Allied Moving Services QLD, Richlands (Home Removals Office)

Avoid at all costs. Definitely not the careful movers – I relocated an 2 bedroom home internationally to Brisbane and I cannot fault the international team. My issues started on arrival to my destination. Issues that occurred Double charged for handyman services which did not happen on the day of move in as committed. I eventually received a refund for the double payment after multiple follow up.… Read more

Arrived after delivery window, on which I needed to follow up with the operations team as no one had contacted me about a known issue on the day. Not enough time to deliver furniture and belongings with minimal furniture put in place although unpacking of items had been paid for. Items of value left outside my front door. Fixtures in my house broken due to careless stacking of boxes inside my home. Outstanding issues not rectified and on follow-up recieved no return of phone calls or texts from operations team members Managers took no accountability for the inaction of their teams stating that they did not know about the outstanding issues. Not knowing about the issues means they have no processes in place to track the jobs they are assigned. Still waiting for final resolution of issues 4 months in.

Rude Staff – I have never had such rude service from a company before. We moved from Bali to Australia and shipped a container back. The company has an office in Indonesia, where the staff were lovely. What a complete different story when we dealt with the Brisbane team once our belongings arrived at Port. The lady we were dealing with was incredibley rude.… Read more

She refused to answer emails, she refused to make phone calls to us when we needed things clarified and she just in general had a horrible attitude to us and the team in Indonesia. I wouldn't use this company again just because of this one lady working here.

My advice, if you are relocating to Queensland do not use this company – My relocation was from Hong Kong to the Gold Coast. The people in Hong Kong were brilliant. They were responsive, on time, and packed everything professionally. However, when our goods arrived in Brisbane, things went downhill fast. They cleared customs with no problem and promptly. We had arranged a delivery date when the goods were picked up in… Read more

HK two and a half months before our required delivery date which was nominated when the goods were picked up. I wrote a confirmation email 10 days before delivery. I wrote another 3 days before delivery and was told that date was not available. I asked what the delivery date would be but was told there was no plan. I can accept a delay but no plan is unacceptable. The people in the Brisbane office were unhelpful to be kind. I finally received our goods 6 days late with half a days notice. I think I would still be waiting if I hadn't pushed to get our goods. I did not get one phone call returned and had to chase everything from the Brisbane office. To be fair, the Gold Coast office were fine and the actual removalists were friendly and professional.

Above and beyond – Allied, were careful, friendly and quick, nothing missing or broken. Their rate was very good compared to other quotes. Our cat hid in one of our containers from Townsville. They went out of they way to help find it. Show reply

Excellent movers and packing staff both pre-pack and delivery. Office staff support left a lot to be desired – Great friendly packing and removal staff. Efficient, tidy and very polite and easy to deal with. Top notch. However after an initial, perfectly understandable human error on Allied office staff behalf the follow up discussions and subsequent written correspondence was unacceptable. It would have caused a lot less stress and last minute booking of… Read more

other service providers, by me, if the staff member had been open and transparent in the first place.

It did go wrong and then they fixed it! Happy Days – 3 bed house move. I packed, Allied were to load into a container, store it for 2 weeks then deliver. Arrived late. Apologies all round. Job done eventually. Delivery awesome.

Worst Customer Service Ever – We relocated internationally and the Customer Service from Allied Pickford's was absolutely abysmal. A consultant advised that our shipment was lodged as a shred container instead of a sole use container, which created shipping delays and then upon further enquiry, it appears that this was changed with no explanation of what had delayed our… Read more

container. Our assigned "Move Management Consultant" was slow to respond, failed to request the required passport information for our shipment (creating another week of delays) did not help us get our items delivered quickly (despite creating the delays). Furthermore, the quote we received advised an estimate of 6 weeks delivery which was nothing like the actual 11 weeks that it has taken, and we still have no container. Communications remain terrible and I will NEVER be using Allied Pickford's again. The only positive experience we had was with the packing team in Brisbane who arrived on time, were efficient and diligent in their work and got things moving quickly.

