All-Carpets Melbourne

Wasn't particularly happy with All-carpets steam cleaning unfortunately. Firstly they rescheduled at the last minute, then when they came the next day they said they would charge extra to vacuum the room, charge extra to remove stains, charge extra to do the stairs and charge extra to do the kids' bedrooms (which we didn't ask for). Then they… Read more

stood around whilst watching my 11 daughter vacuum the room and move her toys and books in the room they weren't cleaning, and even commented how messy their rooms were. Then when they were finished it didn't look that much different to when they started.

So overall it just wasn't a pleasant experience unfortunately. Felt like they just did the minimum and were a bit rude to my mother and kids. I would have thought they could have tried to remove the stains in the carpet without asking for more money at least, or at least help the kids vacuum the room, would have taken 1 minute.

Damaged my leather couch by using a STEAM MOP on it. When I questioned if this was meant to be used on leather, they assured me it was. Continued on and all 6 seats are now damaged.

Very good, would use again – Job was to clean a 2 and 3 settee covered in dog hairs. The team did a great job cleaning them. They arrived within the time frame and started straight away. Cannot fault their work ethic and cleaning. Very pleased

Happy customer – Great communication, had my carpet stretched and cleaned. The stretching process was explained and what could be achieved due to the carpets age and condition. Cleaning was effective and quick very happy with the end result.

Fantastic carpet stretch and repair – Akash came to stretch our 10 year old carpet which was looking a bit sad with ripples and wrinkles in it. In no time at all he had the carpet looking fantastic and repaired an area of carpet that my cat had tried to dig up. Thoroughly recommended.

Not worth the cost, won't come back to fix issues – DO NOT RECOMMEND. Two small repairs were done well enough, but a larger, more visible one was not attached properly and is coming loose. I have repeatedly asked All-Carpets to come back to fix it and have been ignored. All I want is for them to come back and fix their repair that is coming loose.

They never turned up – They were running over and hour late with no communication whatsoever. I tried calling, texting and emailing with no response. By the time they rang me I was back at work. Not sure how their cleaning is but it doesn't matter if they can't turn up.

Avoid at all costs! – I can't actually believe what's happened here. So I booked the job a few weeks ago. I wrote down what I needed doing and they approved it with everything written in their quote. The day before they were due to arrive, they asked for some photos. I sent the photos (that aligned with the description in the quote). They replied no worries. On… Read more

the day, it was a no show. I emailed them, called their office, called the mobile phone number I sent the photos to the day before, and sent two text messages to the same number. The 'read' status was on so I could tell she'd seen my texts. I got no reply. 3 hours went by and I called the mobile again. She said sorry, the technician ran into an emergency and she said he also had a look at your photos we asked for yesterday and he said he can't do the job, sorry.

Omg what the?!

Dishonest advertising – Website claims pricing is approximately half the price from what they will try to charge you. Company doesn’t explain details of why a price increase (double from the website) hasn’t been put on their website.

Looked cleaner but smelt worse then when i got it cleaned – Honestly if i could give a zero i would. I had my 1.5m x 2.5m shaggy rug cleaned today. It was booked in for a deep cleaning and deodorizing due to pet urinating on it repeatedly and the home carpet cleaner wasn't working anymore. I was quoted $165 for deep cleaning and deodorizing as mentioned in the chain of this email . I had booked the… Read more

service to be done on 6/5/2024 originally at 10am. but was asked the day before if it was okay if they came on the wednesday instead due to a low supply of chemicals. I said no problem, my partner is home that day for them. they advised on the day they would be there by 11am. They arrived on time, cleaned the rug in the driveway for approx 10 mins, said the deep cleaning was done but the smell is still there, just buy some deodorizer and that should help with the smell. My partner then paid $165 to the wife's pay ID,and they went on their way. My partner put it out the back on a table to allow it to dry in hopes that as it dries it will smell better. After coming home and having a look at it around 7pm tonight I can see that the colour has improved and the stains appear to be gone but it still doesn't smell great. In my opinion a deep clean of a rug should take longer then 10 minutes and if I've paid for deodorizing I shouldn't have to buy an additional deodorizer myself. $165 seems a bit steep for some stain removing a slightly better smelling rug. I then spoke to the customer service person, she was great in the begining, tried to help at first but in the end clearly didnt want to to even try actually get it sorted. the orginal technition was even saying just keep deorizing it. honestly smelt worse then when i got it done. i still havnt been able to put it back into my house. My friend with her good carpet cleaner she uses on her cats urine smells has managed to get rid of the smells. i even said if this was was impossible task why even take on the job or advetise that what you specialize in. i dont know if it all technitions or just the one in the kalkallo/ mickleham area of melbourne. dont risk it!

