AliExpress.com

Requested a refund for an item that arrived broken. Aliexpress is now claiming this reason for return counts as a change of mind making me liable for cost of return. This is complete nonsense. Do not trust this site. Aliexpress used to be customer focused. Now they are just intent on ripping you off. Show details

Ordered several items from Aliexpress but the courier used was some useless courier company called SpeedX. They were unable to find my address they tried to deliver at night at 8 pm. Said they tried twice but my cameras recorded no attemps my items were returned to China with no opportunity to claim the items . Suspect the courier ended up with them

I ordered 2 Neck Cushions for my sleep apnea, in mid May 2025. They never arrived. I have tried in vain to get a refund for goods not delivered. 7 weeks later I am still getting a merry-go-round of excuses like:- We can't find your orders, Please… Read more

resubmit your enquiry etc. etc. Online shopping might be cheaper, but it's the value in Customer Service that makes the REAL Difference.

Excellent customer service, Great womens sports clothes, great mens motorcycles Tshirts. So many products to choose from, Excellent prices and Fast delivery and tracking. Easy returns and correspondence. Love AliExpress ❤️ Show reply

I’ve been purchasing from AliExpress for several years and have never had any problems with my orders. I always received exactly what I purchased, and even received a refund once when I changed my mind about an item. AliExpress offers several free… Read more ·  1

returns each month, and I was impressed that refunds are processed as soon as the goods are lodged with Australia Post for return.

I was surprised to see so many negative reviews elsewhere because, in my experience, AliExpress is more accommodating than eBay and often much cheaper—especially if you don’t mind waiting a little longer for delivery.

I always use PayPal for extra security when buying from any online store, whether local or overseas. Overall, I’m extremely satisfied with AliExpress’s policies, prices, and service.

Surprised about all the neg reviews! But then, people don't check in the description the size of an item and then complain if it is small. I have ordered over the years on more than 20 occasions tshirts, incense, replacement parts for high-end items… Read more ·  1

(Bose, Dyson), ceramics, replica lighter and various other items. Most were cheaper than on eBay. Every time I received the exact item I had ordered except for one ~$3 item but I got a full refund without even having to ask for it. The longest shipping time was about 2 months to Australia, postage was very reasonable or free, communication excellent and quality very good given the prize. I do intend to use this service in the future and can wholeheartedly recommend it. And no I haven't received any perks from them for this review but wanted to honestly share my experience

I ordered an item that cost AUD 120. I was then informed that there was an 'issue' with delivery. I couldn't work out what had gone wrong and was compelled to download the app. On the app I was told the issue was with the courier, Ubi, and told to take it up with them. When I clicked on their link, the entire site was in Chinese language. I then… Read more

went back to the website where I tried to get a refund. I was then told it would only be done on receipt of 'evidence' -- how you prove something has gone missing is beyond me. It also said I would only get a refund once the item had been returned and inspected. This is pathetic service -- I have no insight as to what may have gone wrong and am forced to wait. If the item is never returned (ie if it was stolen), I will never get my refund, presumably. Shocking customers service. DO NOT BE FOOLED BY LOW PRICES -- looks like a scam to me as I can't tell if the parcel was really ever sent.

Aliexpress! How could you employ such incompetent, lazy, idiotic mob like imile??? They can not find my address stating "invalid address" (I live here in the last ten years!) and they delivered x3 parcels in the last 2 weeks and sitting on my parcel, and I am expecting another x3 parcels withing a week(??????????) No, I am refusing to go anywhere… Read more

to recover it. I want my parcel that is already 4 days with the driver, or I want all of my money back and forget me and I will forget aliexpress too!

recently we had bad experience. we put parcel locker as our address and did not know that they did not accept it because no note in there. the product was also sent using speedx - no notification received. poor courier company. noticed that product could not be delivered. contacted the customer service for change of address and asked them to help… Read more

to contact the courier. the staff said address has been updated but in fact not updated they asked me later to contact speedx but phone number provided is international number. we asked a refund due to stressfull process but they kept declining even we advised please provide australian number and not international number. short story, the courier contacted us via sms and product was delivered two days later. they took a picture where they left the product, house, intercom but when i went down 1 hour later after i checked in their website that product was delivered. the parcel was not there. i lodged a complaint and asked the courier to investigate but they just believed on the picture and asked me to file claim to seller (ali express). explained to ali express the situation, they didnt want to help and believe the courier means they did not want to refund the money. if there is another option better just go use other company like temu or other are much better

Aliexpress what a disgusting experience with this… What a disgusting experience with this company the with my proof delivered to the wrong address don't refund me when I even appealed it they didn't care!!!! They delivered to the correct address I live in an apartment building left the package outside stolen didn't beloved me the driver didn't… Read more

contact me via the intercom again basically called me a liar and thief in which I'm very angry about do not only have I lost the items I paid for but I never received a refund! Because they just keep asking did I contact imile I prove to them I have and again still a liar still no refund! I have 2 more deliveries waiting to arrive that who knows if they ever come? I've lost around$150. Thanks to aliexpress and imile courier company in which I have also put a review up regarding them also! Buyer beware!!!!!!!!