Appalling service from start to finish – We moved from the UK to Australia in October 2021 and the move was co-ordinated by Allied Pickfords Richlands. We have moved many times, both domestically and internationally, and this is the worst experience I have ever had - lacking in any degree of competency, terrible communication, exorbitantly expensive and taking twice as long as any other… Read more

move. What has arrived - eventually - is a shipment with 95% of boxes damaged/furniture wrapped is torn and upon opening the boxes, we found our belongings literally thrown into the boxes with no packing/wrapping material at all. Items were not even packed with any degree of care or logic, but thrown in at odd angles, with no protection. I am disgusted at what Allied Pickfords did to our belongings and I would strongly discourage anyone from using them.

Service delivery – I have had an international shipment that came into Fremantle Perth and handled by Allied Pickford movers. The first issue was that my file was assigned to someone in Queensland Richlands offices which made no sense if offices were based in Perth. Then the second issue after having us pay the invoice upfront, was that delivery of my house hold… Read more

effects could only take place 6 weeks. No prior warning and no way of getting hold of anybody in the Perth office to see if there were alternative means. The consignment manager of my personal effects were also not reachable most of the time. Very unpleasant experience. Quick calling up for payments and storage fees but on the slow when its service delivery time. RP # 2252456

Use another company, as customer service is not in Allied's Vocab – I have been trying to move 2 x cases from Hong Kong to Surfers Paradise, and the Allied Team in Hw were amazing, the local Brisbane Team are a disaster for trying to obtain information on why the are continually delayed, and when they are likely to be delivered. They are either: - Never available - Unable to give a delivery date - Too busy on the… Read more

phones to take a call, or call back - Don't know who there supervisor or MD is to escalate concerns. - The Richlands Operations Manager doesn't even have the courtesy to offer to call back

Great removalists service from start to finish – 2 bedroom apartment move from Brisbane to Sydney. We found all the staff involved (booking staff and removalists in Brisbane and Sydney) extremely polite, efficient and helpful. The move was completed on time and was good value for a great service. We highly recommend Allied Pickfords and will definitely use their services again.

Absolutely fabulous - I could not hope for better – My house was a three bedroom high set Queenslander. My possessions are going to be stored with Allied in Richlands and then shipped to NSW when we find a house. The move started and finished on time. I just want to say here that the boys packing, Chris, Lee and Geoff were absolutely fantastic and I will sing Allied Pickford’s praises to everyone… Read more ·  1

I speak to. Then Josh, Godfrey, Te and Andrew who loaded the possessions onto the trucks were unbelievable as well. I must not forget Dean Robson who has been so helpful to us and I did speak to John who put the team together. We were delighted with your service. I would not hesitate to use Allied Pickfords again and recommend them to all.

Very good end to end service – We were moving contents of a 3 bedroom house from NSW to QLD. We got a number of quotations, however we found Allied Pickford initial sales contact very efficient and professional and although they were not the least expensive decided to go with them. We received numerous contacts from the pickup coordinator right up to pickup day which was… Read more ·  1

reassuring. pickup was on time and the crew were very friendly and professional. We received followup calls prior to delivery which was also on time. Again the crew were friendly and professional. After unpacking all the cartons we called Allied Pickford to pickup the empty cartons and they did so in the timeframe they had originally advised. We were very happy with the overall end to end service.

Do yourself a favour, never use Allied Pickfords – So let us start out by saying I have used Allied Pickfords before, on a number of occasions actually over the last 20 years including an overseas move. This being the case, I only approached Allied Pickfords for a large move from Brisbane back to Sydney. It was never going to be easy, not with eight people in tow. My in-laws live with us so it… Read more

makes it more complex. Having used then numerous times before I not only expected a level of care but from prior experience had seen this in action before.

