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Allianz Travel Insurance
Comprehensive Plan, Basic Plan, Domestic Plan, Multi-Trip Plan (See All)Reviewer Photos & Videos
- 2 reviews
Too expensive, they raised the price again, don't know on what basis ( how come someone afford to pay 600 per month when you want to invite your parents in Australia)
- 5 reviews
- 4 likes
Suitcase lost in Singapore for two weeks, claim for essential items purchased was very prompt. Compared to other Insurances companies out there, Allianz is by far the fairest, highly recommended.
Hi Budgie
Thank you for your kind message.
It is always great to hear when customers are happy with our Travel Teams service....
- 2 reviews
After purchasing my travel insurance policy with no problems whatsoever I had a query about the policy . I rang the number that is indicated and was on hold for 45 minutes whereby the call was cut off and I was then prompted to complete a survey on if my problem had been solved by their specialist . I tried again for 3 days with the same outcome . By this time I wanted my policy cancelled as they were uncontactable . I even rang their emergency contact number , again same outcome . I finally rang Allianz life insurance team, finally I had con...
Read moretact . This lady put me through to the travel insurance team internally but of course I was on hold yet again for around 30 minutes and again cut off with survey request !! I rang the life insurance people again and spoke to a lovely man who ensured I wouldn’t be cut off . All he could do for me was to file a complaint . I also sent emails to which I got no reply . This policy gives you a 14 day cooling off period . I’m now a week in and have had no response . I would hate to be stuck over seas and need to contact this company when no body answers the phone or email . I’ve demanded a full refund and of course they havn’t replied . I would not recommend this service. I havnt used the policy as I hadn’t left the country yetHi Judi
Thank you for reaching out and I am sorry to hear about your recent experience - hopefully I can help.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with y...
Never take this insurance until and unless you want to waste the money. Customer care will not get connected anytime, so you can't claim anything anytime. And they will charge more than whatever has been mentioned in the quotation. Also, it will be charged even after the termination of insurance.
Hi Aditya. Thank you for reaching out and I am sorry to hear of your recent experience. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy no. and best...
Read more contact details (email and phone) so I elevate this matter to our OVHC Team who will contact you directly. Kind regards, ChloeFind out how Allianz Travel Insurance compares to other Travel Insurance
Know better, choose better.
- 3 reviews
- 1 like
tried to start a policy for 3 weeks but thier server has been playing up and wouldnt load to final payment page. Finally managed to get policies for my family plus a seperate one for my son as he works full time therefore doesnt qualify to be on my policy. When policy arrived, it needed an amendment. Three phone calls later was told my son had to contact them himself, only via phone, not email. and can also only cancel by phone. Phone is all through a call centre somewhere and the language barrier quite difficult. I guess we will need to make another 3 phone calls at least to get this sorted out. I can only imagine how difficult it might be should we need to claim. Allianz used to be the best, sad to see how its changed
Hi Pam. Thank you for reaching out and I am sorry to hear about your recent experience - hopefully I can help. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with y...
Read moreour best contact details (email and phone) so I elevate this matter to our Travel Insurance Team who will contact you directly. Kind regards, Chloe- 2 reviews
Not one to usually write reviews. I purchase the duo plan for my partner and I to go overseas which was a seamless and easy process, felt it was fairly well priced as well for the duration and location of where we were going. I was recommended Allianz as well by a travel agency.
After I purchased travel insurance, I was diagnosed with an auto immune disease. Went to go and update my policy online and couldn't, so I called them and on the first call after an hour on hold, was told it wasn't possible which surprised me as I did not know of the ...
