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Reviews

Review distribution

5 star
1,468
4 star
720
3 star
138
2 star
49
1 star
308

Didnt use it but seemed like a good policy

published

Easy to set up and a good policy. The website and claims process seems simple however I did not have to use it. I would happily use Allianz travel insurance again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Jade! Regards, Tegan


kangaroo1111

kangaroo1111Greater Melbourne (Outer), VIC

  • 3 reviews

feel save

published

no claim , always travel with Allianz policy , which is value for money , Previously made a claim which has been settled with no problem, properly assessed in short time with no problem

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for sharing your claim experience! We appreciate it. Kind regards, Tegan

Katheri

KatheriMetropolitan Adelaide, SA

Piece of mind

published

Have used this insurance company a few times when traveling. Have had to claim once and they were easy to deal with. Competitive pricing. I use this company for my house and car insurance as well. Easy to get online.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time<1 week
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks so much for sharing! Regards, Tegan

Travel Insursnce package of choice

published

Policy was suitable for the travel activities I had planned. I have used this same policy a number of times in the past.
Fortunately I have not had to make a claim.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's great to hear - thanks Graeme. Kind regards, Tegan


Tira

TiraGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great coverage!

published

Good policy, covered me in all necessary areas! Super easy to apply and pay online as well. First time using Allianz Travel Insurance and I am pleased with the pricing and offered products.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the nice feedback Tira! Regards, Tegan


Melissa Rogers

Melissa RogersSydney, NSW

I always use Allianz

published

I travel overseas with my husband and two children always once but sometimes twice a year. I always have travel insurance, however, Allianz is definitely my insurer of choice. This is based on the actual cover and my past experience. My 7 year old cut his hand and needed stitches whilst in Hong Kong. This was my only ever claim, but the experience was great, my claim was approved and paid up almost immediately. Every part of my claim experience was seamless as well as helpful friendly people on the phone

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult, Child and Teenager
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Melissa, hearing stories like this where we've been able to assist people in need really makes my day. Thanks for sharing! Kind regards, Tegan


Highly recommended

published

On our recent trip to Croatia my husband scratched our rental car.The rental company off course charged us for it.On our return we filled out the online claim form and were told our claim will be dealt with within the next few days.True to their word we were informed that our claim was accepted and the money was in our account not long after.We will definitely be taking out Allianz travel insurance on our next trip.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim ApprovedYes
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Viv

VivPerth, WA

Comprehensive

published

I've always used Allianz (AGATRAVELINSURANCE BRISBANE QL) for my travel insurance. I find the travel insurance policy comprehensive and indeed, very good value for money.
Fortunately, to date, I have not had the need to lodge a claim, but based on my experience with my home insurance with the same company, I anticipate that should I ever need to make a claim, it will be treated fairly.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the nice feedback Viv! Regards, Tegan

Peter

PeterCentral West, NSW

Enjoy the moment

published

Yes the policy was very good value with no pressure to sign on the dotted line.
This is the first time we have used Allianz Insurance.
We did not have to make any claims.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the positive feedback Peter! Regards, Tegan

Jenn

JennPerth, WA

  • 2 reviews

Allianz allowed me to travel worry free!

published

The policy I purchased was excellent value for me. It was easy to apply and immediate response. This is my second time with Allianz. I will use this company again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Jenn! Regards, Tegan


A good company to deal with.

published

The policy was easy to set up doing it over the phone and then with email contact. As we did not have to make a claim we cannot comment on this. The price was favourable and we have found Allianz good for other insurance.

Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review and feedback! Regards, Tegan


Narelle

Narelle

  • 2 reviews

Meet our needs

published

Easy to setup online, good value, covered what we needed and included rental car excess reduction which was the reason we chose Allianz travel insurance. We would recommend to our friends.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

That's fantastic to hear, thanks for the review Narelle. Kind regards, Tegan


Mike

MikeHunter Region, NSW

Great to deal with

published

Policy easy to set up and clearly explained. Policy was good value. Did not need to make a claim but I intend to use Allianz for all future travel insurance requirements.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks Mike, that's wonderful to hear! Kind regards, Tegan


Junee S.

Junee S.Sydney, NSW

After all, it's about protecting their business not about the clients

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
Luke

LukePerth, WA

Ripped off

published

Terrible value. I came home 50 days early than planned and asked for a refund on extra days that I wouldn’t be using and they said it can’t be done.

Value for Money
Transparency
Customer Service
DestinationNorth America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Luke, I'm sorry to hear that you were disappointed but thank you for sharing your feedback. Kind regards, Tegan

Lita

LitaSouth East Queensland, QLD

Peace of mind whilst travelling that I would be covered

published

I felt the policy was of good value.
I have not had to make a claim
I intend to use Allianz again for travel insurance and would recommend to friends of mine.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Lita! Regards, Tegan


It is essential to be insured for travel

published

It was easy to set up after considering what was included. Fortunately I did not need to use it while on my holiday. I have used Allianz twice fro travelling overseas

Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Lyn! Regards, Tegan


Great

published

Yes the policy was good value, and it was very easy to set up.
No I have not lodged a claim with Allianz Travel Insurance..
This was the first time that I used l Allianz Travel Insurance while travelling.

