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Jonathan and Peter were very efficient and professional in completing the task of my new Air Conditioner
They arrived on time as planned, and after introducing themselves, they set about placing floor protection on my wooden floors and then explained to me about the work and equipment to be installed. The Air Conditioner was not the correct one and they had the correct one in timely manner not holding the job up.
Jake and Liam were very professional. They carried out their work quietly, quickly and no mess. We had very good experience and would highly recommend Alliance to any residential or commercial customers.
Jonathan and Peter did a great job remove my ancient air conditioner and replacing it. The installation paid careful attention to minimising the impact on paintwork on my feature wall, is much saferr and more attractive than the inherited system, It was done efficiently, with adequacte consultation about my pereferences and with no mess.
From day one quote professional installation on time and fantastic workmanship.The job was large but no mess and no fuss.
I would recommend Alliance for any one considering a ducted air conditioning system.
Polite, punctual, thoughtful, clever, highly skilled, focussed on what is best for customer rather than easiest for the technicians. A very good experience. Better outcome than I had dare hope for.
Very professional service
My aircon was upgraded 4 months ago by Sam & his crew & now my switch board & smoke alarms upgraded by Adrian both did a fantastic job. Would recommend to family & friends.
Thank you Alliance Climate Control
Very happy with both installations
Keep up the good work guys :):)
Professionalism that we have never experienced before
Sam and his men came to our home to replace an old airconditioning system and did so quietly , courteously and professionally . Drop sheets were laid , ducting removed was bagged and at the end of each day the work areas were vacuumed such that the house seemed cleaner than before they started. Every aspect of their work has been performed with excellence . Sam explained how the system functions and also gave good advice as to where to place the various panels. We have never had such first class service before and a special thanks to you and your team Sam
Excellent service from technician SAM
Sam is the absolute bestest!!!! He is an all rounder with what he does.
We were very particular with what we wanted supplied and installed and how we wanted things done and how we wanted the finish to be.
Sam was very patient, understanding and respectful with us and listened to us and delivered everything we requested. I am very satisfied with everything he did for us. And he did it all so efficiently!
His professionalism, expertise, punctuality, can do attitude, communication skills, kind nature, friendliness, actual technical, knowledge..., experience, application of it all and the workmanship was all 10/10. Actually, I’d give him 20/10. I could not fault him with any aspect of the job from beginning to end. Sams level of expertise with air cons, installation and education re after care of the product installed was outstanding. His job was done extremely neatly and was of the utmost highest standard. He was super clean and provided all aspects of his service well above and beyond our expectations.
Goran gave the quote and B.J. and Jamie M. did the installation. I could not fault them. Pleasant and well-mannered. Explained absolutely everything and took notice of my responses. Did a great job in quick time.
will recommend to friends
Technicians Robbie & ilce were very professional, neat, clean, polite & efficient. Would definitely recommend to family & friends. Clear instructions on how to use unit, which we appreciated greatly. Paul & linda foley
Just had Alex and Cody come to fix my air con. We managed to get same day service. Both Alex and Cody were extremely professional. They explained the issue in lay mans terms and had the equipment and spare parts to fix on the spot. They were very personable and the quality of their was excellent.
Would highly recommend their technical expertise and customer service.
Great service, products but above all people.
From the minute Goran came to give us not only a quote but also advice, to Bilal scheduling our installation and the fantastic instal team of Shane, Hayden, BJ and Billy, Alliance have been one of the most professional businesses we have dealt with. They provided advice and information throughout the hole process of our new air conditioning installation, suiting our needs rather than selling. The install team ensured we understood how our new system operated before they left our home. We highly recommend Alliance Climate Control.
Great after-care service.
We have had two new systems installed by Alliance. It wasn't an easy job as access was difficult. After a couple of problems emerged this summer Sam and his team came and sorted things out. They organised a gyprocker, (Nick), to install a new manhole for easier access too. Everyone was delightful to deal with, turned up when they said they would and sorted all problems. Can recommend highly.
Good service at a reasonable price.
I have had the company that actually installed our system 12 years ago come our and assess our problem. Their technician walked around, checked air flows, said I needed a new system, charged me $242.00 and walked out! He said his boss would send me a quote to replace the system.
Very professional service from initial quote to completion, excellent installation and works great!
I recently had Alliance CC install a Mitsubishi multi-split system in our apartment in October 2019 with three heads and one compressor on the balcony. Kirk came out to do an initial quote (for free) a short while back and unlike the others, he provided an extremely detailed quote including exact parts, specifications and pricing. The documentation was able to be submitted easily to our strata/owners corp for quick approval as it was well documented, and approval came quickly. In the lead up to accepting the quote, Kirk and James were very help...ful and supportive as I asked for advice on exactly what specification I needed for my small apartment without overspending since I had a tight budget. On the day, I met Hayden, Shadi, Thomas, Corey and Connor who were extremely professional in how they interacted with myself as well as the building manager. They were well organised, had all the tools they needed and were able to be left on their own to do everything properly. The quality of the installation was excellent with the colour-matching and method they ran wires and pipes throughout the apartment looking as seamless as possible (refer to photos below). This was a pretty large job given the limitations in our apartment's strict strata/by-laws and the floorplan. One month later, everything is working perfectly and I have no complaints, and am also glad that we right-sized the compressor unit. The only negative I'd have (which is nitpicking) is that whilst they offer to clean up after themselves and in fairness, go above and beyond what most tradies would do (eg mopping the floor), there was still dust and mess everywhere behind doors/walls/etc... and even though they used their own drop sheets to cover things, unfortunately they didn't fully cover some key furniture such as our baby's cot and our bed resulting in a lot of drilling dust being everywhere. Whilst a minor complaint, it was still frustrating since it meant we had to spend the evening cleaning up and washing linen before we could sleep. To Alliance's credit again, when I did have concerns over an area of the plaster which hadn't set properly, Kirk offered to come out straight away and he fixed it immediately, and also found a few spots I had missed and cleaned it with their industrial vacuum. This instant response to feedback was a surprise and I appreciated this. So all in all, I would highly recommend Alliance for others looking for an air conditioning installation especially a complex one. The all in one quote for both supply and installation means you have a single point of contact both now and in the future (should something go wrong), their quotes are detailed and specific (so you can easily get strata approval) and they stand by the quality of their work and are willing to fix anything which isn't 100%. As far as I can tell, the work was all done to a very high standard without any shortcuts and the end result is one that I'm happy to look at everyday. The professionalism demonstrated by all of their staff both from a sales perspective and the team actually doing the installation should be commended and left a very positive impression on me. I would also mention the reason why we chose Alliance over the competitors which were cheaper is that the detailed quote they provided was clearly itemised and they had a 'no surprises' approach which I really appreciated. The quote was exactly what we paid and there was no deviation/cash-grab at the end. The big box retailers who had their recommended installers come out tended to give very rough back of the envelope quotes which didn't inspire confidence that there wouldn't be a surprise later on especially on things such as piping/wiring lengths, proposed routes, and the need for a pump given the length of distance. These are things which none of the other installers even considered or mentioned and I suspect would've been an awkward situation during the installation if it turned out we needed them.
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