Allianz Car Insurance

I have received the worst experience from Allianz that I feel that Allianze doesn't even worth a star. I made a claim in 31st Dec 2025 for a car accident in Port Lincolin. I have been with Allianz for the last 3 years with no other accident history. I waited for 2 months until the car was being assessed and was advised that the car was repairable.… Read more

I was told that I would need to wait for 2 weeks for the parts to be delivered to the repairer and the car would be fixed and returned to me. However, this has never happened. I contacted Allianz many times to follow up as the repair had been delayed over and over again. Allianz has never been proactive in keeping me updated, nor did it help to streamline the repair process. I have waited for another 3-4 months, and then I requested the repairer Garveys Crash Repair to provide the receipts of the past parts orders. Garveys Crash Repair didn't answer the phone call from my partner, therefore I had to contact Allianz for help. What Allianz had done was simply deliver the message, and did nothing to actually help me who was desperate in need of a car. Allianz didn't support me a service user, instead, Allianz told me that it's the repairer's right not to provide the receipts. Until today (24th June), I have waited nearly 7 months. In the meantime, the other car that me and my partner own had broken down due to the engine failure. The service for the other car has been booked in July as we were told that the repaired car would be expected to be repaired on the 26th of June. I requested Allianz to help me book the rental car with a discount on Sun 21st June, but it's service shut down on the weekend and asked me to contact Avis myself. And the result was obvious that I got turned down by Avis. Both me and my partner were devastated. We couldn't go to work, also we couldn't even get the grocery done. We also have many other commitments that require a car. I contacted Allianz again on Mon 22nd of June asking Allianz to cover the car rental from 26th of June till the repaired car returned to us. The receptionist promised to escalate the issue and gave me the referrence number. I contacted Allianz today (Wed 24th June) and hardly got to speak to the case manager Katrina, who has no sympathy and also did nothing to help. I recaped what had happend in details, but she hadn't even review my case in the first place when we had the conversation. I told her all the details and asked her to prioritise the matter. She simply told me that it's the standard procedure to review the case in 5 days which means she could only get back to me next Monday. I told her this was time-sensitive as I needed a car for work and some other important matters over the next few days (not lying, I have many things to address and feel very overwhelmed and devastated). Katrina had been repeating her words multiple times and didn't not want to help. I asked whether I could speak to another responsible person or a manager, she declined and said the manager would still give her the case and would make no change. There's basically no support from Allianz since the accident. Every contact with Allianz takes a long time to get through and it's traumatising. Allianz has been deducting premium from our account yet did nothing with the claim. I was also told that the previous requests and compliants I made were resolved on the spot, which apparently was not the case. I really don't know what to do to and I feel I don't have any choice the whole time. I have to face all the mess and loss resulting from Allianz's non-action. I also have to endure all the emotional meltdowns for feeling hopeless, yet I doubt Allianz cares at all. Allianz didn't provide any practical support to me, and this seems to be it's strategy to operate the bussiness. It shifts the responsiblity to different departments when I contact the service and asked me to stay on the line and further wait to be contacted. It offers no resolutions and just let time slide and let me suffer. I hope there is agency to help regulate Allianz's business as I lose my voice and choice as a customer. I hope other customers don't have to go through what I have experienced.

My daughters 3 month old car was run in to why parked and pushed in to another car and both cas was pushed 4 metres up the road and received major damage to both front and back quote to fix is $18000 floor in the boot is badly bent chassis damaged it should off been written off thay have told her she as no choice about it being repaired now she… Read more

is going to have a car that should off been written off she brought a brand new car not a repairable write off if it was her fault we would understand it being repaired what this insurance company is doing is disgusting

Readers - this is my experience .... there was a very important phone call that took place regarding an excess on a vehicle car insurance.. We all get the mandatory "the call is being recorded for training purposes" ... there has been repeated communication that the call in question, which changes the whole status of the claim "cannot be found",… Read more

the consent form for the call "cannot be found", the transcript which must be provided "cannot be found". Not sure how this can actually happen. It is the only call during this whole process which commenced in October 2025, that "cannot be found". Obviously, there are now further steps that have to be taken but the question still remains ... how can it not be found? Draw your own conclusion ....