The representative was punctual and actually went through our entire house on two separate occasions to ensure our volumes were correct and everything was catered for. We were assured not once, but twice, that all couches would be wrapped in plastic, that TV's and computers would also be wrapped, that my in-laws furniture and boxes would have a colored sticker attached so that they were easily identified. They even arrange for the containers to be packed in a certain order to ensure when it arrived onsite we could unload into the garage the items that needed storing and the main items would go to the house. My wife's major concern was labeling of boxes as we had arranged for Allied Pickfords to pack for us, and we were assured that all boxes would be clearly marked and labelled.

So the big day arrived, we moved out and the packers moved in. Lets's be honest, moving is stressful and with the reassurances we had received we have no reason to think it could and would go horribly wrong.

So the house got packed and duly loaded into the containers for the train journey to Sydney.

Then the surprises began. Our journey to Sydney involved us driving down, and we had luckily left the trailer behind to take with us. It was lucky because we found a mirror on the wall, not to mention other bits and pieces left behind. At this stage I wasn't overly fussed, given the volume you have to expect one or two items to get missed, although I am not sure how you miss not one but two mirrors.

So in between this, we take out insurance with Allied Pickfords totaling approx $6,000. Big tip, DO NOT TAKE OUT INSURANCE. It is the biggest con job out there, and my lesson has now been learnt as you will yourself learn further down.

So arrival day comes around in Sydney, and bang on time the trucks arrive to deliver our goods. This is unfortunately where the positive experience ends and the nightmare starts.

1) None of the main couches are wrapped, instead they are simply covered in a blanket and each one (and every item of furniture for that matter) has this white tracking sticker on it which we still cannot get off.

2) The containers are not packed in any order, no clue as to whether they were meant to go inside or the garage. Still sorting it out four weeks later.

3) None of the boxes for my in-laws had a colored sticker to identify them, everything at this point is a complete mess.

4) The boxes are labelled, with words like Misc, Tub, Stuff, etc. We eventually found our shoes in a box labelled Misc, really! All packing appears to have been completely random with no way to determine what really came from where.

5) The inventory sheets with the box numbers doesn't match the items in the boxes. Absolutely waste of time.

6) The TV's are safely packed from what we can tell, pity they packed the stands for the said TV's in 1 of the 220 boxes and didn't label them! Eventually found the last one this weekend, in a box labelled hallway and nothing else. Tip guys, writing TV stand on the outside would have saved hours of unpacking!!!

7) Discovered our Apple Mac PC marked as hard-drive, on its side in a box with ZERO packaging. No protection and guess what, it does not work.

8) We still have not found basic items such as hairdryers, washing powder, etc four week on.

Then the delayed impact:-

So this weekend we go to do the garden, pull out the line trimmer, fill the fuel and go to start. Wonder why I have petrol all over my hands (important bit here, PETROL). Ahh, that makes sense. When they packed it in the container, they placed spades on top of it which have sliced the fuel lines completely in half, un-repairable. So, get hold of insurance to whom we paid $6,000 through Allied Pickfords. What a joke, firstly they tell me the replacement model I supplied is not identical (they now know more than Bunnings apparently) to the petrol line trimmer that I have and sent me a link to a cheap electric line trimmer instead with the words that it is under the $100 excess and therefore not covered. Yes, you are correct electric line trimmers do not have petrol tanks but the insurance company sure thinks petrol will work in an electric line trimmer!

Then I discover the Apple Mac is not covered because we didn't tick the box for mechanical cover. So the insurance company are now IT specialists as well who knows how computer hardware works (bearing in mind I have worked in the industry for 26 years).

UPDATE: After objecting, the insurance company has now agreed to pay $99 towards a new line trimmer. Just not worth the fight over the Apple Mac.

Despite attempts to raise these issues with senior management, we have been completely ignored by Allied Pickfords. We are scheduled to move again at the end of this year, and whilst it is absolutely your choice who you want to use, I can assure you that we will never ever use Allied Pickfords again for any of our future moves, which is pretty sad actually after a 20 year history..

