2Allianz Travel Insurance

Allianz Travel Insurance

 Verifiedallianz.com.au
2Allianz Travel Insurance
4.0

3,086 reviews

PositivevsNegative
78% · 2,410523 · 17%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.9
Transparency
3.8
Customer Service
3.8
Quick and easy to set up
Claims settled efficiently

Reviews

3,086 reviews
Matt
MattSydney Surrounds, NSW4 posts
  Basic Plan

Be careful when using Allianz travel insurance… fine fine print

Had travel insurance as had a ANZ platinum credit card. Yes it is free with the credit card.
Went to Thailand. Got injured on my leg at a beach, needed medical centre each day to treat wounds and needed stitches etc. 6 days worth
Get home and claim not paid $355 aud. ( needed X-rays and Dr back in Australia due to nothing on the island.Spent further $250 aud).
Just had email telling me didn’t reach $500 limit
Limit they won’t pay.
Absolutely bloody pointless insurance. Why use this if no one can claim due to injuries faced abroad and ongoing treatment needed when home from overseas
Thanks for nothing Aliance and ANZ Show details
Burns J
Burns JVictoria
  Comprehensive Plan

Call Centre NOT in Australia

I bought a Travel Insurance from Allianz but all documents i received back were blank
i phoned the number given fir them and was shocked to find out i was talking to a call Centre in INDIA!!!!!!. Why should i phone all the way to India when i live in Australia. If i knew that i would not have used Allianz I would have gone for another Company.
I want future customers to be aware of this as nowhere is that mentioned.
It took me 2 emails and 3 phone calls to get this resolved after I demanded to be connected with Australia
So be aware of this!!! Show details
Customer Service
Peter
PeterSydney, NSW13 posts
  Verified Allianz Travel Insurance
Darrell D.
Darrell D.
  Basic Plan

Customer unfriendly cancellation policy- beware!

Be aware that you cannot get your money back if you decide you don’t want to take the trip. We made reservations to go to London 6 months in advance and just don’t feel well enough to go right now due to our age. We canceled our flight and hotel no problem. No refund for this insurance. Show details
cmbg
cmbgFar North Queensland, QLD4 posts
  Allianz Travel Insurance
Christopher Cull
Christopher CullMurray Region, NSW
  Comprehensive Plan

Unbelievable service

After 50 of travelling I finally needed to claim on my travel insurance. Airline had cancelled my flight. I emailed all the relevant documents with the claim form on a Thursday afternoon. By Friday morning when I woke up I had a txt stating claim had been approved and I would receive my money within 5 working days . The money was in my account by Wednesday morning. That is service Show details
liv0leath.lilac
liv0leath.lilacHunter Region, NSW
  Comprehensive Plan

Travel insurance when you need it!

Very happy that I went with Allianz Travel Insurance! My Jetstar flight was cancelled the night before and I was left in the lurch already travelling 4 hours to Sydney the night before. It didn't occur to me until after my trip that I could claim it and Allianz reimbursed my last minute flight there! Also I was covered for my mobile which broke over on my trip too. Thank goodness for Allianz! Show details
Kerry
Kerry2 posts
  Comprehensive Plan

Don’t waste your money with these guys

You should not be allowed to sell this travel insurance policy to consumers , specifically cruising ! You use wording to deny claims and are absolutely just taking people for a ride. If I could give you zero stars I would . I would urge all Australian families going cruising to NOT use these guys EVER! Show details
Jay Bhaskaran
Jay Bhaskaran
  Verified Comprehensive Plan

Claims Denied for Improper Covid-19 Test Certification Leading to Flight Cancellation

Never trust Allianz. My genuine and legitimate case relating to Covid-19 testing and further travel cancellation and rebooking was declined with no reasons. Look out for better options. Show details
Value for Money
mohdnsh
mohdnshGreater Melbourne (Outer), VIC
  Comprehensive Plan

Travel insurance claim

They manipulate wording to make it not cover .
Not recommended service .
My incident eligibility is there but they find wording to make my claim not eligible.
Very cunning business
I had been waiting for 7 weeks to find out this outcome . Show details
Cindy
CindyGreater Melbourne (Inner), VIC2 posts
  Verified Comprehensive Plan
MKM
MKM
  Comprehensive Plan

Discouraging Cliets to Claim

I beieve this company uses the technique of asking for loads of documents, forms, etc to discourage clients from claiming. That's exactly what they did to me when I tried to claim for my mobile (not very expensive) that I lost during the trip. Show details
Value for Money
Customer Service
Sue Barbi
Sue BarbiCentral Queensland, QLD3 posts
  Verified Comprehensive Plan
Transparency
Customer Service
Sara
SaraCanberra50 posts
  Basic Plan