Awful service . Asked for receipts for car insurance. Refused to help me said they don't hand them out . Show details

I have rung Allianz three times. My lease company and employer require paid tax invoices for my car insurance. The policy details are not proof of purchase. Allianz can’t provide all the previous receipts so that I can Make reimbursements on my car lease. So I now have to change insurance companies. So frustrating. Show details

Minor repair turns to major hassle. I left my car with Allianz preferred provider for minor repair - cracked rear light and to small dents. Car returned to me unsafe with issues previously non existent ie warning light about airbags, horn not… Read more

working, random tube under the driver seat. Outrageous that a CAR INSURER thinks its fine for to drive an UNSAFE car. No prompt responsibility or accountability from the Allianz complaints team - I've had to take my car to a dealership to fix the repairer faults and and have lodged a complaint with AFCA to try and get reimbursed for this. will be changing insurers at the earliest opportunity

We have used Allianz for approximately 10 years. Reminders that insurance is due arrive in time for comparison with other providers. Comparison with other providers showed that Allianz was cheaper for same type of insurance. Website is easy to use. Show details

I’ve been very happy with Allianz insurance First they took off roadside assistance Then limited the replacement car Now they’ve taken off the discount for having two insurances with them. I will be looking more closely at my insurance options in the near future Show details

The call centre was one of the best I have dealt with. Very polite and they were very helpful on explaining all the pros and cons of the different policies. Also explaining all the different price options. Show details

While the price only rose minimally the insurance covers a one year older vehicle which is worth less due to depreciation so when I compare the value of the vehicle to last years value the effective increase in price (cost vs insured value ) is well over CPI. Ultimately not going to be viable to insure in the long run. Show details

They wrongly accepted liability without even consulting me when a bus hit me. Without even consulting me. They DO NOT look out for your interests. I had to pay $600 excess for repairs from an accident that was not my fault. I was moving states so no time to fight it. Otherwise would have. Absolutely appalling - not looking out for their insured at all. Show details

A part from 2 phone calls out of 10 my experience with a claim through Alliance insurance has been a nightmare, try another insurance company before you use this mob. Show details

After years with Allianz, their handling of my recent claim has been a nightmare. Five months after paying my excess, I was chased by debt collectors because Allianz failed to process the payment to the third party. I had to provide my own proof of payment to clear the air, and I’m still concerned about the lasting impact this might have on my… Read more

credit score. A loyal customer shouldn't have to work this hard to fix an insurer's mistake. When companies move their support offshore, the resulting disconnect often makes it difficult for customers to get efficient service.

Not even 1 star for allianz . Been paying for comprehensive car insurance for 2 years . Then I have car accident and my car was assessed as total loss.And my claim was rejected , they said because I have the refrigerator box at the back . It means I’ve been using my car for delivery.I used my car for business purposes. That’s why I bought the car… Read more

for.and you should know what comprehensive insurance stand for . You can’t just get people’s money like thousands a year to pay for their insurance then say you can do nothing. Plus staff keep finding mirrors things to deduct your pay out at the beginning then they try to ask you so many questions to trap you. Then rejecting my claim. Everyone please stay away from Allianz. They are ripped off and so scam. Never again with Allianz seriously… I have properties-businesses and others few cars with NRMA. NRMA is the best,once you have accident they will help you to finalise as quickly as they can .

