Allianz Care Overseas Visitors Health Cover (OVHC)

I don't have complaints about it, I use this already 1.5 years.. I'm happy with it! The only issue is that there's not many medical centre where they cover like the other insurance companies. But it's ok for the price i can adapt on it Show details

I have been a customer with them for my parents OVHC and my house insurance since 2018, they recently lapsed my parents OVHC and refused to re instate the policy stating the policy had an end date, you cannot buy the policy without the end date my parents only visited for 3months and I let the cover continue to be eligible for pre existing… Read more

conditions meeting the wait period, someone called Carol answered the phone was extremely rude and would not allow me to talk to TL to explain my side of the story she kept talking over me and told me go lodge a complaint with ombudsman and also laughter back at me mocking me , no empathy no shame over flawed product which you cannot buy without end date and you should remember to renew no notice / reminder and no courtesy, but the want to take the money as long as they can ? Policy 6586355

LONG NAME can not completely enter in policy while purchasing – Hi Team, I am planning to take OVHC for my mum who is travelling from India to Australia. As number of letters are more in the name I am unable to enter full spelling. Will this impact claim process? How to enter full namein the policy. Regards, Ved Show details

Excellent customer service – Excellent customer service. Monica the representative of Allianz care was very supportive and knowledgeable I can say. She helped me with everything I needed to do and successfully got my policy done. Thank you for your service Monica. Show details

Do they even exist? – Just recently purchased overseas cover with them. Tried to contact via email. No response over a week now. Trying to contact via phone... You are 100 in the queue. Will be cancelling insurance with them. If this is how they are hard to get for a general enquiry, imagine what the claim process will be like. Edit. Changing review from 1 to 4, since… Read more ·  2

the cancellation process was flawless and the agent was very polite and understanding. Would like to hope these issues were temporary.

Rigid, unhelpful, and ultimately not worth the trouble. I recently purchased OVHC cover for my parents visiting Australia and made the mistake of missing the 14‑day lead time by just four days. Despite the circumstances, they refused to show even the slightest flexibility. No discretion, no consideration—just a flat “no.” What makes this even… Read more

more absurd is that when I did attempt to purchase the policy 14 days earlier, their own website blocked me because we previously held a policy with them. It forced me to call during business hours, which meant sitting on hold endlessly just to speak to someone. For a company of this size, that level of inefficiency is unacceptable.

They offered zero alternatives. Not even the option to pay for the missing four days. No workaround, no solution—just rigid policy recitation. If this is how they treat a simple administrative issue, I dread to imagine how they would behave during an actual claim.

After this experience, I will not be returning to them. By contrast, BUPA allows next‑day sign‑ups and their support team is far more accessible. Even if it costs a little more, the peace of mind is worth it. If you’re considering OVHC providers, I strongly recommend looking elsewhere. This was a deeply disappointing and avoidable experience.

They charged us a month fee for the last 10 days. My father called 4 days before the payment day and 14 days before the cancellation day, we received an email confirmation of termination, said we only needs to pay the rest of the days, but they still charged us the full amount of a month. Not sure if because I paid the policy for my parents with… Read more

an oversea card, they told me as this is not my father’s card, and an oversea card, we need to wait 7 days to let them receive the funds, they refund us the rest. They said the funds can’t be returned to the oversea card, only can be returned to an Australia bank account, as my parents as visitors don’t have Australia accounts, they need me to call them to provide my bank account to get the refund after 7 days. We are very dissatisfied with Allianz's service. We didn't make a single claim, yet we were still overcharged. Imagine if you were a visitor without an Australian bank card; you would have no way to get this extra money back. In contrast, when my parents visited last time, Bupa waived our premiums for the last few days. I strongly advise against visitors choosing this insurance company to avoid a lot of unnecessary trouble. I don't know if they deliberately overcharged us because we didn't use our own names and an overseas card to pay for the insurance.

I was charged $13 more on my already higher policy and when I inquired the representative from Allianze Care said "It's not the end of the world; it's just $13." $13 could not be the end of the world for him but could be the world for the other person. Just assuming I'm paying a premium doesn't mean I could afford the extra amount without, being… Read more

notified why Im paying extra. So, maybe they need a little class on respecting the clients. Im only with them for the last 2 months but doesn't look like I'll be with the longer.

It’s absolutely infuriating that the Australian government enforces condition 8501, requiring every visitor to hold health insurance that meets specific criteria — yet they make no effort to scrutinize the insurers providing these policies. It’s beyond negligent. There’s literally one insurer — yes, one — that meets these so-called requirements,… Read more

and it holds a pathetic 2-star rating. You have to wonder if the government is deliberately choosing to look the other way.

I had an appalling experience after purchasing OVHC for a family member through Allianz. When the time came to make a claim — during a medical emergency, no less — I couldn’t even log in to their portal. Customer service was useless. I could verify everything: policy details, personal info, even the fact that the credit card used was in my name. Still, they refused to assist unless my hospitalized mother filled out an extra authorisation form — something that should’ve been part of the original paperwork when buying the policy.

Why separate it out? Simple. Because it’s a system designed to fail you. A calculated scam to collect your money and give nothing in return. They’re quick to drain your account for premiums, but when you need actual help, they slam the door in your face. My mother couldn’t speak and was lying in a hospital bed, and all I wanted was basic information on how to make a claim. The very reason you buy health cover — peace of mind — is exactly what these companies destroy.

