Didnt use it but seemed like a good policy
Easy to set up and a good policy. The website and claims process seems simple however I did not have to use it. I would happily use Allianz travel insurance again.
no claim , always travel with Allianz policy , which is value for money , Previously made a claim which has been settled with no problem, properly assessed in short time with no problem
Piece of mind
Have used this insurance company a few times when traveling. Have had to claim once and they were easy to deal with. Competitive pricing. I use this company for my house and car insurance as well. Easy to get online.
Travel Insursnce package of choice
Policy was suitable for the travel activities I had planned. I have used this same policy a number of times in the past.
Fortunately I have not had to make a claim.
Good policy, covered me in all necessary areas! Super easy to apply and pay online as well. First time using Allianz Travel Insurance and I am pleased with the pricing and offered products.
I always use Allianz
I travel overseas with my husband and two children always once but sometimes twice a year. I always have travel insurance, however, Allianz is definitely my insurer of choice. This is based on the actual cover and my past experience. My 7 year old cut his hand and needed stitches whilst in Hong Kong. This was my only ever claim, but the experience was great, my claim was approved and paid up almost immediately. Every part of my claim experience was seamless as well as helpful friendly people on the phone
On our recent trip to Croatia my husband scratched our rental car.The rental company off course charged us for it.On our return we filled out the online claim form and were told our claim will be dealt with within the next few days.True to their word we were informed that our claim was accepted and the money was in our account not long after.We will definitely be taking out Allianz travel insurance on our next trip.
- Travel Insurance - Comprehensive Plan
- Verified customer
I've always used Allianz (AGATRAVELINSURANCE BRISBANE QL) for my travel insurance. I find the travel insurance policy comprehensive and indeed, very good value for money.
Fortunately, to date, I have not had the need to lodge a claim, but based on my experience with my home insurance with the same company, I anticipate that should I ever need to make a claim, it will be treated fairly.
Enjoy the moment
Yes the policy was very good value with no pressure to sign on the dotted line.
This is the first time we have used Allianz Insurance.
We did not have to make any claims.
Allianz allowed me to travel worry free!
The policy I purchased was excellent value for me. It was easy to apply and immediate response. This is my second time with Allianz. I will use this company again.
A good company to deal with.
The policy was easy to set up doing it over the phone and then with email contact. As we did not have to make a claim we cannot comment on this. The price was favourable and we have found Allianz good for other insurance.
Meet our needs
Easy to setup online, good value, covered what we needed and included rental car excess reduction which was the reason we chose Allianz travel insurance. We would recommend to our friends.
Great to deal with
Policy easy to set up and clearly explained. Policy was good value. Did not need to make a claim but I intend to use Allianz for all future travel insurance requirements.
After all, it's about protecting their business not about the clients
My passport got lost days before my scheduled flight. After the approval of my tourist visa, I was waiting for my passport to arrive when I got a call from both the embassy and the courier service company confirming that it was lost in transit. This unfortunate event prompted me to cancel all my travel arrangement in Europe and to notify Allianz which I entrusted of my travel insurance should adverse situations happened -- so I'd thought.
After gathering all documents and submitting it to Allianz for my claims, I got a call from their insuran...ce agent, confirming that I would be able to claim only less than $100. That covers all my travel arrangement and accommodation. What upsets me the most is that I couldn't get any claims for my lost passport because as the agents said "it got lost before the trip and not during the trip". Allianz failed to understand that a passport is not just a mere document. As for myself, it holds all my valid visas. Now that I needed to apply for a new passport, I am also obliged to apply for new visas which would amount to more than $500. What's even worse is this event has caused me mental stress which just shrugged off by Allianz. The agent who I spoke to on the phone briefly laughed at me when I uttered this while saying "I understand where you are coming from". It is frustrating. I thought travel insurance company will protect you and will be there for you should something bad happen but I failed to realise at the onset that it is a business after all. I also have my medical insurance with Allianz but I seriously thinking of moving to another company. I may not get anything from them if something happened to me because "it is what the policy is about".
Terrible value. I came home 50 days early than planned and asked for a refund on extra days that I wouldn’t be using and they said it can’t be done.
Peace of mind whilst travelling that I would be covered
I felt the policy was of good value.
I have not had to make a claim
I intend to use Allianz again for travel insurance and would recommend to friends of mine.
