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Reviews

(1,558)
(751)
(147)
(52)
(319)
  • Type of Claim
    • Medical (26)
    • Travel Delays/Cancellations (21)
    • Lost/Stolen Property (14)
    • Other (8)
    • Car/Rental Hire Excess (2)
    • Personal Liability (1)
  • Claim Resolution Time1-2 weeks (19) · <1 week (15) · 2-4 weeks (12) · 3+ months (10) · 1-2 months (8)
  • Claim ApprovedYes (43) · No (19)
  • Transparency
    4.3 (419)
  • Customer Service
    4.3 (463)
  • Value for Money
    4.3 (518)

Reviewer Photos & Videos

  • More

Rosco D

Rosco DSouth East Queensland, QLD

Great service

published

Excellent telephone advisor, really informative, policy was good value and so easy to set up.
No claim required, my first time using Allianz and will use again.
Felt comfortable knowing my policy covered what I wanted it to cover.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationEast Asia (e.g. China, Japan, South Korea) and Europe
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Clinton R

Clinton R

  • 2 reviews

Great company to work with

published

We did not need to claim this trip but had incredibly good service when I had 3 claims out of 4 last trip. Good value offer - better value for money thank other companies.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Teenager
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Sasha M.

Sasha M.Metropolitan Adelaide, SA

Very happy with their comprehensive travel insurance and they paid on a claim when I needed and were easy to deal with.

published

I've used Allianz comprehensive travel insurance 3-4 times. Unlike some other insurers I looked at they provided more cover on items such as camera/phone/laptops, where other companies capped a combined total for these things at $750. I've found Allianz's premiums to be very reasonable. The one time I had to make a claim they provided me with excellent cover and paid in full. I would recommend them. From memory it took a couple of weeks to go through the claims process because I needed to provide medical letters but I didn't mind the wait, it wasn't an excessive amount of time. I use them each time now.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers

Anniversary

published

The policy was very good value covering all aspects of our recent trip from Thailand to Australia giving us peace of mind and confidence that we were covered for any unforseen situations.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Wonderful to hear, thanks Ian!


KEZ

KEZPerth, WA

  • 3 reviews

Great price for full coverage

published

Good value For full coverage and peace of mind when travelling. I’ve used Allianz a couple of times I have never lodged a claim and will choose Allianz if I get to travel again

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Kez!


Patrick K Chapman

Patrick K ChapmanThe Mallee, VIC

Total rip off

published

Refer to recorded phone claim made today. Tried to make a claim for loss of Income, Personal defamation, damage to reputation. Was told it was not safe for me to assist a handicapped person off a cruise ship into Auckland. I may no longer be asked to assist this client on future holidays.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Laura

LauraGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Nice to know you’re covered

published

I think it was good value compared to other quotes. Thankfully I have never needed to claim. I have used Allianz at least half a dozen times over the last few years.

Value for Money
Transparency
Insurance Cover For:Adult and Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for taking the time to post a review Laura!


Good VChoice

published

It was ok to cover all the basic needs in case something goes wrong. It is great to know that you are covered. Must have one when travelling overseas, for peace of mind and sense of security as you dont know what can happen in a foreign land.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Francis!

We didn’t need it however it was good piece of mind

published

we didn’t use this insurance however it’s always important to get as you never know what will happen! Thanks to allianz for providing a reasonably priced insurance that met our travel needs.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Happy to help Bella!

m.ceranna

m.cerannaKimberley, WA

Amazing service!

published

Very good value! Dentist expenses were all covered! 2 weeks later, I got my money back! It was easy to claim online! It was my first time with Allianz and not the last!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Claim ApprovedYes
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thank you for the kind words! So good to hear.


Good cover for a good price.

published

I have used Allianz domestic cover insurance several times over the last five years as it covers car-hire insurance and that means I make a huge savings by not having to pay the exorbitant rate that the car hire company charges for top up insurance.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Jon, great to hear you are taking advantage of our popular rental vehicle excess cover! Kind regards, Tegan


Zeta A.

Zeta A.Sydney, NSW

A necessary travel requirement

published

I believe the policy I took was of great value to me and will be in the future travels to come. This policy was easy to set up and select. I did not lodge a claim on this trip but on a previous trip several years ago the policy I had then was life saving. A BIG thank you to the staff then for their help and support and because of that situation all my future travel policies will be through Allianz.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAfrica
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for sharing your story Zeta and we look forward to insuring you on your future travels!


Victor_vdH

Victor_vdHLane Cove, NSW

  • 8 reviews

Watch out for the excess on this policy

published

I went for Allianz after much research, including reading through productreview.com.au. I had medical and dental expenses totalling A$193 for a nearly four month trip and was going to make a claim when I got home. But when I started to make the claim I saw the excess was A$200. I don't think that was made clear to me at all when I took out the policy.

Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea) and Europe
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the feedback Victor, we appreciate it.


