Allianz CTP Car Insurance (NSW, QLD)

Price competitive. Renewal customers treated properly. Hope never have yo use it. Show details

Just tried to take out a CTP policy with Allianz, i.e. I was trying to give them business so this should have been a business imperative for these folks. After 10 mins of waiting on the phone (not a bad wait time for a claim had I achieved an outcome!) I was connected to a ringing phone that rang out. Useless! Business given elsewhere. Show details

If you have a CTP claim — do not trust Allianz to act in your best interest. After my car accident in Dec 2024 in Brisbane, Allianz ignored medical advice, denied surgery, and offered an unfair settlement while my treatment was ongoing. They applied 25% contributory negligence with no evidence, refused 6 months of physio, and dismissed my… Read more

psychologist’s assessment. Allianz cares only about closing cases, not recovery. I’m escalating to AFCA — avoid them if you value your health and dignity.

No policy document is provided. The website doesn't recognize my policy number when I can log in under my Allianz - their website is redirected to einsure.com.au, which is confusing. Show details

Rang up as their quote was cheaper. Got a Chinese woman could NOT understand.Put me through to a real Australian English speaking guy. Hallelujah.Gave me the best CTP amount. Yes 100% happy and he could say Denise not Dennis… Show details

Time to renew my car rego. I ring you to ask about seniors discounts, none, ok just asking, that's fine. Then we move on to extolling what a bloody fantastic risk profile I have had the whole time I've been paying Allianz, but of which they were blissfully unaware, ie your "unknown" field entries. Like 45 years licensed, 40 years with no at fault… Read more

collision claims, 0 demerit points for decades, never even accused of driving under the influence of anything, much less convicted etc. How a single cracked windscreen replacement claim 2 years ago, under COMPREHENSIVE insurance through an unrelated competitor insurance company, for which I paid more than half the cost, results in an additional 50% added to my CTP premium is masterful [Content Removed] beyond words that even Meriams dictionary struggles with! I WILL NEVER DO BUSINESS WITH ALLIANZ, EVEN PAST THE END OF MY DAYS (wills and estate planning are good for that sort of thing) AND WILL ADVISE ANYONE WHO WILL LISTEN TO ME TO DO LIKEWISE.

Warning – Warning I received in post my ctp insurance. My partner misplaced it. So I called Allianz. The lady said ok I can email you another one. But let me try and get you better deal she said. The one that was missed placed was $283 for 6 months. She ask how many demerits points I had, I said about 4 .she said I can find you better deal. She ask me… Read more

have I claimed or had accident. I SAID no .2 minutes later she came back with a new quote of $420 . It was very deliberate what this low life did. The best part about it was I actually had 3 points and last year I had 5 points. , A discusting human being who dangled the carrott and pretended she was trying to help but she wanted to charge me more. Obviously a trick they are playing on poor people

Horrible – I have to unfortunately liased with Allianz to submit the claims. They cannot even properly do the claims properly. They forgot to process the claim which I submitted quite some time ago and I still have to ask them what is the status. There is no apology whatsoever that they forgot. They will also ask all the ridiculous questions no matter how… Read more

many evidence that you provided to support the claims. I would not trust them with the insurance and I would also pull out this company from my insurance. Terrible service and despicable attitude.

Soulless Heartless Allianz – The Allianz' claim manager attended the mediation of a claim for a car crash which took the lives of my 2 year old daughter and wife, with nothing prepared. It would appear that the impact of the death of a mother and her daughter on a family is something trivial to Allianz. The claim manager said words in an interaction to my Solicitor which my… Read more

solicitor refuses to repeat because of how atrocious they were in the circumstances. I can only imagine. Allianz continually request for the same documents and information they have been provided on multiple occasions, causing further stress and heartache for our family. In a cost of living crisis Allianz refuse to pay the out of pocket expenses for treatment, even though they have admitted fault for the claim and agreed to pay the out of pocket treatment expenses. A family that has lost a mother and a child, having to pay for treatment for extreme mental health conditions caused by a fatal car crash, in the middle of a cost of living crisis. . And Allianz just lean further and harder on the victims. When will they stop? When someone else is lost due to this tragedy?

Absolutely diabolical – Took out CTP. Car subsequently didn't pass roadworthy so sent an email on 20 April to Allianz asking to cancel the policy. No reply. Phoned and spoke to someone on 21 April who said it would need to be referred to the Qld team and I would be contacted by them. It is now 11 May and NOTHING has happened. No contact from anyone. Phoned again and the… Read more

uppity staff member refused to apologise just kept saying "ok". Eventually I said, are you going to apologise on behalf of Allianz for the fact I have now had to make contact three times trying to get a simple action completed. She still refused! She spoke to the Qld team however and advised that refund could not be processed until 30 days has passed as they cannot verify that's it is not usable, that is. we could have registered the car and they wouldn't know. Okay, so why didn't anyone reply to my email? Why wasn't I told that when I phoned on 21 April? Why did no-one contact me to explain this? Unbelievable. Will never take out any kind of insurance with Allianz again.