- Travel Insurance - Basic Plan
- Verified customer
It is essential to be insured for travel
It was easy to set up after considering what was included. Fortunately I did not need to use it while on my holiday. I have used Allianz twice fro travelling overseas
Yes the policy was good value, and it was very easy to set up.
No I have not lodged a claim with Allianz Travel Insurance..
This was the first time that I used l Allianz Travel Insurance while travelling.
Peace of mind
The policy was easy to arrange. The price was extremely competitive. Luckily we didn’t need to use it ! It’s peace of mind when you’re in a foreign land. Thanks Allianz.
Pre existing Medical Condition
The policy was too expensive. Given that my condition has been stable for many years, I think the company could have obtained an opinion from my Cardiologist. (I have no idea what he would have said, but as mentioned, my condition has been stable for many years. Further, the purpose of my trip was to hike in Spain over a distance of 110 Kilometres.
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Questions & Answers
how do I make a claim ?
You can lodge your claim online.
Go to the Allianz Travel Claims website.
Log in using your travel insurance policy number, name and date of birth.
Hope this helps.
Allianz PartnersAllianz Travel Insurance
Hi Bernadina, Medi's right - you can do it online if you wish! Here's the link: https://www.allianz.com.au/travel-insurance/make-a-claim/
Kind regards, Tegan
Could you please ring me in Canberra regarding travel insurance. Do you have an office in Canberra? My Telephone is 02 62488327. Would appreciate your call very soon - thank you.
Allianz PartnersAllianz Travel Insurance
Hi Lorraine, thanks for your query. Our headquarters are in Brisbane. I've asked our travel sales team to give you a call ASAP but I can't guarantee when they will be able to call, so if it is urgent I would suggest calling us on 13 1000 to speak to someone now. Hope this helps! Kind regards, Tegan
After putting in a claim for a medical problem on a cruise how long does it take to get it processed
It shouldnt take very long for a response or call from Allianz. When my partner broke his wrist in Bali we were called within 6hrs of submitting our claim and took about just under 12 hrs for them to approve it and my partner was in hospital correcting his wrist and being bandage up so i hope you have the same response time :)
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Contact Number||13 1000||13 1000||13 1000||13 1000|
|24-Hour Phone Contact||Yes||Yes||Yes||Yes|
|Online Live Chat||No||No||No||No|
|Other Insurance Types Offered||Car, Home and Contents and Life||Car, Home and Contents and Life||Car, Home and Contents and Life||Car, Home and Contents and Life|
|Maximum Age Covered||101 years old||74 years old||101 years old||74 years old|
|Overseas Emergency Assistance||Not Included||Unlimited||Unlimited||Unlimited|
|Accidental Death||$25,000||$25,000||$25,000||Not Included|
|Emergency Dental||Not Included||$1,000||$1,000||$1,000|
|Pregnancy (max weeks)||23 weeks||23 weeks||23 weeks||23 weeks|
|Resumption of Journey||$3,000 (included in Additonal Expenses)||$3,000 (included in Additonal Expenses)||$3,000 (included in Additonal Expenses)||Not Included|
|Hospital Cash Allowance||Not Included||$5,000 ($50 per day)||$5,000 ($50 per day)||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Not Included||Unlimited||Unlimited||Unlimited|
|Loss of Income||Not Included||$10,400 (up to $400 per week)||$10,400 (up to $400 per week)||Not Included|
|Permanent Disability||Not Included||$25,000||$25,000||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||$250||$250||$250||Not Included|
|Delayed Luggage||$500 after 12 hours||$500 after 12 hours||$500 after 12 hours||Not Included|
|Credit Card Fraud||Not Included||$5,000 (combined with Travel Documents cover)||$5,000 (combined with Travel Documents cover)||Not Included|
|Travel Documents / Passport||Not Included||$5,000 (combined with Credit Card cover)||$5,000 (combined with Credit Card cover)||Not Included|
|Maximum Single Item Limit||$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)||$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)||$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)||Not Included|
|Luggage & Personal Effects||$10,000||$10,000||$10,000||Not Included|
|Rental Vehicle Excess||$6,000||$6,000||$6,000||Not Included|
|Motorbike / Moped Coverage||Included up to 250cc, optional extra for greater engine sizes in Adventure Pack||Included up to 250cc, optional extra for greater engine sizes in Adventure Pack||Included up to 250cc, optional extra for greater engine sizes in Adventure Pack||Included up to 250cc|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Not Included|
|Adventure||Optional Extra||Optional Extra||Optional Extra||Not Included|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Not Included|
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