Read morediagnosis before I purchased the policy and was being honest upfront before leaving for travel two weeks out from my departure date. Thought it was strange, tried again a few days later with another customer care representative. After being on hold again for ages, I finally got through. The guy I spoke to did not really know what he was doing/was new and I was put on hold about 6-7 times so he could get answers from his supervisor, instead of just handing me over. First I was told I would have to add it to my policy which would cost more, which was understandable and I was fine with. Then I was told that actually wasn't possible, and I would have to cancel my policy, and re-sign up with them and would only get a partial refund on the old policy. Not a great experience, because they should just be able to add it but was willing to do it. Before I hung up, he then said that the condition should actually be included and that he would check (put on hold again). He came back and said he couldn't find confirmation that it was included in his documents and that he was really sorry and would call me back before 3pm. 3pm passed, no call back and no confirmation. So this morning I am back on hold again so far for 30 minutes wanting an answer. Understand things happen but the company should know what's included and what's not in their policy. It has not been a good experience and does not give me confidence in choosing Allianz for my travel insurance with a new diagnosis. Please train your staff so they're much more aware of what's included in your policies, especially when it comes to people's health. If you don't know the answer, then the customer does not feel confident in your ability at all.Hi Josephine. Thank you for reaching out and I am sorry to hear of your recent experience. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your best contact det...
Read moreails (email and phone) so I elevate this matter to our Travel Insurance Team who will contact you directly. Kind regards, ChloeI claimed my travel insurance with Allianz through a credit card company. They were trying to make my life as difficult as they could, in the hope that I might not be even bother to continue to claim. That was just a very simple medical claim in overseas where I needed to go to emergency department. I submitted all invoices and a long list of documents required, but they needed to verify every fine details. It took almost 4 months of my persistence for them to finally surrender. Tried to contact Chloe from the social media team, but she couldn't help much.
Hi Haing
Thank you for your recent enquiry. I'm sorry to hear of your frustrations.
Your enquiry has been elevated again to Travel Insurance Team for response....
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The insurance is a gimmick. I have lodged a claim for over 15 months and its still under review they said. I purchased it when i travelled abroad and unfortunately got covid during the trip. They have not responded to my inquiries. Dont buy this insurance. They are just raping people off. look for something better. I guess I would have to find a legal representative. I bought this insurance before but never filed any claim, now that I'm supposed to benefit they wont process my claim. "THEY ARE NOR RESPONSIBLE, DON'T WASTE YOUR MONEY!!!!. I files since March of 2021, over a year ago!
- 10 reviews
- 7 likes
The travel insurance arm or Allianz should be investigated by the authorities, simple as that.
They purposely delay each response and ask for information already submitted which of course comes with ANOTHER 10 day waiting time, this is their game to avoid paying out. Each time they ask, you guessed it, add on another 10 days.
The customer service throughout my entire claim has been worthy of a big fat ZERO star rating, they should be shut down.
Hi Honest Honcho. Thank you for reaching out and I so am sorry to hear about your recent experience. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy...
Read more no and contact details (email and phone) so I can elevate your enquiry to the Travel Insurance Team. Kind regards, ChloeFind out how Allianz Travel Insurance compares to other Travel Insurance
Know better, choose better.
- 4 reviews
- 6 likes
Easy to take your money but not easy to contact them to make changes. Hate to make a claim.
I have tried to contact by phone 4 times now at varying times of day. Qantas has changed my flights and my policy needs a simple date change by 1 day. Twice I have up after about 25 minutes on hold but the other 2 times the line went dead from their end after 30 minutes! Twice hung up on after waiting 30 minutes, I can't believe it. I've spend near $1400 on a policy with this company and this is how i'm treated.
I made a complaint about this via their online feedback portal twice and the first one was ignored. They contacted me after the second complaint and made excuses.
I have now asked for a call back and a full refund for the entire policy, I'll purchase from rac instead, at least I know they'll answer the phone.
Hi Brayden Thank you for reaching out and we sincerely apologise for your recent experience. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number ...
Read moreand best contact details (email and phone) so I can elevate your complaint to our Travel Insurance Team. Kind regards, ChloeAmazing. They may sound all interested in resolving as per the above response but now 20 hours after I emailed back and nothing.. no contact, no missed calls. It's all lip service.
Hi Brayden
Thank you for reaching out and we apologise for your recent experience.
We have again elevated your enquiry to our Travel Insurance Team....
I have used this ANZ Platinum Card Travel Insurance for many years. Have made 1 hospital claim and they were very efficient. However yesterday I rang 130013527 the Alliance Travel Insurance number and was on hold for 1 hour with no success. Hope if I have to contact them in an Emergency while overseas I can get through immediately.
Hi Josephine
Thank you for reaching out and we apologise for your recent experience.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and best...
