2Allianz Travel Insurance

Allianz Travel Insurance

 Verifiedallianz.com.au
4.0

3,078 reviews · Statistics

PositivevsNegative
78% · 2,409516 · 17%
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Claim Resolution Time
  • <1 week (31)
  • 1-2 weeks (30)
  • 2-4 weeks (22)
  • 1-2 months (29)
  • 3+ months (47)
Claim ApprovedYes (85) · No (79)
Value for Money
3.9 (729)
Transparency
3.8 (618)
Customer Service
3.8 (675)
Quick and easy to set up
Claims settled efficiently
See the Best Travel Insurance in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Allianz Travel Insurance3,078 reviews
MKM
MKM
  Comprehensive Plan

Discouraging Cliets to Claim

I beieve this company uses the technique of asking for loads of documents, forms, etc to discourage clients from claiming. That's exactly what they did to me when I tried to claim for my mobile (not very expensive) that I lost during the trip. Show details
Value for Money
Customer Service
Sue Barbi
Sue BarbiQLDCentral Queensland, QLD3 posts
  Verified Comprehensive Plan
Transparency
Customer Service
Sara
SaraCanberra44 posts
  Basic Plan

Worst travel insurance

Totally left me high and dry over an in country theft. Basically had to cut our holiday short. Money down the drain. Holiday cost around 50k
Endless requests for info- then the ten days starts all over again. Imagine requesting an airport report from a third world non English speaking country airport as a single woman with minor children after she has left the country? Did everything conceivable to not pay. I really regret choosing insurance with them as it ruined our holiday and it could’ve been handled so differently and our holiday and the money spent would’ve had an entirely different outcome. Then told product review they’d mediated when I had not heard from them at all. Show details
exhausted customer
exhausted customer
  Comprehensive Plan
Disgruntled Cruisers
Disgruntled Cruisers
  Allianz Travel Insurance
Value for Money
Transparency
Customer Service
Ralph Clyde H.
Ralph Clyde H.
  Basic Plan

Worst Customer Experience Ever

This is for [Name Removed] with Allianz Global Assistance. Your company is trying to use the refunded excursion funds as partial payment for the shipboard medical expenses. Allianz Global Assistance is trying to shortchange me $968.59. Be aware of this Alliance Global Assistance Travel Insurance sold as part of travel package booked through AAA Travel.
Ralph Clyde Hill Show details
Kristen B.
Kristen B.NSWRichmond-Tweed, NSW
  Basic Plan

It’s terrible,, how do they not insure for fraud

It’s all in the wording I was told by the insurance representative…
Scams/ fraudulent Information that ends up with people missing out of their whole prepaid trip is NOT covered!

Don’t assume with they guys..
what a joke.
In a world rife with scams and fraud,,,, morons.

Until
They or their family are scammed,.. then they will cover it!
I hope karma gets them all. Show details

Wally
WallyNSWRichmond-Tweed, NSW5 posts
  Comprehensive Plan

Excellent claim service

Travelled with wife to NewZealand and wife has fall damaging her lower leg. Ambulance and treated in hospital emergency department. Due to leg injury and continuing dressing treatment we had to cancel our bus tour and return home for further treatment. Submitted hospital reports along with letters from travel company and costs of return airfares etc.for refunds and received excellent service and updates from Allianz. Received full refund that was applied for less policy excess within one week of submitting claim. Show details
Ellen
EllenQLDSouth East Queensland, QLD3 posts
  Comprehensive Plan

Bad Customer Service

There was a system error on their website when I've purchased the comprehensive insurance, and I've checked my credit card, it was debited straight away, but there was no policy number that has been issued since Monday. I kept chasing them again and again but they kept saying to wait for 24 hours, it's been 4 days now, and I haven't received any replies or refund from them and our trip will be in a week time. Show details
Iva
Iva2 posts
  Comprehensive Plan
Value for Money
Customer Service
Dragon L.
Dragon L.4 posts
  Basic Plan

Bunch of thieves !!!!!

