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Don’t ever buy this insurance
May 2020 Milan, Italy conference for Orthopaedic Surgeons was recently cancelled due to COVID-19. They refused refund for flight tickets. A “pandemic” is not their fault. Shame on you. People are dying. All US FLIGHTS canceled to Italy. What a shameful company.
I purchases our comprehensive travel policy on the 29th September 2019. This was long, long before COVID 19 became a "known event". I phoned the call centre on 11/3/20 when the travel advice for Italy was level 3 to find out if we would be covered. I was told that with a letter from our doctor and a level 3 travel warning we would be fully covered. The operator also told me if the travel warning was raised to level 4, we would not need the doctor' s letter as we would automatically be covered. Before we could get an appointment with the do...ctor the warning went to level 4 so I started an online claim. Thought I would phone Allianz and just make sure we were still covered as previously told by their staff member. I was then informed that I had been given the wrong information and we were not covered. However it was suggested that I place a claim as each claim is addressed on individual merit and circum stances. Nobody will give you a direct answer over the phone. I am disgusted that I was given such incorrect information. I did ask if Level 4 over-rode the pandemic clause in the policy and was told yes it does. Obviously this staff member needs further training or I am now thinking that perhaps the incorrect information was given to me as some kind of sick joke on her behalf. but at the time I was foolish and trusting enough to believe her. I will NEVER use Allianz again for any type of insurance. Travel insurance companies are doing nothing to assist travelers who are out of pocket through no fault of their own, especially if their policy was purchased before the pandemic was declared.
Insurance scam policy
Worst travel insurance company EVER. Does not cover epidemic or pandemic. Also does not cover if the borders are closed or a "do not travel" warning from the government is issued. So pretty much Covers nothing got to do with TRAVEL to actually be insurance.
Clarity of cover from US arm vs AUS arm
No clarity as to where things stand re COVID19. US site says one thing, AUS site says another. Emails to Allianz from 11 days ago unanswered.
Will vote with my feet. My Allianz CTP just came through. Hello Nrma...
Absolutely not aligned with global events.
This is the last time I will consider Allianz. Bought our travel insurance in late Feb. As the situation with Covid-19 developed, I have been wondering what the insurer will do.
On 13 Mar, it release its FAQ reiterating its exclusion condition when it comes to pandemics (Covid-19 was declared a pandemic on 11 Mar by WHO). On 16 Mar, Allianz US-Coverage provided an update to its terms allowing for some situations to be claimable even if events are related to Covid-19. For example it is stated that in the website "https://www.allianztravelinsur...ance.com/coverage-alerts/2019-novel-coronavirus.htm" However, until further notice, although not covered under most plans, we are currently accommodating claims for: Under Emergency Medical Care Benefit: Emergency medical care for a customer who becomes ill with COVID-19 while on their trip. Under Trip Cancellation or Trip Interruption Benefits: Trip cancellation and trip interruption if a customer becomes ill with COVID-19 either before or during their trip. It is challenging to reach out to the Allianz number to check if the same stipulations apply to similar insurance bough in Aus. But if the website FAQ is any indication, the answer is 'no'. In summary, very disappointing experience with a company who is not prepared to recognise global events.
very good policy but not good enough
Disappointing we had no recourse for having to change our flights to get out of Italy when they shut everything down. We were locked down in our hotel room for 5 days after being forced to cancel our holiday plans and had to eventually pay exorbitant fees to reschedule flights home.
Called for advice while abroad, could not provide advice
Took out a travel policy in August 2019, now abroad with advice from Australian Government that we need to return Allianz Only provided general advice over the phone stating the policy excludes pandemics. I noted that we were not sick and sought advice on coverage and assistance. Sorry, we just work to a script provided. Go figure?
Never leave home without Allianz
I am a first time user of Allianz travel insurance, so easy to use their on line website and amazed at the service and price especially for us older folk. After years of traveling l unfortunately had to make my first claim for a lost item it was so easy with the online claim form and to my amazement the claim was settled the following day. I will never leave home without my Allianz travel insurance in my baggage.
