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Not looking promising
I have been waiting for nearly 4 months for my claim to be processed. Have not had one single update from Allianz, unless I contact them to query the status of the claim. They never even give a time estimate when I do call. So I called again yesterday frustrated with the significant wait time and they guaranteed I would have a decision by close of business today. Surprise nothing received at close of business today, and there was some mention about ‘government interference’. Going by other reviews looks like my claim will be denied on this basi...s, even though I booked this trip over a year ago. I will definitely be lodging a complaint with the AFCA if my claim is denied, as the service from this company has been appalling during this challenging time when many of us are enduring financial strain. To lose thousands of dollars is unacceptable to me through no fault of my own. I support others who have suggested a class action.
Still waiting for a partial refund after 4 months
Like so many others here, I contacted Allianz for a partial refund of my $962 year long travel insurance policy, back in April Told I would be contacted by end of May. Three phone calls and 3 months later, and I am still waiting. My next move will be to contact the Australian Financial Complaints Authority. Suggest others consider this option.
Still waiting for a response to my claim 4 months later
Made a claim for non refundable car hire costs as a result of cancelled Qantas flights to the UK for April. Qantas cancelled due to commercial reasons and provided a full refund of flight and hotel costs. General exclusion re pandemic or government interference should not apply as travel was not prohibited at the time of the claim (only advice not to travel) and at the time of cancellation there were no restrictions on entry into the UK. I assume my claim is likely be rejected eventually based on other posts. I accept that times are difficult b...ut Allianz service is disgraceful. Received text updates stating 10 days 10 days etc and now no further updates. Eventually got through on the phone this week to be told its still under review and no date can be provided for decision. Chose not to take out an extended vehicle warranty with Allianz as a result and have taken my business elsewhere.
- Travel Insurance - Comprehensive Plan
- Verified customer
Do not trust Allianz with your travel insurance
I purchased a comprehensive travel insurance policy well before it was apparent there was going to be a pandemic (one being declared) for a trip overseas in April this year.
Like other reviews here, I experienced:
- long delays in processing claims and returning calls. Well outside the industry mandated 10 days
- offering every excuse under the sun as to why the claim couldn’t be paid out
- inability to explain how, even though I purchased the highest possible cover, it did not cover events
- and when you do get staff on the phone, they just ch...
Totally inefficient and evasive
Like "Stu" we have had the exact same experience. 1st submitted request on 14th March ...promised answer within 10 days. Multiple emails later and still no answer of any kind. Shame on you Alliance. Just insured a Toyota Sahara, a 18mths old caravan and a Hyundai i30 premium. Definately not with Alliance or any company underwritten by them. This was our 2nd time for travel insurance with them...Never again.
Constant delays on processing claim
I submitted a claim 13 weeks ago and have been told numerous times that it would take additional time to review my claim. I have usually been told it would take 10 more days and then another 10 days and then I hear nothing for a month and then I was told 15 more days and today I have been told it will take another 10 days to review. At best I can expect an answer from them in 15 weeks!
- Travel Insurance - Multi-Trip Plan
- Verified customer
Previous 3 Allianz Multi Trip Insurance policies were excellent value. This year - not good at all.
My multi-trip policy is valid 8/8/2019-8/8/2020 ($602)
Covid-19 mid-March NT lockdown cancelled my May (other) booked Bali trip(s).
Unlike Bupa, Allianz denied my request for 3-6 month extension of paid-up policy.
Difficult to deal with Allianz
Was booked and ready to go mid March 2020 but because of the Covid-19 could not travel so cancelled everything. Feel very sorry for Tour Operators and Hotels and Train and Plane companies who's operation has come to a sudden end but the lingering PROBLEM is trying to get a refund from Allianz for insurance we don't need. After many unsuccessful attempts at trying to get the Allianz Travel Insurance refund the main obstacle is that as an organization they don't care about their customers. They are NOT customer focused or oriented which means once you know this don't deal with this type of Organization. There are many other travel insurance companies with better ratings.
The home of the 2nd wave.
Would not recommend this company to anyone
Took out 2 policies on 5th March 2020 and then cancelled them under the 14 day cooling off period. Promised refund of $8,000 24th March. Still waiting 6th July 2020
Allianz travel insurance,
Happy with the end outcome with Allianz
Thankyou for refunding my policy
Took a little longer than expected but in the end they came through for this
Unexpected unforeseen pandemic
Allianz Travel Insurance Review - Allianz: Lacking in integrity
Similar to others here, Allianz denied my flight cancellation claim due to 'government interference' even though there was none on me, the route I was traveling, or the airline (most government restrictions were on the passenger, almost never the airlines who choose to cancel flights for commercial reasons). Allianz claims 'government interference' but can't, and don't, actually say exactly what that was. Allianz will seemingly go to any lengths finding other reasons to avoid meeting their obligations of the contract,
making broad generalisat...
Took 3 months for outcome
Absolutely pathetic customer service and took them three months to come with an outcome. Would not recommend Allianz insurance to anyone. Waste of money.
No support at all. Avoid any Allianz insurance.
