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Seven Seas Worldwide

Seven Seas Worldwide

 Verified
Seven Seas Worldwide
4.7

452 reviews

Positive vs Negative
91%9%
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Delivery Time
  • Early
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  • On Time
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  • Late
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  • Unacceptably Late
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  • Never Arrived
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  • Never Collected
Sender or ReceiverSender · Receiver
Delivery Arrived in Good ConditionYes · No

 AI reviews summary 

Seven Seas Worldwide is highly regarded for its international relocation services, particularly the "MoveCube" and box shipping options between the UK, Australia, and New Zealand. Users consistently praise the company for its transparent communication, reliable live tracking, and exceptionally helpful drivers. While the process involves significant documentation, the 24/7 customer support is noted for successfully guiding users through customs and inventory requirements.

Pros
  • Exceptional Staff and Drivers: Personnel at both pickup and delivery locations are frequently described as professional, friendly, and willing to go above and beyond, including assisting with packing strategy and heavy lifting.
  • Comprehensive Tracking: The online portal provides accurate, real-time updates and "vessel tracking" that gives users peace of mind throughout long-distance sea transits.
  • Effective Communication: The company maintains high levels of engagement through regular email updates, clear instructions, and a 24/7 call centre that effectively resolves paperwork and customs queries.
  • Reliability and Item Care: Goods consistently arrive in excellent condition, with users noting the high quality of provided packing materials and the durability of the MoveCubes.
Cons
  • Digital Interface Issues: The website and online documentation portal can be "fiddly" or unintuitive, with some users reporting bugs during document uploads or difficulty navigating inventory forms.
  • Pricing Transparency: While most find the service affordable, some users reported significant discrepancies between initial quotes and final charges due to weight limits or unexpected arrival fees.
  • Inconsistent Delivery Boundaries: There is conflicting feedback regarding "door-to-door" service, with some drivers refusing to navigate stairs or enter properties, leading to physical strain for unaccompanied customers.
  • Occasional Delays: While many shipments arrive early, a small segment of users experienced significant delays or felt that the initial time estimates were overly optimistic.
Verdict

Seven Seas Worldwide is a top-tier choice for international moves, offering a highly supported and transparent experience that justifies the administrative effort required for customs. It is particularly recommended for those moving between the UK and Australia who value proactive communication and reliable tracking over the lowest possible price.

452 reviews
5 Ali  · On time. Delivery guy friendly and efficient. Tracking info spot on
5 Alex P  · Our experience was excellent, our boxes arrived in Brisbane from Christchurch on time and without any damages.
5 col  · completely satisfied. Always felt safe with this company and they never let me down. Good prices too.
5 Anu j.  · Excellent service. Highly recommend. Well tracked and professional.Received all goods in good condition.
5 Pauline Chai  · Smooth transactions from pickup to drop off. Very satisfied with service
5 Napoleon Ernesto R.  · It was easy to use it. They provided me with everything I needed.
Simon W
Simon WVIC2 posts
 

Our experience shipping our crate from Melbourne, Australia to London was excellent. All of the SevenSeas team were super helpful and friendly. A real dream to deal with. Will absolutely be using SevenSeas again when we move back home. Show details ·  1

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Reviews with attachments

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Lowella Dena
Lowella DenaVIC2 posts
  Fair Incentive

I just wanted to commend the trucking company that delivered our items from Adelaide. The whole process was incredibly smooth — from booking to delivery. The drivers were very friendly and professional, and communicating with customer service was easy and hassle-free. On top of that, their rates were very affordable. We’re really happy with the service and would definitely use them again. Great job! Show details ·  1

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Christine
Christine
  Verified

Great service and communication, particularly the people who dropped our cube off when packing and delivering. We sailed through Australian customs - only one box of shoes was checked (that I had cleaned thoroughly, so no drama there). I also loved the tracking portal online - it gave me peace of mind. Show details ·  1

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Kate
KateNSW
  Verified

I would heartily recommend Seven Seas for international removals to Australia. The process is so user friendly - ordering and delivering boxes, using the online inventory record, assisting to ensure that my shipment would go through customs and quarantine smoothly, receiving updates on the progress of shipment, being able to track progress online… Read more ·  1

and being able to speak to a staff member about any queries or concerns. Friends who had used their services recommended them to me, and I will be recommending them to my friends and family. Great service at a reasonable price supported by competent and friendly staff. What more could you want?