I went to "Compare the Market" site and after reviewing the others I choose Allianz because I thought it represented good value and covered my requirements. All went well and we didn't have to make a claim.
DO NOT get travel insurance with Allianz
Better and less expensive policies are available. This policy has one of the worst cooling off periods and doesn't offer a partial refund outside of the review period. Look at other insurers.
Happy to have it but not required to use it.
Happy to have it but not required to use it. These are troubling times and we are very glad to be home safe and sound. The trip was fantastic and worthwhile.
Don’t leave home without it
Easy to obtain a quote and to finalise payment on the internet however continually missed opening times over the phone so couldn’t ask specific questions relating to the policy e.g international car excess coverage. Ended up just taking a punt. Thankfully didn’t have to use policy so I can’t comment any further.
Peace of Mind
The policy was a good value for my budget. I always use this insurance company because it's reliable. I did not claim any because I don't need to. My travel was safe.
No good. Will not cover pre-pandemic!
Do not go with this company which goes under many names. They are not paying for the pandemic even though it was booked well in advance. I have had my cover cancelled by them.
- Travel Insurance - Basic Plan
- Verified customer
Easy to obtain online.
Easy online application tailored to number of days of travel. Instant confirmation if you don't have any pre existing issues. I did not make a claim so can only comment on the application process, which was straighforward and easy to understand.
Luckily didn’t have to use any of the options
The policy was good value but as previously stated no reason to have to use any of the options. With Coronavirus being prevalent I know the policy would have been invalid
Feel more secure to travel when you have travel insurance.
The policy is good i feel more secure and Yes, it’s easy to register.
I didn’t lodge a claim because nothing bad happens to us overseas.
This the first time i use Allianz travel insurance.
OMG. Was expecting the run around from an insurance company. But they’ve been amazing
Medical emergency overseas and Alianz were fantastic. Great from beginning to end. Thought we’d be in for the long haul getting our claim processed but can’t fault them at all
There was only 1.5 days between the decision and departure ... so very little time to get insurance organised.
As I had used Allianz for travel insurance before (3-4 times), I applied for the policy online. The process was very efficient and good value for money.
After performing extensive research on covers the Allianz Travel policy came up top for best cover options and was competitively priced. I am very happy with the Allianz product and service and hold a number of policies with Allianz.
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Questions & Answers
If I cancel my travel insurance policy before I travel, can I get a full refund without making a claim ?
Allianz PartnersAllianz Travel Insurance
Hi there, I'd suggest giving us a call on 13 1000 to discuss your individual circumstances regarding a refund. Kind regards, Tegan
Italy has been closed down. Will I get a refund for my trip to Italy
Allianz PartnersAllianz Travel Insurance
Hi there, we now have a coronavirus FAQs page on our website which may be useful for you: https://www.allianz.com.au/travel-insurance/covid19-faq/ Kind regards, Tegan
I checked out your coronavirus FAQ’s page but there are 4 areas you don’t cover and I wonder if you could clarify them for me? All my questions are related to me not being able to make a choice to cancel.
1. If a country is designated by Smart Traveller, as 'do not travel’, I am not cancelling my trip. The Australian government has decreed that I can’t travel so can I make a claim for my airfare?
2. If a country that I am travelling to declares that I am prevented by their laws from entering their country, (eg Israel) can I make a claim for my airfare. In this case, the decision not to go there is made for me. I don’t choose to cancel.
3. If an airline re-schedules my flight(s) to a date which is impossible for me to accept , can I make a claim for the airfare.
4. What if there are no flights at all to the country I had planned to visit? Can I make a claim for the airfare ?
I have purchased flights in September 2019 for travel to South Africa, via Singapore, then Italy and returning to Australia via Bangkok. If the Australian Government through Smart Traveller, calls any of these destinations as ‘level 4’ (do not travel) can I claim on my Complimentary travel insurance issued via ANZ Platinum card?
Allianz PartnersAllianz Travel Insurance
Hi there, I'd advise calling us on 13 1000 to discuss your individual circumstances. Kind regards, Tegan
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