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Allianz Care Overseas Student Health Cover (OSHC)

Allianz Care Overseas Student Health Cover (OSHC)

4.3 from 1,390 reviews · View Statistics
See the Best Health Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Allianz Care

Reviews

  • Value for Money
    3.8 (280)
  • Transparency
    3.9 (247)
  • Customer Service
    4.1 (306)
  • Claim Resolution Time
    • <1 week (54)
    • 1-2 weeks (47)
    • 2-4 weeks (19)
    • 1-2 months (5)
    • 3+ months (18)
  • Claim ApprovedYes (103) · No (36)
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Andre
AndrePerth, WA

OSHC policy refund difficult.

published

My family and I changed the visa (one month ago) and we claimed for the OSHC policy refund, but we have not received any response. I have already emailed for many different emails including Social Media Management. I do not know what to do more!!!

Incentivised Review No
Claim Made Yes
Allianz Care
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Andre
Andre

Hi,
I just sent you an email again!
Regards
Andre.

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Monica at UQ

published

I wanted to thank Monica at the University of Queensland, for her great customer service. She walked me through step by step and I truly appreciate that, and answered all my questions

Value for Money
4/5
Transparency
5/5
Allianz Care
Allianz PartnersAllianz CareSend a private message

Hi Abdul
Thank you for your kind feedback - we'll be sure to pass it along to OSHC Team.
Regards
Ainsley

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Parvinder M.
Parvinder M.Sydney, NSW

Amazing service

published

This policy is very easy to setup. When I lodged a claim, it takes few days to claim. I have been with insurance company from last two years and i really loved it.

Value for Money
5/5
Claim Made Yes
Allianz Care
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Hi Parvinder
Thank you for your kind feedback - we'll be sure to pass it along to the OSHC Team.
Regards
Ainsley

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The reviewer stated that an incentive was offered for this review

Emem U.
Emem U.Northern Region, NSW

This is good . I have not had any bad experience with them so far.

published

So, i have been with the insurance for about 5 months now, even though it is still a short time to tell how good it is but so far so good. Their responses are quite prompt. i have lodged a few claims and it took 1-3 working days to reply and less than 10days to get it resolved.

Value for Money
3/5
Transparency
4/5
Allianz Care
Allianz PartnersAllianz CareSend a private message

Hi Emem
Thank you for your kind feedback - we'll be sure to pass it along to the rest of the team.
Regards
Ainsley

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Worst

published

What a waste of money. They asks for invoice even after providing it for 5 times. No proper explanation of not being paid for the claim i made. Worst service ever. Not happy at all.

Incentivised Review No
Claim Made Yes
Allianz Care
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Kunsang Ghising
Kunsang Ghising

Policy number P003057292
Kunsangghising@gmail.com

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Not worthy at all, worst health cover ever I opted for . No benefit.

published

Not good insurance company . No benefit of availing health cover from this company . No claim , no card , no existing customer benefit, totally wastage of money, not good customer service , they don’t solve any query.

Value for Money
1/5
Transparency
1/5
Allianz Care
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mon
monSydney, NSW

Terrible customer service

published

I've been contacting Allianz through phone and email for refunding my policy when I wasn't onshore. At first there will be auto-reply, but the refunding was not successful, so I think it might be better to try again when I come back to Australia. However now there's even no auto-reply. Also I can't find their address so it's not possible to solve it ftf. Terrible service and I am considering to switch to other companies for next year.

Incentivised Review No
Claim Made No
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Christina V.
Christina V.Greater Melbourne (Inner), VIC

Night Mare!

published

They don't want to pay you back, just want to get your money. I'm an oversea student for 5 years, tried other companies before but no one terrible like Allianz !!! So poor ethic company!!

Value for Money
1/5
Transparency
1/5
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Uninformative Staff

published
Incentivised Review No
Claim Made No
Allianz Care
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Night mare! Worst ever !

published
Value for Money
1/5
Incentivised Review No
Allianz Care
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Yulayula
Yulayula

No thank you. You have no idea how many times I sent you messages via app and email, and never got responses for claims.

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Terrible Claim Process

published

I was submitted the invoice and receipt though the APP to claim back the doctor fee since last week.
However, it always shown more information require which I had submitted all the documents they need more than 10 times a week. I had sent Email to the department twice but no response.
Why so hard to claim the money back?
I feel terrible about allianz policy and poor services. It has been 9 days and my claim still did not been solved.

Incentivised Review No
Claim Made No
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Great guidance and quick reply

published

Thank you Jinita Shah for your proper guidance. I really appreciate her. It was very productive to talk to janita shah. My claim was not going through due to some issues.

Incentivised Review No
Claim Made Yes
Allianz Care
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Hi Zia
Thank you for your kind feedback - we'll be sure to pass it along to Jinita and the rest of the team.
Regards
Ainsley

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great phone call service

published

thank you Jinita shah. very humble and polite. had log-in issues but she explained each step with great patience. provided wonderful service to me through the phone call. need more workers like her.

Customer Service
5/5
Incentivised Review No
Allianz Care
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Hi Manisha
Thank you for your kind feedback - we'll be sure to pass it along to Jinita and the rest of the team.
Regards
Ainsley

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Thanku janita shah

published

It was very productive to talk to janita shah today. My claim was not going through due to some invoice issue. She was outstanding to explain the real reason. thanku

Incentivised Review No
Claim Made No
Allianz Care
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Hi Gurwinder
Thank you for your kind feedback - we'll be sure to pass it along to the OSHC of the team.
Regards
Ainsley

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Ian
IanSydney, NSW

I cannot express how miserable this company has made the simplest claims

published

From the start, this company has had poor communication and a massive resistance to meet any of their obligations. I wish I had gone with literally any other company. Do not pick Allianz - pick anyone else.

Incentivised Review No
Claim Made Yes
Allianz Care
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Questions & Answers

Angew H.
Angew H.asked
Overseas Student Health Cover (OSHC)

Hi there, how are we supposed to be receiving reimbursement for a claim?
The claim shows "closed" and the payee is listed as "PEOPLECARE" with $3884 going to them.
We have paid all medical costs in full ($4386) to the hospital, so we are now out of pocket with a closed claim... Could you please assist?
Thanks

1 answer
Allianz Care
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Amos kipruto
Amos kiprutoasked
Overseas Student Health Cover (OSHC)

How do I get my policy number?

1 answer
Allianz Care
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Imtiaz
Imtiazasked
Overseas Student Health Cover (OSHC)

Hi. My policy number is P002840218. I have multiple policy coverage for my family. But my dependents my wife and son couldn't come due to COVID. Now I want to cancel the policy for them and claim a refund. I am here in Australia since February 21st, 2020. What should I do now?

1 answer
Allianz Care
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Allianz Care Overseas Student Health Cover (OSHC)

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