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Allianz Car Insurance

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Reviews

  • Value for Money
    2.7 (232)
  • Transparency
    2.8 (207)
  • Customer Service
    2.8 (235)
  • Claim Resolution Time
    • <1 week (15)
    • 1-2 weeks (15)
    • 2-4 weeks (16)
    • 1-2 months (18)
    • 3+ months (28)
  • Claim ApprovedYes (72) · No (21)
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Good company

published

Costs are up,but still lower than many others,and better than the cheaper policies.The policy was simple to set up on line,even for someone as computer-ignorant as me.No claims in the last year,but previous claims settled quickly and easily.Been with Allianz for several years,and will likely continue.

Incentivised ReviewNo
Insurance TypeComprehensive
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Peter Crease

Peter CreaseMetropolitan Adelaide, SA

Easy renewal

published

The renewal process was easy and straight forward, I have made one claim which was resolved with very little trouble the Alliance rep was extremely helpful and assisted throughout the claim

Value for Money
Transparency
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Mike B

Mike BDarling Downs, QLD

  • 2 reviews
  • 7 likes

Beyond terrible service when claiming.

published

Under $3,000 repair claim. Took over 2 weeks to authorise repairs following assessment . Only got action after lodging an official complaint.
Will never insure with Allianz again. They don't care & don't communicate unless you call them.

Value for Money
Transparency
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wilso

wilsoGreater Melbourne (Metropolitan), VIC

  • 3 reviews

happy

published

yes on all counts other wise I would not be still using Allianz . zzz zzz zzz zzz zzz zzzz zzz zzzz
zzzz zz zzzzzzz zoo xxx xxx and and and

Value for Money
Transparency
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Comprehensive car insurance 2021

published

I renewed my comprehensive car insurance. I thought I would be charged less to renew my policy for 2021, due to not having used my car as much in 2020 because of the coronavirus lockdowns in Victoria. Unfortunately, that has not been the case, there was a minimal increase to my policy for the current year. I did shop around, however, Allianz still provided the best value for money.

Value for Money
Transparency
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Chez

ChezGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Never had any issues.

published

Since being with Allianz, I have always found them reliable, knowledgeable and helpful. This includes negotiating the annual cost each year, as well as supporting any claims I may have had

Value for Money
Transparency
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Vedran C.

Vedran C.Perth, WA

Bad customer service

published

Every year they increase premium around 10% even though the car value going down, never claimed anything from them but they don't care. Received renewal today so I called them to see what can we do about it. Customer representative was so rude. She interrupted me many times during conversation. Not happy at all

Value for Money
Transparency
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Bathurst Basher

Bathurst BasherCentral West, NSW

  • 2 reviews

Reliable and competitive

published

Good Value ... premium reduced by 4.5% (as should be expected) ... thankyou
No "bogus Bonuses" which hide the real value of the premium ... thanks for not treating me like an idiot
Only been with Allianz for three years ... slowly converting all my insurance

Value for Money
Transparency
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Les T

Les TPerth, WA

Staff knowledge of contact details

published

I called early this week to request a cover note for a new car I was buying and to arrange the cancellation of one policy and the renewal of a new one when we traded our car. Your rep was not able to give me a cover note and suggested that we renew at the dealership when we picked up the car. I asked what time you closed the office and was told 11.00pm EST and when I called at 3.15pm WST you were closed and I can not get insurance until Monday !

This is a very concerning course of events and I am not able to drive my car for 3 more days.

Value for Money
Transparency
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Jeff Rose

Jeff RoseVictoria Daly, NT

Shocking

published

I have yet to agree to renew my insurance with you. I have tried to contact you several times without success.

Pleas contact me immediately on 0498 982 316

If I don’t here from you within 5 business days o will report you to the ACCC

Absolutely terrible service

Jeff Rose

Value for Money
Transparency
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Good service

published

I have been a member for about 20 years
The last time I made a claim was about 10years ago
It went very smoothly after I paid my excess
I recommend Allianz thoroughly

Value for Money
Transparency
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Nathan L

Nathan L

  • 3 reviews
  • 3 likes

Terrible company. They will screw you

published

I signed up to Allianz and had my car written off after an accident and I paid $6000 for a secondhand car and Allianz only offered $2500 market value as they said it was written off twice and the car was too damaged for repair. As they have been a pain to deal with and haven't been fair with their assessment they have lost a potential lifelong customer for good.

Value for Money
Transparency
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G P.

G P.Sydney, NSW

Absolutely no care during Covid. Hardly used the car and zero discount

published

Absolutely no care during Covid. Hardly used the car and zero discount. No contact to review. Ill bet f I had an accident I would have been contacted about the increased insurance costs

Value for Money
Transparency
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Mark Hawken

Mark HawkenSydney, NSW

  • 2 reviews

Very easy to navigate and pay

published

Allianz is very reasonable when it comes to comprehensive insurance ......but the reason I think their the best is when you need to make a claim they are fantastic! Not only do they make sure that you’re feeling ok after an accident but they take all the stress and hassle out of claiming. Allianz has an amazing call centre with employees that genuinely care and follow up at every stage..... Well done !

