WASTE OF TIME ALTOGETHER.
$20 worth of sims thrown away as they're worthless and here's why.
There is so much I could write about Aldi Mobile but I really wouldn't know where to begin. So,I'll keep this short as possible.
I ordered 2 post paid sims for my wife and myself. They arrived fairly promptly with a letter saying how easy the sign up process is. Lol!
We followed the letter exactly as instructed and there was a number of glitches that wouldn't let us process the application online. Then,after several attempts,both our applications were accepted and our service w...
I picked up a Prepaid Starter Pack from a store. I activated online and put all detail on the screen. Done in 10 mins. My number is transferred from Vodafone to Aldi and save $20 per month. I will see what happens but so far so good. 18GB for $25 per 30 days with some free international calls is enough for me.
The reviewer stated that an incentive was offered for this review
Not worth any stars
I was very happy with Aldi mobile for 3 years and decided to put my tablet on a data plan. When I put the credit on, using my tablet and a different phone number, it automatically put the credit on my mobile and completely changed my plan. I also lost my remaining $249 credit. I thought this would be an easy fix for Aldi, however I couldn't have been more wrong. Not only did they say it was my fault but they wouldn't reverse anything. I was furious. I have since changed both my mobile and tablet to Optus and couldn't be more happy with their ...customer service. I have told everyone I know not to bother with Aldi mobile and no doubt they will have passed it on to other people. They are not even worth one star. Do not waste your money. Terrible customer service.
Customer Support is useless.
Tried to activate SIM Card and received message saying that activation was suspended. I phoned Customer Support for help and was told that the activation was reset so that I could start again. Then it wouldn't accept password and 4 digit PIN. Ongoing problem so I decided to go with another company.
Some organisations just don't get it
Great customer service should be a priority for businesses. Unfortunately, it's so hard to get that from Aldi mobile which is a shame. Talking to a 'live' representative or 'live chat' makes such a difference to customer satisfaction. When you don't get that, you begin to look elsewhere, which i am doing.
Frequent dropouts, no reply from customer service
I can rarely maintain a phone call for longer than 5 minutes. I've had 20 minute phone calls where i've had to call the other party 6 or 7 times due to the frequent call dropouts. I submitted a query to aldimobile about it and a week later haven't received a reply. Awful service.
Have only one complaint
I have not had any problems with Aldi until lately, perhaps because our recharge of phone is automatic.
People have told me that they have sent me messages, which I have never got and today we were waiting for someone to ring who was going to buy our car and once they got near to us, we were going to give them more instructions on how to get here.. However, although she called twice and sent a text, nothing came through so she went home again, causing us to miss out on a sale.
About 7.30 pm, suddenly about 6 messages came in, all from people who had tried to contact us throughout the day, including the person wanting to buy our car.. I am wondering if other providers have this trouble..
A pleasant surprise from past Telcos.
Good reception in a house where voice calls were unable to be made or received with any clarity. Data rollover is great. Providing at least some security for me is something others have not been able to do. Am quite happy so far with Aldi mobile & hope it stays that way. Good value for money.
Beware of ALDI Mobile, poor recharge system and customer support
Recently I got message to recharge the PAYG, then I click on the link, but the 1st payments showing a error message, so I recharge twice.
After a while, I reverie email indicate two duplicated payments has been made.
I contacted with their customer, they replied me that they are unable to cancel orders once completed.
The reviewer stated that an incentive was offered for this review
Omg !! Maybe just maybe
Worst customer service ever .. managers will get back to you in two days - no it's Friday so not for 4 days . Fault of there's would not credit $25 even though I told them it was Aldi mistake supervisors all busy . . Will be changing to different provider I've had too many mishaps with them . Disgusting service
Poor customer complaints handling and worst service when things don't work.
My mobile network died and when logged a complaint online, they responded for 2 messages with standard troubleshooting tips but then no answer after that. Terrible and disgusting service and they don't have sense of urgency at all. Will not recommend them at all. You get what you pay for I guess.
Not great in country areas
Don't buy Aldi mobile if you are crossing the Nullabor, no reception at all for 3 days, poor reception out of country towns in WA, works fine in the city, very disappointed after changing from Optus,
Couldn't activate SIM without existing mobile Number
I purchased an Aldi Mobile SIM card online. It arrived 9 days later with a letter advising how to activate it online, but no matter what I tried, the process kept asking me to provide a mobile number to 'contact me', which I didn't want to provide, as I don't want any more spam calls on my other number. Customer service said the same thing and refused to activate the SIM manually for me.
Chucked the SIM in the bin and bought an Optus pre-paid SIM instead, which was active 24hrs later with no hassles.
Absolutely abysmal customer service !
My wife and I have been Aldi Mobile customers for quite some time, at least a couple of years. During this time we have opted for the monthly plan which expires after thirty days. We each pay only fifteen dollars per month, which is a great price for unlimited texts and calls (there are a few exclusions).
