Allianz Care Overseas Student Health Cover (OSHC)

My family and I changed the visa (one month ago) and we claimed for the OSHC policy refund, but we have not received any response. I have already emailed for many different emails including Social Media Management. I do not know what to do more!!!

I wanted to thank Monica at the University of Queensland, for her great customer service. She walked me through step by step and I truly appreciate that, and answered all my questions

This policy is very easy to setup. When I lodged a claim, it takes few days to claim. I have been with insurance company from last two years and i really loved it.

So, i have been with the insurance for about 5 months now, even though it is still a short time to tell how good it is but so far so good. Their responses are quite prompt. i have lodged a few claims and it took 1-3 working days to reply and less than 10days to get it resolved.

What a waste of money. They asks for invoice even after providing it for 5 times. No proper explanation of not being paid for the claim i made. Worst service ever. Not happy at all.

Not good insurance company . No benefit of availing health cover from this company . No claim , no card , no existing customer benefit, totally wastage of money, not good customer service , they don’t solve any query.

I've been contacting Allianz through phone and email for refunding my policy when I wasn't onshore. At first there will be auto-reply, but the refunding was not successful, so I think it might be better to try again when I come back to Australia. However now there's even no auto-reply. Also I can't find their address so it's not possible to solve it ftf. Terrible service and I am considering to switch to other companies for next year.

They don't want to pay you back, just want to get your money. I'm an oversea student for 5 years, tried other companies before but no one terrible like Allianz !!! So poor ethic company!!

Went to one public hospital in my area that said they could not do direct bill to Allianz. They asked me for a payment in front instead. I refused to do so because what's the point of my paying that much money to Allianz if I still have to pay in front for a care in a public hospital.

I emailed them asking which public hospital in my area would be able to bill my claim to Allianz directly. They replied my by giving a link to find GPs who could do so ("FIND A DOCTOR" feature). No hospital in the list. I told them that was not what I wanted to k...

I changed to Allianz family cover as it was much cheaper than other providers, and I could only afford it.
But if you are new to OSHC, don’t ever choose this provider!!
I had Medibank and nib before, but they were so professional and covered well, and the best part was, the claiming was so simple and easy. But with Allianz, it’s a nightmare! It is such a hassle to make just one claim! They ask for filling in form with lots of details, ask for receipt of course, ask for visa and passport as well! Honestly, I never had to work so much for makin...

I was submitted the invoice and receipt though the APP to claim back the doctor fee since last week.
However, it always shown more information require which I had submitted all the documents they need more than 10 times a week. I had sent Email to the department twice but no response.
Why so hard to claim the money back?
I feel terrible about allianz policy and poor services. It has been 9 days and my claim still did not been solved.

Thank you Jinita Shah for your proper guidance. I really appreciate her. It was very productive to talk to janita shah. My claim was not going through due to some issues.

thank you Jinita shah. very humble and polite. had log-in issues but she explained each step with great patience. provided wonderful service to me through the phone call. need more workers like her.

It was very productive to talk to janita shah today. My claim was not going through due to some invoice issue. She was outstanding to explain the real reason. thanku

From the start, this company has had poor communication and a massive resistance to meet any of their obligations. I wish I had gone with literally any other company. Do not pick Allianz - pick anyone else.