Value for Money
Transparency
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calais

calaisPerth, WA

  • 13 reviews
  • 12 likes

Can't insure for replacement value

published

Alliance have lowered the maximum agreed value below private and dealer prices by about 4 to 5K. second hand vehicles have gone up we cant replace the vehicle @ the price alliance stated. Even the Redbook price is on par as their maximum agreed value. I have spoken to alliance about this and it was like talking to a brick wall. I also have spoken to car dealers and they advised that insurers valuation is off. We are comparing like for like as we are looking at buying another the same as we already have. The prices that private and dealers are asking is about the same as when we purchased the vehicle 4 years ago. Time to choose another insurers.

Value for Money
Transparency
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Allianz: Yet another company blaming Covid-19 for sub-standard service

published

Don't expect Allianz to answer any of your calls. Need to make a change to my comprehensive car policy. Would probably take all of 5 minutes. Hung up the phone after 30 minutes on-hold after calling their 131000 number. Website blames delays on Covid-19. Pathetic excuse as all they really need to do is increase number of customer service personnel.

Value for Money
Transparency
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Excellent service at renewal

published

I had added improvements to my vehicle so when I received my renewal notice, I called, the extras were added, I was given the new premium (with a very tiny additional cost) and the revised renewal was issued straight away. It is fantastic to be able to call and speak with Australians who know their product and are always friendly and helpful. The premium was very competitive, and it is with a global insurer.

Value for Money
Transparency
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great service

published

Quick renewal and had to make a claim after more than 30 years driving without incident before but they were very helpful and efficient. Car was fixed with no complications.

Value for Money
Transparency
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No good

published

They changed the cover Without proper notification, and they did-not fix it when I asked them. Poor service. I called them several times but they sent me an email and just justified their actions.

Incentivised ReviewNo
Insurance TypeComprehensive
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Easy to renew the policy and talk to someone.

published

The policy was easy to renew and I think good value for money. I have had the policy for just over a year now. I have not had any claims, or needed roadside assistance.

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Questions & Answers

bob.m

bob.masked

Car Insurance

why have you not contacted me after 6 months regarding my complaint, I was sucked into using you by mazda on my new bt50. your service sucks

1 answer
don't know
don't know

Get funked bob should have bought the Toyota.

Kc L.

Kc L.asked

CTP Car Insurance (NSW, QLD)

ctp 7523651450TP premium

No answers
Amber B.

Amber B.asked

Car Insurance

Has anyone here had an experience of a write off with allianz? My car's wrecked by the hail. It's 5yo car but with immaculate condition, low kms. With its condition after storm, it'll probs be written off. I'm wondering how bad their payment is? How do they calculate the car's market value?

2 answers
Julriss
Julriss

They use private market value, so you wont be able to replace it from a used car dealer. Plus of course you are down by your excess.

Wendy H.
Wendy H.

I had a rear end collision (not at fault). After six weeks of calling them, trying to find out what what happening with my luxury car, I was told it was written off due to a bent chassis. This was a huge loss for me financially. The assessor sounded very nervy and was overworked, I would say. The real test of an insurance company is how they respond to claims.

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Details

Compare all 4 Allianz Car Insurance
CategoryCar InsuranceCar InsuranceCar InsuranceCar Insurance
Other Insurance Types Offered Home and Contents, Landlord, Life and TravelHome and Contents, Landlord, Life and TravelHome and Contents, Landlord, Life and TravelHome and Contents, Landlord, Life and Travel
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and TheftCompulsory Third Party (CTP Green Slip)
UnderwriterAllianzAllianzAllianzAllianz
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Not OfferedNot OfferedNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverZero Excess IncludedNot OfferedNot OfferedNot Offered
Choice of RepairerAllowedAllowedAllowedAllowed
After Accident Care
Hire Car after an Incident

Optional extra, up to $100 per day for up to 21 days

Not Included

Not Included

Not Applicable

Emergency Transport & AccommodationIncluded up to $500Not IncludedNot IncludedNot Applicable
Towing Costs IncludedNot IncludedIncludedNot Applicable
Hire Car after a No Fault Accident

Optional extra, up to $100 per day for up to 21 days

Not Included

Not Included

Not Applicable

Essential / Emergency RepairsIncluded up to $500Not IncludedNot IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot ApplicableNot Applicable
Hire Car after Theft

Included up to $100 per day up to 21 days

Not Included

Included up to $100 per day up to 21 days

Not Applicable

Lock and Key ReplacementIncluded up to $1,000 or market value, whichever is the lesser clalimNot IncludedNot IncludedNot Applicable
Transit Cover Not IncludedNot IncludedNot IncludedNot Applicable
Trailer & Caravan CoverIncluded up to $1,000Not IncludedNot IncludedNot Applicable
Child Safety Seats and PramsIncluded up to $500Not IncludedNot IncludedNot Applicable
New-for-old Car Replacement

Earlier of 2 years from original registration

Not Included

Not Included

Not Applicable

Personal Property CoverIncluded up to $750Not IncludedNot IncludedNot Applicable
Uninsured Motorist Benefit Not ApplicableIncluded up to $5,000Included up to $5,000Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismIncludedIncludedIncludedNot Applicable
FireIncludedIncludedIncludedNot Applicable
CollisionNot IncludedNot IncludedNot IncludedNot Applicable
Natural EventsIncludedIncludedIncludedNot Applicable
Theft or Attempted TheftIncludedIncludedIncludedNot Applicable
Compare all 4 Allianz Car Insurance

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