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Never use Allianz travel insurance,
Took out comprehensive travel insurance October last year, $500.00 + , still waiting for our refund for the insurance, we have been waiting since March , every time we call we are given we are overwhelmed with refunds, and keep extending the time frame. Last email was end of may start of June, it’s now July.
We could not use the travel insurance we were sold due to this unforeseen event. Don’t be thieves and give the money back. There should be nothing Hard about doing that.
Allianz Travel Insurance Review - Allianz: Lacking in integrity
Similar to others here, Allianz denied my flight cancellation claim due to 'government interference' even though there was none on me, the route I was traveling, or the airline (most government restrictions were on the passenger, almost never the airlines who choose to cancel flights for commercial reasons). Allianz claims 'government interference' but can't, and don't, actually say exactly what that was. Allianz will seemingly go to any lengths finding other reasons to avoid meeting their obligations of the contract,
making broad generalisat...
Best not to deal with Allianz
Paid for our overseas travel in Oct 2019 for 1 mth basically European holiday leaving March 2020. Unfortunately the start of the spread of the Coronavirus to Europe starting with Italy/Spain where we were to be based. The problem is getting the refund out of ALLIANZ. It is now July. Cannot understand a insurance company that employees people to tell paid up customers/policy holders that the refund is coming but not refund. Standard insurance company tactic. That is why we love insurance companies. If you look at say Choice review of Internat...ional travel Insurance. Did not notice Allianz and I know now why. Most of the top Choice recommendations tend to be smaller organization I have never heard of BUT will use next time. Assume Allianz is to be avoided for all types of insurance. Not worth the risk. Robert Melbourne Australia
Took 3 months for outcome
Absolutely pathetic customer service and took them three months to come with an outcome. Would not recommend Allianz insurance to anyone. Waste of money.
No support at all. Avoid any Allianz insurance.
Paid for Travel Insurance but service was not provided so I'm seeking a refund
I paid for Travel Insurance ($200), however, due to travel restrictions related to Covid 19 the service was never provided and hence I have been seeking a refund. I have been waiting 4 months and each time I follow it up I get told that it will be sorted out by a given date. That date comes and goes and I have not yet received a refund. It's frustrating and I'm beginning to think I will never receive a refund. So many people have lost their jobs and it's horrid to think that a large organisation like Allianz is simply stealing from people in an already horrible situation.
Absolutely useless. Awful, stay away from Allianz.
Absolutely terrible. No help what so ever. Never ever again do not use Allianz. They have not been helpful. I had luggage stolen and a police report and they have palmed me off from one place to another still with no help or resolution
Still waiting for refund
I had 2 travel insurance policies with Allianz, through HCF Health Insurance. I was in NZ when Covid was shutting down the borders and we had to come home. We booked additional flights from NZ, thinking that we were covered by Travel Insurance. Made a claim mid-March and was told I would be contacted in 10 days. 2 months later, I was advised my claim was declined due to the pandemic clause. As I now realise Allianz is not going to cover me for my 2nd cancelled holiday and I have no use for travel insurance, I have cancelled my policy, it has now been 3 weeks and I still haven't received any correspondence about the refund. AND it is nearly impossible to call, because no one ever answers. Disgraceful
Refund travel insurance
Cancelled travel insurance 17/4/2020 because covd -19 air travel cancelled, out of my control, rang allianz told be paid refund by the of June, rang again told mid July, took travel insurance out in November 2019, told cover for covid -9 in March 2020 so i was not cover for cancellation of trip because all insurance policies have loop holes.
Allianz backed Westpac Visa Credit Card Travel Insurance - A Farce
Waited 3 months for their processing and finally, I get an answer today.
Claim assessed and not accepted - Reason given - due to Covid19.
I purchased the holiday package in 2018, almost 2 years ago.
All other 11 persons in our travel group have had their claims accepted by the other Insurance companies, while mine is the only one supposedly covered by Allianz backed Westpac Visa Credit Card and is not.
Have heard of dreadful stores of this insurance company before, but this is my first and will obviously be my last, including my 25 year relationship with Westpac.
Sad & deplorable state of affairs. Shame on you.
Like the other reviews - I will support a class action.
Promised Refunds Still waiting
I have also been offered refunds only to be told the same thing as some of the reviews. I have waited longer than the original 14 days stated. Yes I think we are being fobbed off. I will be going to Consumer Protection because I too have been fobbed off. They promised me a full refund and I have a witness that heard them say this over the phone..
Waiting for Refund
On 30th October, 2019 I purchased a comprehensive travel insurance policy for travel to UK and Spain from Allianz for $760.53 AUD. The trip was scheduled for 13th May to 24th June, 2020. When the Australian Government stopped international travel, I contacted Allianz on March 23rd 2020 and was offered a refund which would be credited to my bank account in approximately 14 days. As no refund was forthcoming I contacted Allianz again on April 29th 2020 and was advised that my request for refund was being processed and to wait another week or tw...o. On May 20th 2020 I was told that the "refund team" were working on it and to wait until the end of June to receive my refund. I have spoken to other people who had booked similar policies with different insurance companies and they have received their refunds. I am becoming increasingly concerned that I am being "fobbed off" and I am placing this review to see if others have had a similar experience.
They will deny and reject claims - their PDS covers every permutation in their favor
Many of us have been burnt by travel insurance companies with Covid-19. Allianz is one of those insurers that cannot be trusted. After 4 months of "assessing " my claim due to Covid-19 they finally sent me a letter denying my claim.
