After giving you 1 star a few months ago. The person that came to assist me this afternoon was Fantanstic
Professional great service and came quickly ! I have changed my review from 1 star a few months ago to 5 starts. The person that attended was professional and assisted me . 10/10
Allianz Battery Issue
If you bought your battery from Allianz, make sure that when they test the alternator capacity, it is detached from the battery. I replaced my alternator because the voltage output does not give the reading they expect. After replacing with a new one, I’m still getting the same reading. Good thing we suggested to test it without the battery and got the expected reading. Then he tested with a new battery and all good. According to the Allianz mechanic, it is not in their procedure to disconnect the battery when testing the alternator. I think ...my old alternator is still good. Also, before this incident, when I called them, the Allianz mechanic said alternator is good and it is the starter. So I also replaced my starter. Now, my car got a new starter, new alternator and new battery even though I think it is just the battery that needs replacement.
Called to Allianz to get a quote on road side assistance as my nrma had come up for renewal and thought why not give these guys ago. After being on hold for 20 minutes the consultant I got transferred to sounded half asleep on the phone. After asking a simple question he rambled on about things that made no sense Then I was put back on hold. After coming back with an answer (which didnt actually answer anything) I had to directly ask again to get a yes or no answer.
- Verified customer
We used Allianz RSA (through a broker) for our business fleet of about 10 vehicles. In the year with them, we called quite a few times for assistance. Every single time, no matter which vehicle it was, we were met with 'sorry that vehicle doesn't exist on your policy'. It would result in multiple phone calls of lengthy discussion to try to get them to realise we had paid for that vehicle and it should be covered. Back and forth between our broker and Allianz, and we never got anything solved. We have given up. Go with RACQ.
I had a flat tyre I noticed it as I stopped the car in my son child care I reached my workplace and called them 2 workers came and one said to me there is no flat tyre I cant see I said really so what does this mean is it pressure can u check then he checked and said oh there is a Neil in there and he gave the attitude that he didnt feel like changing it , I said can u please change it my husband at work and I cant go anywhere after work I had to pick up my son I felt I was crying inside but didnt show any signs so what is the point of having road service then
Allianz 100 percent fail, untrained roadside assistance to half asleep robotic customer support
I had the fortune to have another very bad experience with these people. I called Allianz tonight because my steering wheel while driving was very hard to turn as though it was locked, it wasn't safe to drive, so this very young man from Allianz arrives after about half hr and apologises that he knows nothing about my car (Mazda), he gets on the phone to organise for another person to come out but the useless female he called told him to tell me it was after hours and that they weren't sending out another person, I explained to her that this yo...ung man, honestly told me he had no idea at what to look for because his experience was with Audi, and other European cars, so why send out someone who can't help identify or look for the problem? She just kept repeating herself like a robot, not a care in the world and she sounded half asleep. I wish I learnt from my very first time of bad misfortune with Allianz, first awful experience was, I had recently come out of surgery and had been home healing, but ran out of food, on my way to the shops my AC suddenly stopped working, and the heat was extreme and has been really bad, I didn't feel strong enough to drive in the heat, so I came home and called Allianz so called roadside, explained that I had some surgery, and had no one with me at the time, I just needed to get myself something to eat, and if could come and check my AC, they wouldn't come out. So talk about useless. This is who they are, lots of complaints and I hope you stop existing, so that you can stop wasting our time with what you claim to be!
No problem with Allianz RA
I've never had any issues with Allianz service. Service has always arrived in under an hour. Always managed to help within 20 minutes. Compared to NRMA, my chosen cover (Platinum) is $130 cheaper p/a, and offers much more. I've upgraded from Standard to Premium this year because of past great service, and excellent value for money.
Don't get the negative reviews..alliance always came very quick and always got me running fast..nrma I use to wait ages..with alliance they come within twenty minutes...once in ten..a guy here said he paid $365 for a four cylinder battery..i paid less than half that for the same battery...anyway im very happy with alliance road side..Also changed over to my new car free..
Not there when you need them!
Hadn’t updated details of the new car, same number plate but will need to charge me to use it and wait before I can use it. Works out cheaper if I just take out a whole new subscription on the new car but I won’t be bothering renewing that’s for sure.
...and then suddenly without any letters I find out my allianz roadside assistance has expired
I recently broke down, thinking I have road side and than get told my membership has expired without ever having any notice or letter sent to me in the mail or email.....
Now they've left me searching for a new road side assistance... Talk about not being loyal to their customers....
Not happy at all
I got stranded with my dog on the side of a highway and called Allianz for assistance. I told them the insurance was still in my previous car but that I was told when I signed up that I could change over the car at any time with no fee. I was told that before they could send anyone they would need to change the car over to my new car and that because it was within a 48 hour period I would be charged, even though I had already spend over $400 with the company in that year. I regrettably paid the $100 and told the representative to made a note in...the system that I had simply overfilled the oil and can’t drive my car until someone drains the excess oil from the car. She ignored my request 3 times and just kept saying that she would send someone to look at the car and if they couldn’t fix it on the spot they could then arrange for a tow which would be at my EXPENSE and I would then have to pay a mechanic on top of that. What is the point of roadside assist which is supposed to give you peace of mind when the service leaves you feeling defeated and broke. I’m really not happy with the service I received from Allianz and will be switching to another provider. Allianz, you need to change the way you do things, all of the reviews I have read about your company are rubbish and I should have read them before signing up.
