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Reviews

Review distribution

5 star
1,515
4 star
738
3 star
143
2 star
51
1 star
312

Mara.p

Mara.pHobart, TAS

  • 4 reviews

Worst example of travel insurance-avoid!!

published
Value for Money
Transparency
Customer Service
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim ApprovedNo
See all answers

No Claim situation

published

Previously used Allianz. Set up was easy. Found pre existing medical conditions not so easy to understand.
Appreciated promotion applied at the time of taking out policy. We have used Allianz twice and also several times when part of the Master Card/CBA Complementary scheme.

Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the feedback Alfred! Regards, Tegan

Jess

JessWestern Australia

  • 2 reviews

Awesome stuff

published

I have been using Allianz Travel Insurance for a number of years now as I have found that it has very competitive rates and covers the most activities without having to add them in to be covered.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the positive feedback Jess! Regards, Tegan

best thing to do. no worries while out of the country

published

too many to remember. Would never travel without this insurance so I can have peace of mind no matter what may occur whether it be accident or sickness or l of luggage or anything elseoss

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAfrica, Middle East and New Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Julia! Regards, Tegan


Sue H

Sue HSouth East Queensland, QLD

Very happy with service

published

Policy great did it on phone. Staff helpful and polite. They were in contact before we left with useful hints about travelling oversee. we did not need to use it but was reassured to have it. Will use for next trip.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Sue! Kind regards, Tegan


Renate H

Renate HSydney Surrounds, NSW

  • 2 reviews

We always choose Allianz Travel Insurance when we travel overseas.

published

Policy was good value. Easy to set up. We did lodge a claim a few years ago and were pleasantly surprised by how quickly we were reimbursed. We've used the insurance company for the past 3 overseas trips.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for sharing your feedback on your claim experience Renate! Kind regards, Tegan


Bianca

BiancaSydney, NSW

  • 2 reviews

Was perfect, including everything I was after.

published

I felt safe on my first over seas trip. It was good value for money and including all the things I was looking to cover. Would use Allianz Insurance again!

Value for Money
Transparency
Customer Service
Insurance Cover For:Teenager
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's great to hear, thanks Bianca! Kind regards, Tegan

The reviewer stated that an incentive was offered for this review


Bula!

published

Great value and very easy to purchase online for my short trip to Fiji. I agree with Josh...are thirty words really needed to review travel insurance? Maybe Allianz could review their review requirements? Vinaka!

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Lisa, thanks for the review and I hope you had a great time in Fiji! Unfortunately the word count is Product Review's requirement and not ours but I will pass your comments onto them - thanks for the feedback! Kind regards, Tegan

Value for money with discount offered

published

Value for money with discount that was offered.....
Why are you making ppl write thirty words to complete this survey.
I'm starting to think I should just stop and delete the email.

Insurance Cover For:Teenager
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Yorman

YormanGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Perfect, and good price

published

Good prices, I didnt had a percance in my travel, but they was on contacts whit me by email all time about the start and end of my ensure time and about the recommendations for a save travel

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Yorman! Regards, Tegan


Excellent Assistance During a Scary Time!

published

Had a serious accident cycling in France while on holiday with my wife and young son.
Allianz were excellent, helped my wife deal with a very scary & stressful situation whilst we were vulnerable overseas. They gave us the confidence to cope with challenging financial pressures associated with my treatment and flew us back to Sydney when we were able to travel. I will use Allianz travel insurance now every time I travel.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim ApprovedYes
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Geoff, thanks so much for sharing your story - that sounds like a very scary situation but I'm so glad we were able to assist. Kind regards, Tegan


Ralph

RalphGreater Melbourne (Inner), VIC

Short trip

published

This was the First time used Allianz travel insurance.The policy was adequate for the length of our trip. Would like to take out an annual policy in future but find it does not cover for members not travelling with us who get sick and are over the age of eighty years thus leaving us unable to claim if we have to return back home.