Paid for Travel Insurance but service was not provided so I'm seeking a refund
I paid for Travel Insurance ($200), however, due to travel restrictions related to Covid 19 the service was never provided and hence I have been seeking a refund. I have been waiting 4 months and each time I follow it up I get told that it will be sorted out by a given date. That date comes and goes and I have not yet received a refund. It's frustrating and I'm beginning to think I will never receive a refund. So many people have lost their jobs and it's horrid to think that a large organisation like Allianz is simply stealing from people in an already horrible situation.
Absolutely useless. Awful, stay away from Allianz.
Absolutely terrible. No help what so ever. Never ever again do not use Allianz. They have not been helpful. I had luggage stolen and a police report and they have palmed me off from one place to another still with no help or resolution
Still waiting for refund
I had 2 travel insurance policies with Allianz, through HCF Health Insurance. I was in NZ when Covid was shutting down the borders and we had to come home. We booked additional flights from NZ, thinking that we were covered by Travel Insurance. Made a claim mid-March and was told I would be contacted in 10 days. 2 months later, I was advised my claim was declined due to the pandemic clause. As I now realise Allianz is not going to cover me for my 2nd cancelled holiday and I have no use for travel insurance, I have cancelled my policy, it has now been 3 weeks and I still haven't received any correspondence about the refund. AND it is nearly impossible to call, because no one ever answers. Disgraceful
Refund travel insurance
Cancelled travel insurance 17/4/2020 because covd -19 air travel cancelled, out of my control, rang allianz told be paid refund by the of June, rang again told mid July, took travel insurance out in November 2019, told cover for covid -9 in March 2020 so i was not cover for cancellation of trip because all insurance policies have loop holes.
Allianz backed Westpac Visa Credit Card Travel Insurance - A Farce
Waited 3 months for their processing and finally, I get an answer today.
Claim assessed and not accepted - Reason given - due to Covid19.
I purchased the holiday package in 2018, almost 2 years ago.
All other 11 persons in our travel group have had their claims accepted by the other Insurance companies, while mine is the only one supposedly covered by Allianz backed Westpac Visa Credit Card and is not.
Have heard of dreadful stores of this insurance company before, but this is my first and will obviously be my last, including my 25 year relationship with Westpac.
Sad & deplorable state of affairs. Shame on you.
Like the other reviews - I will support a class action.
Promised Refunds Still waiting
I have also been offered refunds only to be told the same thing as some of the reviews. I have waited longer than the original 14 days stated. Yes I think we are being fobbed off. I will be going to Consumer Protection because I too have been fobbed off. They promised me a full refund and I have a witness that heard them say this over the phone..
Waiting for Refund
On 30th October, 2019 I purchased a comprehensive travel insurance policy for travel to UK and Spain from Allianz for $760.53 AUD. The trip was scheduled for 13th May to 24th June, 2020. When the Australian Government stopped international travel, I contacted Allianz on March 23rd 2020 and was offered a refund which would be credited to my bank account in approximately 14 days. As no refund was forthcoming I contacted Allianz again on April 29th 2020 and was advised that my request for refund was being processed and to wait another week or tw...o. On May 20th 2020 I was told that the "refund team" were working on it and to wait until the end of June to receive my refund. I have spoken to other people who had booked similar policies with different insurance companies and they have received their refunds. I am becoming increasingly concerned that I am being "fobbed off" and I am placing this review to see if others have had a similar experience.
They will deny and reject claims - their PDS covers every permutation in their favor
Many of us have been burnt by travel insurance companies with Covid-19. Allianz is one of those insurers that cannot be trusted. After 4 months of "assessing " my claim due to Covid-19 they finally sent me a letter denying my claim.
They will either point you to a list in their PDS of what is covered, and if a pandemic isn't listed there, then it won't be covered, no different to breaking your fourth vertebrate and twisting your arm:- Since this specific injury isn't listed there, they will argue that it isn't listed under "What is covered"
Questions & Answers
We have Allianz travel insurance through our credit card.
We had a holiday to Europe planned for April to June 2020. My husband was diagnosed with cancer in March and needed an operation in April. Are we covered?
Allianz PartnersAllianz Travel Insurance
Hi there, I'm so sorry to hear about your husband's diagnosis. Please call us on 13 1000 to discuss your specific policy and situation. Kind regards, Tegan
Booked our trip in early Jan 2020 to UK to depart in Sept 2020 using as always our ANZ Platinum Credit Card Insurance. At this early stage not sure if we will be covered for refunds of airline fees etc, still hoping to go.
Seems lots of confusion about refunds etc can you advise please.
Allianz PartnersAllianz Travel Insurance
Hi there, thanks for your query. I'd suggest calling us on 13 1000 to discuss your circumstances and one of our team members will be happy to help. Kind regards, Tegan
I have checked your website and can't find an answer to my question. I have also just phoned 131000 mas suggested to Jacqui (another person on this page) however I am unable to get through. My question is: I have taken out a policy beginning 16/5/20, ending 7/6/20. We had planned to travel to The Kimberley, WA. We have had to cancel the holiday due to WA borders being closed, in addition to some accommodation in Broome. Are we able to cancel our policy and what is the process?
Thank you for your assistance.
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