Battery Rip off
I have no issue with the mechanic that serviced my car he was great. My car decided not to start. It is a 4 year old ix35 and the mechanic told me the battery needed to be replaced. Fair enough, he quoted me $365 and as I had no idea what the going price would be I accepted. I did ask the mechanic if the price was competitive and his words were "we have to be as people won't come back to us" so I took his word for it. I have since had a quote from Hyundai and they quoted me $181. While I was willing to pay a little extra for the convenience I was not happy to pay DOUBLE the price. They are a total rip off. And guess what? The mechanic was right, I won't be coming back & I won't be renewing my membership next time round.
how about the competition
I had Allianz roadside added to a novated car lease
when the car was 6months old it broke down on a sunday
the card that came in the mail was on the dining table at home
make the call , go thru the usual confirm who are you
gave name , address , dob and car rego but because I didn't the Allianz member no.
insufficient proof of identity
it must have bugged them they rang back 4 times before agreeing to send a road side guy
the clincher might have been " I said I when and got an old bomb car and I've made up fake panels for it to look like ...
Endless waiting to get the phone call through and get the help sent
It's my first time using Allianz roadside assistance and it's a terrible experience. I called their number on Monday morning as I had a flat battery. It took 15 minutes after being put on hold listening to holding music over and over, before someone actually answered my phone call. I was told the provider was sent and should arrive within 60 minutes. It took them 90 minutes to arrive. This is not a stranded place in the middle of nowhere. My place is just off the Pacific Highway in a busy coastal town where thousands of cars pass by every hour....I don't understand why it had to take that long. I would worry very much how much longer it's going to take if I call out in a remote or rural area, maybe a whole day? Just for comparison, when I was previously with NRMA, it took them around 15minutes to send me help, and that was when I was living in a rural town! I am definitely going back to NRMA because Allianz just doesn't feel reliable, taking so long to answer the phone call and send out their service team. Lesson learned.
Refund takes for ever - still waiting after 48 days
I was with Allianz and my battery was replaced. Failed under warranty and by the time i was out of Allianz - so was charged 100$ to check the battery and it was replaced as it was under warranty. Promised that 100$ will be refunded within 10 working days - its now 48 days past and with numerous calls and complains - nothing so far.
The admin team promised emails and promised n friday to complete the refund - so far not even a single email or the refund - worst service provided - standard template reply stating it will take 15 days to process a...
Lack in Duty of Care! Beware of affiliated brands.
My roadside assistance coverage was provided as a result of the new Volkswagen that I purchased mid last year. Happened to lock my keys in the car and upon my first call at approximately 14:30 on a Sunday, I was advised that I should expect for someone to arrive within the hour. A mechanic was allocated at 15:00 and he arrived at 17:00 (over two hours after initial call). He then checked the car, advised that he would have to call a locksmith, had me sign a paper confirming that he attended and then drove off. I was told that there would be a t...hirty minute wait for the locksmith to arrive and provide access to my vehicle. I waited till 20:00 (five hours after my initial call, stuck standing in front of my car) then proceeded to give up and went home to retrieve the vehicle spare key myself (which was a 50km round-trip). In summary, the mechanic provided insufficient service and went well beyond any allocated service levels and in a time of need, there was absolutely no duty of care. I also attempted to call the VW Roadside Assist Hotline at 16:30 by which I was advised that the line had closed. Post this experience, I discovered that the roadside assistance was provided by Allianz Global Assistance.
Awful! Don't waste your time or money!
A few months ago I called Allianz Roadside to get my car started (flat battery).
The technician that came out "tested" the batter and said that it needed to be replaced. After paying > $300 he changed the battery without using the memory saver (which he should have done). As soon as he swapped the battery I got a a"restraint system fault" warning light/message on my dash - he told me not to worry and that it would clear after driving.
After a few weeks/month had passed I called Allianz as the warning lights didn't clear. My issue was "escala...ted" to a "customer experience officer". On his advice I took the car to BMW for a diagnostic and to get a factory reset (which cost me $264). The factory reset didn't work and the diagnostic revealed an issue with the "rollover module". The cost to repair it was almost $1400. I spoke to Allianz again and requested that they pay for the cost of the diagnostic and the repair. I got a response today saying that as there was no way to "prove" that they (the technician) caused the issue there was nothing they could do and they didn't have to pay for the repair...The interesting thing is that their technician admits he didn't use the memory saver and that the warning lights only appeared after the battery was changed. So now I am stuck with the cost of the battery, the diagnostic fee (which Allianz asked me to get done) and the cost of the repair >> total cost of the battery change almost $2,000. GO Allianz!!
NB. 48 hour waiting period
I recently got car insurance through Allianz. After two weeks of emails with customer service over the fact that their website links to join roadside assistance are broken (still are, I should have read the signs) - I joined up this morning at 9am before a long drive. As luck would have it, I got a flat tire as I arrived back home this evening. I called them up and got “oh your policy comes into effect 48 hours after joining, its in our terms and conditions”. Not a great start. Buyer beware.
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Questions & Answers
Website not working. Payment link in renewal email "NOT FOUND" Does Allaince Roadside Assistance still exist
Allianz PartnersAllianz Road Assistance
Hi Glenn, yes Allianz Roadside Assistance does still exist! If you would like to renew, please phone 1800 010 536. Kind regards, Tegan
Does Allianz roadside assistance cover Australia wide?
Allianz PartnersAllianz Road Assistance
Hi Daniel, yes Allianz Roadside Assistance does provide cover Australia-wide. If you would like to purchase, please phone 1800 010 536. Kind regards, Tegan
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