I have been an Allianz customer for 25 years and appreciate the way the company handles claims and cover.
Roadside is also professionally handled.
Premiums have stablized over the past two years thank goodness.
I have been a loyal customer for 6 years. And during my recent claim which was only my second claim with them, I requested that my hire car should be extended for another 2 weeks because I didn’t want to travel unnecessarily during lockdown. I waited one hour on phone and gave them an option to come and pick the hire car up but allianz agreed and allowed me to keep car for another 2 weeks. Then after 2 days they sent me an email saying that I need to pay for my hire car myself. So called them again and waited for another 90 minutes and they did...nothing. So I will have to give the hire car back tomorrow during lockdown. So who would be responsible if law authorities catch me and say this is not an essential work and gave me a fine? Highly disappointed. They could have told me this first time and saved me time. I am changing my insurer ASAP.
Worst insurance company ever
The experience I had with this company was profoundly disappointing and beyond a joke.
I spent four hours on the phone trying to resolve an issue that was caused by the incompetent so called “specialist”… in the end I had to go with another insurance company. Read the reviews on Facebook and see for yourself
Find out how Allianz CTP Car Insurance (NSW, QLD) compares to other Car Insurance
Know better, choose better.
As yet lucky enough not to have made a claim, but the service so far has been good. Every other insurance reminds us to pay but this is the first that we have been thanked for staying insured with Allianz
I have checked that the insurance price is best for me as I d not drive far annually
It is a very long time and I cannot recall any claim. So I have been using your policy year after year, as it is a better price than other insurance companies.
The price is good that it includes roadside assistance. I had a battery failure, The roadside assistance was exceptional. However since then I just purchased another policy with another company as I got a better price than from this company. Rule of thump.... check if you can get a better deal before you purchase.
|Other Insurance Types Offered||Home and Contents, Landlord, Life and Travel|
|Coverage Type||Compulsory Third Party (CTP Green Slip)|
|Legal Liability Cover||Included up to $20 million|
|Roadside Assistance||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Not Offered|
|Choice of Repairer||Allowed|
|After Accident Care|
|Hire Car after an Incident|
|Emergency Transport & Accommodation||Not Applicable|
|Towing Costs||Not Applicable|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable|
|Hire Car after Theft|
|Lock and Key Replacement||Not Applicable|
|Transit Cover||Not Applicable|
|Trailer & Caravan Cover||Not Applicable|
|Child Safety Seats and Prams||Not Applicable|
|New-for-old Car Replacement|
|Personal Property Cover||Not Applicable|
|Uninsured Motorist Benefit||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Applicable|
|Natural Events||Not Applicable|
|Theft or Attempted Theft||Not Applicable|
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