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Allianz Roadside Assistance

Allianz Roadside Assistance

2.1 from 99 reviews · View Statistics
See the Best Roadside Assistance Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Customer Service
    2.5 (35)
  • Timeliness
    2.6 (35)
  • Job Satisfaction
    2.5 (31)
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NAZ
NAZSydney, NSW
  • 3 reviews

Pathetic

published

Car broke down at 10am was advised 90 min wait for tow truck! Several calls later following it up row truck arrives at 3pm. Will not be renewing membership. Pathetic and rude service by tow truck call centre

  • Customer Service
  • Timeliness
Allianz Road Assistance
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Georgia
GeorgiaSydney, NSW

Disappointing

published
  • Customer Service
  • Timeliness
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Christopher V.
Christopher V.Sydney, NSW
  • 13 reviews
  • 4 likes

Horrendous service

published

Called the service to tow the car 10 km to our mechanic. We were told that we had to wait 90 mines which ended up a whole wasted day and we had to call another service.

  • Customer Service
  • Timeliness
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Christopher V.
Christopher V.

I think we wasted already too much time with customer care(less) on the day and after that. Looking at the reviews of others it doesn’t look like your company care about improving service.

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My Z.
My Z.South East Queensland, QLD

PATHETIC SERVICE !

published
  • Customer Service
  • Timeliness
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Tee
TeeSouth East Queensland, QLD
  • 2 reviews

Beautiful Roadside Assistance!

published

Arvin just brightened my week! His customer service skills cannot be faulted & his smile just radiated so thank you Arvin for making today's experience a memorable one. From keeping me updated on your travels, to your politeness both on the phone and in person, to educating me, to changing my tyre in what would have been 10mins MAX if it weren't for me talking your ear off! Because of you I would be so happy to recommend friends and family, you are a legend Arvin!

  • Customer Service
  • Timeliness
Allianz Road Assistance
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Hi Tee
Thank you for your kind feedback - we'll be sure to pass it along to Arvin and the rest of the Roadside Team.
Regards
Ainsley

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Andrew P.
Andrew P.
  • 2 reviews
  • 1 like

Don't bother.

published

Called for roadside assist, spent 5 minutes trudging through multiple choice menus. Was then put on hold for 10+ minutes, till I decided to terminate the call, walk to a parts store and buy some tools, to get myself going.
Pointless service, and not the first time it has been disappointing.

  • Customer Service
  • Timeliness
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Sammy
SammyHobart, TAS

All they could say is that nothing is guaranteed and Sorry we can't do anything after taking the money

published
  • Customer Service
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Terrible service

published

Unfortunately I have paid twice for membership as they never received first payment through BPAY. I have send them receipt to find transaction but never got back me for months now and no answer till date as they transfer your call within different dept. as they has no idea what they are doing. No one bother for customers.

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Annie
AnnieNorth-East, TAS
  • 3 reviews
  • 1 like

Wonderful service

published

Extremely happy with the service I received from Astrid today when I signed up to CMCA/Alliance Roadside Assistance. She was patient and helpful while I tried to work out how to pay cause my credit card was locked in my van, along with my keys. It took 2 hours for RACV to arrive, obviously they’re partnered with Alliance in Victoria, however they rang to let me know the wait time which I appreciated.

  • Customer Service
  • Timeliness
  • Incentivised Review No
Allianz Road Assistance
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Hi Annie
Thank you for your kind feedback - we'll be sure to pass it along to Astrid and the rest of the Roadside team.
Regards
Ainsley

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Malcolm Page
Malcolm PagePerth, WA

Who are You?

published

My battery died so I called Allianz Roadside Assistance. They had no record of my current car on their system, but had the the details of the car that I replaced it with 9 years ago. After a considerable time on the phone they said sorry we can't help you. The one time you need them, they fail.

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Mazda 3
Mazda 3Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 7 likes

Horrible service, free membership also I dont want!!!

published
  • Customer Service
  • Timeliness
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Enaid
EnaidGreater Melbourne (Outer), VIC
  • 3 reviews
  • 3 likes

Quick turn around

published

Due to a flat battery I called roadside assist. I was in Warragul and therefore expected a long wait. They estimated an hour and it was less than twenty minutes.

  • Customer Service
  • Timeliness
Allianz Road Assistance
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Hi Enaid
Thank you for your kind feedback - we'll be sure to pass it along to the rest of the Roadside Assistance team.
Regards
Ainsley

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Wendy
WendySouth East Queensland, QLD

ABSOLUTELY TERRIBLE !

published

Very poor communication between Call Centre and the roadside assistance people, towies etc, incorrect addresses, incorrect data. Had my Motorhome towed because mechanic didn't bend down and clip a wire that was hanging down back on. Held me up for 24 hrs. Never again

  • Customer Service
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carl
carlSydney, NSW
  • 2 reviews

great service

published

Called in regards to a flat battery.
Michael checked it out and said it may need replacing.
Battery later failed again and i called Allianz.
Mark fitted new battery.
Great work by great blokes.

  • Customer Service
  • Timeliness
Allianz Road Assistance
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Hi Carl
Thank you for your kind feedback - we'll be sure to pass it along to the rest of the team.
Regards
Ainsley

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Marylou
MarylouSouth East Queensland, QLD

GREAT SERVICE

published

Today was the second time I have used roadside assist. The first time I had a flat tyre. I had forgotten to change my registration, but it was sorted out no worries.
Today, great phone service, and prompt arrival of mechanic. My car needed a tow, all went well.

  • Customer Service
  • Timeliness
Allianz Road Assistance
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Hi Marylou
Thank you for your kind feedback - we'll be sure to pass it along to the Roadside team.
Regards
Ainsley

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Questions & Answers

Nicole B.
Nicole B.asked

Hi i would like to know if roadside assist offers any discounts on fun parks

1 answer
Allianz Road Assistance
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Hi Nicole
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your best contact details (phone number and email address) so we can sent your enquiry to our Roadside team who will contact you directly.
Regards
Kaye

george h.
george h.asked

how do i transfer roadside assistance to anew car

1 answer
Allianz Road Assistance
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Ireneusz k
Ireneusz kasked

Can I transfer my road assistance to different car

1 answer
Allianz Road Assistance
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