Allianz Car Insurance

I used it for 2 years when i was student. Very rude service from college representative at ECU in 2015/16. I claimed once and lots of paper work/ late response.Thereafter, I have never used it and will never use it. You promoted it in my mewsfeed and I remembered it after 5 year.

Both of our vehicles have been with Allianz for 10 years plus and each year, up until recently, we have always negotiated on the renewal, which has provided a review in our favor. Our experiences with both Roadside Assist and when we have needed to lodge a claim, have always been handled efficiently and with total satisfaction. The staff are always very helpful and courteous, whether over the phone or online via email. We don't bother chasing alternative quotes, as we simply don't need to.

Great roadside assistance turn up before time very helpful. Price of the policy for 12 months is the cheaps we have found on our Nissan 4x4. I've been with the company for about 15 year's very happy

We provided a police report number, and got a quote MONTHS ago ( exactly what they requested) and they are failing to honour the quote, and keep advising us that it is still pending. This was months ago! Claim is still on going, all Allianz care is getting the money from the customer without care for the customer. And we been with this mob for at least 5 years! Their customer service was better when we first started with them. Amazing how they can turn a blind eye to customer needs.
I do not recommend Allianz!

No, the policy is not value for money. Easy to organise, No claim has been lodged. I have been a long standing customer and yet do not get VIP treatment or discount for being a valued customer. Have not used roadside assistance.

We will be changing insurers the moment our claim is done. We have spent four hours of our lives, across four phone calls on the phone on hold, just to put through a claim. Hardly any communication about the status of the claim such as progress, when and how we will be paid out for an accident where we were not at fault. It's been 2 and a half weeks and we've heard crickets. Still hasn't been finalised despite them saying it only takes them two business days. Very disappointed, wont be insuring with them ever again.

Tried to get a quote for car insurance but could not answer my question about what roads/where in Australia covered, transferred me to claims and voicemail said over 1 hour wait! Hung up.
Called back then was asked to jump through hoops and do backflips just to get a quote so gave up!

Price for policy is very good but they should give some sort of discount for people on a pension who only travel 3000 km a year.
This would save us a lot of money that we need to keep the bloody car running and serviced.

I believe that loyalty is a required skill. I will stay with alliance now for the time being as they have done nothing wrong. When I make a claim it will be the first .

it could be better, if they have more phisical stores. And it can have some discounts for old customers which would have more customers for this company, and they can have some staff
can speak different languages, e.g. Chinese, that would be great, thanks a lot.

Policy was ok value, but could be better.
I lodged one claim about 5yrs ago, it was sorted pretty quickly.
I've been a customer for many years.
Roadside assistance was a massive waste of money, my daughter knows more about cars than the guy who showed up.

Yes I thinkit is good value, have not lodged a comprehensive car insurance claim for over 50 years, this is the 6th year for my Isuzu utes, have not required roadside assistance.

I have been an Allianz customer for 25 years and appreciate the way the company handles claims and cover.
Roadside is also professionally handled.
Premiums have stablized over the past two years thank goodness.

Seven years of good luck, so far. No claims yet, but it's good to know there's backup and good to feel secure. Premiums are fair and rises seems moderate - way better value than the lower rung competitors.

I had an accident this morning, called Allianz to see what I needed to do. Got all the information for them and even started making a claim. They told me that my dad would have to authorise the claim. He tried to call three times, each time waiting over 30minutes. Once he got through he got hung up on each time before he could authorise anything. I then called and was on hold for over 1 hour. Once I got through I was just Handballed from person to person with noone willing to help. All that had to be done was get authorisation and the claim could be put through. Now I'm on hold again!! For over 1 hour again, as I was disconnected before I got back onto an operator! Absolutely horrible service...noone wants to help with my car claim.