Repeat clients and will use again! – Very happy with cost, availability, care taken and the crew were really great! They did the hardest stuff in a fraction of the time we possibly could for a short distance move! Will be using them again due to amazing service, they were happy to do a small job like ours, very easy to book and available on short notice +++++  Show details ·  1

Book them - you won't regret it! – In the last 2 years Allied Pickford moved my entire house contents and car from Perth, WA to Auckland, NZ to Brisbane, QLD and I could not recommend them more highly. Every point of contact from start to finish was friendly, professional and very helpful during a time that is typically a little stressful.  Show details

Professional service from start to finish – Moved home contents 1,300 km to new apartment plus held some in storage until needed 8 months later. Helpful friendly staff.  Show details

Just Easy! – We had to move from Brisbane to Central Queensland for work purposes, and with a 3 bedroom house full of stuff, 2 kids under 5, 2 dogs and a bird to move, it was nice to know that the packing and moving of our household goods was all taken care of by Allied Pickfords. They did their initial survey, provided a quote and worked with me to get my… Read more ·  1

consignment in under budget, and even arranged relocation of our second car. Pick up and delivery were on time, and they even came back a few days later to collect the empty boxes and packing paper. Excellent service!

Great experience, helpful and caring and accommodating – Our home was 4 bedrooms, from Brisbane to Adelaide, all done with care. We also used Ceva and Jetpets and they were fabulous too. Great communication by them all.  Show details ·  1

Excellent Outcome – * 4 bedroom, a number of sheds and a lot of kitchen stuff * I would classify it as over a long distance * Exactly on time...to the last minute  Show details ·  1

Exception Service – Allied Pickfords moved the contents of my 3 bedroom townhouse and my car from Brisbane to Melbourne with incredible efficiency and professionalism. From my initial contact i felt like a valued customer and nothing was too much trouble. The teamwork on moving and delivery days was exceptional. Chris packed my kitchen and some of my more delicate items which helped enormously - and no breakages  Show details ·  1

It all went smoothly – I relocated from Brisbane to Hobart and couldn't fault Allied Pickfords. They were very helpful, efficient, on time and careful with my furniture and belongings. It all ran to schedule and without incident.  Show details ·  1

"Lost" my family heirloom - 250kg pianola – Besides the 250kg pianola being "lost", probably no more than 15 boxes and some other smaller items. One might ask how an international award winning storage company "loses" a pianola. After $14,000 in storage payments over 10 years, all they can offer is a poultry nominal compensation for a 250kg pianola that has been in my family for over 50… Read more

years and passed down the generations. Irreplaceable. Lost. Hurt. I cannot possibly recommend Allied Pickfords in any shape or form.

Disappointed in what is supposedly a top tier removalist – We chose a fixed price move with Allied to move the contents of our 2 bedroom unit a few suburbs across town. We were happy to pay for a premium service for the peace of mind that we would be looked after. The quoting process was good however we were contacted 2 days prior to the move and told they had to change the start time from 7am to 1pm… Read more

which would have caused significant disruption to our plans. We pushed back and were able to keep to the original time.

Move day:

The team turned up on time and were very fast loading and unloading. However it turned out that this was at the expense of taking due care. The fridge door had 7 or 8 dents and many other pieces of furniture had small marks. Insurance is an option of course however unless several items were significantly damaged the high additional cost would not be worth it.

We identified the fridge damage to the very amiable leading hand who had a form especially for this purpose and he duly recorded it. We also communicated this to the estimator afterwards and followed up some time later. It was all to no avail and we ended up just buying a new fridge.

Comparing our experience with others who used "second tier" removalists and the price they paid it appears we paid a significant premium for a significantly worse service.

Relocation – I moved from a 2 bedroom unit in Brisbane to a smaller 2 bedroom unit in Cairns, so it was a long distance move. The upload from Brisbane started and was complete on the date I was given and as it was such a long distance move the delivery was open ended to a certain point. I was given a time frame and was pleased that I was contacted very quickly Allied and given a delivery date at the earlier end of the time frame.  Show details ·  1

The Not-So-Careful Movers – My retired parents recently (unfortunately?) hired Allied Pickfords to move their 3 bedroom house from Brisbane to Hobart. When the furniture arrived at it's destination, the timber dining table was absolutely scratched to bits & will need sanding down & revarnishing - it would appear that it wasn't wrapped properly & had other items moved around… Read more

on top of it. Ok, you're probably thinking that could happen, right? But then... the entertainment unit had ALL EIGHT LEGS completely broken off... how does that even happen?? The timber bookcase also had all the top mouldings smashed off...

