Allied Express
Verified3,012 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
Absolutely shit service! I got a text to say its been delivered, picture was someone else's house and signed on behalf of me. I called up and this lady who was no help and instead of being apologetic made it seem like I was to recieve 2 of the 4 which was one order. 2 of the items got delivered to an incorrect address. Becaus I initially said… Read more
I'd like all 4 to come together she rings the driver who said he would go back to collect it, go to the depot and bring all 4 together. I explained my frustration to her that I moved things around so I'd be here to collect it. How did they deliver it to the incoorect house and not even check the address, when I asked her how did someone sign on behalf of me she said the system picks up based on the name in the system and was floored that they work in such a shady way.
Put me on hold, said she spoken to the driver who will go pick it up now. When I asked her to confirm if it was delivered within my suburb she said she wouldn't know and the driver knows that. I told her it was their error and to rectify it if its been dropped off within my suburb, the driver should drop it over to my place. She said that wont happen because I asked for all of it to be delivered. No accountability, no trying to rectify. I even explained to her it doesn't matter if the next two pieces come on monday. If it was dropped off near me, it should be easy enough to drop it back to me.
Her excuses were nothing short of horrible. These places definitely need people with some empathy.
I've got 3 parcels being delivered by Allied. 2 on one truck, 1 on a second truck for some reason. The first 2 arrived near midday. At 1pm, I was told the 2nd truck was in my area and "it shouldn't be much longer". 3 hours later, still no delivery. Of course they can't give an ETA. At 4:30pm, I was placed on hold for 15 minutes as customer… Read more
service tried to call the driver to see if he's still delivering it today. They couldn't reach him. I got a call back a few minutes later informing me that they had reached the driver, who confirmed he'd deliver today. Was told "maybe another 30 minutes". The item never arrived. At 7pm, the item was scanned in their depot. Despite a good attempt by the CS lady I spoke to to get it delivered, which was appreciated, splitting the delivery and the second driver's inability to deliver is an overall fail.
Absolutely appalling delivery service. Last Wednesday, I received a notification saying my parcel was out for delivery, only to be told no one was home and a card had been left. No one showed up and no card was left. The exact same thing happened TODAY at 9:03 am. I WAS HOME, I can see my screen door, and nobody came to my door or left a card.… Read more
It’s unacceptable to falsely mark deliveries as attempted instead of actually delivering parcels. Extremely disappointing and frustrating service.
Reviews with attachments
Poor communication, driver doesn’t give a d#mn about your delivery, I got my brand new tv damaged, one of the worst service Show details
In find allied express Australia to be a good courier services – I ordered 2 solar panels seperate orders from eBay on a Saturday from same business in NSW TO VICTORIA LATROBE VALLEY both arrived on the following Wednesday morning courier was polite and friendly have a third item I've just ordered from eBay different business that allied express has already picked it up and is in there depot .
- +1
How could you leave it in that condition? – Ordered a pull up bar for my son’s birthday on 2nd Jan. Sat in depot from 5th Jan until 17th Jan after me calling daily to ask when I can expect delivery, this is how it arrived . It was dragged out of the truck knocking over my pot plants on the way because I am left with drag marks across my outdoor tiles and then left in this condition (see… Read more
photos, hopefully I can attach to this review ) Is this honestly acceptable? Even took a photo of it as POD and uploaded onto their website. Seriously unacceptable. I’m supposed to surprise my son with this piece of damaged goods?
This driver does not know how to give away he cut me off at a intersection and then stuck his finger up at me Show details
This has been a terrible experience regarding my parcel, which I was informed had allegedly been disposed of. I was told by the sender that one item inside the parcel had leaked during transit, however the entire parcel was destroyed without my authorisation or consent. What is most concerning is that no one is able to provide proof of… Read more
destruction, disposal documentation, warehouse records, or any evidence showing who actually authorised this decision. Despite multiple communications, no party has accepted responsibility, and I still do not know whether my parcel was lost, destroyed, or is possibly still being held in the warehouse.
The tracking status on the website also does not indicate that the parcel was destroyed, which gives me reasonable grounds to question what has actually happened to my goods.
At this stage, my parcel is simply gone and nobody is taking responsibility for it. I genuinely do not know what else I am supposed to do.
A very disappointing and stressful experience overall. If you are a sender or receiver using this service, I sincerely hope you never have to deal with a situation like this.
