Allianz Travel Insurance

Too expensive, they raised the price again, don't know on what basis ( how come someone afford to pay 600 per month when you want to invite your parents in Australia)

Suitcase lost in Singapore for two weeks, claim for essential items purchased was very prompt. Compared to other Insurances companies out there, Allianz is by far the fairest, highly recommended.

After purchasing my travel insurance policy with no problems whatsoever I had a query about the policy . I rang the number that is indicated and was on hold for 45 minutes whereby the call was cut off and I was then prompted to complete a survey on if my problem had been solved by their specialist . I tried again for 3 days with the same outcome . By this time I wanted my policy cancelled as they were uncontactable . I even rang their emergency contact number , again same outcome . I finally rang Allianz life insurance team, finally I had con...

Never take this insurance until and unless you want to waste the money. Customer care will not get connected anytime, so you can't claim anything anytime. And they will charge more than whatever has been mentioned in the quotation. Also, it will be charged even after the termination of insurance.

tried to start a policy for 3 weeks but thier server has been playing up and wouldnt load to final payment page. Finally managed to get policies for my family plus a seperate one for my son as he works full time therefore doesnt qualify to be on my policy. When policy arrived, it needed an amendment. Three phone calls later was told my son had to contact them himself, only via phone, not email. and can also only cancel by phone. Phone is all through a call centre somewhere and the language barrier quite difficult. I guess we will need to make another 3 phone calls at least to get this sorted out. I can only imagine how difficult it might be should we need to claim. Allianz used to be the best, sad to see how its changed

Not one to usually write reviews. I purchase the duo plan for my partner and I to go overseas which was a seamless and easy process, felt it was fairly well priced as well for the duration and location of where we were going. I was recommended Allianz as well by a travel agency.

After I purchased travel insurance, I was diagnosed with an auto immune disease. Went to go and update my policy online and couldn't, so I called them and on the first call after an hour on hold, was told it wasn't possible which surprised me as I did not know of the ...

I claimed my travel insurance with Allianz through a credit card company. They were trying to make my life as difficult as they could, in the hope that I might not be even bother to continue to claim. That was just a very simple medical claim in overseas where I needed to go to emergency department. I submitted all invoices and a long list of documents required, but they needed to verify every fine details. It took almost 4 months of my persistence for them to finally surrender. Tried to contact Chloe from the social media team, but she couldn't help much.

The insurance is a gimmick. I have lodged a claim for over 15 months and its still under review they said. I purchased it when i travelled abroad and unfortunately got covid during the trip. They have not responded to my inquiries. Dont buy this insurance. They are just raping people off. look for something better. I guess I would have to find a legal representative. I bought this insurance before but never filed any claim, now that I'm supposed to benefit they wont process my claim. "THEY ARE NOR RESPONSIBLE, DON'T WASTE YOUR MONEY!!!!. I files since March of 2021, over a year ago!

The travel insurance arm or Allianz should be investigated by the authorities, simple as that.

They purposely delay each response and ask for information already submitted which of course comes with ANOTHER 10 day waiting time, this is their game to avoid paying out. Each time they ask, you guessed it, add on another 10 days.

The customer service throughout my entire claim has been worthy of a big fat ZERO star rating, they should be shut down.

I have tried to contact by phone 4 times now at varying times of day. Qantas has changed my flights and my policy needs a simple date change by 1 day. Twice I have up after about 25 minutes on hold but the other 2 times the line went dead from their end after 30 minutes! Twice hung up on after waiting 30 minutes, I can't believe it. I've spend near $1400 on a policy with this company and this is how i'm treated.

I made a complaint about this via their online feedback portal twice and the first one was ignored. They contacted me after the second complaint and made excuses.

I have now asked for a call back and a full refund for the entire policy, I'll purchase from rac instead, at least I know they'll answer the phone.

I have used this ANZ Platinum Card Travel Insurance for many years. Have made 1 hospital claim and they were very efficient. However yesterday I rang 130013527 the Alliance Travel Insurance number and was on hold for 1 hour with no success. Hope if I have to contact them in an Emergency while overseas I can get through immediately.

I sent 3 online queries over the past month or so about travel insurance but no replies. I tried to call today but the options never let you get through to the travel insurance area. I eventually got onto another department who said they transfer me direct to the travel insurance area which they did, I was on hold for about 30 minutes and then gave up. If this is how they handle a query I would hate to think how they handle claims.

Policy was easy to obtain online and at competitive price. Had to extend my stay overseas and therefore the policy period, but have been unable to achieve this simple task. Tried both within and outside of Oz working hours and at great mobile phone expense due to waiting times. Finally managed to get hold of someone via emergency number but this department was unable to assist with this request. Hate to be having a real emergency whilst overseas. Not good enough Allianz and I won’t be using your services anytime soon as a result

We booked a policy through Allianz but were offered a better policy, so within 15 days you can get a policy cancelled.
I spent 1 hour and 50 minutes on a call before them answering and immediately hanging up.
I called a second time 1 hour and 15 minutes vbefore them immediately hanging up.

For this I had to raise an issue through other channels to get them to actually talk to me on the phone. The way their phone service automates you through a portal they know is cancellation and they refuse to answer your call, trying to stay objective but it just smelled off. I think the whole process and their policy in general was just lacklustre.

I’ve tried calling twice and have been cut off after waiting 35 mins the first time and 44 mins the second time. The third time in one day, I’ve waited 1 hour and 40 minutes and can’t believe I actually got to speak to someone. They’ve told me someone will call me. I’m still waiting for a phone call. They’ve said an auto cancellation and I’m waiting for my refund and no one has said when I will receive my money back. It’s absolutely appalling! I also got cut off after more than 30 mins last week when I rang to enquire about a discount as I’ve g...