Enough is enough. It’s time for immigrants to come together, call this out for what it is, and demand the government stop enabling this disgraceful racket. File complaints. Speak up. This exploitation needs to end.

Worst cover ever dont even bother – Worst cover ever! Don't even bother! They lie! They hide information and they don't care about anything you say! They make you chase your payments and they pay .01% of the claim! Show details

FRAUD SCAM: IF POSSIBLE NEVER EVER TAKE A COUPLE POLICY – Scam alert!! If possible never ever take a couple policy - instead go for individual policies, you will save at least 60$ per month for ovhc - budget visitor cover $500 excess. If you take standard cover then I think you can save 400$ per month. I took couple policy for my parents and wasted more than 600$ in last 10 months. I hope this post… Read more

saves others.

I will fight with them as much as I can but they are not helpful and don’t care about customers money.

Allianz Care has been disappointing – My experience with Allianz Care has been disappointing. The refund process 600 visitor visa was mishandled, and customer service failed to address my concerns adequately. I cannot recommend this service based on my experience. Show details

Allianz is a fraud company and do not except any refund from them – Be careful and dont be in the trap. Allianz do everything to not to pay your claim, they always keep hidden information about your eligibility to get claim back in the policy. I left with nothing. Keep away from these thugs otherwise you may not be able to pay hospital charges. I learned the lesson.... Will never use this company again for visitors health cover. Show details

Bad experience with OVHC claim – Allianzcare OVHC used to be good few years back. Nowadays service has gone downhill and prices have skyrocketed. In our case claim was incorrectly processed with no details provided seems like error from their side from some inexperienced staff who processed claim .Also very rude customer service representative who refused to help.Request to speak to manager was turned down .Will not recommend Allianz ovhc . Show details

Allianz lost my claims – I had a student cover with Allianz previously; it was quite nice; they reimbursed my expenses and had a nice app where I could submit claims and track claim progress. For some reason, student and visitor health cover teams are different, and visitor health cover does not have an app you can use to submit claims. You need to manually fill a PDF… Read more

file with all the details and then send an email attaching all receipts. In my case, these emails were just lost. I submitted a claim on 5 May 2024 and called them a month later just to find out they hadn't received it. Had to stay on the phone for 25 minutes during working hours to find that out.

Shockingly bad. I am at risk of paralysis and going to lose my surgery spot because of their incompetence – Called a week ago as I need emergency surgery - they agreed they cover my case and just need to see the estimated costs from the hospital and then they can provide a guarantee of payment meaning my surgery will go ahead. Long story short, 7 days later, nothing sent. Lied to by several customer service reps saying they cannot escalate or give me… Read more

the info for the next team who are dealing with this, when I start crying of course they make an exception and connect me-and then that team have never even heard of my case. Absolutely disgusting service.

Bunch of Scammers – They scam people by putting misleading information when you purchase a policy with plenty of hidden terms and conditions which they get you agree on when you sign up! Then, you keep paying them until you need your insurance to pay from medical costs when you need their services. That is the time that they refuse to pay for your claim and you are… Read more

left by your own. The long story short, you have to fill their pockets and get nothing in return. I advise everyone to get the insurance from reliable providers! Don't go near Allianz care!

The most horrible insurance – Just God knows how I struggled with them. They don't care about claim and find many issues just not to pay. I don't recommend anyone this insurance, better to be without insurance,1 as I paid for all procedures from my own pocket and plus monthly insurance fee. Show details

Not a good system and cannot operate online – Cannot get any information about your family members policy if they are non english speaking also and J have been managing that insurance from day 1. Deducting money irregularly if you set up for direct debit. Cannot even see payment history or statement online if your profile. Show details

Racist and most rude contact center manager – Nathan is the manager in membership department for allianze care contact centre. He is very rude and avoids contact. He is an racist who treats people differently upon knowing their background. He left rude comments on the file and everyone else in the contact center was scared to help in any other way and read out his comments saying they will… Read more

not help and go to ombudsman and report if we want to but nothing will change. It was a simple case of renewing the overseas health cover due to 1 missed payment.

Very poor – For them only money matters. When it comes to claim. They just ignore you. Paid $110 to GP for medical history they need. But still they reject the claim. There was no pre existing medical history but still they rejected the claim. Please don’t go with Allianz. Show details

First claim was denied and it's clearly specified on the benefits list – Ah insurance companies, you're a bunch a crooks the world over. My claim is clearly listed as a benefit but you rejected it. Moving over to Frank right away. Show details

Poor Customer Support and Communication – I would provide ZERO starts for this bloody company if possible. I was a very loyal customer of Allianz Care for 5 years from my student cover to ovhc policy but the customer support and communication has fallen so far its beyond repair, their reputation is beyond repair at this point, I had lodged a complaint with the ACCC for their corrupt… Read more

business pratices and they should be shut down, they could not even bother giving me a phone call or email to appologise. PLEASE DO NOT BUY A POLICY FROM THIS FUND, in the event of an emergency you want to be covered and supported, Allianz Care will not be able to provide you with this support. They are very quick to sell you a policy but once you need customer support its thrown out the window. processing claims time are terrible along with poor customer support