Allianz Car Insurance

I have rung Allianz three times. My lease company and employer require paid tax invoices for my car insurance. The policy details are not proof of purchase. Allianz can’t provide all the previous receipts so that I can Make reimbursements on my car lease. So I now have to change insurance companies. So frustrating. Show details

After years with Allianz, their handling of my recent claim has been a nightmare. Five months after paying my excess, I was chased by debt collectors because Allianz failed to process the payment to the third party. I had to provide my own proof of payment to clear the air, and I’m still concerned about the lasting impact this might have on my… Read more

credit score. A loyal customer shouldn't have to work this hard to fix an insurer's mistake. When companies move their support offshore, the resulting disconnect often makes it difficult for customers to get efficient service.

Not even 1 star for allianz . Been paying for comprehensive car insurance for 2 years . Then I have car accident and my car was assessed as total loss.And my claim was rejected , they said because I have the refrigerator box at the back . It means I’ve been using my car for delivery.I used my car for business purposes. That’s why I bought the car… Read more

for.and you should know what comprehensive insurance stand for . You can’t just get people’s money like thousands a year to pay for their insurance then say you can do nothing. Plus staff keep finding mirrors things to deduct your pay out at the beginning then they try to ask you so many questions to trap you. Then rejecting my claim. Everyone please stay away from Allianz. They are ripped off and so scam. Never again with Allianz seriously… I have properties-businesses and others few cars with NRMA. NRMA is the best,once you have accident they will help you to finalise as quickly as they can .

Minor repair turns to major hassle. I left my car with Allianz preferred provider for minor repair - cracked rear light and to small dents. Car returned to me unsafe with issues previously non existent ie warning light about airbags, horn not… Read more

working, random tube under the driver seat. Outrageous that a CAR INSURER thinks its fine for to drive an UNSAFE car. No prompt responsibility or accountability from the Allianz complaints team - I've had to take my car to a dealership to fix the repairer faults and and have lodged a complaint with AFCA to try and get reimbursed for this. will be changing insurers at the earliest opportunity

All my confidential data are handled by offshore people. I have cancelled my policy. I am not comfortable someone from India reading out to me my residential address, date of birth, driver license number. Almost Every step in my claims, all offshore people processed it. I have scammed by Indians many times including, my stolen credit card, ATO claims, my bank accounts etc...I won't recommend Allianz to anyone. Show details

I’ve been very happy with Allianz insurance First they took off roadside assistance Then limited the replacement car Now they’ve taken off the discount for having two insurances with them. I will be looking more closely at my insurance options in the near future Show details

The call centre was one of the best I have dealt with. Very polite and they were very helpful on explaining all the pros and cons of the different policies. Also explaining all the different price options. Show details

5 Months Waiting, 600+ Questions, and Zero Payout – Absolute Nightmare I lodged a claim for my written-off Honda Civic in September 2025, and 5 months later, I am still waiting for my settlement. Instead of processing my legitimate claim for $6,532, Allianz has treated me like a criminal. They assigned an investigator who subjected me to two… Read more

separate 90-minute interviews, asking me over 610 questions and demanding 16 different types of documents. I have provided everything they asked for, yet they continue to delay. I am an international student, and the financial stress and mental anguish this company has caused me is unbearable. If you want an insurer that actually pays out rather than interrogating you for half a year, avoid Allianz at all costs.

Utterly incompetent customer service from start to finish - starting off from the ridiculous process while standing on the roadside with a wrecked car, police and ambulance... simply finding out what to do next took 35 minutes- now, want to deduct full year's premium from write-off valuation of car and not honour any other expenses like hire car,… Read more

additional travel expenses etc ...all from an accident no fault of our own and other driver admitted and acknowledged responsibility.

Any questioning of their poor service and attitude etc is met with "please don't use that tone"... "maybe you could call back"etc. Who should tow car?..where should they take it?... is the hire car approved? etc etc .. all things that are too hard apparently.

Try escalating... they simply don't care...

Moving ALL my policies from this group... once they have your money forget it. This is why insurance companies have a bad name.

UPDATE:...Wow, reading all these reviews it looks like som many people have had similar experience...staff on the phone who are not in Australia and have no idea about distance and regional towns, no proactive assitance whatsoever, no responsibility... just try to pay out as little and as slowly as possible "once the money is in your account the matter is closed"...regardless of whether you have claimed all xpenses, hire cars, etc...NOBODY checks whether you have actually completed your claim ...they just want to pay the minimum and move on...don't like it - talk to the complaints department. What an appalling reputation this company is building... quite deservedly.

