Like so many others here, I contacted Allianz for a partial refund of my $962 year long travel insurance policy, back in April Told I would be contacted by end of May. Three phone calls and 3 months later, and I am still waiting. My next move will be to contact the Australian Financial Complaints Authority. Suggest others consider this option.

Like "Stu" we have had the exact same experience. 1st submitted request on 14th March ...promised answer within 10 days. Multiple emails later and still no answer of any kind. Shame on you Alliance. Just insured a Toyota Sahara, a 18mths old caravan and a Hyundai i30 premium. Definately not with Alliance or any company underwritten by them. This was our 2nd time for travel insurance with them...Never again.

I submitted a claim 13 weeks ago and have been told numerous times that it would take additional time to review my claim. I have usually been told it would take 10 more days and then another 10 days and then I hear nothing for a month and then I was told 15 more days and today I have been told it will take another 10 days to review. At best I can expect an answer from them in 15 weeks!

My multi-trip policy is valid 8/8/2019-8/8/2020 ($602)
Covid-19 mid-March NT lockdown cancelled my May (other) booked Bali trip(s).
Unlike Bupa, Allianz denied my request for 3-6 month extension of paid-up policy.

Was booked and ready to go mid March 2020 but because of the Covid-19 could not travel so cancelled everything. Feel very sorry for Tour Operators and Hotels and Train and Plane companies who's operation has come to a sudden end but the lingering PROBLEM is trying to get a refund from Allianz for insurance we don't need. After many unsuccessful attempts at trying to get the Allianz Travel Insurance refund the main obstacle is that as an organization they don't care about their customers. They are NOT customer focused or oriented which means once you know this don't deal with this type of Organization. There are many other travel insurance companies with better ratings.
Robert V
Mitcham Vic
The home of the 2nd wave.

Took out 2 policies on 5th March 2020 and then cancelled them under the 14 day cooling off period. Promised refund of $8,000 24th March. Still waiting 6th July 2020

Happy with the end outcome with Allianz
Thankyou for refunding my policy
Took a little longer than expected but in the end they came through for this
Unexpected unforeseen pandemic
Thank you

Absolutely pathetic customer service and took them three months to come with an outcome. Would not recommend Allianz insurance to anyone. Waste of money.
No support at all. Avoid any Allianz insurance.

I paid for Travel Insurance ($200), however, due to travel restrictions related to Covid 19 the service was never provided and hence I have been seeking a refund. I have been waiting 4 months and each time I follow it up I get told that it will be sorted out by a given date. That date comes and goes and I have not yet received a refund. It's frustrating and I'm beginning to think I will never receive a refund. So many people have lost their jobs and it's horrid to think that a large organisation like Allianz is simply stealing from people in an already horrible situation.

Absolutely terrible. No help what so ever. Never ever again do not use Allianz. They have not been helpful. I had luggage stolen and a police report and they have palmed me off from one place to another still with no help or resolution

I had 2 travel insurance policies with Allianz, through HCF Health Insurance. I was in NZ when Covid was shutting down the borders and we had to come home. We booked additional flights from NZ, thinking that we were covered by Travel Insurance. Made a claim mid-March and was told I would be contacted in 10 days. 2 months later, I was advised my claim was declined due to the pandemic clause. As I now realise Allianz is not going to cover me for my 2nd cancelled holiday and I have no use for travel insurance, I have cancelled my policy, it has now been 3 weeks and I still haven't received any correspondence about the refund. AND it is nearly impossible to call, because no one ever answers. Disgraceful

Cancelled travel insurance 17/4/2020 because covd -19 air travel cancelled, out of my control, rang allianz told be paid refund by the of June, rang again told mid July, took travel insurance out in November 2019, told cover for covid -9 in March 2020 so i was not cover for cancellation of trip because all insurance policies have loop holes.

Waited 3 months for their processing and finally, I get an answer today.
Claim assessed and not accepted - Reason given - due to Covid19.
I purchased the holiday package in 2018, almost 2 years ago.
All other 11 persons in our travel group have had their claims accepted by the other Insurance companies, while mine is the only one supposedly covered by Allianz backed Westpac Visa Credit Card and is not.
Have heard of dreadful stores of this insurance company before, but this is my first and will obviously be my last, including my 25 year relationship with Westpac.
Sad & deplorable state of affairs. Shame on you.
Like the other reviews - I will support a class action.

I have also been offered refunds only to be told the same thing as some of the reviews. I have waited longer than the original 14 days stated. Yes I think we are being fobbed off. I will be going to Consumer Protection because I too have been fobbed off. They promised me a full refund and I have a witness that heard them say this over the phone..