They will either point you to a list in their PDS of what is covered, and if a pandemic isn't listed there, then it won't be covered, no different to breaking your fourth vertebrate and twisting your arm:- Since this specific injury isn't listed there, they will argue that it isn't listed under "What is covered"
the comprehensive policy we paid for to protect us against the unexpected never actually covered us against the covid 19 pandemic. after 3 months and 3 appeals they turned us down because 1 of the 3 pdf's sent us states pandemic or epidemic is not covered even though the first line states they will pay if anything out of your control happens. the first appeal was turned down because they said i cancelled holiday, untrue then they changed reason to covid related. the brand is bad and i would warn people, do not insure with allianz !!
as you will not be covered.
Not worth it!
Made a claim due to COVID-19, please be warned that although their clause stated they cover unexpected cancellation outside of your control, they have a sneaky clause where if the cancellation is due to any interference with your travel plans by any government, government regulation or
prohibition or intervention or official authority. They will deny your claim! Lesson learned to not use this mob for something that should be covered considering many people have been put through difficult situations and disruptions.
Also they took over 2 months to get back to me.
Can’t answer their phones
Terrible telephone service. Keeping getting told I can’t complete my call now and to call back later. Need to ask for a premium refund for a now deferred trip. There policy is unclear.
Why can't I contact Allianz?
On 20th December last year I took out a policy for a trip to USA, commencing 16th July this year. Naturally I cannot now go as Qantas have cancelled all flights. I have been trying to ring Allianz to discuss my options - can I get a refund as I will not be travelling? Can I get a credit against this policy for a future trip? How can I find out when they are not accepting any queries re travel insurance and just tell me "goodbye"? I have been happy with this company previously but current lack of communication sucks!
Not worth the paper its written on
The allianz travel insurance through the ANZ credit card is absolutely useless and not worth your time. Travelled to a different country and despite the Airline being explicitly told by the other country's immigration to deny boarding to passengers from certain countries - the Airline continued to sell to and board passengers without fulfilling their duty of care. The Allianz insurance denied the claim based on "government intervention" and couldn't care less about the unethical practice by the Airlines to make a quick sale. The CSR team at Allianz could not take any longer to reply to emails, after the entire debacle, it was a complete waste of time and effort dealing with them.
We needed last minute travel insurance for a trip in March and in a rush got a policy from Allianz. Luckily a few days later someone made me aware that pandemics are not covered by most insurances and recommended another company to us. I thought good that I found out quickly so that we could cancel our Allianz policy well within the cooling off period. However, 2 months later we are still waiting for the policy premium to be paid back to us. We exchanged several emails and are just being fobbed off with excuses like this still needs to be appro...ved by management. Seriously? This should be straight forward and we feel we are just being hung out to dry. I feel cheated and powerless to do something. Although I cannot say how supportive they would have been had we kept the policy and had to use them, this experience definitely puts me off from ever using them again.
Policy basically worthless
I see many negative reviews about Allianz and quite frankly Im not surprised. We had to cancel our trip due to Covid and having a young baby until one year old. We were told on the phone by Allianz that this would covered and yet they then refused our claim - even after our travel agent were trying to support us through this process.
We had multiple policies with Allianz (House, car) but are now in the process of cancelling all policies with them as we greatly fear that, if we needed to make another valid claim, thiese eould be refused and we would be left with no support. Like the travel insurance, all Allianz policies are completely worthless.
I insured via AAMI who have allianz as a parent insurer. In my claim I had claimed for a Smiths Vantage ski helmet which has a cost of $319.00 in the market. I was asked for a receipt however not having one I sent them a copy of my credit card statement where I pointed out that the transaction for 2nd Jan 2018 was for the helmet. I was not able to approach Mainpeak for a duplicate receipt as they had closed down. During my conversation with Lorraine, my case manager, I agreed that I would accept the lowest price they could find for a Smiths ...Helmet. However I was informed that as I did not have a receipt they would give me $100/- as a replacement cost. Does this mean that if you have a Samsonite or Delsey suitcase and it is damaged would they pay you the replacement cost for a bargain basement suitcase???? Avoid as the plague.
Questions & Answers
We have Allianz travel insurance through our credit card.
We had a holiday to Europe planned for April to June 2020. My husband was diagnosed with cancer in March and needed an operation in April. Are we covered?
Allianz PartnersAllianz Travel Insurance
Hi there, I'm so sorry to hear about your husband's diagnosis. Please call us on 13 1000 to discuss your specific policy and situation. Kind regards, Tegan
Booked our trip in early Jan 2020 to UK to depart in Sept 2020 using as always our ANZ Platinum Credit Card Insurance. At this early stage not sure if we will be covered for refunds of airline fees etc, still hoping to go.
Seems lots of confusion about refunds etc can you advise please.
Allianz PartnersAllianz Travel Insurance
Hi there, thanks for your query. I'd suggest calling us on 13 1000 to discuss your circumstances and one of our team members will be happy to help. Kind regards, Tegan
I have checked your website and can't find an answer to my question. I have also just phoned 131000 mas suggested to Jacqui (another person on this page) however I am unable to get through. My question is: I have taken out a policy beginning 16/5/20, ending 7/6/20. We had planned to travel to The Kimberley, WA. We have had to cancel the holiday due to WA borders being closed, in addition to some accommodation in Broome. Are we able to cancel our policy and what is the process?
Thank you for your assistance.
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