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Car Insurance Buying Guide

Our buying guide will explain which type of car insurance would suit you most, how much you can expect to pay for one, and which features are worth looking out for.

Reviews

1.9

596 reviews
5
(83)
4
(35)
3
(17)
2
(37)
1
(424)
  • Value for Money
    2.4 (143)
  • Transparency
    2.4 (119)
  • Customer Service
    2.5 (147)
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Bernard  L.

Bernard L.South-Eastern Region, NSW

Something is missing

published

I've just received acknowlegment of payment for my car comprehensive insurance cover. However this did not include any information as to the details of cover and circumstances. I wish to receive a copy of the policy I've just renewed

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda Accord
See all answers
Mary

MaryPerth, WA

Allianz Car Insurance

published

I’ve had several cars I’ve owned insured through Allianz over many years. Allianz have always been competitive in price and cover of my vehicles. Claims were handled efficiently with no fuss

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelJaguar F- Pace
See all answers

Half repaired car

published

Had issues with Assessor [name removed]. He was telling me to take my car to a repairer he knows. Created stress for me and now left with a half repaired car. I’ll be changing insurance providers once due.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateNovember 2019
Claim ApprovedYes
Car ModelMercedes-Benz C-Class
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Evan Chooly Getit

Evan Chooly GetitWestern Australia

  • 10 reviews

Allianz exorbitant charges, zero flexibility, no reward for loyalty

published
Transparency
Customer Service
Value for Money
Insurance TypeThird Party Property Damage
Plan covers drivers under 25No
Claim MadeNo
See all answers

Reliable. Roadside assist prompt.

published

Been with Alliance for 11 years. Never made a claim. Roadside assist removes the worries of possible breakdown. Indeed a recent call out resolved my problem and offered sound advice.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelTotota Camry Ativa
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Pat

PatFar North Queensland, QLD

Easy to deal with

published

Policy was very easy to set up, and reasonably priced. Though the real test will be what happens if I need to make a claim, to be honest. This will be my second year with Allianx. I've never made a claim or required towing.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Rodeo RA (2003-2008)
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John

JohnSydney Surrounds, NSW

  • 2 reviews

POLICY REVIEW

published

I check other insurance company's policies and premiums but found the Allianz renewal notice was the best priced and offered good value for money. I've been with Allianz for more than 12 years but have never had to lodge a claim. The roadside assistance provided,, used twice, was just satisfactory - very long wait times and not anywhere near the service provided by NRMA.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelHolden Commodore VZ
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Dr. Ken

Dr. KenGreater Melbourne (Outer), VIC

Trustworthy insurance

published

Allianz has a high credibility rating among repair companies - this is good enough for me to continue to trust it and keep my policy with Allianz - this is my sixth year; no claims but also none of the nonsense that I have encountered with other companies in the past.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMercedes
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Ivan B

Ivan B

  • 2 reviews

Not Consistent & no Loyalty

published

I telephoned to check on value of Insurance compared to premium.
I asked for a review on my policy and was informed that I had most possible discounts. I was given a new quote for a new policy if I was a new customer with the same conditions and it was around $100 cheaper than my premium to renew. Not happy as I have been with Allianz for 38 Years.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda BT-50
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Arman

ArmanMetropolitan Adelaide, SA

  • 3 reviews

My Policy is getting expensive every year despite my car price drops a lot !!!

published

This Year I am paying more for my car insurance even my car now worth less !!!
I haven't claim any thing for last many years for my car insurance however they keep charging me more.
I have tried to contact Allianz However they asked me I need to cancel my existing policy before they can look at any discount !!!
I will look around for more transparent/ better solution from other providers

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
Car ModelAudi A4 B9 (Sedan)
See all answers
Michelle N.

Michelle N.South East Queensland, QLD

  • 2 reviews

Best insurance company ever

published

My car was involved in an accident. I had hire car in my insurance policy. That same day, my car was sent to panel beater and I had a hire car. My car was written off, my claim was settled in 10 days and I was paid a reasonable amount.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateJune 2020
Claim ApprovedYes
Car ModelToyota Corolla E180 Hatch
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David

DavidSouth East Queensland, QLD

  • 4 reviews

Good Service.

published

Each year our insurances, car, house, CTP etc go up and as each year goes by thankfully I haven't had to use our insurances', so each year I tend to shop around a little to at least compare the prices for the relative insurances we have. But again this year as Allianz have in the past, they try a little harder, and I understand that its hard to provide the appropriate cover at a reasonable price but it's also harder as a older person to have the extra money to go around we don't get the annual price rise? That a lot of the working Australians tend to get each year?