Cameron

CameronSydney, NSW

  • 2 reviews

Make it easier

published

As I have never made a claim I don’t know if it is good value . But best to be safe then sorry.
I have used Allianz travel insurance many times as I have read the PDS .
They should include on certificate of insurance what you are not covered for then who ever buys know what in it.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Teenager
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
EL S.

EL S.Sydney, NSW

Great value

published

Simple and easy process and friendly staff. Product was very convenient and suitable for my travel needs. Self sufficient and easy to follow steps made it easy to compel eye the process

Value for Money
Transparency
Customer Service
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Wonderful to hear, thanks for the review!

Chris

ChrisMetropolitan Adelaide, SA

Important to have

published

Covered everything we needed to be assured of coverage while away - didnt need to use it but if we had done glad to know it was there. Easy to setup and arrange - have used company multiple times now.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's great to hear Chris!


TrevW

TrevWHobart

  • 5 reviews

Ridiculous interpretation of pre-existing condition.

published

Just finished a conversation with Allianz in which they advised that, in the case of one of the travelers in our group contracting the flu and having to cancel the trip, we would not be covered as it would be classified as a pre-existing condition??!! This seems patently absurd to me and, after relying on Allianz for many years (and never having to make a claim) we will be seeking cover from elsewhere from now on. I would be very interested to hear how they justify such a ridiculous interpretation of a "pre-existing condition".

Value for Money
Transparency
Insurance Cover For:Senior
DestinationNorth America (inc. Hawaii)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi, I'm sorry to hear you were disappointed on this occasion. I will send you a private message for further details to see if I can assist. Kind regards, Tegan


Brian Morgan

Brian MorganSydney, NSW

our age

published

despite our age we are in exceptional good health ,does the computer recognise this? We only require a single trip per year. We have never made a claim. We only want insurance for major health events

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

MIriam C.

MIriam C.Sydney, NSW

Good cover

published

Good for my dad as he is ninety six Easy to obtain the insurance No claim made
This is the first time we have used your company most like use again in the future

Value for Money
Transparency
Insurance Cover For:Senior
DestinationNew Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Happy to help Miriam! Thanks for the review.


Kerri

KerriSydney, NSW

would not leave home without it

published

I take a policy at least once a year. It is exceptional value. The staff are knowledgeable and give great feedback on options available. I also recommend others to take it.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth America
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the recommendation Kerri!


Page 1 of 142

Questions & Answers

Carol-Ann

Carol-Annasked

My daughter’s partner was admitted to hospital in Sapporo, Japan on Wednesday of this week with a fractured skull and brain fluid leaking from his ears. We have been in contact with Allianz on multiple occasions but no one at Allianz can provide any information regarding his condition. He has fully comprehensive travel insurance. We have been advised that Allianz has an agent in Japan who is trying, without success, to get information. We were told by the Allianz staff that hospitals can be obstructive. The hospital staff do not speak English and my daughter’s partner does not speak Japanese. Notwithstanding that fact, we have managed to contact the hospital independently through a Japanese friend and been provided with a comprehensive update. The hospital staff were super helpful. We have discovered that he is in a serious condition and cannot be moved. At what stage does Allianz provide the level of cover and support required in a situation like this? Two full days have now passed. The way in which this matter is being handled by Allianz is deeply concerning. Please can we have an urgent response and an update. The case number is 19332265.

4 answers
Brian Morgan
Brian Morgan

who is the patients next of kin .this person should get information from Allianz and the hospital

jetsetter
jetsetter

OBSTRUCTIVE is not a word allianz should be using about hospitals but it most definitely applies to allianz claims department

Carol-Ann
Carol-Ann

My daughter is the patient's next of kin. She is now in Japan with her partner and the hospital staff are being quite wonderful. The standard of care he is receiving and the kindness the hospital staff are showing towards my daughter is exceptional. My daughter is the person obtaining the Cat scans, medical reports etc directly from the Japanese medical team and forwarding the documents, scans etc to Allianz. Allianz say they were unable to get hold of these documents via their Japan based agent.


Peter W

Peter Wasked

Do I need extra medical insurance for a trip to Africa (Kenya, Tanzania) after an arterial bypass (10 May 2010)

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Peter, thanks for your question. I'd suggest giving our customer service team a call on 13 1000 to discuss your requirements and medical history so they can answer any questions you have. Kind regards, Tegan


Peter W

Peter Wasked

I have Allianz travel insurance through my credit card for an Africa (Tanzania, Kenya)trip in August 2020. Do I need additional medical cover because of an arterial bypass I had 10 May 2010 but currently in excellent health.

3 answers
Ken
Ken

sorry no idea - that is a question for the compnay

jetsetter
jetsetter

I would never rely on credit card travel insurance especially as you have a pre-existing medical

Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Peter, give our team a call on 13 1000 to discuss this and any other questions you may have.


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