Over 56 days and still no delivery. Seller kept giving excuses, and when escalated to AliExpress they just pushed the delivery date further instead of resolving. AliExpress doesn't care about their customers anymore. That said, their service is useless and mostly automated replies with zero accountability. Honestly, after waiting for that long,… Read more

now I don’t need the item anymore. I may bin it if delivered and also, I am tired of chasing it further with AliExpress. Avoid AliExpress unless you’re okay with delays and no support. Completely unreliable.

16 days ago I purchased a product for $22.65 on the 6 June 26, my bank shows the payment has been received. According to Aliexpress there is no evidence of a purchase however after many emails back and forth they then gave me my order number which I had, and gave them earlier. All that happens is frustration with AI I have decided to stop chasing… Read more

for a refund and or delivery of my goods. Therefore I will never ever purchase again from this platform and never recommend them to anyone, in fact I will discourage using Aliexpress

A very angry customer

One star would be far too much for this rating. The company is a scam. Sent a product I paid for to a post office 3 hours away from where I live, then asked me to "pick it up" - you've got to be joking! Show details

Because I told iMile when they could deliver my parcel, I even emailed them the delivery instructions before the driver came. This is more than just an inconvenience. AliExpress has been told about this via email and chat dozens of times… Read more

due to similar issues with other deliveries I have made with the same problem.

The instructions were very simple: deliver the parcel during office hours on weekdays, because the office is closed at night and on weekends.

But the driver tried to deliver the parcel near midnight on a Sunday night when nobody was there. Of course the office was closed. Because of this, the parcel could not be delivered and was taken back to the warehouse.

This could have been avoided if the driver had read and followed the instructions. Instead, it caused delays and wasted everyone's time.

AliExpress should use delivery companies that read and follow delivery instructions. If a customer says when a parcel can be delivered, the driver should follow those instructions.

I have not had this problem when AliExpress sellers use Australia Post. Australia Post tracking shows that deliveries are usually made during normal business hours.

AliExpress has generally good products/prices, but my experience with iMile delivery was poor.

I Purchased 3 electronic items on Aliexpress, I was displayed total price in Aliexpress basket of AU$ 61.34 so I proceed with the purchase and SURPRISE price increase to $67.44 and when I select pay I get warning with another increase to $70.80.. wow if this is not THE fraud what is it?

★☆☆☆☆ My experience with AliExpress has been extremely disappointing. A package was marked as delivered, but I never received it. I immediately contacted customer service and provided all the information requested. Instead of investigating properly or protecting the customer, AliExpress relied solely on the tracking information and ignored the… Read more

fact that the package was never actually delivered to me.

What is most frustrating is that neither the seller nor AliExpress offered a replacement or a refund. As a customer, I was left with no product and no money. Their so-called buyer protection was completely useless when I actually needed it.

The dispute process felt unfair and heavily biased in favor of the seller and the shipping company. Despite explaining the situation and providing evidence, my concerns were dismissed repeatedly.

Online shopping requires trust. When a package goes missing, customers expect the platform to help resolve the issue. In my case, AliExpress failed completely. I paid for an item I never received and received no meaningful support.

Based on this experience, I cannot recommend AliExpress. If something goes wrong with your order, do not assume that buyer protection will protect you.

Don’t ever use AliExpress to purchase anything! They are a cheap website that drags you in to purchasing cheap products but you never receive them. I ordered some coin presentation boxes and they never ever arrived. I contacted AliExpress and they said that they were delivered, which they were not delivered. They sent me a photo of my letter box… Read more

(it was just my letter box) no picture of anything in the letter box because there was nothing in it. AliExpress deliver drivers take a picture of your letter box but put nothing in it and then AliExpress tell you that is good enough for them. It was only $10 and they are welcome to it, but I will never ever use them again and you have all been warned. They are a bunch of THIEVES.

Terrible AliExpress support. They do not solve the issue, only reply with generic templates and keep sending me in circles. Instead of real help, I received useless automated responses and promises to “forward the information,” but nothing actually changed. It feels like their support team has no interest in helping customers at all. I wasted my… Read more

time, nerves, and money, and in the end I was left without a proper answer or any real assistance. Very disappointed with this service. After this experience, I no longer want to use AliExpress.

Upd. after Aliexpress Answer:

They were unable to help me recover the difference between the amount I was originally supposed to pay and the amount I ended up paying because of the first failed payment.

On top of that, they spammed my email with separate “solutions” for each individual item I purchased, instead of resolving the actual issue properly.

Terrible ali express is a disaster platform for buying cheap stuff and bad reputations. For 6 months since I return the Led lights which were broken upon arrival, I never have a refund. I get advised that senior team will investigate and get back to… Read more

me in 48 hours every time I call the centre or message the centre. I contact them more than 100 times as the LED costed $500. I sent via Australia Post. With confirmation that goods have been delivered. Even attempted to call my bank to stop the transfer after 6 months but The bank can't step in as it exceeds 3 months limit. Nevertheless my attempts failed and now lost even more time and postage.