All-Carpets Sydney

Technician 1 hour and 20 minutes late for there appointment. Unfortunately I could not wait and left for work. They have now tried to charge me $120 for there lateness and informalness. Best of luck getting me to pay for absolute horrible service.

Excellent cleaning result, but the repair work was a bit sloppy. Very responsive communication but, again despite sending photos and clarifications about the repairs needed, the workman didn’t have all materials on hand.

Booked a timeslot for 1pm, had been encouraged to book this day by the receptionist despite having a tight schedule. Technician arrived at 3:20pm(!!), not giving any updates unless I called him and asked. First update said he would definitely be there by 2-2:30 and would have 2 people to complete the job quickly. Then he still showed up at almost… Read more

3:30 - only using the second person to carry equipment in before doing the whole job by himself, stating his partner was getting lunch. Very minimal apologies or any genuine understanding for how inconvenient it was having to cancel multiple afternoon meetings and to start the drying process 2hrs later than expected. I then expressed my disappointment to the receptionist before paying and was offered the standard 10% discount (offered to everyone for doing feedback), and was assured the manager would call me to discuss - nil calls, nil communication from management whatsoever despite me following up the next day as well. Very disappointing service. Couch looks ok but not at all worth the headache.

I am extremely satisfied and happy with the fantastic work Yasser did on my lounge .I booked the job with All carpets a week ago and Yasser was so helpful from the start.He explained what he would do with the equipment and how long it takes to dry and how to deal with spills on the scotchguarded lounge.I couldnt fault Yasser and recommend him… Read more

highly to anyone who wants the job done right. Thank you!! Yasser for making my loungeroom look lovely again. Sandy.Rastogi

Had few stains to remove couple had been there for a year therefore stubborn other stains came out really well .. mostly dog stains which can be difficult the longer left. Overall very pleased. Two staff attended were delightful, thoroughly explained work to be done and worked hard.

Happy customer – I was very impressed with the knowledge and expertise of the way my lounge was cleaned by All Carpets. They were running late but had the courtesy to call me and let me know when they would arrive. I am very happy with the cleaning of my lounge and rug and would thoroughly recommend All Carpets to anyone.

Sam Roy was contracted to clean four chairs for me. It was a terrible job in less than 10 minutes. I complained, and I was promised a full refund, then a partial refund, never got anything back. This company is disgraceful and should be de registered.

Extremely late and poor service – The technician kept delaying his arrival and didn’t end up arriving until 5pm. I told him we couldn’t make noise in a strata complex so late. He wouldn’t help take the skirting off. Instead he sat on his phone while I did the work. He then proceeded to take many phone calls instead of trying to make up for lost time. The icing on the cake was the… Read more

finished job which was very poor. See attached where he left a big gap. There was more than enough carpet so there was no excuse other than poor workmanship. Would never work with this technician again

Not recommended for commercial / office chair cleaning – We had quite a negative experience, the job started over half an hour late and went for 3 hours (requiring our staff member to stay late into the evening), chairs were missed and many stains weren’t removed, the price was $1k more on the night than what we were given as an estimate. Quoted approx $1500 gst incl for 3 couches and 35 chairs, paid… Read more

just shy of $2.4K for 29 small office chairs (deep clean), 3 couches (steam and guard) and two armchairs (spot stain and clean). With the late cleaning we were concerned that the chairs would be wet and unusable the next day, prior to starting the job, the technician told me that the seats would be dry and useable in the morning but once he finished at around 7.30pm, he said they may not dry. The next day the chairs were soaking wet and our staff had no seats for work. The technician was incredibly difficult to understand, which further made the process confusing when discussing all of the additional charges. Extremely disappointed by tvs service and the hidden costs. Would not recommend. Also - if you do not accept the hidden costs on site, you pay a cancellation fee……

Excellent sofa clean. Great experience – Cleaned my sofa. Communications prior to appt was excellent. Price was reasonable. Sudip, who came to do the work was on time, a lovely chap and did an excellent job. Many thanks.