This review is a review about the drivers allied express use not the company even though the drivers are a reflection of the company. Sitting eating my lunch 5mts from the gate, when l get a message AN ATTEMPT TO DELIVER, l view camera footage, driver pulls up to property checks the driveway gates, gets back into van drives off, l deliberately… Read more
left the pedestrian gate open so he could come to the door, notification said a card was left, well no it was not because the mail box is next to the open gate, if you say an attempt was made to deliver YOU REALLY HAVE TO MAKE AN ATTEMPT,
Relieved and pleased! After reading all the negative 1 star reviews I was extremely nervous as allied express was to deliver my couch order. I wasn’t home at the time but I arrived and raced around the complex looking for the apparently delivered boxes only to find them in perfect condition up on my apartments level right next to my front door!… Read more
What a legend! Super fast delivery too so can’t complain however on the tracking it seems my couch went from NSW to VIC back to NSW and then back to me in VIC in the span of a couple days (perhaps a system error) but honestly very very happy!! Thanks team :) oh and I received messages along the way updating me on where and when of it all which was great!
Need a no star option. Lost my order and were not even looking for it. The item I purchased was 9 days over the estimated delivery date so I called Allied Express and provided the tracking number. They confirmed what I could already see on their tracking website, that the item was scanned into their depot 16 day before and had not moved since.… Read more
They told me they would start an investigation. I asked why they had not already started one as surely they can see, or run reports on, undelivered items. They said yes, they do run daily reports that show items that have not been scanned out or in to depots or delivered. I asked why then do they wait for the receiver to enquire before starting an investigation? The answer was basically 'we can't be bothered'. That it's just easier to wait for the receiver to let them know then manage the item. But that's the job isn't it? Freight logistics. Managing the items you are entrusted to deliver. What an appalling business behavior. 9 days past delivery, they know it hasn't been delivered but do nothing. If the business you are considering buying from uses Allied Express, look elsewhere.
On my Temple and webster order delivered last week, the item was arrived with torn, crushed, and wet packaging; contents were exposed (see photos). The assembly manual was missing, so I can’t confirm all parts or complete assembly. It’s clear no care was taken: the carton was poorly taped over tears, no waterproof protection, and left upright against a wall in the weather. Worst delivery I have ever seen. Show details
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Latest follow-ups
Allied is the Best approachable customer service from many couriers. I am a business. I was out yesterday. Tracking shows they tried to deliver. I called the toll free number. A polite person answered the phone promptly. Not many take calls these… Read more
days. Allied actually listen and gave me information after checking status. Goods arrived today as I was told. Allied is reliable. It is not their fault if client is not there but they do help. I have found Allied has excellent Customer Service and Drivers. They track parcels really well.
Follow-up · Allied is an Excellent delivery company. Tracks well. Delivers well
Allied Express collected a 60kg parcel from my home. Once the carton was outside, the driver had me help him pick it up and carry it over my courtyard wall. I dropped it because it was too heavy and awkward, hurting my neck and shoulders. I am a… Read more
small 62yo woman. The driver could have used his hydraulic lifter but chose to move the parcel to the lifter. This occurred in March this year (2026). I wrote to Allied Express because of my injury and the Industry Standards not being practiced. They ignored me. I even sent emails to their customer service information account and they replied that the email is not monitored (???)
Follow-up · After several attempts to warn Allied Express of -some of- their drivers breaching OHW&S laws, I still never heard back from them. I was injured after having to help lift my 60kg+ carton over a metre high wall.
Allied Express delivered a pallet of packages to my address yesterday, my partner was home at the time. The driver told her he had a pallet for delivery, when he placed it in the front yard my partner looked over the pallet and told the driver only… Read more
one package was for her partner. The driver was going to leave but she insisted that only one parcel was addressed here and All the others were for other customers. He rang his head office and was told to take them all back to the depot. As it was too heavy for him to reload by himself he looked at my partner a woman in her mid sixties and said in a stern voice ‘ you help ‘ so she did. Allied Express clearly have no regard for OH& S and their drivers lack training in basic OH& S practices. My package is now at Kingaroy an hour and a half from here and will not be delivered until next week. Very poor service and I have made a formal complaint and requested a call from Allied Expesses WH&S representative.
Follow-up · I have had no response whatsoever from Allied Express. Discussed.