Put my policy up on my car by 40% after the first 12 months and i didnt notice until 6 months later. Obviously the car went down in value after 12 months so its a rip off. Im sure most insurance companies do this but it very dodgy practice hence the 1 star. Show details

If you have consistent price increases annually and your customer service is fully of curries with a thick accent, you the customer are getting taken for a ride! Show details

Just tried to take out a CTP policy with Allianz, i.e. I was trying to give them business so this should have been a business imperative for these folks. After 10 mins of waiting on the phone (not a bad wait time for a claim had I achieved an outcome!) I was connected to a ringing phone that rang out. Useless! Business given elsewhere. Show details

Do not go with them! They gave my family member a hire car that had front both tyres flat to the point it was unroadworthy. And he had to pay out of his own pocket for those tyres to be replaced ON THE HIRE CAR THEY PROVIDED. This could have caused a serious accident and they will not even compensate him for the tyres. He is taking action against them worst car insurance company Show details

Cancelled my comprehensive plicy that I had with Allianz, and received a letter indicating it was cancelled. But, they then renewed the policy and deducted 3 payments frommy account without autority. Now I have been told by their offshore call center it was a processing error and will take up to 15 days to refund- oh, and I wont be getting all the… Read more

money back either... I have a letter from Allianze stating the policy is cancelled- that was the last correspondence I have from them, no email telling mne they were about deduct $ from my account that I could have acted on. And the service center is useless, unable to assist or understand the real issue!

If you have a CTP claim — do not trust Allianz to act in your best interest. After my car accident in Dec 2024 in Brisbane, Allianz ignored medical advice, denied surgery, and offered an unfair settlement while my treatment was ongoing. They applied 25% contributory negligence with no evidence, refused 6 months of physio, and dismissed my… Read more

psychologist’s assessment. Allianz cares only about closing cases, not recovery. I’m escalating to AFCA — avoid them if you value your health and dignity.

Raises insurance by 18% (4 times inflation) cannot explain why apart from "computer says so" and "Out modelling says so". Complaints department hangs up on you when you try to get them to understand a raise of 18% without justification is not a good look. Didn't have claims with them. Didn't have an accident... But hell yeah I'd also like an 18% raise.  Show details

After being with this company for 14 years they are completely hopeless if you have a claim. Our claim took months only to hear that their not covering us. Would not recommend!!!!! Show details

I recently had a minor car accident and, unfortunately, discovered too late that I had made a mistake by choosing Allianz for my car insurance. While the claims process was initially easy to lodge, the outcome was deeply disappointing. From the type of repair shop Allianz approved, to the poor quality of the repairs, the entire experience was… Read more

frustrating. My car was returned in a miserable condition, and attempts to raise concerns were handled poorly.

Their response to my complaint showed a lack of professionalism and accountability. It felt as though customer care was not a priority, and the whole experience left me questioning their compliance with Australian Consumer Law.

Be aware: what seems like a smooth process upfront may end up costing you in stress, time, and money. I regret every dollar I paid for this policy. Look for alternatives — you’ll thank yourself later.

I added a named driver and was charged an extra $44, despite taking off 2 named drivers. Ironic, since the rep thanked me for 17 years of being with Alliance. I will be looking for a new insurance company at the next renewal. Show details

[Name Removed] (negotiations expert) from NSW Allianz Insurance choose to spend twice more money on lawyers than to repair my minor car damages. He doesn't care about Allianz shareholders earnings, but only about his personal ego. Show details

No policy document is provided. The website doesn't recognize my policy number when I can log in under my Allianz - their website is redirected to einsure.com.au, which is confusing. Show details

I honestly could not say enough positive things about my experience with Allianz. I had a small hole that punctured the battery pack of my Tesla. Random I know. They were super quick to respond and process the claim and the assessor went out of his way to be helpful and supportive. They checked in on me regularly until I got my car back and were just incredibly easy and professional to deal with from day one. Show details

Terrible insurance , poor service, each time have to be in the line for 1 hour and still thr issue is not resolved. They dont care about customer time or cars, waste of money Show details

I was with one of their onsellers for a year, didn't make a claim. When it came time to renew (monthly direct debit), they emailed me to let me know (premium going up as cover goes down of course). I replied to their email the same day, asking them to reissue the policy with a couple of changes (increasing the km's to be travelled this coming… Read more

year, and a change of parking). After not receiving a reply from them more than a week later, and with only a few days until the policy renewed, I called them in my lunch break. The number supplied went to their onseller. I went through the press this button blah repeatedly, until it got to the last question, where I selected insurance... and was then transferred to allianz. I went through the press this button blah repeatedly again, until someone answered. I don't believe I have ever heard anyone speak that slowly on the phone, they were speaking so slowly that it wasn't easy to understand them, at first I thought it was some AI rubbish, but it appeared to be human, or thereabouts, just in very slow motion, perhaps some type of slug, or sloth hybrid, or a really old turtle, I do not know, perhaps it was bring your lack of oxygen to work day?

They asked me to identify myself, I did so, and then I told them what had happened, and that I wanted to make changes. They very slowly told me that I should have called them, I was wrong to email.

They emailed me, of course I replied, this is a financial transaction, I want everything in writing, I do not want to waste time talking on the phone to someone who might be getting dragged into a black hole, or has a curse on them, is on some kind of drug, or whatever the hell was going on with this guy. I told them I wanted to cancel the policy, they then asked me to identify myself... again. I hung up. So I have cancelled my policy, but because it was on the phone to an idiot, I have no way of knowing if they actually cancelled it. Making a claim must really suck.