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
See all answers
Offtap

OfftapGreater Melbourne (Inner), VIC

Left me stranded, lied, wasted my time. Bad faith product, untrust worthy. I will find another provider soon.NEVER AGAIN

published

With this policy you have to walk home, if you break down, or find your own way home. They leave you stranded. Reps do not know service... Never again, shop around.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelIsuzu D-MAX RC.I
See all answers
Rodney P.

Rodney P.

  • 2 reviews

Claim

published

Car a write off back in January still waiting to get paid out it’s now June what a joke advice stay away from them took 10min to start the insurance taking weeks to payout

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
Toby Meier

Toby MeierSouth East Queensland, QLD

Complaint

published
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
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Not happy

published

Why do you NOT have caravan insurance?? If I find a company that will cover car/boat/caravan I will be moving! I have been a loyal customer for years and I’m disappointed

Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
Jando

JandoGreater Melbourne (Outer), VIC

Great!! However, monthly payment option cost is outrageous!!

published

Easy to set up. Paying monthly helps me with my budget. Not happy for the 11% surcharge to pay monthly. I think Allianz need to review this surcharge. Hopefully they will.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMercedes-Benz GLA-Class X156 GLA 200 CDI
See all answers
Why.....

Why.....South-Eastern Region, NSW

Rising prices,

published

Car value dropped, premium rose. Live in rural NSW........other insurance companies similar behavior. Need at least 30 words for this review! Haven't had a claim,that will be the test. End.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Patrol Y61
See all answers
Joe Cortis

Joe CortisGreater Melbourne (Outer), VIC

Loyal but premiums need to be reviewed for longevity, loyalty and road usage.

published

Previously worked as an insurance broker and have been loyal to Allianz for many years. Being a pensioner in my 70’s I don’t drive anywhere as much as in the past. Your premiums are substantially higher than the market and the excess is high for people in my Finical circumstances. Recently moved my wife’s
car to another insurer but have decided to remain with you for mine. Nor enough reward for long time and loyal customers , who are infrequent road users.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Captiva
See all answers
Alysha D.

Alysha D.Mid North Coast, NSW

  • 9 reviews

I’m rating the actual company not the policy.

published

I have now cancelled my policy, they had TWO policies running for one car with double payments coming out each month, due to a “technical failure” on their site when I was trying to purchase. What kind of company let’s you have two policies of the exact same type on the same vehicle?? A thieving one that’s what. And after cancelling them I have still had another payment come out leaving my account overdrawn for something that I’m not even using. Very disappointed with this site and would not recommended buying ANYTHING or setting up anything online!!!! Very incompetent!!!!

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelNissan Murano
See all answers
Page 1 of 30

Questions & Answers

Amber B.

Amber B.asked

Car Insurance

Has anyone here had an experience of a write off with allianz? My car's wrecked by the hail. It's 5yo car but with immaculate condition, low kms. With its condition after storm, it'll probs be written off. I'm wondering how bad their payment is? How do they calculate the car's market value?

No answers
Terry L.

Terry L.asked

Car Insurance

Does the comprehensive car insurance cover the car trailer?

No answers
Anne M

Anne Masked

Car Insurance

what is the criteria used by Allianz re Market Value?

I have a claim.with Allianz for accident where I am not at fault, (other party admitted fault), my car is written off.
Allianz have told me their assessment is at the Private Sales market.
Why not the retail market? Claim.will be against the 3rd party, not Allianz

2 answers
Gune
Gune

In our case it was an agreed matket value. We had the same issue where they paid the value and took the vehicle where they can get a better value. This is a racket run by Allianz, assessors and panel beaters. They write off the car in one state and take to another state and get a better price. My car was taken to Pickles auction. The rest is history.

Anne M
Anne M

Thanks
Seems lots of complaints with Allianz

I have taken the number plates from written off car

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