Recently, we saw their advertisement for $99 for one year's coverage. The same deal with regard to texts and calls, but with much less data. That didn't particularly worry us as we only download movies etc. using our internet at home. I purcha...
Poor customer service
Swapped because of the price. Number was ported over quickly but then the issues started. I had no service. Did all the trouble shooting on the website. Called and was told to turn phone off all weekend and then call back if still no service. Called back and was told i had to wait another 2 days while they contacted the tech team to sort the problem. 2 days for the tech team to even contact me via email (because they obviously cant call me)!!!! call center is in the philippines and tech team is in australia but apparently they cant just transfe...r me to tech team as they only deal in emails. so now up to 7 days with no mobile and have been told "we understand but we cant contact the tech team any other way" what a joke. its 2020 you dont need a courier pigeon to send a letter! I guess I will wait another 2 days to see if it is fixed or if I have to change providers and file and ombudsman report!
- Verified customer
No wifi calling. Frequent drop-outs.
I've been using Aldi Mobile for 18 months and have concluded it's no good for me. Aldi Mobile uses the Telstra Wholesale Network, a cut-down version of what Telstra customers get.
I'm in an outer suburb and Aldi doesn't connect to the nearest Telstra tower (or even the next nearest tower). It uses a tower some distance further on, resulting in bad reception and frequent drop-outs. This is made worse because Telstra doesn't allow Aldi Mobile (in common with other Telstra wholesale retailers) to access wifi-calling.
If you're in a built-up metropolitan area Aldi Mobile is probably fine but once you get to the fringes it's sub-standard. Having a tower nearby is no guarantee of good reception.
Great price but slow customer service
I guess you're paying for the lack of adequate customer service. The ALDI mobile offer a great price. DON'T GET THE FAMILY BUNDLE!!! This is because they change all those in the family deal into under one person's account, so when you want to exit out of the family bundle, everyone must submit a change of ownership form for their own phone number, even though this number was under your name before the family membership account. This would be an easy process except you CANNOT recharge your number until this change of ownership has been approved,...which should take about 3-5 business day. YET I submitted my for on the 17th of June and STILL haven't heard back. I called the ALDI help line and they were also unable to do anything about it but to re-email them and wait. This wouldn't be a problem if I was able to USE MY NUMBER during this time. But as it's not under your name, YOU CANNOT RECHARGE, which means YOU DON'T HAVE SERVICE whiles waiting for this confirmation. In conclusion, my advice is DON'T GO WITH ALDI FAMILY AS IT IS A BIG inconvenience and I will be switching to a different provider once I get my number back under my name.
Problem transferring number /bad customer support
got problem transferring my number to aldi , they keep blaming my old provider, i join pennytel less then 10min my number has transfer over to them... ALDI got no cusomter service all base over sea, they dont know what to do just read from script, ask to transfer to Australia customer service they can transfer to the activation team, they said they cant do it just email.
i email they say the same thing, i want them to call me to fix it up. outsourcing save money but it loss customers ...
I rather pay extra to speak to someone in Australia then have to deal with hundreds of calls...
Smooth change over
After years of expensive Vodafone plans decided to have a change .family plan 4 users .number was ported in 10mins .app needs to be revamped but you are better of logging in on line and doing everything that way .great value for money on Telstra network .hoping continues smoothly from here .very happy.
Questions & Answers
Purchased an Aldi mobile Starter pack , went to address given aldimobile.com.au/choose-activate
I get a screen with numbered circles which obviously needs 'pressed' (clicked) to enter the required data
BUT NOTHING HAPPENS, the circle .blinks on and off when clicked...then NOTHING HAPPENS AT ALL, even if waiting over 40 minutes for any response. Going down screen I can fill in the fields for the activation code, phone number and phone company. OK , but "next" just restarts with all entries deleted. If I fill in the bottom fields, then scroll to the top to the circled numbers, then click on any of them, same thing, blinks on and off , nothing happens except my previous entries are deleted!!! Have tried with 2 separate PCs on 2 separate modems, , tried Firefox and Opera and many different times to get on line (its 1:45am now) but it simply DOES NOT WORK. Have spent near a week and many hours trying to validate my purchase but it simply DOES NOT ALLOW ME TO DO ANYTHING!!! Have had to recharge my phone from Optusw again and now another extra cost for nothing!! WHATS GOING ON??????!!!
I had the same problem and even after talking to customer support, I realised that it was more about the $$$$$ than the customer. In the end, I went with a different mobile provider which has better customer service and an easy activation process. Unfortunately, Aldi doesn't meet simple customer expectations.
We have activated an Aldi mobile sim in a doro 3G phone.
The screen displays invalid sim .
We just put in a$99 1 year super pack.
I have a TKSTAR LK109 i got a aldi sim gsm same band, its activated work fine in the phone but in the tracker it gets gps signal but i cant sms it to turn on tracking Online any suggestions? Tia
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