We obviously made a complaint. We received a two sentence response saying they would investigate. That was SEVEN weeks ago... guess they're being very thorough?

The fact that our furniture was damaged so extremely was their fault & carelessness: the fact that we used contents insurance - which didn't cover separate individual items, is our fault! The cost to cover individual items was enormous - their insurance, plus the contents insurance that they already pay as pensioners.

The worst part was the absolute lack of concern and customer service. Just a few more dollars in the bank for them, another number.

Would not recommend at all.

Interstate move - Internationally wrapped leather sofa damaged!!! – We recently moved interstate from Sydney to Brisbane (2 b/r apartments). We obtained two quotes from Grace and Allied Pickfords. We specifically advised that our most valued furniture was our leather sofa which was purchased only 4 months ago. We picked Allied because sales consultant advised us that their international wrap was superior than… Read more

Grace's protection wrap.

We also bought insurance specifically for the sofa. Notes about the sofa were all over the instructions to the removalist.

Unfortunately, the sofa was still damaged with a hole in the sofa and a chipped wood draw (part of the sofa). Removalist seems to just want to get off work and tried to rush through the move (they were also late by 1 hour!), which is probably why it was damaged (even if it was wrapped!).

We are now going through the insurance process and it is very costly to replace as the furniture store does not have a presence in our state, hopefully the full amount will be provided.

Absoultely awful! No communication and overcharge you because you have no other options – Moved a three bedroom household from New Zealand to Australia. Allied Pickfords are the worst movers ever. Got stuff dirty leaving NZ so it got held up in Australia and we had to pay extra for it to be cleaned (after we had cleaned it in NZ!). Then hold your storage which you have to pay a huge amount for and have no choice. Do not use them.  Show details

Great Service – Moved from Brisbane to Korea. Mostly I needed my kitchen utensil, as there are not a lot of things available here, or it is really expensive, I have been living here for 15 years, and after finally moving into our dream house, I decided to bring my things with me, as they have been sitting unused. Emails and inquires were always quickly answered and delivery was when requested. Thank you Allied Pickfords  Show details ·  1

Great smooth move – We moved a 4 bedroom home (plus our son's numerous items of furniture for storage with us until he moves out of home) interstate from Brisbane to Newcastle. We were able to choose the pack up, pick up and unload dates and they were all done exactly as required. The lady who came to quote was very helpful, reassuring and very friendly. The pack… Read more ·  1

up and unload teams were particularly helpful and friendly. Pick up team did damage a TV unit door and did not tell us...

All settled into our new home now and have good feelings about the move - Allied Pickfords did a great job and I would be happy to recommend them to anyone else who is moving.

Reasonable performance & support – This was our second move within 15 months, we arranged for quotes from a couple of removalists before proceeding. Allied Pickfords were negotiable and flexible to deal with, including changing the dates for the uplift twice to suit our needs. Delivery date was as advised, and unloading crew were prompt and thorough at ensuring that all the items were ticked off. 36m3 container load from Brisbane to Cairns.  Show details ·  1

Second time – My second experience with Allied Pickfords, first time in 1997 from NSW to Qld, this last move from Qld to Vic., this last time being in 2015. Moves have been made in the years in between but I decided to go with Allied again. I was pleased with the professional and friendly and helpful service of personnel. I certainly recommend Allied Pickfords to those who seek good service.  Show details ·  1

Excellent Service – We moved from Brisbane to Adelaide and the transfer went smoothly at both ends. We were very satisfied with the service and would definitely use Allied Pickfords again.  Show details ·  1

Excellent service. Nothing was too much trouble both loading and unloading . Professional service highly recommended.