Allied Express
Verified2,979 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
I can't honestly understand why companies even use these so called reliable couriers. I had a delivery supposedly due for delivery over a week ago and am still waiting for another scan. I am disgusted by the unreliability of this company with it's lack of updates and lateness of delivery. The reviews on here speak volumes! Show details
Item was picked up scanned in but after that no tracking. Can’t find in warehouse still awaiting outcome to where it is. Sent before easter. Was told when called send an enquiry to raise and if lost they will reimburse or replace. Let’s see what happens. Absolutely disappointing as product is of value Show details
I recently had the absolute pleasure (and by pleasure, I mean prolonged confusion and mild rage) of dealing with Allied Express… and wow, what an experience. If you’re looking for a delivery service that operates on a completely different concept of time—one where schedules are more of a suggestion than a commitment—then you’ve hit the jackpot.… Read more
Pickup times? Flexible. Updates? Non-existent. Communication? A distant myth.
We were waiting for a washing machine pickup, which apparently required us to develop psychic abilities because there was zero contact from Allied Express. No call, no message, no “hey, we’re running late,” nothing. Just vibes.
At one point I genuinely wondered if the booking had been sent via carrier pigeon and it just… never made it.
Customer service was equally impressive—in that it felt like shouting into the void and hoping for emotional closure.
All in all, if your goal is to test your patience, question your life choices, and form a deep emotional bond with an unmoving package, Allied Express will absolutely deliver (just not your actual item).
Would not recommend unless you enjoy chaos and unanswered questions.
Reviews with attachments
Poor communication, driver doesn’t give a d#mn about your delivery, I got my brand new tv damaged, one of the worst service Show details
In find allied express Australia to be a good courier services – I ordered 2 solar panels seperate orders from eBay on a Saturday from same business in NSW TO VICTORIA LATROBE VALLEY both arrived on the following Wednesday morning courier was polite and friendly have a third item I've just ordered from eBay different business that allied express has already picked it up and is in there depot .
- +1
How could you leave it in that condition? – Ordered a pull up bar for my son’s birthday on 2nd Jan. Sat in depot from 5th Jan until 17th Jan after me calling daily to ask when I can expect delivery, this is how it arrived . It was dragged out of the truck knocking over my pot plants on the way because I am left with drag marks across my outdoor tiles and then left in this condition (see… Read more
photos, hopefully I can attach to this review ) Is this honestly acceptable? Even took a photo of it as POD and uploaded onto their website. Seriously unacceptable. I’m supposed to surprise my son with this piece of damaged goods?
This review is a review about the drivers allied express use not the company even though the drivers are a reflection of the company. Sitting eating my lunch 5mts from the gate, when l get a message AN ATTEMPT TO DELIVER, l view camera footage, driver pulls up to property checks the driveway gates, gets back into van drives off, l deliberately… Read more
left the pedestrian gate open so he could come to the door, notification said a card was left, well no it was not because the mail box is next to the open gate, if you say an attempt was made to deliver YOU REALLY HAVE TO MAKE AN ATTEMPT,
Relieved and pleased! After reading all the negative 1 star reviews I was extremely nervous as allied express was to deliver my couch order. I wasn’t home at the time but I arrived and raced around the complex looking for the apparently delivered boxes only to find them in perfect condition up on my apartments level right next to my front door!… Read more
What a legend! Super fast delivery too so can’t complain however on the tracking it seems my couch went from NSW to VIC back to NSW and then back to me in VIC in the span of a couple days (perhaps a system error) but honestly very very happy!! Thanks team :) oh and I received messages along the way updating me on where and when of it all which was great!
Need a no star option. Lost my order and were not even looking for it. The item I purchased was 9 days over the estimated delivery date so I called Allied Express and provided the tracking number. They confirmed what I could already see on their tracking website, that the item was scanned into their depot 16 day before and had not moved since.… Read more
They told me they would start an investigation. I asked why they had not already started one as surely they can see, or run reports on, undelivered items. They said yes, they do run daily reports that show items that have not been scanned out or in to depots or delivered. I asked why then do they wait for the receiver to enquire before starting an investigation? The answer was basically 'we can't be bothered'. That it's just easier to wait for the receiver to let them know then manage the item. But that's the job isn't it? Freight logistics. Managing the items you are entrusted to deliver. What an appalling business behavior. 9 days past delivery, they know it hasn't been delivered but do nothing. If the business you are considering buying from uses Allied Express, look elsewhere.
