Allianz Roadside Assistance

Needed a jump start, the guy came out and said the battery needs replacing and it would be $350? I rejected a new battery and he jump started the car. In the report it says there is nothing wrong with the battery. Battery is fine months later. I think they get a cut from selling people batteries.

Absolutely DO NOT use Allianz Roadside Assist. Waited 1 1/2 hours, for assistance - in Adelaide metropolitan area. Despite numerous calls asking for an ETA, they STILL didn't give me one. They didn't log the job the first two times I called... Please don't bother, they're all about taking ur money, but NOT about providing assistance when it's needed.

Couldn’t fault – There was almost nothing to fault. I found a screw in my tyre causing a leak, I filled my tyre up and drove home. While on my way I called thinking I’d be on hold for a little bit but I got straight through. The customer service officer was friendly and efficient found my policy quickly. I got a text message when a mechanic was 10 mins away, he… Read more

was friendly and knowledgeable. Changed my tyres out in less than 5 mins. All up it was about 1.5hrs from finding the screw to the job being done, and I’m considered to be in a regional area. I will admit I was nervous at what my experience was going to be like, but I signed up with Allianz as a staff member with a generous discount. I was expecting ‘the price I paid’ and seeing and hearing bad experiences. I couldn’t fault anything. Even with the general public price I would highly recommend.

Mark is a champion – Don't know his last name but Mark with the long hair and scruffy beard is a champion. He moved through Melbourne's worst traffic for about an hour when it was meant to be a 10 minute drive and resolved my problem finishing the job under my umbrella while lying on the ground in pelting rain. Thanks again Mark. Geoff. Show details ·  1

Thanks so much Sanel! – I cannot thank Sanel enough for the extraordinary service he provided when I was truly stuck this afternoon. He persevered until he worked it out. The first part was easy, the second part much more challenging. His skill, patience, application to the job and his positive courtesy throughout, were just outstanding and I never expected this from Roadside Assist. Thank you so much. Show details ·  1

Useless Indian unqualified person – Vehicle broke down in newtown, had some useless Indian that couldn't even speak English come to my aid. My car need a kick start and he couldn't even do that, his jump start machine was useless. Then he tried with leads, they were broken like they had have come out of the gazza war. He then tried to sell me a $500 new battery even though it was 6… Read more

months old and under warranty. Had to get my vehicle towed. Where my mechanic had successfully jump started my car. Will never use allianz again. Going back to nrma

Rip offs – Absolutely disgusting to deal with bad communication will never deal with them again after having recent car problems I no I payed duration cover until next year and they say I don't have cover Absolute crap so left stranded not happy I will be letting all my family and friends which I have a quite lot of never to deal with Allianz take your money then leave you stranded you people make me sick you can stick it where the sun don't shine

Terrible experience – Left stranded for 4hrs at the roadside. Couldn't locate me and was told agents have no access to Google maps or any maps. They use a pin and drop system via text to locate you. This only works if you have signal or break down in a metro location. I have premium cover in place and at one point the agent argued with me about the fact I only had… Read more

100kms towing in place, when in fact I had 200kms towing in place. Call centre is in India, no idea of the geography of the country or Western Australia, where I broke down. Agent asked me where I wanted towing. Bearing in mind I had hardly any signal and was driving from Victoria. I broke down on the N94 just after Kalgoorlie on the way to Perth. The agent expected me to know where the nearest garages where??? Asked the most ridiculous questions about my car. Weight, height and length. It s a Kia Sportage!! Was told that they needed that information to ensure the breakdown truck was the right size? I ended up speaking with the towing company myself. No follow up from Allianz at all. They would have left me stranded at the side of the road. Totally useless. I have never been so angry with a breakdown company in my life. The poorest experience ever. Allianz is getting such negative feedback and doing zero amount to improve the service. Will never use them again.

Issue getting car started today, rang Allianz roadside assistance. They found my policy easily. Super attentive, caring, empethatic person on the other end of the line. Sent an expert to help. Brijesh from Allianz Roadside assist arrived within 7 minutes. Fixed the problem within 20 mins. Very helpful, lovely disposition, pleasant, polite,… Read more

explained clearly what happened! Superstar!!! 11/10… would recommend 100%.

I’m grateful and thankful to be a member of Allianz Roadside. Big thank you.

Terrible, they operate like a scam – Called on a weekend and waited 45 minutes to the call centre, after of which the person picked up and immediately hung up the phone. They never replied to my complaint/feedback and continued to renew my membership without approval! Avoid this business at all costs, it’s effectively a scam.

