had a trip booked for March 2020, flights and tour was cancelled which was ok as we got credits from both providers and we thought we will book later on. We were informed that the tour provider had gone into receivership this month so i thought ok time to claim as that is under the policy (cover for the financial collapse of a licensed provider) after asking for numerous documents, such as flight cancellation details even though we were not claiming that portion. they came back with a negative response as it was due to Covid.???
Highly recommend to never use this company

Setting up the policy is the easiest one, because they are getting the money. I did a claim in December 2020 and i am writing this review on 8/3/21. Still i have not got any reply from the company. Every time when i call they say they need more documents. We have given the email id of the Hospital and the phone number. They just wanted to avoid the claims. No matter what if you with this you have to end up in court for your claim. Please keep all your documents for the court purpose.
Muthu
Melbourne

Very poor service. Had a trip booked in September 2020 to Europe which was cancelled due to covid and Allianz wouldn’t give me a refund, said I wasn’t eligible and that it wasn’t part of their insurance. Very disappointed. Will never book through them again

I specifically purchased a plan with a few caveats: Covid Coverage, basic trip insurance for interruptions and with the ability to extend the coverage as that was likely. I was very clear the extension was the point of the policy I bought. I was denied a claim (no coverage for a generator hotel during a blackout) and unable to extend my coverage because of the state I bought it in. It is a waste of money, left me out of pocket the one cost they could of covered and stranded me somewhere without coverage when I needed it for extended stay. I rea...

For a Travel Insurance company to give me an exclusion due to Covid when I had not stepped foot onto an airport due to a ban on International travel made me boil. They actually have 37 exclusions in their policy - makes you wonder how you might have a claimable situation? I had to go right to the I had to go all the way to the AFCA and low and behold - I got my money back. For more info email ew on [email removed]

When my flights got cancelled due to covid, I immediately emailed Allianz to notify them to see if I was entitled to a refund. I even stated that I did not expect a full refund but maybe the tax component. After no phone calls on update I rang and was told my claim is being processed. Still nothing so I rang again. Now this is going into weeks and months as the various staff member keeps asking for documents, emails from the airline to confirm the flights cancelled. All these were presented to Allianz and to finally get an email to confirm m...

We travelled in March 2020 and had a family policy with Allianz. What a joke. Having been advised by 2 registered doctors, 1 in USA and 1 in Australia (phone consultation) not to travel for 1 leg of our holiday due to ill health and having 2 certified medical certificates, this insurance company still refuse to pay and continue to seek further medical information despite having been given the above. I have no doubt that they are trying to find a loophole not to pay. It has been disputed and my next step will be the financial services ombudsman....

Allianz will use COVID as an excuse to not pay valid claims. My flight was cancelled which is specifically covered under the policy yet Allianz groups this as being a Covid issue and not covered. The only mention of Pandemic in the Allianz product disclosure booklet exclusions related to ‘Natural Disasters’ which by the way Allianz themselves state that COVID is not a natural disaster.

Insurance is a risky business and Allianz accepted that risk and accepted my premium. They seem to act as JUdge, Jury, and Executioner with little recourse ...

Allianz rejected my travel insurance claims due our travel being cancelled because of Covid-19 restriction - then they only refunded a partial amount of my premiums paid on my two policies.

Allianze travel insurance does not pay out on claims and looks for technical clauses not to pay .
As a large company director under no circumastances will we use allianz for insurance and will be recomending to our clients not to insure with this company

What a disgrace of a company Allianz is. For 5 months I've been very patient. I've never complained and kept my patience and trusted that as things are out of the ordinary I had to be patient. When your staff have rung and apolgised for the delay I was always friendly and told them not to apologise as I understand how difficult things are.

On my initial claim in March I provided everything what was asked of me. Then in May I was asked to provide the exact same information again. I didn't jump up and down I just did it even though I did wonder ...

Just want to say a big thank you to Allianz travel insurance. We had bought travel insurance for a cruise to Antarctica in November, but due to Covid restrictions, we have had to delay our trip to same time next year (Hopefully). We called Allianz and quickly and easily cancelled the policy, less a few $ for admin fees. All done over the phone, no problems. We use Allianz for all our travel insurance, domestic and overseas. We will insure for our cruise next year. Thanks again Allianz!!!

We made a travel claim over 5 months ago, for a overseas trip ( part of this trip we claimed through American Express which they paid it out within 6 weeks).

Now Allianz is choosing to ignore our emails asking for an update....come on it’s been over 5 months, and it’s getting beyond a joke.

We have house and contents insurance through Allianz I can tell you we will be taking it elsewhere as we never want to go through this experience ever again.

Maybe this a job for a current affair

I have a Bank credit card overseas travel policy which is underwritten by Allianz; hence any claims are made on Allianz. I have made two separate claims:

1. My mother suddenly fell ill after booking a holiday and declined over about 6 months and then died. The illness was related to a pre-existing condition but the Doctor confirmed in writing that my mother was not expected to suddenly decline and die. Allianz rejected the claim on the basis that it was a pre-existing condition; life is a pre-existing condition! This was 2 years ago. The warni...

I have been waiting for nearly 4 months for my claim to be processed. Have not had one single update from Allianz, unless I contact them to query the status of the claim. They never even give a time estimate when I do call. So I called again yesterday frustrated with the significant wait time and they guaranteed I would have a decision by close of business today. Surprise nothing received at close of business today, and there was some mention about ‘government interference’. Going by other reviews looks like my claim will be denied on this basi...