Transparency
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Ralph, thanks for the review and for sharing your feedback. Regards, Tegan


Sabrina Islam

Sabrina IslamSydney, NSW

Comprehensive option covers a lot of stuff for good value.

published

I took the comprehensive option. I was sure I wouldn't need it for my holiday but you never know right? Better to have it and not need it, than to need it and not have it. The policy covered a lot of things so it's good value. I have never travelled on my own and planned everything before without my dad helping me so this was easy to set up.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Sabrina! Kind regards, Tegan


Peter

PeterMurray Mallee, SA

  • 2 reviews

In the past i have used my insurance

published

I didnt use my teavel on many times but once i did and allianz connected with the hospital and fixed my son in 2 days pre before hospital knowing i had kids on medical insurance my son was deteriating everyday. Stupid now ex wife thought a local witch doctor in the Philippines would fix him. After my son was getting sick she rang me and i asked her to get hospitals name and number, i xalled allianz and wife rang me saying jesse has been moved to a private room with 2 doctors and 2 days later he was out playing again. Thank you staff for high level attention and insurance. I have always used allianz since that time

Value for Money
Transparency
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Peter, thanks for sharing your story. I'm so glad we were able to help your son and that he made a swift recovery! Kind regards, Tegan

KerryP

KerryPSydney, NSW

  • 3 reviews

Take the worry out of travelling!

published

Traveling to the US is exciting, but if anything were to happen the thoughts of potential medical costs was terrifying. I shopped around on line, and Allianz was very competitive, and having used them before, felt
very safe in choosing them again. Didn't make a claim, but the peace of mind was worth it!

Value for Money
Transparency
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Kerry, I hope you enjoyed your US trip! Kind regards, Tegan

Margot Cuthbert

Margot CuthbertSydney, NSW

Good insurance for what I wanted. Good price too.

published

Was easy over the phone to set it up. Very informative lady helped me to finalise this insurance.
I had a claim some years ago and this took about 2-3 months to finalise.

I have used this company at least 3 times.

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationEurope and Middle East
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Margot! Regards, Tegan


scotty

scottyHunter Region, NSW

No claims made, but you have to take out Travel Insurance

published

Was easy to set up,not complicated,have had other insurances with Alliance previously, this was through ANZ Bank. Whilst no claim has been made you cannot go O/S without it, and I am confident Allianz would have assisted as required.

Transparency
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Scotty! Regards, Tegan


Easy and informative experience

published

Good value,easy to set up

No claims have been lodged for this trip.
Previously we have lodged travel insurance claims .All resolved to our satisfaction and within reasonable time.
Twice through Bankwest Free Travel Insurance.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the great feedback on your claims experiences George! Kind regards, Tegan


Thank you again.

published

I have always used Allianz for my travel insurance. To the best of my recollection, I have only had to submit one claim many years ago and that was speedily and effectively handled.
I usually purchase my travel policy via the Teachers Health Society which has recently changed its travel insurance company. The quote offered to me via the Teachers Health Society was over double the premium required by Allianz for similar benefits so I am happy to remain with Allianz.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks so much for the wonderful feedback David! Kind regards, Tegan


Sharon

SharonDarling Downs, QLD

You need travel insurance on every holiday

published

The policy was great for what we wanted. Was very reasonably priced for 2 people and 3 weeks in Bali. We did not make a claim. Recommend Allianz travel insurance.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the recommendation Sharon! Regards, Tegan


Page 1 of 138

Questions & Answers

Bob  Karakas

Bob Karakasasked

I am a HSBC customer so do you have any discount for us and do you do match prices with other company (Medibank)
Thanks
Bob

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Bob, thanks for your query! I'd suggest giving us a call on 13 1000 and we can give you a quote and answer any questions you have. Kind regards, Tegan


burke1961

burke1961asked

Do you provide wholesaler insolvency coverage for Trip a Deal and Inspiring Vacations?

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi there, thanks for the question - our call centre will be able to assist with answering your query. You can reach them on 131000 and they will be able to advise. Regards, Allianz Travel Insurance


Bernadina A.

Bernadina A.asked

how do I make a claim ?

2 answers
Medi Begic
Medi Begic

You can lodge your claim online.
Go to the Allianz Travel Claims website.
Log in using your travel insurance policy number, name and date of birth.
Hope this helps.

Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Bernadina, Medi's right - you can do it online if you wish! Here's the link: https://www.allianz.com.au/travel-insurance/make-a-claim/
Kind regards, Tegan


Get an answer from our members and Allianz Travel Insurance representatives

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