- 16 reviews
- 13 likes
I sent 3 online queries over the past month or so about travel insurance but no replies. I tried to call today but the options never let you get through to the travel insurance area. I eventually got onto another department who said they transfer me direct to the travel insurance area which they did, I was on hold for about 30 minutes and then gave up. If this is how they handle a query I would hate to think how they handle claims.
Hi Robert
Thank you for reaching out and we apologise for your recent experience.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your best contact details (em...
I emailed that address and yes they replied but they thought I was making a query about travel insurance associated with a credit card. I replied and said it was a query in relation to taking out a new policy and have not heard back
Hi Robert
Thank you for reaching out again and we apologise that the team has not gotten back to you.
We have again elevated your query to our Travel Team for response....
Find out how Allianz Travel Insurance compares to other Travel Insurance
Know better, choose better.
Policy was easy to obtain online and at competitive price. Had to extend my stay overseas and therefore the policy period, but have been unable to achieve this simple task. Tried both within and outside of Oz working hours and at great mobile phone expense due to waiting times. Finally managed to get hold of someone via emergency number but this department was unable to assist with this request. Hate to be having a real emergency whilst overseas. Not good enough Allianz and I won’t be using your services anytime soon as a result
Hi Fred
Thank you for reaching out and we apologies for your recent experience.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and best cont...
- 7 reviews
- 7 likes
We booked a policy through Allianz but were offered a better policy, so within 15 days you can get a policy cancelled.
I spent 1 hour and 50 minutes on a call before them answering and immediately hanging up.
I called a second time 1 hour and 15 minutes vbefore them immediately hanging up.
For this I had to raise an issue through other channels to get them to actually talk to me on the phone. The way their phone service automates you through a portal they know is cancellation and they refuse to answer your call, trying to stay objective but it just smelled off. I think the whole process and their policy in general was just lacklustre.
Hi Troy. Thank you for your message. I am sorry to hear of your frustrations - hopefully I can be of assistance. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with...
Read more your policy number and contact details (email and phone) so I can elevate your enquiry to the Travel Insurance Team. Kind regards, ChloeHi Chloe.
Appreciate the sentiment but it was escalated through these sources already and has been refunded, the fact it has to be escalated to this point to get a solution in itself is in fact the is...
I’ve tried calling twice and have been cut off after waiting 35 mins the first time and 44 mins the second time. The third time in one day, I’ve waited 1 hour and 40 minutes and can’t believe I actually got to speak to someone. They’ve told me someone will call me. I’m still waiting for a phone call. They’ve said an auto cancellation and I’m waiting for my refund and no one has said when I will receive my money back. It’s absolutely appalling! I also got cut off after more than 30 mins last week when I rang to enquire about a discount as I’ve g...
Read moreot my home and content with St George who I believe use yourselves as the underwriter. I’ve had my home insurance with yourselves for years and after this experience I’m contemplating leaving. I hope someone can contact me soon to notify me when I will receive my refund. I wish I’d read the reviews prior to purchasing the insurance.Hi Chloe
Thank you for reaching out and we apologies for your recent experience.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and best con...
The insurance policy has now been refunded thank you.
Questions & Answers
Does this plan cover any loss of income if there are delays etc
I highly do NOT recommend this company for any travel insurance . They will never get back to you . It’s been a week for me now of not getting through on phone and no reply to my emails .
Hi Kally
Thank you for reaching out and I am sorry to hear about your recent experience - hopefully I can help.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with ...
Have been trying to contact Allianz for about two weeks now to register pre existing conditions before we go os next Tuesday. Have got through on the phone a number of times and sent numerous emails and actually promised calls back from specialist staff for PEC's but nothing happens. I will be complaining bitterly to ANZ when I return about Allianz's performance. Sick and tired of waiting for a phone call, with my wife, when things have to be done.
Not sure which number you called. They gave me this one and I got through pretty well straight away. 1800420031. Hope you have checked the ANZ policy with them. We can get insurance through our Commo...
Read morenwealth bank credit card but with another company but they cover nothing to do with covid. Anyway hope you get your problem sortedThanks for response. The ANZ/ Allianz policy was updated on 27/4 to cover covid and it looks pretty thorough. I will try the number you mention. Just another example I’m afraid of covid mayhem and hop...