Good clean – Sudip did a great job, he made our couch look new again.

Good in removing odour – They removed the underlying odour which was very helpful. I’d recommend however initial email inquiry be clear that if applying deodoriser would be an additional cost incurred, which was above the upper end of what I spoke to the lady on the phone.

Could there be any worse way to treat a customer – So we had confirmation of booking by email for a 9.00am appointment. On the day my wife stayed home but they didn't turn up. Phoned company, "we'll check and get back to you in 5 minutes" was the man's response. No reply, wife calls again, different guy now answers. "Not sure what's happening, will call you back" After several hours I call… Read more

them for explanation. They can't find the cleaning technician. He's not answering his phone, and hasn't called in sick etc. Nobody knows where he is. The company's confirmation email on the job, says it WILL CHARGE $120.00 if WE are not home when the technician comes. They also invite a "like us" on FB etc. Needless to say, job we've cancelled the job. Wgat we have hete is a Failure to communicate, in spades.

Invisible – Excellent carpet repair by an expert. A piece of carpet had to be cut out and replaced. Almost invisible joins.

Didn't show up TWICE! – I contacted All Carpets on the 20 March 2023 and sent a photo of my damage for a quote. I accepted the quote and arranged a booking for the 17th April between 9 - 11am. No one came , I rang and was told they were trying to contact the technician. We stated at home but no one came all day, and no one rang back. I rang back again the next day and… Read more

was offered a 10% discount if I wanted to rebook. I was not entirely happy to proceed but did rebook for the 26th April between 2 - 4. I waited till 4:30 and rang yet again. There was no information on where the technician was, why he was late or even if he was coming. At that stage I said forget about it. Had already wasted one and half days staying in for a no show. Totally unprofessional. Also company wanted CASH in hand. I'm always suspicious of this type of operation.

Sadly not able to recommend – At first we were pleased with the initial service,however we paid an extra $90 for scotch guarding which didn't work, and when we asked them to either come back and redo, or provide a refund we heard nothing, despite several contact attempts! So wouldn't recommend sadly

Great Service – Found these team at All-Carpets to be really great I'm using them for my business 4 times a year and I rate them.

Avoid avoid avoid – I should have read the reviews. I enquired about a clean of my rug, to remove some stains. They quoted a price including a call out. On arrival the technician runs in and says can I see your rug first. Then proceeds to tell me this steam clean is just picking up some dirt and that this would remove my stain. However I would need to pay a $120 call… Read more

out fee or pay $165 for a clean. I proceeded with the clean because I felt I was getting ripped off paying for nothing. The technician spent less then 10 mins and said he was done. Dried up play doah was still left on the rug, I easily removed after. A good technician would have been provided me with much better results but this guy couldn’t be bothered. I have sought redress from the company, who have ignored me. Save yourself money, go hire the steam machine or buy a hand held device because this company is a joke!!

Professional Service with great results – Michael from Allcarpets, provided a professional service and great results while steam cleaning our lounge, would definitely use again and recommend to others

Extremely poor Service and customer service skills – We received a quote only for the employee to tell us he couldn’t do the job on the booked day as he had no chemicals on hand. We were booked for a end of lease clean and rescheduled for the following day, he was aware that was our final day in the house. The following day he arrived in the morning and we were once again told he would have to… Read more

come back. When he didn’t show we called head office, we were told he wasn’t in today and was off sick. When we said he had already been to our house they said he was isolating after a covid test. When we asked for a manager they said they were on holidays. We then received a call from the manager saying she was on her lunch break and that they could not provide us with the service they had quoted. We now have been left stranded as they failed to provide us with the agreed service.

Over all a extremely poor experience. Your General manager needs to learn some customer service skills. If this is the standard from your company you should appalled…

Great job and price – Gary did a great job re-attaching the carpet on one of our stairs + replacing a small piece of carpet in the bedroom. Well priced compared with another quote I received.

Excellent result – The leather Lounges needed a lot of work to clean and condition. Work was carried out promptly, thoroughly and I am very pleased with the results. I Would highly recommend this service.