Positive reviews
I had an Allied delivery from Amazon. The driver was superb, and nothing was too much trouble for him. I defy anyone to provide better service. I've since had communications with their office which I can describe in one word ... outstanding. Show details
Allied Express delivered my parcel earlier than expected the driver was courteous and had no issues with any part of the process, my package had 3 parts all delivered with no damage. Would recommend them for parcel delivery Show details
They (Adairs and Allied Express) were brilliant from the start to finish. Adairs processed my order on the same day and two bulk items arrived from Victoria to Brisbane in less than 48 hours transported by Allied Express. I wasn't expecting this fast as the weather was pretty wet. Very happy. Thank you. Show details
Negative reviews
Received an online update to say a card had been left as no one was present in the home. I immediately went out to the mailbox, where no card had been left and I HAD BEEN IN HOME! Appalling and had no further updates. Show details
Left a 39kg mattress on my driveway, didnt even bring it upstairs & leave at my door. When I called to complain a rude woman told me it was all my fault. She then asked "what do you expect me to do". Well I expected a little professionalism & an… Read more
apology! I am a disabled woman so this would have been impossible for me to carry on my own. Very dissapointed with this pathetic company!
Follow-up · There was no signature required although I assumed there would have been with such a large, expensive product. I did get several tracking updates on day of delivery but as I was busy that day, I didnt see the emails until after the product was delivered. As the matress was left in the drive way I was not even aware it had arrived until I was about to leave the house.
I live in a 58 unit apartment building, left a message for the driver with my mobile number and ATL incase out and waited home the entire day for the package. At 18:15 get a message saying they could not find the address. No one called. I think the driver just couldn't be bothered or ran out of time. Of course their depot is closed by this time.… Read more
Sent another message asking why and received a response that the item had likely been delivered, it hadn't. By 7am the next day when their call centre open again, the item has missed another truck for the day so another day lost and can't be here rest of the week, so they won't leave. These people have no use of collection points and no other options for redirection and the call centre is pretty powerless. Its 2026 and it takes over a week to get a package from Sydney to Melbourne at high courier fees? Despite the issues, might as well use Auspost than this inept company.
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Recent reviews
Extremely disappointing experience with Allied Express. My delivery has now been delayed for over a week, with repeated promises that it would be delivered “the next day” — but it still hasn’t arrived. What makes it worse is the complete lack of communication or urgency. I have had to chase them repeatedly, and there seems to be no genuine effort… Read more
to resolve the issue or provide a reliable delivery timeframe.
If you are relying on Allied Express for an important or time-sensitive delivery, I would seriously think twice. A week of delays and constantly being told “tomorrow” is simply not good enough.
Very poor service and even worse communication.
So far its eight days from when Allied got my package (in Sydney), and still no delivery. Just saw online that package is now in their depot in WA. Sadly, I live in SA. Show details
I have updated stars because customer service at allied express sorted the matter & resolved issue with a new driver & delivery booked & completed the next day. They advised the original driver was getting a warning letter. So at least they have human cs reps to resolve issues. Their tracking updates are still poor so you're better off calling.… Read more
Overall it was a massive headache on my part with lots of time wasted waiting. Orig: Absolutely incompetent & I assume lying driver. I live in a standard suburb with mostly houses & townhouses. No apartment buildings or confusing streetscapes & yet this incompetent driver couldnt locate my address? If he can drive around the depot surely he can drive around other similar & likely less chaotic suburbs. Sounds like he faked the inability to find address & never showed after waiting around all day to sign! Allied also claimed initially they did not have my parcel when in fact they did & it wasnt until I complained that it suddenly scanned. They must use the laziest most incompetent drivers & bunnings will lose me as a customer due to them using allied! You try & do right supporting AU local businesses but the service is pathetic. No wonder USA & China are taking over industries!
poor customer service, little to no care of items collected or even being collected. had multiple damaged items arrive to customers. have had drivers tell me not to book on Fridays as they don't like to work hard on Fridays. when phoned to complain about items not collected the driver says he's to busy and won't be coming to do the pick up. terrible service. Show details
It is only 8 hours between Brisbane and Rockhampton. My parcel was apparently sent from Brisbane on the 21st of August, it is now the 2nd of September and there is still no sign of my package. I guess it's time to see what can be done legally. Show details
If you buy things from Kogan/Dick Smith, make sure you input the right address, otherwise it would take it forever to get the system updated, Allied Express is their freight service provider, it has sent to the wrong address twice (took 2 weeks to finally deliver to the updated address). Then I realise there are 2 parts for the delivery, but they… Read more
only delivered one part. It took me one week to message Dick Smith and phoned Allied Express up, but they are still investigating on the matter. You missed one part of the product, you should action it quickly to deliver it again. I don't understand why it would take that long to investigate this matter. Now I still can not assemble this product so I have to commute to work everyday.
These clowns lost my package when they picked it up from the store. Then was out for delivery all day and never showed. Worst delivery company you could deal with absolutely garbage Show details
This company is not even worth a review , waited in for my daughters Parcel now three days after being told its out for delivery and them driver taken back to the depot, then to be told you need to move on by supposedly customer service Show details