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ReaLadge
ReaLadge
  Fair Incentive Verified

Absolutely flawless service going from Australia to UK, took a few months to get there but everything came back perfectly. Would definitely use Seven Seas World Wide again if I need to. Show details ·  1

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Fitzrovian
FitzrovianVIC2 posts
  Fair Incentive Verified

I seldom give excellent reviews but I cannot rate this company more highly. From the start, communication was prompt and useful. Our 9 cases were picked up in Germany as promised and the collection team were helpful. From then onwards, the tracking provided information across Europe and then the ship to Australia. We were given notice of… Read more ·  1

imminant docking and then when customs was cleared. Delivery was prompt and again, the delivery personnel couldn't have more helpful or pleasant. The whole process was transparent and the costs given upfront were accurate. Finally, all our goods were in the same condition as packed - no breakages whatsoever. The packing materials provided were totally appropriate. Thank you so much.

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Kelly. S
Kelly. SNSW
  Fair Incentive Verified

I shipped my belongings from Sydney to Kuala Lumpur, Malaysia during a major relocation, and I am genuinely so grateful for how smooth this experience was. From the start, the pricing was clear and upfront. There were no surprises, no hidden costs, and no confusion at any point. That alone made a huge difference during an already emotional and… Read more ·  1

stressful life transition.

The team was incredibly helpful, responsive, and reassuring throughout the entire process. Everything was explained clearly, handled professionally, and delivered exactly as promised. The shipment was swift, accurate, and completely error-free.

When you are relocating internationally, trust and clarity matter so much. Seven Seas Worldwide delivered both. I felt supported and taken care of, and I would absolutely recommend them to anyone moving overseas.

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Madi S.
Madi S.ACT
 

I needed to figure out how to ship my whole life or at least part of it for an amount that isn't obscene. When I started looking I noticed the seven seas offered the option for cargo ship. It was much cheaper than sending it all via plane. The emails and customer service team were on top of it and able to provide me with timely updates as well as… Read more ·  1

make sure I was informed. I'm very pleased with the ease of use for the website, the price, and the customer service when I needed anything. I also ordered more boxes than I needed so I was able to return those easily.

My boxes survived the travel pretty well. There wasn't significant damage. A couple of my items were damaged but that was due to the heat which is out of everyone's control.

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Kooi
KooiNSW
  Fair Incentive Verified

7 Seas (Malaysia), had been most efficient & extremely helpful (& patient), from Start to Finish, with regards to my Shipment from Petaling Jaya (Malaysia), to Sydney (Australia) . . my 21 boxes were packed into their Cube (photos below), on 7 Nov 2025 , & I understand that Shipment to Sydney will occur within the coming few days (pl see email below . . Note that I have blurred my personal name, for Security reasons) . . TQ . Show details ·  1

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Jess R
Jess R
  Fair Incentive Verified

We used sevenseas to move our stuff from the UK to Melbourne. Sevenseas were really helpful before our shipment left the UK. Tracking was really good as we could see where our stuff was. Our shipment arrived 3 months later, and no damage! Staff were helpful loading and unloading our move cube Would 100% recommend. Show details ·  1

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Luie K.
Luie K.
  Fair Incentive Verified

I received my quote on 29/07/25 and had the Large MoveCube delivered to South East Brisbane, Australia by 01/08/25. From there, everything was seamless — my shipment arrived in East Auckland, New Zealand on 11/09/25! That’s an incredibly fast turnaround for such a big international move. As it was my first time shipping anything overseas, I… Read more ·  1

decided to pay for the premium insurance for peace of mind. I’m glad I did, although in the end every single item arrived safe and in perfect condition. The whole process was stress-free, and I always felt supported with clear communication and easy-to-follow instructions. I also called them for reassurance quite often throughout the entire process, and every time they were patient, helpful, and happy to answer my questions. During the transition I also changed delivery address, as I received a house approval before my shipment arrived, and since it was nearby the original address there were no problems or extra charges. Payments were simple to manage through their website, and the tracking kept me updated the whole way through. The team was professional, reliable, and turned what I thought would be a daunting task into a smooth and straightforward experience. Absolutely amazing service and an excellent experience overall. I would 100% recommend them to anyone moving between countries!

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Heidi T.
Heidi T.
 