Terrible service – Terrible service. I had to call numerous times to get a pick up for my vehicle originally told 90 mins. After waiting ALL DAY, I calle to be told I was not told it would be today but it will be tomorrow. Service representative was rude and jst kept stating the notes didn’t say pick up was Today. So it was then arranged for Next day and they were late, waited several hours. DO NOT purchase this roadside, buyer beware.

No renewal reminders, 4 years in a row – Every year my policy lapses because they fail to send a renewal reminder. Every year they make me jump through hoops to get it set up again. I'm done.

3 phone calls and still couldn’t locate my payment – Very disappointed with roadside assistance especially that they carry the name of Allianz which I have had good experience with the car insurance. Made Bpay payment for the $99 roadside assistance in Dec, had no confirmation of subscription, so called a few days later, and was advised it takes 10-15business days for Bpay to go through. I made… Read more

three more calls a month later, and was given inconsistent responses. There was no record or previous calls. It’s 5weeks since my payment and multiple calls to Allianz and my bank (who confirmed that my payment has gone through) leads no where. They provided an email address for me to send my payment receipt, let’s see how it goes. I will not use this company again!

Totally Incompetent Company – Did a Bpay for my roadside assist membership on 13/11/2023. By 30/11 I had not received notification that I was covered so I contacted them by phone. and gave them the full Bpay details There was no notice of payment on their system and I was advised that someone from their finance department would contact me within 10-15 days. By around the… Read more

18/12, I had still heard nothing so I contacted again. This time the customer service guy was very apologetic, made some notes on the computer, and advised that someone from the finance department would get back to me within 3-5 days. Today is 11/01/2024 and I again rang them to see what is happening. Was advised that there was no record of the December call and that someone from finance would get back to me in 3-5 days. I asked to speak to a supervisor and was told that it would be 2-3 days for a supervisor to get back to me. I then asked about canceling the assistance and getting a refund but was advised that no refund is possible until the system showed that payment had been made. I hung up and am now looking at getting a different company now for both car insurance and roadside assist. Strongly recommend never using this company.

World`s most pathetic service – I wish there was a zero star to give to Allianz. I spent my whole day on Phone calls for an under warranty flat battery to be replaced. 1stly they could not find the incident number for 40 minutes while I was on the phone. Once they found the incident number they kept referring me back and forth. I wasted 6 hours of my life and could not get an… Read more

under warranty battery replaced. Such a pathetic service. Better have no cover than to have Allianz cover.

THE CRAPPIEST INSURANCE COMPANY OF MY LIFE – Mate, I was on the phone with 4 different call agents, one of them said I need to pay for membership and service fee for the car to get towed , I said I want my car towed to my house is that an extra fee? They said if it is within the kms there is no extra fee so I said OKAY I’ll pay the $200 fee and tow it to my house please, I gave the address ,… Read more

mind you I was STUCK on the m5 with my 3 year old daughter and boyfriend , this tow truck guy came and after I signed the paper he told me he is towing it to the nearest servo because that’s the instructions he got, I rang the stupid people up and they said they changed it to the nearest safe place WITHOUT my consent AFTER I paid the $200! I couldn’t do anything about it because the driver didn’t give a crap I told them why did I give an address if it wasn’t going to my house? And she kept saying the same thing over again and wouldn’t answer my question! She was ignorant!! And then she told me I need to PAY for my car to get towed to my house from the servo , are you kidding me?! What was the point of even getting it towed?! I could’ve gotten it towed for cheaper to my house but instead I put my trust in this stupid insurance

Roadside assistance – Asked the same questions over and over again. Can't speak loud and clear. They've got all the info on there system why asking a thousand questions again. It's a waist of time.

One of the worst service experiences I had… – I’m very sad to see how service in Allianz Partner dramatically drop to this level. This used to be company who services customers… not sure any more… very sad.

Do not go with Allianz roadside assist – This would have to be the worst road side assist out there. No one answers phones, hard to get in contact with them. Their terms are no Refunds if policy is cancelled but their wording is rude and condescending. “You may choose to cancel your membership at any time; however no refund will be given to you merely because you decide you do not want… Read more

the membership” Pretty sure that against consumer law. I bought a new car with roadside included so no need for my policy. I will never use Allianz for anything again.