All my confidential data are handled by offshore people. I have cancelled my policy. I am not comfortable someone from India reading out to me my residential address, date of birth, driver license number. Almost Every step in my claims, all offshore people processed it. I have scammed by Indians many times including, my stolen credit card, ATO claims, my bank accounts etc...I won't recommend Allianz to anyone. Show details

5 Months Waiting, 600+ Questions, and Zero Payout – Absolute Nightmare I lodged a claim for my written-off Honda Civic in September 2025, and 5 months later, I am still waiting for my settlement. Instead of processing my legitimate claim for $6,532, Allianz has treated me like a criminal. They assigned an investigator who subjected me to two… Read more

separate 90-minute interviews, asking me over 610 questions and demanding 16 different types of documents. I have provided everything they asked for, yet they continue to delay. I am an international student, and the financial stress and mental anguish this company has caused me is unbearable. If you want an insurer that actually pays out rather than interrogating you for half a year, avoid Allianz at all costs.

Utterly incompetent customer service from start to finish - starting off from the ridiculous process while standing on the roadside with a wrecked car, police and ambulance... simply finding out what to do next took 35 minutes- now, want to deduct full year's premium from write-off valuation of car and not honour any other expenses like hire car,… Read more

additional travel expenses etc ...all from an accident no fault of our own and other driver admitted and acknowledged responsibility.

Any questioning of their poor service and attitude etc is met with "please don't use that tone"... "maybe you could call back"etc. Who should tow car?..where should they take it?... is the hire car approved? etc etc .. all things that are too hard apparently.

Try escalating... they simply don't care...

Moving ALL my policies from this group... once they have your money forget it. This is why insurance companies have a bad name.

UPDATE:...Wow, reading all these reviews it looks like som many people have had similar experience...staff on the phone who are not in Australia and have no idea about distance and regional towns, no proactive assitance whatsoever, no responsibility... just try to pay out as little and as slowly as possible "once the money is in your account the matter is closed"...regardless of whether you have claimed all xpenses, hire cars, etc...NOBODY checks whether you have actually completed your claim ...they just want to pay the minimum and move on...don't like it - talk to the complaints department. What an appalling reputation this company is building... quite deservedly.

Put my policy up on my car by 40% after the first 12 months and i didnt notice until 6 months later. Obviously the car went down in value after 12 months so its a rip off. Im sure most insurance companies do this but it very dodgy practice hence the 1 star. Show details

If you have consistent price increases annually and your customer service is fully of curries with a thick accent, you the customer are getting taken for a ride! Show details

Just tried to take out a CTP policy with Allianz, i.e. I was trying to give them business so this should have been a business imperative for these folks. After 10 mins of waiting on the phone (not a bad wait time for a claim had I achieved an outcome!) I was connected to a ringing phone that rang out. Useless! Business given elsewhere. Show details

Do not go with them! They gave my family member a hire car that had front both tyres flat to the point it was unroadworthy. And he had to pay out of his own pocket for those tyres to be replaced ON THE HIRE CAR THEY PROVIDED. This could have caused a serious accident and they will not even compensate him for the tyres. He is taking action against them worst car insurance company Show details

Cancelled my comprehensive plicy that I had with Allianz, and received a letter indicating it was cancelled. But, they then renewed the policy and deducted 3 payments frommy account without autority. Now I have been told by their offshore call center it was a processing error and will take up to 15 days to refund- oh, and I wont be getting all the… Read more

money back either... I have a letter from Allianze stating the policy is cancelled- that was the last correspondence I have from them, no email telling mne they were about deduct $ from my account that I could have acted on. And the service center is useless, unable to assist or understand the real issue!

If you have a CTP claim — do not trust Allianz to act in your best interest. After my car accident in Dec 2024 in Brisbane, Allianz ignored medical advice, denied surgery, and offered an unfair settlement while my treatment was ongoing. They applied 25% contributory negligence with no evidence, refused 6 months of physio, and dismissed my… Read more

psychologist’s assessment. Allianz cares only about closing cases, not recovery. I’m escalating to AFCA — avoid them if you value your health and dignity.

Raises insurance by 18% (4 times inflation) cannot explain why apart from "computer says so" and "Out modelling says so". Complaints department hangs up on you when you try to get them to understand a raise of 18% without justification is not a good look. Didn't have claims with them. Didn't have an accident... But hell yeah I'd also like an 18% raise.  Show details