts
 
Michael
MichaelVictoria2 posts
  Verified

Poor customer service and reception

Poor reception and even worse customer service. My mobile reception dropped to effectively unusable levels, and persisted for nearly a week until I was forced to change providers. I called to ask for a termination and to be refunded for the remainder of my plan but Aldi Mobile refused to issue any refund or offer any solution. The agent was friendly, that's the only upside.
Worth noting that there was no clear option (if at all) to speak with someone via the app - had to google a number.

Choose a different provider. Show details

Value for Money
Local Reception
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Satyam
Satyam2 posts
 

Bad customer service

Aldi mobile is cheap and comes with an condition of really terrible customer service. I never had such a bad experience in even activating a SIM with any provider. The customer service on the phone felt like taking to a robot no matter who you speak, with negative outcomes consistently. Stay away if you can. Show details
Value for Money
Beverley Willan
Beverley Willan
 

Not very compassionate . Card was being renewed. Aldi cancelled use of phone. No warning or

My card was cancelled . Aldi cancelled my phone account ?no warning no phone. Show details
HONESTreviewer
HONESTreviewerPerth, WA2 posts
  Verified
Local Reception
Transparency
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Dan R.
Dan R.South East Queensland, QLD3 posts
 

Unethical Aldi

Aldi/Telstra sent me texts that my xiaomi phone won't be able to make calls once G3 is switched off. It's 4G capable, the issue is about VOLTE. Using Aldi's checking tool this is confirmed. So I go and buy a new phone only to now find out that the issue is Aldi/Telstra related and the old phone will continue to work perfectly with Optus and Voda. I find this highly unethical.
David
David3 posts
 

Mobile phone service

I have just moved from Vodafone to Aldi and what a disappointing result i recommend that you do not go with Aldi everything about them is crap Show details
Mitchell M.
Mitchell M.
 

Don’t do it! Use ANYone else

Data slows down to an unusable speed in the mornings, lunchtime and straight after work. I am assuming Telstra restrict access that Aldi has to their towers at those times, as I spoke to a customer service member who confirmed Telstra will occasionally restrict access. Frustrating that the times you need to use it, you can’t. Just not worth paying for data that you can’t use. Show details
Customer Service
Rocky L.
Rocky L.3 posts
 

Don't Aldimobile, trust me

very [Content Removed] customer services, not helping at all... taken money from your account but don't your service thru.... Show details
Ratheesh
Ratheesh
 
thomas v.
thomas v.Sydney, NSW
 

ALDI sold mobile numbers without registering. Cheating Customers!!!!!!!

Issue is I cannot register my mobile number in any sites cos my mobile number batch is not registered. While registering, it will show invalid number.

Reason: ALDI sold mobile numbers without registering those number batches.
e.g. my mobile number starting with (04941xxxxx). 04941 is the batch. Interesting part is not just this batch but multiple batches have the same issue.

What a shame and cheating from ALDI.
Not just me, probably thousands like me experiencing the same issue. While call upon their customer service, they don't have any timeline about when this issue will be solved. Their proposal is contact individual sites to add numbers manually. How appalling and Pathetic.

Local Reception
Captain Crook
Captain CrookBallarat4 posts
 

Adiós Aldi

Bad coverage, no data download for last 12 months, and to top it off, now telling me my phone won't work when 3g gets turned off! Really? My phone is 4g LTE! Well they turned me off for good!
glynnith
glynnithnsw10 posts
 

Rip off Aldi in network change

Telstra 3g Network closing down. Have 2 perfectly functioning phones and now I have to buy 2 new ones and they expect me to buy new 5 buck sims for the Telstra 4G network. I want my accumulated $$$$ credit but that's not going to happen. Win/win for Aldi, out of pocket big time for customers. Telstra at least gave free sims when the 2G network closed down Show details

Questions & Answers

Alison
Alison

When I try to dial a number my Aldi service regularly says "there are insufficient funds to make this call, please recharge your account and try again".
This is happening even though I have 20 days left on my monthly plan, and I have turned the phone off and on again. I made calls earlier in the day from the same location without issue, and now the phone doesn't work. This problem has been happening intermittently since I changed to Aldi 2 months ago.
Does anyone know how to fix it please?

Lisa A.
Lisa A.  

I am having the exact same problem. "Insufficient funds" when I try to call someone, even though I have 20 days left on my plan.
Were you able to get a resolution? Any advice for me?

John C.
John C.

does ALDI respond to questions posted here?

John C.
John C.

can you please tell me if i buy a prepaid ALDI plan ($5) then i have 30 days to use the credit?
if i then top-up this plan with more money, then that money (credit) will last for 365 days?
is that correct?

See all ALDI Mobile questions

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

Contact info for ALDI Mobile

Mon8:00 am - 9:00 pm
Tue8:00 am - 9:00 pm
Wed8:00 am - 9:00 pm
Thu8:00 am - 9:00 pm
Fri8:00 am - 9:00 pm
Sat8:00 am - 9:00 pm
Sun8:00 am - 9:00 pm

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