Value for Money
Transparency
Customer Service
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review Joanne! Regards, Tegan


Peace of mind

published

The policy was easy to arrange. The price was extremely competitive. Luckily we didn’t need to use it ! It’s peace of mind when you’re in a foreign land. Thanks Allianz.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult, Child and Teenager
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thanks for the review! Kind regards, Tegan


Brian O'Brien

Brian O'BrienSydney, NSW

Pre existing Medical Condition

published

The policy was too expensive. Given that my condition has been stable for many years, I think the company could have obtained an opinion from my Cardiologist. (I have no idea what he would have said, but as mentioned, my condition has been stable for many years. Further, the purpose of my trip was to hike in Spain over a distance of 110 Kilometres.

Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
See all answers
1 comment
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Thank you for the feedback Brian, we appreciate it. Kind regards, Tegan


Page 1 of 135

Questions & Answers

Bernadina A.

Bernadina A.asked

how do I make a claim ?

2 answers
Medi Begic
Medi Begic

You can lodge your claim online.
Go to the Allianz Travel Claims website.
Log in using your travel insurance policy number, name and date of birth.
Hope this helps.

Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Bernadina, Medi's right - you can do it online if you wish! Here's the link: https://www.allianz.com.au/travel-insurance/make-a-claim/
Kind regards, Tegan


Lorraine R Mason

Lorraine R Masonasked

Could you please ring me in Canberra regarding travel insurance. Do you have an office in Canberra? My Telephone is 02 62488327. Would appreciate your call very soon - thank you.
Lorraine Mason

1 answer
Allianz Travel Insurance
Allianz PartnersAllianz Travel Insurance

Hi Lorraine, thanks for your query. Our headquarters are in Brisbane. I've asked our travel sales team to give you a call ASAP but I can't guarantee when they will be able to call, so if it is urgent I would suggest calling us on 13 1000 to speak to someone now. Hope this helps! Kind regards, Tegan


carl

carlasked

After putting in a claim for a medical problem on a cruise how long does it take to get it processed
many thanks
Carl

2 answers
Jodes
Jodes

It shouldnt take very long for a response or call from Allianz. When my partner broke his wrist in Bali we were called within 6hrs of submitting our claim and took about just under 12 hrs for them to approve it and my partner was in hospital correcting his wrist and being bandage up so i hope you have the same response time :)

jetsetter
jetsetter

It will take as long as allianz wants it to take. They are well known for dragging things out and hoping you will give up and go away. Never again will we go with allianz for any sort of insurance


Get an answer from our members and Allianz Travel Insurance representatives

Details

Allianz Travel Insurance - Domestic Plan

Allianz Travel Insurance - Domestic Plan

17 reviews
Allianz Travel Insurance - Multi-Trip Plan

Allianz Travel Insurance - Multi-Trip Plan

4 reviews
Allianz Travel Insurance - Comprehensive Plan

Allianz Travel Insurance - Comprehensive Plan

280 reviews
Allianz Travel Insurance - Basic Plan

Allianz Travel Insurance - Basic Plan

29 reviews
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 13 100013 100013 100013 1000
Email Address allianztravel@allianz-assistance.com.auallianztravel@allianz-assistance.com.auallianztravel@allianz-assistance.com.auallianztravel@allianz-assistance.com.au
24-Hour Phone Contact YesYesYesYes
Online Live Chat NoNoNoNo
Other Insurance Types Offered Car, Home and Contents and LifeCar, Home and Contents and LifeCar, Home and Contents and LifeCar, Home and Contents and Life
UnderwriterAllianzAllianzAllianzAllianz
Maximum Age Covered 101 years old74 years old101 years old74 years old
Medical Coverage
Overseas Emergency Assistance Not IncludedUnlimitedUnlimitedUnlimited
Accidental Death$25,000$25,000$25,000Not Included
Emergency DentalNot Included$1,000$1,000$1,000
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks
Resumption of Journey $3,000 (included in Additonal Expenses)$3,000 (included in Additonal Expenses)$3,000 (included in Additonal Expenses)Not Included
Hospital Cash AllowanceNot Included$5,000 ($50 per day)$5,000 ($50 per day)Not Included
Overseas Emergency Medical & Hospital ExpensesNot IncludedUnlimitedUnlimitedUnlimited
Loss of IncomeNot Included$10,400 (up to $400 per week)$10,400 (up to $400 per week)Not Included
Permanent DisabilityNot Included$25,000$25,000Not Included
Luggage & Personal Effects
Theft of Cash $250$250$250Not Included
Delayed Luggage $500 after 12 hours$500 after 12 hours$500 after 12 hoursNot Included
Credit Card FraudNot Included$5,000 (combined with Travel Documents cover)$5,000 (combined with Travel Documents cover)Not Included
Travel Documents / Passport Not Included$5,000 (combined with Credit Card cover)$5,000 (combined with Credit Card cover)Not Included
Maximum Single Item Limit $3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)Not Included
Luggage & Personal Effects $10,000$10,000$10,000Not Included
Ancillary
Personal Liability $5,000,000$5,000,000$5,000,000$2,500,000
Rental Vehicle Excess $6,000$6,000$6,000Not Included
Motorbike / Moped Coverage Included up to 250cc, optional extra for greater engine sizes in Adventure PackIncluded up to 250cc, optional extra for greater engine sizes in Adventure PackIncluded up to 250cc, optional extra for greater engine sizes in Adventure PackIncluded up to 250cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraNot Included
Adventure Optional ExtraOptional ExtraOptional ExtraNot Included
Snow / SkiOptional ExtraOptional ExtraOptional ExtraNot Included

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