On my Temple and webster order delivered last week, the item was arrived with torn, crushed, and wet packaging; contents were exposed (see photos). The assembly manual was missing, so I can’t confirm all parts or complete assembly. It’s clear no care was taken: the carton was poorly taped over tears, no waterproof protection, and left upright against a wall in the weather. Worst delivery I have ever seen. Show details
Unsafe and Negligent – Stay Away! Allied Express is utterly unprofessional and unreliable. I was promised a delivery team for my dining table (almost 200 kg with the wooden box) and six chairs in three different moderately heavy boxes, but only one driver arrived and I was forced to help lift the heavy box, resulting in painful wood splinters in… Read more
my dominant hand. I am a surgeon and now unable to work today because of their negligence. They offer no flexible delivery times (Mon–Fri 9–5 only) and give false reassurances. Avoid this company at all costs – they are careless, unsafe, and not worth the risk.
absolutely rubbish. Sent me text request no signature drop off at 8:30am, then almost 8pm system update showing card left... I wanted for a whole day and received a lie! Courier never came! Show details
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Have recently had 3 deliveries from Allied Express through 3 different online retailers and the boxes are either so roughly handled, they are damaged (torn open, dented, crushed) or the contents are damaged as a result. This is consistent. Also, they don't deliver when they say they will; their emails and SMS alerts giving a date for delivery… Read more
cannot be trusted.
They will deliver whenever suits them despite advising clients of a date that the clients then plan their schedule around. Imagine being advised that delivery is June 25/26 then advised the date has been moved to June 11/12, so you make plans to be out of town on June 6-8 and then get delivery notice on the morning of 7 June (Saturday) and you're 2.5 hours out of town, or worse, in Melbourne (a 4-hr flight) or wherever! Over $1000 of merchandise left at your door, exposed to the weather and to thieves. And then your security camera shows how roughly they've handled your furniture whilst unloading it off the van and the box is damaged when you get home. Allied doesn't care. An absolutely crap-rate company. I've told retailers to stop using them and even made Temple & Webster reimburse me over $200 for the delivery fee, which they did. Do better, MUCH BETTER, Allied Express!!!!!!!
Will not be using ever again. ACCC complaint filed against scammers that are constantly overcharging for services without proof. I measure boxes myself!!! I know their dimensions!!!! Stop overcharging its scam disguised as a service!!! Had enough!! It doesn’t matter which booking provider you use so long as you go with Allied Express they’re guaranteed to overcharge you. Show details
Apparently these couriers aren’t allowed in your home . I’m currently sitting here looking at 2 x 45kg packages containing furniture blocking my front door ,which are sitting in a rapidly increasing puddle in torrential rain , after injuring myself trying to lift a box , weighing 2/3 of my body weight, in desperation. As a 55 year old lady - I… Read more
have no way of moving these . I literally can’t budge them over a door frame - they are inches away , but might as well be kilometres .
Be very aware that Temple and Webster use this company and your furniture isn’t actually delivered inside your home .
Maybe better to buy from a big company if you need a hand with heavy boxes , because chivalry is obviously dead
Latest follow-ups
Allied Express collected a 60kg parcel from my home. Once the carton was outside, the driver had me help him pick it up and carry it over my courtyard wall. I dropped it because it was too heavy and awkward, hurting my neck and shoulders. I am a… Read more
small 62yo woman. The driver could have used his hydraulic lifter but chose to move the parcel to the lifter. This occurred in March this year (2026). I wrote to Allied Express because of my injury and the Industry Standards not being practiced. They ignored me. I even sent emails to their customer service information account and they replied that the email is not monitored (???)
Follow-up · After several attempts to warn Allied Express of -some of- their drivers breaching OHW&S laws, I still never heard back from them. I was injured after having to help lift my 60kg+ carton over a metre high wall.
Allied Express delivered a pallet of packages to my address yesterday, my partner was home at the time. The driver told her he had a pallet for delivery, when he placed it in the front yard my partner looked over the pallet and told the driver only… Read more
one package was for her partner. The driver was going to leave but she insisted that only one parcel was addressed here and All the others were for other customers. He rang his head office and was told to take them all back to the depot. As it was too heavy for him to reload by himself he looked at my partner a woman in her mid sixties and said in a stern voice ‘ you help ‘ so she did. Allied Express clearly have no regard for OH& S and their drivers lack training in basic OH& S practices. My package is now at Kingaroy an hour and a half from here and will not be delivered until next week. Very poor service and I have made a formal complaint and requested a call from Allied Expesses WH&S representative.
Follow-up · I have had no response whatsoever from Allied Express. Discussed.
Allied delivered an expensive consignment (on a pallet) on a Friday without any one to receive the delivery (office/warehouse unmanned that day). We received no notification that the item was out for delivery only that it had been received into… Read more
their warehouse in VIC the day prior (was coming to NSW). On Monday, turned up to work and the electronics consignment had been sitting outside in the weather in front of our warehouse over the weekend with delivery status still reporting NOT DELIVERED. (Otherwise, would have rushed to our office/warehouse).
Very fortunate the consignment was not stolen or vandalised. Follow up with vendor, they confirmed item was still showing NOT DELIVERED on the Monday. Requested POD from Allied, they sent a picture of 'scribble'. After registering my complaint, the status was changed to DELIVERED and Allied then attempted to report the consignment was 'Authorised to Leave' (really - a pallet) and they had sent an email and a message (but can't provide any proof of those claims).
Never again, they just refuse to accept responsibility.