Will use another provider next time – The carpet looked a little cleaner but if the higher use areas could have used a little more attention as they remained dirty. PLUS I ordered and paid for dry cleaning and when they confirmed in the morning they said that they don’t do dry cleaning. So I had to settle for wet shampoo. Substandard service all round. Show details

A simple job left worse off – $250 to fix a separation in a carpet join, the tradesperson just filled the separation with glue. Leaving a 500mm stripe of visible glue! Turning a simple fix into a saga chasing a refund for an awful job and finding another company to fix their stuff up Have since had it fixed again for $80 by a lovely man that described all carpets as clowns

No show – No show on the day. Wanted top dollar and I was willing to pay. Never returned my calls or text. Would highly recommend not using them

Worst customer service, did not even complete the job – Rubbish company with rubbish service. I called them to clean our stained leather couch due to a pet accident. First they guaranteed that the smell would be removed as that was my main concern. Not only did I explain that it was urgent, the cleaner Rayos, did not arrive on the day they were booked and instead rescheduled to 4 days later, then they… Read more

arrived 45 minutes late with no apology. Second they did the worst possible job, the most unprofessional cleaning experience I’ve ever witnessed. He used a vinegar solution which damaged the colour of our couch and then made the smell worse after he left, he left our leather cushions on our floor. I called him explaining that we aren’t happy and he took no accountability. What kind of customer service is this?! So I called HQ to make a formal complaint and to request a refund for the service that they did not fulfil. The man I spoke to told me he would call me back in 5 minutes, he did not. Then I had to follow up with him again, he kept me on hold for 25 minutes. Ultimately not providing any solution or expressing any empathy for the fact that we are making a complaint. Absolutely no care for the customer, just money stealers who claim to know how to clean furniture. Do yourself a favour and do not use this business, they are rubbish people who have no idea what they are doing. Have already file a complaint with consumer affairs who will be investigating them. Now dealing with another company who have already shown us what amazing customer service should be.

One of best service – My leather sofa looks great. Friendly technician. Arrived on time

Cancelled the night before – Got a text the night before my booking saying they double booked and could no longer clean my couch. Thanks!

Down hill – Fourth clean with these guys. They used to turn up when arranged and do a good job. However it is now like dealing with a completely different company. After rescheduling on me 3 times the guy did not turn up. Will not use again.

Terrible customer service – Booked a day. Company asked if they could reschedule as they were nearby on a following day. I said yes if they would waive the travel fee ($120) they said no so I asked to keep my scheduled day as I already had to arrange someone to be at my house because I would be at work. They text me to say they had already rescheduled it so I had to cancel the booking. Terrible customer service and won't be using this company after being stuffed around

Never again. No stars if it was possible – So disappointed. I’d been a loyal customer for many years. Booked a service weeks in advance and scheduled my house move around that. It was cancelled the day before…ok…and rescheduled to earlier that day….fine….but then fully cancelled until two weeks later! Didn’t suit my schedule at all and completely messed me around. No consideration or feedback was offered after the late last minute cancellation. Never use them again!

Amateurs – Had an appointment at 3pm to have my modular couch cleaned. Soon after received another email stating the appointment was now 3 to 5 pm. Appointment day, waited till 5pm and no one turned up, no text, no phone call explaining why. Still nothing several days later. The next email I recieved asked for payment. Will never use again. Show details

Sofa clean – Easy booking service. Good communication on the day. Sofa looks great.

Terrible customer service – Terrible customer service and communication. Took the day off work and waited all morning for someone to turn up and then discovered at 12.30 that they had sent an email at 9.30 am saying that they had waited for me for half an hour. After a few calls they sent a photo of where they had waited, not my house!! Could not rebook that day and was… Read more

told they would get back to me. Nothing!! Rang again and booked . Asked not to be contacted by email as I don't check it every five minutes. Night before job was due looked at my emails and saw one cancelling the job as their van was broken down. Sent an email back telling them to forget it!! No attempt from them to contact me and offer any sort of compromise or offer apologies. Would not recommend. Found another person who charged half the price they quoted and turned up on time.

Very happy with the outcome – I was very happy with the process and outcome of my carpet repair with All-Carpets. They were diligent on setting up the job, arriving on time and explaining the options I had with the carpet pieces available. The technician completed the job well and I am happy with the outcome Show details

Waste of money – I wanted my rug cleaned. The guy did it in about 15 mins. Didn’t bother to really spot check the rug. There was still lots of dirt and prickles stuck in the wool. Would definitely never recommend this company. I sent an email with feedback but didn’t hear back. WASTE OF MONEY