Read moreelessly overworked staff. Oh well I have one day left to work it out.Hi Thomas
I am sorry to hear of your frustrations - hopefully I can be of assistance.
Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with your policy number and con...
I did an online medical assessment and says you will cover me even tho I have an upcoming treatment for kidney stones is this correct?
Yes I would say that is correct. They will probably charge you an extra premium for that though .They really annoyed my as there was nobody who I could talk to but eventually somebody got back to me. ...
Read moreIf the online assessment says it is fine it will be but is suspect they will charge you a bit extra for it. Just pay it.Hey if you are still worried about it give them a call. They gave me a number 1800 420 031 and I got through pretty well straight away.
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Details
Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
---|---|---|---|---|
Other Insurance Types Offered | Car, Home and Contents and Life | Car, Home and Contents and Life | Car, Home and Contents and Life | Car, Home and Contents and Life |
Underwriter | Allianz | Allianz | Allianz | Allianz |
Maximum Age Covered | 74 years old | 101 years old | 74 years old | 101 years old |
Conditions | *where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details. | *where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details. | *where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details. | |
Medical Coverage | ||||
Overseas Emergency Assistance | Unlimited* | Unlimited* | Unlimited* | Not Included |
Accidental Death | Not Included | $25,000 | $25,000 | $25,000 |
Emergency Dental | $1,000 | $1,000 | $1,000 | Not Included |
Pregnancy (max weeks) | 23 weeks | 23 weeks | 23 weeks | 23 weeks |
Resumption of Journey | Not Included | $3,000 (included in Additonal Expenses) | $3,000 (included in Additonal Expenses) | $3,000 (included in Additonal Expenses) |
Hospital Cash Allowance | Not Included | $5,000 ($50 per day) | $5,000 ($50 per day) | Not Included |
Overseas Emergency Medical & Hospital Expenses | Unlimited* | Unlimited* | Unlimited* | Not Included |
Loss of Income | Not Included | $10,400 (up to $400 per week) | $10,400 (up to $400 per week) | Not Included |
Permanent Disability | Not Included | $25,000 | $25,000 | Not Included |
Luggage & Personal Effects | ||||
Theft of Cash | Not Included | $250 | $250 | $250 |
Delayed Luggage | Not Included | $500 after 12 hours | $500 after 12 hours | $500 after 12 hours |
Credit Card Fraud | Not Included | $5,000 (combined with Travel Documents cover) | $5,000 (combined with Travel Documents cover) | Not Included |
Travel Documents / Passport | Not Included | $5,000 (combined with Credit Card cover) | $5,000 (combined with Credit Card cover) | Not Included |
Maximum Single Item Limit | Not Included | $3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items) | $3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items) | $3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items) |
Luggage & Personal Effects | Not Included | $10,000 | $10,000 | $10,000 |
Ancillary | ||||
Personal Liability | $2,500,000.00 | $5,000,000.00 | $5,000,000.00 | $5,000,000.00 |
Rental Vehicle Excess | Not Included | $6,000 | $6,000 | $6,000 |
Motorbike / Moped Coverage | Included up to 250cc | Included up to 250cc, optional extra for greater engine sizes in Adventure Pack | Included up to 250cc, optional extra for greater engine sizes in Adventure Pack | Included up to 250cc, optional extra for greater engine sizes in Adventure Pack |
Domestic Pet Care | Not Included | Not Included | Not Included | Not Included |
Special Activities Packages | ||||
Golf | Included | Included | Included | Included |
Cruise | Not Included | Optional Extra | Optional Extra | Optional Extra |
Adventure | Not Included | Optional Extra | Optional Extra | Optional Extra |
Snow / Ski | Not Included | Optional Extra | Optional Extra | Optional Extra |
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Hi Bimal. Thank you for reaching out and I'm sorry to hear of your recent experience - hopefully I can help. Are you able to please email us at SocialMediaManagement@allianz-assistance.com.au with yo...
Read moreur best contact details (email and phone) so I elevate this matter to our OVHC who will contact you directly. Kind regards, Chloe