Follow-up · Reported issues on the day the shipment was found to be delivered without notification and without authority to leave (who would authorise leaving a large 15K engraver unattended and in the weather). The consignment was soaked (rained over the weekend) but luckily only affected the frame box which was top load, the laser engraver underneath was… Read more
Recent reviews
Very poor service by allied express I have been waiting for my parcel from last Thursday as per text message but it have not arrived I called the customer care the girl answered does not anything about the package that the driver took n when it’s coming to me or to the depot Received a message today Saturday that the parcel will be delivered today yet it’s not Show details
I rarely leave reviews, but this experience has been beyond frustrating and completely unacceptable. My parcel was marked “onboard for delivery” and I was explicitly told by customer service that it would be delivered the next day. I rearranged my plans and waited — only for the tracking to remain stuck on “in depot” well into the afternoon with… Read more
absolutely no explanation.
After following up, I was told it had merely been “requested” to go out and that operations would respond within 24 hours. This alone shows a serious lack of internal coordination. The next day, it was finally marked “onboard for delivery” at 10:57 AM with an expected delivery by COB.
I then wasted an entire day waiting — again — and by the end of the day, it was still showing “onboard for delivery” with no delivery, no update, and no communication whatsoever.
This is not just a delay. This is a complete failure of basic delivery service standards. “Onboard for delivery” is clearly meaningless in your system, and there is zero transparency when deliveries are missed or pushed back. Customers are left waiting all day with no clarity, no accountability, and no respect for their time.
On top of that, the website is incredibly poorly designed. It is difficult to use, especially on mobile, and makes even simple actions like tracking or submitting requests unnecessarily frustrating. For a company handling logistics, this level of digital experience is frankly unacceptable.
This is especially unacceptable when people rely on these deliveries for essential items. The entire process feels disorganized, unreliable, and reactive rather than professional.
I strongly urge Allied Express to fix these issues:
* Accurate and reliable tracking updates * Clear and proactive communication when deliveries are missed * A properly designed, mobile-friendly website * Proper prioritization of parcels that were not delivered as promised
Until these issues are addressed, this level of service is not acceptable. I will not be purchasing from any business that uses Allied Express again, and I strongly advise others to avoid them unless they are prepared to deal with delays, poor communication, and a lack of accountability.
Recent slipped disc - bad back.. bought a mattress to help (door to door delivery). Mattress went missing, found 6 days after supposed delivery date at local petrol station. Had to get trailer and collect myself. No accountability or regret- don't use them! Show details
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I would give no stars if I could, Absolutely abhorrent company waited all day and no show called the contact number and the lady had no idea about anything. The office in Townsville closes at 3pm so she could not call them and she is not allowed to give out the Townsville office number. What a joke and they cant call there drives because they dont have there numbers. WHAT A JOKE Show details
I’m a Dialysis patient delivery driver buzzed my intercom by the time I got to the door he dumped four pieces of delivery boxes in our front gate and just went off. The boxes are heavy. I can’t carry it. My husband got a bad back. I called the company and the girl on the phone said they are not allowed to take the boxes near the unit. I explained… Read more
how my situation and she said shes sorry to hear. We are unable to carry the boxes , also she can’t help or the driver can’t help. So if you’re sick or if you have bad back or you can’t carry things, good luck using this company absolute joke.
I ordered a new TV and they took great care making sure it was left in the garage safely and not in view on the street. It was raining and just a week prior I had multiple packages stolen so this meant a lot to me. Show details
Driver refused to deliver my packages up the flight of steps to our apartment, so at 66years old with a bad back, I had to carry the 3 boxes up myself. Unhelpful. Not impressed. Isn't this what a courier is supposed to do, deliver? Show details
Shocking experience and didn’t follow up and never gets back to you ,they just shoved statues in a box with no support, made complaint to have nothing resolved, would use them again ,not reliable. Show details
I ordered from Vevor and they sent the item with Allied Express. I came here, saw the reviews and started to worry. But everything was okay. I got an email saying the item would be delivered today. I could also click on a button so they would leave it without a signature, but that took me to a page saying it would be delivered tomorrow and it… Read more
didn't confirm that it would be left without a signature: hence 4 stars. The item was delivered today, so all good.
Was on board for delivery, said delivering today anytime between the morning and 7pm. 7pm rolls around, no delivery. 9am I call the next morning, “delivery man forgot sorry, will be delivered today”. 1pm today now delivered, blocked security door so I had to squeeze arm through to move the 20kg+ box over, couldn’t bother ringing the doorbell or nothing. Not impressed Show details
I have sent multiple requests and emails to interparcel who we have booked through regarding carton 4 of 5 for this consignment. all 5 cartons were placed outside our business for collection and only 4 of them were collected. I have been assured by your customer service on multiple occasions that the missed box will be collected by Allied express… Read more
and it is still sitting here. It has been sitting outside our business since the 12/02/26 not only with the rest of the consignment but by its self waiting. This is absolutely unacceptable, complete incompetence
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