When my flights got cancelled due to covid, I immediately emailed Allianz to notify them to see if I was entitled to a refund. I even stated that I did not expect a full refund but maybe the tax component. After no phone calls on update I rang and was told my claim is being processed. Still nothing so I rang again. Now this is going into weeks and months as the various staff member keeps asking for documents, emails from the airline to confirm the flights cancelled. All these were presented to Allianz and to finally get an email to confirm m...Read more

We travelled in March 2020 and had a family policy with Allianz. What a joke. Having been advised by 2 registered doctors, 1 in USA and 1 in Australia (phone consultation) not to travel for 1 leg of our holiday due to ill health and having 2 certified medical certificates, this insurance company still refuse to pay and continue to seek further medical information despite having been given the above. I have no doubt that they are trying to find a loophole not to pay. It has been disputed and my next step will be the financial services ombudsman....Read more

Allianz will use COVID as an excuse to not pay valid claims. My flight was cancelled which is specifically covered under the policy yet Allianz groups this as being a Covid issue and not covered. The only mention of Pandemic in the Allianz product disclosure booklet exclusions related to ‘Natural Disasters’ which by the way Allianz themselves state that COVID is not a natural disaster.

Insurance is a risky business and Allianz accepted that risk and accepted my premium. They seem to act as JUdge, Jury, and Executioner with little recourse ...Read more

What a disgrace of a company Allianz is. For 5 months I've been very patient. I've never complained and kept my patience and trusted that as things are out of the ordinary I had to be patient. When your staff have rung and apolgised for the delay I was always friendly and told them not to apologise as I understand how difficult things are.

On my initial claim in March I provided everything what was asked of me. Then in May I was asked to provide the exact same information again. I didn't jump up and down I just did it even though I did wonder ...Read more

I have a Bank credit card overseas travel policy which is underwritten by Allianz; hence any claims are made on Allianz. I have made two separate claims:

1. My mother suddenly fell ill after booking a holiday and declined over about 6 months and then died. The illness was related to a pre-existing condition but the Doctor confirmed in writing that my mother was not expected to suddenly decline and die. Allianz rejected the claim on the basis that it was a pre-existing condition; life is a pre-existing condition! This was 2 years ago. The warni...Read more

I have been waiting for nearly 4 months for my claim to be processed. Have not had one single update from Allianz, unless I contact them to query the status of the claim. They never even give a time estimate when I do call. So I called again yesterday frustrated with the significant wait time and they guaranteed I would have a decision by close of business today. Surprise nothing received at close of business today, and there was some mention about ‘government interference’. Going by other reviews looks like my claim will be denied on this basi...Read more

Made a claim for non refundable car hire costs as a result of cancelled Qantas flights to the UK for April. Qantas cancelled due to commercial reasons and provided a full refund of flight and hotel costs. General exclusion re pandemic or government interference should not apply as travel was not prohibited at the time of the claim (only advice not to travel) and at the time of cancellation there were no restrictions on entry into the UK. I assume my claim is likely be rejected eventually based on other posts. I accept that times are difficult b...Read more

I purchased a comprehensive travel insurance policy well before it was apparent there was going to be a pandemic (one being declared) for a trip overseas in April this year.
Like other reviews here, I experienced:
- long delays in processing claims and returning calls. Well outside the industry mandated 10 days
- offering every excuse under the sun as to why the claim couldn’t be paid out
- inability to explain how, even though I purchased the highest possible cover, it did not cover events
- and when you do get staff on the phone, they just ch...Read more