Worst travel insurance

Totally left me high and dry over an in country theft. Basically had to cut our holiday short. Money down the drain. Holiday cost around 50k
Endless requests for info- then the ten days starts all over again. Imagine requesting an airport report from a third world non English speaking country airport as a single woman with minor children after she has left the country? Did everything conceivable to not pay. I really regret choosing insurance with them as it ruined our holiday and it could’ve been handled so differently and our holiday and the money spent would’ve had an entirely different outcome. Then told product review they’d mediated when I had not heard from them at all. Show details
exhausted customer
exhausted customer
  Comprehensive Plan

Questions & Answers

Arthur
Arthur · Allianz Travel Insurance

How can I add cruise cover to my complimentary credit card travel insurance?

Washing
Washing · Allianz Travel Insurance

Does a Westpac credit card Level 2 under complementary travel insurance cover domestic flights and cruise to New Zealand? Also does it include COVID-19 and pandemic-related coverage in its insurance policies

Lynette N.
Lynette N. · Travel Insurance - Comprehensive Plan

Does Allianz pay for medical bills upfront?

Piotr
Piotr  

No they don't , as a matter of fact they don't want to pay it at all. I have now waited for 8 months

See all Allianz Travel Insurance questions

Details

About Allianz Travel Insurance

Allianz Travel Insurance offers a variety of travel cover options, including:

  • Domestic Travel Insurance, which covers travel delay expenses, damage to or loss of luggage.
  • Basic Travel Insurance, which covers medical and hospital expenses and overseas emergency assistance.
  • Comprehensive Travel Insurance, which provides cover for luggage, medical and hospital costs, and 24/7 emergency assistance overseas.
  • Multi-Trip Travel Insurance, which is a 12-month policy that can cover multiple business and holiday trips.

Points of praise:

  • Most reviewers found that setting up a policy was quick and easy.
  • Out of those who did end up making a claim, most said that it was settled efficiently.
Compare all Allianz Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Home and Contents and LifeCar, Home and Contents and LifeCar, Home and Contents and LifeCar, Home and Contents and Life
UnderwriterAllianzAllianzAllianzAllianz
Maximum Age Covered 101 years old74 years old101 years old74 years old
Conditions

*where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details.

*where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details.

*where used, the term ‘Unlimited’ only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply - refer to the Policy Benefits and General Exclusions sections of the PDS for details.

Medical Coverage
Overseas Emergency Assistance Unlimited*Unlimited*Not IncludedUnlimited*
Accidental Death$25,000Not Included$25,000$25,000
Pregnancy (max weeks) 23 weeks23 weeks23 weeks23 weeks
Resumption of Journey $3,000 (included in Additonal Expenses)Not Included$3,000 (included in Additonal Expenses)$3,000 (included in Additonal Expenses)
Hospital Cash Allowance$5,000 ($50 per day)Not IncludedNot Included$5,000 ($50 per day)
Overseas Emergency Medical & Hospital ExpensesUnlimited*Unlimited*Not IncludedUnlimited*
Permanent Disability$25,000Not IncludedNot Included$25,000
Luggage & Personal Effects
Theft of Cash $250Not Included$250$250
Delayed Luggage $500 after 12 hoursNot Included$500 after 12 hours$500 after 12 hours
Credit Card Fraud$5,000 (combined with Travel Documents cover)Not IncludedNot Included$5,000 (combined with Travel Documents cover)
Travel Documents / Passport $5,000 (combined with Credit Card cover)Not IncludedNot Included$5,000 (combined with Credit Card cover)
Maximum Single Item Limit $3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)Not Included$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)
Luggage & Personal Effects $10,000Not Included$10,000$10,000
Ancillary
Personal Liability $5,000,000$2,500,000$5,000,000$5,000,000
Rental Vehicle Excess $6,000Not Included$6,000$6,000
Motorbike / Moped Coverage Included up to 250cc, optional extra for greater engine sizes in Adventure PackIncluded up to 250ccIncluded up to 250cc, optional extra for greater engine sizes in Adventure PackIncluded up to 250cc, optional extra for greater engine sizes in Adventure Pack
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraNot IncludedOptional ExtraOptional Extra
Adventure Optional ExtraNot IncludedOptional ExtraOptional Extra
Snow / SkiOptional ExtraNot IncludedOptional ExtraOptional Extra
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Contact info for Allianz Travel Insurance

  • ABN: 52097227177

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