Worst insurance company I've ever dealt with.
Had a fall overseas and ripped all muscles from shoulder and bicep which required surgery in Australia and around 12 months of rehab with no work. Policy says will pay 12 weeks of work after excess of first 4 weeks.
We've repeatedly send same document and they can't find them or demand again or cancelling claim.
It's been nearly 6 months since accident and not a cent paid yet.. and sadly I can't return to work for 1 year. We didn't even claim overseas hospital or flights.. we just claimed loss of earnings... They are an absolute disgrace and make every excuse to delay or not pay .
DO NUT USE !! OR YOU WILL INVITE MISERY INTO YOUR LIFE !! Show details
Paul
Paul
  Comprehensive Plan
Value for Money
Transparency
Customer Service
RMH
RMH
  Verified Comprehensive Plan
Value for Money
Transparency
Customer Service
Donna
DonnaWAPerth, WA3 posts
  Allianz Travel Insurance

Absolute Disgrace

I broke my leg in Thailand 5 weeks ago. We had to organise and pay for our return flights to get us home early for surgery. We are owed around $11k for out of pocket expenses. I have emailed all documents at least 3 times and keep having to deal with a different assessor asking for the same documents over and over. I received another email yesterday asking for all of the same documents that the already have. This insurance company is an absolute disgrace. We were just lucky we were able to finance the flights home or we’d probably still be there fighting to get home for surgery. Show details
Emma
Emma
  Comprehensive Plan

DO NOT USE

Worst customer service. They do not let you make a claim online. Took 3 months to make a claim only for it to be declined with no reasoning. Called to speak with team members who placed me on hold for 45 minutes before saying no and hanging up. Show details

Questions & Answers

Arthur
Arthur · Allianz Travel Insurance

How can I add cruise cover to my complimentary credit card travel insurance?

Washing
Washing · Allianz Travel Insurance

Does a Westpac credit card Level 2 under complementary travel insurance cover domestic flights and cruise to New Zealand? Also does it include COVID-19 and pandemic-related coverage in its insurance policies

Lynette N.
Lynette N. · Travel Insurance - Comprehensive Plan

Does Allianz pay for medical bills upfront?

Piotr
Piotr  

No they don't , as a matter of fact they don't want to pay it at all. I have now waited for 8 months

See all Allianz Travel Insurance questions

Details

About Allianz Travel Insurance

Allianz Travel Insurance offers a variety of travel cover options, including:

  • Domestic Travel Insurance, which covers travel delay expenses, damage to or loss of luggage.
  • Basic Travel Insurance, which covers medical and hospital expenses and overseas emergency assistance.
  • Comprehensive Travel Insurance, which provides cover for luggage, medical and hospital costs, and 24/7 emergency assistance overseas.
  • Multi-Trip Travel Insurance, which is a 12-month policy that can cover multiple business and holiday trips.

Points of praise:

  • Most reviewers found that setting up a policy was quick and easy.
  • Out of those who did end up making a claim, most said that it was settled efficiently.
Compare all Allianz Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Home and Contents and LifeCar, Home and Contents and LifeCar, Home and Contents and LifeCar, Home and Contents and Life
UnderwriterAllianzAllianzAllianzAllianz
Maximum Age Covered 101 years old74 years old101 years old74 years old
Conditions

*where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details.

*where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details.

*where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details.

Medical Coverage
Overseas Emergency Assistance Unlimited*Unlimited*Not IncludedUnlimited*
Accidental Death$25,000Not Included$25,000$25,000
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks
Resumption of Journey $3,000 (included in Additonal Expenses)Not Included$3,000 (included in Additonal Expenses)$3,000 (included in Additonal Expenses)
Hospital Cash Allowance$5,000 ($50 per day)Not IncludedNot Included$5,000 ($50 per day)
Overseas Emergency Medical & Hospital ExpensesUnlimited*Unlimited*Not IncludedUnlimited*
Permanent Disability$25,000Not IncludedNot Included$25,000
Luggage & Personal Effects
Theft of Cash $250Not Included$250$250
Delayed Luggage $500 after 12 hoursNot Included$500 after 12 hours$500 after 12 hours
Credit Card Fraud$5,000 (combined with Travel Documents cover)Not IncludedNot Included$5,000 (combined with Travel Documents cover)
Travel Documents / Passport $5,000 (combined with Credit Card cover)Not IncludedNot Included$5,000 (combined with Credit Card cover)
Maximum Single Item Limit $3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)Not Included$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)
Luggage & Personal Effects $10,000Not Included$10,000$10,000
Ancillary
Personal Liability $5,000,000$2,500,000$5,000,000$5,000,000
Rental Vehicle Excess $6,000Not Included$6,000$6,000
Motorbike / Moped Coverage Included up to 250cc, optional extra for greater engine sizes in Adventure PackIncluded up to 250ccIncluded up to 250cc, optional extra for greater engine sizes in Adventure PackIncluded up to 250cc, optional extra for greater engine sizes in Adventure Pack
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraNot IncludedOptional ExtraOptional Extra
Adventure Optional ExtraNot IncludedOptional ExtraOptional Extra
Snow / SkiOptional ExtraNot IncludedOptional ExtraOptional Extra
Compare all Allianz Travel Insurance listings
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Contact info for Allianz Travel Insurance

  • ABN: 52097227177

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