We have ordered two large move cubes and had successfully sent to Australia! Great service for the staff who even helped us to move the heavy furnitures from home to the truck! It’s also very good to answer the enquiries through phone. Would definitely use the service again if I needed in the future. Show details ·  1

Couriers

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YTW
YTW
  Verified

Ordered a move cube to ship items from Sydney to Hong Kong. Service was fast and efficient, and gave me timely updates about status of the package. Show details ·  1

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Adam
AdamQLD2 posts
 

From the moment I started on the website, through to delivery of my boxes this company communicated every step of the way. It was a lot cheaper than I expected and couldn’t be happier with the whole experience. I only wish I had discovered you years sooner, would’ve saved me a fortune on storage fees! Show details ·  1

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Valerie  Dunlop
Valerie Dunlop2 posts
 

Excellent help from both Australian team and UK team to help me navigate all the technical challenges I faced , inline help when I needed it . I’m so happy to now have all my personal belongings safely delivered in Scotland Many thanks to everyone who helped me Thanks Show details ·  3

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Beth
Beth
  Fair Incentive

Everything has been amazing. Booking our inspection and delivery of the empty Movecube, were very easy and straight forward. Both drivers i met in the UK were very friendly, polite and helpful with any enquiries I had. The inventory was very easy to navigate, although the words were limited in the description box and I did have to abbreviate.… Read more ·  2

There were some emails back and forth to ensure I had included all of the correct documentation and this was very helpful. There have been multiple updates with where my movecube is and what the next action will be. Once the movecube was on route, the tracking was brilliant and the kids loved seeing where it was travelling on the map. I am very grateful for all of the updates, as this gives me peace of mind during this stressful move overseas. The estimated time of arrival was accurate with our cube. Booking for the arrival to our address was very easy and we had it delivered the same week it arrived at our local depot. The driver was very friendly and kindly helped us unload, which made the limited time, move quicker and more relaxed. Thank you so much to Sevenseas!

Latest follow-ups

Trent
TrentQLD
  Fair Incentive

Very helpful team of people available to talk to if calling from Canada or Australia. There was a hiccup with my shipment, but the team helped me work through it successfully. Show details ·  2

 Follow-up  · Hi - the hiccup was that my shipment didn’t meet the criteria for unaccompanied personal effects (something like that). It was an unusual case, as I had the items stored in Canada for many years. The team helped me through it, explained the issue, how to resolve, had someone at the destination help with customs, and it worked out fine.

Kin Shing
Kin ShingNSW2 posts
 

Two months before I confirm the order of a medium cube, I have made deposit and get booking confirmation. I tried to log in with no success. And I received no further follow up of account log in for a month. Then I called up 7 seas local contact… Read more ·  2

number and get my access to account log in. If I have not called the office, I might have missed out time to finish formalities.

 Follow-up  · After I can log into my account. Everything go smoothly and I can book picking on time two weeks prior I have departed to destination Sydney.

Lisa C.
Lisa C.NSW2 posts
 

Not my first review of Seven Seas. Up until this time, I've had great things to say and have always recommended them to friends. Our boxes arrived just out of scheduled timing. That happens. Was a bit disappointed with the lack of updates this time… Read more

around though. A substantial amount of our items arrived broken. Whilst these items held no real monetary value, but they were sentimental enough for us to pack to move to China. Disappointed with the response from customer service, when we sent the photos. We weren't after an insurance claim, but it felt like they passed the buck on who was responsible, blaming the Chinese couriers.

 Follow-up  · Customer service initially blamed the Chinese couriers that delivered our boxes, then blamed me for not packing well enough. I used the materials provided by Seven Seas as well as extra bubble wrap that we purchased. I followed the packing instructions as I have always done. As I said, this was my first disappointing experience. I’ve never had any breakages or issues previously.

Seven Seas Worldwide
Seven Seas Worldwide    

Please accept our apologies, Lisa, this is… Read more

In-depth reviews

Madad
MadadNSW6 posts
  Fair Incentive

Second time i used this company. On the whole, very good. I shipped 5 boxes from UK to Australia. Communication was good. Dropped boxes off, collected on time, delivered on time. Live tracking was good. A few minor negatives. I thought the online application could be a bit difficult. It took me a few attempts, but I was able to get through to… Read more ·  1

customer service quickly and they helped straight away. Other times I called customer service the wait was very long (30 minutes). Also, with regard to drop off, I had be told they deliver to your door on my preliminary inquiry, however customer service later told me that they do not do stairs. However, on arrival the delivery driver was exceptional and took boxes up a flight of stairs and into my apartment. Also, he refused a tip. I think Seven Seas should be clearer on this. Other criticism is the costs. I paid in the UK (GBP) which I thought was total cost of shipping boxes. However, when boxes arrived in Australia, I was hit with another AUD300 in costs. This was probably my fault for not reading all the paperwork, but I wish the total costs were given at the start. On the whole, pretty good service and I would use again