If I could give zero rating I would! – The worst service I have ever encountered from both a customer service perspective as well as the roadside contractor assigned to a Simone job (car flat battery). Took two whole days to fix and copious phone calls in hold. Ended up phoning a third party company who fixed it straight away. Complained to Allianz via email twice and escalated grievance yet no response or actioning.

Would not recommend – Unclear voices, and advised to slow down but would not listen. Transfer calls for more than 3 times for no reason. Worst of all it's like endless Looong wait for basic questions. Currently having RACV, and Budget Direct. Thought trying better options. But Allianz would be the last

Useless – I had a flat tyre this morning around 815am and called for help. The first guy was helpful albeit extremely difficult to understand his accent. After a long verification etc, he said tow truck will arrive in 90mins. After about an hour as I didn't receive any confirmation, I called the second time. This time, same thing, another round of long… Read more

verification and difficult accent, the guy told me the tow truck just received the order so I have to wait another 90 mins. I almost fainted. The third time I called to check ETA so that I could at least try to go to the toilet instead of waiting by the car, this time the lady told me because my car is at multi-storey carpark, the tow truck company can only come after 3pm!!! And they cannot fix my tyre but to tow to a tyre shop. I was like, so am I supposed to be stuck for that long and after 3pm nobody is going to fix my tyre. Then she said there is nothing she can do cos it is the policy. My question is why didn't the first guy tell me so that I wouldn't have wasted so much time? In the end, I managed to get an Asian mechanics who came within 30mins and patched the tyre on the spot for me!. I must say Allianz Roadside assistance is totally unreliable and useless with extremely poor customer service. It was extremely difficult to comprehend the strong foreign accent in addition to standing in the cold.

Read the fine print – Won't cover wrong fuel towing. Have platinum cover with with the extra tow distance. First time.we use our cover they arrange a private deal between us and the tow company at our expense. Had we have driven the car and it stopped or was damaged they would have covered the tow. Our fault because we didn't read the fine print Show details

Unprofessional and Basically Useless – I rang to arrange for a tow for my Renault BUT stated continually that the electronics on the car had failed and the car had locked brakes and no steering due to this. They finally said they would send out a "technician" to sort the problem, 30 to 90 minutes. 2 hours a towtruck driver arrives and says "flat battery eh". We managed to get the… Read more

car started and put onto the truck. 15 minutes later I get a call from the towtruck company to say the truck is at the side of a road and cannot proceed until I get a second job number for the tow. I do as they say (no choice) and finally the car gets to the dealer.

The people at the end of the line when you call for help are simply sitting at a computer and looking for answers to your problem. They have no mechanical skills whatsoever and their method of communication between themselves and the customer are atrocious. I will not be calling them again, this afternoon I signed up the Renault with RACQ.

Do yourself a favour and do not use these people, even if it costs you to join another service. They will stuff you around and leave you in the lurch. Don't believe the 5 star reviews, they are false for sure. You have been warned.

Inconsistencies. Noone knows their own policy provision – New Mercedes still in service dept after only 9500 km it loses power and engine icon came on , on the way home from work last Sunday. Called Allianz.Told up to 60 mins wait . Told them in a boat ramp car park on Jabiru Island a reserve with bridge access between Hope Island and Runaway Bay. Midgies galore. Night fall impending. Not a safe place… Read more

after dark. Tried RACQ as gold member but told the same. Allianz technician came , diagnosed cylinder 3 misfiring. Tow required Needed to call back to Allianz and it could be up to 90 mins wait from the call. Before I could do this RACQ comes and said their meter would do the same and said they could organise tow . Told to ring also myself to state I needed priority due to safety and I could organise 3 days of rental. Mercedes still no word and still at Service day 5. Day 3 , I rang Alliaz call centre only to be told I neede to eait to talk to Allianz as I had got a tow and rental not through them despite their technician gave instructions and diagnosed the problem. What has that got to do with anything. Could not wait any longer to talk to Allianz as at work consulting between clients. Was called back after speaking to them that it was due to my breakdown being less than 100 kms from home I could not get a tow or rental car. They would apply to Mercedes. Thats another story Mercedes after sales service has been appalling this time round.

If they just told me from the beginning our policy is no rental unless you breakdown more than 100 kms from home but we will be happy to assist with our partners and can help you with corporate rate....... no misunderstanding or frustration would have occurred. Customer service has to realise that when they get a call noone wishes to be in that predicament so offering acknowledgment there is a problem and having the knowledge to offer whatever help you can according to your guidelines is a priority. Not putting up defences or guilty of not knowing what your company offers is not productive at a time when a client needs your assistance.