Great car insurance – Great value car insurance, i’ve been with Allianz for a year and they have been great Show details

This is perfect for what we have and I wouldn’t use anyone else – The policy was easy to set up. I have not lodged any claims as of yet. I have have been with insurance company for 12 months. I have not needed road side assistance. Show details

Avoid this company – Do not insure with Allianz. Firstly, their online services are Rubbish, I had 5 policies with and could not get a single one to show online. Secondly their phone support, after 45 minutes of call wait time does not go to the "right" team so you have to wait while transferred to them. Another long wait. When I did eventually get through, was… Read more

lied to by the team member in order for them to try and convince me not to proceed with the claim, when I called them out on this and referred to the PDS, they told me they were reading to me word for word from the PDS, which I had open in front of me. When I called them out on the fact they were changing the words in the PDS as I was looking at it and I would like a copy of the recordings to prove they lied they refused and told me under the privacy laws I was not entitled to those recordings. I asked for a supervisor and was refused. I can say that this is not a honest upstanding company and should be avoided at all costs.

I have taken my business elsewhere.

Allianz. Cant even get CTP done properly – Like others recently, I need to register my NSW car. Paid CTP using Allianz. Its been two business days. Service NSW doesnt see payment. I can't register my Car. I wonder how many people are having issues. I continue to hold for 1 hr. I hope I have a good outcome. Show details

Allianz is untrustworthy and totally incompetent – Took my money last week never sent receipt to the motor registry car has ran out of rego the operator told me this has happened to thousands of customers, called Allianz kept me waiting 3 hrs 45 minutes told me it would be fixed has not. Allianz are incompetent and untrustworthy. Show details

Basically running a scam - charging for cover that isn't provided – Paid my CTP a day early. They took my money but never issued a renewal which meant I could not renew my rego and wouldn't be able to drive (not great when I had plans and work lined up). Called the next day (on hold for 40 mins) to be told they had a "glitch in the system" that was taking money and not processing further. So why no courtesy… Read more

call/email if it was a known issue? Was told it should be processed that day - it wasn't. Called Sunday to be on hold again for nearly an hour to be told NSW doesn't answer/work on Sundays even when they've already taken peoples money and have a known issue. Called Monday (on hold for an hour) only to be told they couldn't do anything. Threatened to charge them for my Ubers and days without cover - problem magically solved in 2 mins. Tried asking to be reimbursed for the days without cover - was blatantly ignored and told "have a nice day if there isn't anything else". Whole conversation recorded for my/customer safety.

Waiting three days for the phone to be answered , still no CTP insurance after paying – We have paid our CTP insurance and still have not received confirmation and cannot register our vehicle. Been on hold on average for 2 hours every single day and nobody answers the calls .... day 4 and still nothing Show details

Don’t waste your time – Incredibly drawn out process taking far to long from date of accident. Juggled around between multiple consultants all asking to send the same information each time. Mislabeling referrals making the process even longer. Typical insurance company. This process is more traumatic than the accident. Save your money and avoid the stress of these incompetent window lickers. Show details

They got the payment without letting me know that I am not able to get Rego – I paid my ctp just on the 21 days after Rego expired, they took the money for 6 months without letting me know that I am unable to renew my Rego. On the 21st day and they didn't explain, when I call them ba k they told me a refund will take 16-20 business days. UNPROFESSIONAL NO CUSTOMER SERVICE Show details

Customer service – Got called by one of their telemarketers, told them to take my number off their list because I want interested, I hung up then they proceeded to harass me insistently until I picked up and they had the last word, claiming something about how I would be a training example of a bad customer. I feel like I’m not in the wrong here. I didn’t swear or carry on, simply told them to leave me alone. Show details

Auto charged for Car sold after speaking with customer service and sending email 2 months earlier – Allianz charged me for car insurance after I told them by phone/email was sold, i thought I could get a refund for the unused months - no was the reply Worse yet, they auto renewed 2 months later without permission. I can’t believe it, Following up is a nightmare. My email was ignored, Customer service no help Now my old Jeep has 2 insurance policies - Ishould not be allowed. Be careful, Show details

CTP insurance – I have been an Allianz customer for 25 years and appreciate the way the company handles claims and cover. Roadside is also professionally handled. Premiums have stablized over the past two years thank goodness. Show details

Worst insurance company ever – The experience I had with this company was profoundly disappointing and beyond a joke. I spent four hours on the phone trying to resolve an issue that was caused by the incompetent so called “specialist”… in the end I had to go with another insurance company. Read the reviews on Facebook and see for yourself  Show details

Fair pricing – As yet lucky enough not to have made a claim, but the service so far has been good. Every other insurance reminds us to pay but this is the first that we have been thanked for staying insured with Allianz Show details

I have checked that the insurance price is best for me as I d not drive far annually – It is a very long time and I cannot recall any claim. So I have been using your policy year after year, as it is a better price than other insurance companies. .  Show details

Fair Price – The price is good that it includes roadside assistance. I had a battery failure, The roadside assistance was exceptional. However since then I just purchased another policy with another company as I got a better price than from this company. Rule of thump.... check if you can get a better deal before you purchase. Show details