Rudy
Rudy
  Fair Incentive Verified

I was pleasantly surprised on receiving first class support and guidance during one of the most stressful time of my life, relocating back to Australia. Boxes were delivered promptly and when i needed more of them, they just delivered without hassle. There are so many rules and guidelines on what can and cannot be packed , and especially more so… Read more ·  1

for Australia. I was constantly worried that I would miss something. However I quickly realised I could just call Seven Seas's support hotline and received professional guides and answers to whatever enquiries i might have. One thing that I was most grateful of was when I was notified of a mistake I had made on my declaration. Fortunately their online documentation system was so advanced that allowed me to made the correction and resubmit.Being able to prepare all the required documents online was a tremendous help since I do not have access to a printer. Thanks Seven Seas Worldwide. I definitely recommend using their services to anyone looking for overseas mover.

Couriers

Find out how Seven Seas Worldwide compares to other Couriers

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LCow
LCow
  Fair Incentive

I recently used Sevenseas Worldwide's MoveCube service for an international move from Hong Kong to Australia, and the experience exceeded my expectations. From start to finish, the process was smooth and stress-free, thanks to their well-organized system and exceptional team. Their customer service hotline was always responsive, providing timely… Read more ·  1

and clear information every step of the way. The staff were not only knowledgeable but also incredibly friendly, offering detailed instructions that made the moving process much easier to navigate.

The drivers and movers on both ends were professional, punctual, and carried a fantastic attitude, ensuring everything was handled with care. The efficiency and reliability of Sevenseas made what could have been a complicated relocation into a seamless experience.

I highly recommend Sevenseas Worldwide for anyone looking for a hassle-free international moving service. Their MoveCube option is a fantastic solution for securely transporting belongings, backed by a team that genuinely cares about customer satisfaction.

Recent reviews

Markus
MarkusWestern Australia
 

We've used Sevenseas the second time now to send sports equipment (bikes) abroad. The whole process is made very easy. From getting a quotation, to the pickup of the goods to the receiving procedure at the other end. Very friendly and helpful pickup and delivery drivers! Thank you Sevenseas! Show details ·  1

Jenny P.
Jenny P.Victoria2 posts
 

Seven Seas Worldwide was seamless for booking 12 large boxes to come to Australia from the UK. Their support both online and over the phone was easy and always helpful. I was constantly advised of any updates with the shipment. The driver was helpful too regarding instructions re where to place the boxes (delivery with a smile). Would definitely recommend this company!!!!! Show details ·  1

Jian W.
Jian W.VIC
  Verified

super clear instructions on the process of shipping and streamlined service from delivery of shipping boxes to collection of shipment. Updates at every stage of good transport was notified to customers. Any requests on the modifications of online documents were promptly addressed over a phone call. It'd be nice to have pictures of what boxes of… Read more ·  1

different sizes look like for customers to have a more accurate estimation on the number of boxes needed but any excess boxes were returned easily without any additional hassle.

Matthew Saxon
Matthew SaxonNSW
 

Top marks across the board. Drivers in the UK and Australia were excellent. Tracking and updates were accurate and well timed. Phone and internet support were very helpful. Would use again and would definitely recommend. Show details ·  1

carys9914
carys9914
  Verified

I have now used seven seas multiple times with each move made between the UK & Australia. I have always had an exemplary service from the very start of the process to the end. They are prompt with their replies and send numerous emails so you do not forget anything. I particularly love the customer service of the men who have picked up and dropped… Read more ·  1

off the items at the homes; they are always kind and happy to answer any questions warmly. It is a very seamless process- I do not have any concerns for my belongings each time the move has been undertaken. Thanks so much; I will very likely use this service numerous times in the future.

Hannah C.
Hannah C.VIC
  Fair Incentive

Some hiccups initially sorting the right option paperwork wise as I was shipping multiple boxes home however collection, pickup, replacement boxes when 1 broke, and delivery was all very smooth! Show details ·  1

Pablo R
Pablo RQLD
  Fair Incentive

I had a very positive experience with your service from start to finish. The live tracking worked well and made it easy to stay updated on my shipment’s progress,. Your online support was also good. The drivers were friendly, professional, and very helpful throughout the process. Overall, everything went smoothly, and I’m very satisfied with the service provided. Show details ·  1

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