ALDI Stirling STR-9R32 (Nov 2019)

"Return it for a refund" ALDI model falls apart: 5 Year In Home Warranty not working – Purchased the STR-9R32 in November 2019 and by early December I logged a fault with Tempo, the ALDI offshore service center. The remote control back light never worked (used a torch in the theater room to use it), the air filters did not fit allowing dirty air to enter the intake and the dehumidify function uncontrollably dropped the room… Read more

temperature - comparable units dry the air without affecting the room temperature greatly, such as Mitsubishi Avanti 'dry' function from Bunnings. A case number was issued and nothing happened until I called them back weeks later. In the months this has been going on, I have never had a call back despite the promises to do so.

They sent a replacement filter and remote: exact same issues indicating a design fault with both filters and remote.

The unit cost hundreds of dollars of electrical and masonry works to install and their support flippantly says return it to the store for a refund, they did not grasp the gravity of the situation nor the cost involved to 'return it'.

I managed to accidentally get in touch with ALDI directly who took the case over from Tempo for a little while then...gave it back to Tempo. Now, in March 2020 and a service agent is booked to come to site. They have no working remote. They have no filters that will fit.

But this is what the ALDI "5 years in home warranty" looks like.

Will update if this ever comes to a conclusion.